Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?UntitledYour Entry into Digital Service Management

    ITIL 5 Foundation certification training in Reykjavik gives IT and business professionals the current, digital-era grounding in IT service management that Icelandic employers increasingly expect. The ITIL Version 5 Foundation (ITIL 5-F) qualification is the entry-level credential in the ITIL 5 scheme, created by AXELOS and examined by PeopleCert, and it introduces the ITIL Value System, the product and service lifecycle, and the practices that help organisations co-create value in modern digital environments. ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It moves beyond traditional IT service management to explicit digital product and service management, adds the product and service lifecycle as a core structure, and introduces Value Stream Mapping and Management as a dedicated topic. That currency matters in Reykjavik, where data centres, fintech, gaming, health-tech and the Digital Iceland public-sector programme are all scaling their service operations. The course suits service desk analysts, IT operations staff, digital product owners and DevOps or Agile practitioners, and needs no prior ITIL knowledge. If you want a recognised, transferable credential that proves modern ITSM capability, start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Reykjavik, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    ITIL 5 Foundation certification training in Reykjavik gives IT and business professionals the current, digital-era grounding in IT service management that Icelandic employers increasingly expect. The ITIL Version 5 Foundation (ITIL 5-F) qualification is the entry-level credential in the ITIL 5 scheme, created by AXELOS and examined by PeopleCert, and it introduces the ITIL Value System, the product and service lifecycle, and the practices that help organisations co-create value in modern digital environments.

    ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It moves beyond traditional IT service management to explicit digital product and service management, adds the product and service lifecycle as a core structure, and introduces Value Stream Mapping and Management as a dedicated topic. That currency matters in Reykjavik, where data centres, fintech, gaming, health-tech and the Digital Iceland public-sector programme are all scaling their service operations.

    The course suits service desk analysts, IT operations staff, digital product owners and DevOps or Agile practitioners, and needs no prior ITIL knowledge. If you want a recognised, transferable credential that proves modern ITSM capability, start your ITIL 5 journey with Invensis Learning.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Reykjavik, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 5 Foundation certification training in Reykjavik designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Reykjavik
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Reykjavik

    • Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 5 Foundation exam prep training in Reykjavik
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Reykjavik
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL V5 Foundation Certification Eligibility in ReykjavikDo You Qualify for the ITIL V5 Foundation Exam?

    ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites - open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    Why Earning ITIL 5 Foundation Pays off in ReykjavikSkills Employers Actively Reward

    For Individuals

    For Individuals

    ITIL 5 Foundation training helps you convert everyday IT support experience into a structured, recognised service management skill set. The credential suits service desk analysts, IT operations staff, systems administrators and digital product owners who want to work the way modern organisations expect. Whether you are new to ITIL or updating knowledge from an earlier version, the course builds capability that maps directly to roles across Reykjavik's IT services, banking, data-centre and public-sector employers.

    If you want a portable qualification that travels across sectors and borders, ITIL 5 Foundation is a clear first step. You gain the framework, the vocabulary and the exam readiness to prove modern ITSM capability with confidence.

    • Proves current, digital-era ITSM knowledge on the latest ITIL 5 framework
    • Positions you for service management and IT operations roles in Iceland
    • Builds fluency in the ITIL Value System and product and service lifecycle
    • Teaches the seven guiding principles you can apply at work immediately
    • Provides a globally recognised AXELOS credential examined by PeopleCert
    • Opens progression into higher ITIL 5 qualifications and senior ITSM roles
    • Adds value stream mapping skills that improve flow and reduce waste
    • Requires no prerequisites, so any professional can start
    For Organizations

    For Organizations

    ITIL 5 Foundation group training helps Icelandic organisations bring consistency to how they design, deliver and improve digital services. Teams gain a common framework for incident, change and continual improvement, whether they work in a bank, a data centre, a software scale-up or a public body. For organisations scaling cloud and digital services, the training provides a practical, flexible way to lift service quality across the whole team.

    If your teams manage services with informal, tool-specific habits, ITIL 5 Foundation training creates a standardised approach to value co-creation, governance and improvement that leaders and auditors can rely on.

    • Builds a shared service management language across IT and business teams
    • Standardises incident, problem, change and service desk practices
    • Connects digital products and services to measurable value outcomes
    • Improves flow and visibility through value stream thinking
    • Supports Digital Iceland and cybersecurity governance expectations
    • Enables customised delivery aligned to your operating model
    • Raises service reliability across cloud and data-centre operations
    • Strengthens in-house ITSM capability without external dependency

    ITIL V5 Foundation Exam Format in ReykjavikWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL V5 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL V5 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL V5 Foundation Certification Cost in Reykjavik

    The total cost of getting ITIL V5 Foundation certified in Reykjavik includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 5 Foundation certification training in Reykjavik delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL Version 5 Foundation training cost in Reykjavik is EUR 1630

    Exam Cost:

    • PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITIL 5 Career Outcomes in ReykjavikWhat the Icelandic Market Rewards

    ITIL 5 Foundation is becoming a baseline marker of modern service management capability across Reykjavik, valued by IT services providers, banks, data-centre operators, software firms and the public sector as they scale digital services. Demand runs from service desk analyst up to IT service manager and IT operations lead, with employers competing for talent in a market that has thousands of unfilled technology roles. Here is what the local market is telling us right now.

    ISK 9.2M

    Average IT service manager salary, Reykjavik

    per year, SalaryExpert 2026

    ISK 17.2M

    Senior IT manager salary, Iceland

    average, SalaryExpert 2026

    2,000+

    Unfilled technology positions, Iceland

    Federation of Icelandic Industries 2026

    +50%

    IT and telecom services export growth

    Iceland, 2025 vs 2024

    SECTORS HIRING

    • —IT Services and Managed Services
    • —Data Centres and Cloud Infrastructure
    • —Banking, Fintech and Insurance
    • —Government and Public Sector
    • —Gaming, Health-Tech and Software
    • —Telecommunications

    GROWTH TRENDS

    • —Digital Iceland driving public-sector service transformation
    • —Rapid data-centre and AI-infrastructure expansion
    • —2,000+ unfilled technology positions nationwide
    • —National cybersecurity strategy raising ITSM governance demand
    • —Fintech, gaming and health-tech scale-ups maturing IT operations
    • —Cloud migration increasing demand for structured service management

    Sources: SalaryExpert (ERI), Glassdoor, Paylab (Iceland) 2026; Federation of Icelandic Industries; Iceland Review; Arizton (Iceland data centre market).

    Why Reykjavik Employers Need ITIL 5 Skills

    Public-Sector Digital Transformation

    Digital Iceland is moving public services onto shared digital platforms, placing new service-management and cybersecurity demands on every public body and creating demand for structured ITSM practice.

    ITIL 5 builds service governance skills

    Data-Centre and Cloud Growth

    Iceland's data-centre market is set to nearly double toward 2030, and operators serving European clients need disciplined incident, availability and change practices that ITIL 5 codifies.

    ITIL 5 builds availability and operations skills

    Acute Technology Talent Shortage

    With 2,000+ unfilled technology roles nationally, employers prioritise candidates who can prove current service management knowledge, and an ITIL 5 credential is a clear signal.

    ITIL 5 makes credentialed professionals stand out

    Cybersecurity and Governance Pressure

    Iceland's national cybersecurity strategy raises expectations for governed, auditable IT operations, exactly the control and improvement discipline the ITIL Value System supports.

    ITIL 5 builds control and continual improvement skills

    Scaling Fintech and Software Firms

    Fast-growing fintech, gaming and health-tech companies often outgrow informal support habits, and ITIL 5 practices give them a shared, repeatable way to deliver and improve services.

    ITIL 5 standardises service delivery

    Rising Cloud and AI Complexity

    As Reykjavik firms adopt cloud and AI infrastructure, value stream mapping and continual improvement help teams manage flow, reduce waste and keep services reliable at scale.

    ITIL 5 builds value stream and flow skills

    Sources: Digital Iceland (island.is); Iceland Review; Arizton (Iceland data centre market); Federation of Icelandic Industries; DataCenterDynamics 2026.

    ITIL 5 Foundation is more than a certificate. It is the framework Reykjavik employers use to run reliable digital services. Join professionals who bring structure to incident, change and continual improvement. Start your journey today.

    Your Reykjavik Career Transformation

    Where You Stand Today,

    And Where ITIL 5 Foundation Takes You

    Reykjavik's IT market is expanding with data centres, fintech, cloud migration and public-sector digitalisation, and employers increasingly separate professionals who know a modern service framework from those who do not. Here is which side of that line you want to be on.

    Today

    Pay capped in a crowded generalist IT support band

    After ITIL 5

    IT service manager and IT manager roles in Iceland reach ISK 9M to 17M a year

    Today

    Passed over for roles that list ITIL as preferred

    After ITIL 5

    Eligible for service management roles across IT services, banks and the public sector

    Today

    Confident firefighting incidents, but with no common framework

    After ITIL 5

    Fluent in the ITIL Value System, guiding principles and value streams

    You earn your ITIL 5 Foundation

    Before

    Recognition depends on your employer knowing your track record

    Now you have

    A globally recognised AXELOS credential examined by PeopleCert

    Before

    Informal, tool-specific ITSM knowledge picked up on the job

    Now you have

    The current ITIL 5 (Version 5.0) framework, built for the digital era

    Before

    Delivery focused, with limited service governance

    Now you have

    Structured practices: incident, problem, change and continual improvement

    Before

    Skills tied to one company, tool or team

    Now you have

    A portable qualification valued across sectors and countries

    "The distance between keeping systems running and running services well is a shared framework, and the employers that matter already know it."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: SalaryExpert (ERI), Glassdoor, Paylab (Iceland) 2026.

    How to Get ITIL V5 Founfdation Certified in Reykjavik Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Reykjavik is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Step 1

    Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4

    Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5

    Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6

    Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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    100% Secure and Safe download

    Skills You Will Build in This ITIL 5 CourseCore ITIL 5 Practices You Will Master

    This programme covers all nine ITIL 5 Foundation topic areas at knowledge and comprehension level, so you leave able to speak the language of modern service management and apply it at work. By the end you can explain the ITIL Value System, the guiding principles and value stream management with confidence.

    Digital Product and Service Management

    In ITIL 5 Foundation you will learn to explain how modern digital products and services create value and move through their lifecycle, from discovery and design to operation, delivery and support, and why continual improvement is foundational.

    Value Co-Creation and the Four Dimensions

    Understand how value is co-created with consumers and stakeholders by weighing outcomes, costs, risks, experience and sustainability, and apply the four dimensions of product and service management for a holistic view.

    The ITIL Value System and Governance

    Describe how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement into one integrated framework for creating value.

    The Seven Guiding Principles

    Apply the seven guiding principles, from focus on value and start where you are to keep it simple and practical and optimise and automate, to make better decisions in real digital environments.

    Core Management Practices

    Explore the role of ITIL management practices and practice guides that support consistent ways of working, including incident, problem, change enablement, service desk and service level management.

    Continual Improvement and Value Streams

    Use the continual improvement model step by step, and learn to identify, map and manage value streams to improve flow, visibility and outcomes across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Reykjavik?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1630

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Train with Invensis LearningFor ITIL 5 Foundation Certification Training in Reykjavik?

    Invensis Learning delivers structured ITIL 5 Foundation training for individuals and organisations across Reykjavik and the wider Nordic region, combining accredited trainers, aligned courseware and flexible delivery. As a PeopleCert Accredited Training Organization and a trusted ITIL Version 5 Foundation training company in Reykjavik, we prepare you for the ITIL 5 (Version 5.0) exam with materials mapped to the official AXELOS syllabus. Whether you enrol as an individual or arrange corporate training for your team, you get a professional learning experience built around practical understanding, real-world application and exam readiness.

    • PeopleCert Accredited Training Organization delivering ITIL 5 Foundation
    • Accredited, experienced trainers with real IT service management practice
    • Live virtual, classroom and corporate group formats to suit your schedule
    • 16-hour programme covering all nine ITIL 5 Foundation topic areas
    • ITIL 5 exam voucher and mock exams to support a first-attempt pass
    • Industry case studies that connect ITIL 5 concepts to real service delivery
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Post-training support and guidance through the certification exam

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in ReykjavikInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Reykjavik

    Hilton Reykjavik Nordica, 2, Suðurlandsbraut, Háaleiti, Háaleiti og Bústaðir, Reykjavíkurborg, Höfuðborgarsvæðið, 108, Ísland

    ITIL Version 5 Foundation Training Location in Reykjavik

    Grand Hotel Reykjavik, 38, Sigtún, Teigar, Laugardalur, Reykjavíkurborg, Höfuðborgarsvæðið, 105, Ísland

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    Corporate ITIL 5 Foundation Training in ReykjavikFor Your Teams

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    • Tailored ITIL 5 training delivered onsite or live virtual for your team
    • Customised schedules that fit around Reykjavik business hours
    • Standardise incident, change and problem management across the organisation
    • Accredited trainers with Nordic IT service management delivery experience
    • Progress tracking, assessments and learner reporting for managers
    • Volume-based pricing for teams, departments and PMOs
    • Scalable delivery for local and wider Nordic teams

    Leading Organisations

    AdvaniaOrigoSiminnIslandsbankiVodafone IcelandCCP Games

    What Our Learners Say

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    Passed First Time While Working

    "The training made the ITIL 5 Value System and guiding principles genuinely click. The mock exams matched the real format, and I passed on my first attempt while working full time on our service desk."

    Kristjan Olafsson

    IT Service Desk Team Lead

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    A Shared Language for Operations

    "Coming from an operations background, I finally have a shared language for incident and change management. The value stream mapping sessions were the most useful part for my day-to-day work."

    Gudrun Sigurdardottir

    IT Operations Analyst

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    0/0

    Practical and Career Changing

    "Clear, practical and well paced. The trainer used real service delivery examples, which made the ITIL 5 concepts easy to apply. I moved into a service management role a few months later."

    Bjarni Thorsteinsson

    Systems Administrator

    Untitled

    0/0

    Consistent Standards Across the Team

    "We trained our whole support team through Invensis Learning. Delivery was flexible around our shift patterns, and we now run incident and change management to one consistent standard across the department."

    Elin Jonsdottir

    IT Manager, Public Sector

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    0/0

    Stronger Service Maturity

    "The corporate programme lifted our service maturity noticeably. Aligning the team to ITIL 5 practices improved our continual improvement cadence and made governance reporting far smoother."

    Ragnar Halldorsson

    Head of IT Service Management, Financial Services

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    Trustpilot

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    We also deliver ITIL Version 5 Foundation Certification Trainingacross multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme, created by AXELOS and examined by PeopleCert. It introduces digital product and service management, the ITIL Value System and the product and service lifecycle. It suits IT and business professionals, from service desk analysts to digital product owners, with no prior ITIL knowledge required.

    General

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme, created by AXELOS and examined by PeopleCert. It introduces digital product and service management, the ITIL Value System and the product and service lifecycle. It suits IT and business professionals, from service desk analysts to digital product owners, with no prior ITIL knowledge required.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, introduces the product and service lifecycle as a core structure, adds Value Stream Mapping and Management as a dedicated topic, and updates the ITIL Value System with a stronger digital-era and sustainability emphasis.

    Is ITIL 5 Foundation worth it in Reykjavik?

    Yes. Reykjavik employers in IT services, banking, data centres, gaming and the public sector are scaling digital services and value structured service management. With thousands of unfilled tech roles in Iceland, a current ITIL 5 credential helps you stand out and progress into service management roles.

    Is ITIL 5 Foundation recognised internationally?

    Yes. ITIL is the world's most widely adopted IT service management framework, and PeopleCert operates in over 200 countries. An ITIL 5 Foundation credential earned in Reykjavik is recognised by employers globally and across sectors.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To renew, you earn 60 CPD (Continuing Professional Development) points within the three-year certification cycle. Verify current renewal options at peoplecert.org.

    Pricing

    How much does ITIL 5 Foundation training cost in Reykjavik?

    Training is offered as a combined training and exam package, and pricing varies by format and schedule, so a current quote is available on request. The programme includes courseware, mock exams and an ITIL 5 exam voucher. Request a quote to see options for your chosen dates.

    What is included in the course fee?

    The fee typically includes ITIL 5 aligned courseware, industry case studies, practice questions and mock exams, an exam voucher and post-training support. Confirm the exact inclusions for your selected plan when you enquire.

    Is the exam fee included in the training price?

    In most accredited packages the PeopleCert ITIL 5 Foundation exam voucher is included with the training. Because PeopleCert pricing varies by region and channel, confirm current inclusion when you request your quote.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for teams, departments and PMOs across Reykjavik and the Nordic region. Contact us for a tailored group quote.

    What payment options are available?

    We accept major cards and bank transfer, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with 40 single-answer multiple-choice questions. It is delivered online through PeopleCert's OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre.

    How many questions are there and how long is the exam?

    The ITIL 5 Foundation exam has 40 questions and a duration of 60 minutes (one hour). It is a closed-book, single-answer multiple-choice paper.

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65%, which means answering at least 26 of the 40 questions correctly. The programme includes mock exams to help you reach that standard with confidence.

    Are there any prerequisites for the exam?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. Accredited training is recommended to prepare effectively.

    What if I do not pass on the first attempt?

    The training is built around a first-attempt pass through mock exams and trainer guidance. If a resit is needed, PeopleCert offers re-examination, and we support your preparation. Confirm the current re-sit policy at peoplecert.org.

    Course Content

    What topics does the ITIL 5 Foundation course cover?

    The course covers all nine ITIL 5 topic areas: Digital Product and Service Management Concepts, Value Co-creation, The Dimensions of Product and Service Management, ITIL Value System, The Guiding Principles, The Product and Service Lifecycle, Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    What are the seven ITIL guiding principles?

    They are: focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate. You will learn to apply each in real digital environments.

    Do I need prior experience to take this course?

    No prior experience is needed. ITIL 5 Foundation is designed as an accessible entry point for IT and business professionals alike, and the training builds your knowledge from the ground up with practical examples.

    How long is the training and how is it delivered?

    The programme runs for 16 hours, typically over two full days or four half-days. It is delivered as live virtual instructor-led training, classroom sessions, or customised corporate group training.

    Are practice tests and materials provided?

    Yes. You receive ITIL 5 aligned courseware, industry case studies, practice questions and full mock exams mapped to the 40-question format, so you can identify weak areas and build readiness.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format and dates, complete payment, and you will receive access to schedules, courseware and learning resources. A learning advisor can help you pick a batch.

    What training formats are available in Reykjavik?

    We offer online (live virtual) instructor-led training, classroom sessions and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    How soon can I start?

    New batches run regularly across live virtual and classroom formats. See upcoming schedules or talk to a learning advisor to find the next available start date that suits you.

    Can I reschedule or transfer to another batch?

    Yes. Flexi options let you reschedule or move to another batch on selected plans. Contact our support team to arrange a change to your enrolment.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.