Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?UntitledYour Entry into Modern Service Management

    The ITIL 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert), introducing the core concepts of digital product and service management, the ITIL Value System and the practices that help organisations create, deliver and continually improve value. Our ITIL 5 Foundation certification training in Casablanca prepares you to earn this globally recognised credential with confidence. ITIL 5 (Version 5.0) is the fifth and current iteration of the IT Infrastructure Library. It builds on ITIL 4 with an explicit focus on digital products and services, the product and service lifecycle, and Value Stream Mapping and Management. The Foundation exam has no prerequisites, so it suits IT professionals, service desk and operations staff, digital product managers and business teams new to the framework. Casablanca is Morocco's digital and offshoring capital, home to Casanearshore, Casablanca Tech Valley and the country's largest banks and telecoms. As these employers scale cloud, AI and nearshore delivery, ITIL 5 skills are increasingly valued. Start your ITIL journey with Invensis Learning and prepare for the exam on a clear, supported path.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Casablanca, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Modern Service Management

    The ITIL 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert), introducing the core concepts of digital product and service management, the ITIL Value System and the practices that help organisations create, deliver and continually improve value. Our ITIL 5 Foundation certification training in Casablanca prepares you to earn this globally recognised credential with confidence.

    ITIL 5 (Version 5.0) is the fifth and current iteration of the IT Infrastructure Library. It builds on ITIL 4 with an explicit focus on digital products and services, the product and service lifecycle, and Value Stream Mapping and Management. The Foundation exam has no prerequisites, so it suits IT professionals, service desk and operations staff, digital product managers and business teams new to the framework.

    Casablanca is Morocco's digital and offshoring capital, home to Casanearshore, Casablanca Tech Valley and the country's largest banks and telecoms. As these employers scale cloud, AI and nearshore delivery, ITIL 5 skills are increasingly valued. Start your ITIL journey with Invensis Learning and prepare for the exam on a clear, supported path.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Casablanca, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 5 Foundation certification training in Casablanca designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Casablanca
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Casablanca

    • Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 5 Foundation exam prep training in Casablanca
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Casablanca
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL V5 Foundation Certification Eligibility in CasablancaDo You Qualify for the ITIL V5 Foundation Exam?

    ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites - open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    Why the ITIL 5 Foundation Credential Is Worth ItFor Professionals and Teams in Casablanca

    For Individuals

    For Individuals

    ITIL 5 Foundation training helps you understand how modern organisations create and deliver value through digital products and services. It suits IT and business professionals in Casablanca who want a current, respected service management credential and the confidence to pass the exam. Whether you are new to ITIL, moving up from a service desk or operations role, or joining a nearshore delivery team, the programme builds practical knowledge aligned to the ITIL 5 (Version 5.0) syllabus.

    If you want to prove modern IT service management capability to employers, ITIL 5 Foundation is a clear first step. You gain framework knowledge, exam preparation and a structured route that IT teams across Morocco and beyond recognise and value.

    • Earn a globally recognised, current-edition service management credential from AXELOS (PeopleCert)
    • Speak the shared ITIL language used across Casablanca's offshoring, banking and telecom employers
    • Master digital product and service management, not just traditional IT support
    • Stand out for service desk, incident, and IT operations roles with certified proof of knowledge
    • Apply the seven guiding principles and continual improvement to real workplace situations
    • Build a foundation for higher ITIL 5 qualifications and long-term career growth
    • Prepare fully for the 40-question, closed-book exam with structured practice
    • Hold a portable qualification that travels across sectors and international employers
    For Organizations

    For Organizations

    ITIL 5 Foundation group training helps organisations equip whole teams with a consistent, current approach to digital product and service management. It can be delivered for IT departments, service desks, operations teams or delivery units. For Casablanca employers serving European and Gulf clients, a common ITIL framework improves service levels, reduces rework and supports scalable, high-quality delivery.

    If your teams manage growing digital services without a shared framework, ITIL 5 Foundation training creates a common vocabulary and set of practices. Staff gain a standardised approach to value co-creation, service lifecycle and continual improvement.

    • Establishes a shared service management language across IT and delivery teams
    • Raises service quality and consistency for nearshore and offshore clients
    • Embeds continual improvement and value co-creation as everyday practice
    • Aligns IT with business strategy through the ITIL Value System
    • Standardises incident, problem and change ways of working across teams
    • Supports cloud, AI and digital transformation with disciplined governance
    • Provides flexible onsite or live virtual delivery for teams in Casablanca
    • Builds in-house ITIL 5 capability that reduces reliance on external consultants

    ITIL V5 Foundation Exam Format in CasablancaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL V5 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL V5 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL V5 Foundation Certification Cost in Casablanca

    The total cost of getting ITIL V5 Foundation certified in Casablanca includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 5 Foundation certification training in Casablanca delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL Version 5 Foundation training cost in Casablanca is MAD 13410

    Exam Cost:

    • PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your Career Path with ITIL in CasablancaRoles, Demand and Earnings

    ITIL 5 Foundation has become a valued marker of modern service management skill across Casablanca, where offshoring parks, banks, telecoms and consulting firms run large digital service portfolios for local and international clients. As employers scale cloud, AI and nearshore delivery, professionals who understand the ITIL Value System and service lifecycle are increasingly sought after. Demand spans service desk, incident and problem management through to IT operations and delivery leadership, and here is what the market is telling us right now.

    MAD 19,000

    Average IT Manager salary, Casablanca

    per month, Glassdoor 2026

    30-50%

    Casablanca IT pay premium

    above national average, 2026

    50,000

    New offshoring jobs targeted by 2026

    Morocco Digital plan

    150,000+

    IT and offshoring sector workforce, Morocco

    sector employment 2026

    SECTORS HIRING

    • —IT Offshoring and Nearshore Services
    • —Banking, Financial Services and Insurance
    • —Telecommunications
    • —Consulting and Professional Services
    • —Business Process Outsourcing (BPO)
    • —Public Sector and Digital Government

    GROWTH TRENDS

    • —Casablanca Tech Valley and Casanearshore expanding offshoring capacity
    • —Morocco Digital plan targeting 50,000 new offshoring jobs by 2026
    • —Banks and telecoms modernising IT service delivery
    • —Cloud and AI adoption raising demand for service management discipline
    • —European nearshoring driving ITIL-aligned delivery standards
    • —Shortage of certified ITSM professionals versus rising demand

    Sources: Glassdoor, SalaryExpert, Paylab, PayScale (Morocco) 2026; Morocco Ministry of Industry and Trade offshoring plan; Silicon Valley Maroc (Casablanca Tech Valley).

    IT Service Management Demand Drivers in Casablanca

    Service Management Maturity Gap

    Casablanca's offshoring firms scale delivery teams quickly, but many lack a consistent service management framework, the exact gap ITIL 5 Foundation is built to close.

    ITIL 5 builds structured service management skills

    Banking Digital Transformation

    Moroccan banks are modernising digital channels and core systems, and they need service teams fluent in value co-creation and the ITIL Value System to protect service quality.

    ITIL 5 aligns IT with business strategy

    Cloud and AI Adoption Pressure

    Casablanca Tech Valley targets cloud, cybersecurity and AI professions, disciplines that demand strong incident, problem and change practices to run reliably at scale.

    ITIL 5 strengthens continual improvement

    Certified ITSM Talent Shortage

    Morocco's IT talent pool is deep in developers but thinner in certified service management professionals, making current-edition ITIL holders rare and sought-after.

    ITIL 5 helps professionals stand out

    Nearshore Service-Level Demands

    European and Gulf clients outsourcing to Casablanca expect ITIL-aligned ways of working, so certified teams win trust and reduce costly service failures.

    ITIL 5 raises delivery consistency

    Digital Government Service Delivery

    Morocco's public sector digitisation programmes need governed, value-driven IT services, increasing demand for professionals who can apply the guiding principles.

    ITIL 5 builds governance and value focus

    Sources: Morocco Ministry of Industry and Trade offshoring plan; Silicon Valley Maroc; Morocco World News 2026; Glassdoor, Bayt (Morocco) 2026.

    ITIL 5 Foundation is more than a credential. It is a practical toolkit for the digital service teams powering Casablanca's offshoring and banking sectors. Start building modern service management skills today.

    Your Casablanca Career Transformation

    Where You Stand Today,

    And Where ITIL 5 Certification Takes You

    Casablanca's digital and offshoring market is expanding with nearshoring, banking transformation and national digital investment, and employers increasingly separate certified service management professionals from the rest. Here is which side of that line you want to be on.

    Today

    Pay capped with limited leverage to negotiate in the Casablanca market

    After ITIL 5

    IT management roles in Casablanca average around MAD 19,000 per month, with senior delivery bands reaching higher

    Today

    Overlooked for roles that list ITIL or service management as preferred

    After ITIL 5

    Eligible for service management roles across offshoring, banking, telecom and consulting

    Today

    Confident in support tasks, but employers want framework-based practice

    After ITIL 5

    Fluent in value co-creation, continual improvement and governed service delivery

    You earn your ITIL 5 Foundation

    Before

    Practical IT experience with no recognised service management qualification

    Now you have

    A current-edition service management credential recognised by Casablanca and global employers

    Before

    Stuck in reactive support work with no framework to grow into

    Now you have

    A clear route into incident, problem, operations and service delivery roles

    Before

    Task focused, with limited view of how IT creates business value

    Now you have

    Command of the ITIL Value System, guiding principles and service lifecycle

    Before

    Skills that are hard to prove when you change employer or client

    Now you have

    A portable qualification that travels across sectors and international employers

    "The gap between running IT tasks and managing digital services well is increasingly a recognised credential, and Casablanca's leading employers already know it."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: Glassdoor, SalaryExpert, Paylab, PayScale (Morocco) 2026.

    How to Get ITIL V5 Founfdation Certified in Casablanca Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Casablanca is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Step 1

    Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4

    Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5

    Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6

    Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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    100% Secure and Safe download

    The Service Management Skills You Will GainCapabilities That Apply on Day One

    This ITIL 5 Foundation programme builds practical knowledge across all nine topic areas of the ITIL 5 (Version 5.0) syllabus. By the end, you can explain the ITIL Value System, apply the guiding principles, and describe how modern organisations create value through digital products and services.

    Digital Product and Service Concepts

    You will learn the core concepts of digital product and service management, including value creation, continual improvement and how digital products and services are managed across their lifecycle in modern organisations.

    Value Co-Creation and Four Dimensions

    Understand how value is co-created between providers, consumers and stakeholders by balancing outcomes, costs, risks, experience and sustainability, and apply the four dimensions of product and service management holistically.

    The ITIL Value System and Guiding Principles

    Explain how the ITIL Value System brings together guiding principles, governance, value chain activities, practices and continual improvement, and apply the seven guiding principles to real decisions.

    The Product and Service Lifecycle

    Describe the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and see how they work together to create and sustain value.

    ITIL Management Practices and Continual Improvement

    Understand the role of ITIL management practices and official practice guides, and apply the step-by-step continual improvement model to drive long-term organisational success.

    Value Stream Mapping and Management

    Learn how to identify, map and manage value streams to improve flow, visibility and outcomes, using value stream techniques to make work visible and remove waste in digital service delivery.

    Who Should TakeITIL V5 Foundation Certification Training in Casablanca?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    MAD 13410

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Untitled

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    MAD 13410

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Train with Invensis LearningFor Your ITIL 5 Foundation Certification Training in Casablanca?

    As a trusted ITIL Version 5 Foundation training company in Casablanca, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations across Casablanca and beyond, combining PeopleCert-accredited instructors, syllabus-aligned courseware, flexible delivery and learner-focused support. Whether you are enrolling as an individual or planning group training for your team, we provide a professional learning experience built around practical understanding, real-world application and measurable exam readiness.

    • PeopleCert-accredited, experienced trainers with real service management practice
    • Courseware aligned to the official ITIL 5 (Version 5.0) syllabus from AXELOS (PeopleCert)
    • Flexible live virtual and onsite classroom formats for Casablanca learners and teams
    • Structured exam preparation for the 40-question, closed-book ITIL 5 Foundation exam
    • ISO 9001:2015 certified quality management and ISO 27001:2022 information security
    • Practice questions, case studies and mock assessments to build exam readiness
    • Dedicated learner support before, during and after training
    • Scalable corporate delivery for local, regional and global teams

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in CasablancaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Casablanca

    Hyatt Regency Casablanca, Avenue des Forces Armées Royales Royal Army Street, Ancienne Medina Old City, Arrondissement of Sidi Belyout de Casablanca-Anfa Prefecture of Casablanca Anfa, Casablanca ⵜⴰⴷⴷⴰⵔⵜ ⵜⵓⵎⵍⵉⵍⵜ Casablanca, Pachalik de Casablanca Prefecture of Casablanca, Prefecture of Casablanca Prefecture of Casablanca, Casablanca-Settat ⵜⴰⴷⴷⴰⵔⵜ ⵜⵓⵎⵍⵉⵍⵜ-ⵙⵟⵟⴰⵜ Casablanca-Settat, 20000, Maroc ⵍⵎⵖⵔⵉⴱ Morocco

    ITIL Version 5 Foundation Training Location in Casablanca

    Four Seasons, Boulevard de la Corniche Corniche Street, Val d'Anfa ⵜⴰⴷⴷⴰⵔⵜ ⵜⵓⵎⵍⵉⵍⵜ casual ⵜⵓⵎⵍⵉⵍⵜ-ⵙⵟⵟⴰⵜ Casablanca-Settat, 20170, Maroc ⵍⵎⵖⵔⵉⴱ Morocco

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    Corporate ITIL 5 Training for Teams in CasablancaFor Your Teams

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    • Suitable for small, medium and large IT and delivery teams
    • Customised schedules aligned with your team availability
    • Flexible onsite, live virtual or hybrid delivery in Casablanca
    • PeopleCert-accredited trainers with service management expertise
    • Role-based, industry-relevant examples for offshoring and banking teams
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Morocco and global locations

    Trusted by Leading Organisations

    Attijariwafa BankMaroc TelecomInwiOCP GroupBank Of AfricaIntelcia

    What Our Learners Say

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    Passed on My First Attempt

    "The trainer made the ITIL Value System and guiding principles easy to grasp, and the mock questions matched the exam style well. I passed ITIL 5 Foundation on my first attempt and now use the lifecycle concepts on my service desk every day."

    Youssef El Amrani

    IT Support Team Lead

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    0/0

    Practical and Clearly Explained

    "Coming from a nearshore delivery role, I needed a current framework that European clients recognise. The sessions on value co-creation and continual improvement were practical and clear. Strong preparation for the 40-question exam."

    Salma Bennani

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    We also deliver ITIL Version 5 Foundation Certification Trainingacross multiple cities

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation gives you a current, globally recognised service management credential valued by Casablanca's offshoring, banking, telecom and consulting employers. As these organisations scale digital services and nearshore delivery, certified professionals stand out for service desk, operations and delivery roles.

    General

    Is the ITIL 5 Foundation certification worth it in Casablanca?

    Yes. ITIL 5 Foundation gives you a current, globally recognised service management credential valued by Casablanca's offshoring, banking, telecom and consulting employers. As these organisations scale digital services and nearshore delivery, certified professionals stand out for service desk, operations and delivery roles.

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System and the practices that create value. It suits IT professionals, service desk and operations staff, digital product managers and business teams new to ITIL.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth and current iteration of the framework. It adds an explicit focus on digital products and services, the product and service lifecycle as a core element, Value Stream Mapping and Management as a dedicated topic, and an updated ITIL Value System with stronger emphasis on value co-creation and sustainability.

    Do I need any prerequisites for ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone, regardless of education, experience or prior ITIL knowledge. It is designed as the accessible entry point to the ITIL 5 certification scheme.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To maintain it, you earn 60 CPD (Continuing Professional Development) points within each three-year certification cycle. Verify current renewal options at peoplecert.org.

    Pricing

    How much does ITIL 5 Foundation training cost in Casablanca?

    Training fees vary by format and schedule, so pricing for Casablanca is available on request. The fee typically covers syllabus-aligned courseware, practice questions, mock exams and learner support. Request a quote or speak with a learning advisor for current pricing in your preferred format.

    What is included in the course fee?

    The training fee typically includes ITIL 5 (Version 5.0) syllabus-aligned courseware, practice questions, mock exams, case studies, learner support and a course completion certificate. Exam voucher inclusion varies by package, so confirm the details when you request a quote.

    Is the exam fee included in the training price?

    Exam voucher inclusion depends on the package you choose. PeopleCert exam pricing varies by region and purchasing channel. Ask our learning advisor whether your selected plan bundles the ITIL 5 Foundation exam voucher.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT departments, service desks and delivery teams in Casablanca. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with single-answer multiple-choice questions, based on the ITIL 5 (Version 5.0) syllabus from AXELOS (PeopleCert). It covers nine topic areas, from digital product and service concepts to Value Stream Mapping and Management.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and lasts 60 minutes (1 hour). It is a closed-book, single-answer multiple-choice examination.

    What is the passing score for ITIL 5 Foundation?

    You need 65% to pass, which means answering at least 26 of the 40 questions correctly. Our training focuses on broad mastery across all nine topic areas so you are prepared for the full syllabus.

    Where can I take the exam in Casablanca?

    You can sit the exam online through PeopleCert's OnVUE online proctored system, available 24/7 from home or office, or at a PeopleCert authorised test centre. The exam is often arranged through your accredited training package.

    What happens if I do not pass the first time?

    You can re-sit the ITIL 5 Foundation exam, and our trainers provide guidance to help you prepare for a first-attempt pass. Verify the current re-sit policy and any fees at peoplecert.org before booking a retake.

    Course Content

    Can a beginner take ITIL 5 Foundation?

    Yes. ITIL 5 Foundation is an entry-level qualification with no prerequisites, so beginners are welcome. The training builds knowledge step by step, with practical examples and mock questions, so no prior ITIL or service management experience is required.

    What topics does the training cover?

    The training covers all nine ITIL 5 topic areas: Digital Product and Service Management Concepts, Value Co-creation, The Dimensions of Product and Service Management, ITIL Value System, The ITIL Guiding Principles, The Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    What learning materials are provided?

    You receive courseware aligned to the ITIL 5 (Version 5.0) syllabus, practice questions, mock exams, case studies and chapter-wise quizzes. These help you understand the framework and build readiness for the 40-question exam.

    Is the courseware aligned with the latest ITIL syllabus?

    Yes. Our courseware is aligned to the current ITIL 5 Foundation (Version 5.0) syllabus published by AXELOS (PeopleCert), so you study the framework in its latest form.

    How long is the ITIL 5 Foundation training?

    The instructor-led programme is a 16-hour course, typically delivered as two full days or four half-days. This covers all nine topic areas and prepares you for the ITIL 5 Foundation exam.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available in Casablanca?

    We offer live virtual instructor-led training, onsite classroom training and customised corporate group training, so you can choose the format that fits your schedule in Casablanca. Online (live virtual) sessions are available for individual learners.

    How soon can I start?

    New batches run regularly across live virtual and classroom formats. Check upcoming schedules or speak with a learning advisor to find a start date that suits you and secure your place.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans include a pass to attend the training twice. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.