Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation and Why It Matters in AthensUntitledYour Entry Point to Modern IT Service Management

    ITIL 5 Foundation Certification Training in Athens introduces you to ITIL Version 5 Foundation (ITIL 5-F), the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), with exams delivered by PeopleCert. It is the fifth iteration of the IT Infrastructure Library and the current standard for digital product and service management. Over a 16-hour programme you learn the ITIL Value System, value co-creation, the four dimensions of product and service management, the seven guiding principles, the product and service lifecycle, ITIL's management practices, continual improvement, and Value Stream Mapping and Management. There are no formal prerequisites, so the credential is open to IT and business professionals at any career stage. Athens sits at the centre of Greece's digital economy, from new data centres and cloud investment across Attica to modernisation programmes in banking and government. Employers here increasingly ask for current ITSM knowledge, and an ITIL 5 credential proves you can help organisations create, deliver and continually improve value. Start your ITIL 5 journey with Invensis Learning and train with an accredited provider.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Athens, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation and Why It Matters in AthensYour Entry Point to Modern IT Service Management

    ITIL 5 Foundation Certification Training in Athens introduces you to ITIL Version 5 Foundation (ITIL 5-F), the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), with exams delivered by PeopleCert. It is the fifth iteration of the IT Infrastructure Library and the current standard for digital product and service management.

    Over a 16-hour programme you learn the ITIL Value System, value co-creation, the four dimensions of product and service management, the seven guiding principles, the product and service lifecycle, ITIL's management practices, continual improvement, and Value Stream Mapping and Management. There are no formal prerequisites, so the credential is open to IT and business professionals at any career stage.

    Athens sits at the centre of Greece's digital economy, from new data centres and cloud investment across Attica to modernisation programmes in banking and government. Employers here increasingly ask for current ITSM knowledge, and an ITIL 5 credential proves you can help organisations create, deliver and continually improve value. Start your ITIL 5 journey with Invensis Learning and train with an accredited provider.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Athens, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 5 Foundation certification training in Athens designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Athens
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Athens

    • Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 5 Foundation exam prep training in Athens
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Athens
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL V5 Foundation Certification Eligibility in AthensDo You Qualify for the ITIL V5 Foundation Exam?

    ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites - open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    The Career Value You GainFrom ITIL 5 Foundation Training in Athens

    For Individuals

    For Individuals

    ITIL 5 Foundation training helps professionals build modern service management capability and prepare for the PeopleCert exam. It suits IT operations staff, service desk analysts, product owners, and DevOps or Agile practitioners who want the current-edition credential. Whether you are new to ITIL or updating from ITIL 4, the course gives you a digital-era view of how value is co-created across the product and service lifecycle, in a format that fits working schedules in Athens.

    If you want to prove your service management skills to employers across Greece, ITIL 5 Foundation is a clear, accessible first step. You gain the ITIL Value System knowledge, exam preparation, and a recognised credential that travels across sectors and borders.

    • Validates current ITIL 5 knowledge and strengthens your credibility with Athens employers
    • Opens roles in service desk, incident, problem and service delivery management
    • Builds fluency in the ITIL Value System and value co-creation for the digital era
    • Prepares you for the 40-question, closed-book ITIL 5 Foundation exam
    • Earns a globally recognised PeopleCert credential valid for three years
    • Equips you to apply the seven guiding principles to real digital service decisions
    • Positions you for Greece's expanding cloud, data-centre and fintech job market
    For Organizations

    For Organizations

    ITIL 5 Foundation group training helps organisations raise service management maturity by equipping teams with current, practical knowledge. It can be delivered for IT operations, service desks, or cross-functional product and delivery groups. For organisations modernising IT while controlling cost, this training gives teams a consistent framework to create, deliver and improve digital products and services.

    If your teams struggle to link IT work to business value, ITIL 5 group training creates a common approach to value co-creation, guiding principles and continual improvement, so support, operations and product functions pull in the same direction.

    • Builds a shared ITIL 5 language for service management across teams
    • Connects IT delivery to business value and customer outcomes
    • Improves incident, problem and change ways of working
    • Supports cloud, data-centre and digital transformation programmes
    • Enables customised group training aligned with your service goals
    • Standardises practices across support, operations and product teams
    • Offers flexible live virtual and onsite delivery for Athens teams
    • Strengthens continual improvement and value stream thinking

    ITIL V5 Foundation Exam Format in AthensWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL V5 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL V5 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL V5 Foundation Certification Cost in Athens

    The total cost of getting ITIL V5 Foundation certified in Athens includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 5 Foundation certification training in Athens delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL Version 5 Foundation training cost in Athens is EUR 1380

    Exam Cost:

    • PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in AthensWhy Earn the ITIL 5 Credential?

    ITIL is the world's most widely adopted IT service management framework, and in Athens the current ITIL 5 credential is becoming a clear marker of modern ITSM capability. As cloud and data-centre investment expands across Attica and banks, telecoms and government bodies modernise their digital services, employers increasingly value professionals who understand the ITIL Value System and value co-creation. Demand spans service desk analysts through to service delivery and IT managers, and here is what the local market is telling us right now.

    €59,772

    Average IT Manager salary, Athens

    per year, SalaryExpert 2026

    2,100+

    Open IT roles listed, Athens

    Glassdoor 2026

    212

    ITIL roles listed, Greece

    LinkedIn 2026

    12.3%

    Greece ICT market growth

    CAGR 2026-31, Mordor Intelligence

    SECTORS HIRING

    • —Cloud, Data Centres and IT Services
    • —Banking, Financial Services and Fintech
    • —Government and Public Sector Digital
    • —Telecommunications
    • —Shipping, Tourism and Retail Technology
    • —Consulting and Professional Services

    GROWTH TRENDS

    • —Major cloud and data-centre investment concentrated in Attica
    • —Government digital projects funded by the EU Recovery and Resilience Facility
    • —Banking and fintech modernisation lifting demand for ITSM skills
    • —Shortage of professionals holding the current ITIL edition
    • —Global firms expanding IT operations and delivery hubs in Athens
    • —ITIL 4 holders needing to update to ITIL 5 (Version 5.0)

    Sources: SalaryExpert, Glassdoor, LinkedIn (Greece) 2026; Mordor Intelligence Greece ICT market; trade.gov Greece ICT guide.

    Market Forces Driving ITIL 5 Demand in Athens

    Cloud and Data-Centre Surge

    Attica now hosts most of Greece's new data-centre capacity, with hyperscale cloud investment growing fast. Providers need staff who can manage digital services reliably, the exact capability ITIL 5 develops.

    ITIL 5 builds digital service management skills

    Government Digital Transformation

    Greece channels a large share of its EU Recovery and Resilience funding into digital projects. Public-sector teams need a common service framework to deliver e-government value, which ITIL 5 provides.

    ITIL 5 supports value-focused public services

    Banking and Fintech Modernisation

    Athens banks and a growing fintech scene are modernising core systems and customer platforms. Reliable, value-driven service management is essential, making ITIL 5 skills highly relevant to BFSI employers.

    ITIL 5 strengthens incident and change practices

    Current-Edition Skills Gap

    Many practitioners still hold ITIL 4 or earlier. As organisations adopt ITIL 5 (Version 5.0), professionals who understand the ITIL Value System and value streams are scarce and sought after.

    ITIL 5 makes certified professionals stand out

    Global Delivery Hubs in Athens

    International technology and consulting firms are expanding operations and delivery centres in Athens. These employers expect current, standardised service management knowledge from their IT teams.

    ITIL 5 aligns teams to global ITSM standards

    Value Leakage in IT Delivery

    Under cost pressure, organisations struggle to connect IT work to business outcomes. ITIL 5's focus on value co-creation, value streams and continual improvement helps teams cut waste and prove value.

    ITIL 5 builds continual improvement capability

    Sources: Mordor Intelligence, trade.gov, Deloitte Greece ICT study; The Tech Capital; LinkedIn (Greece) 2026.

    ITIL 5 Foundation is more than a certificate. It is a career step into modern service management. Join professionals in Athens who link IT delivery to business value with the current ITIL edition. Start your journey today.

    Your Athens Career Transformation

    Where You Stand Today,

    And Where ITIL 5 Certification Takes You

    Greece's digital economy is expanding with cloud investment and EU-funded transformation, and employers increasingly separate professionals with a current ITIL credential from the rest. Here is which side of that line you want to be on.

    Today

    Salary capped with limited leverage to negotiate in the Greek market

    After ITIL 5

    IT Manager roles in Athens average around €59,772, with senior bands reaching far higher

    Today

    Shortlisted less often for roles that list ITIL as preferred

    After ITIL 5

    Eligible for ITSM roles across cloud, banking, telecoms and public-sector employers

    Today

    Confident in delivery, but employers want current ITIL 5 knowledge

    After ITIL 5

    Fluent in linking digital products and services to value co-creation

    You earn your ITIL 5 Foundation

    Before

    Service management skills that are practical but not formally validated

    Now you have

    A current ITIL 5 credential recognised by Athens and global employers

    Before

    Stuck in a support role with no recognised ITSM qualification

    Now you have

    A clear route into service delivery, incident and IT management roles

    Before

    Task focused, with limited view of how IT creates business value

    Now you have

    Command of the ITIL Value System, guiding principles and value streams

    Before

    Recognition that fades when you change employer or sector

    Now you have

    A globally portable PeopleCert credential valid for three years

    "In modern IT, the gap between doing the work and proving you understand service value is a recognised credential, and Athens employers already know it."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: SalaryExpert, Glassdoor, PayScale (Greece) 2026.

    How to Get ITIL V5 Founfdation Certified in Athens Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Athens is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Step 1

    Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4

    Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5

    Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6

    Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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    The Skills You Will BuildAcross the Nine ITIL 5 Topic Areas

    This section answers what you will learn in ITIL 5 Foundation. Across the nine topic areas of the ITIL 5 Foundation (Version 5.0) syllabus, you gain the concepts, practices and vocabulary to help organisations create, deliver and continually improve digital products and services.

    Digital Product and Service Concepts

    Understand what distinguishes digital products and services, how value is created, and how the product and service lifecycle sustains value in modern digital environments.

    Value Co-Creation and the Four Dimensions

    Learn how value is co-created with consumers and stakeholders across outcomes, costs, risks, experience and sustainability, using the four dimensions for a holistic view.

    The ITIL Value System and Governance

    Grasp how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one system.

    Applying the Seven Guiding Principles

    Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think holistically, keep it simple, and optimise and automate.

    The Product and Service Lifecycle

    Understand the purpose of each lifecycle activity, from discovery and design to build, operation, delivery and support, and how they work together to create value.

    Continual Improvement and Value Streams

    Use the continual improvement model and Value Stream Mapping and Management to improve flow, visibility and outcomes across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Athens?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1380

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Untitled

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Untitled

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1380

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Learners in Athens Choose Invensis LearningFor ITIL 5 Foundation Certification Training in Athens

    Invensis Learning delivers structured, accredited ITIL 5 Foundation training for individuals and organisations across Greece who want current, practical service management skills. As a PeopleCert Accredited Training Organization and a trusted ITIL Version 5 Foundation training company in Athens, we combine qualified trainers, syllabus-aligned courseware, and flexible delivery. Whether you enrol as an individual or arrange corporate training for your team, you get a professional learning experience built around real-world application and exam readiness, backed by ISO-certified quality and information-security standards.

    • PeopleCert Accredited Training Organization delivering ITIL 5 Foundation training
    • Qualified, PeopleCert-accredited trainers with real ITSM experience
    • Courseware aligned to the official AXELOS ITIL 5 Foundation Syllabus (Version 5.0)
    • Flexible live virtual and classroom formats that suit Athens schedules
    • ITIL 5 Foundation practice questions and mock exams included
    • First-attempt guidance to help you clear the certification exam
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 and ISO 27001:2022 certified training operations

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in AthensInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Athens

    Pearson Professional Centers-Athens - Athens Tower B, 2-4 Mesogion Ave, Ampelokipi, Athens, 11526, Greece

    ITIL Version 5 Foundation Training Location in Athens

    Akmi I.V.T - 60 Patission Street, Athens, 104 34, Greece

    corporate banner

    Corporate ITIL 5 Training in AthensUpskill Your Whole Team

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    • Suitable for small, medium and large IT and service teams
    • Customised schedules aligned with your team's availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Trainers with practical ITSM and industry experience
    • Role-based examples that fit your service management context
    • Dedicated coordination and support for group programmes
    • Scalable delivery for teams across Athens and wider Greece

    Leading Organisations

    CosmotePiraeus BankTitan CementNational Bank Of GreeceDOTSOFTEfood

    What Our Learners Say

    Untitled

    Cleared the Exam and Changed My Role

    "The trainer made the ITIL Value System and value streams genuinely clear. I moved from a support role into service delivery within months of passing the ITIL 5 Foundation exam."

    Dimitris Papadopoulos

    IT Service Delivery Analyst

    Untitled

    0/0

    Perfect Update to the Current Edition

    "As someone updating from ITIL 4, the focus on digital product and service management and the guiding principles was exactly what I needed. The mock exams built my confidence for the closed-book format."

    Eleni Georgiou

    Incident Manager

    Untitled

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    Practical and Easy to Apply

    "Well-structured sessions and practical examples that mapped ITIL 5 to real service desk work. The continual improvement model is something I now use every week."

    Nikos Antoniou

    Service Desk Team Lead

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    A Common Framework for Our Teams

    "We trained our operations team with Invensis Learning and now everyone shares the same ITIL 5 language. Handoffs between support and product teams improved noticeably."

    Maria Nikolaou

    IT Operations Lead, Banking Sector

    Untitled

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    Flexible Corporate Training That Delivered

    "The corporate delivery was flexible and tailored to our cloud services context. Certifying our engineers on ITIL 5 helped standardise how we manage incidents and changes."

    Yannis Vasileiou

    L&D Manager, Cloud Services Provider

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    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation validates current IT service management knowledge that Athens employers value across cloud, banking, telecoms and public-sector roles. As Greece's digital economy grows, a recognised ITIL credential helps you qualify for service desk, incident and service delivery roles. Talk to a learning advisor to plan your path.

    General

    Is ITIL 5 Foundation worth it for professionals in Athens?

    Yes. ITIL 5 Foundation validates current IT service management knowledge that Athens employers value across cloud, banking, telecoms and public-sector roles. As Greece's digital economy grows, a recognised ITIL credential helps you qualify for service desk, incident and service delivery roles. Talk to a learning advisor to plan your path.

    What is ITIL 5 Foundation?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces the core concepts of digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create, deliver and continually improve value.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. Key changes from ITIL 4 include an explicit focus on digital product and service management, the product and service lifecycle as a core element, Value Stream Mapping and Management as a dedicated topic, and an updated ITIL Value System.

    Do I need ITIL 4 before taking ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. Professionals holding ITIL 4 will find some familiar concepts, but ITIL 4 is not required.

    Is ITIL 5 Foundation recognised internationally?

    Yes. ITIL is the world's most widely adopted IT service management framework, and PeopleCert operates in over 200 countries. Your ITIL 5 Foundation credential is recognised by employers in Athens and worldwide.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes syllabus-aligned courseware, case studies, ITIL 5 Foundation practice questions and mock exams, first-attempt guidance, and learner support. Whether the PeopleCert exam voucher is bundled depends on the package. Request a quote for the current inclusions.

    How much does ITIL 5 Foundation training cost in Athens?

    Pricing varies by format and package, so it is available on request. Live virtual and classroom options are quoted separately from any PeopleCert exam fee. Contact a learning advisor for a tailored quote for individuals or teams.

    How much is the ITIL 5 Foundation exam fee?

    The PeopleCert exam fee varies by region and purchasing channel, so verify the current figure at peoplecert.org. Where an exam voucher is included in a training package, this is confirmed at enrolment. Ask us about bundled options.

    Do you offer group or corporate pricing?

    Yes. We offer corporate ITIL 5 training with customised schedules and group-based pricing for IT, operations and service teams across Athens. Contact us for a group quote tailored to your team size and goals.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with 40 single-answer multiple-choice questions. You have 60 minutes to complete it, and it is based on the ITIL 5 Foundation (Version 5.0) syllabus published by PeopleCert and AXELOS.

    What is the passing score for ITIL 5 Foundation?

    The passing score is 65%, which means answering at least 26 of the 40 questions correctly. The training includes practice questions and mock exams to help you prepare across all nine topic areas.

    Where can I take the ITIL 5 Foundation exam?

    You can sit the exam online through PeopleCert's OnVUE online proctored system, available 24/7, or at a PeopleCert authorised test centre. The exam is typically arranged through an Accredited Training Organization as part of your training and exam package.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To renew, you earn 60 CPD (Continuing Professional Development) points within the three-year certification cycle. Verify current renewal options at peoplecert.org.

    What if I do not pass the exam on the first attempt?

    Our training includes first-attempt guidance, mock exams and practice questions to maximise your readiness. PeopleCert re-sit policies and any re-examination fees are confirmed at peoplecert.org. Ask us about retake support options at enrolment.

    Course Content

    What topics are covered in ITIL 5 Foundation training?

    The training covers the nine ITIL 5 topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, management practices, continual improvement, and Value Stream Mapping and Management.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is designed as an entry point with no prerequisites, so beginners and experienced professionals alike can enrol. The 16-hour programme builds knowledge step by step with practical examples and mock exams.

    What learning materials are provided?

    You receive ITIL 5 Foundation aligned courseware, industry case studies, practice questions and mock exams. Materials are mapped to the official AXELOS ITIL 5 Foundation Syllabus (Version 5.0) so your preparation matches the exam.

    How long is the ITIL 5 Foundation training?

    The programme runs for 16 hours in total, typically delivered as two full days or four half-days depending on the schedule format. It covers all nine topic areas and prepares you for the 40-question exam.

    Is the courseware aligned to the current ITIL edition?

    Yes. The courseware is aligned to ITIL 5 (Version 5.0), the current edition published by PeopleCert and AXELOS, including the ITIL Value System and Value Stream Mapping and Management.

    Enrollment

    How do I enrol in ITIL 5 Foundation training in Athens?

    You can enrol through the Invensis Learning website. Choose live virtual or classroom, complete payment, and you receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom sessions, and customised corporate group training for teams. Choose the format that best fits your schedule and learning preference in Athens.

    Are there prerequisites to enrol?

    No. There are no formal prerequisites for ITIL 5 Foundation, so anyone can enrol, regardless of education or prior ITIL experience. It is the ideal starting point for the ITIL 5 scheme.

    Can I reschedule my training to another batch?

    Yes. Flexible options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange a change that suits you.

    How soon can I start?

    We run regular live virtual and classroom batches, so you can usually start within a short time of enrolling. See upcoming schedules or speak with a learning advisor to find the next available cohort in Athens.