ITIL 5 Foundation Certification Training in Greece

Built Around the Latest Exam

Built for IT and business professionals across Greece, this instructor-led programme introduces digital product and service management, the ITIL Value System and the seven guiding principles from AXELOS (PeopleCert). Learn the current ITIL 5 framework, prepare for the 40-question Foundation exam, and earn a globally recognised credential that employers in Athens and beyond value.

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Build Modern IT Service Skills with ITIL 5 in Greece

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EUR 1380

What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

ITIL 5 Foundation certification training in Greece prepares you to manage modern digital products and services using the world's most widely adopted IT service management framework. ITIL 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), covering digital product and service management, the ITIL Value System, the product and service lifecycle, and the seven guiding principles.

ITIL 5 is the fifth iteration of the IT Infrastructure Library and a significant evolution from ITIL 4, with an explicit focus on digital product and service management, the full product and service lifecycle, and Value Stream Mapping and Management. There are no formal prerequisites, so the credential is open to IT professionals, digital product managers, and business teams alike.

Delivered live virtual and as corporate training, the course prepares you for the 40-question, 60-minute closed-book exam, graded at a 65% pass mark. As Greek employers modernise banking, telecom and public services, start your ITIL 5 journey with Invensis Learning and become certified with confidence.

Key Highlightsof the ITIL Version 5 Foundation Training Course

End-to-End Learning and Certification Readiness

Structured ITIL 5 Foundation certification training in Greece designed to help learners
Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Greece
Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
Guided preparation support for learners pursuing certification, assessment, or professional skill validation

Structured Courseware and Learning Resources

Access to organized course materials that support step-by-step learning
Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
Practice questions, assignments, quizzes, or mock assessments included where applicable
Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

Instructor-Led, Practical Learning Experience

Live interactive sessions delivered by experienced trainers with relevant domain expertise
Real-world examples, case discussions, and practical activities to improve applied understanding
Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
Training focused on helping learners apply concepts at work, not just complete the course content

Flexible Learning Support in Greece

Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
Learning support designed to help participants stay on track throughout the training journey
Additional revision, retake, or post-training support may be available based on the selected course

Learn the Core Concepts Covered in the Course

Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
Explore practical use cases that show how the concepts are applied in professional environments
Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

Assessment, Practice, and Completion Support

Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
Use assessments to identify learning gaps and strengthen weak areas
Receive guidance through a structured ITIL 5 Foundation exam prep training in Greece
Earn a course completion certificate after successfully meeting the course requirements

Career and Workplace Application

Build practical skills that support professional growth, role advancement, and improved job performance in Greece
Strengthen confidence in applying course concepts to workplace challenges
Improve professional credibility through structured training and certification preparation where applicable
Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

ITIL V5 Foundation Certification Eligibility in GreeceDo You Qualify for the ITIL V5 Foundation Exam?

ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

No formal prerequisites — open to anyone interested in IT service management.
Suitable for IT professionals, service desk and support staff, and ITSM practitioners.
Useful for managers and business stakeholders who interact with IT services.
A basic familiarity with IT services is helpful but not required.

Why Earning ITIL 5 Foundation Pays OffFor Professionals and Teams in Greece

For Individuals

ITIL 5 Foundation training helps IT and business professionals in Greece prove they can manage digital products and services the modern way. The programme suits service desk staff, IT operations teams, DevOps and Agile practitioners, and product owners who want the current-edition credential. Whether you are new to ITIL, updating knowledge from an older version, or moving into a service management role, the course builds skills that employers in Athens, Thessaloniki and across the country actively seek.

If you want to advance or switch into IT service management with a recognised qualification, ITIL 5 Foundation is a clear first step. You gain framework knowledge, exam preparation, and a credential that signals readiness for digital-era service delivery.

Validates modern IT service management knowledge on the current ITIL 5 framework
Opens roles such as service desk analyst, incident manager and service delivery manager
Builds fluency in the ITIL Value System, guiding principles and value co-creation
Earns a globally recognised AXELOS (PeopleCert) credential valued across Greece
Adds a portable qualification accepted by employers in over 200 countries
Strengthens career mobility as Greek banks, telecom and public bodies digitise
Prepares you for higher ITIL 5 qualifications as your career grows
Requires no prerequisites, so you can start whatever your background

For Organizations

ITIL 5 Foundation group training helps Greek organisations equip whole teams with a common, current approach to digital product and service management. Sessions can be delivered for IT operations, service desks, PMOs and cross-functional groups. For employers modernising banking, telecom, energy or public-sector services, the training provides a scalable, flexible way to lift service maturity across the business.

If your teams struggle with inconsistent service practices, ITIL 5 Foundation training creates a shared operating language. Staff gain a standardised approach to value co-creation, continual improvement and value stream management that improves everyday delivery.

Standardises service management language across IT and business teams
Improves incident, problem and change handling for more reliable services
Connects digital product and service delivery to measurable customer value
Supports cloud migration and digital transformation programmes at scale
Builds a shared understanding of the ITIL Value System across departments
Enables customised, on-schedule training for teams in Greece
Raises service quality and reduces costly downtime and rework
Strengthens in-house capability without over-reliance on external vendors

ITIL V5 Foundation Exam Format in GreeceWhat to expect on exam day

The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

Exam Component	Details
Exam Name	ITIL V5 Foundation
Conducted By	PeopleCert
Exam Duration	60 minutes
Number of Questions	40 multiple-choice questions
Passing Score	65% (26 of 40 correct)
Exam Format	Multiple-choice, closed book; online proctored or test center
Testing Basis	ITIL V5 Foundation syllabus
Testing Format	PeopleCert online proctored or test center
Book	Closed book
Certificate Validity	3 years; renew via PeopleCert CPD or re-exam

ITIL V5 Foundation Certification Cost in Greece

The total cost of getting ITIL V5 Foundation certified in Greece includes the training fee and the certification exam fee.

Training Cost Includes:

Accredited ITIL 5 Foundation certification training in Greece delivered by experienced service management instructors
Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
Expert guidance throughout the learning journey, including exam preparation strategies and revision support
The ITIL Version 5 Foundation training cost in Greece is EUR 1380

Exam Cost:

PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
PeopleCert online proctored or test center delivery
ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

IT Service Management Careers in GreeceWhy Get ITIL 5 Certified?

ITIL 5 Foundation is fast becoming the marker of modern service management skill across Greece, valued by telecom groups, banks, system integrators and public bodies that run large digital service estates. As the country pushes toward full digitisation by 2030 and hyperscalers invest in local data centres, employers need people who can manage services the ITIL way. Demand runs from service desk analyst up to IT service manager and head of IT service management, and here is what the market is telling us right now.

EUR 50,101

Average IT Manager salary, Greece

per year, ERI SalaryExpert 2026

EUR 61,937

Senior IT Manager salary, Greece

8+ years, PayScale 2026

USD 9.79bn

Greece ICT market size, 2026

Mordor Intelligence 2026

~11%

ITIL certified pay premium

industry estimate, verify

Sectors Hiring

—Telecommunications and Connectivity
—Banking, Financial Services and Insurance
—IT Services and System Integrators
—Public Sector and gov.gr Digital Services
—Cloud, Data Centres and Hyperscalers
—Shipping, Logistics and Energy

Market Growth Drivers

—Greece targeting full public-service digitisation by 2030
—21.4% of the EUR 36.61 billion Recovery and Resilience fund on digital
—Microsoft, AWS and Data4 data-centre investments near Athens
—Cisco International Digital Transformation Centre in Thessaloniki
—Banking and public-service modernisation driving ITSM demand
—Persistent IT talent shortage across the Greek market

Sources: ERI SalaryExpert, PayScale, Glassdoor (Greece) 2026; Mordor Intelligence, Trade.gov, Deloitte (Greece ICT) 2026.

Designation

ITIL Version 5 Foundation Certified Professionals in Greece : Salary Insights and Trends

Hiring Companies in Greece

EUR13K

Min

EUR18K

Average

EUR26K

Max

Glassdoor . PayScale (Greece) 2026

COSMOTEVodafone GreeceNovaTeleperformance

Source: COSMOTE (OTE Group) . Vodafone Greece . Nova . Teleperformance Greece

Market Forces Driving ITIL 5 Demand in Greece

Rapid Public-Service Digitisation

Greece is digitising public services through gov.gr and targeting full digitisation by 2030, creating strong demand for people who can manage digital services to a consistent standard.

ITIL 5 builds service governance and lifecycle skills

Cloud Migration at Scale

With Microsoft, AWS and Data4 investing in local data centres, Greek enterprises are migrating workloads fast, and need service teams who can keep quality high through the change.

ITIL 5 builds value stream and continual improvement skills

IT Talent Shortage

Demand for digital skills outpaces supply in Greece, so a current-edition ITIL credential helps professionals stand out and helps employers close capability gaps quickly.

ITIL 5 makes certified service professionals stand out

Rising Service Reliability Expectations

Customers of Greek banks, telecoms and online services expect always-on reliability, pushing organisations to adopt structured incident, problem and change practices.

ITIL 5 builds incident, problem and practice skills

Moving from Older ITIL Versions

Many teams still work to ITIL 4 or earlier ideas, and ITIL 5 introduces digital product and service management and value stream management that employers now expect.

ITIL 5 aligns teams to the current framework

Value and Cost Pressure

Under tight budgets, Greek organisations must prove that IT creates value, making ITIL 5's focus on value co-creation, continual improvement and waste removal highly relevant.

ITIL 5 builds value co-creation and optimisation skills

Sources: Trade.gov, Deloitte, Mordor Intelligence (Greece ICT) 2026; Greek Recovery and Resilience Plan.

ITIL 5 Foundation is more than a credential. It is a career step for professionals who want to manage digital services the modern way. Join learners across Greece who connect service delivery to real business value. Start your journey today.

Your Greece Career Transformation

Your Career Before and After ITIL 5 Foundation

The Shift Certified Professionals Make

Greece's digital economy is expanding fast with data-centre investment, bank modernisation and the drive to digitise public services, and employers increasingly separate professionals who know the current ITIL framework from those who do not. Here is which side of that line you want to be on.

Today

Pay tied to general IT support bands with limited room to negotiate

After ITIL 5

IT service management roles in Greece average around EUR 46,000, with senior ITSM leaders reaching far higher

Today

Pay tied to general IT support bands with limited room to negotiate

Today

Overlooked for service roles that list ITIL knowledge as preferred

After ITIL 5

Eligible for ITSM, service delivery and IT operations roles across telecom, banking and IT services

Today

Overlooked for service roles that list ITIL knowledge as preferred

Today

Confident in daily fixes, but employers want framework-based service thinking

After ITIL 5

Fluent in the ITIL Value System and value stream management that modern employers expect

Today

Confident in daily fixes, but employers want framework-based service thinking

You earn your ITIL 5 Foundation

Before

Service skills learned on the job, without a recognised qualification

Now you have

A globally recognised AXELOS (PeopleCert) credential valued by Greek and international employers

Before

Service skills learned on the job, without a recognised qualification

Before

Knowledge based on older ITIL versions or ad hoc, undocumented practice

Now you have

Command of the current ITIL 5 framework and its digital-era practices

Before

Knowledge based on older ITIL versions or ad hoc, undocumented practice

Before

Recognition that fades when you change employer or industry

Now you have

A portable qualification accepted across sectors and over 200 countries

Before

Recognition that fades when you change employer or industry

Before

Limited visibility of how services actually create business value

Now you have

The value co-creation and continual improvement skills employers prioritise

Before

Limited visibility of how services actually create business value

"The gap between fixing tickets and managing services the modern way is increasingly a recognised credential, and the employers that matter already know it."

Join 50,000+ professionals who trained with Invensis Learning and made the shift.

Sources: ERI SalaryExpert, PayScale, Glassdoor (Greece) 2026.

How to Get ITIL V5 Founfdation Certified in GreeceStep-by-Step Certification Process

The ITIL V5 Foundation certification path in Greece is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

Step 1

Enrol in the 2-Day ITIL V5 Foundation Course

Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

Step 1

Enrol in the 2-Day ITIL V5 Foundation Course

Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 3

Schedule Your Exam

The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

Step 3

Schedule Your Exam

The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

Step 4

Sit the ITIL V5 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

Step 4

Sit the ITIL V5 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

Step 5

Earn Your ITIL V5 Foundation Certificate

After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

Step 5

Earn Your ITIL V5 Foundation Certificate

Step 6

Maintain and Progress Your Certification

ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

Step 6

Maintain and Progress Your Certification

ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

Course Curriculumof the ITIL Version 5 Foundation Certification Training

The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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Digital products and digital services
Products, services, and service offerings
Value co-creation
Utility and warranty
Outputs vs outcomes
Costs and risks
Continual improvement
Service relationships and SLAs

Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

Module 1: Key ITIL Terms & Definitions

Digital products and digital services
Products, services, and service offerings
Value co-creation
Utility and warranty
Outputs vs outcomes
Costs and risks
Continual improvement
Service relationships and SLAs

Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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The Skills You Will Build in This CourseMapped to the Nine ITIL 5 Foundation Topics

This programme builds practical knowledge across all nine ITIL 5 Foundation topic areas. By the end, you can describe modern service management concepts, apply the guiding principles, and prepare confidently for the Foundation exam.

Digital Product and Service Management

Explain what sets digital products and services apart, how value is created in digital environments, and how the product and service lifecycle sustains that value over time.

Value Co-Creation

Describe how providers, consumers and stakeholders co-create value together, weighing outcomes, costs, risks, experience and sustainability rather than focusing on outputs alone.

The Four Dimensions

Apply the four dimensions of product and service management: Organizations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers.

The ITIL Value System

Understand how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.

The Seven Guiding Principles

Use the guiding principles, from focus on value to optimise and automate, to make better decisions and adapt ITIL practices to real digital environments.

The Product and Service Lifecycle

Explain the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and how they work together to create value.

Continual Improvement

Apply the continual improvement model step by step and see how improvement is embedded across practices and the lifecycle to support long-term organisational success.

Value Stream Mapping and Management

Identify, map and manage value streams to improve flow, visibility and outcomes, spotting waste and designing better delivery across digital products and services.

Who Should TakeITIL V5 Foundation Certification Training in Greece?

IT Service Manager

Service Desk Analyst

ITSM Practitioner

IT Support Engineer

IT Operations Manager

Incident / Problem Manager

Change Manager

IT Project Manager

Who Can Take This Certification Training

ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

ITIL V5 Foundation Classroom Training

Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support

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Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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ITIL V5 Foundation Live Virtual Training

Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity

EUR 1380

Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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ITIL V5 Foundation Corporate Group Training

Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces

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Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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ITIL V5 Foundation Focused 1-to-1 Training

One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs

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Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

Untitled

ITIL V5 Foundation Classroom Training

Instructor-led classroom sessions

Interactive discussions and group activities

Real-world examples and practical exercises

Structured learning with fixed schedules

Opportunities for peer networking and collaboration

Practice assessments and knowledge checks

Dedicated Q&A and concept clarification

Immediate trainer feedback and support

Untitled

Please Note:Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

Loading schedules…

Why Choose Invensis LearningFor Your ITIL 5 Foundation Certification Training in Greece?

As a trusted ITIL Version 5 Foundation training company in Greece, Invensis Learning is a PeopleCert Accredited Training Organization delivering ITIL 5 Foundation training for individual professionals and organisations across Greece. Our programmes combine PeopleCert-accredited trainers, ITIL 5 aligned courseware, live virtual delivery and dedicated learner support. Whether you enrol as an individual or arrange corporate training for your team, we focus on practical understanding, real-world application and clear exam preparation, so you move from learning to a recognised credential with confidence.

PeopleCert Accredited Training Organization delivering ITIL 5 aligned training
PeopleCert-accredited, experienced trainers with real service management exposure
Live virtual instructor-led sessions that fit working schedules in Greece
Courseware aligned to the official ITIL 5 Foundation (Version 5.0) syllabus
Industry-driven case studies illustrating real IT service delivery scenarios
Practice questions and mock exams to build first-attempt readiness
Flexible corporate and group training for teams across Greek organisations
ISO 9001:2015 and ISO 27001:2022 certified training operations

200K+

Professionals Trained

12M+

Hours of Training Delivered

Flexible Learning Modes

98%

First-Attempt Pass Rate

ISO 9001:2015 Certified

ISO 27001:2022 Certified

Secure SSL Encryption

Leaders in Training industry for 12+ years

Over 5000 five star reviews

Level AA conformance, W3C WCAG 2.2

ITIL Version 5 Foundation Training Locations in GreeceAll our classroom training is now available online at your convenience

ITIL Version 5 Foundation in Greece

InterContinental Athenaeum Athens, Greece

ITIL Version 5 Foundation in Greece

Conrad Athens The Ilisian, 46, Vasilissis Sofias, Lykavittos, Kolonaki Quarter, 1st Community of Athens, Athens, Municipality of Athens, Regional Unit of the Central Sector of Athens, Region of Attica, Decentralized Administration of Attica, 115 28, Greece

ITIL Version 5 Foundation in Greece

InterContinental Athenaeum Athens, Greece

ITIL Version 5 Foundation in Greece

Corporate ITIL 5 Training in GreeceUpskill Your Whole Team

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Suitable for small, medium and large teams across Greek offices
Customised schedules aligned with your team availability
Flexible delivery through onsite, live virtual or hybrid formats
PeopleCert-accredited trainers with real service management experience
Role-based and industry-relevant examples for better workplace application
Dedicated coordination and learner support for group programmes
Scalable delivery for teams across Athens, Thessaloniki and beyond

What Our Learners Say

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Passed on My First Attempt

"The trainer explained the ITIL Value System and the guiding principles in a way that finally clicked. The mock exams matched the real format, and I passed the Foundation exam on my first attempt."

Nikos Papadopoulos

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Practical and up to Date

"As a service desk lead moving into service management, this course gave me the modern framework I needed. The sessions on value streams and continual improvement are already helping me at work."

Eleni Georgiou

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Great for Agile Practitioners

"Coming from an Agile background, I wanted to understand how ITIL 5 fits with our delivery. The trainer connected the product and service lifecycle to real digital work clearly and confidently."

Dimitris Alexiou

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Flexible and Well Organised

"We trained a mixed IT operations team with Invensis Learning. The scheduling was flexible around our shifts, and the shared ITIL 5 language has already improved how our people handle incidents."

Georgia Vlachou

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Consistency Across Our Teams

"Rolling out ITIL 5 Foundation across our service teams gave us a consistent approach to service delivery. The corporate programme was tailored to our banking context and the support was excellent throughout."

Christos Ioannou

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4.6

Ratings

100K+

Happy Learners

100+

Locations Worldwide

99%

Training Satisfaction

Enquire with us now

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Foundation

SIAM Professional

Frequently Asked QuestionsHere's everything you may ask...

ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and the guiding principles. It suits IT professionals, digital product managers and business teams alike.

General

What is ITIL 5 Foundation and who is it for?

Is the ITIL 5 Foundation certification worth it in Greece?

Yes. As Greek banks, telecoms and public bodies digitise and hyperscalers invest in local data centres, employers value people who can manage services to a modern standard. ITIL 5 Foundation opens roles from service desk analyst to IT service manager, where salaries reach well above general IT support bands.

How is ITIL 5 different from ITIL 4?

ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core structure, Value Stream Mapping and Management as a dedicated topic, and an updated ITIL Value System with stronger emphasis on value co-creation and sustainability.

Is ITIL 5 Foundation recognised by employers in Greece?

Yes. ITIL is the world's most widely adopted IT service management framework, and PeopleCert operates in over 200 countries. ITIL 5 Foundation is recognised by employers across Greece and internationally, including telecom groups, banks, system integrators and public organisations.

How long is the ITIL 5 Foundation certification valid?

ITIL 5 Foundation is valid for three years. To keep it active, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal options at peoplecert.org.

Pricing

What is included in the ITIL 5 Foundation course fee?

The fee typically includes ITIL 5 aligned courseware, live instructor-led sessions, industry case studies, practice questions and mock exams, first-attempt guidance and learner support. The PeopleCert exam voucher is often bundled too. Request a quote to confirm exactly what your package includes.

How much does ITIL 5 Foundation training cost in Greece?

Training is priced in euros and varies by delivery format and whether the exam voucher is bundled. For an exact figure tailored to your chosen schedule, pricing is available on request. Talk to a learning advisor for a quote.

Is the exam voucher included in the training price?

In most accredited packages the PeopleCert ITIL 5 Foundation exam voucher is included, but this can vary by plan. Confirm whether your package bundles the exam before you enrol, or ask our team and we will clarify the inclusions for you.

Do you offer corporate or group discounts?

Yes. We offer corporate group training with customised schedules and volume-based pricing for IT operations, service desks and cross-functional teams across Greece. Contact us for a tailored group quote.

What payment options are available?

We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you best.

Exam

What is the format of the ITIL 5 Foundation exam?

The exam is closed book with single-answer multiple-choice questions. It is delivered online through PeopleCert's OnVUE proctoring, available 24/7, or at an authorised test centre. It is based on the official ITIL 5 Foundation (Version 5.0) syllabus.

How many questions are on the exam and what is the pass mark?

The ITIL 5 Foundation exam has 40 questions and lasts 60 minutes. The pass mark is 65%, meaning you need at least 26 out of 40 correct to pass.

Do I need any prerequisites to sit the exam?

No. ITIL 5 Foundation has no formal prerequisites and is open to everyone, regardless of education, experience or prior ITIL knowledge. Attending accredited training is recommended to prepare well.

Where can I take the ITIL 5 Foundation exam in Greece?

You can take the exam online from home or office via PeopleCert's OnVUE proctored system, available around the clock, or at a PeopleCert authorised test centre. Many learners in Greece choose the online option for convenience.

What if I do not pass on the first attempt?

You can resit the exam. We provide first-attempt guidance, mock exams and practice questions to help you prepare thoroughly, and selected plans include retake support. Confirm the current resit policy at peoplecert.org before booking.

Course Content

What topics does the ITIL 5 Foundation training cover?

The course covers all nine ITIL 5 Foundation topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

Do I need prior ITIL experience to take this course?

No prior experience is needed. The course starts from the fundamentals, so beginners and those coming from older ITIL versions can both follow it. Hands-on case studies and trainer support help you build confidence throughout.

What learning materials are provided?

You receive ITIL 5 aligned courseware, industry-driven case studies, practice questions and mock exams. These materials help you understand each topic area and prepare for the Foundation exam.

Is the courseware aligned to the latest ITIL 5 syllabus?

Yes. The courseware is aligned to the official AXELOS ITIL 5 Foundation (Version 5.0) syllabus, so you study the current framework as tested in the exam.

Are mock exams included?

Yes. The programme includes ITIL 5 Foundation practice questions and mock exams that mirror the 40-question, 60-minute closed-book format, helping you identify weak areas and build exam readiness.

Enrollment

How do I enrol in the ITIL 5 Foundation course in Greece?

You can enrol through the Invensis Learning website. Choose your preferred format and schedule, complete payment, and you will receive access to courseware, learning resources and joining details. Talk to a learning advisor if you need help choosing a batch.

What training formats are available?

We offer online (live virtual) instructor-led training and customised corporate group training. You can choose the format that best fits your schedule, whether you are an individual learner in Greece or a team.

How soon can I start?

New live virtual batches run regularly, so you can usually start within days. Check upcoming schedules or speak with a learning advisor to find the batch that fits your timeline.

Can I reschedule my batch?

Yes. Flexible options let you reschedule or transfer to another batch, and selected plans include a retake or reattend option. Contact support to arrange this.

What is the refund or cancellation policy?

Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.

ITIL V5 Foundation Exam Format in GreeceWhat to expect on exam day

Exam Component

Details

Exam Name

ITIL V5 Foundation

Conducted By

PeopleCert

Exam Duration

60 minutes

Number of Questions

40 multiple-choice questions

Passing Score

65% (26 of 40 correct)

Exam Format

Multiple-choice, closed book; online proctored or test center

Testing Basis

ITIL V5 Foundation syllabus

Testing Format

PeopleCert online proctored or test center

Book

Closed book

Certificate Validity

3 years; renew via PeopleCert CPD or re-exam

IT Service Management Careers in GreeceWhy Get ITIL 5 Certified?

ITIL 5 Foundation Certification Training in Greece

What Is the ITIL 5 Foundation Certification?UntitledYour Entry into Digital Service Management

What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

Key Highlightsof the ITIL Version 5 Foundation Training Course

ITIL V5 Foundation Certification Eligibility in GreeceDo You Qualify for the ITIL V5 Foundation Exam?

Why Earning ITIL 5 Foundation Pays OffFor Professionals and Teams in Greece

ITIL V5 Foundation Exam Format in GreeceWhat to expect on exam day

ITIL V5 Foundation Certification Cost in Greece

IT Service Management Careers in GreeceWhy Get ITIL 5 Certified?

Sectors Hiring

Market Growth Drivers

Market Forces Driving ITIL 5 Demand in Greece

Rapid Public-Service Digitisation

Cloud Migration at Scale

IT Talent Shortage

Rising Service Reliability Expectations

Moving from Older ITIL Versions

Value and Cost Pressure

Your Career Before and After ITIL 5 Foundation

The Shift Certified Professionals Make

How to Get ITIL V5 Founfdation Certified in GreeceStep-by-Step Certification Process

Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

Step 2: Complete the Accredited Training

Step 3: Schedule Your Exam

Step 4: Sit the ITIL V5 Foundation Exam

Step 5: Earn Your ITIL V5 Foundation Certificate

Step 6: Maintain and Progress Your Certification

Enrol in the 2-Day ITIL V5 Foundation Course

Enrol in the 2-Day ITIL V5 Foundation Course

Complete the Accredited Training

Complete the Accredited Training

Schedule Your Exam

Schedule Your Exam

Sit the ITIL V5 Foundation Exam

Sit the ITIL V5 Foundation Exam

Earn Your ITIL V5 Foundation Certificate

Earn Your ITIL V5 Foundation Certificate

Maintain and Progress Your Certification

Maintain and Progress Your Certification

Module 1: Key ITIL Terms & Definitions

Module 2: ITIL Four Dimensions of Product & Service Management

Module 3: ITIL Product & Service Lifecycle

Module 4: ITIL Value System (ITIL VS)

Module 5: Value Stream Identification, Mapping & Management

Module 6: ITIL & Artificial Intelligence (AI)

Module 7: ITIL & Other Frameworks

Course Curriculumof the ITIL Version 5 Foundation Certification Training

Module 1: Key ITIL Terms & Definitions

The Skills You Will Build in This CourseMapped to the Nine ITIL 5 Foundation Topics

Digital Product and Service Management

Value Co-Creation

The Four Dimensions

The ITIL Value System

The Seven Guiding Principles

The Product and Service Lifecycle

Continual Improvement

Value Stream Mapping and Management

Who Should TakeITIL V5 Foundation Certification Training in Greece?

ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

ITIL V5 Foundation Classroom Training

ITIL V5 Foundation Live Virtual Training

ITIL V5 Foundation Corporate Group Training

ITIL V5 Foundation Focused 1-to-1 Training

ITIL V5 Foundation Classroom Training

Why Choose Invensis LearningFor Your ITIL 5 Foundation Certification Training in Greece?

ITIL Version 5 Foundation Training Locations in GreeceAll our classroom training is now available online at your convenience

Corporate ITIL 5 Training in GreeceUpskill Your Whole Team

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