Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL Version 5 Foundation and Why Learn It in Dubai?UntitledYour Entry into Digital Service Management

    ITIL Version 5 Foundation certification training in Dubai is your supported route to ITIL Version 5 Foundation (ITIL 5-F), the entry-level qualification in the ITIL 5 scheme created by AXELOS and now owned and examined by PeopleCert. ITIL 5 is the global best-practice framework for managing digital products and services across their full lifecycle. The programme builds your command of the ITIL Value System, value co-creation, the four dimensions of product and service management, the seven guiding principles and the product and service lifecycle, exactly the knowledge the ITIL 5 exam assesses at Foundation level. There are no formal prerequisites, so it suits both newcomers and experienced IT staff. As Dubai pursues the Dubai Economic Agenda D33 and a fully smart, AI-led government, employers across the emirate need professionals who can run reliable, value-driven digital services. Earning the credential with Invensis Learning gives you a recognised, globally transferable way to prove that capability and take the next step in your career.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Dubai, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL Version 5 Foundation and Why Learn It in Dubai?Your Entry into Digital Service Management

    ITIL Version 5 Foundation certification training in Dubai is your supported route to ITIL Version 5 Foundation (ITIL 5-F), the entry-level qualification in the ITIL 5 scheme created by AXELOS and now owned and examined by PeopleCert. ITIL 5 is the global best-practice framework for managing digital products and services across their full lifecycle.

    The programme builds your command of the ITIL Value System, value co-creation, the four dimensions of product and service management, the seven guiding principles and the product and service lifecycle, exactly the knowledge the ITIL 5 exam assesses at Foundation level. There are no formal prerequisites, so it suits both newcomers and experienced IT staff.

    As Dubai pursues the Dubai Economic Agenda D33 and a fully smart, AI-led government, employers across the emirate need professionals who can run reliable, value-driven digital services. Earning the credential with Invensis Learning gives you a recognised, globally transferable way to prove that capability and take the next step in your career.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Dubai, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 5 Foundation certification training in Dubai designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Dubai
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Dubai

    • Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 5 Foundation exam prep training in Dubai
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Dubai
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL V5 Foundation Certification Eligibility in DubaiDo You Qualify for the ITIL V5 Foundation Exam?

    ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites - open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    What You Gain from Getting ITIL 5 CertifiedSkills, Recognition and Career Momentum

    For Individuals

    For Individuals

    ITIL 5 Foundation training helps you turn IT service theory into practical capability employers in Dubai actively look for. The credential suits service desk staff, support analysts, IT coordinators and business professionals who want to understand how value is created through digital services. Whether you are starting in IT, formalising on-the-job experience, or moving into service management, the course maps your skills to a recognised global standard.

    If you want to prove modern service management capability with a credential that travels across sectors and borders, ITIL 5 Foundation is a clear first step. You gain framework knowledge, exam readiness and the confidence to contribute to service improvement from your first week.

    • Validates your grasp of modern digital service management to UAE employers
    • Opens entry into service desk, ITSM analyst and IT service manager roles
    • Builds a shared service language used across Dubai's government and enterprise IT teams
    • Gives you a globally recognised, transferable PeopleCert credential
    • Helps you apply the ITIL Value System and guiding principles from day one
    • Requires no prerequisites, so you can start regardless of background
    • Creates a clear path towards higher ITIL 5 qualifications
    • Strengthens your CV in one of the world's fastest-digitising job markets
    For Organizations

    For Organizations

    ITIL 5 Foundation group training helps organisations in Dubai equip whole teams with a consistent approach to digital product and service management. It can be delivered for IT service desks, operations teams or cross-functional groups. For employers modernising services under the UAE's digital economy goals, the training provides a scalable, flexible way to lift service maturity.

    If your teams manage services in silos, ITIL 5 Foundation training creates a shared framework for value co-creation, governance and continual improvement. Staff gain a standardised approach that improves consistency, speed and customer satisfaction.

    • Builds a common service management language across IT teams
    • Improves service quality, uptime and user experience for customers
    • Aligns IT delivery with strategy under value-driven ways of working
    • Supports digital transformation and smart-government service goals
    • Standardises incident, change and service practices across business units
    • Enables customised onsite or live virtual delivery for teams in Dubai
    • Strengthens in-house capability and reduces reliance on external support
    • Helps teams adopt automation and continual improvement consistently

    ITIL V5 Foundation Exam Format in DubaiWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL V5 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL V5 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL V5 Foundation Certification Cost in Dubai

    The total cost of getting ITIL V5 Foundation certified in Dubai includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 5 Foundation certification training in Dubai delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL Version 5 Foundation training cost in Dubai is AED 5500

    Exam Cost:

    • PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in DubaiRoles, Demand and Pay After ITIL 5

    ITIL 5 Foundation is a strong entry point into Dubai's fast-growing IT service management job market, valued by government, banking, aviation and technology employers running large digital operations. As the emirate pursues its smart-city and digital economy goals, demand spans service desk analyst, ITSM process analyst, service desk manager and IT service delivery manager roles, and here is what the market is showing right now.

    AED 180,000

    Average IT Manager salary, UAE

    per year, PayScale 2026

    AED 144,000

    Service Desk Manager salary, UAE

    average, PayScale 2026

    2,800+

    IT service management roles open, UAE

    Bayt, Indeed 2026

    15-20%

    ITIL certified pay advantage

    industry estimate, verify

    SECTORS HIRING

    • —Government, Smart City and Public Sector
    • —Banking, Financial Services and Insurance
    • —Aviation, Logistics and Transport
    • —Telecom and Technology Services
    • —Retail, E-commerce and Hospitality
    • —Healthcare and Energy

    GROWTH TRENDS

    • —Dubai Economic Agenda D33 driving digital service demand
    • —Smart-government goal of 100% digital public services
    • —AI and data-centre investment expanding IT operations
    • —Banking and aviation modernising service desks at scale
    • —Tax-free salaries attracting global ITSM talent
    • —Demand for certified service managers outpacing supply

    Sources: PayScale, Glassdoor, GulfTalent, Bayt, Indeed (UAE) 2026; UAE Digital Economy Strategy, Digital Dubai (D33).

    Why ITIL 5 Skills Are in Demand Across Dubai

    Smart-Government Service Pressure

    Dubai aims to deliver 100% of government services digitally, so public-sector teams need structured service management to keep platforms reliable, exactly what ITIL 5 provides.

    ITIL 5 builds value-driven service skills

    Digital Economy Skills Gap

    The UAE plans to nearly double the digital economy's share of GDP, but demand for service management talent outpaces supply, leaving certified professionals highly sought after.

    ITIL 5 builds modern ITSM capability

    AI and Data-Centre Growth

    Heavy investment in AI and data centres across the UAE expands IT operations, raising the need for people who can manage digital services across their full lifecycle.

    ITIL 5 builds service lifecycle skills

    Banking and Aviation Modernisation

    Dubai's banks and aviation sector run mission-critical systems where downtime is costly, driving demand for ITIL practices in incident, change and service management.

    ITIL 5 builds incident and change skills

    Inconsistent Service Practices

    Fast-growing enterprises often manage IT in silos with no common standard. ITIL 5 gives teams a shared framework for value co-creation, governance and continual improvement.

    ITIL 5 builds a shared service language

    Talent Competition in a Tax-Free Hub

    Dubai's tax-free packages attract global IT talent, so a recognised credential helps professionals differentiate themselves and helps employers hire proven service managers.

    ITIL 5 helps professionals stand out

    Sources: UAE Digital Economy Strategy, Digital Dubai D33, Trade.gov; Bayt, Indeed (UAE) 2026.

    ITIL 5 Foundation is more than a certificate. It is a career multiplier in one of the world's most digital cities. Join professionals who keep Dubai's services running and improving. Start your journey today.

    Your Dubai Career Transformation

    Where You Stand Without the Credential,

    Your Step up After ITIL 5

    Dubai's IT job market increasingly separates professionals who can manage services to a recognised standard from those who cannot. Here is which side of that line ITIL 5 Foundation puts you on.

    Today

    Salary capped with little leverage in Dubai's competitive IT market

    After ITIL 5

    IT service manager and delivery roles in the UAE command strong tax-free packages

    Today

    Overlooked for roles that list ITIL as preferred or required

    After ITIL 5

    Eligible for service desk manager and ITSM roles across government, banking and aviation

    Today

    Confident in tasks, but missing a recognised service framework

    After ITIL 5

    Fluent in the ITIL Value System, guiding principles and the service lifecycle

    You earn your ITIL 5 Foundation

    Before

    Service knowledge picked up on the job with no formal proof

    Now you have

    A globally recognised PeopleCert credential employers trust

    Before

    No clear route into service management roles

    Now you have

    A clear path into ITSM analyst, service desk manager and beyond

    Before

    Service work done ad hoc without a shared standard

    Now you have

    The governance, value and continual-improvement skills employers want

    Before

    Recognition limited when you change employer or country

    Now you have

    A transferable credential valued across the UAE and worldwide

    "In a city racing to become the world's smartest, the professionals who can run digital services to a global standard are the ones who get hired and promoted."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: PayScale, Glassdoor, GulfTalent (UAE) 2026.

    How to Get ITIL V5 Founfdation Certified in Dubai Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Dubai is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Step 1

    Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4

    Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5

    Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6

    Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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    Skills You Will Build in This CoursePractical ITIL 5 Capability for Real Workplaces

    This ITIL 5 Foundation programme covers the full Foundation syllabus, so you leave able to explain modern service management and apply it at work. By the end, you can describe the ITIL Value System and use the guiding principles in day-to-day decisions.

    Digital Product and Service Management

    Explain what digital products and services are, how they create value, and how the product and service lifecycle keeps that value flowing in modern organisations.

    The ITIL Value System

    Describe how guiding principles, governance, value chain activities, management practices and continual improvement work together as one system to co-create value.

    The Four Dimensions

    Apply the four dimensions, organisations and people, value streams and processes, information and technology, and partners and suppliers, for a holistic view of any service.

    The Seven Guiding Principles

    Use the guiding principles, from focus on value to optimise and automate, to make better, simpler and more collaborative service decisions every day.

    The Product and Service Lifecycle

    Understand the purpose of each lifecycle activity, from discovery and design through to operation, delivery and support, and how they connect to create value.

    Continual Improvement and Value Streams

    Explain how continual improvement is embedded throughout ITIL 5 and how value stream mapping and management help organisations remove waste and improve flow.

    Who Should TakeITIL V5 Foundation Certification Training in Dubai?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    AED 5500

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Untitled

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Untitled

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Untitled

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Untitled

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    AED 5500

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis LearningFor ITIL Version 5 Foundation Certification Training in Dubai?

    Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations in Dubai who want to build modern service management capability and pass the ITIL 5 exam. Our programmes combine accredited, experienced trainers, flexible delivery formats, organised courseware and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning, a trusted ITIL Version 5 Foundation training company in Dubai, offers a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • Accredited trainers with real IT service management experience
    • Flexible formats: live online, classroom and corporate group training
    • PeopleCert aligned courseware mapped to the ITIL 5 syllabus
    • Practice questions and mock exams to build exam readiness
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Customised schedules for teams across Dubai and the wider UAE
    • Trusted by professionals and organisations across many industries

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    Over 5000 five star reviews

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    ITIL Version 5 Foundation Training Locations in DubaiInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Dubai

    JW Marriott Marquis Hotel, Sheikh Zayed Road, Business Bay, Dubai, United Arab Emirates

    ITIL Version 5 Foundation Training Location in Dubai

    Conrad Dubai, Sheikh Zayed Road, Sheikh Zayed Road, Trade Center 1, Trade Center, Dubai, United Arab Emirates

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    Corporate ITIL 5 Training for TeamsFor Your Dubai Workforce

    Untitled

    • Suitable for small, medium and large IT teams
    • Customised schedules based on team availability
    • Delivery via onsite, live virtual or hybrid formats in Dubai
    • Accredited trainers with ITSM and industry experience
    • Role-based examples for better workplace application
    • Dedicated coordination and support for corporate programmes
    • Scalable delivery for teams across the UAE and global offices

    Leading Organisations

    Emirates GroupE& (Etisalat)Emirates NBDDP WorldMajid Al FuttaimDEWA

    What Our Learners Say

    Untitled

    Passed ITIL 5 on My First Attempt

    "The trainer explained the ITIL Value System and guiding principles in a way that finally made sense. The mock exams matched the real ITIL 5 questions closely, and I cleared the exam comfortably while working full time in Dubai."

    Omar Al Suwaidi

    IT Support Engineer

    Untitled

    0/0

    Beginner Friendly and Very Practical

    "I came in with no service management background and left able to apply the four dimensions and the service lifecycle at work straight away. The live online sessions fit perfectly around my shifts."

    Aisha Rahman

    Service Desk Analyst

    Untitled

    0/0

    Changed How I Approach Support Work

    "Well-structured training with strong trainer support throughout. The focus on value co-creation and continual improvement changed how I think about everyday support tasks and ticket handling."

    Rohit Sharma

    IT Coordinator

    Untitled

    0/0

    Consistent Service Across the Team

    "We trained our whole service desk through Invensis Learning. The team now shares one service language, and our incident handling has become noticeably more consistent and faster."

    Fatima Al Marri

    IT Service Delivery Lead, Banking

    Untitled

    0/0

    Tailored Training That Delivered Results

    "The corporate ITIL 5 programme was tailored to our environment and delivered onsite around our schedule. It lifted service maturity across the department and the trainer's real-world examples landed well with the team."

    Vikram Nair

    Head of IT Operations, Logistics

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    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces digital product and service management, the ITIL Value System and the practices that help organisations create and improve value. It suits IT and business professionals at any career stage.

    General

    What is the ITIL Version 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces digital product and service management, the ITIL Value System and the practices that help organisations create and improve value. It suits IT and business professionals at any career stage.

    Is ITIL 5 Foundation worth it for professionals in Dubai?

    Yes. With Dubai pursuing its smart-city and digital economy goals, employers across government, banking, aviation and technology value structured service management skills. ITIL 5 Foundation is a globally recognised, transferable credential that strengthens your profile in a competitive, tax-free market. Talk to a learning advisor to plan your path.

    Who should take the ITIL 5 Foundation course?

    ITIL 5 Foundation is designed for IT and business professionals who want to understand modern digital service management, including service desk staff, support analysts, IT coordinators and managers. There are no formal prerequisites, so newcomers and experienced staff can both benefit.

    Do I need prior ITIL knowledge or experience?

    No. ITIL 5 Foundation has no formal prerequisites and no prior ITIL or ITSM experience is required. The training starts from core concepts, so beginners can follow comfortably while experienced professionals formalise what they already know.

    How long is the ITIL 5 Foundation certification valid?

    The ITIL 5 Foundation certification is valid for three years. To keep it current, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle, as set out by PeopleCert.

    Pricing

    How much does ITIL 5 Foundation training cost in Dubai?

    ITIL 5 Foundation training is usually purchased as a combined training and exam package, and pricing varies by format and provider. For current Dubai pricing and any group offers, request a quote and a learning advisor will share the details.

    What is included in the ITIL 5 Foundation course fee?

    The fee typically includes PeopleCert aligned courseware, instructor-led or self-paced training, practice questions, mock exams and learner support. Many packages also bundle the ITIL 5 exam voucher. Confirm exactly what is included when you request a quote.

    Is the exam fee included in the training price?

    It depends on the package. ITIL 5 Foundation is commonly sold as a training and exam bundle, but some plans price the exam separately. PeopleCert exam pricing varies by region and channel, so check the inclusions before you enrol.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT teams and departments in Dubai. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you best.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is a closed-book, multiple-choice examination delivered by PeopleCert, either online with OnVUE proctoring or at an authorised test centre. It is based on the ITIL 5 Foundation syllabus from AXELOS and PeopleCert.

    How many questions are on the ITIL 5 exam and how long is it?

    The exam has 40 multiple-choice questions and you have 60 minutes (one hour) to complete it. It is taken closed book.

    What is the passing score for ITIL 5 Foundation?

    You need 65% to pass, which is 26 out of 40 questions answered correctly. Focus on understanding all nine topic areas rather than memorising, as the questions test comprehension.

    Are there any prerequisites to sit the exam?

    No. There are no formal prerequisites for the ITIL 5 Foundation exam. Attending an accredited training course is recommended and helps most candidates prepare effectively.

    What happens if I do not pass the exam first time?

    You can resit the ITIL 5 Foundation exam. Re-sit policies and any fees are set by PeopleCert, and our trainers provide preparation support and practice exams to help you pass. Ask our team about retake guidance.

    Course Content

    What will I learn in the ITIL 5 Foundation course?

    You will learn digital product and service management, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    What topics does the ITIL 5 syllabus cover?

    The ITIL 5 Foundation syllabus is organised into nine topic areas, covering core concepts through to value stream mapping and management. The course works through each at the knowledge and comprehension level the exam requires.

    Is the course suitable for beginners?

    Yes. The course starts from first principles and assumes no prior ITIL knowledge, so beginners can follow it comfortably. Trainers use practical examples and exercises to connect concepts to real workplace situations.

    What learning materials are provided?

    You receive PeopleCert aligned courseware, practice questions, mock exams and reference materials mapped to the ITIL 5 Foundation syllabus, plus trainer guidance throughout the programme.

    What is the difference between ITIL 5 and ITIL 4?

    ITIL 5 builds on ITIL 4 with an explicit focus on digital product and service management, a dedicated product and service lifecycle, value stream mapping and management, and an updated ITIL Value System for the modern digital era.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course in Dubai?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. A learning advisor can help you pick the right batch.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom sessions, self-paced e-learning and customised corporate group training, so you can choose the format that fits your schedule in Dubai.

    How soon can I start the training?

    New batches run regularly in live online and classroom formats, and self-paced learning starts as soon as you enrol. Contact us to see upcoming schedules and reserve your place.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexible options let you reschedule or move to another batch on selected plans. Contact support to arrange this before your batch begins.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include flexible reschedule options. Reach out to our team for the details that apply to your enrolment.