Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 4 Foundation Certification?UntitledYour Entry into Modern ITSM

    ITIL 4 Foundation certification training in Belgrade introduces the ITIL 4 Foundation (ITIL-F) qualification, the entry-level credential in the global ITIL 4 scheme created by AXELOS and examined by PeopleCert. It gives IT and business professionals a clear, end-to-end operating model for creating, delivering and continually improving tech-enabled services. Through the course you learn the ITIL 4 Service Value System, the four dimensions of service management, the seven guiding principles, the service value chain, and core practices such as incident management, problem management and change enablement. These are the capabilities that Belgrade employers expect from service desk, support and IT operations teams serving European and global clients. Delivered in live online and classroom formats, the training suits newcomers and experienced staff alike. With no formal prerequisites and a 60-minute, 40-question exam, ITIL 4 Foundation is an accessible first step toward a recognised ITSM career. Start your ITIL journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Belgrade, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is ITIL 4 Foundation Certification?Your Entry into Modern ITSM

    ITIL 4 Foundation certification training in Belgrade introduces the ITIL 4 Foundation (ITIL-F) qualification, the entry-level credential in the global ITIL 4 scheme created by AXELOS and examined by PeopleCert. It gives IT and business professionals a clear, end-to-end operating model for creating, delivering and continually improving tech-enabled services.

    Through the course you learn the ITIL 4 Service Value System, the four dimensions of service management, the seven guiding principles, the service value chain, and core practices such as incident management, problem management and change enablement. These are the capabilities that Belgrade employers expect from service desk, support and IT operations teams serving European and global clients.

    Delivered in live online and classroom formats, the training suits newcomers and experienced staff alike. With no formal prerequisites and a 60-minute, 40-question exam, ITIL 4 Foundation is an accessible first step toward a recognised ITSM career. Start your ITIL journey with Invensis Learning.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Belgrade, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 4 Foundation certification training in Belgrade designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 4 Foundation certification program in Belgrade
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Belgrade

    • Flexible learning options available through ITIL 4 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL 4 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 4 Foundation exam prep training in Belgrade
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Belgrade
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 4 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL 4 Foundation Certification Eligibility in BelgradeDo You Qualify for the ITIL 4 Foundation Exam?

    ITIL 4 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites - open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    Why This Credential Is Worth EarningSkills, Recognition and Career Growth

    For Individuals

    For Individuals

    ITIL 4 Foundation gives you a structured, vendor-neutral way to understand modern service management and prove it to employers. The credential suits IT support staff, analysts, developers and business professionals who want a respected entry point into ITSM. Whether you are joining an outsourcing centre, a bank, a telecom or a global development hub in Belgrade, the framework equips you to speak the same language as service teams and deliver measurable value.

    If you want a recognised qualification that travels across sectors and borders, ITIL 4 Foundation is a smart, accessible choice. You gain the concepts, terminology and confidence to grow into service management and operations roles.

    • Earns a globally recognised ITSM credential from AXELOS and PeopleCert
    • Opens entry into service desk, support and IT operations roles in Belgrade
    • Builds a shared vocabulary for service management used across the IT sector
    • Strengthens your CV for development centres, banks and telecoms hiring in Serbia
    • Gives a clear first step toward higher ITIL 4 Managing Professional modules
    • Teaches practices like incident, problem and change enablement you use daily
    • Requires no prior experience, so career changers can start with confidence
    • Improves how you connect IT work to real business value and outcomes
    For Organizations

    For Organizations

    ITIL 4 Foundation group training helps organisations build consistent service management capability by giving teams a shared framework, vocabulary and set of practices. It can be delivered for service desks, operations teams or whole IT departments. For employers in Serbia's ICT, banking and telecom sectors that serve demanding European clients, this training creates a scalable, flexible route to better, more predictable service delivery.

    If your teams handle incidents, changes and service requests without a common standard, ITIL 4 Foundation training establishes one. Staff gain a unified approach to service value, prioritisation and continual improvement.

    • Creates a common service management language across IT and support teams
    • Improves incident, problem and change handling for steadier service quality
    • Aligns delivery with the ITIL 4 Service Value System and guiding principles
    • Supports digital transformation and client-facing service maturity
    • Enables tailored group training mapped to your tools and workflows
    • Standardises practice across distributed teams in Belgrade and abroad
    • Reduces rework and downtime by embedding continual improvement
    • Builds in-house ITSM capability without relying solely on hiring

    ITIL 4 Foundation Exam Format in BelgradeWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL 4 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL 4 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL 4 Foundation Certification Cost in Belgrade

    The total cost of getting ITIL 4 Foundation certified in Belgrade includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 4 Foundation certification training in Belgrade delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 4 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 4 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL 4 Foundation training cost in Belgrade is RSD 113630

    Exam Cost:

    • PeopleCert ITIL 4 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL 4 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITIL Careers and Demand in BelgradeWhy Get ITIL 4 Certified?

    ITIL 4 Foundation has become a practical entry marker for service management work across Belgrade, valued by outsourcing centres, global development hubs, banks, telecoms and public-sector teams that run services for European and global clients. As Serbia's ICT exports hit record levels and employers mature their service practice, professionals who understand the ITIL framework are increasingly sought after. Roles span service desk analyst to IT service manager, and here is what the local market is telling us right now.

    RSD 230k/mo

    Service Delivery Manager pay, Belgrade

    Glassdoor 2026

    EUR 4.1bn

    Serbia ICT service exports

    2024 record high

    115,000+

    People in Serbia's ICT sector

    4,000+ companies

    RSD 132k/mo

    IT Support Engineer pay, Belgrade

    Glassdoor 2026

    SECTORS HIRING

    • —IT Services, Outsourcing and Global Development Centres
    • —Banking, Financial Services and Insurance
    • —Telecommunications and Connectivity
    • —Gaming and Product Engineering
    • —Business Process Outsourcing and Shared Services
    • —Government and Public Sector Digital Services

    GROWTH TRENDS

    • —Record ICT exports pulling in more European and global service work
    • —Global development centres maturing their service management practice
    • —Banks and telecoms standardising ITSM around recognised frameworks
    • —Government digital transformation lifting demand for service teams
    • —AI and data-centre investment expanding IT operations roles
    • —Reported ICT talent gap making certified professionals stand out

    Sources: Glassdoor, InfoPlate (Belgrade) 2026; Serbia ICT export and employment data, trade.gov and serbia-business.eu 2024-2026.

    What Is Driving ITSM Demand in Belgrade

    Service Maturity Gap in Growing Teams

    Belgrade's development centres and outsourcers scale fast, but many teams lack a shared service management standard, the exact gap ITIL 4 Foundation is built to close.

    ITIL 4 builds service value and practice skills

    Inconsistent Incident and Change Handling

    Without common practices, incidents and changes are handled ad hoc, causing downtime and rework that ITIL-trained staff are hired to reduce.

    ITIL 4 builds incident, problem and change skills

    Demanding European and Global Clients

    Serbian providers serve clients who expect mature, framework-based service delivery, making recognised ITSM knowledge a real competitive edge.

    ITIL 4 builds a client-ready service language

    Regulated Banking and Telecom Operations

    Banks and telecoms in Belgrade run services under strict availability and reporting needs, where service level management and metrics knowledge is essential.

    ITIL 4 builds governance and SLA skills

    Public-Sector Digital Transformation

    Serbia's drive to digitise public services raises demand for teams that can design, deliver and improve reliable, citizen-facing IT services.

    ITIL 4 builds end-to-end service thinking

    An ICT Talent and Skills Shortage

    Belgrade's ICT sector reports a widening talent gap, so a recognised service management credential helps candidates get noticed and hired faster.

    ITIL 4 makes certified professionals stand out

    Sources: trade.gov Serbia ICT market, serbia-business.eu, kitalent.com (Belgrade ICT talent) 2024-2026.

    ITIL 4 Foundation is more than a credential. It is a faster route into service management work in Belgrade's growing IT sector. Join professionals who turn service principles into reliable delivery. Start your journey today.

    Your Belgrade Career Transformation

    From IT Support Today to a Service Management Career

    The Career Shift ITIL 4 Delivers

    Belgrade's IT market is expanding with record ICT exports and global development centres, and employers increasingly separate professionals who understand service management from those who do not. Here is which side of that line you want to be on.

    Today

    Pay capped in general support roles with limited room to negotiate

    After ITIL 4

    IT service manager roles in Belgrade reach around RSD 260,000 a month, with senior ITSM bands higher

    Today

    Overlooked for roles that list ITIL knowledge as preferred

    After ITIL 4

    Eligible for ITSM roles across IT services, banking, telecom and the public sector

    Today

    Capable in tasks, but missing the framework clients ask for

    After ITIL 4

    Fluent in the Service Value System and core practices employers expect

    You earn your ITIL 4 Foundation

    Before

    Service knowledge picked up on the job with nothing to prove it

    Now you have

    A globally recognised AXELOS and PeopleCert credential employers know

    Before

    Stuck in general IT tasks with no defined service management path

    Now you have

    A clear route into service desk, operations and ITSM roles

    Before

    Handling issues ad hoc without a common framework

    Now you have

    A shared language for incidents, changes and service value

    Before

    Skills that are hard to evidence when you change employer

    Now you have

    A portable qualification that travels across sectors and borders

    "In a market this competitive, a recognised service management credential is what moves your CV to the top of the pile."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: Glassdoor, InfoPlate (Belgrade) 2026.

    How to Get ITIL 4 Founfdation Certified in BelgradeStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Belgrade is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Step 1

    Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4

    Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5

    Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6

    Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Sets the vocabulary for the entire exam, since terms like utility and warranty resurface throughout later modules.

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    Skills You Will Build in This CourseCapabilities You Can Apply at Work

    ITIL 4 Foundation training equips you with the concepts, terminology and practices behind modern IT service management. By the end you can describe the Service Value System and apply core practices to everyday service work.

    Service Management Fundamentals

    You will learn what a service is, how value is co-created between providers and consumers, and the meaning of utility and warranty. This grounds every later concept and answers what ITIL 4 Foundation actually teaches.

    Navigate the Service Value System

    Understand how the ITIL 4 Service Value System ties guiding principles, governance, the service value chain, practices and continual improvement into one model that turns demand into value.

    Apply the Seven Guiding Principles

    Learn to use principles such as focus on value, start where you are, and keep it simple and practical to make sound, consistent service decisions in real work situations.

    Balance the Four Dimensions

    Explore organisations and people, information and technology, partners and suppliers, and value streams and processes, so services are designed and run holistically.

    Run Core ITIL Practices

    Get to grips with key practices including incident management, problem management, change enablement, service desk and service level management that teams use every day.

    Drive Continual Improvement and Metrics

    Use the continual improvement model, service level agreements, and key metrics and KPIs to measure performance and steadily improve the services you support.

    Who Should TakeITIL 4 Foundation Certification Training in Belgrade?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    RSD 113630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

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    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    RSD 113630

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Your Partner for ITIL 4 Foundation Certification Training in BelgradeExpert-Led, Accredited and Flexible

    As a trusted ITIL 4 Foundation training company in Belgrade, Invensis Learning delivers structured ITIL 4 Foundation training for individual professionals and organisations that want to build modern service management capability and prepare for the PeopleCert exam. Our programmes combine experienced, accredited instructors, flexible delivery, organised courseware and learner-focused support. Whether you enrol as an individual or arrange corporate training for your team in Belgrade, we provide a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • Accredited training partner aligned with AXELOS and PeopleCert standards
    • Experienced, certified trainers with real ITSM delivery background
    • Flexible formats: live online, classroom and corporate group training
    • Structured courseware, practice questions and exam-readiness support
    • Dedicated learner support before, during and after the training
    • ISO 9001 and ISO 27001 certified for quality and information security
    • Local and regional support tailored to professionals in Serbia
    • Trusted by individuals and organisations across multiple industries

    100+

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    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL 4 Foundation Training Locations in BelgradeInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Belgrade

    Hyatt Regency Belgrade, 5, Milentija Popovića, MZ Staro Sajmište, City Municipality Novi Belgrade, Belgrade, City of Belgrade, Central Serbia, 11070, Serbia

    ITIL 4 Foundation Training Location in Belgrade

    Hilton Belgrade, 35, Kralja Milana, Belgrade (Vračar), City Municipality of Vračar, City of Belgrade, Central Serbia, 11167, Serbia

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    Corporate ITIL 4 Foundation TrainingAround Your Workflows

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    • Suitable for small, medium and large teams across your organisation
    • Customised schedules aligned with team and project availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Certified trainers with practical service management experience
    • Role-based examples mapped to your tools, workflows and clients
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Belgrade and global locations

    Leading Organisations

    Telekom SrbijaComtradeEndavaNCR VoyixBanca IntesaSAP

    What Our Learners Say

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    Clear, Practical and Exam-Ready

    "The trainer explained the Service Value System and guiding principles with examples from real service desks. I passed the PeopleCert exam first time and now use the practices daily in my support role."

    Milos Jovanovic

    IT Support Specialist

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    A Confident Career Switch into ITSM

    "I moved from a developer role into service management thanks to this course. The four dimensions and core practices finally clicked, and the mock questions made the exam feel familiar."

    Ana Petrovic

    Service Desk Analyst

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    Useful for Everyday Operations

    "Good balance of theory and real cases. The sessions on incident, problem and change enablement were the most useful for my day-to-day operations work in Belgrade."

    Stefan Nikolic

    IT Operations Coordinator

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    Our Team Now Speaks One Language

    "We trained our service desk team and the impact was immediate. Everyone now shares the same vocabulary for incidents and changes, and our handovers and reporting have become far more consistent."

    Jelena Markovic

    Service Desk Lead, IT Outsourcing Sector

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    Flexible and Well-Coordinated Corporate Training

    "As an L&D manager I needed a flexible, accredited provider for a distributed team. The corporate delivery was well organised, tailored to our workflows, and our service quality metrics improved within a quarter."

    Dragan Stojanovic

    L&D Manager, Banking Sector

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 4 Foundation is a globally recognised, entry-level service management credential valued by Belgrade's IT outsourcing centres, banks, telecoms and development hubs. It helps you qualify for service desk, support and ITSM roles in a fast-growing market with a reported skills shortage.

    General

    Is the ITIL 4 Foundation certification worth it in Belgrade?

    Yes. ITIL 4 Foundation is a globally recognised, entry-level service management credential valued by Belgrade's IT outsourcing centres, banks, telecoms and development hubs. It helps you qualify for service desk, support and ITSM roles in a fast-growing market with a reported skills shortage.

    What is ITIL 4 Foundation and who is it for?

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme created by AXELOS and examined by PeopleCert. It introduces modern IT service management and suits IT support staff, analysts, developers, career changers and business professionals who work with services.

    Are there any prerequisites for ITIL 4 Foundation?

    No. ITIL 4 Foundation has no formal prerequisites and is open to all. No prior ITIL or ITSM experience is required, which makes it an accessible first step for beginners and a useful refresher for experienced staff.

    Why choose Invensis Learning for this training?

    Invensis Learning is an accredited training provider aligned with AXELOS and PeopleCert standards, offering expert trainers, flexible formats and exam-readiness support. We are ISO 9001 and ISO 27001 certified and provide local support for professionals across Serbia.

    How long is the ITIL 4 Foundation certification valid?

    The certification is valid for three years. You renew it by earning the required CPD points through your PeopleCert account or by passing a higher ITIL 4 qualification. Confirm current renewal requirements at peoplecert.org.

    Pricing

    What is included in the ITIL 4 Foundation course fee?

    The fee typically covers instructor-led or self-paced training, accredited courseware, practice questions, mock exams and learner support, often as a combined training and exam package. Request a quote for the inclusions that apply to your chosen format.

    How much does ITIL 4 Foundation training cost in Belgrade?

    Pricing varies by format and whether the exam is bundled, so it is available on request. Talk to a learning advisor for current pricing and group rates for your preferred schedule.

    Is the PeopleCert exam fee included in the price?

    It depends on the package. Many learners buy a combined training and exam bundle, while the exam can also be purchased separately through PeopleCert. The exam is billed by PeopleCert and pricing varies by region, so confirm the current fee at peoplecert.org.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, operations teams and IT departments. Ask about corporate or group pricing for a tailored quote.

    What payment options are available?

    We accept major cards and bank transfers, and instalment options are available on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The exam is closed book with 40 multiple-choice questions, each having a single correct answer. It is based on the ITIL 4 Foundation syllabus published by AXELOS and PeopleCert, covering the Service Value System and core concepts.

    How many questions are on the exam and what is the pass mark?

    There are 40 questions and you have 60 minutes to complete them. The pass mark is 65 percent, which means answering at least 26 of the 40 questions correctly.

    How is the ITIL 4 Foundation exam delivered?

    You can take it online with PeopleCert OnVUE proctoring, available 24/7, or at an authorised PeopleCert test centre. Both options use the same closed-book, multiple-choice format.

    What happens if I do not pass the first time?

    You can re-sit the exam by booking another attempt through PeopleCert. Our trainers and practice resources help you target weak areas before you try again, so you can prepare with confidence. Re-sit fees and policies are confirmed at peoplecert.org.

    Which ITIL version does the exam cover?

    The exam covers the current ITIL 4 edition, including the Service Value System, the four dimensions, the seven guiding principles, the service value chain and core practices. Our courseware is kept aligned to the current AXELOS and PeopleCert syllabus.

    Course Content

    Can a complete beginner take this course?

    Yes. ITIL 4 Foundation is designed as an entry point with no prerequisites, and the training builds concepts step by step. Beginners and career changers are welcome, with trainer guidance and practice questions to support you throughout.

    What topics are covered in the training?

    The course covers service management concepts, the Service Value System, the four dimensions, the seven guiding principles, the service value chain, key ITIL practices, continual improvement, service level agreements and key metrics.

    What learning resources are provided?

    You receive accredited courseware, practice questions, mock exams and topic-wise revision aids that map to the ITIL 4 Foundation syllabus, helping you identify weak areas and build exam readiness.

    Is the courseware aligned with the latest ITIL 4 syllabus?

    Yes. The courseware is aligned with the current ITIL 4 Foundation syllabus published by AXELOS and PeopleCert, so you study material that reflects the framework as it is examined today.

    Will I get a certificate after the training?

    You receive a course completion certificate after the training. The ITIL 4 Foundation certification itself is awarded by PeopleCert once you pass the official exam.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website, choose your preferred format and schedule, and gain access to courseware and resources. See upcoming batches or talk to a learning advisor to pick a start date that fits you.

    What training formats are available in Belgrade?

    We offer live online instructor-led training, classroom sessions and customised corporate group training. The online format lets you join from anywhere in Serbia, while corporate delivery can be arranged onsite for your team.

    Are weekend or weekday batches available?

    Yes. We run both weekday and weekend schedules across live online and classroom formats so you can train around work commitments. Check upcoming batches or ask an advisor for the next available dates.

    Can I reschedule or transfer my enrolment?

    Yes. Flexible options let you reschedule or move to another batch on selected plans. Contact our support team to arrange a change that works for you.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.