Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation Certification?UntitledYour Entry Point to Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is AXELOS and PeopleCert's entry-level qualification in digital product and service management, and our ITIL 5 Foundation certification training in Christchurch prepares you to pass the current Version 5.0 exam with confidence. It introduces the ITIL Value System, value co-creation, the product and service lifecycle, and the practices that help organisations create and continually improve value in modern digital environments. ITIL 5 is the fifth iteration of the IT Infrastructure Library, evolving beyond ITIL 4 with an explicit focus on digital products and services, a full product and service lifecycle, and dedicated Value Stream Mapping and Management. For Christchurch professionals in managed services, government, health and the fast-growing Canterbury tech sector, this credential proves you can work the modern, value-led way employers now expect. The course suits IT and business professionals alike, with no formal prerequisites. Delivered in live virtual and classroom formats, it takes you from the core concepts to exam-ready in a supported, practical journey. Start your ITIL 5 Foundation path with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Christchurch, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation Certification?Your Entry Point to Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is AXELOS and PeopleCert's entry-level qualification in digital product and service management, and our ITIL 5 Foundation certification training in Christchurch prepares you to pass the current Version 5.0 exam with confidence. It introduces the ITIL Value System, value co-creation, the product and service lifecycle, and the practices that help organisations create and continually improve value in modern digital environments.

    ITIL 5 is the fifth iteration of the IT Infrastructure Library, evolving beyond ITIL 4 with an explicit focus on digital products and services, a full product and service lifecycle, and dedicated Value Stream Mapping and Management. For Christchurch professionals in managed services, government, health and the fast-growing Canterbury tech sector, this credential proves you can work the modern, value-led way employers now expect.

    The course suits IT and business professionals alike, with no formal prerequisites. Delivered in live virtual and classroom formats, it takes you from the core concepts to exam-ready in a supported, practical journey. Start your ITIL 5 Foundation path with Invensis Learning.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Christchurch, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 5 Foundation certification training in Christchurch designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Christchurch
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Christchurch

    • Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 5 Foundation exam prep training in Christchurch
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Christchurch
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL V5 Foundation Certification Eligibility in ChristchurchDo You Qualify for the ITIL V5 Foundation Exam?

    ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites - open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    Why the ITIL 5 Foundation Credential Is Worth EarningFor Your Career and Your Team

    For Individuals

    For Individuals

    ITIL 5 Foundation helps individual professionals prove they understand modern digital product and service management the way employers now define it. The credential suits IT professionals new to ITIL, practitioners updating from ITIL 4, digital product owners, and business staff who work alongside service teams. Whether you are entering IT service management, formalising on-the-job knowledge, or preparing to progress in the ITIL 5 scheme, this training builds capability that maps directly to the roles Christchurch employers are hiring for.

    If you want a recognised, digital-era ITSM credential with a clear route into service management careers, ITIL 5 Foundation is a strong first step. You gain structured knowledge, practice aligned to the real exam, and a supported path from learning to certified.

    • Earns a globally recognised, current-edition ITSM credential valued across Christchurch and beyond
    • Positions you for service desk, ITSM analyst and service delivery roles in a growing tech market
    • Builds fluency in the ITIL Value System, value co-creation and the product and service lifecycle
    • Future-proofs your knowledge with Version 5.0's digital-era focus and value stream management
    • Opens the entry point to higher ITIL 5 qualifications and long-term career progression
    • Gives non-IT professionals a shared service management language for working with digital teams
    • Requires no prerequisites, so you can start regardless of background or experience
    • Strengthens your credibility with employers standardising on modern service management
    For Organizations

    For Organizations

    ITIL 5 Foundation group training helps organisations equip service desks, operations and delivery teams with a consistent, modern service management foundation. It can be delivered for whole IT functions, mixed IT and business groups, or teams transitioning from ITIL 4. For Christchurch employers scaling digital services and managed operations, this training creates a shared framework that improves consistency, quality and value delivery.

    If your teams manage growing digital service portfolios without a common approach, ITIL 5 Foundation gives them a shared vocabulary and practice base. Groups gain a standardised way to think about value co-creation, lifecycle stages and continual improvement.

    • Builds a common service management language across IT and business teams
    • Aligns teams to the current ITIL 5 Version 5.0 framework and value-led ways of working
    • Improves service quality through shared practices and continual improvement
    • Supports smooth transition from ITIL 4 to ITIL 5 across the organisation
    • Enables customised, role-relevant training for service desks and delivery teams
    • Standardises value stream thinking and lifecycle practice across units
    • Offers flexible onsite and live virtual delivery for busy teams
    • Strengthens in-house ITSM capability without heavy external dependency

    ITIL V5 Foundation Exam Format in ChristchurchWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL V5 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL V5 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL V5 Foundation Certification Cost in Christchurch

    The total cost of getting ITIL V5 Foundation certified in Christchurch includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 5 Foundation certification training in Christchurch delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL Version 5 Foundation training cost in Christchurch is NZD 2840

    Exam Cost:

    • PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in ChristchurchRoles, Demand and Pay

    ITIL is the world's most widely adopted IT service management framework, and ITIL 5 Foundation signals current, digital-era knowledge to Christchurch employers. As the South Island's tech capital, Canterbury is home to thousands of tech firms and a maturing base of managed service providers, government agencies and health IT teams that run always-on digital services. Demand spans the ladder, from service desk analyst to IT service delivery and service management leadership, and here is what the local market is telling us.

    NZ$149,000

    Average IT Services Manager salary, NZ

    per year, ERI SalaryExpert 2026

    NZ$105,000

    IT Service Delivery Manager salary, NZ

    average, Indeed 2026

    15,600

    Canterbury tech sector jobs

    Canterbury Tech 2026

    2,780

    Tech firms across Canterbury

    Canterbury Tech 2026

    SECTORS HIRING

    • —IT Services and Managed Services / MSPs
    • —Government and Public Sector
    • —Health NZ and Healthcare IT
    • —Software and Product Technology
    • —Financial Services and Insurance
    • —Education, Research and Universities

    GROWTH TRENDS

    • —Canterbury tech sector grew around 28% between 2018 and 2023
    • —Managed service providers scaling structured ITSM practice
    • —Government and Health NZ digital transformation programmes
    • —Cloud, automation and cybersecurity adoption across the region
    • —Demand for practitioners fluent in the ITIL 4 to ITIL 5 shift
    • —Christchurch positioned as the South Island's tech capital

    Sources: SEEK, PayScale, Glassdoor, Indeed, ERI SalaryExpert (New Zealand) 2026; Canterbury Tech and ChristchurchNZ 2026.

    Market Forces Driving ITIL Demand in Christchurch

    Service Management Maturity Gap

    Christchurch managed service providers and enterprises run growing digital service portfolios, yet many lack a modern, value-based service management layer, the exact gap ITIL 5 is built to close.

    ITIL 5 builds value-led service management skills

    ITIL 4 to ITIL 5 Transition

    Organisations updating from ITIL 4 need practitioners fluent in Version 5.0's product and service lifecycle and Value Stream Mapping, and certified talent to lead that shift is scarce.

    ITIL 5 covers Version 5.0's lifecycle and value streams

    Talent Shortage in a Growing Sector

    With Canterbury's tech sector expanding fast, demand for credentialed service management professionals outpaces supply, making a current ITIL 5 Foundation credential a genuine differentiator.

    ITIL 5 makes certified ITSM professionals stand out

    Always-On Digital Expectations

    Cloud, automation and 24/7 services raise the bar for reliability and experience, pushing teams to adopt value co-creation and continual improvement that ITIL 5 puts at its core.

    ITIL 5 builds continual improvement capability

    Public Sector and Health Governance

    Government agencies and Health NZ require structured, accountable IT governance, and the ITIL Value System gives teams a recognised model for directing and improving digital services.

    ITIL 5 builds structured governance knowledge

    Value Leakage Across Silos

    When work crosses disconnected teams, value leaks through delays and rework. Value Stream Mapping and Management helps organisations make flow visible and remove waste.

    ITIL 5 builds value stream management skills

    Sources: Canterbury Tech and ChristchurchNZ 2026; SEEK, Glassdoor, Indeed (New Zealand) 2026.

    ITIL 5 Foundation is more than a certificate. It is a modern service management foundation that Christchurch employers value. Join professionals who deliver value the digital-era way and start your ITIL 5 journey today.

    Your Christchurch Career Transformation

    The ITIL 5 Foundation Career Shift

    For Christchurch IT Professionals

    Christchurch's digital services market is expanding with tech-sector growth, government transformation and managed services, and employers increasingly separate certified service management professionals from the rest. Here is which side of that line you want to be on.

    Today

    Pay capped at service desk level with limited leverage to negotiate

    After ITIL 5

    IT service delivery roles in NZ average around NZ$105,000, with service management leadership reaching far higher

    Today

    Passed over for roles that list ITIL or modern ITSM as preferred

    After ITIL 5

    Eligible for ITSM roles across MSPs, government, health and the Canterbury tech sector

    Today

    Capable in day-to-day support, but without a recognised service management model

    After ITIL 5

    Confident applying value streams, lifecycle stages and guiding principles at work

    You earn your ITIL 5 Foundation

    Before

    Service management knowledge picked up on the job, with nothing formal to prove it

    Now you have

    A current-edition, globally recognised ITSM credential from AXELOS and PeopleCert

    Before

    Limited standing when applying for structured service management positions

    Now you have

    A clear route into service desk lead, ITSM analyst and service delivery roles

    Before

    Task focused, with little grasp of how work links to value for the business

    Now you have

    Fluency in the ITIL Value System, value co-creation and continual improvement

    Before

    Working to older ITIL 4 concepts as employers move to the newer framework

    Now you have

    Knowledge of Version 5.0's lifecycle and value streams, ready for the ITIL 4 to 5 shift

    "The gap between doing service management and being certified in the current framework is increasingly what employers screen for, and the organisations that matter already know it."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: SEEK, PayScale, Glassdoor, Indeed, ERI SalaryExpert (New Zealand) 2026.

    How to Get ITIL V5 Founfdation Certified in Christchurch Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Christchurch is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Step 1

    Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4

    Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5

    Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6

    Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

    image

    100% Secure and Safe download

    Skills You Will Build in ITIL 5 FoundationPractical Digital Service Management Capability

    The ITIL 5 Foundation programme builds a rounded understanding of digital product and service management, mapped to the nine official topic areas in the Version 5.0 syllabus. By the end, you can speak the language of modern ITSM and are ready for the closed-book, 40-question exam.

    Digital Service Management Concepts

    Explain what distinguishes digital products and services, how value is created, and how products and services are managed across their full lifecycle in modern environments.

    Value Co-Creation and the Four Dimensions

    Describe how value is co-created with consumers and stakeholders by weighing outcomes, costs, risks, experience and sustainability across the four dimensions of service management.

    The ITIL Value System and Governance

    Understand how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.

    The Seven ITIL Guiding Principles

    Apply the guiding principles, from focus on value and start where you are to keep it simple and practical, and optimise and automate, to make better real-world decisions.

    Product and Service Lifecycle Practice

    Work through the lifecycle stages from discovery and design to build, operation, delivery and support, and see how they connect to create value at every step.

    Continual Improvement and Value Streams

    Use the continual improvement model and Value Stream Mapping and Management to improve flow, visibility and outcomes across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Christchurch?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    NZD 2840

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Untitled

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Untitled

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Untitled

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Untitled

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    NZD 2840

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis LearningFor Your ITIL 5 Foundation Certification Training in Christchurch?

    Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations across Christchurch and New Zealand. As a PeopleCert Accredited Training Organization, we combine accredited trainers, syllabus-aligned courseware, flexible delivery and learner-focused support. As a dedicated ITIL Version 5 Foundation training company in Christchurch, we provide a professional learning experience built around practical understanding, real-world application and exam readiness, whether you enrol as an individual or arrange group training for your team.

    • PeopleCert Accredited Training Organization delivering official ITIL 5 Foundation training
    • PeopleCert-accredited trainers with real IT service management experience
    • Flexible formats: live virtual, classroom and corporate group training
    • Courseware aligned to the AXELOS ITIL 5 Version 5.0 syllabus
    • Practice questions and mock exams mapped to the 40-question exam format
    • Guidance to help you prepare for the exam on your first attempt
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 and ISO 27001:2022 certified quality and security standards

    1-to-1

    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    100+

    Countries Served

    ISO 9001

    Quality Management

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in ChristchurchInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Christchurch

    Crowne Plaza Christchurch, an IHG Hotel, Christchurch

    ITIL Version 5 Foundation Training Location in Christchurch

    Sudima Christchurch City, 47-49, Salisbury Street, Christchurch Central, Christchurch, Christchurch City, Canterbury, 8013, New Zealand / Aotearoa

    corporate banner

    Corporate ITIL 5 Foundation TrainingFor Your Christchurch Teams

    Untitled

    • Suitable for small, medium and large service and delivery teams
    • Customised schedules aligned to your team's availability
    • Flexible delivery through onsite, live virtual, hybrid or blended formats
    • Accredited trainers with relevant IT service management experience
    • Role-based examples that improve workplace application
    • Dedicated coordination and support for corporate programmes
    • Scalable delivery for teams across Christchurch and wider New Zealand

    Leading Organisations

    DatacomFujitsuSparkJade SoftwareAssurityTrimble

    What Our Learners Say

    Untitled

    Passed First Time and Applying It at Work

    "The ITIL 5 Foundation course made the Value System and value streams genuinely click for me. The mock exams matched the real 40-question format, and I passed first time. I now use the guiding principles in my service desk work every week."

    Aroha Ngata

    Service Desk Team Lead

    Untitled

    0/0

    Clear Path from ITIL 4 to ITIL 5

    "I was updating from ITIL 4 and the trainer explained the Version 5.0 changes clearly, especially the product and service lifecycle. The live online sessions were practical and easy to follow around my job in Christchurch."

    James Whitfield

    IT Support Analyst

    Untitled

    0/0

    Accessible Even Without an IT Background

    "Coming from a business background rather than IT, I was worried the content would be too technical. It was not. The concepts on value co-creation and continual improvement helped me work far better with our digital teams."

    Priya Sharma

    Business Operations Coordinator

    Untitled

    0/0

    A Shared Framework Across the Team

    "We trained our whole service delivery team through Invensis Learning. The onsite sessions were tailored to our environment and gave everyone a shared ITIL 5 language. Handoffs and incident handling have noticeably improved since."

    Daniel Cooper

    IT Operations Manager, Managed Services

    Untitled

    0/0

    Reliable Partner for Team Upskilling

    "As an L&D lead, I needed a provider who could upskill a mixed IT and business group on modern service management. The scheduling was flexible and the accredited trainer kept everyone engaged. Strong pass results across the cohort."

    Megan Reid

    Learning and Development Manager, Public Sector

    Untitled

    0/0



    Trustpilot

    4.6

    Ratings

    100K+

    Happy Learners

    100+

    Locations Worldwide

    99%

    Training Satisfaction

    Enquire with us now

    Drop us a query and our learning consultant will reach out to you shortly

    Get Course Details & Pricing

    Fill out this form and we will respond quickly.

    We also deliver ITIL Version 5 Foundation Certification Trainingacross multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

    HamiltonAucklandWellingtonChristchurch
    City map with location markers

    Explore Our Other Course Categories

    Agile

    Project Management

    ITSM

    Quality Management

    DevOps

    IT Governance

    Other Related Courses

    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL is the world's most widely adopted IT service management framework, and ITIL 5 Foundation proves current, digital-era knowledge to Christchurch employers. With Canterbury's tech sector, managed service providers, government and health IT all hiring, the credential supports roles from service desk analyst through to service management leadership.

    General

    Is ITIL 5 Foundation worth it for a career in Christchurch?

    Yes. ITIL is the world's most widely adopted IT service management framework, and ITIL 5 Foundation proves current, digital-era knowledge to Christchurch employers. With Canterbury's tech sector, managed service providers, government and health IT all hiring, the credential supports roles from service desk analyst through to service management leadership.

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS and PeopleCert. It introduces digital product and service management, the ITIL Value System and the product and service lifecycle. It suits IT professionals, those updating from ITIL 4, digital product owners and business staff who work with service teams.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 Version 5.0 is the fifth iteration of the IT Infrastructure Library. Compared with ITIL 4, it adds an explicit focus on digital product and service management, a full product and service lifecycle as a core element, dedicated Value Stream Mapping and Management, and an updated ITIL Value System.

    Do I need ITIL 4 Foundation before ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone, regardless of education, experience or prior ITIL knowledge. Professionals who hold ITIL 4 will find some familiar concepts, but ITIL 4 is not required.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To keep it active, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. You can confirm current renewal options at peoplecert.org.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes syllabus-aligned courseware, practice questions and mock exams, trainer-led sessions and learner support. Many packages also include the PeopleCert exam voucher. For exact inclusions and a quote for Christchurch, request a quote or talk to a learning advisor.

    How much does ITIL 5 Foundation training cost in Christchurch?

    Pricing varies by format, whether the exam voucher is bundled, and group size. We offer live virtual, classroom and corporate options at competitive rates. Contact us for current pricing in New Zealand dollars, or request a quote for your preferred batch.

    Is the exam fee included in the training price?

    It depends on the package you choose. Some options bundle the PeopleCert ITIL 5 Foundation exam voucher with the training, while others price it separately. PeopleCert sets exam pricing by region and channel, so ask a learning advisor which package includes the voucher.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, delivery teams and mixed IT and business groups in Christchurch. Ask about corporate or group pricing for a tailored quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with 40 single-answer multiple-choice questions. It is based on the ITIL 5 Foundation Version 5.0 syllabus from PeopleCert and AXELOS, and is delivered online with proctoring via PeopleCert OnVUE or at an authorised test centre.

    How many questions are on the exam and how long is it?

    There are 40 questions to complete in 60 minutes (one hour). The exam is closed book with single-answer multiple-choice questions.

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65%, which means answering at least 26 of the 40 questions correctly. Our mock exams and practice questions are designed to build broad mastery across all nine topic areas so you can pass with confidence.

    What if I do not pass on my first attempt?

    Our training includes practice questions, mock exams and trainer guidance specifically to prepare you to pass first time. If you need to re-sit, PeopleCert manages exam re-sits and current re-sit fees, and our team can guide you through booking again.

    Where can I take the ITIL 5 Foundation exam in New Zealand?

    You can take the exam online from home or office through PeopleCert's OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre. The exam is commonly arranged as part of your training and exam package.

    Course Content

    What will I learn in ITIL 5 Foundation training?

    You will learn digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, ITIL's management practices, continual improvement, and Value Stream Mapping and Management, matching the nine official Version 5.0 topic areas.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is designed as an entry point with no prerequisites, so beginners and non-IT professionals can take it. The training explains concepts from the ground up, with practical examples and support to help every learner keep pace.

    Is the courseware aligned with the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the AXELOS ITIL 5 Foundation Version 5.0 syllabus published by PeopleCert, covering all nine topic areas assessed in the current exam.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions and full-length mock exams mapped to the 40-question, closed-book format, plus topic-wise checks to help you identify weak areas and build readiness.

    How long is the training and how is it delivered?

    The ITIL 5 Foundation programme runs for 16 hours, delivered as two full days or four half-days depending on the schedule. You can attend live virtual, classroom or corporate group sessions to suit your availability.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website. Choose your preferred format and batch, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available in Christchurch?

    We offer live virtual instructor-led training, classroom sessions and customised corporate group training, so you can pick the format that fits your schedule. Online (live virtual) delivery lets you join from anywhere in New Zealand.

    Are there any prerequisites to enrol?

    No. There are no prerequisites for ITIL 5 Foundation, so you can enrol regardless of your education, experience or prior ITIL knowledge. It is open to IT and business professionals alike.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange a change that works for you.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.