Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the EXIN SIAM Foundation Certification?UntitledYour Entry into Service Integration

    The EXIN SIAM Foundation (SIAM-F) certification validates your knowledge of Service Integration and Management, the discipline of governing multiple IT service providers so they deliver as one seamless service. SIAM Foundation certification training in Kenya gives IT service management professionals the vocabulary, structures and governance principles that modern multi-supplier environments demand. Awarded by EXIN, the internationally recognised examination institute operating in over 165 countries, the credential is built on the EXIN SIAM Foundation Examination Specification and the SIAM Body of Knowledge (SIAM BoK) published by Scopism. It covers the SIAM ecosystem, the three-layer model, roles, processes and the challenges of coordinating suppliers end to end. As Kenyan banks, telecoms and data-centre operators run ever more complex vendor ecosystems, professionals who can integrate and govern those suppliers stand out. Start your SIAM journey with Invensis Learning and earn a lifetime, globally recognised credential.

    Invensis Learning is an EXIN Accredited Training Provider in Kenya, approved to deliver official SIAM Foundation training using EXIN-aligned courseware and the EXIN SIAM Foundation Certification Examination Content Outline(ECO).

    What Is the EXIN SIAM Foundation Certification?Your Entry into Service Integration

    The EXIN SIAM Foundation (SIAM-F) certification validates your knowledge of Service Integration and Management, the discipline of governing multiple IT service providers so they deliver as one seamless service. SIAM Foundation certification training in Kenya gives IT service management professionals the vocabulary, structures and governance principles that modern multi-supplier environments demand.

    Awarded by EXIN, the internationally recognised examination institute operating in over 165 countries, the credential is built on the EXIN SIAM Foundation Examination Specification and the SIAM Body of Knowledge (SIAM BoK) published by Scopism. It covers the SIAM ecosystem, the three-layer model, roles, processes and the challenges of coordinating suppliers end to end.

    As Kenyan banks, telecoms and data-centre operators run ever more complex vendor ecosystems, professionals who can integrate and govern those suppliers stand out. Start your SIAM journey with Invensis Learning and earn a lifetime, globally recognised credential.

    Certification Badge

    Invensis Learning is an EXIN Accredited Training Provider in Kenya, approved to deliver official SIAM Foundation training using EXIN-aligned courseware and the EXIN SIAM Foundation Certification Examination Content Outline(ECO).

    Key Highlightsof the SIAM Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured SIAM Foundation Certification training in Kenya designed to help learners understand core concepts, frameworks, tools, and practices
    • Course content aligned with the latest syllabus, certification requirements, or industry learning objectives where applicable
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized SIAM Foundation course online materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered through Instructor-led SIAM Foundation training in Kenya by experienced trainers with relevant service integration and management expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Kenya

    • Flexible learning options available for professionals seeking SIAM Foundation training online
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to SIAM Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance on certification preparation as part of the SIAM Foundation certification program in Kenya
    • Earn a SIAM Foundation certificate after successfully meeting the course requirement

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Kenya
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability building through a Corporate SIAM Foundation training program designed for team-based learning initiatives

    SIAM Foundation Certification Eligibility in KenyaDo You Qualify for the SIAM Foundation Exam?

    SIAM Foundation has no formal prerequisites. It is open to anyone interested in service integration and multi-supplier service delivery:

    • Open to all professionals - no prior SIAM experience required.

    • Suitable for IT and service-management practitioners, service integrators, transformation leads, vendor managers, and consultants.

    • Familiarity with basic IT service-management concepts (e.g. ITIL) is helpful but not required.

    • Recommended for anyone working in or moving into a multi-supplier service environment.

    Why Earn Your SIAM Foundation Certification?Skills That Set You Apart in Multi-Supplier IT

    For Individuals

    For Individuals

    SIAM Foundation training helps IT service management professionals understand how to coordinate multiple service providers and deliver seamless, end-to-end services. The credential suits service desk managers, incident and problem managers, supplier managers and ITIL holders working in or with multi-supplier environments. Whether you are formalising your role in a growing vendor ecosystem or moving into service integration, this certification builds capabilities that Kenyan employers increasingly value.

    If you want a globally recognised, lifetime credential that proves you can govern multi-supplier IT, SIAM Foundation is a clear next step. You gain the concepts, roles and governance knowledge that employers across banking, telecoms and managed services look for.

    • Validates your understanding of Service Integration and Management for multi-supplier IT
    • Positions you for service delivery, supplier and service-integration roles across Kenya
    • Builds a shared SIAM vocabulary that complements your ITIL and ITSM knowledge
    • Strengthens governance, collaboration and end-to-end service accountability skills
    • Earns a globally recognised EXIN credential that is valid for lifetime with no renewal
    • Opens a clear path towards the advanced EXIN SIAM Professional certification
    • Boosts your credibility with employers running complex vendor ecosystems
    For Organizations

    For Organizations

    SIAM Foundation group training helps organisations build a shared approach to governing multiple service providers. Teams learn the SIAM ecosystem, roles and processes needed to coordinate suppliers and deliver seamless services. For Kenyan enterprises managing several IT vendors, this training creates a common governance language across service and supplier teams.

    If your organisation struggles to hold multiple suppliers accountable for end-to-end service, SIAM Foundation training gives your teams the structures and practices to integrate them effectively and lift service outcomes.

    • Builds consistent service integration governance across IT and supplier teams
    • Improves end-to-end service quality in multi-vendor environments
    • Standardises SIAM vocabulary and practices across the organisation
    • Strengthens supplier accountability and performance management
    • Supports smoother tooling and process integration across providers
    • Enables customised group training aligned to your sourcing model
    • Reduces service failures caused by unclear cross-supplier accountability

    SIAM Foundation Exam Format in KenyaWhat to expect on exam day

    The SIAM Foundation exam validates your understanding of the Service Integration and Management (SIAM) methodology for managing multi-supplier service ecosystems. The exam focuses on the SIAM ecosystem and roles, the four SIAM structures (External, Internal, Hybrid, Lead Supplier), the SIAM roadmap, governance models, processes and practices, and challenges in multi-vendor environments. Through a combination of multiple-choice questions, candidates are tested on their ability to apply SIAM principles in real-world multi-supplier service environments.

    Exam ComponentDetails
    Exam NameSIAM Foundation
    Conducted ByEXIN
    Duration60 minutes
    Questions40 multiple-choice questions
    Passing Score65% (26 of 40)
    FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisOfficial SIAM Foundation syllabus
    Testing FormatEXIN online proctored or test center

    SIAM Foundation Certification Cost in Kenya

    The total cost of earning the SIAM Foundation credential typically includes the fee for SIAM Foundation training and exam preparation, along with the certification examination cost.

    Training Cost Includes:

    • Accredited EXIN-aligned SIAM Foundation training and digital courseware
    • Practice questions and full-length SIAM Foundation mock exams
    • Exam-focused guidance designed to improve first-attempt readiness on the SIAM Foundation paper
    • The SIAM Foundation training cost in Kenya is KES 142350

    Exam Cost:

    • EXIN SIAM Foundation exam fee paid to EXIN
    • Online proctored or test centre delivery via the EXIN candidate portal
    • Lifetime-valid EXIN SIAM Foundation credential - no renewal required
    • Most Invensis Learning packages bundle the EXIN exam voucher

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your SIAM Career Outlook in KenyaWhy Consider This Certification?

    SIAM Foundation is becoming a valued marker of service integration capability across Kenya's IT-intensive sectors, from Safaricom and the major banks to managed service providers and data-centre operators that run large multi-supplier ecosystems. As enterprises localise cloud, expand data centres and juggle more vendors, professionals who can govern suppliers end to end are increasingly sought after. Here is what the Kenyan market is telling us right now.

    KSh 2.3M

    Service Delivery Manager avg salary, Kenya

    per year, World Salaries 2026

    KSh 2.96M

    IT Manager avg salary, Kenya

    per year, World Salaries 2026

    USD 11.8B

    Kenya ICT market size

    2026, Mordor Intelligence

    USD 805M

    Data-centre market by 2031

    20% CAGR, Mordor Intelligence

    SECTORS HIRING

    • —Telecommunications and Mobile Money
    • —Banking, Financial Services and Insurance
    • —IT Managed Services and Outsourcing
    • —Data Centre and Cloud Services
    • —Government and Public Sector
    • —Consulting and Professional Services

    GROWTH TRENDS

    • —Kenya ICT market worth around USD 11.8 billion in 2026 and growing
    • —Data-centre market set to triple to USD 805 million by 2031
    • —Safaricom investing USD 500 million to become a tech leader by 2030
    • —Microsoft, Oracle and Google localising cloud regions in Kenya
    • —Banks and telcos running increasingly complex multi-vendor IT
    • —Rising demand for service integration and supplier governance skills

    Sources: PayScale, Glassdoor, World Salaries (Kenya) 2026; Mordor Intelligence (Kenya ICT and data-centre market) 2026; Tech In Africa (Safaricom) 2026.

    Market Forces Driving SIAM Demand in Kenya

    Multi-Vendor Complexity

    Kenyan banks and telcos now run many IT suppliers at once, yet often lack a single integration layer to hold them accountable for end-to-end service. This is the exact gap SIAM is built to close.

    SIAM builds supplier governance skills

    Cloud Localisation Pressure

    As Microsoft, Oracle and Google stand up local cloud regions, IT teams must coordinate global providers alongside local suppliers, demanding SIAM-grade governance and end-to-end integration.

    SIAM builds integration and coordination skills

    Data-Centre Expansion

    Kenya's data-centre market is set to reach USD 805 million by 2031, adding operators and suppliers that must be integrated into coherent, well-governed service ecosystems.

    SIAM builds ecosystem governance skills

    Fragmented Service Accountability

    When incidents span several providers, unclear ownership causes delays and finger-pointing. SIAM defines the roles and processes that keep end-to-end service on track.

    SIAM builds end-to-end process skills

    Scarce Service-Integration Talent

    Kenya has a deep pool of ITIL and IT support professionals but few with formal SIAM knowledge, making certified holders rare and sought-after by employers.

    SIAM makes certified professionals stand out

    Outsourcing and BPO Growth

    Nairobi's rise as an East African outsourcing hub means more managed-service contracts and a growing need for professionals who can govern suppliers and integrate services.

    SIAM builds provider management skills

    Sources: Mordor Intelligence (Kenya ICT and data-centre market) 2026; trade.gov Kenya Digital Economy; Tech In Africa (Safaricom) 2026.

    SIAM Foundation is more than a certificate. It is a career edge for IT professionals who can integrate and govern multiple suppliers. Join learners building the skills Kenyan employers need. Start today.

    Your Kenya Career Transformation

    Where You Stand Today

    Your Route into SIAM-Led Service Governance

    Kenya's IT market is expanding with cloud localisation, data-centre growth and ever more suppliers, and employers increasingly separate professionals who can integrate and govern those suppliers from those who cannot. Here is which side of that line you want to be on.

    Today

    Capped in service desk or single-tower support roles

    After SIAM

    Eligible for service delivery, supplier and service-integration roles

    Today

    Pay tied to support-level bands in the Kenyan market

    After SIAM

    Service Delivery Manager roles in Kenya average around KSh 2.3M a year

    Today

    Strong in delivery, but lacking multi-supplier governance

    After SIAM

    Fluent in coordinating providers and governing end-to-end service

    You earn your SIAM Foundation

    Before

    Service knowledge limited to single-supplier ITIL processes

    Now you have

    A framework for governing multiple suppliers as one end-to-end service

    Before

    No formal credential for multi-supplier IT environments

    Now you have

    A globally recognised EXIN SIAM Foundation certification

    Before

    Confusion over ownership when incidents cross providers

    Now you have

    Clear SIAM roles, processes and governance to close accountability gaps

    Before

    Recognition tied to one employer or a single tool

    Now you have

    A lifetime credential that travels across sectors and regions

    "The gap between running one supplier and integrating many is increasingly a recognised credential, and the organisations that matter already know it."

    Join the professionals who trained with Invensis Learning and made the shift.

    Sources: PayScale, Glassdoor, World Salaries (Kenya) 2026.

    How to Get SIAM Foundation Certified in KenyaStep-by-Step Certification Process

    The SIAM Foundation certification path in Kenya is a streamlined single-exam route designed for professionals seeking to understand Service Integration and Management (SIAM) principles, governance models, roles, and multi-supplier environments. Complete the training, pass the certification exam, and earn a globally recognized credential that remains valid for life.

    Step 1: Enroll in a SIAM Foundation Training Program

    Choose your preferred learning format, such as a SIAM Foundation certification course, live virtual training, self-paced learning, classroom sessions, or corporate group training. Enrollment provides access to learning materials, instructor support, and exam preparation resources.

    Step 2: Create Your EXIN Account

    Create or sign in to your EXIN account at exin.com. Your account stores your exam voucher, schedule, results, and digital badge.

    Step 3: Complete the Training and Practice Mocks

    Attend the full 2-day training and complete chapter quizzes, scenario exercises, and at least one full-length mock exam.

    Step 4: Schedule the SIAM Foundation Exam

    Book your exam through your EXIN account: 40 multiple-choice questions, 60 minutes, 65% pass mark, closed book. Online proctored or test centre.

    Step 5: Schedule Your SIAM Foundation Exam

    Once training is completed, schedule your examination through the certification platform. The SIAM Foundation training and exam process typically includes exam scheduling support and preparation guidance. The examination consists of 40 multiple-choice questions completed within 60 minutes and requires a minimum passing score of 65%.

    Step 6: Activate Your Credential

    EXIN issues your SIAM Foundation digital badge and certificate. Lifetime valid , no renewal required.

    Step 1

    Enroll in a SIAM Foundation Training Program

    Choose your preferred learning format, such as a SIAM Foundation certification course, live virtual training, self-paced learning, classroom sessions, or corporate group training. Enrollment provides access to learning materials, instructor support, and exam preparation resources.

    Step 2

    Create Your EXIN Account

    Create or sign in to your EXIN account at exin.com. Your account stores your exam voucher, schedule, results, and digital badge.

    Step 3

    Complete the Training and Practice Mocks

    Attend the full 2-day training and complete chapter quizzes, scenario exercises, and at least one full-length mock exam.

    Step 4

    Schedule the SIAM Foundation Exam

    Book your exam through your EXIN account: 40 multiple-choice questions, 60 minutes, 65% pass mark, closed book. Online proctored or test centre.

    Step 5

    Schedule Your SIAM Foundation Exam

    Once training is completed, schedule your examination through the certification platform. The SIAM Foundation training and exam process typically includes exam scheduling support and preparation guidance. The examination consists of 40 multiple-choice questions completed within 60 minutes and requires a minimum passing score of 65%.

    Step 6

    Activate Your Credential

    EXIN issues your SIAM Foundation digital badge and certificate. Lifetime valid , no renewal required.

    Module 1: SIAM Introduction and History

    • Why SIAM emerged: multi-supplier service environments
    • Definition and scope of SIAM
    • Benefits, drivers, and use cases
    • Relationship to other frameworks (ITIL, COBIT, Lean, Agile)

    Module 2: The SIAM Ecosystem

    • The four SIAM structures: internal, lead supplier, hybrid, externally sourced
    • Customer, Service Integrator, and Service Provider roles
    • Layered model and the SIAM operating model
    • Boundaries, governance, and accountability

    Module 3: SIAM Implementation Roadmap

    • The four-stage SIAM roadmap: Discovery & Strategy, Plan & Build, Implement, Run & Improve
    • Common implementation patterns and approaches
    • Transitioning from legacy operating models to SIAM
    • Critical success factors and lessons learned

    Module 4: SIAM Roles and Responsibilities

    • Customer organisation accountabilities
    • Service Integrator function and roles
    • Service Provider responsibilities
    • RACI in a SIAM context

    Module 5: SIAM Practices

    • People practices: structures, capabilities, governance
    • Process practices: integrated end-to-end processes
    • Measurement practices: performance, quality, value
    • Technology practices: integrated tooling and data

    Module 6: Processes Supporting SIAM and Foundation Exam Prep

    • Strategic, tactical, and operational SIAM processes
    • Common challenges and risks in SIAM adoption
    • SIAM Foundation exam structure and sample questions
    • Final-week revision plan

    Course Curriculumof the SIAM Foundation Certification Training

    The SIAM Foundation curriculum follows the official SIAM Foundation BoK (Scopism) and covers all tested domains across the syllabus.

    • Why SIAM emerged: multi-supplier service environments
    • Definition and scope of SIAM
    • Benefits, drivers, and use cases
    • Relationship to other frameworks (ITIL, COBIT, Lean, Agile)

    Comparison questions between SIAM and frameworks like ITIL or COBIT are a recurring feature across the exam.

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    Skills You Will Build in This SIAM CoursePractical SIAM Capability, Topic by Topic

    This SIAM Foundation programme builds practical understanding of how to integrate and govern multiple service providers. By the end, you can describe the SIAM ecosystem, roles, processes and practices, and prepare confidently for the 40-question EXIN exam.

    Understand the SIAM Ecosystem

    Explain what Service Integration and Management is, why it exists, and how the customer organisation, service integrator and service provider layers work together to deliver end-to-end services in multi-supplier environments.

    Plan a SIAM Implementation

    Walk through the SIAM roadmap of Discovery and Strategy, Plan and Build, Implement, and Run and Improve, and weigh the internal, external, hybrid and lead-supplier service integrator sourcing options.

    Map SIAM Roles and Governance

    Identify the key roles across the three layers, from the SIAM Manager and Service Owner to supplier relationship managers and governance boards, and understand who is accountable for what.

    Integrate Processes Across Suppliers

    Coordinate incident, problem, change and service level management across multiple providers so that end-to-end services stay coherent, measurable and accountable.

    Apply SIAM Practices and Tooling

    Use collaboration, performance, supplier and data-integration practices to manage tooling, reporting and behaviour across organisational boundaries in a SIAM ecosystem.

    Manage SIAM Risks and Frameworks

    Recognise the cultural, governance and commercial challenges of SIAM, and see how it aligns with ITIL, COBIT, ISO/IEC 20000, Agile and DevOps.

    Who Should TakeSIAM Certification Training in Kenya?

    Service Integration Lead

    Service Manager

    Vendor Manager

    IT Service Manager

    Transformation Lead

    Process Owner / Process Manager

    Service Architect

    Programme Manager (Multi-supplier)

    Who Can Take This Certification Training

    SIAM Foundation Training Optionsfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service integration and management learning journey.

    SIAM Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    KES 142350

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual SIAM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    SIAM Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Untitled

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom SIAM Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official EXIN-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Untitled

    SIAM Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen service integration capabilities, improve multi-provider governance, and standardize service management practices across teams. This format is ideal for SIAM Foundation training for companies in Kenya seeking to build scalable service integration capabilities.

    Official EXIN-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Untitled

    SIAM Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Untitled

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides SIAM Foundation coaching for professionals seeking individualized support and focused guidance on service integration models, governance frameworks, and implementation practices.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    SIAM Foundation Live Virtual Training

    SIAM Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    KES 142350

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual SIAM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning for SIAM Training in KenyaExpert-Led and Trusted

    Invensis Learning delivers structured SIAM Foundation training for professionals and organisations across Kenya who want to master service integration in multi-supplier environments. As an EXIN authorised training partner, we combine accredited trainers, EXIN-aligned courseware, flexible delivery formats and learner-focused support. Whether you enrol as an individual or plan group training for your team, Invensis Learning, a trusted SIAM Foundation training company in Kenya, provides a professional learning experience built around practical understanding, real-world application and exam success.

    • EXIN authorised training partner delivering globally recognised certifications
    • Experienced, accredited trainers with real ITSM and service integration expertise
    • Flexible live online, classroom and corporate training formats
    • Courseware aligned to the EXIN SIAM Foundation Examination Specification
    • Practice questions and mock tests to build exam readiness
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Trusted by professionals and organisations across many industries

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    SIAM Foundation Training Locations in KenyaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    SIAM Foundation Training Location in Kenya

    Villa Rosa Kempinski, Waiyaki Way, Highridge sublocation, Highridge location, Highridge division, Westlands, Nairobi, Zimmerman, Soko ya Mawe, Nairobi, 97104, Kenya

    SIAM Foundation Training Location in Kenya

    Radisson Blu Hotel & Residence, Nairobi Arboretum, Aboretum Drive, Kilimani location, Kilimani ward, Kilimani division, Westlands, Nairobi, Zimmerman, Soko ya Mawe, Nairobi, 00400, Kenya

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    Corporate SIAM Foundation Training in KenyaFor Your Teams

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    • Suitable for small, medium and large IT and supplier teams
    • Customised schedules aligned to your team's availability
    • Flexible onsite, live virtual or hybrid delivery across Kenya
    • Accredited trainers with real service integration expertise
    • Role-based examples drawn from multi-supplier environments
    • Dedicated coordination and support for group programmes
    • Scalable delivery for teams in Nairobi and beyond

    Trusted by Leading Organisations

    SafaricomEquity BankKCB BankAbsa Bank KenyaLiquid Intelligent TechnologiesTelkom Kenya

    What Our Learners Say

    Untitled

    Cleared the Exam and Applied It at Work

    "The SIAM Foundation course finally made sense of the multi-supplier chaos I deal with daily. I now understand the service integrator layer and can explain accountability across our vendors. The mock questions made the EXIN exam feel familiar."

    Brian Otieno

    IT Service Desk Lead

    Untitled

    0/0

    Directly Relevant to My Role

    "As an incident manager coordinating three providers, the sections on cross-provider incident and problem management were exactly what I needed. The trainer used real examples I could relate to, and the pace suited working professionals."

    Grace Wanjiru

    Incident Manager

    Untitled

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    Practical and Well Structured

    "Good balance of theory and practice. The SIAM roles and governance content helped me structure how we hold suppliers to account. The live online format worked well around my schedule in Nairobi."

    Samuel Kiprop

    Supplier Manager

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    0/0

    A Shared Governance Language for Our Team

    "We enrolled our IT service team so everyone shared one governance language for our vendor ecosystem. Invensis tailored the sessions to our sourcing model, and the team now runs supplier reviews far more consistently."

    Mary Achieng

    L&D Lead, Banking Sector

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    0/0

    Measurable Improvement in Service Coordination

    "Corporate training was smooth from scheduling to delivery. Our operations staff came away able to coordinate providers end to end, which cut the finger-pointing during major incidents. Strong trainers and responsive coordination."

    James Mwangi

    Head of IT Operations, Telecommunications

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    Frequently Asked QuestionsHere's everything you may ask...

    EXIN SIAM Foundation is the entry-level certification in the EXIN SIAM scheme. It validates your understanding of Service Integration and Management: the concepts, principles, roles, processes and challenges of coordinating multiple service providers in multi-supplier IT environments.

    General

    What is the EXIN SIAM Foundation certification?

    EXIN SIAM Foundation is the entry-level certification in the EXIN SIAM scheme. It validates your understanding of Service Integration and Management: the concepts, principles, roles, processes and challenges of coordinating multiple service providers in multi-supplier IT environments.

    Is the SIAM Foundation certification worth it in Kenya?

    Yes. As Kenyan banks, telecoms and data-centre operators run increasingly complex vendor ecosystems, professionals who can integrate and govern suppliers are in demand. SIAM Foundation gives you a globally recognised EXIN credential and skills that map to service delivery and supplier roles. Talk to a learning advisor to plan your path.

    Who should take the SIAM Foundation course?

    It suits IT service management professionals in multi-supplier environments: service desk, incident and problem managers, service owners, supplier and sourcing managers, and ITIL holders. It also helps staff at managed service providers who work within customer SIAM ecosystems.

    Do I need any prerequisites for SIAM Foundation?

    None. EXIN SIAM Foundation has no formal prerequisites and is open to all. Familiarity with basic ITSM concepts, such as from ITIL Foundation, is helpful but not required.

    How long is the SIAM Foundation certification valid?

    SIAM Foundation certification is valid for lifetime. It does not expire and needs no renewal, continuing education or re-examination.

    Is EXIN SIAM Foundation recognised internationally?

    Yes. EXIN is an internationally recognised examination institute operating in over 165 countries, and its SIAM certifications are valued by employers managing complex multi-supplier IT environments worldwide, including in Kenya.

    Pricing

    How much does SIAM Foundation training cost in Kenya?

    SIAM Foundation training fees in Kenya vary by format and provider and are available on request. The training is usually offered as a package that includes the EXIN exam voucher. Request a quote for current pricing in your preferred format.

    What is included in the SIAM Foundation course fee?

    The fee typically includes EXIN-aligned courseware, practice questions, mock tests, learner support and, in most packages, the EXIN SIAM Foundation exam voucher. Contact us to confirm what your chosen package includes.

    Is the exam fee included in the training price?

    In most accredited packages the EXIN exam voucher is bundled with the training. EXIN exam pricing varies by region and channel, so confirm the exact inclusion with your learning advisor.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT and supplier teams. Ask about corporate pricing for a tailored quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the SIAM Foundation exam?

    The EXIN SIAM Foundation exam is a closed-book, multiple-choice examination based on the EXIN SIAM Foundation Examination Specification and the SIAM Body of Knowledge published by Scopism.

    How many questions are on the SIAM Foundation exam?

    The exam has 40 multiple-choice questions with a time limit of 60 minutes (1 hour).

    What is the passing score for the SIAM Foundation exam?

    You need 65% to pass, which is 26 out of 40 questions answered correctly.

    Where can I take the SIAM Foundation exam?

    You can sit the exam online through EXIN's online proctoring system or at an accredited testing location. It is usually arranged through your training provider as part of the package.

    What if I do not pass the exam the first time?

    You can resit the EXIN SIAM Foundation exam. Resit policies and fees vary by channel, and our trainers provide practice questions and guidance to support a first-time pass. Ask your advisor about resit options.

    What standard is the SIAM Foundation exam based on?

    The exam is based on the EXIN SIAM Foundation Examination Specification, aligned to the SIAM Body of Knowledge (SIAM BoK) published by Scopism.

    Course Content

    What topics does the SIAM Foundation training cover?

    The training covers seven topic areas: Introduction to SIAM, the SIAM Implementation Roadmap, SIAM Roles and Responsibilities, SIAM Practices, Processes to Support SIAM, SIAM Challenges and Risks, and SIAM and Other Practices.

    Can a beginner take the SIAM Foundation course?

    Yes. SIAM Foundation is an entry-level credential with no prerequisites. Basic ITSM familiarity helps, but the training builds the concepts from the ground up, so beginners and ITIL holders alike can follow it.

    How long is the SIAM Foundation training?

    The course is typically delivered over two days, around 16 hours of instruction, as full-day or extended half-day sessions depending on the schedule.

    What learning resources are provided?

    You receive EXIN-aligned courseware, practice questions, mock tests and reference material based on the SIAM Body of Knowledge, plus trainer support throughout the programme.

    How does SIAM Foundation relate to ITIL?

    SIAM and ITIL are complementary. ITIL provides the service management process framework, while SIAM adds the multi-supplier integration and governance layer. ITIL knowledge is helpful but not a formal requirement.

    Enrollment

    How do I enrol in the SIAM Foundation course in Kenya?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to an advisor to pick the right batch.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom sessions and customised corporate group training, so you can choose the format that fits your schedule.

    When can I start the SIAM Foundation training?

    New batches run regularly in live online and classroom formats. See upcoming schedules or speak with a learning advisor to find the next available cohort in Kenya.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy. Reach out to our team for the details that apply to your enrolment.