Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Does ITIL 5 Foundation Certification Training in Taipei Cover?UntitledA Modern Service Management Credential

    The ITIL Version 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), introducing the core concepts of digital product and service management, the ITIL Value System and continual value creation. ITIL 5 Foundation certification training in Taipei gives IT and business professionals a modern, globally recognised grounding in how organisations create, deliver and improve value in the digital era. Taipei sits at the heart of Taiwan's technology economy, from semiconductor leaders and financial institutions to fast-growing cloud and telecom operators, all of which run complex digital services that depend on strong service management. ITIL 5, the fifth iteration of the IT Infrastructure Library, moves beyond older thinking with a product and service lifecycle focus, dedicated value stream management and a stronger digital orientation. Whether you are new to ITIL or updating your knowledge from an earlier version, the Version 5.0 syllabus gives you a credential employers across Taiwan recognise. Start your ITIL journey with Invensis Learning and build service management skills that travel across sectors and borders.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Taipei, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Does ITIL 5 Foundation Certification Training in Taipei Cover?A Modern Service Management Credential

    The ITIL Version 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), introducing the core concepts of digital product and service management, the ITIL Value System and continual value creation. ITIL 5 Foundation certification training in Taipei gives IT and business professionals a modern, globally recognised grounding in how organisations create, deliver and improve value in the digital era.

    Taipei sits at the heart of Taiwan's technology economy, from semiconductor leaders and financial institutions to fast-growing cloud and telecom operators, all of which run complex digital services that depend on strong service management. ITIL 5, the fifth iteration of the IT Infrastructure Library, moves beyond older thinking with a product and service lifecycle focus, dedicated value stream management and a stronger digital orientation.

    Whether you are new to ITIL or updating your knowledge from an earlier version, the Version 5.0 syllabus gives you a credential employers across Taiwan recognise. Start your ITIL journey with Invensis Learning and build service management skills that travel across sectors and borders.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Taipei, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 5 Foundation certification training in Taipei designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Taipei
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Taipei

    • Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 5 Foundation exam prep training in Taipei
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Taipei
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL V5 Foundation Certification Eligibility in TaipeiDo You Qualify for the ITIL V5 Foundation Exam?

    ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites - open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    What You Gain from the ITIL 5 Foundation CredentialIn Taipei's Digital Economy

    For Individuals

    For Individuals

    ITIL 5 Foundation training helps IT and business professionals build modern service management capability and prepare for the Version 5.0 exam. The programme suits service desk analysts, IT operations staff, product owners and DevOps or Agile practitioners who want a current, credible entry into ITSM. Whether you are moving into service management for the first time in Taipei, refreshing skills from ITIL 4, or supporting digital services in semiconductors, banking or telecoms, this training builds knowledge aligned to what employers expect.

    If you want a recognised credential that connects your daily work to how organisations create and protect value, ITIL 5 Foundation is a clear first step. You gain lifecycle knowledge, exam-ready practice and a structured path that employers across Taiwan and beyond respect.

    • Earn a globally recognised, current-edition service management credential from AXELOS (PeopleCert)
    • Speak the shared language of digital product and service management used across Taiwan's tech employers
    • Stand out in Taipei's skills-based hiring market with proof of modern ITSM knowledge
    • Build capability in the ITIL Value System, guiding principles and value co-creation
    • Prepare confidently for the 40-question Version 5.0 exam with mock tests and trainer support
    • Open doors to service desk, IT operations and service delivery roles across sectors
    • Enter the ITIL 5 scheme with the mandatory Foundation credential for higher qualifications
    • Gain transferable skills that stay valid for three years with CPD renewal
    For Organizations

    For Organizations

    ITIL 5 Foundation group training helps organisations build consistent service management capability by equipping teams with a modern, shared framework. The training can be delivered for IT departments, service desks, operations teams or cross-functional groups. For organisations looking to raise service quality and link delivery to value, this training provides a scalable, flexible foundation across the four dimensions of product and service management.

    If your teams manage growing digital service portfolios without a common approach, ITIL 5 Foundation training creates a standard way of working. People gain a shared vocabulary for value co-creation, continual improvement and value stream management.

    • Builds a shared service management language across IT and business teams
    • Connects digital service delivery to measurable value and customer outcomes
    • Standardises incident, change and service practices across departments
    • Improves reliability of the always-on services Taiwan's enterprises depend on
    • Supports AI and digital transformation programmes with structured governance
    • Enables customised group training aligned to your service model
    • Strengthens in-house ITSM capability and reduces reliance on external firms
    • Provides flexible delivery for teams across Taipei and global sites

    ITIL V5 Foundation Exam Format in TaipeiWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL V5 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL V5 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL V5 Foundation Certification Cost in Taipei

    The total cost of getting ITIL V5 Foundation certified in Taipei includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 5 Foundation certification training in Taipei delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL Version 5 Foundation training cost in Taipei is TWD 52000

    Exam Cost:

    • PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITSM Careers in TaipeiWhere ITIL 5 Foundation Can Take You

    ITIL 5 Foundation is increasingly valued across Taipei's service management landscape, sought by semiconductor firms, banks, telecoms and IT service providers that run large, always-on digital service portfolios. As Taiwan accelerates AI and digital transformation and shifts to skills-based hiring, employers want professionals who can manage services across their full lifecycle. Demand spans service desk, IT operations and service delivery roles, and here is what the market is telling us right now.

    NT$1.75M

    Average IT Manager salary, Taipei

    per year, Glassdoor 2026

    NT$3.25M

    Experienced IT Director pay, Taiwan

    total comp, PayScale 2026

    +30%

    Taiwan net employment outlook

    Q2 2026, ManpowerGroup

    NT$700K

    IT support and specialist pay, Taipei

    average, Glassdoor 2026

    SECTORS HIRING

    • —Semiconductor and Electronics Manufacturing
    • —Banking, Financial Services and Insurance
    • —Telecommunications and Connectivity
    • —IT Services and System Integration
    • —Global Technology and Cloud
    • —Government and Public Sector Digital

    GROWTH TRENDS

    • —AI and digital transformation lifting demand for reliable services
    • —Skills-based hiring rewarding certified, current-edition ITSM talent
    • —Enterprises maturing IT operations into service-led functions
    • —Cloud and multi-supplier estates raising service complexity
    • —Modern ITIL 5 talent still scarce versus legacy ITSM skills
    • —Positive net employment outlook across Taiwan for 2026

    Sources: Glassdoor, PayScale, SalaryExpert, ManpowerGroup, Michael Page (Taiwan) 2026.

    Market Forces Making ITIL 5 Skills Valuable in Taiwan

    AI and Digital Transformation Pressure

    Taiwanese firms are racing through AI and digital transformation, yet many lack a structured way to manage the new services this creates. ITIL 5 gives teams a modern framework to deliver value reliably.

    ITIL 5 builds structured service management skills

    Service Management Maturity Gap

    Taiwan's manufacturers run world-class production operations, but internal IT service governance often lags. ITIL 5 Foundation closes that gap with lifecycle and value system thinking.

    ITIL 5 raises service governance maturity

    Precision, Skills-Based Hiring

    Taiwan's 2026 market favours precision hiring for proven skills over broad recruitment. A current-edition ITIL 5 credential is clear evidence that a professional can manage modern services.

    ITIL 5 signals proven, current ITSM knowledge

    Always-On Digital Services

    Semiconductor, finance and telecom operations in Taipei cannot tolerate service failure. ITIL 5 practices in incident handling and continual improvement help keep critical services resilient.

    ITIL 5 strengthens reliability and continual improvement

    Cloud and Multi-Supplier Complexity

    As enterprises adopt cloud and multi-vendor estates, coordinating partners and suppliers gets harder. ITIL 5's four dimensions give a holistic way to govern this complexity.

    ITIL 5 covers partners, suppliers and four dimensions

    Scarce Modern ITSM Talent

    Taiwan's talent pool is deep in legacy IT skills but thin in professionals trained on the current ITIL 5 edition, making certified holders visible and sought-after to employers.

    ITIL 5 makes certified professionals stand out

    Sources: Taiwan News, CommonWealth, ManpowerGroup, Robert Walters (Taiwan) 2026.

    ITIL 5 Foundation is more than a certificate. It is a modern service management foundation for professionals and teams in Taipei. Join those who connect digital services to real value and start your ITIL journey today.

    Your Taipei Career Transformation

    Where You Stand Today,

    And Where ITIL 5 Foundation Takes You

    Taiwan's digital economy is expanding fast with AI adoption and transformation across its leading industries, and employers increasingly separate professionals with recognised service management skills from the rest. Here is which side of that line you want to be on.

    Today

    Pay capped in task-based IT roles with limited leverage in the Taiwan market

    After ITIL 5

    IT manager roles in Taipei average around NT$1.75M, with senior and director bands reaching far higher

    Today

    Shortlisted less often for roles that list ITIL or ITSM knowledge as preferred

    After ITIL 5

    Eligible for ITSM roles across semiconductors, finance, telecoms and IT services

    Today

    Confident in technical fixes, but employers want structured service management

    After ITIL 5

    Fluent in managing services across their lifecycle and improving them continually

    You earn your ITIL 5 Foundation

    Before

    Service management skills that are informal and hard to prove to employers

    Now you have

    A current-edition AXELOS (PeopleCert) credential recognised by Taiwanese and global employers

    Before

    Limited to task-based IT work with no framework to move into ITSM roles

    Now you have

    A clear route into service desk, IT operations and service delivery roles

    Before

    Focused on fixing issues, with little view of how services create value

    Now you have

    Command of the ITIL Value System, guiding principles and value co-creation

    Before

    Recognition that fades when you change employer, sector or region

    Now you have

    A globally portable credential that travels across sectors and countries

    "The gap between doing IT tasks and managing services the way modern employers expect is increasingly a recognised credential, and the organisations that matter already know it."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: Glassdoor, PayScale, SalaryExpert (Taiwan) 2026.

    How to Get ITIL V5 Founfdation Certified in Taipei Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Taipei is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Step 1

    Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4

    Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5

    Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6

    Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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    The Service Management Skills You Will BuildAcross the Nine ITIL 5 Topic Areas

    This ITIL 5 Foundation programme helps you build modern service management knowledge and exam readiness across all nine topic areas of the Version 5.0 syllabus. By the end, you can describe how organisations co-create and continually improve value through digital products and services.

    Digital Product and Service Management

    You will learn what defines digital products and services, how value is created in digital environments, and how the product and service lifecycle keeps that value sustained across discovery, design, operation and support.

    Value Co-Creation and Sustainability

    Understand how value is co-created with consumers and stakeholders by balancing outcomes, costs, risks, experience and sustainability, moving from output-focused delivery to genuine outcome-focused service.

    The Four Dimensions and ITIL Value System

    Apply a holistic view through the four dimensions, Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, and see how the ITIL Value System integrates governance and practices.

    The Seven ITIL Guiding Principles

    Put the seven guiding principles into practice, from Focus on value and Start where you are to Keep it simple and practical and Optimise and automate, to make better decisions in real digital environments.

    The Product and Service Lifecycle

    Grasp the purpose of each lifecycle activity, from discovery and design through to build, operation, delivery and support, and how they connect to create value, supported by ITIL's management practices.

    Continual Improvement and Value Streams

    Use the continual improvement model step by step, and learn value stream mapping and management to make work visible, remove waste and improve flow and outcomes across digital services.

    Who Should TakeITIL V5 Foundation Certification Training in Taipei?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    TWD 52000

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Untitled

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    TWD 52000

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis LearningFor Your ITIL 5 Foundation Training in Taipei?

    Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations across Taipei that want to build modern service management capability and pass the Version 5.0 exam. Our programmes combine accredited trainers, syllabus-aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning, a trusted ITIL Version 5 Foundation training company in Taipei, provides a professional learning experience built around practical understanding, real-world application and exam success.

    • PeopleCert Accredited Training Organization delivering ITIL 5 Foundation courses
    • Accredited, experienced trainers with real ITSM and service delivery expertise
    • Courseware aligned to the current AXELOS (PeopleCert) Version 5.0 syllabus
    • Flexible live virtual, classroom and corporate formats for learners in Taipei
    • Mock exams, practice questions and first-attempt exam guidance included
    • Exam voucher and support to book the online proctored or test-centre exam
    • Dedicated learner support before, during and after your training
    • ISO 9001 and ISO 27001 certified for quality and information security

    50+

    Industries Served

    1-to-1

    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    100+

    Countries Served

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in TaipeiInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Taipei

    Grand Hyatt Hotel, 2, Songshou Road, Xicunli, Xinyi District, Xinyi Business District, Taipei City, 11051, Taiwan

    ITIL Version 5 Foundation Training Location in Taipei

    W Hotel Taipei, 10, Section 5, Zhongxiao East Road, Xingya Li, Xinyi District, Xingya, Taipei City, 110, Taiwan

    corporate banner

    Corporate ITIL 5 Foundation TrainingFor Your Teams in Taipei

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    • Suitable for small, medium and large teams across Taipei and Taiwan
    • Customised training schedules based on your team's availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with relevant service management and industry expertise
    • Role-based, industry-relevant examples for stronger workplace application
    • Dedicated coordination and learner support for corporate programmes
    • Scalable delivery for teams across local and global sites

    Leading Organisations

    TSMCChunghwa TelecomCathay FinancialFubon FinancialAcerASUS

    What Our Learners Say

    Untitled

    Passed the Version 5.0 Exam First Time

    "The ITIL 5 Foundation training made the Value System and guiding principles genuinely easy to follow. The mock exams matched the real question style, and I passed the Version 5.0 exam on my first attempt."

    Wei-Chen Lin

    Service Desk Analyst

    Untitled

    0/0

    A Practical Entry into Modern ITSM

    "As someone moving from IT support into service delivery, this course gave me the framework I was missing. The lifecycle and four dimensions topics already help me in my daily work in Taipei."

    Hsin-Yi Chang

    IT Support Engineer

    Untitled

    0/0

    Clear, Well-Structured Sessions

    "The trainer explained continual improvement and value stream mapping with clear, real examples. I now understand how to link the services I run to actual value for the business."

    Cheng-Hao Wu

    IT Operations Specialist

    Untitled

    0/0

    Great Fit for Team Upskilling

    "We enrolled our service management team to standardise how we work. The corporate sessions were tailored to our environment and gave everyone a shared ITIL 5 language within two days."

    Mei-Ling Kao

    IT Service Manager, Financial Services

    Untitled

    0/0

    Consistent Practices Across Sites

    "Rolling out ITIL 5 Foundation across our operations team improved consistency in how we handle incidents and changes. The flexible virtual delivery worked well for our multi-site staff."

    Chih-Wei Huang

    Head of IT Operations, Manufacturing

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    0/0



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    We also deliver ITIL Version 5 Foundation Certification Trainingacross multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and continual improvement. It suits IT and business professionals at any career stage, with no prior ITIL knowledge required.

    General

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and continual improvement. It suits IT and business professionals at any career stage, with no prior ITIL knowledge required.

    Is ITIL 5 Foundation worth it for professionals in Taipei?

    Yes. As Taiwan accelerates AI and digital transformation and moves to skills-based hiring, employers in semiconductors, finance, telecoms and IT services value modern service management skills. A current-edition credential helps you stand out for service desk, IT operations and service delivery roles across Taipei.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core element, dedicated value stream management, an updated ITIL Value System, and a stronger digital and sustainability emphasis.

    Do I need ITIL 4 Foundation before ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all. Professionals holding ITIL 4 Foundation will recognise some concepts, but ITIL 4 is not required to take the ITIL 5 Foundation exam.

    Is ITIL 5 Foundation recognised internationally?

    Yes. ITIL is the world's most widely adopted IT service management framework, and PeopleCert operates in over 200 countries. An ITIL 5 Foundation credential earned in Taipei is recognised by employers globally.

    Pricing

    What is included in the ITIL 5 Foundation training fee?

    The training fee typically includes accredited courseware aligned to the Version 5.0 syllabus, instructor-led sessions, mock exams and practice questions, first-attempt exam guidance and learner support. Most packages also include the PeopleCert exam voucher. Request a quote for the current inclusions.

    How much does ITIL 5 Foundation training cost in Taipei?

    Pricing varies by delivery format and package, so it is available on request. Contact a learning advisor for current fees in Taipei, including live virtual, classroom and corporate group options.

    Is the exam fee included in the price?

    Most Invensis Learning packages include the PeopleCert ITIL 5 Foundation exam voucher, but this can vary by plan. PeopleCert exam pricing itself varies by region and channel. Confirm exam inclusion with our team before you enrol.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT departments, service desks and cross-functional teams. Ask about corporate or group pricing for a tailored quote.

    What payment options are available?

    We accept major cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam has 40 single-answer, multiple-choice questions and is closed book. You have 60 minutes to complete it, and the pass mark is 65%, which is 26 out of 40 correct. It is based on the ITIL 5 Foundation (Version 5.0) syllabus.

    How many questions are on the exam and how long is it?

    There are 40 questions and you have 60 minutes (one hour). You need at least 26 correct answers, a score of 65%, to pass the closed-book exam.

    Where can I take the ITIL 5 Foundation exam?

    You can sit the exam online via PeopleCert's OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre. The exam is usually arranged through your accredited training package.

    What if I do not pass on the first attempt?

    Our training includes mock exams and first-attempt guidance to prepare you well. If a resit is needed, PeopleCert's re-sit policy and fees apply. Confirm the current re-sit options with PeopleCert and our team.

    Which edition does the exam follow?

    The exam is based on the current ITIL 5 Foundation (Version 5.0) syllabus published by AXELOS (PeopleCert), covering nine topic areas from digital product and service management concepts through to value stream mapping and management.

    Course Content

    What will I learn in ITIL 5 Foundation training?

    You will learn all nine topic areas of the Version 5.0 syllabus: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is designed as an entry point with no prerequisites. The training builds concepts from the ground up, so beginners and professionals new to ITIL can follow it comfortably with trainer support.

    How long is the training and how many hours?

    The programme runs for 16 hours, usually delivered over two full days or four half-days depending on the schedule. It covers all nine Foundation topic areas and prepares you for the exam.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions and full-length mock exams aligned to the 40-question, closed-book format, so you can identify weak areas and build exam readiness.

    Is the courseware aligned to the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the current AXELOS (PeopleCert) ITIL 5 Foundation Version 5.0 syllabus, so you study the up-to-date framework and terminology.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website. Choose your format, complete payment, and you receive access to schedules, courseware and resources. See upcoming batches or talk to a learning advisor to pick a start date that suits you.

    What training formats are available in Taipei?

    We offer live virtual (online) instructor-led training, classroom sessions and customised corporate group training. This lets professionals and teams in Taipei choose the format that fits their schedule and learning style.

    Are there prerequisites to enrol?

    No. There are no prerequisites for ITIL 5 Foundation, so anyone can enrol regardless of education, experience or prior ITIL knowledge. It is open to IT and business professionals alike.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact support to arrange this before your batch begins.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.