Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?UntitledYour Entry into Digital Service Management

    The ITIL 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert), the world's most widely adopted IT service management framework. It introduces the core concepts of digital product and service management, the ITIL Value System, value co-creation, and the product and service lifecycle that modern organisations rely on to deliver value. ITIL 5 Foundation certification training in Dar es Salaam prepares IT and business professionals to apply these ideas at work and to sit the ITIL 5 (Version 5.0) exam with confidence. As Tanzanian banks, telecoms operators and government bodies accelerate digital transformation, employers increasingly look for people who can manage services the ITIL way. The programme is aligned to the official ITIL 5 Foundation Syllabus and covers all nine topic areas, from the seven guiding principles to Value Stream Mapping and Management. Delivered in live virtual and corporate formats by accredited trainers, it gives you a clear, supported path from study to certified. Start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Dar Es Salaam, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    The ITIL 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert), the world's most widely adopted IT service management framework. It introduces the core concepts of digital product and service management, the ITIL Value System, value co-creation, and the product and service lifecycle that modern organisations rely on to deliver value.

    ITIL 5 Foundation certification training in Dar es Salaam prepares IT and business professionals to apply these ideas at work and to sit the ITIL 5 (Version 5.0) exam with confidence. As Tanzanian banks, telecoms operators and government bodies accelerate digital transformation, employers increasingly look for people who can manage services the ITIL way.

    The programme is aligned to the official ITIL 5 Foundation Syllabus and covers all nine topic areas, from the seven guiding principles to Value Stream Mapping and Management. Delivered in live virtual and corporate formats by accredited trainers, it gives you a clear, supported path from study to certified. Start your ITIL 5 journey with Invensis Learning.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Dar Es Salaam, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 5 Foundation certification training in Dar Es Salaam designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Dar Es Salaam
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Dar Es Salaam

    • Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 5 Foundation exam prep training in Dar Es Salaam
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Dar Es Salaam
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL V5 Foundation Certification Eligibility in Dar Es SalaamDo You Qualify for the ITIL V5 Foundation Exam?

    ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites - open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    Why ITIL 5 Foundation Is Worth EarningOutcomes You Can Take to Work

    For Individuals

    For Individuals

    ITIL 5 Foundation training helps IT and business professionals understand modern digital product and service management and prepare for the ITIL 5 (Version 5.0) exam. It suits service desk staff, IT operations professionals, developers, product owners and anyone new to ITIL. Whether you are moving up from ITIL 4, entering ITSM for the first time, or working alongside digital service teams in Dar es Salaam, the training builds knowledge that employers across telecoms, banking and government value.

    If you want a recognised, current-edition credential that travels across sectors and borders, ITIL 5 Foundation is a clear first step. You gain the ITIL Value System, the seven guiding principles and exam readiness, backed by accredited trainers and practice questions.

    • Validates current-edition ITSM knowledge on the ITIL 5 (Version 5.0) framework
    • Opens roles across telecoms, banking and public-sector IT in Dar es Salaam
    • Builds fluency in the ITIL Value System and value co-creation
    • Gives you a globally recognised AXELOS (PeopleCert) credential
    • Prepares you for the 40-question ITIL 5 Foundation exam with confidence
    • Applies the seven guiding principles to real digital service work
    • Provides an entry point to higher ITIL 5 qualifications
    • Strengthens your value across DevOps, Agile and service teams
    For Organizations

    For Organizations

    ITIL 5 group training helps organisations build consistent IT service management capability by equipping teams with the ITIL Value System, guiding principles and value stream thinking. It can be delivered for IT operations, service desks or whole digital functions. For Tanzanian banks, telecoms and public bodies scaling digital services, the training creates a shared language for managing products and services and improving delivery.

    If your teams struggle with inconsistent incident, change and service practices, ITIL 5 group training gives them a standardised, current-edition approach. Senior and delivery teams gain a common framework for co-creating and improving value.

    • Standardises IT service management practice across teams
    • Aligns digital products and services with business value
    • Improves incident, change and service delivery consistency
    • Builds a shared ITIL 5 vocabulary across the organisation
    • Supports digital transformation and cloud adoption goals
    • Enables customised, accredited training for your IT function
    • Strengthens continual improvement and value stream thinking
    • Delivered flexibly for teams in Dar es Salaam and beyond

    ITIL V5 Foundation Exam Format in Dar Es SalaamWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL V5 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL V5 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL V5 Foundation Certification Cost in Dar Es Salaam

    The total cost of getting ITIL V5 Foundation certified in Dar Es Salaam includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 5 Foundation certification training in Dar Es Salaam delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL Version 5 Foundation training cost in Dar Es Salaam is USD 1375

    Exam Cost:

    • PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in Dar Es SalaamRoles This Opens Up

    ITIL 5 Foundation is increasingly valued across Dar es Salaam's fast-growing IT economy, where telecoms operators, banks, fintechs and government bodies run large digital service operations. As Tanzania expands its broadband backbone, data centres and 5G networks, employers need people who can manage services the ITIL way. Demand runs from service desk and support roles up to IT service delivery and IT management, and here is what the local market is telling us.

    TSh 24.7M

    Average IT Manager salary, Tanzania

    per year, WorldSalaries 2026

    TSh 30M

    IT Service Delivery Manager salary

    average, PayScale/Paylab 2026

    400+

    Open IT and telecom roles listed

    dproz / JobwebTanzania 2026

    TSh 222.6bn

    National ICT budget 2026/27

    Ministry of Communications and IT

    SECTORS HIRING

    • —Telecommunications and Mobile Money
    • —Banking and Financial Services
    • —Government and Public-Sector Digital
    • —IT Services and Consulting
    • —Energy, Mining and Manufacturing
    • —Retail and Logistics

    GROWTH TRENDS

    • —National ICT Broadband Backbone and data-centre expansion
    • —Commercial 5G rollout across Dar es Salaam and Dodoma
    • —Rapid mobile-money and fintech growth
    • —Public-sector digital transformation agenda
    • —Scarcity of accredited ITSM professionals
    • —Banks and telcos maturing IT service operations

    Sources: Glassdoor, PayScale, Paylab, WorldSalaries (Tanzania) 2025-2026; TanzaniaInvest, Ministry of Communications and Information Technology (2026).

    Market Forces Driving ITSM Demand in Tanzania

    Fragmented IT Service Delivery

    Many Tanzanian organisations run digital services without a common framework, causing inconsistent incident, change and delivery practices that ITIL 5 is designed to standardise.

    ITIL 5 standardises service management practice

    Rapid Mobile-Money and Fintech Growth

    Explosive growth in mobile money and digital banking raises the stakes for reliable, well-governed IT services, exactly the value co-creation ITIL 5 professionals bring.

    ITIL 5 builds value co-creation skills

    Rising Uptime and Security Demands

    As banks and telecoms scale online, pressure to keep services available and secure grows, and ITIL 5 practices help teams manage operations and continual improvement.

    ITIL 5 strengthens operations and improvement

    Shortage of Accredited ITSM Talent

    Tanzania has a deep pool of general IT staff but few accredited ITIL professionals, making current-edition ITIL 5 Foundation holders stand out to employers.

    ITIL 5 makes certified professionals stand out

    Cloud and Data-Centre Expansion

    National data-centre and cloud investment demands structured service management, and the ITIL 5 lifecycle and value stream focus equips teams to manage it at scale.

    ITIL 5 builds lifecycle and value stream skills

    Public-Sector Digital Transformation

    Government digital programmes and a TSh 222.6bn ICT budget push agencies to modernise IT services, driving demand for professionals fluent in the ITIL framework.

    ITIL 5 aligns IT services with strategy

    Sources: TanzaniaInvest, Ministry of Communications and Information Technology (2026); Glassdoor, PayScale, dproz (Tanzania) 2025-2026.

    ITIL 5 Foundation is more than a certificate. It is a career move for professionals shaping Tanzania's digital services. Join learners who manage services the ITIL way and start your ITIL 5 journey today.

    Your Dar Es Salaam Career Shift

    From Where You Are to Where ITIL 5 Takes You

    Your Career Before and After

    Tanzania's digital economy is expanding with fintech, 5G and public-sector transformation, and employers increasingly separate professionals who can manage services the ITIL way from those who cannot. Here is which side of that line you want to be on.

    Today

    Salary capped with limited leverage in the Tanzanian IT market

    After ITIL 5

    IT service delivery and management roles in Dar es Salaam average TSh 24M to 30M a year

    Today

    Overlooked for roles that list ITIL as preferred

    After ITIL 5

    Eligible for ITSM roles across telecoms, banking and public sector

    Today

    Confident with tasks, but employers want framework fluency

    After ITIL 5

    Fluent in the ITIL Value System and modern service management

    You earn ITIL 5 Foundation

    Before

    No recognised IT service management credential

    Now you have

    A globally recognised AXELOS (PeopleCert) ITIL 5 Foundation credential

    Before

    Ad hoc, inconsistent service practices

    Now you have

    A structured grasp of the ITIL Value System and guiding principles

    Before

    Limited to the tools you already know

    Now you have

    Skills in value streams, the lifecycle and continual improvement

    Before

    Recognition tied to your current employer

    Now you have

    A current-edition credential that travels across sectors and borders

    "The gap between running IT tasks and managing digital services the ITIL way is a recognised credential, and Tanzania's leading employers already know it."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: Glassdoor, PayScale, WorldSalaries (Tanzania) 2025-2026.

    How to Get ITIL V5 Founfdation Certified in Dar Es Salaam Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Dar Es Salaam is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Step 1

    Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4

    Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5

    Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6

    Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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    Skills You Will Master in ITIL 5 FoundationBuilt on the ITIL Value System

    Grounded in the official ITIL 5 Foundation Syllabus, the programme builds practical, current-edition service management skills across all nine topic areas. By the end, you can apply ITIL 5 concepts at work and approach the exam with confidence.

    Digital Product and Service Management

    Understand what sets digital products and services apart, how value is created across their lifecycle, and why continual improvement sits at the heart of ITIL 5.

    Value Co-Creation

    Learn how value is co-created with consumers and stakeholders, balancing outcomes, costs, risks, experience and sustainability rather than focusing on outputs alone.

    The Four Dimensions

    Apply a holistic view across Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers to manage services well.

    The ITIL Value System

    See how guiding principles, governance, value chain activities, management practices and continual improvement work together as one integrated value system.

    The Seven Guiding Principles

    Use principles such as focus on value, start where you are, and progress iteratively with feedback to make better day-to-day service decisions.

    The Product and Service Lifecycle

    Grasp the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and how they combine to create value.

    ITIL Management Practices and Improvement

    Explore how ITIL 5 management practices and the continual improvement model help teams establish consistent, high-quality ways of working.

    Value Stream Mapping and Management

    Identify, map and manage value streams to improve flow, visibility and outcomes, spotting waste and designing better delivery across digital services.

    Who Should TakeITIL V5 Foundation Certification Training in Dar Es Salaam?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1375

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Untitled

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Untitled

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Untitled

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1375

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis for ITIL 5 in Dar Es SalaamYour Accredited Partner

    As a trusted ITIL Version 5 Foundation training company in Dar es Salaam, Invensis Learning delivers accredited ITIL 5 Foundation training for professionals and organisations that want to build modern IT service management capability and prepare for the ITIL 5 (Version 5.0) exam. As a PeopleCert Accredited Training Organization, we combine experienced trainers, syllabus-aligned courseware, flexible delivery and dedicated support. Whether you enrol as an individual in Dar es Salaam or plan group training for your IT teams, we focus on practical understanding, real-world application and a clear path from study to certified.

    • PeopleCert Accredited Training Organization for ITIL 5 Foundation
    • Accredited trainers with real IT service management experience
    • Live virtual and corporate delivery to suit working professionals
    • Courseware aligned to the official AXELOS Version 5.0 syllabus
    • Practice questions and mock exams for first-attempt readiness
    • Flexible schedules for learners across Tanzania and East Africa
    • Dedicated learner support before, during and after training
    • ISO 9001 and ISO 27001 certified training operations

    5000+

    Accredited Trainers Globally

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    Rated by Learners Worldwide

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    Years of Training Excellence

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

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    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in Dar Es SalaamInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Dar Es Salaam

    Hyatt Regency Dar es Salaam, Kilimanjaro, Dar Es Salaam

    ITIL Version 5 Foundation Training Location in Dar Es Salaam

    Dar es Salaam Serena Hotel, Ohio Street, Posta Mpya, Kivukoni, Ilala Municipal, Dar es Salaam, Coastal Zone, 11103, Tanzania

    corporate banner

    Corporate ITIL 5 Training in Dar Es SalaamUpskill Your Team

    Untitled

    • Customised ITIL 5 training for IT operations and service desk teams
    • Flexible delivery through live virtual, onsite or hybrid formats
    • Schedules aligned to your organisation's availability
    • Accredited trainers with ITSM and industry experience
    • Role-based examples relevant to telecoms, banking and public sector
    • Progress tracking, assessments and dedicated coordination
    • Scalable delivery for teams across Tanzania and East Africa

    Leading Tanzanian Employers

    Vodacom TanzaniaAirtel TanzaniaCRDB BankNMB BankTTCLHalotel

    ITIL 5 Foundation Success Stories

    Untitled

    Passed the ITIL 5 Exam First Time

    "The training made the ITIL Value System and guiding principles genuinely click. The mock exams matched the real 40-question format, and I walked into the exam confident and passed on my first attempt."

    Neema Mushi

    IT Support Analyst

    Untitled

    0/0

    Finally Understand Modern ITSM

    "As someone moving from ITIL 4, the Version 5.0 content on digital product and service management was exactly what I needed. The trainer explained value co-creation with real examples I now use at work."

    Emmanuel Kessy

    Service Desk Team Lead

    Untitled

    0/0

    Practical and Well Paced

    "The live virtual sessions were clear and practical, and the value stream mapping topic changed how I look at our service delivery. I would have liked a few more practice questions, but overall an excellent course."

    Fatma Juma

    IT Operations Analyst

    Untitled

    0/0

    Standardised Our Service Desk

    "We enrolled our whole IT team and the shared ITIL 5 vocabulary transformed how they handle incidents and changes. Delivery is more consistent and our reporting has improved noticeably."

    Baraka Nyerere

    IT Service Delivery Manager, Telecommunications

    Untitled

    0/0

    Strong Partner for Team Training

    "Invensis Learning tailored the ITIL 5 programme to our banking operations and coordinated everything smoothly. Our teams came away with practical skills and a clearer approach to service management."

    Grace Mwakalinga

    Head of Learning and Development, Banking Sector

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    We also deliver ITIL Version 5 Foundation Certification Trainingacross multiple cities

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, value co-creation and the practices that help organisations create and continually improve value in modern digital environments.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, value co-creation and the practices that help organisations create and continually improve value in modern digital environments.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core structure, Value Stream Mapping and Management, an updated ITIL Value System, and a stronger digital-era emphasis.

    Who should take ITIL 5 Foundation in Dar es Salaam?

    It suits IT and business professionals at any stage, including service desk and IT operations staff, developers, product owners, and DevOps or Agile practitioners. In Dar es Salaam it is popular with telecoms, banking and public-sector teams modernising their digital services.

    Is ITIL 5 Foundation recognised internationally?

    Yes. ITIL is the world's most widely adopted IT service management framework, and PeopleCert operates in over 200 countries. The credential is recognised by employers across Tanzania and worldwide.

    Are there any prerequisites for ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone, regardless of education, experience or prior ITIL knowledge. ITIL 4 is not required, though its concepts will feel familiar to existing holders.

    Pricing

    What is included in the ITIL 5 Foundation training fee?

    The fee typically covers accredited courseware aligned to the Version 5.0 syllabus, live instructor-led sessions, practice questions, mock exams and learner support. Exam voucher inclusion varies by package. Request a quote for the current fee in Dar es Salaam.

    How much does ITIL 5 Foundation training cost in Dar es Salaam?

    Pricing varies by delivery format and package, so training in Dar es Salaam is quoted on request. Contact a learning advisor for current fees and any group or corporate rates.

    How much is the ITIL 5 Foundation exam fee?

    PeopleCert exam pricing varies by region and purchasing channel and is confirmed at the time of booking. Verify the current fee with PeopleCert, or ask us to include it in your training package.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT teams and departments. Ask about corporate pricing for a tailored quote.

    What payment options are available?

    We accept major cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with 40 single-answer, multiple-choice questions based on the ITIL 5 Foundation (Version 5.0) Syllabus. It tests knowledge and comprehension across the nine topic areas.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and lasts 60 minutes (one hour). It is delivered as a closed-book, single-answer multiple-choice test.

    What is the passing score for ITIL 5 Foundation?

    You need 65% to pass, which is 26 out of 40 questions answered correctly. A broad understanding across all nine topic areas is the best preparation.

    Where can I take the ITIL 5 Foundation exam?

    You can sit the exam online through PeopleCert's OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre. It is usually arranged through your accredited training package.

    What if I do not pass the exam the first time?

    You can resit the ITIL 5 Foundation exam; PeopleCert confirms current resit fees and policy at booking. Our practice questions, mock exams and trainer guidance are designed to help you pass on your first attempt.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. You renew it by earning 60 CPD (Continuing Professional Development) points within the three-year cycle. Verify current renewal options with PeopleCert.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    It covers all nine ITIL 5 topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, ITIL management practices, continual improvement, and Value Stream Mapping and Management.

    Is the courseware aligned to the latest ITIL version?

    Yes. The courseware is aligned to the current ITIL 5 (Version 5.0) Foundation Syllabus published by AXELOS (PeopleCert), so you study the latest edition of the framework.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions and mock exams that mirror the 40-question, 60-minute format, helping you identify weak areas and build exam readiness.

    Do I need prior IT experience to follow the course?

    No. ITIL 5 Foundation is designed for beginners as well as experienced professionals. The training starts with core concepts, so newcomers and those working alongside digital service teams can follow comfortably.

    How long is the ITIL 5 Foundation training?

    The instructor-led programme runs for 16 hours, typically delivered over two full days or four half-days, covering all nine topic areas and preparing you for the exam.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available in Dar es Salaam?

    We offer online (live virtual) instructor-led training and customised corporate group training, so you can learn from anywhere in Tanzania or arrange onsite sessions for your team.

    When can I start the training?

    New live virtual batches run regularly. See upcoming schedules or speak with an advisor to pick a start date that fits your calendar.

    Can I reschedule or transfer my batch?

    Yes. Flexible options let you reschedule or transfer to another batch on selected plans. Contact support to arrange this.

    What support do I get after the training?

    You receive post-training email support along with practice resources to help you prepare for the exam and apply ITIL 5 at work.