Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Bridge Course?UntitledYour Fast Route from ITIL 4 to ITIL 5

    The ITIL (Version 5) Foundation Bridge certification training in Lisbon is a focused, instructor-led upgrade for professionals who already hold ITIL 4 Foundation and want to move their knowledge and credential to ITIL 5. Governed by AXELOS and examined by PeopleCert, the one-day bridge covers only what is new and changed in ITIL 5, so you skip the foundational content you already know. The programme concentrates on digital product and service management, value stream management and the evolved ITIL Value System. It suits ITSM professionals, service desk and operations leads, consultants and trainers across Lisbon's fast-growing technology, banking and nearshore sector who need the current ITIL credential. Passing the bridge exam awards the ITIL 5 Foundation credential, the same outcome as sitting the full ITIL 5 Foundation exam, and opens the path to higher ITIL 5 qualifications. Study in live virtual or classroom formats with Invensis Learning and turn your existing ITIL 4 knowledge into a current, globally recognised credential.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Lisbon, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Bridge Course?Your Fast Route from ITIL 4 to ITIL 5

    The ITIL (Version 5) Foundation Bridge certification training in Lisbon is a focused, instructor-led upgrade for professionals who already hold ITIL 4 Foundation and want to move their knowledge and credential to ITIL 5. Governed by AXELOS and examined by PeopleCert, the one-day bridge covers only what is new and changed in ITIL 5, so you skip the foundational content you already know.

    The programme concentrates on digital product and service management, value stream management and the evolved ITIL Value System. It suits ITSM professionals, service desk and operations leads, consultants and trainers across Lisbon's fast-growing technology, banking and nearshore sector who need the current ITIL credential.

    Passing the bridge exam awards the ITIL 5 Foundation credential, the same outcome as sitting the full ITIL 5 Foundation exam, and opens the path to higher ITIL 5 qualifications. Study in live virtual or classroom formats with Invensis Learning and turn your existing ITIL 4 knowledge into a current, globally recognised credential.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Lisbon, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    Key Highlightsof the ITIL (Version 5) Foundation Bridge Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 5 Foundation Bridge certification training in Lisbon designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 5 Foundation Bridge certification program in Lisbon
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Lisbon

    • Flexible learning options available through ITIL 5 Foundation Bridge training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation Bridge
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 5 Foundation Bridge exam prep training in Lisbon
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Lisbon
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 5 Foundation Bridge training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL V5 Foundation Bridge Certification Eligibility in LisbonDo You Qualify for the ITIL (Version 5) Foundation Bridge Exam?

    The ITIL (Version 5) Foundation Bridge Course is designed specifically for professionals who already hold the ITIL 4 Foundation certification. Only ITIL 4 certified professionals are eligible to enroll in this bridge training, as the course focuses exclusively on the updates and changes introduced in Version 5. If you hold an ITIL v3 certification, you should enroll in the ITIL (Version 5) Foundation Certification Course instead of the bridge program. The full Foundation course is recommended for v3-certified professionals to ensure complete alignment with the latest framework requirements and terminology.

    What You Gain from the ITIL 5 BridgeCredential, Skills and Career Upside

    For Individuals

    For Individuals

    The ITIL 5 Foundation Bridge gives experienced ITIL 4 professionals the fastest route to the current ITIL credential. In one focused day you update only what has changed, then validate it with the PeopleCert bridge exam. Whether you lead a service desk, manage change and incidents, or advise clients across Lisbon's technology and shared-services sector, the bridge keeps both your expertise and your credential current with ITIL 5.

    If you want to stay credible as ITIL moves to its fifth version, the bridge is the efficient path. You gain updated knowledge, a recognised ITIL 5 Foundation credential, and a clear route to higher ITIL 5 qualifications employers value.

    • Earn the current ITIL 5 Foundation credential in a single day, without retaking full Foundation
    • Stand out to Lisbon employers and tenders that now ask for the latest ITIL version
    • Speak ITIL 5 language fluently across teams, suppliers and stakeholders
    • Master digital product and service management for AI-enabled, cloud-first environments
    • Apply value stream management to cut delays and improve service flow
    • Carry a globally recognised, PeopleCert-issued credential across sectors and borders
    • Progress toward advanced ITIL 5 qualifications with the foundation credential secured
    • Refresh and future-proof the service management skills you already use every day
    For Organizations

    For Organizations

    ITIL 5 Foundation Bridge group training helps organisations move ITSM teams from ITIL 4 to ITIL 5 quickly and consistently. Each professional upgrades in a single day, so the whole team adopts the new framework with minimal disruption. For Lisbon employers running shared-services, nearshore or in-house IT operations, the bridge creates a shared ITIL 5 vocabulary and standardised practice across business units.

    If your team's ITIL 4 credentials are due for a refresh, group bridge training is the efficient answer. Teams gain a common, current ITIL 5 approach to service value, governance and continual improvement that clients and auditors recognise.

    • Transition an entire ITSM team to ITIL 5 in one training day per person
    • Standardise ITIL 5 practice and language across service and operations teams
    • Align IT service delivery with digital product and service management
    • Improve flow and value with shared value stream management methods
    • Keep team credentials current for client, audit and tender requirements
    • Deliver onsite or live virtual to fit team schedules in Lisbon
    • Build in-house ITIL 5 capability without long retraining cycles
    • Strengthen governance and continual improvement across the service lifecycle

    ITIL V5 Foundation Exam Format in LisbonWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL V5 Foundation Bridge
    Conducted ByPeopleCert
    Exam Duration30 minutes
    Number of Questions20 multiple-choice questions
    Passing Score13 out of 20 (65%)
    Exam TypeClosed-book examination
    Testing BasisITIL V5 Foundation Bridge syllabus
    Testing FormatPeopleCert online proctored or test center

    ITIL V5 Foundation Bridge Certification Cost in Lisbon

    The total cost of getting ITIL V5 Foundation Bridge certified in Lisbon includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 5 Foundation Bridge certification training in Portugal delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 5 Foundation Bridge syllabus and best practices
    • Structured ITIL 5 Foundation Bridge exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL (Version 5) Foundation Bridge training cost in Lisbon is EUR 550

    Exam Cost:

    • PeopleCert ITIL V5 Foundation Bridge exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL V5 Foundation Bridge certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITIL 5 Roles and Earning Outlook in LisbonWhy the Bridge Is Worth It

    ITIL remains the leading IT service management framework across Lisbon's technology, banking and shared-services employers, and demand is shifting to the current ITIL 5 version. As multinationals, nearshore centres and BPOs scale digital operations, professionals who hold the latest ITIL credential are better placed for service desk lead, ITSM analyst, service delivery and service manager roles. Here is what the Lisbon market is showing right now.

    €52,600

    Average IT Service Manager salary, Lisbon

    per year, Glassdoor 2026

    €56,250

    Average IT Manager salary, Lisbon

    per year, PayScale 2026

    2,900+

    Open IT roles listed, Lisbon

    Glassdoor 2026

    +36%

    Net IT employment growth, Q1 2026

    employer hiring outlook

    SECTORS HIRING

    • —IT and Software Services / Nearshore Centres
    • —Banking, Financial Services and Insurance
    • —Shared Services and Business Process Outsourcing
    • —Telecommunications and Technology
    • —Consulting and Professional Services
    • —Retail, Travel and Digital Platforms

    GROWTH TRENDS

    • —Lisbon nearshore and shared-services base expanding rapidly
    • —Multinationals defaulting to English-speaking ITSM teams
    • —Cloud, DevOps and AI-enabled operations raising ITIL demand
    • —Net IT employment growth forecast across the city for 2026
    • —Employers moving to the latest ITIL version for tenders
    • —Service management talent in demand across BFSI hubs

    Sources: Glassdoor, PayScale, SalaryExpert (Lisbon, Portugal) 2026; AICEP and industry business-services reports.

    Why ITIL 5 Skills Are in Demand in Lisbon

    Version-Currency Pressure

    Lisbon employers and tenders increasingly expect the current ITIL version, leaving teams on ITIL 4 credentials needing a fast, credible upgrade to ITIL 5.

    The bridge updates your credential to ITIL 5

    Digital and AI-Enabled Operations

    As nearshore centres adopt cloud, automation and AI, service management must shift to digital product and service management, exactly what ITIL 5 addresses.

    ITIL 5 builds digital product and service skills

    Shared-Services Scale

    Lisbon's growing BPO and shared-services base runs large, multi-client operations that need standardised, current ITIL practice to keep service quality consistent.

    ITIL 5 standardises practice across operations

    Service Management Talent Gap

    Demand for ITSM professionals outpaces supply across BFSI and tech employers, so the current ITIL credential helps candidates stand out in a competitive market.

    The latest ITIL credential helps you stand out

    Value and Efficiency Demands

    Cost and efficiency pressure pushes employers toward value stream management and continual improvement, the refined disciplines at the heart of ITIL 5.

    ITIL 5 builds value stream and improvement skills

    Multinational English-First Teams

    Global firms in Lisbon default to English-speaking, framework-aligned ITSM teams, raising the value of a recognised, current ITIL 5 credential.

    A recognised ITIL 5 credential travels globally

    Sources: AICEP business-services data; Glassdoor, PayScale (Lisbon, Portugal) 2026; industry nearshore and shared-services reports.

    The ITIL 5 bridge is the fastest way to keep your service management credential current. Join professionals across Lisbon upgrading from ITIL 4 to ITIL 5. Start your upgrade today.

    Your Lisbon ITIL 5 Upgrade

    Before and After the ITIL 5 Bridge

    Your Lisbon Career Transformation

    Lisbon's IT employers are moving to the current ITIL version as digital operations scale, and they increasingly separate professionals who hold the latest credential from those who do not. Here is which side of that line the bridge puts you on.

    Today

    Your ITIL credential reflects ITIL 4 while employers move to the latest version

    After ITIL 5

    You hold the current ITIL 5 Foundation credential that Lisbon employers now request

    Today

    IT Service Manager roles average around €52,600, but listings increasingly prefer the latest ITIL

    After ITIL 5

    You meet the current-version requirement for service manager roles paying into the €60,000s

    Today

    Strong in ITIL 4 practices, but not the new digital product and value stream model

    After ITIL 5

    Fluent in ITIL 5 digital product and service management and value stream management

    You earn ITIL 5 Foundation

    Before

    A credential tied to the previous ITIL version

    Now you have

    A current, PeopleCert-issued ITIL 5 Foundation credential

    Before

    Full Foundation retraining seen as the only upgrade route

    Now you have

    A one-day bridge that updates only what changed in ITIL 5

    Before

    ITIL 4 vocabulary in a market shifting to ITIL 5 language

    Now you have

    Confident ITIL 5 terminology across teams, suppliers and clients

    Before

    A foundation credential with no clear next step

    Now you have

    A clear path to advanced ITIL 5 qualifications

    "The gap between holding a past ITIL version and the current one is exactly what employers screen for, and the professionals who upgrade early stay ahead."

    Join 50,000+ professionals who trained with Invensis Learning and kept their skills current.

    Sources: Glassdoor, PayScale, SalaryExpert (Lisbon, Portugal) 2026.

    How to Get ITIL V5 Foundation Bridge Certified in LisbonStep-by-Step Certification Process

    The ITIL V5 Foundation Bridge path in Lisbon is fast: complete the focused 1-day training and pass the bridge exam to update your ITIL Foundation credential. A prior ITIL Foundation certification is recommended.

    Step 1: Confirm Your Existing ITIL Foundation Credential

    Before enrolling, verify that you hold a valid ITIL Foundation certification. The ITIL V5 Foundation Bridge certification program in Portugal is intended for professionals seeking to update their existing ITIL knowledge and credentials.

    Step 2: Enrol in the 1-Day ITIL V5 Foundation Bridge Course

    Choose your preferred Invensis Learning ITIL V5 Foundation Bridge cohort (1-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors.

    Step 3: Complete the Bridge Training

    Attend the focused 1-day course covering what's changed in the latest ITIL version, and complete the practice questions and mock exam.

    Step 4: Sit the ITIL V5 Foundation Bridge Exam

    Take the exam: 20 multiple-choice questions in 30 minutes, closed book, with a 65% pass mark (13 of 20), delivered online proctored or at a test center.

    Step 5: Update Your ITIL Foundation Credential

    On passing, your ITIL Foundation credential is updated to the latest version, with a digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination before expiry.

    Step 1

    Confirm Your Existing ITIL Foundation Credential

    Before enrolling, verify that you hold a valid ITIL Foundation certification. The ITIL V5 Foundation Bridge certification program in Portugal is intended for professionals seeking to update their existing ITIL knowledge and credentials.

    Step 2

    Enrol in the 1-Day ITIL V5 Foundation Bridge Course

    Choose your preferred Invensis Learning ITIL V5 Foundation Bridge cohort (1-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors.

    Step 3

    Complete the Bridge Training

    Attend the focused 1-day course covering what's changed in the latest ITIL version, and complete the practice questions and mock exam.

    Step 4

    Sit the ITIL V5 Foundation Bridge Exam

    Take the exam: 20 multiple-choice questions in 30 minutes, closed book, with a 65% pass mark (13 of 20), delivered online proctored or at a test center.

    Step 5

    Update Your ITIL Foundation Credential

    On passing, your ITIL Foundation credential is updated to the latest version, with a digital badge. Your provisional result is available immediately after the online exam.

    Step 6

    Maintain Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination before expiry.

    Module 1: What's New in ITIL Version 5

    • Overview of the evolution from ITIL 4 to Version 5
    • Understanding the 40% retained, 24% modified, and 36% new content breakdown
    • Key reasons for the Version 5 update

    Module 2: Enhanced ITIL Service Value System (SVS)

    • Evolution of the Service Value System in Version 5
    • Updated governance approaches
    • How guiding principles apply in AI-enabled environments
    • Value chain activities enhancements

    Module 3: Unified Digital Product and Service Lifecycle

    • Discover, Design, Develop/Build, Deploy/Launch, Deliver, Support, Experience, Improve
    • Understanding how products and services are managed together in a single, integrated lifecycle

    Module 4: AI Integration and AI Governance

    • AI-native framework principles
    • Responsible AI adoption guidance
    • AI governance concepts and frameworks
    • Managing AI-driven automation
    • Ethical AI considerations
    • Risk management for AI-enabled services

    Module 5: Value Streams and Value Co-Creation

    • Identifying, mapping, and managing value streams
    • Enhanced value stream mapping techniques
    • Improving flow, visibility, and outcomes
    • Value co-creation with stakeholders

    Module 6: Experience Management (New Emphasis)

    • Customer experience focus
    • User experience integration
    • Experience-driven service delivery
    • Measuring experience outcomes
    • Transparency and measurable value

    Module 7: Four Dimensions of Product and Service Management

    • Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes
    • How dimensions apply to digital products and services

    Module 8: Digital Operating Models

    • Modern organizational structures
    • Digital-first business approaches
    • Agile and adaptive ways of working
    • Integration with Design Thinking, Agile, and DevOps

    Module 9: Sustainability Integration

    • Sustainability-driven service design
    • Environmental responsibility in IT operations
    • Long-term operational resilience
    • Sustainable value creation

    Module 10: Updated ITIL Practices

    • Terminology updates in the 34 ITIL practices
    • How practices apply in Version 5 context
    • Practice alignment with unified lifecycle

    Module 11: Transformation and Change

    • Managing transformation in digital environments
    • Organizational Change Management (OCM) integration
    • Leading change in AI-enabled contexts

    Module 12: Role-Aligned Guidance

    • Clearer, more targeted guidance for specific roles
    • Practical, actionable frameworks
    • Less abstract, more dynamic models

    Course Curriculumof the ITIL (Version 5) Foundation Bridge Certification Training

    The ITIL V5 Foundation Bridge curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation Bridge syllabus and covers all tested topics. Modules are delivered over 1 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation Bridge-format mock exams that mirror the live PeopleCert paper.

    • Overview of the evolution from ITIL 4 to Version 5
    • Understanding the 40% retained, 24% modified, and 36% new content breakdown
    • Key reasons for the Version 5 update

    With 60% of content either modified or entirely new, this module frames exactly where to focus your limited prep time.

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    Skills You Will Build on the ITIL 5 BridgeWhat the One-Day Upgrade Covers

    The ITIL 5 Foundation Bridge focuses only on what is new and changed, so every session builds directly on your ITIL 4 knowledge. By the end you can apply ITIL 5's updated framework to real service and product work.

    Key Enhancements in ITIL 5

    Learn what is new in ITIL 5: identify the structural updates, refined concepts and the shift to digital product and service management that distinguish ITIL 5 from ITIL 4, so you can explain the rationale for change to your teams.

    Digital Product and Service Management

    Manage products and services across the full lifecycle in modern, AI-enabled environments, applying ITIL 5 guidance to cloud, automation and platform-based delivery.

    Updated ITIL 5 Language and Core Concepts

    Use the new and redefined ITIL 5 terminology with confidence, and apply updated core concepts such as the guiding principles, four dimensions and value co-creation across stakeholders.

    Enhanced Value Creation and the ITIL Value System

    Connect strategy to delivery through the evolved ITIL Value System, broadening value creation across the full stakeholder ecosystem with a focus on sustainability and experience.

    Value Stream Mapping and Management

    Apply value stream management to make delivery visible, reduce waste and drive measurable, outcome-focused service performance.

    Applying ITIL 5 in Practice

    Integrate ITIL 5 enhancements into your existing ITIL 4 ways of working to improve collaboration, break down silos and deliver better service and business results.

    Who Should TakeITIL V5 Foundation Bridge Certification Training in Lisbon?

    IT Service Manager

    ITSM Practitioner

    Service Desk Lead

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    ITIL-certified Professional

    Who Can Take This Certification Training

    ITIL V5 Foundation Bridge Certification Training Modesfor Professionals and Teams

    We offer flexible ITIL V5 Foundation Bridge training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer instructor-led classroom sessions, live online learning, corporate team training, or personalized coaching, choose the option that best supports your ITIL V5 Foundation Bridge certification journey.

    ITIL V5 Foundation Bridge Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 550

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

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    ITIL V5 Foundation Bridge Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Untitled

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation Bridge training format combines expert guidance, peer interaction, and practical exercises to help learners understand the latest ITIL updates and certification requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals who prefer in-person learning and structured preparation for the ITIL V5 Foundation Bridge certification exam.

    Untitled

    ITIL V5 Foundation Bridge Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations looking to upgrade employee knowledge to the latest ITIL framework, standardize service management practices, and strengthen operational excellence through team-based learning initiatives. This ITIL V5 Foundation Bridge corporate training solution can be customized to organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations seeking ITIL V5 Foundation Bridge corporate training for employees and IT service management teams.

    Untitled

    ITIL V5 Foundation Bridge Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides targeted ITIL V5 Foundation Bridge exam preparation and customized coaching support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to successfully earn the ITIL V5 Foundation Bridge certification.

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    ITIL V5 Foundation Bridge Live Virtual Training

    ITIL V5 Foundation Bridge Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 550

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis LearningFor ITIL 5 Foundation Bridge Certification Training in Lisbon

    Invensis Learning delivers ITIL 5 Foundation Bridge training for professionals and teams across Lisbon who want to move from ITIL 4 to the current ITIL version efficiently. As a PeopleCert partner, our programmes combine experienced, accredited ITSM trainers, AXELOS-aligned courseware, flexible live virtual and classroom delivery, and dedicated learner support. Whether you enrol as an individual or arrange corporate training for your team, you get a structured, practical experience built around real service management application, exam readiness and measurable outcomes.

    • Accredited trainers with deep IT service management and ITIL expertise
    • PeopleCert and AXELOS-aligned courseware for the ITIL 5 bridge
    • Live virtual and classroom formats to suit Lisbon schedules
    • Focused one-day upgrade that respects your existing ITIL 4 knowledge
    • Exam preparation and guidance for the PeopleCert bridge exam
    • ISO 9001 and ISO 27001 certified training operations
    • Dedicated learner support before, during and after training
    • Trusted by professionals and organisations across 100+ countries

    100+

    Countries Served

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL (Version 5) Foundation Bridge Course Training Locations in LisbonInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL V5 Foundation Bridge Training Location in Lisbon

    Corinthia Hotel Lisbon, 105, Avenida Columbano Bordalo Pinheiro, Sete Rios, Campolide, Lisboa, 1099-031, Portugal

    ITIL V5 Foundation Bridge Training Location in Lisbon

    Praça Dom Pedro IV, Santa Justa, Santa Maria Maior, Madalena, Lisboa, Portugal

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    Corporate ITIL 5 Bridge TrainingFor Your Teams in Lisbon

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    • Upgrade whole ITSM teams to ITIL 5 in one training day per person
    • Customised schedules aligned with your team's availability
    • Onsite, live virtual or hybrid delivery across Lisbon and beyond
    • Accredited trainers with real ITIL and service management experience
    • Role-based examples relevant to your service and operations teams
    • Dedicated coordination and support for corporate programmes
    • Scalable delivery for teams across Portugal and global locations

    Trusted by Leading Employers

    AccentureCapgeminiDeloitteSiemensFujitsuBNP Paribas

    What Our Learners Say

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    A Fast, Focused Upgrade to ITIL 5

    "I already held ITIL 4 Foundation, so the one-day bridge was exactly what I needed. The trainer focused on what changed in ITIL 5, the value stream content and the new terminology, and I passed the PeopleCert exam the same week."

    Tiago Almeida

    Service Desk Team Lead

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    0/0

    Confident with the New ITIL 5 Concepts

    "The bridge made the move to digital product and service management really clear. I now use ITIL 5 language confidently with our suppliers and stakeholders, and the new credential already came up in my last review."

    Mariana Costa

    ITSM Analyst

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    Pitched Perfectly for ITIL 4 Holders

    "Practical, well paced and pitched at people who already know ITIL 4. The sessions on the evolved ITIL Value System and value stream management were the most useful for my service delivery role."

    Rui Fernandes

    IT Service Delivery Manager

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    Upgraded the Team with Minimal Disruption

    "We moved our whole operations team to ITIL 5 in a single day each. The standardised language and updated practices have made our service reviews more consistent across a multi-client shared-services setup."

    Ana Sousa

    IT Operations Manager, Banking Shared Services

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    Kept Our Team Current for Client Tenders

    "Keeping our credentials current matters for client tenders. Invensis arranged onsite delivery for our team, and the trainer tailored examples to our nearshore environment. A smooth, efficient way to adopt ITIL 5."

    Pedro Carvalho

    Head of IT, Nearshore Software Firm

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    We also deliver ITIL (Version 5) Foundation Bridge Certification Trainingacross multiple cities

    Invensis Learning delivers industry-leading ITIL (Version 5) Foundation Bridge training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. The bridge updates your ITIL 4 credential to the current ITIL 5 Foundation in a single day, which Lisbon employers and tenders increasingly request. With IT Service Manager roles in Lisbon averaging around 52,600 euros a year, holding the latest version helps you stay competitive for service management roles.

    General

    Is the ITIL 5 Foundation Bridge worth it for my career?

    Yes. The bridge updates your ITIL 4 credential to the current ITIL 5 Foundation in a single day, which Lisbon employers and tenders increasingly request. With IT Service Manager roles in Lisbon averaging around 52,600 euros a year, holding the latest version helps you stay competitive for service management roles.

    What is the ITIL 5 Foundation Bridge certification?

    It is a transition qualification from AXELOS, examined by PeopleCert, that moves ITIL 4 Foundation holders to ITIL 5. It covers only what is new and changed in ITIL 5, and passing it awards the ITIL 5 Foundation credential, the same outcome as the full ITIL 5 Foundation exam.

    Who should take the ITIL 5 Foundation Bridge?

    It suits ITIL 4 Foundation holders who want the current credential, including service desk and operations leads, ITSM analysts, change and incident managers, consultants and trainers. It is ideal for professionals in Lisbon's technology, banking and shared-services sector who need to stay version-current.

    Do I need ITIL 4 Foundation to take the bridge?

    Yes. The ITIL 5 Foundation Bridge requires an existing ITIL 4 Foundation certification, as it assumes that knowledge and tests only what is new in ITIL 5. Professionals without ITIL 4 Foundation should take the full ITIL 5 Foundation course instead.

    Is the ITIL 5 credential recognised by employers in Lisbon?

    Yes. ITIL is the leading IT service management framework, and the PeopleCert-issued ITIL 5 Foundation credential is recognised globally. Lisbon employers across IT services, BFSI, nearshore and shared-services value the current version for service delivery and operations roles.

    How long is the ITIL 5 Foundation credential valid?

    The ITIL 5 Foundation credential is valid for three years. You renew it by earning 60 CPD points within the cycle through PeopleCert, or by passing a higher ITIL 5 qualification. Confirm current renewal requirements at peoplecert.org.

    Pricing

    What is included in the ITIL 5 bridge training fee?

    The fee typically includes instructor-led training, AXELOS-aligned courseware, practice material and exam preparation support, plus learner support. The PeopleCert exam may be bundled or billed separately depending on the package. Request a quote for the full inclusions.

    How much does ITIL 5 Foundation Bridge training cost in Lisbon?

    Pricing varies by format, schedule and whether the exam is bundled, so the fee is available on request. The PeopleCert exam fee is set regionally and billed in euros. Talk to a learning advisor for a tailored quote and upcoming Lisbon batches.

    Is the exam fee included in the training price?

    It depends on the package. Some plans bundle the PeopleCert bridge exam voucher, while others quote it separately under PeopleCert's regional pricing in euros. Ask our team which option applies to your chosen format.

    Do you offer group or corporate discounts for teams?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for ITSM and operations teams in Lisbon. It is an efficient way to move a whole team to ITIL 5. Contact us for a group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What if I do not pass the bridge exam first time?

    You can resit the PeopleCert bridge exam by booking a new attempt. Our training includes preparation and guidance to help you pass, and selected plans offer retake support. Confirm current resit fees and policy at peoplecert.org.

    What is the format of the ITIL 5 bridge exam?

    The ITIL 5 Foundation Bridge exam is closed book and uses multiple-choice questions. It focuses only on what is new and changed in ITIL 5 relative to ITIL 4, across the five bridge topic areas.

    How many questions are on the exam and how long is it?

    The bridge exam has 20 multiple-choice questions and a duration of 30 minutes. It is a focused assessment of the ITIL 5 updates, designed for professionals who already hold ITIL 4 Foundation.

    What is the passing score for the bridge exam?

    The pass mark is 65 percent, which is 13 of the 20 questions answered correctly. Confirm the current passing requirement at peoplecert.org before you book.

    How and where do I sit the exam?

    You can take the exam through PeopleCert online proctoring, available 24/7 from home or office, or at an authorised test centre. Both options are available to candidates in Lisbon and worldwide.

    Course Content

    Do I need experience beyond ITIL 4 Foundation?

    No formal work experience is required beyond holding ITIL 4 Foundation. The bridge is built for practising ITSM professionals and uses your existing ITIL 4 knowledge as the baseline, so there is no need to relearn foundational content.

    What topics does the ITIL 5 bridge cover?

    It covers five areas: key enhancements in ITIL 5, digital product and service management, updated language and core concepts, enhanced value creation through the ITIL Value System, and applying ITIL 5 in practice, including value stream management.

    How is the bridge different from full ITIL 5 Foundation?

    The bridge teaches only what is new and changed in ITIL 5, so it runs in one day rather than repeating full Foundation content. Passing it grants the same ITIL 5 Foundation credential as the full exam, but faster for ITIL 4 holders.

    What learning materials are provided?

    You receive AXELOS-aligned courseware focused on the ITIL 5 updates, practice questions and exam preparation resources, along with trainer guidance during live sessions.

    Is the courseware aligned with the latest ITIL 5 syllabus?

    Yes. The courseware follows the official ITIL Foundation Bridge Version 5 syllabus published by PeopleCert and AXELOS, covering the new and updated content introduced in ITIL 5.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website and join an upcoming live virtual or classroom batch in Lisbon. Choose your format, complete payment, and you will receive access to schedules and courseware. Talk to an advisor to see the next available dates.

    What training formats are available?

    We offer live virtual (online) instructor-led training, classroom training, and customised corporate group training. Choose the format that best fits your schedule and learning preference.

    Can I reschedule or transfer to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans let you attend the training again. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.

    Do you offer training for teams in Lisbon?

    Yes. We deliver onsite and live virtual corporate training for ITSM teams across Lisbon, with schedules and examples tailored to your environment. Ask about group pricing to upgrade your team to ITIL 5 together.