Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?UntitledYour Entry into Modern Service Management

    The ITIL Version 5 Foundation Certification Training in Ajman gives IT and business professionals a structured route into ITIL Version 5 Foundation (ITIL 5-F), the entry-level qualification in the latest ITIL scheme from AXELOS and PeopleCert. It is the recognised first step in modern service management. ITIL 5 is the fifth iteration of the IT Infrastructure Library, a framework of best practice for digital product and service management. You learn the ITIL Value System, the product and service lifecycle, the four dimensions and the seven guiding principles that help modern organisations create and improve value. The certification suits service desk staff, IT operations and support teams, and professionals moving into service management across Ajman's free-zone technology, banking, government and manufacturing sectors. With no formal prerequisites, it is an accessible first step. Start your ITIL 5 journey with Invensis Learning and prepare for the PeopleCert exam with confidence.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Ajman, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Modern Service Management

    The ITIL Version 5 Foundation Certification Training in Ajman gives IT and business professionals a structured route into ITIL Version 5 Foundation (ITIL 5-F), the entry-level qualification in the latest ITIL scheme from AXELOS and PeopleCert. It is the recognised first step in modern service management.

    ITIL 5 is the fifth iteration of the IT Infrastructure Library, a framework of best practice for digital product and service management. You learn the ITIL Value System, the product and service lifecycle, the four dimensions and the seven guiding principles that help modern organisations create and improve value.

    The certification suits service desk staff, IT operations and support teams, and professionals moving into service management across Ajman's free-zone technology, banking, government and manufacturing sectors. With no formal prerequisites, it is an accessible first step. Start your ITIL 5 journey with Invensis Learning and prepare for the PeopleCert exam with confidence.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Ajman, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 5 Foundation certification training in Ajman designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Ajman
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Ajman

    • Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 5 Foundation exam prep training in Ajman
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Ajman
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL V5 Foundation Certification Eligibility in AjmanDo You Qualify for the ITIL V5 Foundation Exam?

    ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites - open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    What You Gain from ITIL 5 CertificationRecognition, Skills and Career Momentum

    For Individuals

    For Individuals

    ITIL 5 Foundation training helps you turn hands-on IT experience into a recognised service-management credential. The course suits service desk analysts, support and operations staff, and professionals moving into IT service management who want to standardise how services are delivered. Whether you are formalising your skills, switching into a service role, or supporting digital services in IT, banking, government or manufacturing, this training builds capability aligned with what UAE employers expect.

    If you want to lead modern digital services with a globally recognised qualification, ITIL 5 Foundation is a clear first step. You gain the ITIL Value System, exam preparation and a structured path that employers across Ajman value.

    • Validates your modern IT service management skills with a globally recognised credential
    • Positions you for service desk, IT operations and service delivery roles
    • Builds command of the ITIL Value System and the product and service lifecycle
    • Helps you speak a common service-management language that employers value
    • Opens senior IT service roles that in the UAE can pay AED 20,000 to 40,000 a month
    • Requires no prerequisites, so you can start without prior ITIL experience
    • Prepares you to pass the 40-question PeopleCert exam with confidence
    • Gives you a portable certification recognised across Ajman and worldwide
    For Organizations

    For Organizations

    ITIL 5 Foundation group training helps organisations build service-management capability by equipping IT and support teams with a shared framework and practical skills. The training can be delivered for service desks, operations teams or whole IT functions. For organisations modernising digital services across Ajman's free-zone, banking, government and industrial sectors, this training provides a scalable, flexible solution.

    If your teams handle incidents and changes inconsistently, ITIL 5 Foundation training creates a common service-management language. Staff gain a standardised approach to delivering, supporting and improving digital services.

    • Builds a consistent service-management approach across IT and support teams
    • Improves incident, change and problem handling to protect service uptime
    • Connects IT services to business outcomes and customer value
    • Standardises practice across departments and business units
    • Supports digital-transformation and smart-service initiatives
    • Enables customised training aligned to your service goals
    • Provides flexible delivery for teams across Ajman and the UAE
    • Builds stronger in-house service-management expertise

    ITIL V5 Foundation Exam Format in AjmanWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL V5 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL V5 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL V5 Foundation Certification Cost in Ajman

    The total cost of getting ITIL V5 Foundation certified in Ajman includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 5 Foundation certification training in Ajman delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL Version 5 Foundation training cost in Ajman is AED 5500

    Exam Cost:

    • PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Skills Take You in AjmanRoles, Demand and Earning Power

    ITIL 5 Foundation is fast becoming a baseline credential for IT service roles across Ajman and the wider UAE, valued by free-zone technology firms, banks, government smart-city teams, manufacturers and logistics operators that run service-driven IT. As the emirate digitises, employers want professionals who can standardise service delivery and prove it with an accredited qualification. Demand runs from service desk analyst to IT service manager, and here is what the local market is showing right now.

    AED 20k to 40k

    ITIL-certified senior pay, UAE

    per month, Edoxi 2026

    AED 350,000

    Average IT Service Manager salary, UAE

    per year, Glassdoor 2026

    400+

    Technology firms in Ajman Free Zone

    AI, automation, software

    20,000+

    Companies in Ajman Free Zone

    across 160+ nationalities

    SECTORS HIRING

    • —IT and Software / Free Zone Technology Firms
    • —Banking and Financial Services
    • —Government and Smart-City Services
    • —Manufacturing and Industrial
    • —Logistics, Trade and Ports
    • —Telecom and Managed IT Services

    GROWTH TRENDS

    • —Ajman Free Zone hosting 400+ technology firms in AI, automation and software
    • —Smart-city and digital-government programmes expanding ITSM demand
    • —UAE banking outlook upgraded, driving IT service investment
    • —Manufacturing and logistics digitising operations across the emirate
    • —Shortage of certified service-management talent versus generalist IT staff
    • —ITIL 5 adoption as enterprises modernise from older frameworks

    Sources: Glassdoor, PayScale, Edoxi (UAE) 2026; Ajman Free Zone; Oxford Business Group (Ajman) 2025-2026.

    The Service Management Gaps Ajman Employers Face

    Scaling Service Desks in the Free Zone

    Ajman Free Zone hosts 20,000+ companies and 400+ technology firms whose IT operations are scaling fast, yet few have standardised service management, the exact gap ITIL 5 Foundation is built to close.

    ITIL 5 builds service desk and incident skills

    Smart-Government Service Expectations

    Ajman's digital-government and smart-city programmes demand reliable, measurable IT services, pushing public bodies to hire staff who can apply ITIL practices to keep citizen services running.

    ITIL 5 builds reliable, measurable services

    Banking and Compliance Pressure

    With the UAE banking outlook upgraded and digital services growing, financial firms need disciplined incident, change and problem management to protect uptime and meet regulators.

    ITIL 5 builds change and problem discipline

    Modernising Manufacturing and Logistics IT

    As Ajman's manufacturers, ports and logistics operators digitise, they need service-management frameworks to keep connected operations stable, secure and efficient at scale.

    ITIL 5 builds stable, efficient operations

    Certified ITSM Talent Scarcity

    The UAE has many generalist IT staff but far fewer professionals certified in modern service management, making accredited ITIL 5 holders rare and sought-after by employers.

    ITIL 5 makes certified professionals stand out

    Moving from Older Frameworks to ITIL 5

    Organisations modernising their service practices need people fluent in the latest ITIL Value System and value-stream thinking, not just older ways of working.

    ITIL 5 builds value-system fluency

    Sources: Ajman Free Zone; Oxford Business Group (Ajman) 2025-2026; Glassdoor, Edoxi (UAE) 2026.

    ITIL 5 Foundation is more than a certificate. It is proof you can run modern digital services. Join professionals across Ajman building service-management capability. Start your journey today.

    Your Ajman Career Transformation

    Your Career Before and After ITIL 5 Foundation,

    See the Difference the Credential Makes

    Ajman's economy is digitising fast across free-zone technology, banking, government and manufacturing, and employers increasingly separate certified service-management professionals from the rest. Here is which side of that line you want to be on.

    Today

    Service-role pay capped, with limited leverage to negotiate in the UAE market

    After ITIL 5

    Senior IT service roles in the UAE average around AED 350,000, with consultants reaching higher

    Today

    Shortlisted less often for roles that list ITIL among their requirements

    After ITIL 5

    Eligible for service desk, delivery and service manager roles across Ajman and the UAE

    Today

    Confident in day-to-day support, but employers want a structured framework

    After ITIL 5

    Fluent in the ITIL Value System, the service lifecycle and the guiding principles

    You earn your ITIL 5 Foundation

    Before

    Service skills proven only by experience, not a recognised credential

    Now you have

    An AXELOS and PeopleCert credential recognised by UAE and global employers

    Before

    No common language for incidents, changes and service levels

    Now you have

    A shared, modern service-management vocabulary used across your teams

    Before

    Stuck in reactive support with little career direction

    Now you have

    A clear route into service delivery and IT service management roles

    Before

    Recognition limited when you change employer or sector

    Now you have

    A globally portable certification that travels across sectors and regions

    "The gap between running tickets and managing services is increasingly a recognised credential, and the employers that matter already know it."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: Glassdoor, PayScale, Edoxi (UAE) 2026.

    How to Get ITIL V5 Founfdation Certified in Ajman Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Ajman is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Step 1

    Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4

    Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5

    Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6

    Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

    image

    100% Secure and Safe download

    The Skills You Will BuildCore ITIL 5 Practices in Action

    In this ITIL 5 Foundation training you will learn to apply the ITIL Value System, manage products and services across their lifecycle, and use the guiding principles to improve digital services. By the end you can speak the language of modern service management with confidence.

    Digital Product and Service Concepts

    Understand what sets modern digital products and services apart, how value is created, and how products and services are managed across their full lifecycle.

    Value Co-Creation and the Four Dimensions

    Learn how providers, consumers and stakeholders co-create value, and apply the four dimensions of product and service management for a holistic, balanced view.

    The ITIL Value System

    Master how guiding principles, governance, value chain activities, management practices and continual improvement combine into one integrated value system.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are and progress iteratively with feedback to make better decisions in real digital environments.

    The Product and Service Lifecycle

    Work through discovery, design, build, operation, and delivery and support, and see how each stage connects to create and sustain value end to end.

    Practices and Continual Improvement

    Explore key ITIL management practices, continual improvement and value stream mapping that keep digital services reliable and steadily improving.

    Who Should TakeITIL V5 Foundation Certification Training in Ajman?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    AED 5500

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Untitled

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Untitled

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Untitled

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Untitled

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    AED 5500

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning for ITIL Training in AjmanAccredited Service Management Partner

    Invensis Learning delivers accredited ITIL 5 Foundation training for professionals and teams in Ajman who want to build modern service-management capability and pass the PeopleCert exam. Our programmes combine experienced, accredited trainers, flexible delivery and organised courseware with hands-on practice. Whether you enrol as an individual or train a team, you get a professional learning experience focused on real understanding, workplace application and exam readiness, backed by ISO-certified quality and information-security standards, the hallmarks of a trusted ITIL Version 5 Foundation training company in Ajman.

    • Accredited, experienced trainers aligned to AXELOS and PeopleCert standards
    • Flexible live online, classroom and corporate training formats
    • ISO 9001:2015 quality and ISO 27001:2022 information-security certified
    • Structured courseware, practice questions and exam preparation support
    • Dedicated learner support before, during and after training
    • Customised group training for organisations across Ajman
    • Trusted by professionals and teams across the UAE and worldwide

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in AjmanInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Ajman

    Ajman Hotel, Sheikh Humaid Bin Rashid Al Nuaimi Street, Al Nakheel, Ajman, Emirate of Ajman, 3025, United Arab Emirates

    ITIL Version 5 Foundation Training Location in Ajman

    Radisson Blu Hotel, Ajman, Ajman

    corporate banner

    Corporate ITIL 5 Training in AjmanUpskill Your Service Team

    Untitled

    • Suitable for small, medium and large IT and service teams
    • Customised schedules aligned to your team's availability
    • Onsite, live virtual or hybrid delivery across Ajman and the UAE
    • Accredited trainers with real service-management experience
    • Role-based, industry-relevant examples for faster workplace application
    • Dedicated coordination and support for corporate programmes
    • Scalable delivery for teams across the UAE and global sites

    Trusted by Leading UAE Organisations

    E& (Etisalat)DuAjman BankAramexNational PaintsAjman University

    What Our Learners Say

    Untitled

    Passed the Exam with Confidence

    "The ITIL 5 Foundation training made the Value System and the service lifecycle genuinely click for me. The mock exams matched the real paper closely, and I passed the PeopleCert exam on my first sitting."

    Faisal Al Suwaidi

    Service Desk Team Lead

    Untitled

    0/0

    Practical and Beginner-Friendly

    "As an IT support analyst I wanted a structured way to handle incidents and changes. The trainer explained each guiding principle with real examples, and I now apply them daily at work."

    Ananya Krishnan

    IT Support Analyst

    Untitled

    0/0

    Well Structured ITIL 5 Course

    "Clear sessions and well-organised courseware. The four dimensions and the product and service lifecycle were taught in a way that connected straight to my role coordinating IT services."

    Omar Haddad

    IT Service Coordinator

    Untitled

    0/0

    Stronger, More Consistent Team

    "We trained our service desk team with Invensis Learning. The group sessions gave everyone a shared service-management language, and our incident handling has become noticeably more consistent."

    Mariam Al Zarooni

    IT Training Manager, Banking Sector

    Untitled

    0/0

    Tailored Corporate Training That Delivered

    "The corporate ITIL 5 programme was tailored to our logistics operations and delivered onsite. Flexible scheduling and practical examples meant the team applied the practices almost immediately."

    David Fernandes

    Head of IT Operations, Logistics Firm

    Untitled

    0/0



    Trustpilot

    4.6

    Ratings

    100K+

    Happy Learners

    100+

    Locations Worldwide

    99%

    Training Satisfaction

    Enquire with us now

    Drop us a query and our learning consultant will reach out to you shortly

    Get Course Details & Pricing

    Fill out this form and we will respond quickly.

    We also deliver ITIL Version 5 Foundation Certification Trainingacross multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

    AjmanAbu DhabiDubaiSharjah
    City map with location markers

    Explore Our Other Course Categories

    Agile

    Project Management

    ITSM

    Quality Management

    DevOps

    IT Governance

    Other Related Courses

    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the latest ITIL scheme from AXELOS and PeopleCert. It introduces digital product and service management, the ITIL Value System and the practices that help organisations create and improve value. It suits IT and business professionals at any stage.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the latest ITIL scheme from AXELOS and PeopleCert. It introduces digital product and service management, the ITIL Value System and the practices that help organisations create and improve value. It suits IT and business professionals at any stage.

    Is ITIL 5 Foundation worth it for professionals in Ajman?

    Yes. Service-management skills are in demand across Ajman's free-zone technology firms, banks, government and manufacturers. Certified professionals stand out, and senior IT service roles in the UAE can pay AED 20,000 to 40,000 a month, making the credential a strong career investment.

    Who should take ITIL 5 Foundation?

    ITIL 5 Foundation is for IT support staff, service desk and operations teams, project and business professionals, and anyone moving into IT service management. There are no formal prerequisites, so beginners and experienced staff alike can enrol.

    Do I need any prerequisites for ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites or work-experience requirement. It is the open entry point to the ITIL 5 scheme, designed to be accessible to both IT and business professionals.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To keep it current you earn 60 CPD points within each three-year cycle, as set out by PeopleCert. Renewing keeps your credential aligned with the latest practice.

    Which body awards the ITIL 5 Foundation certification?

    ITIL is owned by AXELOS, and PeopleCert is the sole publisher and examination body for all ITIL qualifications. Your certificate and digital badge are issued by PeopleCert once you pass the exam.

    Pricing

    How much does ITIL 5 Foundation training cost in Ajman?

    ITIL 5 Foundation training is usually bought as a combined training and exam package, and pricing varies by format and provider. The fee covers courseware, practice tests and trainer support. Contact us for a current quote tailored to your needs.

    What is included in the course fee?

    The training fee typically includes accredited courseware, practice questions, mock tests, exam preparation support, learner support and a course completion certificate. Exam delivery through PeopleCert may be bundled depending on the package you choose.

    Is the PeopleCert exam fee included in the training price?

    It depends on the package. Many ITIL 5 Foundation packages bundle the PeopleCert exam voucher with training, while others price it separately. PeopleCert bills exam fees in regional currency. Ask a learning advisor which option fits you.

    Do you offer group or corporate pricing for teams in Ajman?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT and service teams. Request a group quote and we will tailor delivery for your organisation.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What does the ITIL 5 Foundation exam involve?

    The ITIL 5 Foundation exam is a closed-book, multiple-choice paper of 40 questions taken in 60 minutes. You need 65%, or 26 correct answers, to pass. It is based on the ITIL 5 Foundation syllabus from PeopleCert and AXELOS.

    How many questions are on the ITIL 5 Foundation exam?

    The exam has 40 multiple-choice questions, each with a single correct answer. You have 60 minutes to complete it, and the pass mark is 65%, which is 26 out of 40.

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65%, meaning 26 of the 40 questions must be correct. The exam is closed book, so focus on a broad understanding of the ITIL Value System, the lifecycle and the guiding principles.

    How is the ITIL 5 Foundation exam delivered?

    You can sit the exam online with PeopleCert's OnVUE proctoring, available 24/7, or at an authorised test centre. Both options follow the same closed-book, multiple-choice format.

    What happens if I do not pass the exam the first time?

    You can resit the ITIL 5 Foundation exam. Our training includes preparation support, practice questions and mock tests to help you pass, and we can guide you on rebooking through PeopleCert. Ask about retake options when you enrol.

    Course Content

    What topics does ITIL 5 Foundation training cover?

    The training covers digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, management practices, continual improvement and value stream mapping.

    Can a complete beginner take ITIL 5 Foundation?

    Yes. ITIL 5 Foundation is an entry-level course with no prerequisites, built for beginners and experienced IT staff alike. Trainers explain each concept from the ground up, with examples and practice to reinforce learning.

    What learning materials are provided?

    You receive accredited ITIL 5 courseware, practice questions, mock exams, quizzes and reference guides. These help you understand the syllabus, identify weak areas and build exam readiness at your own pace.

    Are there practice tests and mock exams included?

    Yes. The programme includes practice questions and full-length mock exams that mirror the 40-question format, helping you get comfortable with the style and timing before the real exam.

    Is the courseware aligned with the latest ITIL 5 syllabus?

    Yes. The courseware follows the current ITIL 5 Foundation (Version 5.0) syllabus published by PeopleCert and AXELOS, including the ITIL Value System and value stream mapping introduced in this edition.

    Enrollment

    How do I enrol in ITIL 5 Foundation training in Ajman?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available?

    We offer live online (live virtual) instructor-led training, classroom training and customised corporate group training, so you can pick the format that fits your schedule and learning style in Ajman.

    How soon can I start the training?

    New batches run regularly in live online and classroom formats. See upcoming schedules or speak with an advisor to find a start date that suits you and reserve your place.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexible options let you reschedule or move to another batch where available. Contact our support team to arrange a change to your enrolment.

    What support do I get after the training?

    You receive post-training email support, access to learning resources and guidance on booking your PeopleCert exam. Our team can help with exam scheduling and any questions as you prepare.