Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation and Who Is It For?UntitledYour Modern IT Service Management Starting Point

    ITIL 5 Foundation certification training in Uganda gives IT and business professionals a modern, recognised entry point into digital product and service management. The ITIL 5 Foundation (ITIL 5-F) qualification is the entry-level credential in the ITIL 5 scheme, governed by AXELOS and delivered by PeopleCert, and it is based on the current ITIL 5 (Version 5.0) syllabus. Built for Uganda's fast-growing banking, telecom, government and BPO sectors, the course introduces the ITIL Value System, the product and service lifecycle, value co-creation and the seven guiding principles that help organisations create and improve value in digital environments. There are no formal prerequisites, so no prior ITIL knowledge or work experience is required. Whether you are new to IT service management or updating your knowledge from ITIL 4, ITIL Version 5 proves current-edition capability that employers value. Start your ITIL journey with Invensis Learning and build the service management foundation Uganda's digital economy is hiring for.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Uganda, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation and Who Is It For?Your Modern IT Service Management Starting Point

    ITIL 5 Foundation certification training in Uganda gives IT and business professionals a modern, recognised entry point into digital product and service management. The ITIL 5 Foundation (ITIL 5-F) qualification is the entry-level credential in the ITIL 5 scheme, governed by AXELOS and delivered by PeopleCert, and it is based on the current ITIL 5 (Version 5.0) syllabus.

    Built for Uganda's fast-growing banking, telecom, government and BPO sectors, the course introduces the ITIL Value System, the product and service lifecycle, value co-creation and the seven guiding principles that help organisations create and improve value in digital environments. There are no formal prerequisites, so no prior ITIL knowledge or work experience is required.

    Whether you are new to IT service management or updating your knowledge from ITIL 4, ITIL Version 5 proves current-edition capability that employers value. Start your ITIL journey with Invensis Learning and build the service management foundation Uganda's digital economy is hiring for.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Uganda, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 5 Foundation certification training in Uganda designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Uganda
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Uganda

    • Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 5 Foundation exam prep training in Uganda
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Uganda
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL V5 Foundation Certification Eligibility in UgandaDo You Qualify for the ITIL V5 Foundation Exam?

    ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites — open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    What You Gain from ITIL 5 FoundationSkills, Recognition and Career Momentum

    For Individuals

    For Individuals

    ITIL 5 Foundation training helps professionals build modern IT service management knowledge and prepare for the ITIL 5 (Version 5.0) exam. The course suits service desk analysts, IT support officers, systems administrators and business professionals who work with digital service teams. Whether you are entering IT service management, moving up in your role, or refreshing knowledge from an earlier ITIL edition, this training builds capability aligned with what Ugandan employers expect.

    If you want a recognised, current-edition credential that travels across sectors and borders, ITIL 5 Foundation is a clear first step. You gain structured knowledge of the ITIL Value System, exam preparation, and a supported path from learning to certification.

    • Earn a globally recognised, current-edition ITIL credential from AXELOS and PeopleCert
    • Stand out for service desk, IT support and operations roles across Uganda
    • Understand the ITIL Value System and how organisations co-create value
    • Apply the seven guiding principles to real digital service decisions
    • Prepare with confidence for the 40-question ITIL 5 Foundation exam
    • Update your knowledge from ITIL 4 to the latest ITIL framework
    • Build the entry point for higher ITIL 5 qualifications
    • Gain skills valued by banking, telecom, government and BPO employers
    For Organizations

    For Organizations

    ITIL 5 Foundation group training helps organisations build a shared IT service management language by equipping teams with structured, current-edition knowledge. Training can be delivered for IT departments, service desks or wider business units. For organisations scaling digital products and services, this training provides a practical, flexible way to raise service quality and consistency.

    If your teams struggle with fragmented service delivery, ITIL 5 Foundation group training creates a common approach to value co-creation, the service lifecycle and continual improvement, so IT reliably supports business outcomes across the organisation.

    • Standardise IT service management practice across teams and departments
    • Improve service reliability, incident response and value delivery
    • Align IT activity with business strategy using the ITIL Value System
    • Upskill teams on the current ITIL 5 (Version 5.0) framework
    • Reduce waste with value stream mapping and continual improvement
    • Choose flexible live virtual or onsite delivery for Ugandan teams
    • Build in-house ITSM capability to support digital transformation

    ITIL V5 Foundation Exam Format in UgandaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL V5 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL V5 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL V5 Foundation Certification Cost in Uganda

    The total cost of getting ITIL V5 Foundation certified in Uganda includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 5 Foundation certification training in Uganda delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL Version 5 Foundation training cost in Uganda is USD 1245

    Exam Cost:

    • PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in UgandaRoles, Demand and Earning Potential

    ITIL is the world's most widely adopted service management framework, and demand for current-edition skills is rising as Uganda's banks, telecoms, government agencies and BPO firms scale digital products and services. Certified professionals move into service desk, IT support, systems administration and IT service delivery roles, and here is what the local market is telling us right now.

    USh 52.8M

    Average IT Manager salary, Uganda

    per year, PayScale/Paylab 2026

    USh 28.7M

    System Administrator salary, Uganda

    average per year, worldsalaries 2025

    ~9%

    ICT share of Uganda GDP

    growing near 14.8% a year, Ministry of ICT

    24th

    Global outsourcing rank

    Global Outsourcing Talent Index 2026

    SECTORS HIRING

    • —Telecommunications and Mobile Money
    • —Banking, Financial Services and Insurance
    • —Government and Public Sector (NITA-U, URA)
    • —Business Process Outsourcing (BPO)
    • —Software and IT Services
    • —Education, Healthcare and Utilities

    GROWTH TRENDS

    • —ICT contributes around 9% of GDP and grows near 14.8% a year
    • —National Backbone Infrastructure expanding affordable connectivity
    • —Banks and telecoms adopting cloud, AI and automation at scale
    • —Uganda's first Tier III data centre opening in 2026
    • —Rising BPO demand, with Uganda in the global top 13% for outsourcing
    • —Modern ITSM talent scarce versus a broad general IT pool

    Sources: PayScale, Paylab, worldsalaries, Glassdoor (Uganda) 2025-2026; Ministry of ICT Uganda; Global Outsourcing Talent Index 2026.

    Why Digital Uganda Needs Certified Service Managers

    Fragmented Service Delivery

    As Ugandan banks and telecoms launch more digital services, many still lack a consistent service management approach, the exact gap ITIL 5 Foundation is built to close.

    ITIL 5 builds structured service management skills

    Cloud and Automation Adoption

    Cloud, AI and RPA are spreading fast across finance and telecom, but teams need a framework to govern and improve these services rather than react to them.

    ITIL 5 builds value system and lifecycle skills

    Service Reliability Pressure

    Customers and regulators expect always-on mobile money, banking and government platforms, raising demand for people who can keep digital services stable and improving.

    ITIL 5 builds incident and continual improvement skills

    Modern ITSM Skills Gap

    Uganda has a broad general IT workforce but few professionals trained on the current ITIL 5 framework, making certified holders rare and sought-after.

    ITIL 5 makes certified professionals stand out

    Growing Outsourcing Sector

    As Uganda climbs the global outsourcing rankings, BPO and IT services clients increasingly expect suppliers to work to recognised service management standards.

    ITIL 5 builds globally recognised service practice

    Digital Government Programmes

    National platforms such as eCitizen and tax digitisation demand disciplined service management, so agencies increasingly value ITIL-aligned professionals.

    ITIL 5 builds value stream and governance skills

    Sources: Ministry of ICT Uganda; UNDP Uganda; NITA-U; Global Outsourcing Talent Index 2026.

    ITIL 5 Foundation is more than a credential. It is a career accelerator for professionals ready to run reliable digital services. Join the teams making IT dependable across Uganda. Start your journey today.

    Your Uganda Career Transformation

    Where You Stand Today, and Where ITIL 5 Takes You

    Your Service Management Career Shift

    Uganda's digital economy is expanding with cloud adoption, mobile money and national infrastructure, and employers increasingly separate professionals with current service management skills from the rest. Here is which side of that line you want to be on.

    Today

    Salary capped with limited leverage to negotiate in the Ugandan market

    After ITIL 5

    IT Manager roles in Uganda average around USh 52.8M, with senior IT leadership reaching far higher

    Today

    Shortlisted less often for roles that list ITIL as preferred

    After ITIL 5

    Eligible for service management roles across banking, telecom, government and BPO

    Today

    Confident in the tools, but employers want current ITIL knowledge

    After ITIL 5

    Fluent in value co-creation, the service lifecycle and continual improvement

    You earn your ITIL 5 Foundation

    Before

    IT knowledge based on experience, without a recognised service management credential

    Now you have

    A current-edition ITIL credential recognised by AXELOS, PeopleCert and employers worldwide

    Before

    Limited visibility of how IT work maps to structured service management roles

    Now you have

    A clear route into service desk, IT support and service delivery roles

    Before

    Task focused, with little grounding in modern service management practice

    Now you have

    Command of the ITIL Value System, guiding principles and the service lifecycle

    Before

    Recognition that fades when you change employer or sector

    Now you have

    A portable credential that travels across sectors and East African markets

    "The gap between doing IT tasks and running dependable digital services is increasingly a recognised credential, and Uganda's leading employers already know it."

    Join 50,000+ professionals who trained with Invensis Learning and moved their careers forward.

    Sources: PayScale, Paylab, worldsalaries, Glassdoor (Uganda) 2025-2026.

    How to Get ITIL V5 Founfdation Certified in UgandaStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Uganda is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Step 1

    Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4

    Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5

    Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6

    Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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    Skills You Will Build in ITIL 5 FoundationGrounded in the Current ITIL 5 Syllabus

    Skills covered in ITIL 5 Foundation span the nine topic areas of the current syllabus, from the ITIL Value System and guiding principles to the service lifecycle, management practices and value stream mapping. By the end of the programme, you can describe how modern organisations create and improve value through digital products and services.

    Digital Product and Service Concepts

    Understand what defines digital products and services, how value is created across their lifecycle, and why continual improvement is foundational to ITIL 5.

    The ITIL Value System and Value Co-Creation

    Learn how the ITIL Value System brings together governance, practices and improvement, and how value is co-created with consumers, considering outcomes, costs, risks, experience and sustainability.

    The Seven ITIL Guiding Principles

    Apply focus on value, start where you are, progress iteratively, collaborate and promote visibility, think holistically, keep it simple, and optimise and automate.

    The Four Dimensions of Service Management

    Explore organisations and people, value streams and processes, information and technology, and partners and suppliers for a holistic approach to service management.

    The Product and Service Lifecycle and Practices

    Understand the purpose of discovery, design, build, operation, and delivery and support, and the role of ITIL management practices in consistent ways of working.

    Continual Improvement and Value Stream Mapping

    Use the continual improvement model and value stream mapping to improve flow, visibility and outcomes across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Uganda?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1245

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Untitled

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Untitled

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Untitled

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Untitled

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1245

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis LearningFor Your ITIL 5 Foundation Certification Training in Uganda?

    Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations in Uganda who want to build modern IT service management capability and pass the current-edition exam. Our programmes combine PeopleCert-accredited trainers, ITIL 5 aligned courseware, flexible delivery, and learner-focused support. As a trusted ITIL Version 5 Foundation training company in Uganda, we provide a professional learning experience built around practical understanding, real-world application and measurable outcomes, whether you enrol as an individual or plan corporate training for your team.

    • PeopleCert Accredited Training Organization delivering official ITIL 5 Foundation training
    • PeopleCert-accredited, experienced trainers with real IT service management exposure
    • ITIL 5 (Version 5.0) aligned courseware and industry-driven case studies
    • Flexible live virtual (online) instructor-led and corporate training formats
    • ITIL 5 Foundation exam voucher and mock exams included in accredited packages
    • First-attempt guidance to help you clear the ITIL 5 Foundation exam
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 and ISO 27001:2022 certified training operations

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in UgandaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Uganda

    Kampala Serena Hotel, Kintu Road, Nakasero, Central, Kampala Capital City, Kampala, Central Region, Uganda

    ITIL Version 5 Foundation Training Location in Uganda

    Sheraton Kampala Hotel, Ternan Avenue, Nakasero, Central, Kampala Capital City, Kampala, Central Region, Uganda

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    Corporate ITIL 5 Foundation TrainingUpskill Your Uganda Team

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    • Suitable for small, medium and large IT and service teams
    • Customised training schedules based on team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • PeopleCert-accredited trainers with real service management expertise
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Uganda and East Africa

    Trusted by Leading Organisations

    MTN UgandaAirtel UgandaStanbic BankCentenary BankDfcu BankNITA-U

    What Our Learners Say

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    Passed on My First Attempt

    "The ITIL 5 Foundation course made the value system and guiding principles click for me. The mock exams matched the real format, and I passed the exam on my first attempt while working full time at a service desk in Kampala."

    Sarah Nakato

    IT Support Officer

    Untitled

    0/0

    The Right Update to the Latest ITIL

    "I moved up from ITIL 4 and needed the current edition. The trainer explained the product and service lifecycle with real examples I could use at work the next day. Clear, practical and well paced."

    David Okello

    Service Desk Team Lead

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    Practical and Career Relevant

    "Strong content on continual improvement and value stream mapping. As a systems administrator, I now understand how my work fits the bigger service picture. The support before the exam was genuinely helpful."

    Grace Namuli

    Systems Administrator

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    A Shared Service Management Language

    "We trained our service management team on ITIL 5 through Invensis Learning. Delivery was flexible around our shifts, and we now share a common language for incidents and improvement. Service consistency has clearly improved."

    Julius Kato

    L&D Manager, Telecom Sector

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    0/0

    Tailored and Effective for Our Team

    "The corporate programme was tailored to our banking environment. Our IT staff came away confident with the ITIL Value System and the four dimensions, and the certification results across the cohort were excellent."

    Patricia Auma

    Head of IT, Banking Sector

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    We also deliver ITIL Version 5 Foundation Certification Trainingacross multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation gives you current-edition IT service management skills that Uganda's banks, telecoms, government agencies and BPO firms increasingly value. It opens service desk, IT support, systems administration and service delivery roles, and IT Manager pay in Uganda averages around USh 52.8M a year.

    General

    Is ITIL 5 Foundation worth it in Uganda?

    Yes. ITIL 5 Foundation gives you current-edition IT service management skills that Uganda's banks, telecoms, government agencies and BPO firms increasingly value. It opens service desk, IT support, systems administration and service delivery roles, and IT Manager pay in Uganda averages around USh 52.8M a year.

    What is ITIL 5 Foundation?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme, governed by AXELOS and delivered by PeopleCert. It introduces digital product and service management, the ITIL Value System, the service lifecycle, and the practices that help organisations create and improve value.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of ITIL. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core element, dedicated value stream mapping, an updated ITIL Value System, and a stronger emphasis on value co-creation and sustainability.

    Do I need ITIL 4 before taking ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of prior ITIL knowledge. Professionals holding ITIL 4 will find some familiar concepts, but ITIL 4 is not required.

    Is ITIL 5 Foundation recognised internationally?

    Yes. ITIL is the world's most widely adopted IT service management framework, and ITIL 5 Foundation is recognised by employers globally. PeopleCert operates in over 200 countries, so the credential travels well beyond Uganda.

    Pricing

    How much does ITIL 5 Foundation training cost in Uganda?

    Training pricing varies by format and schedule, so the current fee for Uganda is available on request. It typically bundles ITIL 5 aligned courseware, mock exams and, in accredited packages, the PeopleCert exam voucher. Request a quote for the latest pricing.

    What is included in the course fee?

    The fee usually includes ITIL 5 (Version 5.0) aligned courseware, industry-driven case studies, mock exams and practice questions, learner support, and a course completion certificate. Accredited packages typically include the PeopleCert ITIL 5 Foundation exam voucher. Confirm inclusions when you request a quote.

    Is the exam fee included in the training price?

    In accredited training packages the ITIL 5 Foundation exam voucher is typically included, but it can vary by plan. PeopleCert exam pricing also varies by region and channel, so please confirm current exam inclusion when you request a quote.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT departments and service teams across Uganda. Contact us for a tailored group quote.

    What payment options are available?

    We accept major cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with single-answer, multiple-choice questions based on the ITIL 5 Foundation (Version 5.0) syllabus. It is delivered by PeopleCert, either online through the OnVUE proctored system available 24/7 or at an authorised test centre.

    How many questions are on the exam and how long is it?

    The ITIL 5 Foundation exam has 40 questions and lasts 60 minutes (one hour). It is a closed-book, single-answer multiple-choice examination.

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65%, which means you must answer at least 26 of the 40 questions correctly. Focus on broad understanding across all nine topic areas of the syllabus.

    What topics does the ITIL 5 Foundation exam cover?

    Nine topic areas: digital product and service management concepts, value co-creation, the dimensions of product and service management, the ITIL Value System, the guiding principles, the product and service lifecycle, ITIL's management practices, continual improvement, and value stream mapping and management.

    What if I do not pass on the first attempt?

    Our training includes first-attempt guidance, mock exams and practice questions to prepare you thoroughly. If you need to re-sit, PeopleCert re-sit policies and fees apply, so confirm the current terms at peoplecert.org before rebooking.

    Course Content

    Can a beginner take ITIL 5 Foundation?

    Yes. ITIL 5 Foundation has no prerequisites and is designed for beginners as well as experienced staff. The training builds from core concepts, so no prior ITIL or IT service management background is needed.

    What will I learn in the training?

    You will learn the ITIL Value System, value co-creation, the seven guiding principles, the four dimensions, the product and service lifecycle, ITIL management practices, continual improvement, and value stream mapping, all aligned to the current ITIL 5 (Version 5.0) syllabus.

    How long is the ITIL 5 Foundation training?

    The programme runs for 16 hours, typically delivered over two full days or four half-days depending on the schedule. It covers all nine syllabus topic areas and prepares you for the 40-question exam.

    Are practice tests and materials provided?

    Yes. You receive ITIL 5 aligned courseware, industry-driven case studies, practice questions and mock exams that mirror the real 40-question, 60-minute format, helping you find and close gaps before exam day.

    Is the courseware aligned with the latest ITIL version?

    Yes. The courseware is aligned to the current ITIL 5 Foundation Syllabus (Version 5.0) from AXELOS and PeopleCert, so you study the latest edition of the framework.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website or by speaking with a learning advisor. Choose your preferred format and batch, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches to get started.

    What training formats are available in Uganda?

    We offer live virtual (online) instructor-led training, onsite classroom sessions, and customised corporate group training. This lets professionals and teams across Uganda choose the format that fits their schedule.

    Are there any eligibility requirements to enrol?

    No. Anyone can enrol in ITIL 5 Foundation training, as the qualification has no formal prerequisites. It suits IT professionals, business professionals and career changers alike.

    Can I reschedule my enrolment to another batch?

    Yes. You can reschedule or transfer to another batch on selected plans. Contact our support team and we will help you move to a batch that works for you.

    How can my organisation arrange team training?

    Reach out for corporate training and we will tailor the schedule, delivery mode and examples to your environment. We deliver onsite or live virtual programmes for IT and service teams across Uganda. Talk to a learning advisor to plan your cohort.