Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the EXIN VeriSM Foundation Certification?UntitledService Management Built for the Digital Age

    The VeriSM Foundation certification training in Kenya introduces VeriSM Foundation (VeriSM-F), an EXIN credential that teaches a flexible, service management approach for the digital age. It shows you how an organisation defines its own service management approach using the VeriSM model and management mesh, rather than a single prescriptive framework. Governed by EXIN and built on the current EXIN VeriSM Foundation Examination Specification, the credential is internationally recognised across more than 165 countries. For professionals in Nairobi and across Kenya, where banks, telecoms and global business services firms run ITIL, Agile and DevOps side by side, VeriSM offers a unifying model that ties these practices to consumer outcomes. Whether you work in IT or the wider business, this entry-level credential needs no prior experience and opens the door to modern service roles. Start your VeriSM journey with Invensis Learning and build capability that employers value.

    Invensis Learning is an EXIN Accredited Training Provider in Kenya, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    What Is the EXIN VeriSM Foundation Certification?Service Management Built for the Digital Age

    The VeriSM Foundation certification training in Kenya introduces VeriSM Foundation (VeriSM-F), an EXIN credential that teaches a flexible, service management approach for the digital age. It shows you how an organisation defines its own service management approach using the VeriSM model and management mesh, rather than a single prescriptive framework.

    Governed by EXIN and built on the current EXIN VeriSM Foundation Examination Specification, the credential is internationally recognised across more than 165 countries. For professionals in Nairobi and across Kenya, where banks, telecoms and global business services firms run ITIL, Agile and DevOps side by side, VeriSM offers a unifying model that ties these practices to consumer outcomes.

    Whether you work in IT or the wider business, this entry-level credential needs no prior experience and opens the door to modern service roles. Start your VeriSM journey with Invensis Learning and build capability that employers value.

    Certification Badge

    Invensis Learning is an EXIN Accredited Training Provider in Kenya, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    Key Highlightsof the VeriSM™ Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured VeriSM Foundation Certification training in Kenya designed to help learners understand core concepts, frameworks, tools, and practices
    • Course content aligned with the latest syllabus, certification requirements, or industry learning objectives where applicable
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized VeriSM Foundation course online materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered through Instructor-led VeriSM Foundation training in Kenya by experienced trainers with relevant service management expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Kenya

    • Flexible learning options available for professionals seeking VeriSM Foundation training online
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to VeriSM Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance on certification preparation as part of the VeriSM Foundation certification program in Kenya
    • Earn a VeriSM Foundation certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Kenya
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability building through a Corporate VeriSM Foundation training program designed for team-based learning initiatives

    VeriSM Foundation Certification Eligibility in KenyaDo You Qualify for the VeriSM™ Foundation Exam?

    VeriSM Foundation training does not require any prior experience or knowledge. However, it is advantageous for professionals to possess some level of familiarity with service management principles or IT service delivery.

    • There are no prerequisites criteria for taking the Online VeriSM Foundation training.

    • Familiarity with service management principles or IT service delivery is advantageous but not required.

    • Open to IT and service-management practitioners, transformation leads, DevOps engineers, business owners of services, and consultants.

    Why VeriSM Foundation Pays off in KenyaBenefits for Professionals and Organisations

    For Individuals

    For Individuals

    VeriSM Foundation training helps IT and business professionals in Kenya understand modern, digital service management and prepare for the EXIN VeriSM-F exam. The credential suits service desk staff, analysts, IT managers and business professionals who want a flexible, framework-agnostic approach. Whether you are moving into service management, complementing existing ITIL knowledge, or starting your service management journey, this training builds capability that Kenyan employers value.

    If you want a modern, lifetime EXIN credential that unifies ITIL, Agile and DevOps around consumer outcomes, VeriSM Foundation is a strong first step. You gain the VeriSM model, management mesh knowledge and a globally recognised badge employers respect.

    • Proves you understand modern, framework-agnostic service management that Kenyan employers value
    • Positions you for service desk, service management and IT operations roles in Nairobi's growing tech sector
    • Gives you a globally recognised EXIN credential that is valid for life, with no renewal required
    • Equips you to combine ITIL, Agile, DevOps and Lean through the VeriSM management mesh
    • Opens the entry point to the wider EXIN VeriSM scheme: Essentials, Plus and Professional
    • Builds consumer-focused, outcome-driven thinking that suits digital service delivery
    • Needs no prior experience, so career changers and graduates can start here
    For Organizations

    For Organizations

    VeriSM Foundation group training helps Kenyan organisations build a shared, modern approach to service management across IT and business teams. It can be delivered for service desks, operations teams or whole departments undergoing digital transformation. For banks, telecoms, fintechs and outsourcing firms running multiple frameworks, this training creates one consumer-centric service language.

    If your teams struggle to integrate ITIL, Agile and DevOps, VeriSM Foundation gives them a management mesh to combine the right practices for each context. The result is more consistent, outcome-focused service delivery across the organisation.

    • Standardises a common service management language across IT and business teams
    • Helps teams integrate ITIL, Agile and DevOps instead of running them in silos
    • Supports digital transformation programmes in banking, telecoms and outsourcing
    • Improves consumer experience and value delivery across your service portfolio
    • Available as flexible live online or onsite training for teams across Kenya
    • Builds in-house capability to define a context-fit service management approach
    • Aligns service culture with strategy during rapid growth and change

    VeriSM Foundation Exam Format in KenyaWhat to expect on exam day

    The VeriSM Foundation exam validates your understanding of the VeriSM service-management framework for the digital age. The exam focuses on the VeriSM model, service-management principles, the management mesh, the four stages of the VeriSM model (Define, Produce, Provide, Respond), progressive practices, and integrating VeriSM with other service-management frameworks. Through a combination of multiple-choice questions, candidates are tested on their ability to apply VeriSM principles in real-world digital-service environments.

    Exam ComponentDetails
    Exam TypeMultiple choice questions
    No of Questions40 questions
    Exam Duration60 minutes
    Passing Score65% (26/40 marks required)
    TypeClosed book
    Conducted ByEXIN
    Testing BasisVeriSM Foundation BoK (IFDC)
    Testing FormatEXIN online proctored or test centre

    VeriSM Foundation Certification Cost in Kenya

    The total cost of earning the VeriSM Foundation credential typically includes the fee for VeriSM Foundation training and exam preparation, along with the certification examination cost.

    Training Cost Includes:

    • 2 days of expert-led EXIN-accredited VeriSM Foundation training
    • EXIN-aligned digital courseware on the IFDC VeriSM Foundation BoK
    • Scenario practice on the VeriSM model, Management Mesh, and progressive practices
    • Full-length 40-question mock exams that mirror the live EXIN paper
    • The VeriSM™ Foundation training cost in Kenya is KES 142350

    Exam Cost:

    • EXIN VeriSM Foundation exam fee paid to EXIN
    • Online proctored delivery via the EXIN candidate portal (or at an EXIN test centre)
    • 40 multiple-choice questions, 60 minutes, 65% pass mark (26 of 40), closed book
    • Exam available in English, Portuguese, Chinese, Dutch, German, and Japanese
    • Lifetime-valid EXIN VeriSM Foundation credential — no formal renewal required

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    VeriSM Careers and Pay in KenyaWhy Consider This Credential Now?

    VeriSM Foundation is gaining traction across Kenya as banks, telecoms, fintechs and global business services firms modernise how they deliver IT services. As enterprises run ITIL, Agile and DevOps together, employers increasingly value professionals who can tie these practices to consumer outcomes. Demand spans service desk analysts, service management officers, service delivery managers and IT operations leaders, and here is what the market is telling us right now.

    KSh 2.96M

    Average IT Manager salary, Kenya

    per year, worldsalaries 2026

    KSh 2.3M

    Service Delivery Manager salary, Kenya

    per year, worldsalaries 2026

    60,000+

    People employed in BPO and ITES, Kenya

    ICT Ministry / OAK 2026

    USD 60M

    Germany-backed digital economy funding

    2026-2028, BMZ

    SECTORS HIRING

    • —Telecommunications and Mobile Money / Fintech
    • —Banking, Financial Services and Insurance
    • —Business Process Outsourcing and Global Business Services
    • —Global Technology and Software
    • —Consulting and Professional Services
    • —Government and Public Sector Digital Programmes

    GROWTH TRENDS

    • —Global business services boom targeting 100,000 new jobs by 2030
    • —Safaricom's USD 500 million push to become a tech leader by 2030
    • —Banks modernising IT amid rising fintech competition
    • —Multi-framework IT estates needing a unifying service model
    • —Konza Technopolis and the Digital Superhighway agenda
    • —Germany-backed USD 60 million digital economy investment for 2026-2028

    Sources: Glassdoor, PayScale, worldsalaries (Kenya) 2026; ICT Ministry, OAK, TechAfrica News, Capital Business 2026.

    What Is Driving Demand for Modern Service Management in Kenya

    Fragmented Service Frameworks

    Kenyan banks and telecoms run ITIL, Agile and DevOps side by side, but few have a model that unites them. VeriSM's management mesh is built to integrate these practices around consumer value.

    VeriSM integrates ITIL, Agile and DevOps

    Rapid Digital Transformation

    Safaricom's USD 500 million tech push and bank modernisation are reshaping services faster than traditional frameworks can keep up, creating demand for flexible, context-fit service management.

    VeriSM builds flexible, context-fit skills

    Global Business Services Scale-Up

    Kenya's outsourcing sector employs 60,000 and more and targets 100,000 new jobs, demanding professionals who can deliver consistent, outcome-focused services to global clients.

    VeriSM supports consistent service delivery

    IT and Business Silos

    Digital services span IT and business functions, yet teams often work in silos. VeriSM equips both sides with a shared, consumer-centric service management language.

    VeriSM gives IT and business a shared language

    Fintech-Driven Change

    Mobile money and fintech competition push banks to improve service reliability and speed, rewarding professionals who can manage services around changing consumer needs.

    VeriSM builds consumer-focused service skills

    Modern ITSM Talent Shortage

    Kenya has a deep pool of traditional IT support talent but few certified in modern, agnostic service management, making VeriSM holders stand out to employers.

    VeriSM makes certified professionals stand out

    Sources: ICT Ministry, OAK, TechAfrica News, Capital Business, Safaricom Newsroom (Kenya) 2026.

    VeriSM Foundation is more than a certificate. It is your entry into modern, digital service management. Join professionals across Kenya who unify ITIL, Agile and DevOps around consumer value. Start your journey today.

    Your Kenya Career Transformation

    How VeriSM Foundation Changes Your Career

    From Where You Are to Where You Want to Be

    Kenya's service economy is expanding fast with digital transformation, fintech growth and a booming outsourcing sector, and employers increasingly separate professionals who can shape modern services from those who only run tools. Here is which side of that line you want to be on.

    Today

    Pay tied to support-level roles with limited leverage

    After VeriSM Foundation

    Eligible for service delivery and IT operations bands averaging KSh 2.3M and above in Kenya

    Today

    Overlooked for roles that ask for modern service management

    After VeriSM Foundation

    Shortlisted for service management roles in banking, telecoms and outsourcing

    Today

    Confident in tools, but not in framework-agnostic service design

    After VeriSM Foundation

    Fluent in defining a context-fit service management approach

    You earn your VeriSM Foundation

    Before

    Service management skill is assumed from experience, not proven

    Now you have

    A globally recognised EXIN credential that validates modern service management

    Before

    Locked into a single framework such as ITIL alone

    Now you have

    The ability to blend ITIL, Agile, DevOps and Lean through the VeriSM mesh

    Before

    Seen mainly as an IT support resource

    Now you have

    Positioning for service management and delivery roles across sectors

    Before

    Recognition fades when you change employer or country

    Now you have

    A lifetime EXIN credential recognised in 165 and more countries

    "The shift from running tools to shaping services is what employers now reward, and the professionals who can do it are the ones who get ahead."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: Glassdoor, PayScale, worldsalaries (Kenya) 2026.

    How to Get VeriSM Foundation Certified in KenyaStep-by-Step Certification Process

    The path to Online VeriSM Foundation certification follows a straightforward single-exam route. Complete the accredited training program, schedule the examination through EXIN, pass the assessment, and earn a globally recognized service management credential.

    Step 1: Enroll in VeriSM Foundation Training

    Enroll for an upcoming Online VeriSM Foundation course through Invensis Learning , an Accredited Partner of EXIN , and attend the 2-day training.

    Step 2: Schedule the Exam

    Once you have completed the Online VeriSM Certification Training Course, you can schedule your exam online through the EXIN website. The exam is available in English, Portuguese, Chinese, Dutch, German, and Japanese.

    Step 3: Take the Exam

    The VeriSM Foundation exam is a multiple-choice exam that consists of 40 questions. You have 60 minutes to complete the exam. The exam is closed-book, which means you cannot use any resources to help answer the questions.

    Step 4: Qualify the Exam

    To pass the exam, you must score 65% or higher. You will receive your results immediately after you complete the exam.

    Step 5: Get Certified

    Once you have passed the exam, you will be awarded the Online VeriSM Foundation certification.

    Step 6: Maintain Your Certification

    Uphold the value of your VeriSM Foundation certification by engaging in continuous learning and acquiring Professional Development Units (PDUs).

    Step 1

    Enroll in VeriSM Foundation Training

    Enroll for an upcoming Online VeriSM Foundation course through Invensis Learning , an Accredited Partner of EXIN , and attend the 2-day training.

    Step 2

    Schedule the Exam

    Once you have completed the Online VeriSM Certification Training Course, you can schedule your exam online through the EXIN website. The exam is available in English, Portuguese, Chinese, Dutch, German, and Japanese.

    Step 3

    Take the Exam

    The VeriSM Foundation exam is a multiple-choice exam that consists of 40 questions. You have 60 minutes to complete the exam. The exam is closed-book, which means you cannot use any resources to help answer the questions.

    Step 4

    Qualify the Exam

    To pass the exam, you must score 65% or higher. You will receive your results immediately after you complete the exam.

    Step 5

    Get Certified

    Once you have passed the exam, you will be awarded the Online VeriSM Foundation certification.

    Step 6

    Maintain Your Certification

    Uphold the value of your VeriSM Foundation certification by engaging in continuous learning and acquiring Professional Development Units (PDUs).

    Module 1: The Service Organization

    • Organizational context
    • Organizational governance
    • Digital transformation

    Module 2: Service Culture

    • Define a service culture
    • Explain the elements of a service culture

    Module 3: People and Organizational Structure

    • Organization structure
    • Service management challenges

    Module 4: The VeriSM Model

    • The VeriSM model
    • Adapting the VeriSM model

    Module 5: Progressive Practices

    • Progressive practices

    Module 6: Innovative Technologies

    • Impact of technology

    Module 7: Getting Started

    • Getting started

    Course Curriculumof the VeriSM™ Foundation Certification Training

    The VeriSM Foundation curriculum follows the official IFDC VeriSM Foundation syllabus and covers seven modules across the digital service management lifecycle.

    • Organizational context
    • Organizational governance
    • Digital transformation

    Governance and context questions here connect directly to nearly every later module.

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    Skills You Will Build in VeriSM FoundationGrounded in the EXIN Examination Specification

    This VeriSM Foundation programme covers all seven areas of the EXIN VeriSM Foundation examination, from the VeriSM model and service culture to progressive practices and innovative technologies. By the end you can explain how an organisation defines its own service management approach and prepares for the digital age.

    The VeriSM Model and Management Mesh

    Understand the VeriSM model and its management mesh, integrating resources, environment, and emerging and management practices to define a service approach that fits your organisation's context.

    Service Culture and Consumer Focus

    Learn how a consumer-centric service culture, shared values and ethical conduct underpin every service management decision and shape a positive consumer experience.

    People and Organisational Structure

    Explore how teams, roles, servant leadership and cross-functional collaboration influence service delivery in modern, digitally enabled organisations.

    Integrating Progressive Practices

    See how ITIL, Agile, DevOps, Lean and SIAM fit within the VeriSM mesh so you can select and combine the right practices for each situation.

    Applying Innovative Technologies

    Understand how cloud, AI and automation, IoT and big data shape service management and influence the practices your organisation can adopt.

    Getting Started with VeriSM

    Learn the practical steps to assess maturity, define your initial management mesh, integrate existing frameworks and drive continuous improvement.

    Who Should TakeVeriSM Foundation Certification Training in Kenya?

    Service Managers

    IT Architects

    Service Desk Manager

    Project Managers

    Process Owners

    Process Managers

    IT Manager

    Business Analysts

    Quality Managers

    Who Can Take This Certification Training

    VeriSM Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service management learning and professional development journey.

    VeriSM™ Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    KES 142350

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    VeriSM™ Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Untitled

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom VeriSM Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official EXIN-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Untitled

    VeriSM™ Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen service management capabilities, standardize operational practices, and support workforce development through customized team learning initiatives. This format is ideal for VeriSM Foundation training for companies in Kenya seeking to build modern service management capabilities across teams.

    Official EXIN-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Untitled

    VeriSM™ Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Untitled

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides VeriSM Foundation coaching for professionals seeking individualized support and focused guidance on modern service management concepts and practices.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    VeriSM™ Foundation Live Virtual Training

    VeriSM™ Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    KES 142350

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning for VeriSM Foundation in KenyaTrusted Certification Training for Teams and Professionals

    Invensis Learning delivers accredited, EXIN-aligned VeriSM Foundation training for professionals and organisations across Kenya who want to master modern, digital service management. Our programmes combine experienced trainers, flexible live online and onsite formats, structured courseware and dedicated learner support. As an ISO 9001:2015 and ISO 27001:2022 certified training provider and VeriSM Foundation training company in Kenya, trusted by more than 50,000 professionals worldwide, we help you move from learning to a globally recognised credential with a clear, supported path.

    • Accredited, expert-led training aligned with the EXIN VeriSM Foundation Examination Specification
    • Experienced trainers with real IT service management and digital delivery expertise
    • Flexible formats: online (live virtual) and onsite instructor-led training for Kenya
    • ISO 9001:2015 quality and ISO 27001:2022 information security certified operations
    • Comprehensive courseware, practice questions and exam preparation support
    • Dedicated learner support before, during and after your training
    • Corporate and group training delivered across Nairobi and wider Kenya
    • Trusted by 50,000+ professionals and organisations across 100+ countries

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    VeriSM Foundation Training Locations in KenyaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    VeriSM Foundation Training Location in Kenya

    Villa Rosa Kempinski, Waiyaki Way, Highridge sublocation, Highridge location, Highridge division, Westlands, Nairobi, Zimmerman, Soko ya Mawe, Nairobi, 97104, Kenya

    VeriSM Foundation Training Location in Kenya

    Radisson Blu Hotel & Residence, Nairobi Arboretum, Aboretum Drive, Kilimani location, Kilimani ward, Kilimani division, Westlands, Nairobi, Zimmerman, Soko ya Mawe, Nairobi, 00400, Kenya

    corporate banner

    Corporate VeriSM Foundation Training in KenyaFor Your Teams

    Untitled

    • Upskill whole IT and business teams in modern service management
    • Customised curriculum aligned to your service context and goals
    • Flexible delivery: onsite, live virtual or blended for teams in Kenya
    • Experienced EXIN-aligned trainers with real ITSM expertise
    • Standardise service management practice across departments
    • Progress tracking, assessments and dedicated coordination
    • Scalable delivery for teams across Nairobi and East Africa

    Trusted by Leading Organisations

    SafaricomEquity BankKCB BankCo-Operative BankLiquid Intelligent TechnologiesCellulant

    What Our Learners Say

    Untitled

    A Model That Ties Everything Together

    "The VeriSM Foundation course finally connected the ITIL, Agile and DevOps practices we already use into one clear model. I now explain service decisions in terms of consumer value, and it helped me move up to a service management role."

    Brian Otieno

    IT Service Desk Analyst

    Untitled

    0/0

    Accessible for Non-IT Professionals

    "As someone from a business background, I was worried the content would be too technical. It was not. The trainer made the management mesh and service culture easy to grasp, and I passed the EXIN exam on my first sitting."

    Wanjiru Kamau

    Service Management Officer

    Untitled

    0/0

    Practical and Exam-Ready

    "Practical, well paced and grounded in real examples from telecoms and banking. The practice questions mirrored the exam closely, so I felt ready on the day. A strong first step into modern service management."

    David Mwangi

    IT Operations Analyst

    Untitled

    0/0

    A Shared Service Language for Our Team

    "We trained a mixed IT and operations team, and VeriSM gave them a shared language for service delivery. Coordination between our support and DevOps groups improved noticeably within a quarter."

    Faith Njeri

    L&D Manager, Telecommunications Sector

    Untitled

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    Tailored and Well Organised

    "Invensis Learning delivered a flexible onsite programme that fitted our transformation schedule. The trainer tailored examples to our banking context, and our service teams now think consumer-first. Excellent corporate experience."

    Samuel Kiprono

    Head of IT Service Management, Banking Sector

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    We also deliver VeriSM™ Foundation Certification Trainingacross multiple cities

    Invensis Learning delivers industry-leading VeriSM™ Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    VeriSM Foundation (VeriSM-F) is an EXIN entry-level credential that validates your understanding of VeriSM, a service management approach for the digital age. It covers the VeriSM model, the management mesh, VeriSM patterns and how organisations define their own flexible service management approach.

    General

    What is the VeriSM Foundation certification?

    VeriSM Foundation (VeriSM-F) is an EXIN entry-level credential that validates your understanding of VeriSM, a service management approach for the digital age. It covers the VeriSM model, the management mesh, VeriSM patterns and how organisations define their own flexible service management approach.

    Who should take VeriSM Foundation in Kenya?

    It suits IT and business professionals in Kenya who want to understand modern, digital service management, including service desk staff, analysts, IT managers, and business professionals in banking, telecoms and outsourcing. There are no prerequisites, so career changers and graduates can start here too.

    Is the VeriSM Foundation certification worth it?

    Yes. It gives you a globally recognised, framework-agnostic service management credential that Kenyan employers value as they modernise IT services. VeriSM holders stand out in a market rich in traditional support talent but short on modern service management skills. Talk to a learning advisor to plan your path.

    Do I need any prerequisites for VeriSM Foundation?

    No. EXIN VeriSM Foundation has no formal prerequisites. It is the entry point to the EXIN VeriSM scheme and is open to everyone, regardless of education, experience or prior service management knowledge.

    Is VeriSM Foundation recognised internationally?

    Yes. EXIN is an internationally recognised examination body operating in more than 165 countries, and VeriSM Foundation is valued by employers worldwide, especially in organisations undergoing digital transformation or using multiple service management frameworks.

    How long is the VeriSM Foundation certification valid?

    VeriSM Foundation certification is for lifetime. The credential does not expire, and no renewal, re-examination or continuing education is required.

    Pricing

    How much does VeriSM Foundation training cost in Kenya?

    Training in Kenya is priced by format and whether it includes the EXIN exam voucher, so pricing is available on request. Contact us for a quote covering live online or onsite delivery, courseware and exam preparation support.

    What is included in the course fee?

    The training fee typically includes EXIN-aligned courseware, practice questions, exam preparation support, learner support and a course completion certificate. Confirm whether the EXIN exam voucher is bundled when you request your quote.

    Is the EXIN exam fee included in the training price?

    It depends on the package. The EXIN exam voucher is often bundled with accredited training, but pricing varies by region and channel. We will confirm exactly what is included when you request a quote.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for teams in banking, telecoms, outsourcing and the public sector. Ask about corporate and group pricing for a tailored quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the VeriSM Foundation exam?

    The EXIN VeriSM Foundation exam is closed book with single-answer multiple-choice questions. It is based on the EXIN VeriSM Foundation Examination Specification and tests knowledge and comprehension of the VeriSM approach.

    How many questions are on the exam and what is the pass mark?

    The exam has 40 questions to be completed in 60 minutes. The passing score is 65%, meaning you need at least 26 out of 40 questions correct.

    How is the VeriSM Foundation exam delivered?

    You can sit the exam online through EXIN's online proctored system or at an EXIN accredited testing location. It is usually arranged through an accredited training provider as part of a training and exam package.

    What if I do not pass the exam the first time?

    You can re-sit the EXIN VeriSM Foundation exam. Our training includes practice questions and exam preparation support to help you pass, and we can guide you on EXIN's re-sit process. Verify current re-sit fees with EXIN.

    What topics does the VeriSM Foundation exam cover?

    The exam covers seven topic areas: The Service Organization, Service Culture, People and Organizational Structure, The VeriSM Model, Progressive Practices, Innovative Technologies and Getting Started, per the EXIN Examination Specification.

    Course Content

    What will I learn in VeriSM Foundation?

    You will learn the VeriSM model and management mesh, service culture, people and organisational structure, how to integrate ITIL, Agile, DevOps and Lean, the role of innovative technologies, and how to get started with VeriSM in your organisation.

    Which standard is the course based on?

    The course is aligned to the current EXIN VeriSM Foundation Examination Specification and the VeriSM framework developed by the IFDC. This ensures the content reflects the modern, framework-agnostic approach the exam assesses.

    Can a beginner take this course?

    Yes. VeriSM Foundation is designed for beginners and needs no prior service management knowledge. The training builds concepts step by step, so both IT and business professionals can follow it comfortably.

    What learning materials are provided?

    You receive EXIN-aligned courseware, practice questions and exam preparation resources, along with trainer-led sessions, examples and knowledge checks to reinforce the seven VeriSM Foundation topic areas.

    How long is the VeriSM Foundation training?

    The training runs for 16 hours, usually delivered over two days, and can also be scheduled as four half-days. This prepares you for the 40-question EXIN exam and builds practical VeriSM knowledge.

    Enrollment

    How do I enrol in VeriSM Foundation training?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing.

    What training formats are available?

    We offer online (live virtual) instructor-led training, onsite classroom training, and customised corporate group training, so professionals and teams across Kenya can choose the format that fits their schedule.

    How soon can I start VeriSM Foundation training?

    New batches run regularly, including weekday and weekend options for live online and onsite delivery. See upcoming schedules or speak with an advisor to find the next available cohort in Kenya.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans let you attend the training twice. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.