Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL Version 5 Foundation and What Does It Cover?UntitledYour Entry into Modern ITSM

    The ITIL Version 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme, introducing the core concepts of digital product and service management, the ITIL Value System and the practices that help organisations co-create value. ITIL Version 5 Foundation certification training in Helsinki gives you a current-edition, globally recognised credential governed by AXELOS and awarded by PeopleCert. ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library and a clear step on from ITIL 4, with an explicit focus on the product and service lifecycle, value co-creation and Value Stream Mapping and Management. The course suits IT professionals, digital product managers, service desk and operations staff, and DevOps or Agile practitioners across Helsinki's IT services, telecoms and financial sectors. With no formal prerequisites and a 16-hour, exam-focused format, the programme prepares you for the 40-question PeopleCert exam and a credential that Finnish and Nordic employers value. Start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Helsinki, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL Version 5 Foundation and What Does It Cover?Your Entry into Modern ITSM

    The ITIL Version 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme, introducing the core concepts of digital product and service management, the ITIL Value System and the practices that help organisations co-create value. ITIL Version 5 Foundation certification training in Helsinki gives you a current-edition, globally recognised credential governed by AXELOS and awarded by PeopleCert.

    ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library and a clear step on from ITIL 4, with an explicit focus on the product and service lifecycle, value co-creation and Value Stream Mapping and Management. The course suits IT professionals, digital product managers, service desk and operations staff, and DevOps or Agile practitioners across Helsinki's IT services, telecoms and financial sectors.

    With no formal prerequisites and a 16-hour, exam-focused format, the programme prepares you for the 40-question PeopleCert exam and a credential that Finnish and Nordic employers value. Start your ITIL 5 journey with Invensis Learning.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Helsinki, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 5 Foundation certification training in Helsinki designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Helsinki
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Helsinki

    • Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 5 Foundation exam prep training in Helsinki
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Helsinki
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL V5 Foundation Certification Eligibility in HelsinkiDo You Qualify for the ITIL V5 Foundation Exam?

    ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites - open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    What You Gain from ITIL 5 Foundation CertificationRecognition, Skills and Career Momentum

    For Individuals

    For Individuals

    ITIL 5 Foundation training helps IT and digital professionals build modern service management capability and earn a credential that Nordic employers recognise. The course suits service desk analysts, IT operations staff, product managers and anyone new to ITIL. Whether you are moving into IT service management, refreshing older ITIL knowledge, or supporting digital services in IT, telecoms or banking, this training builds capability aligned to the current AXELOS framework.

    If you want a globally portable, current-edition credential to advance your career in Helsinki, ITIL 5 Foundation is a clear first step. You gain the concepts, the exam preparation and the confidence to apply value-driven service management at work.

    • Earn a current-edition, globally recognised ITIL 5 credential governed by AXELOS and awarded by PeopleCert
    • Positions you for IT service management, service desk and IT operations roles across Helsinki
    • Build fluency in the ITIL Value System, guiding principles and the product and service lifecycle
    • Understand value co-creation, the four dimensions and Value Stream Mapping and Management
    • No prerequisites, so you can start whatever your background or experience level
    • Prepares you for the 40-question, 60-minute PeopleCert exam with a 65% pass mark
    • Strengthens your standing in Finland's IT services, telecoms and financial sectors
    • Opens a clear route toward higher ITIL 5 qualifications
    For Organizations

    For Organizations

    ITIL 5 group training helps organisations build consistent service management capability by equipping teams with the current-edition framework. The training can be delivered for service desks, IT operations, product teams or wider IT functions. For organisations connecting IT delivery to business value and modernising their services, this training provides a scalable, flexible solution across Helsinki and the Nordics.

    If your teams manage digital services with inconsistent practice, ITIL 5 group training creates a shared service management language. Staff gain a standardised approach to value co-creation, guiding principles and continual improvement.

    • Standardises IT service management practice across teams and business units
    • Aligns IT and digital delivery with the ITIL Value System and business outcomes
    • Improves value co-creation, flow and continual improvement across value streams
    • Builds a shared ITSM language for service desk, operations and product teams
    • Supports digital transformation, cloud modernisation and cybersecurity programmes
    • Flexible onsite and live virtual delivery for teams across Helsinki and Finland
    • Accredited, AXELOS aligned courseware and PeopleCert certified trainers
    • Scalable group training for Nordic and global teams

    ITIL V5 Foundation Exam Format in HelsinkiWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL V5 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL V5 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL V5 Foundation Certification Cost in Helsinki

    The total cost of getting ITIL V5 Foundation certified in Helsinki includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 5 Foundation certification training in Helsinki delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL Version 5 Foundation training cost in Helsinki is EUR 1630

    Exam Cost:

    • PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in HelsinkiWhy Get ITIL 5 Certified?

    ITIL is the world's most widely adopted IT service management framework, and in Helsinki the current ITIL 5 edition is valued by IT services firms, telecoms, banks and public-sector organisations that run large, always-on digital services. As Nordic enterprises standardise their service management and Finland's digital government expands, employers increasingly look for current-edition ITIL skills. Demand runs from service desk and IT support roles up to incident managers, service delivery managers and IT managers, and here is what the market is telling us right now.

    €82,700

    IT Manager average salary, Finland

    per year, ERI SalaryExpert 2026

    €61,750

    Service Delivery Manager, Helsinki

    average, ERI SalaryExpert 2026

    €60,800

    Incident Manager, Helsinki

    average, SalaryExpert 2026

    €76,000

    IT professional pay, Helsinki

    average, Glassdoor 2026

    SECTORS HIRING

    • —IT Services and Consulting
    • —Telecommunications
    • —Banking, Financial Services and Insurance
    • —Public Sector and Government Digital
    • —Gaming and Digital Products
    • —Healthcare and Life Sciences

    GROWTH TRENDS

    • —Nordic enterprises standardising on ITIL for service management
    • —Public sector digitalisation across Finnish government services
    • —Cloud modernisation and cybersecurity driving ITSM demand
    • —Telecom and 5G operations needing service governance
    • —DevOps and Agile teams adopting ITIL value streams
    • —Shortage of current-edition ITIL 5 certified professionals

    Sources: PayScale, ERI SalaryExpert, Glassdoor (Finland and Helsinki) 2026.

    Why ITIL 5 Skills Are in Demand Across Helsinki

    Inconsistent Service Management

    Helsinki enterprises run large, hybrid IT estates, but service management practice often varies by team. ITIL 5 provides one shared, current-edition model to standardise on.

    ITIL 5 gives teams one shared, current model

    Public Sector Digitalisation

    Finland leads Europe in digital government, and public services need mature service governance. ITIL 5 certified staff help deliver reliable, value-driven digital services.

    ITIL 5 supports reliable digital government

    Cloud and Cybersecurity Demands

    Cloud modernisation and rising security expectations stretch IT operations. ITIL 5's value streams and management practices help teams keep services reliable and secure.

    ITIL 5 builds value stream and practice skills

    Telecom and 5G Complexity

    Helsinki's telecom sector runs complex, always-on services. ITIL 5 supports the service governance and continual improvement these operations increasingly require.

    ITIL 5 supports service governance at scale

    Current-Edition Skills Gap

    Many professionals hold older ITIL knowledge, but employers want the fifth iteration. ITIL 5 Foundation proves you are current with the latest AXELOS framework.

    ITIL 5 Foundation proves you are current

    Value Delivery Pressure

    Boards want IT to prove value, not just uptime. ITIL 5's focus on value co-creation and value stream management equips professionals to link delivery to outcomes.

    ITIL 5 connects delivery to business value

    Sources: Glassdoor, ERI SalaryExpert (Finland and Helsinki) 2026; industry hiring observations for Nordic IT services.

    ITIL 5 Foundation is more than a certificate. It is a career step for IT and digital professionals in Helsinki who want to lead modern, value-driven service management. Start your journey today.

    Your Helsinki Career Transformation

    Where You Stand Today,

    And Where ITIL 5 Certification Takes You

    Helsinki's IT and digital market is expanding with cloud modernisation, public-sector digitalisation and telecom investment, and employers increasingly separate current-edition ITIL professionals from the rest. Here is which side of that line you want to be on.

    Today

    Pay capped with limited leverage in the Helsinki IT market

    After ITIL 5

    IT service manager roles in Helsinki average around €60,000 to €63,000, with IT managers higher

    Today

    Overlooked for roles that list ITIL as preferred

    After ITIL 5

    Eligible for ITSM roles across IT services, telecoms and financial services

    Today

    Confident in tasks, but employers want service management fluency

    After ITIL 5

    Fluent in digital product and service management the ITIL 5 way

    You earn your ITIL 5 Foundation

    Before

    IT service knowledge based on older ITIL editions

    Now you have

    A current ITIL 5 credential recognised by Nordic and global employers

    Before

    Practices that vary from team to team with no shared model

    Now you have

    Command of the ITIL Value System and the seven guiding principles

    Before

    A delivery focus with limited view of how value flows

    Now you have

    The ability to map and manage value streams for better flow and outcomes

    Before

    Recognition that fades when you change employer or sector

    Now you have

    A globally portable credential valued across Finland and beyond

    "The gap between running IT tasks and managing digital services the ITIL 5 way is a recognised credential, and the employers that matter already know it."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: Glassdoor, ERI SalaryExpert, PayScale (Finland and Helsinki) 2026.

    How to Get ITIL V5 Founfdation Certified in Helsinki Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Helsinki is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Step 1

    Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4

    Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5

    Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6

    Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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    100% Secure and Safe download

    Skills You Will Build in ITIL 5 FoundationCapabilities for Modern IT Service Management

    In ITIL 5 Foundation training you will learn digital product and service management, the ITIL Value System, the seven guiding principles, the four dimensions, the product and service lifecycle, ITIL's management practices, continual improvement, and Value Stream Mapping and Management. Each topic maps to the nine areas of the official PeopleCert ITIL 5 Foundation syllabus.

    Digital Product and Service Management

    You will learn how digital products and services create value, how they are managed across the lifecycle, and why continual improvement sits at the heart of ITIL 5. This is the foundation for everything else on the course.

    Value Co-Creation

    Explain how value is co-created with consumers and stakeholders, weighing outcomes, costs, risks, experience and sustainability rather than focusing on outputs alone.

    The Four Dimensions

    Assess the four dimensions of product and service management: organisations and people, value streams and processes, information and technology, and partners and suppliers.

    The ITIL Value System

    Understand how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.

    The Seven Guiding Principles

    Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, and optimise and automate.

    The Product and Service Lifecycle

    Describe the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and how they work together to create value.

    ITIL's Management Practices

    Explore the role of ITIL management practices and how official practice guides support consistent, effective ways of working across an organisation.

    Value Stream Mapping and Management

    Identify, map and manage value streams to improve flow, visibility and outcomes, using value stream techniques to make work visible and reduce waste.

    Who Should TakeITIL V5 Foundation Certification Training in Helsinki?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1630

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning in HelsinkiAccredited, Expert-Led ITSM Training

    Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations in Helsinki that want to build modern service management capability and prepare for the PeopleCert exam. As a PeopleCert Accredited Training Organization, our programmes combine accredited, AXELOS aligned instructors, flexible delivery formats, organised courseware and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning provides a professional learning experience built around practical understanding, real-world application and measurable outcomes. As an accredited ITIL Version 5 Foundation training company in Helsinki, Invensis Learning supports every learner from enrolment through to exam day.

    • PeopleCert Accredited Training Organization delivering AXELOS aligned ITIL 5 courseware
    • Accredited, experienced trainers with real IT service management backgrounds
    • Flexible live virtual, classroom and corporate group training formats
    • ISO 9001:2015 quality and ISO 27001:2022 information security certified
    • A 16-hour, exam-focused programme with mock exams and practice questions
    • Dedicated learner support before, during and after training
    • First-attempt exam guidance and exam voucher options
    • Trusted worldwide with regional support across Finland

    500+

    Corporate Clients

    15+

    Years of Training Excellence

    24/7

    Learner Support

    50+

    Industries Served

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    ISO 27001:2022 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in HelsinkiInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Helsinki

    Radisson Blu Plaza Hotel Mikonkatu 23, 00100 Helsinki, Finland

    ITIL Version 5 Foundation Training Location in Helsinki

    Clarion Hotel Helsinki Tyynenmerenkatu 2, 00220 Helsinki, Finland

    corporate banner

    Corporate ITIL 5 Team TrainingFor Your Helsinki Workforce

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    • Suitable for small, medium and large teams
    • Customised schedules based on team availability
    • Onsite, live virtual or hybrid delivery across Helsinki and Finland
    • Accredited trainers with real IT service management expertise
    • Role-based, industry-relevant examples for stronger workplace application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for Nordic and global teams

    Leading Organisations

    NokiaTietoevryCGIElisaTeliaOP Financial Group

    What Our Learners Say

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    Passed on the First Attempt

    "The ITIL 5 Foundation course made the ITIL Value System and guiding principles genuinely clear. The trainer used real service desk examples, and I passed the PeopleCert exam on my first attempt."

    Mikko Virtanen

    Service Desk Team Lead

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    0/0

    A Clear Entry into Modern ITSM

    "As someone new to ITIL, the no-prerequisites entry point was perfect. The mock exams and practice questions built my confidence, and I now apply the four dimensions in my daily support work."

    Aino Korhonen

    IT Support Specialist

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    Great Update to the Latest Edition

    "Moving from older ITIL knowledge to the current edition was easier than I expected. The sessions on value streams and continual improvement have already changed how our operations team works."

    Juhani Makinen

    IT Operations Analyst

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    0/0

    Standardised Our Team's Approach

    "We trained a mixed group of service desk and product staff. Invensis Learning tailored the examples to our environment, and the team now shares one service management language across projects."

    Laura Nieminen

    Learning and Development Manager, IT Services Sector

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    Measurable Impact for Our Operations

    "The corporate delivery was flexible and well organised, and the accredited trainer kept everyone engaged. Our support metrics have improved since the team adopted the ITIL 5 practices."

    Antti Laine

    Head of IT Operations, Telecom Sector

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation gives you a current-edition, globally recognised IT service management credential that Helsinki employers in IT services, telecoms, banking and the public sector value. It opens roles from service desk analyst to incident manager and IT service manager, where salaries range from around 42,000 euros to over 82,000 euros a year.

    General

    Is the ITIL 5 Foundation certification worth it for my career in Helsinki?

    Yes. ITIL 5 Foundation gives you a current-edition, globally recognised IT service management credential that Helsinki employers in IT services, telecoms, banking and the public sector value. It opens roles from service desk analyst to incident manager and IT service manager, where salaries range from around 42,000 euros to over 82,000 euros a year.

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, awarded by PeopleCert. It introduces digital product and service management, the ITIL Value System and the practices that help organisations create value. It suits IT professionals, product managers, service desk and operations staff, and DevOps or Agile practitioners.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, introduces the product and service lifecycle as a core element, adds Value Stream Mapping and Management as a dedicated topic, and updates the ITIL Value System with a stronger emphasis on value co-creation and sustainability.

    Do I need any prior ITIL knowledge or ITIL 4 to start?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone regardless of education, experience or prior ITIL knowledge. Professionals who hold ITIL 4 will recognise some concepts, but ITIL 4 is not required to take ITIL 5 Foundation.

    Is ITIL 5 Foundation recognised internationally?

    Yes. ITIL is the world's most widely adopted IT service management framework, and PeopleCert operates in over 200 countries. The ITIL 5 Foundation credential is recognised by employers globally, including across Finland and the wider Nordic region.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To keep it active, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. You can confirm current renewal options at peoplecert.org.

    Pricing

    How much does ITIL 5 Foundation training cost in Helsinki?

    Training fees vary by format and schedule, so the price for ITIL 5 Foundation training in Helsinki is available on request in euros. Your fee typically covers accredited courseware, practice questions, mock exams and learner support. Request a quote to see current options and any group pricing.

    What is included in the course fee?

    The fee typically includes AXELOS aligned courseware, practice questions, mock exams, first-attempt exam guidance, learner support and a course completion certificate. Exam voucher inclusion can be confirmed at enrolment. Talk to a learning advisor for the full inclusions.

    Is the PeopleCert exam fee included in the training price?

    Exam voucher inclusion depends on the package you choose, so confirm it at enrolment. PeopleCert bills the ITIL 5 Foundation exam fee, which varies by region and channel, and current pricing is published at peoplecert.org.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations and wider teams across Helsinki and Finland. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and instalment options are available on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What if I do not pass the ITIL 5 Foundation exam first time?

    Our training is built for a first-time pass, with mock exams, practice questions and first-attempt guidance included. If you need to resit, PeopleCert allows re-examination, and you can confirm the current re-sit policy and fees at peoplecert.org.

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with single-answer multiple-choice questions, based on the official PeopleCert ITIL 5 Foundation (Version 5.0) syllabus. It covers nine topic areas, from digital product and service management concepts to value stream management.

    How many questions are on the exam and how long is it?

    The ITIL 5 Foundation exam has 40 questions and lasts 60 minutes (one hour). It is a closed-book, multiple-choice exam with single-answer questions.

    What is the passing score for the exam?

    You need 65% to pass, which means answering at least 26 of the 40 questions correctly. Broad understanding across all nine topic areas is the best way to prepare.

    Where and how do I take the ITIL 5 Foundation exam?

    You can take the exam online through PeopleCert's OnVUE online proctored system, available 24/7, or at a PeopleCert authorised test centre. The exam is usually arranged through your accredited training provider as part of a training and exam package.

    Course Content

    Can a beginner take this course without IT experience?

    Yes. ITIL 5 Foundation is designed as an entry point with no prerequisites, so beginners and business professionals can take it. The 16-hour programme builds from core concepts, supported by examples, practice questions and trainer guidance.

    What topics does the ITIL 5 Foundation training cover?

    The training covers nine topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, ITIL's management practices, continual improvement, and Value Stream Mapping and Management.

    What learning resources and materials are provided?

    You receive AXELOS aligned courseware, practice questions mapped to the exam, full-length mock exams, industry case studies and revision aids. These help you build understanding across all nine topic areas and prepare for the PeopleCert exam.

    How long is the training and what format does it use?

    The ITIL 5 Foundation programme is 16 hours, typically delivered over two intensive days or four half-days. It is available as live virtual, classroom and corporate group training, so you can choose the format that fits your schedule.

    Is the courseware aligned with the latest ITIL edition?

    Yes. The courseware is aligned to the current ITIL 5 (Version 5.0) framework and the official PeopleCert ITIL 5 Foundation syllabus, so you learn the latest AXELOS content rather than an older edition.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started quickly.

    What training formats are available in Helsinki?

    We offer online (live virtual) instructor-led training, classroom training and customised corporate group training for teams across Helsinki and Finland. Each format uses accredited trainers and the same AXELOS aligned courseware.

    Are there any prerequisites to enrol?

    No. There are no prerequisites for ITIL 5 Foundation, so you can enrol whatever your background or experience level. It is designed to be accessible to both IT and business professionals.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans include the option to attend the training twice. Contact our support team to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.