Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?UntitledYour Entry Route into Modern ITSM

    The ITIL Version 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert, that introduces digital product and service management, the ITIL Value System, and the practices organisations use to co-create value in modern digital environments. ITIL 5 Foundation certification training in Oslo suits IT and business professionals who want a current, digital-era grounding in service management. Version 5.0 is the fifth iteration of the framework, evolving ITIL 4 with an explicit focus on the product and service lifecycle and on Value Stream Mapping and Management. As Norway pursues its goal of becoming the world's most digitalised country by 2030, Oslo employers in banking, public services, telecom and consulting increasingly value people who can align IT with business outcomes. You leave able to speak the language of value co-creation, the seven guiding principles and continual improvement, and ready to sit the 40-question, closed-book foundation exam. Start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Oslo, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry Route into Modern ITSM

    The ITIL Version 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert, that introduces digital product and service management, the ITIL Value System, and the practices organisations use to co-create value in modern digital environments.

    ITIL 5 Foundation certification training in Oslo suits IT and business professionals who want a current, digital-era grounding in service management. Version 5.0 is the fifth iteration of the framework, evolving ITIL 4 with an explicit focus on the product and service lifecycle and on Value Stream Mapping and Management. As Norway pursues its goal of becoming the world's most digitalised country by 2030, Oslo employers in banking, public services, telecom and consulting increasingly value people who can align IT with business outcomes.

    You leave able to speak the language of value co-creation, the seven guiding principles and continual improvement, and ready to sit the 40-question, closed-book foundation exam. Start your ITIL 5 journey with Invensis Learning.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Oslo, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 5 Foundation certification training in Oslo designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Oslo
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Oslo

    • Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 5 Foundation exam prep training in Oslo
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Oslo
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL V5 Foundation Certification Eligibility in OsloDo You Qualify for the ITIL V5 Foundation Exam?

    ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites - open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    Why ITIL 5 Foundation Pays off for Your CareerOutcomes That Matter to Oslo Employers

    For Individuals

    For Individuals

    ITIL 5 Foundation gives professionals a modern, employer-recognised grounding in service management. The credential suits service desk staff, IT operations professionals, developers, product owners and business colleagues who work alongside digital service teams. Whether you are new to ITIL or updating older knowledge, Version 5.0 teaches the value co-creation, guiding principles and value stream thinking that Oslo organisations expect from IT and digital roles today.

    If you want a current, internationally respected qualification that opens ITSM career paths in Norway, ITIL 5 Foundation is a clear starting point. You gain framework knowledge, exam readiness and a credential employers across Oslo trust.

    • Earns a globally recognised ITIL credential in its current Version 5.0 edition
    • Positions you for service desk, incident, problem and service delivery roles
    • Builds fluency in digital product and service management, not just IT support
    • Validates your knowledge with an AXELOS credential examined by PeopleCert
    • Strengthens your standing with Oslo employers hiring for digital transformation
    • Gives you a portable qualification recognised across sectors and countries
    • Provides a first step toward higher ITIL 5 qualifications
    • Helps you link everyday IT work to measurable business value
    For Organizations

    For Organizations

    ITIL 5 Foundation group training helps organisations raise service management maturity by equipping teams with a common framework and vocabulary. Training can be delivered for IT operations, service desks, product teams or wider business groups. For organisations modernising their digital services, this training provides a scalable way to embed the ITIL Value System and guiding principles across teams.

    If your teams manage digital services with inconsistent practices, ITIL 5 Foundation group training creates a shared approach to value co-creation, lifecycle management and continual improvement that supports better outcomes and smoother delivery.

    • Builds a shared service management language across IT and business teams
    • Aligns digital product and service delivery with organisational strategy
    • Improves incident, problem and change handling through consistent practices
    • Supports digital transformation and continual improvement goals
    • Enables customised group training mapped to your service environment
    • Standardises ITSM practice across departments and locations
    • Offers flexible delivery for teams in Oslo and across the Nordics
    • Strengthens in-house capability for value stream and lifecycle management

    ITIL V5 Foundation Exam Format in OsloWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL V5 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL V5 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL V5 Foundation Certification Cost in Oslo

    The total cost of getting ITIL V5 Foundation certified in Oslo includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 5 Foundation certification training in Oslo delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL Version 5 Foundation training cost in Oslo is NOK 15840

    Exam Cost:

    • PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    What ITIL 5 Jobs Can You Get in Oslo?Roles, Demand and Salary

    ITIL 5 Foundation is a strong first credential for IT service management careers in Oslo, valued by banks, public agencies, telecom operators and consultancies that run large digital service portfolios. As Norway invests to become the world's most digitalised country, employers increasingly want professionals who understand modern service management and can connect IT to business value. Demand spans service desk and incident roles up to service delivery and IT management, and here is what the local market is telling us right now.

    kr 780,000

    Avg IT Service Delivery Manager, Oslo

    per year, Glassdoor 2026

    kr 960,000

    Average IT Manager salary, Oslo

    per year, Glassdoor 2026

    2,000+

    Open IT roles listed, Norway

    Glassdoor 2026

    10,000

    Projected developer shortfall by 2030

    regjeringen.no / Computer Weekly

    SECTORS HIRING

    • —Banking, Finance and Insurance (BFSI)
    • —Public Sector and Government Digitalisation
    • —Telecommunications and Digital Services
    • —IT and Technology Consulting
    • —Energy, Oil and Gas Technology
    • —Retail, Logistics and Product Tech

    GROWTH TRENDS

    • —National goal to make Norway the world's most digitalised country by 2030
    • —Public agencies expanding digital services and cloud platforms
    • —Skills shortage across software, security and IT operations roles
    • —Employers moving from older ITSM knowledge to current ITIL practice
    • —Strong demand for professionals who link IT to business value
    • —Growing focus on value streams, automation and continual improvement

    Sources: Glassdoor (Oslo, Norway) 2025-2026; regjeringen.no National Digitalisation Strategy; Computer Weekly; OECD Digital Government Index.

    Market Forces Driving ITIL 5 Demand in Oslo

    The Digitalisation Push

    Norway aims to be the world's most digitalised country by 2030, and Oslo organisations need people who can manage digital products and services to a recognised standard.

    ITIL 5 builds modern service management skills

    IT Skills Shortage

    Norway faces a projected shortfall of around 10,000 developers and thousands of security specialists, so certified service management professionals are increasingly sought after.

    ITIL 5 helps you stand out to employers

    Ageing ITSM Knowledge

    Many teams still work from ITIL 4 or older habits, while Version 5.0 adds the product and service lifecycle and value stream management that modern delivery now expects.

    ITIL 5 brings your knowledge up to date

    Public Sector Service Demand

    Norwegian public agencies are expanding digital services and cloud platforms, and struggle to recruit ICT specialists who can govern and improve those services reliably.

    ITIL 5 supports value-led public services

    Value and Efficiency Pressure

    Boards want IT spend tied to outcomes, and value stream mapping plus continual improvement are exactly the skills employers hire ITIL-certified professionals to apply.

    ITIL 5 builds value stream and improvement skills

    Fragmented Service Practices

    Growing digital teams often run inconsistent incident, problem and change practices, and a common ITIL framework gives Oslo organisations a shared, repeatable approach.

    ITIL 5 creates a shared way of working

    Sources: regjeringen.no National Digitalisation Strategy; OECD Digital Transformation of Norway's Public Sector; Computer Weekly; Glassdoor (Norway) 2025-2026.

    ITIL 5 Foundation is more than a certificate. It is a career step for anyone in digital service management. Join Oslo professionals who connect IT delivery to business value. Start your journey today.

    Your Oslo Career Transformation

    Where You Stand Today,

    And Where ITIL 5 Foundation Takes You

    Norway's digital economy is expanding fast, and Oslo employers increasingly separate professionals with a current service management credential from those without one. Here is which side of that line you want to be on.

    Today

    Pay tied to a support role with limited leverage in the Oslo market

    After ITIL 5

    IT service delivery manager roles in Oslo average around kr 780,000 a year

    Today

    Overlooked for roles that ask for a current service management certification

    After ITIL 5

    Eligible for ITSM roles across Telenor, DNB, TietoEVRY and public agencies

    Today

    Confident in daily support but not in service strategy or improvement

    After ITIL 5

    Fluent in the ITIL Value System, guiding principles and continual improvement

    You earn your ITIL 5 Foundation

    Before

    Service management skills based on local habit, not a recognised framework

    Now you have

    A globally recognised ITIL 5 credential from AXELOS, examined by PeopleCert

    Before

    ITIL 4 or older knowledge that no longer reflects digital-era practice

    Now you have

    Current Version 5.0 knowledge built around digital products and value streams

    Before

    Focused on closing tickets, with little say in how value is delivered

    Now you have

    The ability to link IT work to business outcomes and value co-creation

    Before

    Limited recognition when moving between Oslo employers or sectors

    Now you have

    A portable qualification valued across banking, public sector and tech

    "The gap between running a service desk and leading service management is increasingly a recognised credential, and Oslo's digital employers already know it."

    Join 50,000+ professionals who trained with Invensis Learning and moved their careers forward.

    Sources: Glassdoor, SalaryExpert (Oslo, Norway) 2025-2026; regjeringen.no.

    How to Get ITIL V5 Founfdation Certified in Oslo Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Oslo is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Step 1

    Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4

    Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5

    Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6

    Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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    100% Secure and Safe download

    Skills You Will Build in ITIL 5 FoundationCapabilities Aligned to Version 5.0

    This programme covers all nine ITIL 5 Foundation topic areas, from digital product and service management concepts to value stream management. By the end, you can speak the ITIL 5 language, apply the guiding principles, and sit the foundation exam with confidence.

    Digital Product and Service Management

    You will learn the core concepts behind ITIL 5, including how digital products and services create value, how they are managed across their lifecycle, and why continual improvement is foundational to modern service management.

    Value Co-Creation

    Understand how value is co-created between providers, consumers and stakeholders, and how to weigh outcomes, costs, risks, experience and sustainability when shaping digital services.

    The Four Dimensions

    Apply a holistic view across Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, plus the external PESTLE factors that shape them.

    The ITIL Value System

    See how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement into one integrated system.

    The Seven Guiding Principles

    Learn to apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think holistically, keep it simple, and optimise and automate.

    The Product and Service Lifecycle

    Understand the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and how they work together to create value.

    Management Practices and Continual Improvement

    Explore the role of ITIL's management practices and practice guides, and use the continual improvement model to drive long-term, sustainable service improvement.

    Value Stream Mapping and Management

    Learn to identify, map and manage value streams to improve flow, visibility and outcomes, spotting waste and designing better delivery across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Oslo?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    NOK 15840

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    NOK 15840

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis LearningFor Your ITIL 5 Foundation Certification Training in Oslo?

    A trusted ITIL Version 5 Foundation training company in Oslo, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations across Oslo and the Nordics. As a PeopleCert Accredited Training Organization, we combine accredited trainers, AXELOS-aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or arrange corporate training for your team, we provide a professional learning experience built around practical understanding, real-world application and genuine exam readiness for the Version 5.0 syllabus.

    • PeopleCert Accredited Training Organization delivering official ITIL 5 Foundation training
    • Qualified, PeopleCert-accredited trainers with real ITSM experience
    • Courseware aligned to the AXELOS ITIL 5 Foundation Syllabus, Version 5.0
    • Flexible formats: online (live virtual) instructor-led, classroom and corporate group training
    • Practice questions, mock exams and first-attempt guidance for the foundation exam
    • Case studies drawn from real IT service delivery scenarios
    • Dedicated learner support before, during and after your training
    • ISO 9001:2015 and ISO 27001:2022 certified training operations

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in OsloInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Oslo

    Hotel Continental Stortingsgata 24/26, 0117 Oslo, Norway

    ITIL Version 5 Foundation Training Location in Oslo

    Smart hotel Oslo St. Olavs Gate 26, 0166 Oslo, Norway

    corporate banner

    Corporate ITIL 5 Training for TeamsUpskill Your Team in Oslo

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    • Suitable for small, medium and large IT and business teams
    • Customised schedules based on your team's availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with practical service management experience
    • Role-based examples mapped to your digital service environment
    • Dedicated coordination and support for group training
    • Scalable delivery for teams across Oslo and the Nordics

    Leading Organisations

    TelenorDNBTietoEVRYEquinorSopra SteriaStorebrand

    What Our Learners Say

    Untitled

    Passed the Foundation Exam First Time

    "The trainer made the ITIL Value System and value streams genuinely easy to follow. I passed the Version 5.0 foundation exam first time and now use the guiding principles in my daily service desk work."

    Henrik Solberg

    IT Service Desk Analyst

    Untitled

    0/0

    A Clear Update to Modern ITIL

    "As someone moving from ITIL 4, the course showed clearly what has changed in ITIL 5, especially the product and service lifecycle. The mock exams matched the real exam style well."

    Ingrid Bakken

    Incident Manager

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    0/0

    Practical and Flexible Learning

    "Practical and well paced. The case studies helped me connect continual improvement to real work, and the live virtual format fit around my job in Oslo without any trouble."

    Mats Johansen

    Product Owner

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    A Shared Framework for Our Team

    "We trained our operations team with Invensis Learning and now share one service management language. Handling of incidents and changes has become noticeably more consistent across the department."

    Kristin Haugen

    IT Operations Lead, Public Sector

    Untitled

    0/0

    Tailored Corporate Training That Delivered

    "The corporate delivery was tailored to our banking service environment. Scheduling was flexible, the trainer was accredited and experienced, and our people came away exam-ready and more confident."

    Anders Lund

    L&D Manager, Financial Services

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    0/0



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    We also deliver ITIL Version 5 Foundation Certification Trainingacross multiple cities

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation is a current, globally recognised credential valued by Oslo employers in banking, public services, telecom and consulting as they pursue Norway's goal of becoming the world's most digitalised country. It opens IT service management roles from service desk to service delivery, where salaries in Oslo are strong. Talk to a learning advisor to plan your path.

    General

    Is the ITIL 5 Foundation certification worth it in Oslo?

    Yes. ITIL 5 Foundation is a current, globally recognised credential valued by Oslo employers in banking, public services, telecom and consulting as they pursue Norway's goal of becoming the world's most digitalised country. It opens IT service management roles from service desk to service delivery, where salaries in Oslo are strong. Talk to a learning advisor to plan your path.

    What is ITIL 5 Foundation?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create, deliver and continually improve value in modern digital environments.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, introduces the product and service lifecycle as a core structure, makes Value Stream Mapping and Management a dedicated topic, and updates the ITIL Value System, with a stronger emphasis on value co-creation and sustainability.

    Who should take ITIL 5 Foundation training?

    It suits IT professionals new to ITIL, ITSM practitioners updating from ITIL 4, digital product managers and owners, business colleagues working with digital service teams, and DevOps, Agile or SRE practitioners. There are no formal prerequisites, so it is open to professionals at any career stage.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To keep it active, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal options with PeopleCert.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes AXELOS-aligned courseware, case studies, practice questions, mock exams and first-attempt guidance, plus learner support. Many packages also include the PeopleCert exam voucher. Request a quote to confirm exactly what your chosen format includes.

    How much does ITIL 5 Foundation training cost in Oslo?

    Pricing depends on your chosen format, such as live virtual, classroom or corporate group training, and whether the PeopleCert exam voucher is bundled. Contact us for current pricing in your preferred delivery mode, and ask a learning advisor about the option that suits you.

    How much does the ITIL 5 Foundation exam cost?

    The exam fee is set by PeopleCert and varies by region and purchasing channel. It is often bundled with accredited training as a combined package. Verify current exam pricing at peoplecert.org, or ask us for a training and exam bundle quote.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT and business teams in Oslo and across the Nordics. Contact us for a tailored group quote.

    What payment options are available?

    We accept major cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the payment option that works best for you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with 40 single-answer multiple-choice questions to be completed in 60 minutes. It is delivered online via PeopleCert's OnVUE proctoring, available 24/7, or at an authorised test centre.

    What is the passing score for ITIL 5 Foundation?

    You need 65% to pass, which means answering at least 26 of the 40 questions correctly. The training and mock exams are designed to prepare you across all nine topic areas so you can sit the exam with confidence.

    Are there any prerequisites for the ITIL 5 Foundation exam?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone, regardless of education, experience or prior ITIL knowledge. Professionals holding ITIL 4 will find some familiar concepts, but ITIL 4 is not required.

    What topics does the ITIL 5 Foundation exam cover?

    The exam covers nine topic areas: Digital Product and Service Management Concepts, Value Co-creation, The Dimensions of Product and Service Management, ITIL Value System, The ITIL Guiding Principles, The Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    Where can I take the ITIL 5 Foundation exam in Oslo?

    You can take it online from home or the office through PeopleCert's OnVUE proctoring, available around the clock, or at a PeopleCert authorised test centre. The exam is often arranged through your accredited training package.

    What happens if I do not pass the first time?

    You can re-sit the ITIL 5 Foundation exam. Our training includes mock exams and first-attempt guidance to help you prepare thoroughly. Verify the current re-sit policy and any fees with PeopleCert before rebooking.

    Course Content

    What will I learn in the ITIL 5 Foundation course?

    You will learn all nine ITIL 5 Foundation topic areas, including digital product and service management, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    Is the courseware aligned to the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the official AXELOS ITIL 5 Foundation Syllabus, Version 5.0, the current edition of the framework, so you learn to the standard the PeopleCert exam is based on.

    Can a beginner take ITIL 5 Foundation?

    Yes. ITIL 5 Foundation is designed as an entry point and needs no prior ITIL or ITSM knowledge. The training builds concepts step by step with case studies and practice, so beginners and experienced professionals alike can follow along.

    What learning materials are provided?

    You receive AXELOS-aligned courseware, industry-driven case studies, practice questions and mock exams. The programme is delivered as a 16-hour course, typically over two full days or four half-days depending on the schedule.

    How long is the ITIL 5 Foundation training?

    The instructor-led programme runs for 16 hours, delivered as two full days (8 hours each) or four half-days (4 hours each), depending on the schedule you choose. Both formats cover all nine foundation topic areas.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course in Oslo?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training, self-paced options and customised corporate group training, so you can choose the format that fits your schedule and learning style in Oslo.

    Is the ITIL 5 Foundation training available online?

    Yes. The course is available as online (live virtual) instructor-led training with real-time sessions led by accredited trainers, accessible across devices, so you can train from anywhere in Oslo or across Norway.

    Can I reschedule my enrolment to another batch?

    Yes. Flexi options let you reschedule or move to another batch on selected plans. Contact our support team and we will help you arrange a date that works for you.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled according to our published policy, and selected plans include added flexibility. Reach out to our team for the details that apply to your enrolment.