Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?UntitledYour Entry into Digital Service Management

    ITIL Version 5 Foundation certification training in Italy equips professionals with the modern IT service management knowledge validated by the ITIL 5 Foundation (ITIL 5-F) credential from AXELOS (PeopleCert). ITIL 5 is the fifth iteration of the IT Infrastructure Library, published as Version 5.0, and it reframes IT around digital product and service management for the modern digital era. Across a 16-hour programme you explore the ITIL Value System, the product and service lifecycle, value co-creation, the four dimensions, the seven guiding principles, ITIL's management practices, continual improvement and value stream management. There are no prerequisites, so the course suits IT staff, product owners and business professionals alike. With accredited trainers, practice questions and flexible delivery, Invensis Learning helps you move from study to certified with confidence and begin your ITIL 5 journey.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Italy, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    ITIL Version 5 Foundation certification training in Italy equips professionals with the modern IT service management knowledge validated by the ITIL 5 Foundation (ITIL 5-F) credential from AXELOS (PeopleCert). ITIL 5 is the fifth iteration of the IT Infrastructure Library, published as Version 5.0, and it reframes IT around digital product and service management for the modern digital era.

    Across a 16-hour programme you explore the ITIL Value System, the product and service lifecycle, value co-creation, the four dimensions, the seven guiding principles, ITIL's management practices, continual improvement and value stream management. There are no prerequisites, so the course suits IT staff, product owners and business professionals alike.

    With accredited trainers, practice questions and flexible delivery, Invensis Learning helps you move from study to certified with confidence and begin your ITIL 5 journey.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Italy, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 5 Foundation certification training in Italy designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Italy
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Italy

    • Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 5 Foundation exam prep training in Italy
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Italy
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL V5 Foundation Certification Eligibility in ItalyDo You Qualify for the ITIL V5 Foundation Exam?

    ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites — open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    What You Gain from ITIL 5 Foundation CertificationSkills, Recognition and Career Growth

    For Individuals

    For Individuals

    ITIL 5 Foundation training helps individuals build modern IT service management capability and prepare for the certification exam. The course suits IT professionals, service desk staff, digital product owners and business professionals who want the current ITIL credential. Whether you are new to ITIL, upgrading from ITIL 4, or supporting digital service teams in IT, banking, telecoms or the public sector, this training builds skills that employers across Italy actively seek.

    If you want a recognised, transferable ITSM credential aligned to the digital era, ITIL 5 Foundation is a clear first step. You gain the ITIL Value System knowledge, practical lifecycle skills and exam readiness that support long-term career growth.

    • Validates current IT service management knowledge with a globally recognised PeopleCert credential
    • Positions you for service desk, incident and IT service manager roles across Italy
    • Builds fluency in the ITIL Value System and the product and service lifecycle
    • Teaches value co-creation, the four dimensions and the seven guiding principles
    • Adds value stream mapping skills that improve delivery flow and cut waste
    • Prepares you for the 40-question ITIL 5 Foundation exam with confidence
    • Gives you a modern, digital-era ITSM foundation that employers value
    • Opens a pathway to higher ITIL 5 qualifications
    For Organizations

    For Organizations

    ITIL 5 Foundation group training helps organisations build consistent, value-driven service management capability. The training can be delivered for IT operations, service desks, digital product teams or wider business groups. For organisations modernising services under digital transformation programmes, this training creates a common language for reliable delivery and continual improvement.

    If your teams manage a growing set of digital products and services, ITIL 5 group training standardises how they create, deliver and improve value. Senior teams gain a shared approach to the ITIL Value System, lifecycle and value stream management.

    • Standardises IT service management practice across teams and suppliers
    • Aligns digital products and services with value co-creation and outcomes
    • Improves incident, problem and change practices for reliable operations
    • Builds a shared ITIL 5 vocabulary across IT and business teams
    • Supports continual improvement and value stream optimisation
    • Enables customised onsite or live virtual delivery for teams in Italy
    • Strengthens governance across the four dimensions of service management
    • Prepares whole teams for the ITIL 5 Foundation certification together

    ITIL V5 Foundation Exam Format in ItalyWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL V5 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL V5 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL V5 Foundation Certification Cost in Italy

    The total cost of getting ITIL V5 Foundation certified in Italy includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 5 Foundation certification training in Italy delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL Version 5 Foundation training cost in Italy is EUR 1630

    Exam Cost:

    • PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Skills Take You in ItalyRoles, Demand and Pay

    ITIL is the world's most widely adopted IT service management framework, and ITIL 5 Foundation gives professionals in Italy the current, digital-era credential employers look for. As PNRR-funded digital transformation reshapes public administration, banking and telecoms, organisations need people who can run reliable, value-driven services. Demand runs from service desk analyst up to IT service manager and service delivery manager, and here is what the Italian market is showing right now.

    EUR 48,500

    Average IT Service Manager salary, Italy

    per year, Glassdoor 2026

    EUR 53,250

    Service Delivery Manager salary, Italy

    average, Glassdoor 2026

    1,000+

    IT Service Manager roles listed, Italy

    Indeed 2026

    EUR 92bn

    Italy digital market, 2026

    market estimate

    SECTORS HIRING

    • —IT Services and Systems Integrators
    • —Banking, Financial Services and Insurance
    • —Public Administration and Healthcare
    • —Telecommunications
    • —Manufacturing and Automotive
    • —Consulting and Professional Services

    GROWTH TRENDS

    • —PNRR digital funds driving public-sector service management demand
    • —Italy's digital market approaching EUR 92 billion in 2026
    • —Digital and tech roles top the hardest-to-fill list for three years
    • —Cloud and cybersecurity growth expanding service operations
    • —Central and local government digital spending rising by double digits
    • —Shortage of certified ITSM professionals across the market

    Sources: Glassdoor, PayScale, SalaryExpert, Indeed (Italy) 2026; Italia Digitale 2026 / PNRR; Anitec-Assinform digital market data.

    What Is Fuelling Demand for ITIL 5 Skills in Italy

    PNRR Digital Deadline Pressure

    Italy's PNRR earmarks over EUR 40 billion for digital transformation with funds due by mid-2026, pushing public bodies to modernise services fast and hire ITIL-skilled staff.

    ITIL 5 builds structured service management skills

    Public Sector Modernisation

    Central and local administration digital spending is rising by double digits, and agencies need standardised service management to run new digital services dependably.

    ITIL 5 builds reliable service operations skills

    IT Talent Shortage

    Digital and technology roles have topped Italy's hardest-to-fill list for three years running, leaving employers short of certified service management professionals.

    ITIL 5 makes certified professionals stand out

    Cloud and Cybersecurity Growth

    As Italian firms shift to cloud and strengthen security, incident, change and service operations grow more complex and demand structured ITIL 5 practices.

    ITIL 5 builds incident and change practice skills

    Shift from Legacy ITSM

    Many organisations still run on older ITIL 4 or ad hoc processes, and the move to digital product and service management calls for current ITIL 5 knowledge.

    ITIL 5 brings digital-era service knowledge

    Strategy to Service Gap

    Boards fund digital products, but value leaks without value stream management, so professionals who can map and improve service flows are in growing demand.

    ITIL 5 builds value stream mapping skills

    Sources: Italia Domani / PNRR; Unioncamere-ANPAL Excelsior; Anitec-Assinform; Indeed, LinkedIn (Italy) 2026.

    ITIL 5 Foundation is more than a credential. It is a career step for professionals who keep digital services reliable and valuable. Join the teams modernising IT across Italy and start your journey today.

    Your Italy Career Transformation

    Your ITSM Career, Before and After ITIL 5

    See the Difference Certification Makes

    Italy's IT market is expanding with digital transformation and PNRR-funded investment, and employers increasingly separate certified service management professionals from the rest. Here is which side of that line you want to be on.

    Today

    Pay capped in support roles with limited room to negotiate in Italy

    After ITIL 5

    IT service manager roles in Italy average around EUR 48,500, with delivery leaders higher

    Today

    Overlooked for roles that list ITIL or ITSM experience as preferred

    After ITIL 5

    Eligible for service management roles across IT services, BFSI, telecoms and the public sector

    Today

    Confident in daily tasks, but employers want structured service management

    After ITIL 5

    Fluent in the ITIL Value System, the service lifecycle and value stream management

    You earn your ITIL 5 Foundation

    Before

    Service knowledge based on habit, not a recognised framework

    Now you have

    A globally recognised ITIL 5 credential from AXELOS (PeopleCert)

    Before

    No clear route beyond your current support role

    Now you have

    A clear path into service desk manager and IT service manager roles

    Before

    Reactive, ticket-by-ticket ways of working

    Now you have

    The skills to co-create value and drive continual improvement

    Before

    Recognition tied to one employer or sector

    Now you have

    A portable credential valued across Italy and worldwide

    "The gap between running tickets and managing digital services is increasingly a recognised credential, and the employers that matter already know it."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: Glassdoor, PayScale, Indeed (Italy) 2026.

    How to Get ITIL V5 Founfdation Certified in ItalyStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Italy is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Step 1

    Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4

    Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5

    Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6

    Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

    image

    100% Secure and Safe download

    The Skills You Will Build in ITIL 5Ready to Apply on the Job

    ITIL 5 Foundation training gives learners the modern IT service management skills behind the nine syllabus topic areas. By the end, you can explain the ITIL Value System, manage services across the lifecycle and support value co-creation and continual improvement.

    Digital Product and Service Management

    You will learn in ITIL 5 Foundation how modern digital products and services create value, how they are managed across their lifecycle, and why continual improvement sits at the core of the framework.

    Value Co-Creation

    Understand how value is co-created with consumers and stakeholders by balancing outcomes, costs, risks, experience and sustainability, and by moving from output-focused to outcome-focused delivery.

    The Four Dimensions

    Apply the four dimensions of product and service management: Organizations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, for a holistic approach.

    The ITIL Value System

    Explain how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.

    The Seven Guiding Principles

    Use the seven guiding principles, from Focus on value to Optimise and automate, to make better decisions, collaborate effectively and adapt ITIL practices to real digital environments.

    The Product and Service Lifecycle

    Describe the purpose of each lifecycle activity, from discovery and design through to operation, delivery and support, and how they work together to create and sustain value.

    ITIL Management Practices

    Explore the role of ITIL's management practices and how official practice guides support consistent, effective ways of working that teams can adapt to their own context.

    Continual Improvement and Value Streams

    Apply the continual improvement model and value stream mapping to identify waste, improve flow and visibility, and lift outcomes across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Italy?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Untitled

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Untitled

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Untitled

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Untitled

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1630

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis for ITIL 5 Foundation in ItalyAccredited, Instructor-Led

    As a trusted ITIL Version 5 Foundation training company, Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations in Italy who want the current, digital-era IT service management credential. As a PeopleCert Accredited Training Organization, we combine accredited instructors, aligned courseware and flexible delivery formats with learner-focused support. Whether you enrol as an individual or plan corporate training for your team, we provide a professional learning experience built around practical understanding, real-world application and exam readiness.

    • PeopleCert Accredited Training Organization delivering aligned ITIL 5 courseware
    • Accredited, experienced trainers with real IT service management practice
    • Online (live virtual), classroom and corporate delivery to fit your schedule
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • ITIL 5 Foundation exam voucher, mock exams and practice questions included
    • Dedicated learner support before, during and after training
    • First-attempt guidance to help you clear the ITIL 5 Foundation exam
    • Trusted by professionals and teams across Italy and worldwide

    500+

    Corporate Clients

    15+

    Years of Training Excellence

    24/7

    Learner Support

    50+

    Industries Served

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in ItalyInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Italy

    The St. Regis Florence, Piazza Ognissanti, 1, 50123 Firenze FI, Italy

    ITIL Version 5 Foundation Training Location in Italy

    Bulgari Hotel Milano, Via Privata Fratelli Gabba, 7B, 20121 Milano MI, Italy

    corporate banner

    Corporate ITIL 5 Foundation, ItalyUpskill Service Teams

    Untitled

    • Suitable for small, medium and large IT teams
    • Customised schedules aligned with your team's availability
    • Onsite, live virtual or hybrid delivery across Italy
    • Accredited trainers with real ITSM and industry experience
    • Role-based examples for stronger workplace application
    • Dedicated coordination and learner support for groups
    • Scalable delivery for teams across Italy and global sites

    Leading Organizations

    TIMEnelIntesa SanpaoloLeonardoPoste ItalianeReply

    What Our Learners Say

    Untitled

    Passed with a Clear Understanding of ITIL 5

    "The ITIL 5 Foundation course made the ITIL Value System and the product and service lifecycle easy to follow. The mock exams matched the real 40-question format, and I passed on my first attempt."

    Marco Ferrari

    IT Support Specialist

    Untitled

    0/0

    Beginner Friendly and Very Practical

    "As someone new to ITIL, I appreciated how the trainer explained the guiding principles and value co-creation with real examples. I now apply the concepts on the service desk every day."

    Giulia Romano

    Service Desk Analyst

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    Flexible Schedule and Strong Content

    "The live virtual sessions fitted around my work, and the value stream mapping module changed how I look at our delivery flow. The exam voucher and practice questions were a real help."

    Luca Bianchi

    IT Service Coordinator

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    Great Fit for Team Upskilling

    "We trained our operations team on ITIL 5 Foundation to standardise incident and change practices. The corporate delivery was tailored to our services, and the shared vocabulary improved how the team works."

    Francesca Conti

    IT Service Delivery Lead, Telecommunications

    Untitled

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    Reliable Corporate Training Partner

    "Invensis Learning delivered onsite ITIL 5 training for our support and product teams. Scheduling was flexible, the trainer was accredited and experienced, and completion rates were excellent across the group."

    Alessandro Greco

    L&D Manager, Financial Services

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and the practices that help organisations create, deliver and continually improve value.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and the practices that help organisations create, deliver and continually improve value.

    Is ITIL 5 Foundation worth it for professionals in Italy?

    Yes. ITIL is the world's most widely adopted IT service management framework, and ITIL 5 Foundation is recognised by employers across Italy. With PNRR-funded digital transformation and a shortage of certified ITSM talent, the credential supports roles from service desk analyst to IT service manager.

    Who should take ITIL 5 Foundation training?

    The course suits IT professionals, service desk and operations staff, digital product owners, and business professionals who work with digital service teams. It also fits ITIL 4 holders who want to update to the current version. There are no prerequisites, so it is open to all.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core element, and Value Stream Mapping and Management as a dedicated topic, with an updated ITIL Value System.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To maintain it, you earn 60 CPD (Continuing Professional Development) points within each three-year certification cycle. You can verify current renewal options through PeopleCert.

    Pricing

    How much does ITIL 5 Foundation training cost in Italy?

    Training is quoted in euros and varies by format and schedule, so the price is available on request. The PeopleCert exam fee is billed separately. Request a quote and a learning advisor will share current pricing and any offers for your chosen batch.

    What is included in the ITIL 5 Foundation course fee?

    The fee typically includes ITIL 5 aligned courseware, mock exams and practice questions, an ITIL 5 Foundation exam voucher, case studies, learner support and a course completion certificate. Confirm the exact inclusions for your selected plan when you enquire.

    Is the exam fee included in the training price?

    The PeopleCert ITIL 5 Foundation exam voucher is usually included in our training and exam packages, but this can vary by plan. The exam is billed in euros under regional pricing. Ask a learning advisor to confirm what your package covers.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT operations, service desks and wider teams. Contact us for a tailored quote for your organisation in Italy.

    What payment methods are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam has 40 single-answer multiple-choice questions to be completed in 60 minutes. It is closed book and based on the ITIL 5 Foundation (Version 5.0) syllabus from AXELOS (PeopleCert).

    What is the passing score for the exam?

    The passing score is 65%, which means you must answer at least 26 of the 40 questions correctly. Focusing on broad understanding across all nine syllabus topic areas is the best way to prepare.

    Are there prerequisites for the ITIL 5 Foundation exam?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. Attending accredited training is recommended to prepare effectively.

    Where can I take the exam in Italy?

    You can take the exam online through PeopleCert's OnVUE proctored system, available 24/7, or at a PeopleCert authorised test centre. The exam is typically arranged as part of your training and exam package.

    What happens if I do not pass the first time?

    You can re-sit the ITIL 5 Foundation exam. Our first-attempt guidance, mock exams and practice questions are designed to help you pass, and selected plans include retake support. Confirm the current re-sit policy with PeopleCert and our team.

    Course Content

    What topics does ITIL 5 Foundation cover?

    The syllabus covers nine topic areas: Digital Product and Service Management Concepts, Value Co-creation, the Dimensions of Product and Service Management, the ITIL Value System, the Guiding Principles, the Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is designed as a modern, digital-era entry point and needs no prior ITIL or ITSM knowledge. Trainers explain each concept with real examples, and practice activities help beginners build confidence.

    Are practice tests and mock exams included?

    Yes. The programme includes ITIL 5 Foundation practice questions and full-length mock exams aligned to the 40-question, 60-minute, closed-book format, so you can identify weak areas and build exam readiness.

    Is the courseware aligned to the latest ITIL 5 syllabus?

    Yes. Our courseware is aligned to the official AXELOS ITIL 5 Foundation Syllabus (Version 5.0), the current edition of the framework, so you learn the most up-to-date concepts and terminology.

    How long is the ITIL 5 Foundation training?

    The instructor-led programme runs for 16 hours. It is usually delivered over two full days or four half-days, covering all nine syllabus topic areas and preparing you for the certification exam.

    Enrollment

    How do I enrol in ITIL 5 Foundation training in Italy?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training, self-paced e-learning and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    How soon can I start?

    New batches run regularly across Italy time zones for live virtual training, and self-paced learning lets you begin immediately. Contact a learning advisor to see upcoming schedules and reserve your place.

    Can I reschedule or transfer to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans include a pass to attend the training twice. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.