Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?UntitledYour Entry into Digital Service Management

    ITIL 5 Foundation certification training in Yokohama gives IT and business professionals the current, digital-era grounding in modern service management. The ITIL Version 5 Foundation (ITIL 5-F) qualification is the entry point to the ITIL 5 scheme, created by AXELOS and examined by PeopleCert, and it introduces the ITIL Value System, the product and service lifecycle and the practice of co-creating value in digital environments. ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It moves beyond traditional IT service management to digital product and service management, adds Value Stream Mapping and Management as a dedicated topic, and updates the ITIL Value System for the digital era. There are no prerequisites, so the credential is open to service desk staff, IT operations and DevOps professionals, digital product managers and business colleagues alike. For professionals in Yokohama's data centre, manufacturing and IT services economy, ITIL 5-F is a recognised, globally portable credential. Learn the framework, prepare for the exam and start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Yokohama, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    ITIL 5 Foundation certification training in Yokohama gives IT and business professionals the current, digital-era grounding in modern service management. The ITIL Version 5 Foundation (ITIL 5-F) qualification is the entry point to the ITIL 5 scheme, created by AXELOS and examined by PeopleCert, and it introduces the ITIL Value System, the product and service lifecycle and the practice of co-creating value in digital environments.

    ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It moves beyond traditional IT service management to digital product and service management, adds Value Stream Mapping and Management as a dedicated topic, and updates the ITIL Value System for the digital era. There are no prerequisites, so the credential is open to service desk staff, IT operations and DevOps professionals, digital product managers and business colleagues alike.

    For professionals in Yokohama's data centre, manufacturing and IT services economy, ITIL 5-F is a recognised, globally portable credential. Learn the framework, prepare for the exam and start your ITIL 5 journey with Invensis Learning.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Yokohama, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 5 Foundation certification training in Yokohama designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Yokohama
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Yokohama

    • Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 5 Foundation exam prep training in Yokohama
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Yokohama
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL V5 Foundation Certification Eligibility in YokohamaDo You Qualify for the ITIL V5 Foundation Exam?

    ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites - open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    Why ITIL 5 Foundation Is Worth ItFor Your Service Management Career

    For Individuals

    For Individuals

    ITIL 5 Foundation training helps professionals master modern service management and prepare for the Version 5.0 exam. It suits IT service and support staff, DevOps and Agile practitioners, digital product managers and business professionals who work with digital service teams. Whether you are new to ITIL, updating from ITIL 4, or moving into a service management role in Yokohama's data centre, manufacturing or IT services sector, this training builds capability aligned with how modern organisations create and deliver value.

    If you want a recognised, current-edition credential that travels across employers and borders, ITIL 5-F is a clear first step. You gain the ITIL Value System knowledge, exam preparation and a structured, supported route from learning to certification.

    • Earn the current, digital-era ITIL credential recognised by employers worldwide
    • Enter the ITIL 5 scheme with no formal prerequisites or prior ITIL knowledge
    • Build fluency in the ITIL Value System and the product and service lifecycle
    • Stand out for service desk, ITSM and IT operations roles across Yokohama
    • Learn value co-creation, the seven guiding principles and continual improvement
    • Prepare thoroughly for the 40-question, 60-minute ITIL 5 Foundation exam
    • Hold a globally portable credential valid for three years
    • Apply value stream mapping to real digital service delivery
    For Organizations

    For Organizations

    ITIL 5 Foundation group training helps organisations build consistent, modern service management capability by equipping teams with the ITIL Value System and value stream thinking. It can be delivered for service desks, IT operations, product teams or wider business groups. For organisations connecting delivery to strategy and improving digital service reliability, this training provides a scalable, flexible solution tailored to your context.

    If your teams still run on older or inconsistent service practices, ITIL 5-F group training creates a common language for value co-creation, governance and continual improvement across the organisation.

    • Standardise a shared service management language across IT teams
    • Align digital products and services to measurable business value
    • Raise maturity in incident, problem and change enablement
    • Upskill teams on the ITIL Value System, value streams and continual improvement
    • Support DX and cloud programmes with modern ITSM practice
    • Deliver flexible onsite or live virtual training for teams in Yokohama
    • Build in-house ITIL 5 capability that scales across business units
    • Improve service reliability and reduce waste in delivery

    ITIL V5 Foundation Exam Format in YokohamaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL V5 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL V5 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL V5 Foundation Certification Cost in Yokohama

    The total cost of getting ITIL V5 Foundation certified in Yokohama includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 5 Foundation certification training in Yokohama delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL Version 5 Foundation training cost in Yokohama is JPY 220000

    Exam Cost:

    • PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in YokohamaIs ITIL 5 in Demand in Japan?

    ITIL 5 Foundation has become a practical marker of modern service management capability across Yokohama, Japan's second-largest city and a fast-growing data centre and technology hub in the Greater Tokyo Area. Employers in data centres, manufacturing, electronics, IT services and finance increasingly want professionals who can run reliable digital services and connect them to business value. Demand spans service desk analysts through to IT service managers and service delivery leaders, and here is what the local market is telling us right now.

    ¥7.5M

    IT Manager average salary, Japan

    per year, PayScale 2026

    ¥7.7M

    Help Desk / Service Desk Analyst, Tokyo area

    average, SalaryExpert 2026

    89,000+

    IT sector workforce, Yokohama

    businessyokohama.com

    ¥8.4M

    Technical Support Engineer, Tokyo area

    average, Glassdoor 2026

    SECTORS HIRING

    • —Data Centres and Cloud Infrastructure
    • —Manufacturing and Automotive
    • —Electronics and Semiconductors
    • —IT Services and Consulting
    • —Telecommunications
    • —Finance and Digital Commerce

    GROWTH TRENDS

    • —Yokohama growing as a Greater Tokyo data centre hub
    • —Government-led digital transformation (DX) across industry
    • —Persistent shortage of skilled IT professionals in Japan
    • —Cloud migration and managed-services demand rising
    • —Tech Hub Yokohama backing high-tech startups since 2024
    • —Manufacturing digitalisation and Industry 4.0 programmes

    Sources: PayScale, Glassdoor, SalaryExpert, Robert Half (Japan) 2026; businessyokohama.com; datacenters.com.

    Market Forces Driving ITIL 5 Demand in Yokohama

    Rapid Digital Transformation

    Japanese enterprises are accelerating DX, yet many struggle to run new digital products and services reliably. ITIL 5 gives teams the current framework to close that gap.

    ITIL 5 builds modern service management skills

    Data Centre and Cloud Growth

    Yokohama is a major Greater Tokyo data centre hub, and cloud and managed-services growth demands disciplined service operation. ITIL 5 practices keep availability and value on track.

    ITIL 5 builds service operation and value skills

    IT Talent and Skills Shortage

    Japan faces a well-documented shortage of skilled IT professionals. A current ITIL 5 Foundation credential helps individuals stand out and helps employers build capability.

    ITIL 5 Foundation helps professionals stand out

    Legacy-To-Modern Service Shift

    Many organisations are moving from traditional IT service management to digital product and service management. ITIL Version 5.0 is designed precisely for that shift.

    ITIL 5 builds digital product and service skills

    Rising Service Reliability Demands

    Customers and business units expect always-on digital services. The ITIL 5 product and service lifecycle and continual improvement help teams meet reliability expectations.

    ITIL 5 builds lifecycle and improvement skills

    Multi-Supplier Complexity

    Yokohama employers run services across many partners and suppliers. The ITIL 5 four dimensions and value streams give teams a structured way to manage that complexity.

    ITIL 5 builds four-dimension and value stream skills

    Sources: businessyokohama.com; datacenters.com; Robert Half (Japan) 2026; AXELOS (PeopleCert).

    ITIL 5 Foundation is more than a certificate. It is a modern service management toolkit for Yokohama's digital economy. Start your ITIL 5 journey today.

    Your Yokohama Career Transformation

    Where You Stand Today,

    And Where ITIL 5 Foundation Takes You

    Yokohama's digital economy is expanding with data centres, cloud and manufacturing DX, and employers increasingly separate professionals with current service management credentials from the rest. Here is which side of that line you want to be on.

    Today

    Pay capped with little leverage in the Yokohama market

    After ITIL 5

    IT service manager roles in Japan average around ¥8.5M, with senior bands reaching higher

    Today

    Overlooked for roles that ask for a current ITIL credential

    After ITIL 5

    Eligible for ITSM and service delivery roles across data centres, manufacturing and IT services

    Today

    Strong on tasks, light on modern service frameworks

    After ITIL 5

    Confident applying the ITIL Value System and value streams end to end

    You earn your ITIL 5 Foundation

    Before

    Recognition rests on years on the job, not a current credential

    Now you have

    A modern, globally recognised ITIL 5 credential from AXELOS (PeopleCert)

    Before

    Familiar with older ITSM ways of working only

    Now you have

    Fluency in ITIL Version 5.0 and digital product and service management

    Before

    Limited to service desk or single-team support work

    Now you have

    A clear route into ITSM, service management and IT operations roles

    Before

    Service work feels reactive and hard to link to value

    Now you have

    The tools to co-create value and drive continual improvement

    "The gap between keeping services running and leading modern service management is a current credential, and Yokohama's digital employers already know it."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: PayScale, Glassdoor, SalaryExpert (Japan) 2026.

    How to Get ITIL V5 Founfdation Certified in Yokohama Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Yokohama is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Step 1

    Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4

    Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5

    Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6

    Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

    image

    100% Secure and Safe download

    Skills You Will Build in ITIL 5 FoundationGrounded in the ITIL Value System

    In ITIL 5 Foundation training you will learn to manage digital products and services across their full lifecycle using the ITIL Value System. The programme covers all nine Version 5.0 topic areas, from value co-creation to value stream mapping, so you leave able to apply modern service management at work and ready for the exam.

    Digital Product and Service Management

    Understand what sets digital products and services apart, how value is created in digital environments, and how the product and service lifecycle sustains that value.

    Value Co-Creation and Outcomes

    Learn how value is co-created with consumers and stakeholders, weighing outcomes, costs, risks, experience and sustainability rather than outputs alone.

    The Four Dimensions of Service Management

    Apply the four dimensions, Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, for a holistic approach.

    The ITIL Value System and Guiding Principles

    Work with the ITIL Value System and the seven guiding principles, from focus on value to optimise and automate, to make better service decisions.

    The Product and Service Lifecycle

    Explore the purpose of each lifecycle activity, from discovery and design through to operation, delivery and support, and how they combine to create value.

    Value Stream Mapping and Continual Improvement

    Identify, map and manage value streams to improve flow and outcomes, and apply the continual improvement model to keep momentum going.

    Who Should TakeITIL V5 Foundation Certification Training in Yokohama?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    JPY 220000

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Untitled

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Untitled

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Untitled

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    JPY 220000

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Learners Choose Our ITIL 5 Training in YokohamaAccredited and Expert-Led

    As a trusted ITIL Version 5 Foundation training company in Yokohama, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations building modern service management capability. As a PeopleCert Accredited Training Organization, we combine PeopleCert-accredited instructors, ITIL 5 aligned courseware, flexible delivery and dedicated learner support. Whether you enrol as an individual or plan corporate training for your team, we provide a professional learning experience focused on practical understanding, real-world application and exam readiness.

    • PeopleCert-accredited, experienced trainers with real ITSM delivery expertise
    • Courseware aligned to the official AXELOS ITIL 5 Foundation Syllabus, Version 5.0
    • PeopleCert ITIL 5 Foundation exam voucher and mock exams included
    • Flexible online (live virtual), classroom and onsite delivery formats
    • 16-hour programme covering all nine ITIL 5 Foundation topic areas
    • First-attempt exam guidance and post-training learner support
    • Customised corporate and group training for teams in Yokohama
    • ISO 9001 and ISO 27001 certified training operations

    15+

    Years of Training Excellence

    24/7

    Learner Support

    50+

    Industries Served

    1-to-1

    Doubt-Clearing Sessions

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in YokohamaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Yokohama

    Pan Pacific Yokohama Bay Hotel Tokyu, 7, Minato Mirai 2-chome, Takashima, Nishi-ku, Yokohama City, Kanagawa Prefecture, 220-8543, Japan

    ITIL Version 5 Foundation Training Location in Yokohama

    Yokohama Grand InterContinental Hotel, 1, Minato Mirai 1-chome, Nishi Ward, Yokohama City, Kanagawa Prefecture, 220-8522, Japan

    corporate banner

    Corporate ITIL 5 Training in YokohamaUpskill Your Service Teams

    Untitled

    • Suitable for small, medium and large service and IT teams
    • Customised schedules aligned with your team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Trainers with relevant service management and industry expertise
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and support for corporate programmes
    • Scalable delivery for teams across Yokohama, Japan and global sites

    Trusted by Leading Organisations

    NissanNECLenovo JapanJVCKenwoodFujitsuHitachi

    What Our Learners Say

    Untitled

    Passed the ITIL 5 Exam First Time

    "The ITIL 5 Foundation training made the ITIL Value System and the guiding principles genuinely clear. The mock exams matched the real single-answer format, and I passed comfortably on my first attempt."

    Kenji Sato

    Service Desk Team Lead

    Untitled

    0/0

    Practical and up to Date

    "Moving from older ITSM habits to digital product and service management felt natural after this course. I now use value stream thinking on real incidents at work in Yokohama."

    Aya Tanaka

    IT Support Engineer

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    0/0

    Strong Foundation in Modern ITSM

    "Clear trainers and well-structured materials across all nine topic areas. The continual improvement model and the four dimensions are things I apply every week now."

    Hiroshi Yamamoto

    IT Operations Analyst

    Untitled

    0/0

    Consistent Service Practice Across the Team

    "We trained a full service team on ITIL 5 Foundation through Invensis Learning. The shared language around value co-creation and governance improved how our teams handle changes and incidents."

    Naoko Ishikawa

    L&D Manager, Automotive Sector

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    0/0

    Tailored Corporate Training That Worked

    "The onsite corporate delivery fitted our data centre operations schedule, and the trainer tailored examples to our environment. Our engineers came away applying value streams confidently."

    Takashi Mori

    Head of IT Service Delivery, Data Centre Sector

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    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces digital product and service management, the ITIL Value System and the product and service lifecycle. It suits IT and business professionals at any career stage, with no prior ITIL knowledge required.

    General

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces digital product and service management, the ITIL Value System and the product and service lifecycle. It suits IT and business professionals at any career stage, with no prior ITIL knowledge required.

    Is ITIL 5 Foundation worth it for professionals in Yokohama?

    Yes. Yokohama is a major Greater Tokyo data centre and technology hub, and employers in data centres, manufacturing, IT services and finance value modern service management skills. ITIL 5 Foundation is a current, globally recognised credential that helps you stand out for service desk, ITSM and IT operations roles.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It shifts focus from IT service management to digital product and service management, adds the product and service lifecycle as a core element, introduces Value Stream Mapping and Management as a dedicated topic, and updates the ITIL Value System for the digital era.

    Do I need ITIL 4 Foundation before taking ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all. Professionals who hold ITIL 4 Foundation will recognise some familiar concepts, but ITIL 4 is not required to enrol or to sit the exam.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To maintain it, you earn 60 CPD (Continuing Professional Development) points within each three-year certification cycle. Verify current renewal requirements with PeopleCert.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes ITIL 5 aligned courseware, practice questions and mock exams, first-attempt exam guidance, learner support and, in accredited packages, the PeopleCert exam voucher. Talk to a learning advisor for a detailed quote.

    How much does ITIL 5 Foundation training cost in Yokohama?

    Pricing varies by delivery format and whether the exam voucher is bundled, so training in Yokohama is quoted on request. Request a quote and we will share current pricing for live virtual, classroom and corporate options.

    Is the exam fee included in the training price?

    In accredited training packages the PeopleCert ITIL 5 Foundation exam voucher is typically included, but this can vary by plan. Confirm inclusion when you enrol, or ask for a quote so we can outline exactly what is covered.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations and wider teams in Yokohama. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with single-answer multiple-choice questions, based on the ITIL 5 Foundation Syllabus, Version 5.0. It covers nine topic areas, from the ITIL Value System to Value Stream Mapping and Management.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and lasts 60 minutes (1 hour). It is a closed-book, single-answer multiple-choice examination.

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65%, which means answering at least 26 of the 40 questions correctly. Broad understanding across all nine topic areas is the best way to prepare.

    Where can I take the ITIL 5 Foundation exam?

    You can sit the exam online through PeopleCert's OnVUE proctoring system, available 24/7, or at a PeopleCert authorised test centre. It is usually arranged through your accredited training provider as part of a training and exam package.

    What if I do not pass on the first attempt?

    You can re-sit the ITIL 5 Foundation exam through PeopleCert. Our training includes mock exams and first-attempt guidance to help you prepare thoroughly; verify the current re-sit policy and any fees with PeopleCert before booking.

    Course Content

    What topics are covered in ITIL 5 Foundation training?

    The training covers all nine topic areas: Digital Product and Service Management Concepts, Value Co-creation, The Dimensions of Product and Service Management, the ITIL Value System, the Guiding Principles, the Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    Can a beginner take this course without prior experience?

    Yes. ITIL 5 Foundation has no prerequisites and is designed as an accessible entry point for both IT and business professionals. The training builds concepts from the ground up, so no prior ITIL or ITSM knowledge is needed.

    How long is the ITIL 5 Foundation training programme?

    The programme runs for 16 hours, typically delivered as two full days or four half-days. It covers all nine Version 5.0 topic areas and prepares you for the 40-question, 60-minute exam.

    What are the seven ITIL guiding principles?

    They are: focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate. The course teaches how to apply each in digital service environments.

    Are practice tests and materials provided?

    Yes. You receive ITIL 5 aligned courseware, practice questions and full mock exams that mirror the closed-book, single-answer format, plus case studies to connect the concepts to real service delivery.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, ITIL 5 aligned courseware and learning resources. Talk to a learning advisor if you need help choosing.

    What training formats are available in Yokohama?

    We offer online (live virtual) instructor-led training, classroom and onsite training, and customised corporate group training, so you can pick the format that fits your schedule in Yokohama.

    How soon can I start and are prerequisites checked?

    There are no prerequisites to check, so you can join an upcoming batch as soon as you enrol. See upcoming schedules or speak to a learning advisor to find the next available live virtual or classroom cohort.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange a change to your enrolment.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.