Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?UntitledYour Entry into Digital Service Management

    The ITIL 5 Foundation certification training in Serbia introduces you to ITIL 5 Foundation (ITIL 5-F), the entry-level qualification in the ITIL 5 scheme created by AXELOS, with examinations delivered by PeopleCert. ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library and the world's most widely adopted framework for digital product and service management. Across Serbia's fast-growing IT services, nearshoring and shared-services market, employers increasingly want professionals who can co-create value, govern the product and service lifecycle, and apply the ITIL Value System in modern digital environments. This programme prepares you for the 40-question Foundation exam while building capability you can use from day one. Whether you are stepping up from a service desk role, refreshing your knowledge from ITIL 4, or moving into digital product management, the fifth edition gives you a current, globally recognised credential. Start your certification journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Serbia, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    The ITIL 5 Foundation certification training in Serbia introduces you to ITIL 5 Foundation (ITIL 5-F), the entry-level qualification in the ITIL 5 scheme created by AXELOS, with examinations delivered by PeopleCert. ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library and the world's most widely adopted framework for digital product and service management.

    Across Serbia's fast-growing IT services, nearshoring and shared-services market, employers increasingly want professionals who can co-create value, govern the product and service lifecycle, and apply the ITIL Value System in modern digital environments. This programme prepares you for the 40-question Foundation exam while building capability you can use from day one.

    Whether you are stepping up from a service desk role, refreshing your knowledge from ITIL 4, or moving into digital product management, the fifth edition gives you a current, globally recognised credential. Start your certification journey with Invensis Learning.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Serbia, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 5 Foundation certification training in Serbia designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Serbia
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Serbia

    • Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 5 Foundation exam prep training in Serbia
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Serbia
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL V5 Foundation Certification Eligibility in SerbiaDo You Qualify for the ITIL V5 Foundation Exam?

    ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites — open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    What You Gain from ITIL 5 FoundationBenefits for Professionals and Organisations

    For Individuals

    For Individuals

    ITIL 5 Foundation training helps professionals understand modern service management and prepare for the ITIL 5 (Version 5.0) Foundation exam. The programme suits service desk staff, IT operations professionals, DevOps and Agile practitioners, and digital product owners who want a current, marketable credential. Whether you are new to ITIL or moving up from ITIL 4, this training builds the value co-creation, lifecycle and value stream skills that Serbian IT employers now look for.

    If you want to prove your service management skills with a globally trusted credential, ITIL 5 Foundation is a clear starting point. You gain knowledge of the four dimensions, the ITIL Value System and continual improvement, plus structured exam preparation that employers across sectors value.

    • Earn a globally recognised AXELOS credential examined by PeopleCert
    • Master digital product and service management, not just legacy IT services
    • Speak the ITIL Value System language employers in Serbia's IT sector expect
    • Position yourself for service desk, incident and IT service manager roles
    • Apply the seven guiding principles and value co-creation from day one
    • Refresh outdated ITIL 4 knowledge to the current fifth edition
    • Build a foundation for higher ITIL 5 qualifications
    • Boost credibility with nearshore clients and multinational employers
    For Organizations

    For Organizations

    ITIL 5 Foundation group training helps organisations build service management capability by equipping teams with the ITIL Value System, guiding principles and lifecycle knowledge. The training can be delivered for service desks, operations teams or wider delivery groups. For organisations serving Western European clients from Serbia, a shared ITIL 5 foundation improves consistency, quality and value across every engagement.

    If your teams work across incidents, changes and digital products without a common framework, ITIL 5 Foundation training creates a shared vocabulary. Teams gain a standardised approach to value co-creation, continual improvement and the product and service lifecycle.

    • Build a shared service management language across IT and delivery teams
    • Improve incident, problem and change practices with a common framework
    • Align digital products and services to value co-creation and outcomes
    • Standardise ways of working across nearshore and multi-supplier teams
    • Strengthen continual improvement and value stream thinking
    • Upskill whole teams to the current ITIL 5 (Version 5.0) edition
    • Reduce delivery risk with consistent, practice-led governance
    • Support digital transformation and shared-services maturity

    ITIL V5 Foundation Exam Format in SerbiaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL V5 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL V5 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL V5 Foundation Certification Cost in Serbia

    The total cost of getting ITIL V5 Foundation certified in Serbia includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 5 Foundation certification training in Serbia delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL Version 5 Foundation training cost in Serbia is RSD 138880

    Exam Cost:

    • PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your ITIL 5 Career Prospects Across SerbiaRoles, Demand and Earning Power

    ITIL 5 skills are increasingly sought across Serbia's IT services, outsourcing, banking and telecom employers, who run complex digital products and services for domestic and Western European clients. As shared-services centres mature and enterprises pursue digital transformation, certified service management professionals stand out from the wider developer pool. Demand runs from service desk and incident roles up to IT service manager and operations leadership, and here is what the market is telling us right now.

    RSD 3.9M

    Average IT service manager pay, Serbia

    per year gross, InfoPlate/Glassdoor 2026

    126,000+

    ICT professionals employed in Serbia

    up 39% since 2020, Emerging Europe

    $4.1B

    Serbia ICT service exports

    2024, largest net export sector

    ~2x

    IT pay versus national mean

    IT sector premium, 2026

    SECTORS HIRING

    • —IT Services, Outsourcing and Nearshoring
    • —Banking, Financial Services and Insurance
    • —Telecommunications
    • —Global R&D and Development Centres
    • —Government and Public-Sector Digital Programmes
    • —BPO and Shared Services

    GROWTH TRENDS

    • —EU convergence driving enterprise IT spending
    • —Nearshoring hub for Western European banks and enterprises
    • —BPO market growing at about 6.5% CAGR to 2029
    • —Data-centre and AI infrastructure investment expanding
    • —Shared-services centres maturing their ITSM practices
    • —Certified ITSM talent scarce versus the wider developer pool

    Sources: InfoPlate.rs, Glassdoor, Native Teams (Serbia) 2026; Emerging Europe, trade.gov, Statista (ICT sector and exports) 2024-2026.

    Why ITIL 5 Skills Are in Demand Across Serbia

    Service Management Maturity Gap

    Serbia's IT firms deliver for demanding Western European clients, yet many teams still lack a common service management framework. ITIL 5 closes that gap with the ITIL Value System and product lifecycle.

    ITIL 5 builds the Value System and lifecycle skills

    Digital Product Delivery Pressure

    Nearshore programmes for banks and enterprises are less tolerant of execution risk. Professionals who can co-create value and manage the full product and service lifecycle are in growing demand.

    ITIL 5 builds value co-creation skills

    Scarce Certified ITSM Talent

    Serbia has a deep developer pool but far fewer credentialed service management professionals. An AXELOS ITIL 5 credential examined by PeopleCert makes holders more visible to employers.

    ITIL 5 makes certified professionals stand out

    Shared-Services Standardisation

    As global development and shared-services centres expand in Belgrade, Novi Sad and Nis, employers need consistent incident, change and improvement practices that a shared ITIL 5 foundation provides.

    ITIL 5 builds continual improvement skills

    Outdated ITIL 4 Knowledge

    Many practitioners hold older ITIL knowledge that predates value stream management and digital product focus. Upgrading to ITIL 5 (Version 5.0) keeps skills current with the latest framework.

    ITIL 5 refreshes teams to the current edition

    EU Convergence and IT Spend

    EU convergence is driving enterprise IT investment across Serbia, raising demand for governed, value-led service delivery that ITIL 5 practices are designed to support.

    ITIL 5 builds governance-ready service skills

    Sources: trade.gov, Emerging Europe, Statista, Doing Business in Serbia (ICT and BPO) 2024-2026; InfoPlate.rs, Glassdoor (Serbia) 2026.

    ITIL 5 Foundation is more than a certificate. It is a career accelerator for service management professionals in Serbia's growing IT sector. Join professionals who co-create value and lead modern service delivery. Start your journey today.

    Your Serbia Career Transformation

    The Career Shift ITIL 5 Foundation Delivers,

    And What Changes Once You Certify

    Serbia's IT services and outsourcing market is expanding with EU convergence and nearshoring, and employers increasingly separate certified service management professionals from the rest. Here is which side of that line you want to be on.

    Today

    Support-level pay with limited leverage to negotiate in the local market

    After ITIL 5

    IT service manager roles in Serbia average around RSD 3.9M per year, with senior bands reaching higher

    Today

    Shortlisted less often for roles that list ITIL as preferred

    After ITIL 5

    Eligible for service management roles across IT services, banking and telecom

    Today

    Capable in delivery, but without a shared service management framework

    After ITIL 5

    Confident applying the guiding principles and continual improvement at work

    You earn your ITIL 5 Foundation

    Before

    Service management knowledge with no recognised, up-to-date credential

    Now you have

    A current AXELOS credential examined by PeopleCert and recognised worldwide

    Before

    Task-level service desk experience with limited framework grounding

    Now you have

    Fluency in the ITIL Value System, value co-creation and the product lifecycle

    Before

    Stuck in support roles with no structured path upward

    Now you have

    A clear route into IT service manager and operations roles in Serbia

    Before

    Older ITIL 4 knowledge that predates value stream management

    Now you have

    Skills aligned to the latest ITIL 5 (Version 5.0) edition

    "In Serbia's IT export market, the difference between doing service management and being certified in it is increasingly a credential employers already recognise."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: InfoPlate.rs, Glassdoor, Native Teams (Serbia) 2026.

    How to Get ITIL V5 Founfdation Certified in SerbiaStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Serbia is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Step 1

    Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4

    Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5

    Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6

    Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

    image

    100% Secure and Safe download

    Skills You Will Build in This ProgrammeFrom the ITIL Value System to Value Streams

    This ITIL 5 Foundation programme helps you build service management knowledge and exam readiness across all nine Foundation topic areas. By the end you can apply the ITIL Value System, the guiding principles and value stream thinking to real digital service delivery.

    Digital Product and Service Concepts

    Understand what distinguishes digital products and services, how value is created, and how products and services are managed across their lifecycle in the modern digital era.

    Value Co-Creation and the Four Dimensions

    Learn how value is co-created with consumers and stakeholders across outcomes, costs, risks, experience and sustainability, and apply the four dimensions of product and service management.

    The ITIL Value System

    Master how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.

    The Seven Guiding Principles

    Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think holistically, keep it simple, and optimise and automate.

    The Product and Service Lifecycle

    Understand the purpose of each lifecycle activity from discovery and design through build, operation, delivery and support, and how they work together to create value.

    Value Stream Mapping and Management

    Identify, map and manage value streams to improve flow, visibility and outcomes, and use continual improvement to drive long-term service performance.

    Who Should TakeITIL V5 Foundation Certification Training in Serbia?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    RSD 138880

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Untitled

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Untitled

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Untitled

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Untitled

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    RSD 138880

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis LearningFor ITIL 5 Foundation Certification Training in Serbia?

    Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations across Serbia looking to build modern service management capability and prepare for the AXELOS ITIL 5 (Version 5.0) exam delivered by PeopleCert. Our programmes combine accredited instructors, flexible delivery formats, organised courseware and learner-focused support. Whether you are enrolling as an individual or planning corporate training for your team, Invensis Learning, a leading ITIL Version 5 Foundation training company in Serbia, provides a professional experience built around practical understanding, real-world application and measurable learning outcomes.

    • PeopleCert Accredited Training Organization delivering official ITIL 5 Foundation
    • PeopleCert-accredited, experienced trainers with real service management exposure
    • Flexible live virtual, classroom and corporate delivery formats
    • ITIL 5 aligned courseware, mock exams and practice questions
    • Guidance to help you clear the exam on your first attempt
    • ISO 9001:2015 quality and ISO 27001:2022 information security certified
    • Dedicated learner support before, during and after training
    • Global delivery with local, region-specific support for Serbia

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in SerbiaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Serbia

    Hyatt Regency Belgrade, 5, Milentija Popovića, MZ Staro Sajmište, City Municipality Novi Belgrade, Belgrade, City of Belgrade, Central Serbia, 11070, Serbia

    ITIL Version 5 Foundation Training Location in Serbia

    Hilton Belgrade, 35, Kralja Milana, Belgrade (Vračar), City Municipality of Vračar, City of Belgrade, Central Serbia, 11167, Serbia

    corporate banner

    Corporate ITIL 5 Foundation TrainingFor Your Teams in Serbia

    Untitled

    • Suitable for small, medium and large teams
    • Customised schedules based on team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with relevant service management and industry expertise
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and learner support for corporate programmes
    • Scalable delivery for teams across Serbia and global locations

    Leading Organisations

    Telekom SrbijaBanca IntesaRaiffeisen BankComtradeLevi9Vega IT

    What Our Learners Say

    Untitled

    Passed the Foundation Exam First Time

    "The training made the ITIL Value System and the guiding principles genuinely clear, not just exam theory. The mock exams matched the real format and I passed the 40-question Foundation exam on my first attempt."

    Milos Petrovic

    Service Desk Team Lead

    Untitled

    0/0

    A Clear Step up in My Career

    "As someone moving up from a support role, ITIL 5 gave me the language employers here actually use. The trainer connected each topic to real service delivery, which helped me apply it at work straight away."

    Jelena Ilic

    IT Support Analyst

    Untitled

    0/0

    Great Refresh to the Current Edition

    "I had older ITIL knowledge, and this course refreshed me on value streams and the product and service lifecycle. Well structured, practical and easy to follow at an online session pace."

    Nikola Jovanovic

    IT Service Management Analyst

    Untitled

    0/0

    Consistent Practice Across the Team

    "We trained our operations team to build a shared service management framework. Delivery was flexible around our schedule and the trainers used examples relevant to our financial services context. Incident and change handling has become far more consistent."

    Ana Markovic

    IT Operations Manager, Financial Services

    Untitled

    0/0

    A Shared Language for Our Delivery Teams

    "Standardising our nearshore delivery teams on ITIL 5 gave us a common language with clients. Invensis Learning coordinated the corporate sessions smoothly and the continual improvement content mapped directly to how we work."

    Stefan Nikolic

    Head of Service Delivery, IT Outsourcing

    Untitled

    0/0



    Trustpilot

    4.6

    Ratings

    100K+

    Happy Learners

    100+

    Locations Worldwide

    99%

    Training Satisfaction

    Enquire with us now

    Drop us a query and our learning consultant will reach out to you shortly

    Get Course Details & Pricing

    Fill out this form and we will respond quickly.

    We also deliver ITIL Version 5 Foundation Certification Trainingacross multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

    Belgrade
    City map with location markers

    Explore Our Other Course Categories

    Agile

    Project Management

    ITSM

    Quality Management

    DevOps

    IT Governance

    Other Related Courses

    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, with exams delivered by PeopleCert. It introduces digital product and service management, the ITIL Value System and the product and service lifecycle. It suits IT and business professionals at any career stage, with no prior ITIL knowledge required.

    General

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, with exams delivered by PeopleCert. It introduces digital product and service management, the ITIL Value System and the product and service lifecycle. It suits IT and business professionals at any career stage, with no prior ITIL knowledge required.

    Is ITIL 5 Foundation worth it in Serbia?

    Yes. Serbia's IT services, outsourcing and banking employers increasingly want certified service management skills, and IT roles pay roughly twice the national average. IT service manager roles average around RSD 3.9M per year, so a recognised ITIL 5 credential can strengthen your position. Talk to a learning advisor to plan your path.

    Is ITIL 5 Foundation recognised in Serbia?

    Yes. ITIL is the world's most widely adopted IT service management framework, and PeopleCert operates in over 200 countries. Employers across Serbia's IT services, nearshoring, telecom and financial sectors recognise the ITIL 5 Foundation credential.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core structure, dedicated value stream mapping and management, and an updated ITIL Value System, with a stronger digital-era and sustainability emphasis.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To keep it active, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal options with PeopleCert.

    Pricing

    How much does ITIL 5 Foundation training cost in Serbia?

    Training is quoted in local currency and varies by format and schedule, so pricing is available on request. The fee typically bundles courseware, mock exams and exam support, while the PeopleCert exam fee varies by region and channel. Request a quote for the current price in Serbia.

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes ITIL 5 aligned courseware, practice questions, mock exams, first-attempt guidance, learner support and a course completion certificate. An exam voucher is often bundled; confirm inclusion when you enquire.

    Is the exam fee included in the training price?

    The PeopleCert exam voucher is often included in accredited training packages, but this varies by plan. Exam pricing itself varies by region and purchasing channel. Ask a learning advisor to confirm exactly what your package includes.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, operations teams and wider delivery groups across Serbia. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with single-answer multiple-choice questions, based on the ITIL 5 Foundation (Version 5.0) syllabus. It covers nine topic areas, from digital product and service management concepts to value stream mapping and management.

    How many questions are on the exam and how long is it?

    The ITIL 5 Foundation exam has 40 questions and lasts 60 minutes (one hour). It is a closed-book, single-answer multiple-choice examination.

    What is the passing score for the exam?

    You need 65% to pass, which is 26 out of 40 questions answered correctly. Focus your preparation on broad understanding across all nine topic areas.

    Where can I take the ITIL 5 Foundation exam in Serbia?

    You can sit the exam online through PeopleCert's OnVUE online proctoring, available 24/7, or at a PeopleCert authorised test centre. The exam is usually arranged as part of a training and exam package.

    What happens if I do not pass the first time?

    You can re-sit the ITIL 5 Foundation exam; PeopleCert charges a re-examination fee for further attempts. Our first-attempt guidance, mock exams and practice questions are designed to help you pass the first time. Confirm the current re-sit policy with PeopleCert.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers all nine Foundation topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, ITIL's management practices, continual improvement, and value stream mapping and management.

    Do I need prior experience or ITIL 4 to take this course?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, so beginners are welcome. If you hold ITIL 4, you will find some familiar concepts, but it is not required. The training builds your knowledge from the ground up.

    Are mock exams and practice questions included?

    Yes. The programme includes ITIL 5 aligned practice questions and full mock exams that match the 40-question, closed-book format, helping you find weak areas and build exam readiness.

    Is the courseware aligned to the latest ITIL syllabus?

    Yes. The courseware is aligned to the official AXELOS ITIL 5 Foundation (Version 5.0) syllabus, the current edition, so you study the latest framework including value stream management and the product and service lifecycle.

    Will I receive a certificate and badge after passing?

    On passing the exam you receive an official PeopleCert digital certificate and digital badge, and you may use the ITIL 5 Foundation designation. You also receive a course completion certificate from Invensis Learning.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course in Serbia?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you would like guidance first.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom sessions and customised corporate group training, so you can choose the format that fits your schedule and learning style across Serbia.

    How soon can I start?

    New batches run regularly in live virtual format, and self-paced options let you begin right away. See upcoming schedules or ask an advisor about the next available Serbia-friendly cohort.

    Can I reschedule or transfer to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans allow you to attend the training twice. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.