Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is EXIN VeriSM Foundation Certification?UntitledYour Entry into Modern Service Management

    The VeriSM Foundation (VeriSM-F) is an entry-level certification from EXIN that validates your understanding of VeriSM, a service management approach built for the digital age. This VeriSM Foundation certification training in Germany prepares IT and business professionals to define a service management approach that fits their organisation's context, using the VeriSM model and its management mesh rather than a single prescriptive framework. Grounded in the EXIN VeriSM Foundation Examination Specification, the course explains how the management mesh integrates resources, environment, emerging practices and established practices such as ITIL, Agile, DevOps and Lean. You learn the four-stage service management practice, Define, Produce, Provide and Respond, and how governance and service culture shape modern delivery. As German enterprises invest heavily in digital transformation and Industry 4.0, professionals who can unify fragmented frameworks are in demand. Prepare for the 40-question EXIN exam and earn a lifetime, internationally recognised credential with Invensis Learning.

    Invensis Learning is an EXIN Accredited Training Provider in Germany, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    What Is EXIN VeriSM Foundation Certification?Your Entry into Modern Service Management

    The VeriSM Foundation (VeriSM-F) is an entry-level certification from EXIN that validates your understanding of VeriSM, a service management approach built for the digital age. This VeriSM Foundation certification training in Germany prepares IT and business professionals to define a service management approach that fits their organisation's context, using the VeriSM model and its management mesh rather than a single prescriptive framework.

    Grounded in the EXIN VeriSM Foundation Examination Specification, the course explains how the management mesh integrates resources, environment, emerging practices and established practices such as ITIL, Agile, DevOps and Lean. You learn the four-stage service management practice, Define, Produce, Provide and Respond, and how governance and service culture shape modern delivery.

    As German enterprises invest heavily in digital transformation and Industry 4.0, professionals who can unify fragmented frameworks are in demand. Prepare for the 40-question EXIN exam and earn a lifetime, internationally recognised credential with Invensis Learning.

    Certification Badge

    Invensis Learning is an EXIN Accredited Training Provider in Germany, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    Key Highlightsof the VeriSM™ Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured VeriSM Foundation Certification training in Germany designed to help learners understand core concepts, frameworks, tools, and practices
    • Course content aligned with the latest syllabus, certification requirements, or industry learning objectives where applicable
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized VeriSM Foundation course online materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered through Instructor-led VeriSM Foundation training in Germany by experienced trainers with relevant service management expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Germany

    • Flexible learning options available for professionals seeking VeriSM Foundation training online
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to VeriSM Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance on certification preparation as part of the VeriSM Foundation certification program in Germany
    • Earn a VeriSM Foundation certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Germany
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability building through a Corporate VeriSM Foundation training program designed for team-based learning initiatives

    VeriSM Foundation Certification Eligibility in GermanyDo You Qualify for the VeriSM™ Foundation Exam?

    VeriSM Foundation training does not require any prior experience or knowledge. However, it is advantageous for professionals to possess some level of familiarity with service management principles or IT service delivery.

    • There are no prerequisites criteria for taking the Online VeriSM Foundation training.

    • Familiarity with service management principles or IT service delivery is advantageous but not required.

    • Open to IT and service-management practitioners, transformation leads, DevOps engineers, business owners of services, and consultants.

    What You Gain from VeriSM Foundation CertificationSkills, Recognition and Career Momentum

    For Individuals

    For Individuals

    VeriSM Foundation training helps IT and business professionals understand modern, digital service management and prepare for the EXIN exam. It suits service desk staff, service managers, consultants and anyone modernising how services are delivered. Whether you are moving beyond a single framework, stepping into a service management role, or working across IT and business teams in Germany, this training builds capability aligned to real employer needs.

    If you want to lead flexible, consumer-centric service delivery with an internationally recognised credential, VeriSM Foundation is a clear first step. You gain the VeriSM model, management mesh knowledge and exam readiness that employers value across sectors.

    • Validates modern, framework-agnostic service management knowledge employers value
    • Positions you for IT service manager, consultant and service delivery roles
    • Builds skill in blending ITIL, Agile, DevOps and Lean through the management mesh
    • Earns a globally recognised EXIN credential valid for lifetime
    • Opens doors across automotive, IT services, BFSI and the public sector in Germany
    • Prepares you fully for the 40-question EXIN VeriSM Foundation exam
    • Gives a strong entry point into the wider EXIN VeriSM scheme
    For Organizations

    For Organizations

    VeriSM group training helps organisations build modern service management capability by equipping teams with the VeriSM model and management mesh. It can be delivered for IT departments, service teams or cross-functional groups. For organisations connecting service delivery to strategy amid rapid digital change, this training offers a scalable, flexible solution.

    If your teams juggle several frameworks without a unifying approach, VeriSM group training creates a shared, context-driven way of working. Staff gain a consistent method for defining, producing, providing and responding to services.

    • Builds a shared, modern service management language across teams
    • Helps unify ITIL, Agile, DevOps and Lean under one flexible approach
    • Improves consumer-centric service delivery and value creation
    • Supports digital transformation and Industry 4.0 service demands
    • Enables customised training aligned with your service strategy
    • Standardises service practice across departments and locations
    • Strengthens in-house service management capability and retention

    VeriSM Foundation Exam Format in GermanyWhat to expect on exam day

    The VeriSM Foundation exam validates your understanding of the VeriSM service-management framework for the digital age. The exam focuses on the VeriSM model, service-management principles, the management mesh, the four stages of the VeriSM model (Define, Produce, Provide, Respond), progressive practices, and integrating VeriSM with other service-management frameworks. Through a combination of multiple-choice questions, candidates are tested on their ability to apply VeriSM principles in real-world digital-service environments.

    Exam ComponentDetails
    Exam TypeMultiple choice questions
    No of Questions40 questions
    Exam Duration60 minutes
    Passing Score65% (26/40 marks required)
    TypeClosed book
    Conducted ByEXIN
    Testing BasisVeriSM Foundation BoK (IFDC)
    Testing FormatEXIN online proctored or test centre

    VeriSM Foundation Certification Cost in Germany

    The total cost of earning the VeriSM Foundation credential typically includes the fee for VeriSM Foundation training and exam preparation, along with the certification examination cost.

    Training Cost Includes:

    • 2 days of expert-led EXIN-accredited VeriSM Foundation training
    • EXIN-aligned digital courseware on the IFDC VeriSM Foundation BoK
    • Scenario practice on the VeriSM model, Management Mesh, and progressive practices
    • Full-length 40-question mock exams that mirror the live EXIN paper
    • The VeriSM™ Foundation training cost in Germany is EUR 1400

    Exam Cost:

    • EXIN VeriSM Foundation exam fee paid to EXIN
    • Online proctored delivery via the EXIN candidate portal (or at an EXIN test centre)
    • 40 multiple-choice questions, 60 minutes, 65% pass mark (26 of 40), closed book
    • Exam available in English, Portuguese, Chinese, Dutch, German, and Japanese
    • Lifetime-valid EXIN VeriSM Foundation credential — no formal renewal required

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where VeriSM Skills Take Your Career in GermanyRoles, Demand and Pay

    VeriSM Foundation has become a strong signal of modern, digital service management capability across Germany, valued by automotive, manufacturing, IT services, banking and public sector employers modernising how they deliver services. As German organisations tackle a deep IT talent shortage and unify fragmented frameworks, professionals who understand the VeriSM model and management mesh stand out. Demand spans service desk analysts through to IT service managers and heads of service, and here is what the market shows right now.

    72,500 EUR

    IT Service Manager average salary, Germany

    per year, Glassdoor 2026

    98,000 EUR

    Head of IT Service Management salary, Germany

    average, SalaryExpert 2026

    137,000+

    Unfilled IT roles across Germany

    market data 2026

    55bn EUR+

    Germany digital transformation market

    2026 estimate, Mordor Intelligence

    SECTORS HIRING

    • —Automotive and Industry 4.0 Manufacturing
    • —IT and Cloud Services
    • —Banking, Insurance and Financial Services
    • —Public Sector and Administration
    • —Consulting and Professional Services
    • —Telecommunications and Technology

    GROWTH TRENDS

    • —137,000+ unfilled IT roles driving demand for service talent
    • —Industry 4.0 and EV software reshaping service delivery
    • —Cloud and AI adoption widening the ITSM skills gap
    • —Enterprises unifying ITIL, Agile and DevOps under one approach
    • —Digital transformation market above 55 billion euros in 2026
    • —Retiring specialists creating structural talent shortages

    Sources: Glassdoor, PayScale, SalaryExpert, ERI (Germany) 2026; Bitkom IT talent data; Mordor Intelligence (digital transformation market).

    Why VeriSM Skills Are in Demand Across Germany

    Fragmented Service Frameworks

    Many German enterprises run ITIL, Agile and DevOps in silos, creating friction and duplicated effort. The VeriSM management mesh is built to integrate these practices into one coherent, context-driven approach.

    VeriSM unifies fragmented practices

    A Deep IT Talent Shortage

    With over 137,000 unfilled IT roles and most firms reporting a talent gap, German employers prize professionals who can modernise service delivery. Certified VeriSM talent stands out in a tight market.

    VeriSM makes modern service talent stand out

    Industry 4.0 and EV Software

    Automotive and manufacturing are shifting to software-defined products and connected services, demanding flexible service management that traditional, rigid frameworks struggle to provide.

    VeriSM builds adaptable service skills

    Cloud and AI Service Complexity

    As cloud, automation and AI reshape delivery, service teams must govern fast-changing technology and data responsibly. VeriSM equips professionals to manage this within a clear governance model.

    VeriSM strengthens governance skills

    Sources: Bitkom IT talent data; Mordor Intelligence (Germany digital transformation); Glassdoor, LinkedIn (Germany) 2026.

    VeriSM Foundation is more than a certificate. It is a route to leading modern service delivery. Join professionals across Germany who are unifying frameworks and shaping service management around real business needs.

    Your Germany Career Transformation

    From Framework Confusion to Service Leadership,

    And What VeriSM Certification Changes

    Germany's service economy is being reshaped by Industry 4.0, cloud adoption and a widening IT talent gap, and employers increasingly separate professionals who can lead modern, flexible service management from those who cannot. Here is which side of that line you want to be on.

    Today

    Salary limited without a recognised, modern service management credential

    After VeriSM

    IT Service Manager roles in Germany average around 72,500 euros, with heads of service reaching far higher

    Today

    Overlooked for roles that ask for framework-agnostic service skills

    After VeriSM

    Eligible for service management roles across automotive, IT services, BFSI and the public sector

    Today

    Confident in one framework, but employers want joined-up delivery

    After VeriSM

    Fluent in blending ITIL, Agile, DevOps and Lean through the VeriSM management mesh

    You earn VeriSM Foundation

    Before

    Service skills tied to a single tool or framework

    Now you have

    An internationally recognised EXIN credential valued by German and global employers

    Before

    No clear route beyond operational service desk roles

    Now you have

    A path towards service manager and head of service management roles

    Before

    A fragmented view of ITIL, Agile and DevOps

    Now you have

    The management mesh skills to combine practices for your organisation's context

    Before

    Recognition that fades when you change sector or employer

    Now you have

    A lifetime, framework-agnostic credential that travels across sectors and borders

    "In a digital economy, the professionals who can shape service management to fit the business, not the other way round, are the ones who lead."

    Join the professionals who upskilled with Invensis Learning and made the shift.

    Sources: Glassdoor, PayScale, SalaryExpert (Germany) 2026.

    How to Get VeriSM Foundation Certified in GermanyStep-by-Step Certification Process

    The path to Online VeriSM Foundation certification follows a straightforward single-exam route. Complete the accredited training program, schedule the examination through EXIN, pass the assessment, and earn a globally recognized service management credential.

    Step 1: Enroll in VeriSM Foundation Training

    Enroll for an upcoming Online VeriSM Foundation course through Invensis Learning , an Accredited Partner of EXIN , and attend the 2-day training.

    Step 2: Schedule the Exam

    Once you have completed the Online VeriSM Certification Training Course, you can schedule your exam online through the EXIN website. The exam is available in English, Portuguese, Chinese, Dutch, German, and Japanese.

    Step 3: Take the Exam

    The VeriSM Foundation exam is a multiple-choice exam that consists of 40 questions. You have 60 minutes to complete the exam. The exam is closed-book, which means you cannot use any resources to help answer the questions.

    Step 4: Qualify the Exam

    To pass the exam, you must score 65% or higher. You will receive your results immediately after you complete the exam.

    Step 5: Get Certified

    Once you have passed the exam, you will be awarded the Online VeriSM Foundation certification.

    Step 6: Maintain Your Certification

    Uphold the value of your VeriSM Foundation certification by engaging in continuous learning and acquiring Professional Development Units (PDUs).

    Step 1

    Enroll in VeriSM Foundation Training

    Enroll for an upcoming Online VeriSM Foundation course through Invensis Learning , an Accredited Partner of EXIN , and attend the 2-day training.

    Step 2

    Schedule the Exam

    Once you have completed the Online VeriSM Certification Training Course, you can schedule your exam online through the EXIN website. The exam is available in English, Portuguese, Chinese, Dutch, German, and Japanese.

    Step 3

    Take the Exam

    The VeriSM Foundation exam is a multiple-choice exam that consists of 40 questions. You have 60 minutes to complete the exam. The exam is closed-book, which means you cannot use any resources to help answer the questions.

    Step 4

    Qualify the Exam

    To pass the exam, you must score 65% or higher. You will receive your results immediately after you complete the exam.

    Step 5

    Get Certified

    Once you have passed the exam, you will be awarded the Online VeriSM Foundation certification.

    Step 6

    Maintain Your Certification

    Uphold the value of your VeriSM Foundation certification by engaging in continuous learning and acquiring Professional Development Units (PDUs).

    Module 1: The Service Organization

    • Organizational context
    • Organizational governance
    • Digital transformation

    Module 2: Service Culture

    • Define a service culture
    • Explain the elements of a service culture

    Module 3: People and Organizational Structure

    • Organization structure
    • Service management challenges

    Module 4: The VeriSM Model

    • The VeriSM model
    • Adapting the VeriSM model

    Module 5: Progressive Practices

    • Progressive practices

    Module 6: Innovative Technologies

    • Impact of technology

    Module 7: Getting Started

    • Getting started

    Course Curriculumof the VeriSM™ Foundation Certification Training

    The VeriSM Foundation curriculum follows the official IFDC VeriSM Foundation syllabus and covers seven modules across the digital service management lifecycle.

    • Organizational context
    • Organizational governance
    • Digital transformation

    Governance and context questions here connect directly to nearly every later module.

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    Skills You Will Build in This VeriSM CourseFrom the Management Mesh to Modern Practices

    This VeriSM training builds practical, framework-agnostic service management capability across all seven EXIN examination topic areas. By the end you can help an organisation define its own service management approach and prepare confidently for the exam.

    Modern Service Management Foundations

    Understand what you will learn in VeriSM Foundation from day one: how digital service organisations create value and why traditional, prescriptive frameworks fall short in a fast-moving, consumer-centric world.

    The VeriSM Model and Management Mesh

    Master the VeriSM model, its governance and service management principles, and the management mesh that integrates resources, environment, emerging practices and management practices into one flexible approach.

    Define, Produce, Provide, Respond

    Apply the four stages of the VeriSM service management practice to define, build, deliver and continually improve services against changing consumer needs and organisational context.

    Blending Progressive Practices

    Learn how ITIL, Agile, DevOps, Lean and SIAM sit within the mesh, and how to select and combine practices to suit your organisation rather than following one prescriptive framework.

    Service Culture and People

    Build a consumer-centric service culture and understand how organisational structures, roles and servant leadership enable effective, modern service delivery.

    Innovative Technologies in Service

    Explore how cloud, automation, AI, IoT and big data reshape service management, and how governance keeps data protection and risk under control within the mesh.

    Who Should TakeVeriSM Foundation Certification Training in Germany?

    Service Managers

    IT Architects

    Service Desk Manager

    Project Managers

    Process Owners

    Process Managers

    IT Manager

    Business Analysts

    Quality Managers

    Who Can Take This Certification Training

    VeriSM Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service management learning and professional development journey.

    VeriSM™ Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1400

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    VeriSM™ Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Untitled

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom VeriSM Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official EXIN-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Untitled

    VeriSM™ Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen service management capabilities, standardize operational practices, and support workforce development through customized team learning initiatives. This format is ideal for VeriSM Foundation training for companies in Germany seeking to build modern service management capabilities across teams.

    Official EXIN-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Untitled

    VeriSM™ Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Untitled

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides VeriSM Foundation coaching for professionals seeking individualized support and focused guidance on modern service management concepts and practices.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    VeriSM™ Foundation Live Virtual Training

    VeriSM™ Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1400

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning for VeriSM in GermanyA Partner You Trust

    Invensis Learning delivers structured VeriSM Foundation training for professionals and organisations across Germany building modern service management capability. As an accredited EXIN training partner and a trusted VeriSM Foundation training company in Germany, we combine experienced trainers, EXIN-aligned courseware and flexible delivery with the assurance of ISO 9001:2015 and ISO 27001:2022 certification. Whether you enrol as an individual or arrange corporate training for your team, you gain a professional learning experience focused on practical understanding, real-world application and exam readiness.

    • Accredited EXIN training partner delivering official VeriSM courseware
    • Experienced, accredited trainers with real ITSM and service delivery expertise
    • Flexible formats: online (live virtual), classroom and corporate group training
    • ISO 9001:2015 quality and ISO 27001:2022 information security certified
    • Structured courseware mapped to the EXIN examination specification
    • Dedicated learner support before, during and after training
    • Customised corporate training for teams across Germany
    • Global delivery reach with local, region-specific support

    1-to-1

    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    100+

    Countries Served

    ISO 9001

    Quality Management

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    VeriSM Foundation Training Locations in GermanyInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    VeriSM Foundation Training Location in Germany

    Kastens Hotel Luisenhof, Luisenstraße 1-3, 30159 Hannover, Germany

    VeriSM Foundation Training Location in Germany

    Leonardo Dortmund Burgwall 11-13, 44135 Dortmund, Germany

    corporate banner

    Corporate VeriSM TrainingUpskill Your Team in Germany

    Untitled

    • Suitable for small, medium and large teams
    • Customised schedules aligned with your team's availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Experienced trainers with real service management expertise
    • Role-based, industry-relevant examples for better application
    • Dedicated coordination and support for group programmes
    • Scalable delivery for teams across Germany and beyond

    Trusted by Leading Organisations

    SAPSiemensBoschDeutsche TelekomAllianzBMW

    What Our Learners Say

    Untitled

    The Frameworks Finally Clicked

    "The VeriSM Foundation course finally connected the frameworks I used every day. I now understand how ITIL, Agile and DevOps fit together in the management mesh, and I passed the EXIN exam on my first sitting."

    Markus Weber

    IT Service Manager

    Untitled

    0/0

    Practical and Exam-Ready

    "Clear, practical training with a trainer who knew real service delivery. The mock questions and topic-wise practice made the exam feel familiar, and the mesh concept has changed how I advise clients."

    Lena Schneider

    ITSM Consultant

    Untitled

    0/0

    A Strong Step up from the Service Desk

    "As someone moving up from the service desk, this gave me the language and confidence to talk about service management at a higher level. The Define, Produce, Provide, Respond model is easy to apply at work."

    Tobias Braun

    Service Desk Team Lead

    Untitled

    0/0

    One Shared Approach Across Our Teams

    "We trained a cross-functional group and now share one approach to service management. The flexible delivery fit our schedule and the trainer tailored examples to our industry. Our teams collaborate far better."

    Sabine Hoffmann

    Head of IT Operations

    Untitled

    0/0

    Reliable Partner for Team Upskilling

    "Invensis Learning delivered VeriSM training for our automotive service teams during a major digital transformation. The programme was well organised, the reporting was clear, and adoption across departments improved noticeably."

    Andreas Vogel

    L&D Manager, Automotive Sector

    Untitled

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    Frequently Asked QuestionsHere's everything you may ask...

    EXIN VeriSM Foundation is an entry-level certification that validates your understanding of VeriSM, a service management approach for the digital age. Governed by EXIN, it covers the VeriSM model, the management mesh and how organisations define their own flexible service management approach. It is the first level in the EXIN VeriSM scheme.

    General

    What is the EXIN VeriSM Foundation certification?

    EXIN VeriSM Foundation is an entry-level certification that validates your understanding of VeriSM, a service management approach for the digital age. Governed by EXIN, it covers the VeriSM model, the management mesh and how organisations define their own flexible service management approach. It is the first level in the EXIN VeriSM scheme.

    What is VeriSM and how does it differ from ITIL?

    VeriSM is a framework-agnostic service management approach, while ITIL is a prescriptive framework. VeriSM positions ITIL as one of many practices you can combine within the management mesh, alongside Agile, DevOps, Lean and SIAM. The two are complementary, and VeriSM shows how ITIL fits a broader, context-driven approach.

    Who should take VeriSM Foundation training in Germany?

    VeriSM Foundation suits IT and business professionals who want to understand modern, digital service management. It fits service desk staff, service managers, consultants, ITIL holders seeking a broader view, and business professionals in service-oriented organisations. There are no formal prerequisites, so it is open to all.

    Is the VeriSM Foundation certification recognised internationally?

    Yes. EXIN is an internationally recognised examination body operating in over 165 countries. VeriSM Foundation is valued by employers worldwide, particularly organisations undergoing digital transformation or using several service management frameworks, making it a strong, portable credential across Germany and beyond.

    Is VeriSM Foundation worth it for my career?

    Yes. VeriSM Foundation signals that you can lead modern, flexible service management, a scarce skill as German employers unify frameworks amid a deep IT talent shortage. It supports roles from service analyst to IT service manager, where salaries commonly reach 72,500 euros and beyond. Talk to a learning advisor to plan your path.

    How long is the VeriSM Foundation certification valid?

    VeriSM Foundation certification is valid for lifetime. It does not expire, and there is no renewal, re-examination or continuing education requirement once you have passed the EXIN exam.

    Pricing

    How much does VeriSM Foundation training cost in Germany?

    VeriSM Foundation training fees in Germany vary by format, whether live online, classroom or corporate group training, and by whether the EXIN exam is bundled. Pricing is available on request. Request a quote from Invensis Learning for current fees and any group discounts.

    What is included in the course fee?

    The training fee typically includes EXIN-aligned courseware covering all seven topic areas, an experienced trainer, practice questions, mock assessments and learner support. Many packages also bundle the EXIN exam voucher. Confirm exact inclusions when you request a quote.

    How much does the EXIN VeriSM Foundation exam cost?

    The EXIN VeriSM Foundation exam fee varies by region and purchasing channel, whether bought directly from EXIN or bundled through an accredited training provider. It is available on request. We can include the exam in your training package, so ask us for details.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training for VeriSM with customised schedules and volume-based pricing for teams, departments and service functions. Contact us for a tailored group quote for your organisation in Germany.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that best suits you.

    Exam

    What is the format of the VeriSM Foundation exam?

    The EXIN VeriSM Foundation exam is a closed-book, multiple-choice examination with single-answer questions. It is based on the EXIN VeriSM Foundation Examination Specification, covering the VeriSM model, service culture, progressive practices, innovative technologies and more.

    How many questions are on the exam and how long is it?

    The exam has 40 multiple-choice questions and a duration of 60 minutes (1 hour). It is closed book, so you cannot use reference materials during the exam.

    What is the passing score for the VeriSM Foundation exam?

    You need 65 percent to pass, which means answering at least 26 of the 40 questions correctly. A broad understanding across all seven topic areas gives you the best chance of success.

    Are there prerequisites for the VeriSM Foundation exam?

    No. EXIN VeriSM Foundation has no formal prerequisites and is open to everyone, regardless of education, experience or prior service management knowledge. Attending an accredited training course is recommended as preparation.

    Where can I take the VeriSM Foundation exam?

    You can sit the exam online through EXIN's online proctored system or at an EXIN accredited testing location. It is usually arranged through an accredited training provider as part of a training and exam bundle.

    What if I do not pass the exam the first time?

    You can resit the EXIN VeriSM Foundation exam if needed; resit policies and fees vary by channel. Our training includes practice questions and mock assessments to prepare you thoroughly, and we can advise on rebooking. Ask a learning advisor about resit options.

    Course Content

    What topics does the VeriSM Foundation course cover?

    The course covers seven EXIN topic areas: the service organisation, service culture, people and organisational structure, the VeriSM model, progressive practices, innovative technologies and getting started. The VeriSM model carries the most weight at 25 percent of the exam.

    What is the VeriSM management mesh?

    The management mesh is the central concept of VeriSM. It integrates four elements, resources, environment, emerging practices and management practices, so an organisation can build a service management approach suited to its context and VeriSM pattern. You study it in depth during the course.

    Do I need prior service management experience?

    No prior experience is required. VeriSM Foundation is designed to be accessible to IT and business professionals alike, and the training builds understanding from the fundamentals up, so beginners and experienced practitioners both benefit.

    What learning materials are provided?

    You receive EXIN-aligned courseware mapped to the examination specification, practice questions, mock assessments and revision aids. Instructor-led sessions include real-world examples showing how VeriSM applies in modern service organisations.

    Is the courseware aligned with the current EXIN specification?

    Yes. The courseware is aligned to the current EXIN VeriSM Foundation Examination Specification and the VeriSM publication from Van Haren Publishing, along with the IFDC VeriSM framework, so you study the material the exam is based on.

    Enrollment

    How do I enrol in the VeriSM Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Contact a learning advisor if you need help choosing a batch.

    What training formats are available in Germany?

    We offer online (live virtual) instructor-led training, classroom sessions and customised corporate group training across Germany, so you can pick the format that fits your schedule and learning style.

    How soon can I start?

    New batches run regularly in live online and classroom formats, and corporate cohorts can often start sooner. See upcoming schedules or talk to an advisor to find the next available date that suits you.

    Can I reschedule or transfer to another batch?

    Yes. Flexible options let you reschedule or move to another batch where available. Contact our support team to arrange a transfer for your enrolment.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include added flexibility. Reach out to our team for the details that apply to your enrolment before you book.