Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 4 Foundation Certification?UntitledYour Entry into Modern Service Management

    The ITIL 4 Foundation (ITIL-F) is the entry-level qualification in the ITIL 4 service management scheme, introducing the Service Value System, the four dimensions of service management and the seven guiding principles that modern IT teams rely on. ITIL 4 Foundation certification training in Malta with Invensis Learning gives you a clear, end-to-end view of how organisations create, deliver and continually improve tech-enabled services. Governed by AXELOS and examined by PeopleCert, ITIL 4 is recognised worldwide and sits at the heart of IT service management across Malta's iGaming, fintech and financial services employers. Whether you work on a service desk, in operations or in a project team, the credential proves you can speak the language of value co-creation and service quality. If you are ready to step into a structured, in-demand IT discipline, ITIL 4 Foundation is your starting point. Get certified with Invensis Learning and build momentum toward higher ITIL 4 qualifications.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Malta, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern Service Management

    The ITIL 4 Foundation (ITIL-F) is the entry-level qualification in the ITIL 4 service management scheme, introducing the Service Value System, the four dimensions of service management and the seven guiding principles that modern IT teams rely on. ITIL 4 Foundation certification training in Malta with Invensis Learning gives you a clear, end-to-end view of how organisations create, deliver and continually improve tech-enabled services.

    Governed by AXELOS and examined by PeopleCert, ITIL 4 is recognised worldwide and sits at the heart of IT service management across Malta's iGaming, fintech and financial services employers. Whether you work on a service desk, in operations or in a project team, the credential proves you can speak the language of value co-creation and service quality.

    If you are ready to step into a structured, in-demand IT discipline, ITIL 4 Foundation is your starting point. Get certified with Invensis Learning and build momentum toward higher ITIL 4 qualifications.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Malta, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 4 Foundation certification training in Malta designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 4 Foundation certification program in Malta
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Malta

    • Flexible learning options available through ITIL 4 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL 4 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 4 Foundation exam prep training in Malta
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Malta
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 4 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL 4 Foundation Certification Eligibility in MaltaDo You Qualify for the ITIL 4 Foundation Exam?

    ITIL 4 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites - open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    How ITIL 4 Foundation Advances Your CareerRecognition, Capability and Confidence

    For Individuals

    For Individuals

    ITIL 4 Foundation training helps professionals build a structured understanding of modern IT service management and prepare for the Foundation exam. It suits service desk staff, IT support, operations and project-team members who want a recognised credential. Whether you are starting in IT, formalising existing experience, or moving toward service-management roles in Malta's tech sector, this training gives you the vocabulary and frameworks employers expect.

    If you want a recognised, in-demand IT credential without prior experience requirements, ITIL 4 Foundation is a clear path forward. You gain service-management knowledge, exam readiness, and a foundation you can build on across your career.

    • Validates entry-level IT service management knowledge employers recognise
    • Opens roles on service desks, in operations and in ITSM teams
    • Builds fluency in the ITIL 4 Service Value System and guiding principles
    • Gives you a globally recognised, portable AXELOS credential
    • Provides a clear first step toward higher ITIL 4 qualifications
    • Helps you speak a common language with IT and business stakeholders
    • Strengthens your CV across Malta's iGaming, fintech and banking sectors
    • Boosts confidence to apply service-management practices day to day
    For Organizations

    For Organizations

    ITIL 4 Foundation group training helps organisations build consistent service-management capability by equipping teams with shared frameworks and practices. It can be delivered for service desks, operations groups or whole IT departments. For employers looking to improve service quality and connect IT delivery to business value, this training provides a scalable, flexible solution.

    If your teams handle incidents and changes differently across functions, ITIL 4 Foundation training creates a common approach. Staff gain a standardised way to manage services, measure performance and drive continual improvement.

    • Builds a shared service-management language across IT teams
    • Standardises incident, problem and change practices organisation-wide
    • Improves service quality, uptime and stakeholder satisfaction
    • Aligns IT delivery with business value and measurable outcomes
    • Supports governance and audit readiness for regulated sectors
    • Enables tailored training for service desks and operations teams
    • Strengthens in-house ITSM capability and reduces firefighting
    • Provides flexible delivery for teams across Malta and abroad

    ITIL 4 Foundation Exam Format in MaltaWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL 4 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL 4 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL 4 Foundation Certification Cost in Malta

    The total cost of getting ITIL 4 Foundation certified in Malta includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 4 Foundation certification training in Malta delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 4 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 4 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL 4 Foundation training cost in Malta is EUR 1130

    Exam Cost:

    • PeopleCert ITIL 4 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL 4 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 4 Skills Take You in MaltaIs the Skill in Demand Locally?

    ITIL 4 has become the common language of IT service management across Malta, valued by iGaming operators, fintech firms, banks and managed-service providers that depend on reliable, well-governed IT. As employers focus on getting more value from existing technology, professionals who understand the ITIL 4 Service Value System are in demand from service desk to operations leadership. Here is what the market is telling us right now.

    EUR 44,750

    Average IT Manager salary, Malta

    per year, Glassdoor 2026

    EUR 36,641

    Service Delivery Manager, Malta

    average, SalaryExpert 2026

    EUR 50,027

    Senior IT support specialist

    8+ years, SalaryExpert 2026

    634+

    iGaming roles listed, Malta

    LinkedIn jobs 2026

    SECTORS HIRING

    • —iGaming and Online Gaming Operators
    • —Fintech and Digital Payments
    • —Banking and Financial Services (MFSA-regulated)
    • —Telecoms and Managed IT Services
    • —Government and Public Sector (MITA)
    • —Professional Services and Consulting

    GROWTH TRENDS

    • —iGaming and fintech demand for reliable, always-on IT services
    • —Cost-efficiency focus pushing ITSM maturity over expansion
    • —Cloud and AI adoption raising the need for governed services
    • —Service desks formalising around ITIL 4 practices
    • —Shortage of certified ITSM professionals versus developers
    • —MFSA and MGA oversight demanding auditable IT operations

    Sources: Glassdoor, SalaryExpert, PayScale, Paylab (Malta) 2026; LinkedIn and FreeMalta IT jobs report 2026.

    Why ITSM Skills Are in Demand Across Malta

    Pressure to Do More with Existing IT

    Maltese employers are focused on cost efficiency and extracting value from current technology, so service-management professionals who optimise delivery are in demand.

    ITIL 4 builds value and optimisation skills

    Always-On iGaming Expectations

    Malta's iGaming operators run 24/7 platforms where downtime is costly, demanding strong incident, problem and event management that ITIL 4 practices are built to support.

    ITIL 4 builds incident and problem skills

    Regulatory and Governance Demands

    MFSA and MGA oversight require governed, auditable IT operations, and ITIL 4 gives teams the practices and metrics to evidence control and continual improvement.

    ITIL 4 builds governance and control skills

    Shortage of Certified ITSM Talent

    Malta has a deep developer pool but fewer ITIL-credentialed service professionals, so a recognised foundation helps you stand out to employers hiring now.

    ITIL 4 makes service professionals stand out

    Sources: FreeMalta IT jobs report 2026; Glassdoor, LinkedIn (Malta) 2026; MFSA and MGA market context.

    ITIL 4 is more than a credential. It is a practical toolkit for delivering dependable IT services. Join professionals across Malta who run service desks and operations the ITIL way. Start your journey today.

    Your Malta Career Transformation

    Your Service Management Career, Reimagined

    From Where You Are to ITIL 4 Certified

    Malta's IT market is shifting toward getting more value from existing technology, and employers increasingly separate professionals who understand service management from those who do not. Here is which side of that line you want to be on.

    Today

    Your pay tracks general IT support bands with limited leverage to negotiate

    After ITIL 4

    Malta IT manager and service roles average around EUR 44,750, with senior bands well above

    Today

    Shortlisted less often for roles that ask for ITIL knowledge

    After ITIL 4

    Eligible for service desk lead, ITSM and operations roles across iGaming, fintech and banking

    Today

    Confident in tasks, but missing a shared service-management language

    After ITIL 4

    Fluent in the ITIL 4 Service Value System that Maltese employers rely on

    You earn your ITIL 4 Foundation

    Before

    Service work judged by effort, not a recognised standard

    Now you have

    A globally recognised AXELOS credential that proves your ITSM knowledge

    Before

    No defined route from IT support into service-management roles

    Now you have

    A clear first step toward higher ITIL 4 qualifications and leadership roles

    Before

    Processes vary from team to team with no common framework

    Now you have

    Command of the guiding principles, practices and the service value chain

    Before

    Recognition fades when you change employer or sector

    Now you have

    A portable credential valued across Malta and worldwide

    "The gap between running IT tasks and managing services well is a recognised framework, and the employers that matter already know it."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: Glassdoor, SalaryExpert, Paylab (Malta) 2026.

    How to Get ITIL 4 Founfdation Certified in MaltaStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Malta is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Step 1

    Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4

    Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5

    Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6

    Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Sets the vocabulary for the entire exam, since terms like utility and warranty resurface throughout later modules.

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    The ITIL 4 Skills You Will MasterGuiding Principles to Real Service Value

    By the end of ITIL 4 Foundation training you can apply ITIL terminology, the Service Value System and the service value chain to real work, ready to sit the Foundation exam and support service-management practices in your team.

    Service Management Foundations

    ITIL 4 Foundation training covers the key concepts you need to manage modern IT services: what a service is, how value is co-created, and the difference between outputs, outcomes, utility and warranty. You will be able to use ITIL terminology with confidence at work.

    The ITIL 4 Service Value System

    Understand the Service Value System as the model that ties guiding principles, governance, the service value chain, practices and continual improvement together to create value end to end.

    The Four Dimensions of Service

    Explore organisations and people, information and technology, partners and suppliers, and value streams and processes, and how balancing them keeps service delivery effective.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are, progress iteratively with feedback, and optimise and automate to adopt and adapt ITIL in any organisation.

    The Service Value Chain

    Learn the six service value chain activities: plan, improve, engage, design and transition, obtain or build, and deliver and support, and how they form value streams.

    Key ITIL Management Practices

    Get to grips with core practices including incident management, problem management, change enablement, service desk, service level management and service request management.

    Who Should TakeITIL 4 Foundation Certification Training in Malta?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1130

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Untitled

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Untitled

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Untitled

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Untitled

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1130

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis LearningFor Your ITIL 4 Foundation Certification Training in Malta?

    Invensis Learning delivers structured ITIL 4 Foundation training for professionals and organisations across Malta who want to build IT service management capability and prepare for the Foundation exam. Our programmes combine experienced, accredited trainers, flexible delivery formats, organised courseware and learner-focused support. Whether you enrol as an individual or plan group training for your team, Invensis Learning, a trusted ITIL 4 Foundation training company in Malta, provides a professional experience designed around practical understanding, real-world application and measurable outcomes.

    • Accredited PeopleCert and AXELOS training partner for ITIL programmes
    • Experienced, certified ITSM trainers with real-world service-management exposure
    • Flexible formats: live online, classroom and self-paced learning
    • Accredited, up-to-date ITIL 4 courseware and practice resources
    • Practice questions and mock exams to build Foundation exam readiness
    • Dedicated learner support before, during and after training
    • Customised corporate training for teams across Malta and abroad
    • ISO 9001 and ISO 27001 certified for quality and information security

    60+

    Global Course Portfolio

    100+

    Countries Served

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    ISO 9001:2015 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL 4 Foundation Training Locations in MaltaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Malta

    Hilton Malta, Portomaso Avenue, St. Julian's, Eastern Region, STJ 4012, Malta

    ITIL 4 Foundation Training Location in Malta

    InterContinental, St. George Street, St. Julian's, Eastern Region, STJ 3310, Malta

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    Corporate ITIL 4 Training for Your TeamsFor Your Teams in Malta

    Untitled

    • Upskill whole service desks and operations teams in one programme
    • Standardise incident, problem and change practices across the organisation
    • Flexible delivery through live virtual, onsite or hybrid formats
    • Tailored, role-based examples for IT and business teams
    • Experienced, accredited ITSM trainers with industry exposure
    • Progress tracking, assessments and dedicated coordination
    • Scalable delivery for teams across Malta and global locations

    Trusted by Leading Organisations

    GO PlcBetssonBank Of VallettaMITADeloitte MaltaEvolution

    What Our Learners Say

    Untitled

    Passed the Foundation Exam First Time

    "The ITIL 4 Foundation course finally made the Service Value System click for me. The trainer used real service desk examples, and the mock exams meant I walked into the PeopleCert exam calm and well prepared."

    Daniel Borg

    Service Desk Analyst

    Untitled

    0/0

    A Practical Step up in My IT Career

    "Coming from an iGaming support role, I needed a recognised credential to move into service management. The guiding principles and practices are things I now use every day, and the live online sessions fit around my shifts."

    Maria Camilleri

    IT Support Specialist

    Untitled

    0/0

    Well Structured and Easy to Follow

    "Clear, well-structured training with trainers who know ITSM in practice. The course value chain and four dimensions were explained simply, and the practice questions were close to the real exam."

    Andrew Spiteri

    Junior Systems Administrator

    Untitled

    0/0

    Our Service Desk Now Speaks One Language

    "We trained our whole service desk through Invensis Learning. Within weeks the team was using a shared incident and change vocabulary, and our handovers and reporting improved noticeably. Coordination from start to finish was excellent."

    Stephanie Galea

    IT Service Delivery Manager, iGaming Sector

    Untitled

    0/0

    Tailored Corporate Training That Delivered

    "As an L&D lead in financial services, I needed consistent, audit-ready ITSM practice across teams. The corporate ITIL 4 programme was tailored to our context and delivered measurable improvement in how we govern services."

    Mark Vella

    Learning and Development Lead, Financial Services

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 service management scheme, governed by AXELOS and examined by PeopleCert. It introduces the Service Value System, four dimensions, seven guiding principles and core practices that underpin modern IT service management.

    General

    What is the ITIL 4 Foundation certification?

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 service management scheme, governed by AXELOS and examined by PeopleCert. It introduces the Service Value System, four dimensions, seven guiding principles and core practices that underpin modern IT service management.

    Who should take ITIL 4 Foundation training?

    ITIL 4 Foundation suits IT and business professionals at any stage, including service desk staff, IT support, operations teams, project members and managers. There are no prerequisites, so it is ideal for anyone wanting a recognised grounding in IT service management.

    Is ITIL 4 Foundation worth it in Malta?

    Yes. ITIL 4 is recognised across Malta's iGaming, fintech, banking and managed-services employers, where reliable, governed IT is essential. The credential helps you move into service desk, ITSM and operations roles that command strong salary bands locally.

    Are there any prerequisites for ITIL 4 Foundation?

    No. ITIL 4 Foundation has no formal prerequisites and is open to everyone. Prior IT or service-management experience is helpful but not required, which makes it an accessible entry point to the ITIL 4 certification scheme.

    How long is the ITIL 4 Foundation certification valid?

    The ITIL 4 Foundation certification is valid for three years. You can renew it by earning the required CPD points through PeopleCert or by passing a higher ITIL 4 qualification. Confirm current renewal requirements at peoplecert.org.

    Pricing

    What is included in the ITIL 4 Foundation course fee?

    The training fee typically includes accredited ITIL 4 courseware, live instructor-led or self-paced sessions, practice questions, mock exams and learner support. Request a quote to see the inclusions for your chosen format.

    How much does ITIL 4 Foundation training cost in Malta?

    Training cost varies by format, schedule and whether the exam is bundled. Pricing is available on request, so talk to a learning advisor for a quote that fits live online, classroom or corporate group delivery.

    Is the exam fee included in the training price?

    The PeopleCert exam fee may be bundled or billed separately depending on your package, and pricing varies by region. Ask us to confirm whether your chosen plan includes the exam voucher.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, operations teams and whole IT departments. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you best.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is a closed-book, multiple-choice paper of 40 questions to be completed in 60 minutes. It is delivered online with PeopleCert proctoring or at an authorised test centre.

    What is the passing score for ITIL 4 Foundation?

    You need 65% to pass, which is 26 of the 40 scored questions answered correctly. The training and mock exams are designed to build broad mastery across all nine syllabus areas.

    How long is the ITIL 4 Foundation exam?

    The exam lasts 60 minutes (one hour) for the 40 multiple-choice questions. Additional time may apply where local language or accessibility allowances are granted by PeopleCert.

    What if I do not pass the exam first time?

    You can resit the ITIL 4 Foundation exam through PeopleCert, and selected plans include retake support to help you prepare again. Our trainers and practice resources are geared toward a confident first attempt.

    Who governs and delivers the ITIL 4 exam?

    AXELOS owns and develops ITIL 4, and PeopleCert publishes the syllabus and delivers the examination. Exams are taken via PeopleCert online proctoring or at authorised test centres worldwide.

    Course Content

    What topics does ITIL 4 Foundation training cover?

    The training covers service management concepts, the Service Value System, the four dimensions, the seven guiding principles, the service value chain, key ITIL practices, continual improvement, service level agreements and key metrics.

    Can a beginner take ITIL 4 Foundation?

    Yes. ITIL 4 Foundation is an entry-level qualification with no prerequisites and no required experience. The training starts from first principles, so beginners and career changers can follow it comfortably.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions and full-length mock exams mapped to the ITIL 4 Foundation syllabus, helping you identify weak areas and build readiness before exam day.

    Is the courseware aligned to the latest ITIL 4 syllabus?

    Yes. The courseware is accredited and aligned to the current ITIL 4 Foundation syllabus published by AXELOS and PeopleCert, so you study the latest Service Value System content.

    What materials and format are provided?

    You receive accredited ITIL 4 courseware, reference materials, practice questions and quizzes. Training is delivered live online, in the classroom or self-paced, in English, to suit your schedule.

    Enrollment

    How do I enrol in ITIL 4 Foundation training in Malta?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to an advisor if you need help choosing.

    What training formats are available?

    We offer live online (live virtual) instructor-led training, classroom training, self-paced e-learning and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    How soon can I start ITIL 4 training?

    New batches run regularly across live online and classroom formats, and self-paced learning lets you start straight away. See upcoming schedules or speak with a learning advisor to pick the next convenient date.

    Can I reschedule my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans include a pass to attend the training twice. Contact support to arrange a change that works for you.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.