ITIL 5 Foundation Certification Training in Morocco

From Study to Certified

Build modern IT service management capability with instructor-led ITIL 5 Foundation training in Morocco. Aligned to the AXELOS (PeopleCert) ITIL 5 (Version 5.0) syllabus, this course prepares IT and business professionals across Casablanca, Rabat and Tangier for the 40-question Foundation exam, in live virtual and classroom formats that fit working schedules.

Flexible

Duration

Live

Mode

Hours

5K+ already enrolled

4.5 (24+ Reviews)

4 enrolled this week

10 viewing right now

Want to Train Your Team?

Build Modern IT Service Skills with ITIL 5 in Morocco

Starts from

MAD 13410

What Is the ITIL 5 Foundation Certification?Your Route into Modern ITSM

The ITIL Version 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme, introducing you to digital product and service management, the ITIL Value System, and the practices that help organisations co-create value in modern digital environments. Governed by AXELOS and examined by PeopleCert, ITIL 5 (Version 5.0) is the fifth iteration of the world's most widely adopted IT service management framework.

ITIL 5 Foundation certification training in Morocco with Invensis Learning gives professionals in Casablanca, Rabat and Tangier a current, digital-era credential recognised by employers across the kingdom's fast-growing offshoring, banking, insurance and telecoms sectors, where ITIL terminology and processes are embedded in daily IT operations.

The course is open to everyone, with no formal prerequisites, and suits IT professionals, service desk staff, digital product owners and business teams who work with service delivery. Over a focused 16-hour programme you cover all nine Foundation topic areas and prepare for the 40-question exam, then move from study to certified with Invensis Learning.

Key Highlightsof the ITIL Version 5 Foundation Training Course

End-to-End Learning and Certification Readiness

Structured ITIL 5 Foundation certification training in Morocco designed to help learners
Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Morocco
Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
Guided preparation support for learners pursuing certification, assessment, or professional skill validation

Structured Courseware and Learning Resources

Access to organized course materials that support step-by-step learning
Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
Practice questions, assignments, quizzes, or mock assessments included where applicable
Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

Instructor-Led, Practical Learning Experience

Live interactive sessions delivered by experienced trainers with relevant domain expertise
Real-world examples, case discussions, and practical activities to improve applied understanding
Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
Training focused on helping learners apply concepts at work, not just complete the course content

Flexible Learning Support in Morocco

Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
Learning support designed to help participants stay on track throughout the training journey
Additional revision, retake, or post-training support may be available based on the selected course

Learn the Core Concepts Covered in the Course

Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
Explore practical use cases that show how the concepts are applied in professional environments
Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

Assessment, Practice, and Completion Support

Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
Use assessments to identify learning gaps and strengthen weak areas
Receive guidance through a structured ITIL 5 Foundation exam prep training in Morocco
Earn a course completion certificate after successfully meeting the course requirements

Career and Workplace Application

Build practical skills that support professional growth, role advancement, and improved job performance in Morocco
Strengthen confidence in applying course concepts to workplace challenges
Improve professional credibility through structured training and certification preparation where applicable
Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

ITIL V5 Foundation Certification Eligibility in MoroccoDo You Qualify for the ITIL V5 Foundation Exam?

ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

No formal prerequisites — open to anyone interested in IT service management.
Suitable for IT professionals, service desk and support staff, and ITSM practitioners.
Useful for managers and business stakeholders who interact with IT services.
A basic familiarity with IT services is helpful but not required.

Why Earn Your ITIL 5 Foundation CredentialThat Employers in Morocco Value

For Individuals

ITIL 5 Foundation training helps you build modern IT service management knowledge and prepare for the certification exam with confidence. The credential suits IT professionals, service desk analysts, digital product owners and business staff who want a current, recognised entry point into ITSM. Whether you are new to ITIL, upgrading from ITIL 4, or moving into service delivery in Morocco's offshoring, banking or telecoms sectors, this course builds capability that employers actively look for.

If you want a globally recognised, digital-era credential that travels across sectors and borders, ITIL 5 Foundation is a clear first step. You gain the ITIL Value System knowledge, exam preparation and structured support to become certified with Invensis Learning.

Earn a current, digital-era ITSM credential recognised by employers across Morocco and worldwide
Stand out for service desk, incident and IT operations roles in Casablanca and Rabat
Speak the shared language of value co-creation, the guiding principles and the ITIL Value System
Prepare fully for the 40-question, closed-book Foundation exam with mock tests and expert guidance
Open a clear pathway into higher ITIL 5 qualifications and service management leadership
Apply value stream mapping and continual improvement to real digital service delivery
Gain a globally portable AXELOS (PeopleCert) certification valid for three years
Strengthen your earning potential in Morocco's better-paid IT and software sector

For Organizations

ITIL 5 Foundation group training helps organisations in Morocco equip IT and service teams with a modern, shared approach to service management. The training can be delivered for service desks, IT operations teams, PMOs or whole business units. For organisations connecting IT delivery to strategy and customer value, this course provides a scalable, flexible way to raise the whole team to a common standard.

If your organisation is scaling digital services or offshoring delivery, ITIL 5 Foundation group training creates a consistent service management language. Teams gain a shared approach to value streams, guiding principles and continual improvement.

Builds a shared service management language across IT and business teams
Improves service quality, incident response and continual improvement
Aligns IT delivery to value co-creation and organisational outcomes
Standardises ITSM practice across departments and delivery centres
Supports digital transformation and offshoring service commitments
Enables customised, sector-relevant training for your teams
Strengthens governance and compliance in regulated environments
Builds stronger in-house service management capability

ITIL V5 Foundation Exam Format in MoroccoWhat to expect on exam day

The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

Exam Component	Details
Exam Name	ITIL V5 Foundation
Conducted By	PeopleCert
Exam Duration	60 minutes
Number of Questions	40 multiple-choice questions
Passing Score	65% (26 of 40 correct)
Exam Format	Multiple-choice, closed book; online proctored or test center
Testing Basis	ITIL V5 Foundation syllabus
Testing Format	PeopleCert online proctored or test center
Book	Closed book
Certificate Validity	3 years; renew via PeopleCert CPD or re-exam

ITIL V5 Foundation Certification Cost in Morocco

The total cost of getting ITIL V5 Foundation certified in Morocco includes the training fee and the certification exam fee.

Training Cost Includes:

Accredited ITIL 5 Foundation certification training in Morocco delivered by experienced service management instructors
Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
Expert guidance throughout the learning journey, including exam preparation strategies and revision support
The ITIL Version 5 Foundation training cost in Morocco is MAD 13410

Exam Cost:

PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
PeopleCert online proctored or test center delivery
ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

IT Service Management Careers in MoroccoRoles, Demand and Pay in 2026

ITIL 5 Foundation has become a baseline credential for IT service management roles across Morocco, valued by the offshoring, banking, insurance, telecoms and public-sector employers that run complex digital environments. As Digital Morocco 2030 and a new offshoring strategy targeting 130,000 jobs accelerate demand, certified ITSM professionals are increasingly sought after, from service desk analyst through to IT service manager. Here is what the market is telling us right now.

MAD 230,000

Average IT service manager salary, Morocco

per year, SalaryExpert 2026

MAD 287,000

Senior ITSM manager salary, Morocco

8+ years experience, SalaryExpert 2026

130,000

Offshoring jobs targeted by 2030

Digital Morocco offshoring strategy

57%

Casablanca-Settat share of offshoring jobs

leading national ITSM hub

SECTORS HIRING

—IT Outsourcing and Offshoring / GCCs
—Banking, Financial Services and Insurance
—Telecommunications
—Government and Public Sector
—BPO and Customer Experience
—Consulting and Engineering Services

GROWTH TRENDS

—Digital Morocco 2030 driving public and private ITSM adoption
—New offshoring strategy targeting 130,000 jobs by 2030
—Casablanca-Settat hub holding 57% of offshoring jobs
—Nearshore gateway to Europe and Africa fuelling IT demand
—Skills shortage in digital and cloud service roles
—ITIL processes embedded in banking, telecom and government IT

Sources: SalaryExpert, PayScale, Glassdoor (Morocco) 2026; Outsource Accelerator, Invest Morocco (Digital Morocco 2030 and the offshoring strategy).

Designation

ITIL Version 5 Foundation Certified Professionals in Morocco : Salary Insights and Trends

Hiring Companies in Morocco

MAD90K

Min

MAD150K

Average

MAD228K

Max

SalaryExpert · Jobicy (Morocco) 2026

ConcentrixIntelciaTELUS DigitalMaroc Telecom

Source: Concentrix · Intelcia · TELUS Digital · Maroc Telecom

Market Forces Fuelling ITSM Demand in Morocco

Digital Transformation at National Scale

Digital Morocco 2030 is pushing public and private organisations to modernise IT services fast, and they need people who can manage digital products and services to a common standard.

ITIL 5 builds a shared service management language

Offshoring Growth Outpacing Talent

Morocco's offshoring strategy targets 130,000 jobs by 2030, but a shortage of skilled digital and cloud professionals leaves service management talent in short supply.

ITIL 5 makes certified ITSM professionals stand out

Service Governance in Banking and Telecoms

Banks, insurers and telecom operators run complex, regulated IT environments where stability, compliance and governance are critical, and ITIL is expected rather than optional.

ITIL 5 builds governance and practice knowledge

Moving from ITIL 4 to ITIL 5

As ITIL 5 (Version 5.0) succeeds ITIL 4, teams need to update their knowledge to the digital product and service management focus, value streams and the evolved ITIL Value System.

ITIL 5 provides current-edition knowledge

Cloud and Automation Complexity

Rapid cloud adoption and automation raise the bar for service management, and organisations need professionals who can optimise before they automate and keep value flowing.

ITIL 5 builds optimise-and-automate thinking

Value Leakage in Service Delivery

Handoffs, delays and waste erode value across digital service delivery, so employers hire people who can map value streams, remove waste and drive continual improvement.

ITIL 5 builds value stream mapping skills

Sources: Invest Morocco, Outsource Accelerator (Digital Morocco 2030 and offshoring strategy); PeopleCert, AXELOS; Glassdoor, Bayt (Morocco) 2026.

ITIL 5 Foundation is more than a credential. It is a career step for service management professionals in Morocco. Join learners who connect IT delivery to value and lead better service. Start your journey today.

Your Morocco Career Transformation

From IT Delivery to Service Leadership

Your ITIL 5 Transformation

Morocco's IT and digital services market is expanding with Digital Morocco 2030 and rapid offshoring growth, and employers increasingly separate certified service management professionals from the rest. Here is which side of that line you want to be on.

Today

Pay capped in entry IT support bands in the Moroccan market

After ITIL 5 Foundation

IT service manager roles in Morocco average around MAD 230,000 a year, with senior bands higher

Today

Pay capped in entry IT support bands in the Moroccan market

Today

Overlooked for roles that list ITIL Foundation as a requirement

After ITIL 5 Foundation

Eligible for ITSM roles across offshoring, banking, insurance and telecoms

Today

Overlooked for roles that list ITIL Foundation as a requirement

Today

Confident in tools, but not in service value and governance

After ITIL 5 Foundation

Fluent in value co-creation, value streams and continual improvement

Today

Confident in tools, but not in service value and governance

You earn your ITIL 5 Foundation

Before

IT service skills without a recognised, current credential

Now you have

An AXELOS (PeopleCert) ITIL 5 credential recognised across Morocco and globally

Before

IT service skills without a recognised, current credential

Before

Familiar with ad hoc IT support, not a shared framework

Now you have

Command of the ITIL Value System, guiding principles and management practices

Before

Familiar with ad hoc IT support, not a shared framework

Before

Limited to reactive service desk and support tasks

Now you have

A clear route into incident, change and IT service management roles

Before

Limited to reactive service desk and support tasks

Before

Recognition that fades when you change employer or sector

Now you have

A globally portable certification valid for three years

Before

Recognition that fades when you change employer or sector

"The gap between running IT tasks and leading service value is increasingly a recognised credential, and the employers that matter already know it."

Join 50,000+ professionals who trained with Invensis Learning and made the shift.

Sources: SalaryExpert, PayScale, Glassdoor (Morocco) 2026.

How to Get ITIL V5 Founfdation Certified in MoroccoStep-by-Step Certification Process

The ITIL V5 Foundation certification path in Morocco is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

Step 1

Enrol in the 2-Day ITIL V5 Foundation Course

Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

Step 1

Enrol in the 2-Day ITIL V5 Foundation Course

Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 3

Schedule Your Exam

The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

Step 3

Schedule Your Exam

The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

Step 4

Sit the ITIL V5 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

Step 4

Sit the ITIL V5 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

Step 5

Earn Your ITIL V5 Foundation Certificate

After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

Step 5

Earn Your ITIL V5 Foundation Certificate

Step 6

Maintain and Progress Your Certification

ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

Step 6

Maintain and Progress Your Certification

ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

Course Curriculumof the ITIL Version 5 Foundation Certification Training

The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

100% Secure and Safe download

Digital products and digital services
Products, services, and service offerings
Value co-creation
Utility and warranty
Outputs vs outcomes
Costs and risks
Continual improvement
Service relationships and SLAs

Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

Module 1: Key ITIL Terms & Definitions

Digital products and digital services
Products, services, and service offerings
Value co-creation
Utility and warranty
Outputs vs outcomes
Costs and risks
Continual improvement
Service relationships and SLAs

Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

100% Secure and Safe download

The ITSM Skills You Will BuildBuilt Around the Nine Topic Areas

This ITIL 5 Foundation programme helps you build practical service management knowledge and exam readiness. By the end you can explain the ITIL Value System, apply the guiding principles, and describe how value is co-created across the product and service lifecycle.

Digital Product and Service Management

Explain how digital products and services create value across their lifecycle, from discovery and design through operation, delivery and support, and why continual improvement is foundational to modern ITSM.

The ITIL Value System

Describe how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement into one integrated system for co-creating value.

The Seven Guiding Principles

Apply the seven guiding principles, including focus on value, start where you are, progress iteratively with feedback, and optimise and automate, to make better service decisions at work.

The Four Dimensions of Service Management

Take a holistic view using the four dimensions: organisations and people, value streams and processes, information and technology, and partners and suppliers, plus the external PESTLE factors.

ITIL Management Practices

Understand the role of ITIL 5 management practices and official practice guides in enabling consistent, effective ways of working that teams can adapt to their own organisational context.

Value Streams and Continual Improvement

Identify, map and manage value streams to improve flow and visibility, and apply the continual improvement model step by step to sustain long-term service performance.

Who Should TakeITIL V5 Foundation Certification Training in Morocco?

IT Service Manager

Service Desk Analyst

ITSM Practitioner

IT Support Engineer

IT Operations Manager

Incident / Problem Manager

Change Manager

IT Project Manager

Who Can Take This Certification Training

ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

ITIL V5 Foundation Classroom Training

Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support

Untitled

Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

Untitled

ITIL V5 Foundation Live Virtual Training

Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity

MAD 13410

Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

Untitled

ITIL V5 Foundation Corporate Group Training

Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces

Untitled

Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

Untitled

ITIL V5 Foundation Focused 1-to-1 Training

One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs

Untitled

Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

Untitled

ITIL V5 Foundation Classroom Training

Instructor-led classroom sessions

Interactive discussions and group activities

Real-world examples and practical exercises

Structured learning with fixed schedules

Opportunities for peer networking and collaboration

Practice assessments and knowledge checks

Dedicated Q&A and concept clarification

Immediate trainer feedback and support

Untitled

Please Note:Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

Loading schedules…

Why Choose Invensis LearningFor Your ITIL 5 Foundation Certification Training in Morocco?

As a trusted ITIL Version 5 Foundation training company in Morocco, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations across Morocco looking to build modern service management capability and prepare for the certification exam. Our programmes combine PeopleCert-accredited instructors, flexible live virtual and classroom delivery, organised courseware and learner-focused support. Whether you are enrolling as an individual or planning corporate training for your team, Invensis Learning provides a professional, ISO-certified training experience built around practical understanding, real-world application and measurable outcomes.

Accredited training aligned to the AXELOS (PeopleCert) ITIL 5 (Version 5.0) syllabus
PeopleCert-accredited, experienced ITSM trainers with real-world delivery expertise
Live virtual and classroom formats to suit learners across Morocco
ITIL 5 Foundation mock exams and guidance to build first-attempt confidence
ISO 9001:2015 quality and ISO 27001:2022 information security certified
Dedicated learner support before, during and after training
Corporate group training customised for teams in Casablanca, Rabat and beyond
Trusted by professionals and organisations across multiple industries

60+

Global Course Portfolio

100+

Countries Served

ISO 9001

Quality Management

200K+

Professionals Trained

ISO 9001:2015 Certified

ISO 27001:2022 Certified

Secure SSL Encryption

Leaders in Training industry for 12+ years

Over 5000 five star reviews

Level AA conformance, W3C WCAG 2.2

ITIL Version 5 Foundation Training Locations in MoroccoAll our classroom training is now available online at your convenience

ITIL Version 5 Foundation in Morocco

Sofitel Rabat Jardin Des Roses Sofitel Rabat Jardin Des Roses, Rue Soufian Ben Al Wahab, Arrondissement Souissi Souissi District, Rabat ⵔⴱⴰⵟ Rabat, Rabat Bashouiyat, District of Rabat, Rabat Prefecture, Rabat-Salé-Kénitra ⵔⴱⴰⵟ-ⵙⵍⴰ-ⵇⵏⵉⵟⵔⴰ Rabat-Salé-Kenitra, 10106, Maroc ⵍⵎⵖⵔⵉⴱ Morocco

ITIL Version 5 Foundation in Morocco

Hyatt Regency Casablanca, Avenue des Forces Armées Royales Royal Army Street, Ancienne Medina Old City, Arrondissement of Sidi Belyout de Casablanca-Anfa Prefecture of Casablanca Anfa, Casablanca ⵜⴰⴷⴷⴰⵔⵜ ⵜⵓⵎⵍⵉⵍⵜ Casablanca, Pachalik de Casablanca Prefecture of Casablanca, Prefecture of Casablanca Prefecture of Casablanca, Casablanca-Settat ⵜⴰⴷⴷⴰⵔⵜ ⵜⵓⵎⵍⵉⵍⵜ-ⵙⵟⵟⴰⵜ Casablanca-Settat, 20000, Maroc ⵍⵎⵖⵔⵉⴱ Morocco

ITIL Version 5 Foundation in Morocco

Corporate ITIL 5 Training for Teams in MoroccoFor Your Teams

Untitled

Suitable for small, medium and large IT and service teams
Customised schedules aligned to your team's availability
Delivery through onsite, live virtual or blended formats across Morocco
PeopleCert-accredited trainers with ITSM and industry experience
Role-based, sector-relevant examples for stronger workplace application
Dedicated coordination and learner support for group programmes
Scalable delivery for teams across Casablanca, Rabat and global sites

What Our Learners Say

Untitled

Passed the Foundation Exam First Time

"The trainer explained the ITIL Value System and guiding principles in a way that clicked immediately. The mock exams matched the real Foundation exam closely, and I passed on my first attempt. I now use the terminology every day on the service desk."

Youssef El Amrani

Untitled

0/0

Practical and Well Structured

"As someone moving from IT support into service management, this course gave me the structure I was missing. The four dimensions and value stream mapping sessions were genuinely practical, and the live virtual format fit around my work in Casablanca."

Salma Bennani

Untitled

0/0

A Smooth Upgrade to the Latest Edition

"I already held ITIL 4 Foundation and wanted the current edition. The trainer clearly explained what changed in ITIL 5, especially the product and service lifecycle and value stream management. The materials were clear and easy to revise from."

Karim Tazi

Untitled

0/0

Raised Our Whole Team to One Standard

"We trained a group of service desk and operations staff with Invensis Learning. The sessions were tailored to our banking environment, and the shared ITIL 5 language noticeably improved how the team handles incidents and change. Coordination was excellent throughout."

Nadia Chraibi

Untitled

0/0

Consistent Service Across Distributed Teams

"Rolling out ITIL 5 Foundation across our operations teams helped us standardise practice as we scaled digital services. The trainers were credible and the flexible scheduling worked well for a distributed team. We saw real improvement in service consistency."

Omar Benjelloun

Untitled

0/0

4.6

Ratings

100K+

Happy Learners

100+

Locations Worldwide

99%

Training Satisfaction

Enquire with us now

Drop us a query and our learning consultant will reach out to you shortly

Get Course Details & Pricing

Fill out this form and we will respond quickly.

We also deliver ITIL Version 5 Foundation Certification Trainingacross multiple cities

Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

Rabat Casablanca Tangier

Explore Our Other Course Categories

Agile Certification Training Courses

Project Management Certification Training Courses

IT Service Management Certification Training Courses

Quality Management Certification Courses

DevOps Certification Training Courses

IT Governance Certification Training Courses

Other Related Courses

Foundation

SIAM Professional

Frequently Asked QuestionsHere's everything you may ask...

ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme, governed by AXELOS and examined by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations co-create value in modern digital environments.

General

What is the ITIL 5 Foundation certification?

Is ITIL 5 Foundation worth it for professionals in Morocco?

Yes. ITIL is expected across Morocco's offshoring, banking, insurance, telecoms and public-sector IT environments, where processes and terminology are embedded in daily operations. A current ITIL 5 credential helps you qualify for in-demand service management roles as Digital Morocco 2030 accelerates.

How is ITIL 5 different from ITIL 4?

ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core element, Value Stream Mapping and Management as a dedicated topic, and an evolved ITIL Value System, with a stronger digital-era and sustainability emphasis.

Who should take the ITIL 5 Foundation course?

It suits IT professionals new to ITIL, service desk and operations staff, digital product owners, DevOps and Agile practitioners, business professionals working with service teams, and anyone upgrading from ITIL 4. There are no prerequisites, so it is open to all.

How long is the ITIL 5 Foundation certification valid?

ITIL 5 Foundation is valid for three years. To maintain it, you earn 60 CPD (Continuing Professional Development) points within each three-year certification cycle. You can verify current renewal options through PeopleCert.

Pricing

How much does ITIL 5 Foundation training cost in Morocco?

Training is typically offered as a combined course and exam package, and the price varies by format and schedule. Instructor-led and corporate options differ, so pricing is available on request. Talk to a learning advisor for a quote that fits your needs.

What is included in the ITIL 5 Foundation course fee?

The fee typically includes accredited courseware aligned to the ITIL 5 (Version 5.0) syllabus, case studies, mock exams and practice questions, learner support, and first-attempt exam guidance. Verify whether the PeopleCert exam voucher is bundled when you enrol.

Is the exam fee included in the training price?

This depends on the package you choose. Many accredited packages bundle the PeopleCert exam voucher with training, while some are priced separately. Confirm the inclusion when you enrol, or ask a learning advisor for the exact package details.

Do you offer group or corporate discounts for ITIL 5 training?

Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations teams and business units across Morocco. Contact us for a tailored group quote.

What payment methods are available?

We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

Exam

What is the format of the ITIL 5 Foundation exam?

The ITIL 5 Foundation exam is closed book, with single-answer multiple-choice questions based on the ITIL 5 Foundation (Version 5.0) syllabus. It is delivered by PeopleCert, either online proctored through OnVUE or at an authorised test centre.

How many questions are on the exam and how long is it?

The exam has 40 questions and lasts 60 minutes (one hour). It is a closed-book, multiple-choice paper covering the nine Foundation topic areas.

What is the passing score for ITIL 5 Foundation?

The pass mark is 65%, which means answering at least 26 of the 40 questions correctly. Our mock exams and practice questions are designed to help you build the confidence to pass on your first attempt.

Where can I take the ITIL 5 Foundation exam in Morocco?

You can sit the exam online through PeopleCert's OnVUE proctoring system, available 24/7, or at a PeopleCert authorised test centre. The exam is usually arranged as part of your accredited training and exam package.

What if I do not pass the exam on the first attempt?

You can resit the ITIL 5 Foundation exam. Our trainers provide guidance, mock exams and practice questions to prepare you thoroughly, and a learning advisor can explain the current PeopleCert resit process. Verify resit fees and policy with PeopleCert.

Course Content

What topics does the ITIL 5 Foundation course cover?

The course covers nine topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, ITIL management practices, continual improvement, and value stream mapping and management.

Do I need prior experience or ITIL 4 to enrol?

No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. If you hold ITIL 4 Foundation you will find some familiar concepts, but it is not required.

What learning resources are provided?

You receive accredited courseware aligned to the ITIL 5 (Version 5.0) syllabus, industry-driven case studies, practice questions, mock exams and revision aids that reinforce each topic area and prepare you for the Foundation exam.

Are mock exams included in the training?

Yes. The programme includes ITIL 5 Foundation practice questions and mock exams that mirror the 40-question, 60-minute exam format, helping you identify weak areas and build exam readiness before the real test.

Is the courseware aligned to the latest ITIL 5 syllabus?

Yes. The courseware is aligned to the official AXELOS (PeopleCert) ITIL 5 Foundation (Version 5.0) syllabus, covering all nine topic areas at the knowledge and comprehension level the exam requires.

Enrollment

How do I enrol in the ITIL 5 Foundation course in Morocco?

You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you receive access to schedules, courseware and learning resources. A learning advisor can help you pick the right batch.

What training formats are available?

We offer online (live virtual) instructor-led training, classroom training, and customised corporate group training for teams. Choose the format that best fits your schedule and learning style across Morocco.

How long is the ITIL 5 Foundation training?

The instructor-led programme runs for 16 hours in total, typically delivered as two full days or four half-days depending on the schedule. It covers all nine Foundation topic areas and prepares you for the exam.

Can I reschedule or transfer my enrolment to another batch?

Yes. Flexi options let you reschedule or transfer to another batch, and selected plans allow you to attend the training again. Contact support to arrange this before your session.

What is the refund or cancellation policy?

Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.

ITIL V5 Foundation Exam Format in MoroccoWhat to expect on exam day

Exam Component

Details

Exam Name

ITIL V5 Foundation

Conducted By

PeopleCert

Exam Duration

60 minutes

Number of Questions

40 multiple-choice questions

Passing Score

65% (26 of 40 correct)

Exam Format

Multiple-choice, closed book; online proctored or test center

Testing Basis

ITIL V5 Foundation syllabus

Testing Format

PeopleCert online proctored or test center

Book

Closed book

Certificate Validity

3 years; renew via PeopleCert CPD or re-exam

IT Service Management Careers in MoroccoRoles, Demand and Pay in 2026

ITIL 5 Foundation Certification Training in Morocco

What Is the ITIL 5 Foundation Certification?UntitledYour Route into Modern ITSM

What Is the ITIL 5 Foundation Certification?Your Route into Modern ITSM

Key Highlightsof the ITIL Version 5 Foundation Training Course

ITIL V5 Foundation Certification Eligibility in MoroccoDo You Qualify for the ITIL V5 Foundation Exam?

Why Earn Your ITIL 5 Foundation CredentialThat Employers in Morocco Value

ITIL V5 Foundation Exam Format in MoroccoWhat to expect on exam day

ITIL V5 Foundation Certification Cost in Morocco

IT Service Management Careers in MoroccoRoles, Demand and Pay in 2026

SECTORS HIRING

GROWTH TRENDS

Market Forces Fuelling ITSM Demand in Morocco

Digital Transformation at National Scale

Offshoring Growth Outpacing Talent

Service Governance in Banking and Telecoms

Moving from ITIL 4 to ITIL 5

Cloud and Automation Complexity

Value Leakage in Service Delivery

From IT Delivery to Service Leadership

Your ITIL 5 Transformation

How to Get ITIL V5 Founfdation Certified in MoroccoStep-by-Step Certification Process

Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

Step 2: Complete the Accredited Training

Step 3: Schedule Your Exam

Step 4: Sit the ITIL V5 Foundation Exam

Step 5: Earn Your ITIL V5 Foundation Certificate

Step 6: Maintain and Progress Your Certification

Enrol in the 2-Day ITIL V5 Foundation Course

Enrol in the 2-Day ITIL V5 Foundation Course

Complete the Accredited Training

Complete the Accredited Training

Schedule Your Exam

Schedule Your Exam

Sit the ITIL V5 Foundation Exam

Sit the ITIL V5 Foundation Exam

Earn Your ITIL V5 Foundation Certificate

Earn Your ITIL V5 Foundation Certificate

Maintain and Progress Your Certification

Maintain and Progress Your Certification

Module 1: Key ITIL Terms & Definitions

Module 2: ITIL Four Dimensions of Product & Service Management

Module 3: ITIL Product & Service Lifecycle

Module 4: ITIL Value System (ITIL VS)

Module 5: Value Stream Identification, Mapping & Management

Module 6: ITIL & Artificial Intelligence (AI)

Module 7: ITIL & Other Frameworks

Course Curriculumof the ITIL Version 5 Foundation Certification Training

Module 1: Key ITIL Terms & Definitions

The ITSM Skills You Will BuildBuilt Around the Nine Topic Areas

Digital Product and Service Management

The ITIL Value System

The Seven Guiding Principles

The Four Dimensions of Service Management

ITIL Management Practices

Value Streams and Continual Improvement

Who Should TakeITIL V5 Foundation Certification Training in Morocco?

ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

ITIL V5 Foundation Classroom Training

ITIL V5 Foundation Live Virtual Training

ITIL V5 Foundation Corporate Group Training

ITIL V5 Foundation Focused 1-to-1 Training

ITIL V5 Foundation Classroom Training

Why Choose Invensis LearningFor Your ITIL 5 Foundation Certification Training in Morocco?

ITIL Version 5 Foundation Training Locations in MoroccoAll our classroom training is now available online at your convenience

Corporate ITIL 5 Training for Teams in MoroccoFor Your Teams

What Our Learners Say

Enquire with us now

Get Course Details & Pricing

We also deliver ITIL Version 5 Foundation Certification Trainingacross multiple cities

Explore Our Other Course Categories

Other Related Courses

ITIL Version 5 Foundation

VeriSM™ Foundation

ITIL 4 Foundation

ITIL (Version 5) Foundation Bridge

SIAM Foundation

SIAM Professional

ITIL Version 5 Foundation

VeriSM™ Foundation

ITIL 4 Foundation