Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation and Why It Matters NowUntitledYour Entry into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme, introducing you to digital product and service management, the ITIL Value System, and the practices that help organizations co-create value. Delivered by Invensis Learning as instructor-led ITIL 5 Foundation certification training in Orlando, this program is built on the current ITIL 5 Version 5.0 syllabus created by AXELOS and examined by PeopleCert. Orlando runs on complex digital operations, from the modeling, simulation and training cluster at Central Florida Research Park to healthcare innovation at Lake Nona Medical City and the region's theme-park and financial-technology teams. Employers here increasingly want professionals who can manage products and services across their full lifecycle, and ITIL 5 gives you that modern, digital-era grounding. Whether you are new to IT service management or upgrading familiar ITIL 4 knowledge, the Foundation credential is open access with no prerequisites. Start your certification journey with Invensis Learning and build skills that travel across sectors and roles.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Orlando, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation and Why It Matters NowYour Entry into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme, introducing you to digital product and service management, the ITIL Value System, and the practices that help organizations co-create value. Delivered by Invensis Learning as instructor-led ITIL 5 Foundation certification training in Orlando, this program is built on the current ITIL 5 Version 5.0 syllabus created by AXELOS and examined by PeopleCert.

    Orlando runs on complex digital operations, from the modeling, simulation and training cluster at Central Florida Research Park to healthcare innovation at Lake Nona Medical City and the region's theme-park and financial-technology teams. Employers here increasingly want professionals who can manage products and services across their full lifecycle, and ITIL 5 gives you that modern, digital-era grounding.

    Whether you are new to IT service management or upgrading familiar ITIL 4 knowledge, the Foundation credential is open access with no prerequisites. Start your certification journey with Invensis Learning and build skills that travel across sectors and roles.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Orlando, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 5 Foundation certification training in Orlando designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Orlando
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Orlando

    • Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 5 Foundation exam prep training in Orlando
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Orlando
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL V5 Foundation Certification Eligibility in OrlandoDo You Qualify for the ITIL V5 Foundation Exam?

    ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites - open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    Why ITIL 5 Foundation Pays off for Your CareerSkills Employers Are Hiring For

    For Individuals

    For Individuals

    ITIL 5 Foundation training helps you understand how modern organizations create, deliver and continually improve digital products and services. The credential suits service desk staff, IT operations professionals, product owners and business professionals who work alongside digital service teams. Whether you are entering IT service management, moving up from a support role, or working in simulation, healthcare, hospitality or fintech, this training builds capability aligned to current employer expectations in Orlando.

    If you want a recognized, current-edition qualification with a clear path from study to certified, ITIL 5 Foundation is a strong first step. You gain the ITIL Value System knowledge, guiding principles and exam readiness that employers look for.

    • Earns a globally recognized PeopleCert credential built on the current ITIL 5 Version 5.0 syllabus
    • Opens roles in IT service management, service delivery and digital product teams
    • Builds skill to manage products and services across their full lifecycle
    • Strengthens value co-creation, governance and continual improvement capability
    • Gives you a modern, digital-era update from earlier ITIL editions
    • Requires no prerequisites, so any professional can start
    • Prepares you for the 40-question, closed-book Foundation exam
    • Adds a portable qualification valued across Orlando's IT employers
    For Organizations

    For Organizations

    ITIL 5 group training helps organizations embed modern service management practice by equipping teams with a common framework, terminology and set of practices. It can be delivered for IT operations, service desk, or cross-functional digital teams. For Orlando employers modernizing digital services, the training offers a scalable, flexible way to lift service quality and align delivery with strategy.

    If your teams struggle to deliver consistent digital services or are transitioning from ITIL 4, ITIL 5 group training creates a shared value system. Teams gain a standardized approach to lifecycle management, continual improvement and value stream flow.

    • Builds a shared, current-edition service management language across teams
    • Connects digital product and service delivery to real business value
    • Improves incident, change and service quality outcomes
    • Standardizes ways of working across departments and suppliers
    • Supports value stream thinking and waste reduction
    • Enables customized group training aligned with business goals
    • Provides flexible delivery for onsite and distributed teams
    • Strengthens in-house capability as teams upgrade from ITIL 4

    ITIL V5 Foundation Exam Format in OrlandoWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL V5 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL V5 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL V5 Foundation Certification Cost in Orlando

    The total cost of getting ITIL V5 Foundation certified in Orlando includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 5 Foundation certification training in Orlando delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL Version 5 Foundation training cost in Orlando is USD 1625

    Exam Cost:

    • PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where an ITIL 5 Credential Takes You in OrlandoRoles, Demand and Pay

    An ITIL 5 credential has become a strong signal of modern service management capability across Orlando, valued by the region's simulation and defense contractors, healthcare systems, theme-park operators and financial-technology teams. As employers modernize digital services and upgrade from earlier ITIL editions, professionals who can manage products and services across their lifecycle are in demand. Roles run from service desk and service delivery through to IT operations and change enablement, and here is what the local market shows right now.

    $95,140

    Service Delivery Manager, Orlando

    average, SalaryExpert 2026

    $117,128

    IT Operations Manager, Orlando

    average, Salary.com 2026

    75+

    Open ITIL roles listed, Orlando

    Glassdoor 2026

    +27%

    Tech workforce growth by 2030

    Orlando Economic Partnership

    SECTORS HIRING

    • —Modeling, Simulation and Training / Defense
    • —Healthcare and Life Sciences
    • —Theme Parks and Hospitality
    • —Financial Services Technology
    • —IT and Managed Services
    • —Government and Public Sector

    GROWTH TRENDS

    • —Simulation cluster drawing roughly $7B a year in contracts
    • —Lake Nona Medical City driving healthcare digital transformation
    • —Theme-park and hospitality teams running 24/7 guest-facing services
    • —Tech workforce projected to grow 27% by 2030
    • —Managed-services and delivery-center expansion across Central Florida
    • —ITIL 4 teams upgrading to the current ITIL 5 edition

    Sources: SalaryExpert, Salary.com, ZipRecruiter, Robert Half, Glassdoor (Orlando) 2026; Orlando Economic Partnership.

    Why Orlando Employers Need ITIL 5 Talent Now

    Simulation Systems at Scale

    Orlando's simulation and defense contractors run complex mission systems that demand mature service management, the exact discipline ITIL 5 Foundation is built to teach.

    ITIL 5 builds lifecycle and service management skills

    Healthcare Digital Transformation

    Lake Nona Medical City is modernizing digital health services, and reliable, well-governed IT delivery is now central to patient outcomes and innovation.

    ITIL 5 builds value co-creation skills

    Always-On Guest Services

    Theme-park and hospitality operators run 24/7 guest-facing digital products where downtime is costly, raising demand for service management capability.

    ITIL 5 builds availability and support skills

    ITIL 4 to ITIL 5 Upgrade Gap

    Many local teams still work to earlier ITIL editions. The fifth iteration adds digital product focus and value stream management that employers now expect.

    ITIL 5 gives teams current-edition knowledge

    IT Talent Pipeline Pressure

    With the tech workforce projected to grow 27% by 2030, Orlando faces a talent squeeze, and a recognized service management credential helps you get noticed.

    ITIL 5 makes certified professionals stand out

    Pressure to Improve Flow

    Employers want less waste and faster delivery. Value Stream Mapping and Management, a dedicated ITIL 5 topic, gives professionals the tools to improve flow.

    ITIL 5 builds value stream and flow skills

    Sources: Orlando Economic Partnership, business.orlando.org; Glassdoor, ZipRecruiter (Orlando) 2026; PeopleCert (AXELOS) ITIL 5 Foundation.

    ITIL 5 Foundation is more than a certificate. It is a modern skill set Orlando employers are hiring for. Join professionals who manage digital services with confidence and lead continual improvement. Start your journey today.

    Your Orlando Career Transformation

    From Where You Stand to Where ITIL 5 Takes You

    Your Orlando Career Shift

    Orlando's digital services market is expanding with simulation contracts, healthcare innovation and hospitality technology, and employers increasingly separate professionals with current-edition service management skills from the rest. Here is which side of that line you want to be on.

    Today

    Pay capped with limited leverage to negotiate in the local market

    After ITIL 5

    Service and operations manager roles in Orlando reach well into six figures for experienced professionals

    Today

    Shortlisted less often for roles that list ITIL as preferred

    After ITIL 5

    Eligible for service management roles across simulation, healthcare, hospitality and fintech

    Today

    Confident in support work, but employers want current framework knowledge

    After ITIL 5

    Fluent in the ITIL Value System, the four dimensions and value stream management

    You earn ITIL 5 Foundation

    Before

    Service management knowledge tied to older ITIL editions or on-the-job habits

    Now you have

    A current-edition PeopleCert credential recognized by leading Orlando and global employers

    Before

    Limited to support tasks with no formal service management framework

    Now you have

    A clear route into service delivery, IT operations and change enablement roles

    Before

    Focused on day-to-day fixes with little view of the full service lifecycle

    Now you have

    The practices employers want: value co-creation, guiding principles and continual improvement

    Before

    Skills that are hard to prove when you change employer or sector

    Now you have

    A portable qualification that travels across sectors and roles

    "The gap between running tasks and managing digital services is increasingly a recognized credential, and the organizations that matter already know it."

    Join the professionals who trained with Invensis Learning and made the shift.

    Sources: SalaryExpert, Salary.com, ZipRecruiter, Robert Half (Orlando) 2026.

    How to Get ITIL V5 Founfdation Certified in Orlando Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Orlando is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Step 1

    Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4

    Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5

    Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6

    Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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    Skills You Will Build in ITIL 5 FoundationCapabilities That Transfer to the Job

    In this program you will learn to manage digital products and services across their lifecycle, apply the ITIL guiding principles, and use value streams to improve flow. Each area maps to the nine topic areas of the official Version 5.0 syllabus, so you build capability and exam readiness together.

    Digital Product and Service Management

    Understand how modern organizations create value through digital products and services, how the lifecycle works, and why continual improvement is foundational to ITIL 5.

    The ITIL Value System and Guiding Principles

    Apply the ITIL Value System and the seven guiding principles, from focus on value to optimize and automate, to make better service management decisions.

    The Four Dimensions of Service Management

    Take a holistic view across organizations and people, value streams and processes, information and technology, and partners and suppliers.

    The Product and Service Lifecycle

    Learn the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and how they combine to create value.

    ITIL Management Practices

    Explore the role of ITIL 5 management practices and how official practice guides support consistent, effective ways of working across teams.

    Continual Improvement and Value Streams

    Use the continual improvement model and Value Stream Mapping and Management to identify waste, improve flow, and lift outcomes across services.

    Who Should TakeITIL V5 Foundation Certification Training in Orlando?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1625

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1625

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning in OrlandoPeopleCert Accredited Partner

    As a dedicated ITIL Version 5 Foundation training company, Invensis Learning delivers structured ITIL 5 Foundation training for professionals and teams in Orlando who want a current-edition, PeopleCert-aligned qualification. As a PeopleCert Accredited Training Organization, we combine accredited trainers, an official Version 5.0-aligned course, and flexible delivery formats with practical, learner-focused support. Whether you enroll as an individual or plan group training for your team, you get a professional learning experience designed around real understanding, exam readiness and on-the-job application, backed by ISO 9001:2015 quality and ISO 27001:2022 information security standards.

    • PeopleCert Accredited Training Organization for ITIL 5 Foundation
    • Trainers accredited by globally recognized governing bodies
    • Flexible modes: live virtual, classroom and corporate group training
    • 16-hour program covering all nine ITIL 5 Foundation topic areas
    • Exam voucher, mock exams and practice questions included
    • Guidance to help you clear the exam on your first attempt
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 and ISO 27001:2022 certified operations

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    15+

    Years of Training Excellence

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in OrlandoInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Orlando

    7600 International Dr, Orlando, FL 32819, United States

    ITIL Version 5 Foundation Training Location in Orlando

    5403 Millenia Lakes Blvd, Orlando, FL 32839, United States

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    Corporate ITIL 5 Training in OrlandoUpskill Your Team

    Untitled

    • Upskill whole teams on the current ITIL 5 edition together
    • Customized schedules built around team availability
    • Onsite, live virtual or blended delivery for your teams
    • Accredited trainers with real service management experience
    • Role-based examples drawn from local industries
    • Progress tracking and learner support for groups
    • Scalable delivery for local and distributed teams

    Trusted by Teams Across Orlando

    Lockheed MartinL3HarrisAdventHealthFiservDeloitteSiemens

    What Our Learners Say

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    A Framework for the Work I Already Do

    "The ITIL 5 Foundation course finally gave me a framework for the service desk work I do every day. The guiding principles and lifecycle modules were easy to follow, and the mock exams got me ready for the real thing."

    Marcus Bell

    IT Service Desk Lead

    Untitled

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    Passed on My First Attempt

    "Moving from ITIL 4 to the new edition felt daunting, but the trainer explained the value system and value streams clearly. I passed on my first attempt and can now speak the same language as my managers."

    Danielle Ortiz

    Service Delivery Analyst

    Untitled

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    Practical and Easy to Apply

    "Practical, well-paced sessions and helpful practice questions. The continual improvement model is something I now use with my team when we review incidents. Good value for a working professional in Orlando."

    Trevor Nguyen

    IT Operations Coordinator

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    A Shared Approach Across Our Team

    "We enrolled a mixed team of support and operations staff. The corporate delivery was flexible around our shifts, and everyone came away with a shared service management approach. Rollout across the department was smooth."

    Karen Whitfield

    IT Training Manager, Healthcare Sector

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    Right Fit for Our Contract Requirements

    "Standardizing on the current ITIL edition mattered for our contracts. The trainers tailored examples to our environment, and the team passed with strong scores. It has already improved how we manage services."

    Anthony Russo

    Head of Service Management, Defense and Simulation

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation is a globally recognized PeopleCert credential that signals modern IT service management skills to Orlando employers in simulation, defense, healthcare, hospitality and financial technology. It opens roles from service desk and service delivery through to IT operations, where local pay reaches well into six figures for experienced professionals.

    General

    Is ITIL 5 Foundation worth it for my career in Orlando?

    Yes. ITIL 5 Foundation is a globally recognized PeopleCert credential that signals modern IT service management skills to Orlando employers in simulation, defense, healthcare, hospitality and financial technology. It opens roles from service desk and service delivery through to IT operations, where local pay reaches well into six figures for experienced professionals.

    What is ITIL 5 Foundation?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organizations co-create and continually improve value in modern digital environments.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. Key changes from ITIL 4 include an explicit focus on digital product and service management, the product and service lifecycle as a core element, Value Stream Mapping and Management as a dedicated topic, and an updated ITIL Value System.

    Who governs the ITIL 5 Foundation certification?

    ITIL is created by AXELOS. PeopleCert acquired AXELOS in 2021 and is the sole owner, publisher and examination body for all ITIL qualifications, including ITIL 5 Foundation. Exams are delivered through PeopleCert.

    Are there any prerequisites for ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone, regardless of education, experience or prior ITIL knowledge. Professionals holding ITIL 4 will find some familiar concepts, but ITIL 4 is not required.

    Pricing

    What is included in the ITIL 5 Foundation training fee?

    Training typically includes the Version 5.0-aligned course, an exam voucher, practice questions, mock exams, case studies and learner support. Inclusions vary by package. Request a quote to confirm what applies to your enrollment.

    How much does ITIL 5 Foundation training cost in Orlando?

    Pricing depends on the format you choose, such as live virtual, classroom or corporate group training. Fees are available on request. Talk to a learning advisor for current Orlando pricing and any group offers.

    Is the exam fee part of the training price?

    Training and exam packages usually bundle the PeopleCert exam voucher, but this varies by package and region. PeopleCert exam pricing itself varies by region and purchasing channel. Ask us to confirm the exam voucher inclusion for your plan.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customized schedules and volume-based pricing for teams and departments across Orlando. Contact us for a tailored quote for your organization.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with installment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with 40 single-answer multiple-choice questions to be completed in 60 minutes. It is based on the official ITIL 5 Foundation Version 5.0 syllabus published by PeopleCert and AXELOS.

    What is the passing score for ITIL 5 Foundation?

    The passing score is 65%, which means you need to answer at least 26 of the 40 questions correctly. Broad understanding across all nine topic areas is the best way to prepare.

    Where can I take the ITIL 5 Foundation exam?

    You can take the exam online through PeopleCert's OnVUE online proctored system, available 24/7, or at a PeopleCert authorized test center. The exam is typically arranged as part of your training and exam package.

    What topic areas does the ITIL 5 Foundation exam cover?

    The exam covers nine topic areas: Digital Product and Service Management Concepts, Value Co-creation, The Dimensions of Product and Service Management, ITIL Value System, The ITIL Guiding Principles, The Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    How long is ITIL 5 Foundation valid and how do I renew it?

    ITIL 5 Foundation certification is valid for three years. To renew, you earn 60 CPD (Continuing Professional Development) points within the three-year cycle. Confirm current renewal options at peoplecert.org.

    Course Content

    What will I learn in the ITIL 5 Foundation course?

    You will learn digital product and service management, the ITIL Value System, the seven guiding principles, the four dimensions, the product and service lifecycle, management practices, continual improvement, and Value Stream Mapping and Management, all aligned to the Version 5.0 syllabus.

    Can a beginner take ITIL 5 Foundation?

    Yes. The course is designed as an entry point with no prerequisites, so beginners and career changers can start here. Instructor-led sessions, examples and practice questions help you build understanding step by step.

    How long is the ITIL 5 Foundation training?

    The instructor-led program runs for 16 hours, usually delivered as two full days or four half-days depending on the schedule format. It covers all nine Foundation topic areas and prepares you for the exam.

    Are practice tests and materials included?

    Yes. The program includes ITIL 5-aligned courseware, industry case studies, practice questions and mock exams so you can identify weak areas and build exam readiness before test day.

    Is the courseware aligned with the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the official ITIL 5 Foundation Version 5.0 syllabus from PeopleCert and AXELOS, so you study the current edition and its nine topic areas.

    Enrollment

    How do I enroll in ITIL 5 Foundation training in Orlando?

    You can enroll through the Invensis Learning website. Choose your format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available?

    We offer live virtual instructor-led training, classroom training and customized corporate group training, so you can pick the format that fits your schedule and learning style.

    How soon can I start?

    New batches run regularly across live virtual and classroom formats. See upcoming schedules or speak with a learning advisor to find the next available Orlando-friendly session.

    Can I reschedule or transfer my enrollment?

    Yes. Flexible options let you reschedule or move to another batch on selected plans. Contact our support team to arrange the change that works for you.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include added flexibility. Reach out to our team for the details that apply to your enrollment.