ITIL Version 5 Foundation Certification Training in Finland

Walk Out Certified

Master modern digital product and service management with AXELOS (PeopleCert) aligned ITIL 5 Foundation training built for Finland's IT professionals. This instructor-led programme introduces the ITIL Value System, the seven guiding principles and value stream management, and prepares you for the 40-question PeopleCert Version 5.0 exam.

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Build Modern IT Service Skills with ITIL 5 in Finland

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EUR 1630

What Is ITIL Version 5 Foundation?The Latest Iteration of ITIL

The ITIL Version 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), the fifth iteration of the world's most widely adopted IT service management framework. It introduces digital product and service management, the ITIL Value System, and the practices that help organisations co-create and continually improve value in modern digital environments.

ITIL Version 5 Foundation certification training in Finland is built for IT and business professionals across Helsinki, Espoo, Tampere and Oulu who want a current, digital-era grounding in service management. With Finnish employers set to hire tens of thousands of ICT professionals this decade, ITIL 5 knowledge helps you stand out in a market where service quality and value stream thinking are in demand.

You will learn the seven guiding principles, the four dimensions, the product and service lifecycle and value stream management, all mapped to the official Version 5.0 syllabus and the 40-question, 60-minute PeopleCert exam. Start your ITIL 5 journey with Invensis Learning and turn recognised best practice into career momentum.

Key Highlightsof the ITIL Version 5 Foundation Training Course

End-to-End Learning and Certification Readiness

Structured ITIL 5 Foundation certification training in Finland designed to help learners
Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Finland
Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
Guided preparation support for learners pursuing certification, assessment, or professional skill validation

Structured Courseware and Learning Resources

Access to organized course materials that support step-by-step learning
Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
Practice questions, assignments, quizzes, or mock assessments included where applicable
Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

Instructor-Led, Practical Learning Experience

Live interactive sessions delivered by experienced trainers with relevant domain expertise
Real-world examples, case discussions, and practical activities to improve applied understanding
Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
Training focused on helping learners apply concepts at work, not just complete the course content

Flexible Learning Support in Finland

Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
Learning support designed to help participants stay on track throughout the training journey
Additional revision, retake, or post-training support may be available based on the selected course

Learn the Core Concepts Covered in the Course

Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
Explore practical use cases that show how the concepts are applied in professional environments
Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

Assessment, Practice, and Completion Support

Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
Use assessments to identify learning gaps and strengthen weak areas
Receive guidance through a structured ITIL 5 Foundation exam prep training in Finland
Earn a course completion certificate after successfully meeting the course requirements

Career and Workplace Application

Build practical skills that support professional growth, role advancement, and improved job performance in Finland
Strengthen confidence in applying course concepts to workplace challenges
Improve professional credibility through structured training and certification preparation where applicable
Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

ITIL V5 Foundation Certification Eligibility in FinlandDo You Qualify for the ITIL V5 Foundation Exam?

ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

No formal prerequisites — open to anyone interested in IT service management.
Suitable for IT professionals, service desk and support staff, and ITSM practitioners.
Useful for managers and business stakeholders who interact with IT services.
A basic familiarity with IT services is helpful but not required.

The Payoff of Getting ITIL 5 CertifiedSkills, Recognition and Career Growth

For Individuals

ITIL 5 Foundation helps IT and business professionals build modern service management capability and earn a current, recognised credential. The programme suits service desk analysts, IT operations staff, digital product owners and anyone moving into IT service management in Finland. Whether you are new to ITIL, updating from ITIL 4, or proving your skills to Finnish employers, this training grounds you in the fifth iteration of the framework and the digital-era practices behind it.

If you want a globally recognised service management credential that maps to real hiring demand, ITIL 5 Foundation is a clear first step. You gain the ITIL Value System, guiding principles and exam readiness in one structured, supported programme.

Validates current, digital-era service management knowledge employers value
Positions you for service desk, incident and IT service manager roles
Builds command of the ITIL Value System and value co-creation
Strengthens value stream mapping, flow and continual improvement skills
Provides a globally recognised, transferable AXELOS (PeopleCert) credential
Helps you stand out in Finland's competitive ICT hiring market
Prepares you for the 40-question PeopleCert Version 5.0 exam
Supports progression toward higher ITIL 5 qualifications

For Organizations

ITIL 5 group training helps Finnish organisations raise service management maturity by equipping teams with the current ITIL 5 (Version 5.0) framework. Training can be delivered for service desks, IT operations, PMOs or wider digital teams. For organisations modernising digital services and tightening governance, the programme offers a scalable, flexible way to lift capability across the team.

If your teams manage growing digital products and services without a shared framework, ITIL 5 training creates a common approach to value co-creation, value streams and continual improvement that leaders can build on.

Builds a shared, current service management language across teams
Connects digital product and service delivery to real value outcomes
Improves incident, problem and change handling and resilience
Supports NIS2 and Cybersecurity Act service governance expectations
Enables customised, role-based training for IT and service teams
Standardises value stream and continual improvement practice
Provides flexible onsite and live virtual delivery across Finland
Builds stronger in-house ITSM capability and talent retention

ITIL V5 Foundation Exam Format in FinlandWhat to expect on exam day

The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

Exam Component	Details
Exam Name	ITIL V5 Foundation
Conducted By	PeopleCert
Exam Duration	60 minutes
Number of Questions	40 multiple-choice questions
Passing Score	65% (26 of 40 correct)
Exam Format	Multiple-choice, closed book; online proctored or test center
Testing Basis	ITIL V5 Foundation syllabus
Testing Format	PeopleCert online proctored or test center
Book	Closed book
Certificate Validity	3 years; renew via PeopleCert CPD or re-exam

ITIL V5 Foundation Certification Cost in Finland

The total cost of getting ITIL V5 Foundation certified in Finland includes the training fee and the certification exam fee.

Training Cost Includes:

Accredited ITIL 5 Foundation certification training in Finland delivered by experienced service management instructors
Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
Expert guidance throughout the learning journey, including exam preparation strategies and revision support
The ITIL Version 5 Foundation training cost in Finland is EUR 1630

Exam Cost:

PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
PeopleCert online proctored or test center delivery
ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

ITSM Salaries and Careers in FinlandWhy Consider ITIL 5 Foundation?

ITIL 5 Foundation is a recognised marker of modern service management capability across Finland's IT services, telecoms, banking and public sector employers. As Finnish organisations race to fill an ICT skills gap and mature their digital services, professionals who understand the ITIL Value System and value stream management are increasingly sought after, from service desk analysts to IT service managers. Here is what the Finnish market is telling us right now.

€69,000

Average IT Service Manager salary, Finland

per year, PayScale/ERI 2026

€61,752

Service Delivery Manager, Helsinki

average, SalaryExpert 2026

130,000

New IT hires needed by 2030

Finland tech sector, 2026

~15%

Tech sector annual growth

25,000+ new roles, 2026

SECTORS HIRING

—IT Services and Digital Consulting
—Telecommunications and Networks
—Banking, Financial Services and Insurance
—Public Sector and Government Digital Services
—Manufacturing and Industrial Technology
—Healthcare and Life Sciences

GROWTH TRENDS

—Finland targeting around 130,000 new IT hires by 2030
—Technology sector growing near 15% and adding 25,000+ roles
—ICT skills shortage constraining digital transformation
—NIS2 Cybersecurity Act raising service governance demand
—66% of Finnish firms now using GenAI tools
—Award-winning public digital services (suomi.fi) needing ITSM

Sources: PayScale, ERI SalaryExpert, Glassdoor, Paylab (Finland) 2026; TEM occupational barometer; European Commission Digital Decade 2026.

Designation

ITIL Version 5 Foundation Certified Professionals in Finland : Salary Insights and Trends

Hiring Companies in Finland

€32K

Min

€40K

Average

€52K

Max

PayScale · Salary Explorer (Finland) 2026

TietoevryCGIFujitsuDigia

Source: Tietoevry · CGI · Fujitsu · Digia

Market Forces Fuelling ITIL 5 Demand in Finland

ICT Skills Shortage

Finland aims to hire around 130,000 new IT professionals by 2030, yet supply lags demand. ITIL 5 gives service teams a shared, current framework that helps employers close the capability gap faster.

ITIL 5 builds modern service management skills

Rising Cyber and Compliance Pressure

The 2025 Cybersecurity Act and NIS2 raise the bar for reliable, well-governed IT services. ITIL 5 practices for incident, problem and change strengthen the resilience regulators and boards now expect.

ITIL 5 strengthens service governance

Digital Public Services at Scale

Finland runs some of Europe's best digital public services, such as suomi.fi, which demand disciplined service management. ITIL 5's value system helps public bodies sustain quality as services grow.

ITIL 5 supports public sector service quality

Value Leakage in Digital Delivery

As Finnish firms scale cloud and GenAI, weak links between strategy and delivery cause value leakage. ITIL 5 value stream mapping exposes waste and improves flow across digital products.

ITIL 5 builds value stream management skills

Moving on from ITIL 4

Employers adopting the latest edition need people fluent in the fifth iteration. ITIL 5 Foundation gives teams the current, digital-era framework that Finnish hiring managers increasingly ask for.

ITIL 5 keeps your skills current

Service Quality as a Differentiator

In a competitive Nordic market, consistent service experience wins and keeps customers. ITIL 5 helps organisations co-create value and continually improve outcomes for users.

ITIL 5 improves service outcomes

Sources: TEM occupational barometer; European Commission Digital Decade 2026; Chambers Cybersecurity 2026 (Finland); Technology Industries of Finland.

ITIL 5 Foundation is more than a certificate. It is a springboard into modern service management roles. Join professionals across Finland who are turning best practice into career growth. Start your journey today.

Your Finland Career Transformation

Where You Stand Today vs After ITIL 5

See the Difference the Credential Makes

Finland's IT market is expanding through digital transformation, cyber regulation and public service modernisation, and employers increasingly separate certified service professionals from the rest. Here is which side of that line you want to be on.

Today

Service desk pay bands with limited room to negotiate

After ITIL 5

Eligible for service manager roles averaging around €69,000 in Finland

Today

Service desk pay bands with limited room to negotiate

Today

Passed over for roles that list ITIL among their preferences

After ITIL 5

Shortlisted for ITSM roles across IT services, telecoms and the public sector

Today

Passed over for roles that list ITIL among their preferences

Today

Confident in doing the work, less so in the framework

After ITIL 5

Fluent in the guiding principles, four dimensions and service lifecycle

Today

Confident in doing the work, less so in the framework

You earn your ITIL 5 Foundation

Before

Service skills based on habit rather than a current framework

Now you have

A recognised ITIL 5 grounding in modern digital service management

Before

Service skills based on habit rather than a current framework

Before

ITIL 4 knowledge that employers are starting to move beyond

Now you have

Fluency in the latest ITIL Version 5.0 edition and the ITIL Value System

Before

ITIL 4 knowledge that employers are starting to move beyond

Before

A focus on tickets rather than value and outcomes

Now you have

The ability to co-create value and improve value streams end to end

Before

A focus on tickets rather than value and outcomes

Before

A CV that blends in among Finnish IT applicants

Now you have

A globally recognised AXELOS (PeopleCert) credential that helps you stand out

Before

A CV that blends in among Finnish IT applicants

"The distance between running a service desk and leading service management is increasingly a current, recognised credential, and Finnish employers already know it."

Join 50,000+ professionals who trained with Invensis Learning and made the shift.

Sources: PayScale, ERI SalaryExpert, Glassdoor, Paylab (Finland) 2026.

How to Get ITIL V5 Founfdation Certified in FinlandStep-by-Step Certification Process

The ITIL V5 Foundation certification path in Finland is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

Step 1

Enrol in the 2-Day ITIL V5 Foundation Course

Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

Step 1

Enrol in the 2-Day ITIL V5 Foundation Course

Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 3

Schedule Your Exam

The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

Step 3

Schedule Your Exam

The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

Step 4

Sit the ITIL V5 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

Step 4

Sit the ITIL V5 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

Step 5

Earn Your ITIL V5 Foundation Certificate

After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

Step 5

Earn Your ITIL V5 Foundation Certificate

Step 6

Maintain and Progress Your Certification

ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

Step 6

Maintain and Progress Your Certification

ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

Course Curriculumof the ITIL Version 5 Foundation Certification Training

The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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Digital products and digital services
Products, services, and service offerings
Value co-creation
Utility and warranty
Outputs vs outcomes
Costs and risks
Continual improvement
Service relationships and SLAs

Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

Module 1: Key ITIL Terms & Definitions

Digital products and digital services
Products, services, and service offerings
Value co-creation
Utility and warranty
Outputs vs outcomes
Costs and risks
Continual improvement
Service relationships and SLAs

Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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Skills You Will Build in ITIL 5 FoundationMapped to the Version 5.0 Syllabus

In ITIL 5 Foundation you will learn modern digital service management, the ITIL Value System, the seven guiding principles, the four dimensions, the product and service lifecycle and value stream management. By the end of the programme you can speak the language of service management and are ready for the Version 5.0 exam.

Digital Product and Service Management

You will learn what modern digital products and services are and how value is created across their lifecycle, from discovery and design through to operation, delivery and support.

The ITIL Value System

Understand how guiding principles, governance, value chain activities, management practices and continual improvement combine into one system that co-creates value.

The Seven Guiding Principles

Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think and work holistically, keep it simple, and optimise and automate.

The Four Dimensions

Balance organisations and people, value streams and processes, information and technology, and partners and suppliers for a holistic approach to service management.

Value Stream Mapping and Management

Identify, map and manage value streams to expose waste, improve flow and lift outcomes across digital products and services.

Continual Improvement and Exam Readiness

Use the ITIL continual improvement model and structured practice to prepare for the 40-question, 60-minute closed-book PeopleCert exam.

Who Should TakeITIL V5 Foundation Certification Training in Finland?

IT Service Manager

Service Desk Analyst

ITSM Practitioner

IT Support Engineer

IT Operations Manager

Incident / Problem Manager

Change Manager

IT Project Manager

Who Can Take This Certification Training

ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

ITIL V5 Foundation Classroom Training

Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support

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Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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ITIL V5 Foundation Live Virtual Training

Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity

EUR 1630

Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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ITIL V5 Foundation Corporate Group Training

Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces

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Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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ITIL V5 Foundation Focused 1-to-1 Training

One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs

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Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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ITIL V5 Foundation Classroom Training

Instructor-led classroom sessions

Interactive discussions and group activities

Real-world examples and practical exercises

Structured learning with fixed schedules

Opportunities for peer networking and collaboration

Practice assessments and knowledge checks

Dedicated Q&A and concept clarification

Immediate trainer feedback and support

Untitled

Please Note:Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

Loading schedules…

Why Choose Invensis Learning in FinlandAccredited, Trusted, Learner-First

As a trusted ITIL Version 5 Foundation training company in Finland, Invensis Learning delivers ITIL 5 Foundation training for individuals and organisations across Finland who want a current, digital-era grounding in service management. As a PeopleCert Accredited Training Organisation, we combine AXELOS-aligned courseware, experienced trainers, flexible formats and structured exam preparation. Whether you enrol as a professional in Helsinki or arrange corporate training for a team in Espoo or Tampere, our programme is built around practical understanding, real-world application and a clear path to passing the Version 5.0 exam.

PeopleCert-accredited trainers with real IT service management experience
Courseware aligned to the official AXELOS ITIL 5 (Version 5.0) syllabus
Flexible live virtual, classroom and corporate delivery across Finland
16-hour programme covering all nine ITIL 5 Foundation topic areas
Mock exams and practice questions for the 40-question PeopleCert exam
ISO 9001:2015 and ISO 27001:2022 certified training provider
Dedicated learner support before, during and after the training
Trusted by professionals and teams across more than 100 countries

200K+

Professionals Trained

12M+

Hours of Training Delivered

Flexible Learning Modes

98%

First-Attempt Pass Rate

ISO 9001:2015 Certified

ISO 27001:2022 Certified

Secure SSL Encryption

Leaders in Training industry for 12+ years

Over 5000 five star reviews

Level AA conformance, W3C WCAG 2.2

ITIL Version 5 Foundation Training Locations in FinlandAll our classroom training is now available online at your convenience

ITIL Version 5 Foundation in Finland

Hotel Sveitsi, Härkävehmaankatu 4, 05900 Hyvinkää

ITIL Version 5 Foundation in Finland

Nova Skyland Hotel, Tähtikuja 6, 96930 Rovaniemi

ITIL Version 5 Foundation in Finland

Hotel Sveitsi, Härkävehmaankatu 4, 05900 Hyvinkää

ITIL Version 5 Foundation in Finland

Nova Skyland Hotel, Tähtikuja 6, 96930 Rovaniemi

Corporate ITIL 5 Training for Finnish TeamsBuilt for Your Team

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Suitable for small, medium and large IT and service teams
Customised schedules aligned to your team's availability
Delivery via onsite, live virtual or hybrid formats across Finland
PeopleCert-accredited trainers with ITSM and industry experience
Role-based examples for IT services, telecoms, banking and public sector
Dedicated coordination and learner support for group programmes
Scalable delivery for teams in Helsinki, Espoo, Tampere and beyond

What Our Learners Say

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From Tickets to Value Streams

"The ITIL 5 Foundation training changed how I think about my work. I moved from simply closing tickets to seeing value streams and outcomes. The trainer's real examples and the mock exams made the Version 5.0 concepts click, and I passed comfortably."

Aleksi Virtanen

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Approachable and Well Structured

"As someone new to ITIL, I found the programme very approachable. The four dimensions and the guiding principles were explained clearly, and the practice questions matched the real exam format well. I now feel confident using the framework at work."

Sofia Korhonen

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0/0

A Smooth Update to ITIL 5

"I had an ITIL 4 background and wanted to update to the current edition. The training made the shift to ITIL 5 easy to follow, especially value stream management and continual improvement. Strong content and helpful exam preparation throughout."

Mikael Nieminen

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Real Impact for Our Service Team

"We enrolled our service management team on the corporate programme. The trainer tailored examples to our sector and the team came away with a shared language for incidents, changes and value. Coordination was smooth and the impact on our ways of working was immediate."

Laura Mäkinen

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Consistency Across Our IT Function

"Rolling out ITIL 5 Foundation across our IT function gave us consistency we had been missing. The AXELOS-aligned courseware and flexible virtual delivery fitted our schedule, and governance and service quality both improved after the training."

Juha Laine

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0/0

4.6

Ratings

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Locations Worldwide

99%

Training Satisfaction

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Foundation

SIAM Professional

Frequently Asked QuestionsHere's everything you may ask...

Yes. ITIL 5 Foundation is a globally recognised, current service management credential valued by Finnish employers in IT services, telecoms, banking and the public sector. With Finland aiming to hire around 130,000 IT professionals by 2030, it helps you stand out and move toward roles such as IT service manager. Talk to a learning advisor to plan your path.

General

Is ITIL 5 Foundation worth it for my career in Finland?

What is ITIL 5 Foundation?

ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create, deliver and continually improve value.

How does ITIL 5 differ from ITIL 4?

ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core structure, and Value Stream Mapping and Management as a dedicated topic, with an updated ITIL Value System evolved from the ITIL 4 Service Value System.

Do I need any prerequisites for ITIL 5 Foundation?

No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. It is designed for IT and business professionals at any career stage.

Who should take ITIL 5 Foundation?

It suits IT professionals new to ITIL, service desk and operations staff, digital product owners, DevOps and Agile practitioners, and business professionals working with digital service teams. It also suits ITIL 4 holders who want the current edition.

Pricing

How much does ITIL 5 Foundation training cost in Finland?

Training is typically offered as a combined training and exam package, with pricing that varies by format and schedule. We quote fees in euros and share current options on request. Contact us for a quote or ask about group and corporate pricing for your team.

What is included in the course fee?

The fee typically includes AXELOS-aligned courseware, instructor-led sessions, mock exams and practice questions, case studies, and learner support. The PeopleCert exam voucher is usually included in the package. Confirm exact inclusions when you request a quote.

Is the PeopleCert exam fee included in the price?

In most cases the ITIL 5 Foundation exam voucher is bundled into the training package. PeopleCert exam pricing varies by region and channel, so we confirm the exact inclusion for your enrolment. Ask a learning advisor to check what your package covers.

Do you offer corporate or group discounts?

Yes. We offer corporate group training with customised schedules and volume-based pricing for IT and service teams across Finland. Reach out for a tailored group quote for your organisation.

What payment options are available?

We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

Exam

What is the format of the ITIL 5 Foundation exam?

The ITIL 5 Foundation exam is closed book with 40 single-answer multiple-choice questions. It is based on the ITIL 5 Foundation (Version 5.0) syllabus and delivered by PeopleCert, either online via OnVUE proctoring or at an authorised test centre.

How many questions are on the exam and how long is it?

The exam has 40 questions and lasts 60 minutes (1 hour). It is a closed-book, single-answer multiple-choice format.

What is the passing score for ITIL 5 Foundation?

The passing score is 65%, which means answering at least 26 out of 40 questions correctly. We include mock exams and practice questions so you can build readiness across all nine topic areas before exam day.

Where can I take the ITIL 5 Foundation exam in Finland?

You can sit the exam online through PeopleCert's OnVUE proctoring system, available 24/7 from home or office, or at a PeopleCert authorised test centre. The exam is usually arranged as part of your training and exam package.

What if I do not pass on the first attempt?

If you do not pass first time, you can resit the exam under PeopleCert's policy. Our training includes practice questions, mock exams and first-attempt guidance to help you prepare thoroughly. Ask about retake options when you enrol.

Course Content

Can a beginner take this course without ITIL experience?

Yes. ITIL 5 Foundation is an entry-level course with no prerequisites, so beginners are welcome. The programme builds concepts step by step, from digital service management basics to the ITIL Value System, with trainer support throughout.

What topics does the ITIL 5 Foundation training cover?

The training covers the nine topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, ITIL's management practices, continual improvement, and value stream mapping and management.

How long is the ITIL 5 Foundation training programme?

The instructor-led programme runs for 16 hours, delivered as two full days or four half days depending on the schedule. It covers all nine topic areas and prepares you for the 40-question PeopleCert exam.

Are practice tests and mock exams included?

Yes. The programme includes practice questions and full mock exams aligned to the 40-question, 60-minute closed-book format, plus case studies, so you can identify weak areas and build confidence before the exam.

Is the courseware aligned with the latest ITIL edition?

Yes. The courseware is aligned to the official AXELOS (PeopleCert) ITIL 5 Foundation (Version 5.0) syllabus, the current fifth iteration of the framework.

Enrollment

How soon can I start and how do I enrol?

You can enrol through the Invensis Learning website in a few steps. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to pick a start date.

What training formats are available in Finland?

We offer online (live virtual) instructor-led training, classroom sessions and customised corporate group training across Finland, so you can choose the format that fits your schedule and learning style.

How long is the ITIL 5 Foundation certification valid?

ITIL 5 Foundation is valid for three years. To renew, you earn 60 CPD (Continuing Professional Development) points within each three-year certification cycle. Renewal options are managed through PeopleCert.

Can I reschedule or transfer to another batch?

Yes. Flexi options let you reschedule or transfer to another batch, and selected plans let you attend the training twice. Contact support to arrange a change that suits you.

What is the refund or cancellation policy?

Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.

ITIL V5 Foundation Exam Format in FinlandWhat to expect on exam day

Exam Component

Details

Exam Name

ITIL V5 Foundation

Conducted By

PeopleCert

Exam Duration

60 minutes

Number of Questions

40 multiple-choice questions

Passing Score

65% (26 of 40 correct)

Exam Format

Multiple-choice, closed book; online proctored or test center

Testing Basis

ITIL V5 Foundation syllabus

Testing Format

PeopleCert online proctored or test center

Book

Closed book

Certificate Validity

3 years; renew via PeopleCert CPD or re-exam

ITSM Salaries and Careers in FinlandWhy Consider ITIL 5 Foundation?

Skills You Will Build in ITIL 5 FoundationMapped to the Version 5.0 Syllabus

ITIL Version 5 Foundation Certification Training in Finland

What Is ITIL Version 5 Foundation?UntitledThe Latest Iteration of ITIL

What Is ITIL Version 5 Foundation?The Latest Iteration of ITIL

Key Highlightsof the ITIL Version 5 Foundation Training Course

ITIL V5 Foundation Certification Eligibility in FinlandDo You Qualify for the ITIL V5 Foundation Exam?

The Payoff of Getting ITIL 5 CertifiedSkills, Recognition and Career Growth

ITIL V5 Foundation Exam Format in FinlandWhat to expect on exam day

ITIL V5 Foundation Certification Cost in Finland

ITSM Salaries and Careers in FinlandWhy Consider ITIL 5 Foundation?

SECTORS HIRING

GROWTH TRENDS

Market Forces Fuelling ITIL 5 Demand in Finland

ICT Skills Shortage

Rising Cyber and Compliance Pressure

Digital Public Services at Scale

Value Leakage in Digital Delivery

Moving on from ITIL 4

Service Quality as a Differentiator

Where You Stand Today vs After ITIL 5

See the Difference the Credential Makes

How to Get ITIL V5 Founfdation Certified in FinlandStep-by-Step Certification Process

Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

Step 2: Complete the Accredited Training

Step 3: Schedule Your Exam

Step 4: Sit the ITIL V5 Foundation Exam

Step 5: Earn Your ITIL V5 Foundation Certificate

Step 6: Maintain and Progress Your Certification

Enrol in the 2-Day ITIL V5 Foundation Course

Enrol in the 2-Day ITIL V5 Foundation Course

Complete the Accredited Training

Complete the Accredited Training

Schedule Your Exam

Schedule Your Exam

Sit the ITIL V5 Foundation Exam

Sit the ITIL V5 Foundation Exam

Earn Your ITIL V5 Foundation Certificate

Earn Your ITIL V5 Foundation Certificate

Maintain and Progress Your Certification

Maintain and Progress Your Certification

Module 1: Key ITIL Terms & Definitions

Module 2: ITIL Four Dimensions of Product & Service Management

Module 3: ITIL Product & Service Lifecycle

Module 4: ITIL Value System (ITIL VS)

Module 5: Value Stream Identification, Mapping & Management

Module 6: ITIL & Artificial Intelligence (AI)

Module 7: ITIL & Other Frameworks

Course Curriculumof the ITIL Version 5 Foundation Certification Training

Module 1: Key ITIL Terms & Definitions

Skills You Will Build in ITIL 5 FoundationMapped to the Version 5.0 Syllabus

Digital Product and Service Management

The ITIL Value System

The Seven Guiding Principles

The Four Dimensions

Value Stream Mapping and Management

Continual Improvement and Exam Readiness

Who Should TakeITIL V5 Foundation Certification Training in Finland?

ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

ITIL V5 Foundation Classroom Training

ITIL V5 Foundation Live Virtual Training

ITIL V5 Foundation Corporate Group Training

ITIL V5 Foundation Focused 1-to-1 Training

ITIL V5 Foundation Classroom Training

Why Choose Invensis Learning in FinlandAccredited, Trusted, Learner-First

ITIL Version 5 Foundation Training Locations in FinlandAll our classroom training is now available online at your convenience

Corporate ITIL 5 Training for Finnish TeamsBuilt for Your Team

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