Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation Certification Training in Jakarta?UntitledYour Route into Digital Service Management

    ITIL 5 Foundation certification training in Jakarta introduces ITIL Version 5 Foundation (ITIL 5-F), the entry-level qualification in the ITIL 5 scheme from AXELOS, now owned and examined by PeopleCert. It gives IT and business professionals a modern, digital-era grounding in how organisations create, deliver and continually improve value. Built on ITIL 5 (Version 5.0), the fifth iteration of the IT Infrastructure Library, the course covers digital product and service management, the ITIL Value System, value co-creation, the four dimensions, the seven guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management. For professionals in Jakarta's banking, fintech, telecoms and IT services sectors, ITIL 5-F is a recognised first step into service management roles. The 40-question, closed-book Foundation exam has no prerequisites, so you can start wherever you are. Begin your ITIL 5 journey with Invensis Learning and turn service knowledge into a globally portable credential.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Jakarta, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation Certification Training in Jakarta?Your Route into Digital Service Management

    ITIL 5 Foundation certification training in Jakarta introduces ITIL Version 5 Foundation (ITIL 5-F), the entry-level qualification in the ITIL 5 scheme from AXELOS, now owned and examined by PeopleCert. It gives IT and business professionals a modern, digital-era grounding in how organisations create, deliver and continually improve value.

    Built on ITIL 5 (Version 5.0), the fifth iteration of the IT Infrastructure Library, the course covers digital product and service management, the ITIL Value System, value co-creation, the four dimensions, the seven guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    For professionals in Jakarta's banking, fintech, telecoms and IT services sectors, ITIL 5-F is a recognised first step into service management roles. The 40-question, closed-book Foundation exam has no prerequisites, so you can start wherever you are. Begin your ITIL 5 journey with Invensis Learning and turn service knowledge into a globally portable credential.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Jakarta, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 5 Foundation certification training in Jakarta designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Jakarta
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Jakarta

    • Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 5 Foundation exam prep training in Jakarta
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Jakarta
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL V5 Foundation Certification Eligibility in JakartaDo You Qualify for the ITIL V5 Foundation Exam?

    ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites - open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    What You Gain from ITIL 5 FoundationSkills, Recognition and Career Reach

    For Individuals

    For Individuals

    ITIL 5 Foundation training helps individuals build modern service management capability and prepare for the Foundation exam. The programme suits IT support staff, service desk analysts, operations professionals, developers and business teams who work alongside digital services. Whether you are new to ITIL or moving up from an informal way of working, the course gives you the current-version framework that Jakarta's banks, fintechs and telecoms employers increasingly ask for.

    If you want a recognised, digital-era service management credential, ITIL 5-F is a clear first step. You gain a practical understanding of value co-creation, the four dimensions and continual improvement, plus a supported path from learning to certification.

    • Earn a current ITIL 5 (Version 5.0) credential recognised by employers across Jakarta and worldwide
    • Open doors to service desk, incident, change and IT operations roles
    • Master the ITIL Value System and value co-creation for the digital era
    • Apply the seven guiding principles to real service decisions
    • Stand out in a market short of modern service management talent
    • Start with no prerequisites, whatever your background or experience
    • Build a foundation for higher ITIL 5 qualifications
    • Gain a globally portable PeopleCert digital badge valid for three years
    For Organizations

    For Organizations

    ITIL 5 Foundation group training helps organisations build consistent, current service management practice. The training can be delivered for IT operations, service desk, fintech delivery and cross-functional teams that support digital products and services. For organisations modernising from legacy IT to digital product models, the course provides a scalable, flexible way to align teams around one framework.

    If your teams handle a growing volume of digital services, ITIL 5 training creates a shared governance language. Staff gain a standardised approach to incidents, changes, value streams and continual improvement that supports reliability and compliance.

    • Standardise service management practice across IT and business teams
    • Improve incident, change and problem handling to reduce downtime
    • Connect digital delivery to business value with the ITIL Value System
    • Strengthen PDP Law readiness through better service governance
    • Upskill teams on the current ITIL 5 framework, not older versions
    • Deliver flexible onsite or live virtual training for Jakarta teams
    • Build a shared service management language across departments
    • Support continual improvement as a habit, not a one-off project

    ITIL V5 Foundation Exam Format in JakartaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL V5 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL V5 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL V5 Foundation Certification Cost in Jakarta

    The total cost of getting ITIL V5 Foundation certified in Jakarta includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 5 Foundation certification training in Jakarta delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL Version 5 Foundation training cost in Jakarta is USD 1375

    Exam Cost:

    • PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Foundation Careers Lead in JakartaRoles, Demand and Pay

    Modern service management is in demand across Jakarta as banks, fintechs, telecoms and IT services firms scale their digital products. As enterprises adopt cloud, meet data-protection rules and mature their IT operations, professionals who understand the current ITIL 5 framework are increasingly valued. Demand runs from service desk and operations analyst roles up to service and IT operations managers, and here is what the market is telling us right now.

    Rp501 million

    Average IT Service Manager salary, Indonesia

    per year, SalaryExpert 2026

    Rp315 million

    IT Operations Manager salary, Jakarta

    per year, Glassdoor 2026

    2,500+

    Open IT roles listed, Jakarta

    Glassdoor 2026

    US$29bn

    Indonesia digital transformation market

    2026, Mordor Intelligence

    SECTORS HIRING

    • —Banking, Financial Services and Insurance
    • —Fintech and Digital Payments
    • —Telecommunications and Data Centres
    • —IT Services and Global Capability Centres
    • —E-commerce and Technology Platforms
    • —Government and Public Sector

    GROWTH TRENDS

    • —Digital transformation market worth about US$29bn in 2026
    • —17 fully digital banks driving service management demand
    • —Data-centre expansion by Telkom NeutraDC and cloud providers
    • —PDP Law compliance raising service governance needs
    • —AI and cloud-native modernisation across enterprises
    • —Around 75 million projected digital banking users by 2026

    Sources: Glassdoor, SalaryExpert, PayScale (Indonesia) 2026; Mordor Intelligence, Fintech News Indonesia (2026).

    Market Forces Fuelling Service Management Demand in Jakarta

    Banking Digital Overhaul

    Indonesia's 17 digital banks and giants like BCA and Mandiri are re-platforming services and need ITIL-literate teams to keep incident, change and problem management stable at scale.

    ITIL 5 builds service governance skills

    Data Sovereignty and PDP Law

    The Personal Data Protection Law pushes localised, well-governed IT services. The ITIL Value System and four dimensions help teams keep delivery compliant and controlled.

    ITIL 5 builds governance and four-dimensions skills

    Data-Centre and Cloud Expansion

    Telkom NeutraDC and hyperscale cloud growth around Jakarta demand disciplined service operation and value stream management to keep new capacity reliable.

    ITIL 5 builds service operation skills

    Fintech Scale and Reliability

    Platforms handling millions of daily transactions need continual improvement and dependable delivery, exactly the practices ITIL 5 Foundation introduces.

    ITIL 5 builds continual improvement skills

    Service Management Talent Gap

    Jakarta has deep developer talent but fewer people fluent in current-version service management, so ITIL 5-F holders are noticed by hiring managers.

    ITIL 5 makes certified professionals stand out

    Legacy-To-Digital Modernisation

    Enterprises moving from legacy IT to digital product models need the ITIL Value System and value co-creation to link delivery to real business outcomes.

    ITIL 5 builds value co-creation skills

    Sources: Mordor Intelligence, Fintech News Indonesia, ANTARA, Glassdoor (Indonesia) 2026.

    ITIL 5 Foundation is more than a certificate. It is your entry into Jakarta's fast-growing digital service economy. Join professionals who turn service knowledge into business value, and start your ITIL 5 journey today.

    Your Jakarta Career Transformation

    Your Career Before and After ITIL 5 Foundation

    See the Shift for Yourself

    Jakarta's IT market is expanding fast with digital banking, fintech and data-centre investment, and employers increasingly separate professionals who understand modern service management from those who do not. Here is which side of that line you want to be on.

    Today

    Pay capped in entry IT support bands in the Jakarta market

    After ITIL 5

    IT Operations and Service Manager roles in Jakarta reaching Rp315 million and beyond

    Today

    Overlooked for roles that list ITIL among their requirements

    After ITIL 5

    Eligible for service management roles across banking, fintech, telecoms and GCCs

    Today

    Confident in tools, but not in modern service governance

    After ITIL 5

    Able to apply the seven guiding principles and continual improvement at work

    You earn ITIL 5 Foundation

    Before

    Service skills based on older ITIL versions or informal practice

    Now you have

    A current ITIL 5 (Version 5.0) credential recognised by Jakarta employers

    Before

    Seen as a support or operations hand with no formal framework

    Now you have

    A clear route into ITSM analyst, change and service management roles

    Before

    Focused on tickets and fixes, not business value

    Now you have

    Fluency in the ITIL Value System and value co-creation

    Before

    Recognition tied to one employer or team

    Now you have

    A globally portable PeopleCert credential valued across sectors

    "The distance between running IT and leading digital services is increasingly a recognised framework, and Jakarta's top employers already know it."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: Glassdoor, SalaryExpert, PayScale (Indonesia) 2026.

    How to Get ITIL V5 Founfdation Certified in Jakarta Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Jakarta is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Step 1

    Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4

    Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5

    Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6

    Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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    Skills You Will Build in This ITIL 5 CoursePractical, Current-Version Capability

    This ITIL 5 Foundation course teaches the core capabilities of modern digital service management across all nine syllabus topic areas. By the end, you can describe the ITIL Value System, apply the guiding principles, and connect service delivery to value co-creation.

    Digital Product and Service Management

    Understand what sets digital products and services apart from traditional IT services, how value is created, and how products and services are managed across their full lifecycle.

    The ITIL Value System

    Learn how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.

    Four Dimensions and Value Co-Creation

    Apply the four dimensions, Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, to co-create value with stakeholders.

    The Seven Guiding Principles

    Put focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think holistically, keep it simple, and optimise and automate into practice.

    ITIL Management Practices

    Explore the role of ITIL 5 management practices such as incident management, problem management, change enablement and service desk that drive consistent ways of working.

    Continual Improvement and Value Streams

    Use the continual improvement model and value stream mapping and management to improve flow, visibility and outcomes across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Jakarta?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1375

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

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    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Untitled

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1375

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Learners in Jakarta Choose Invensis LearningFor ITIL 5 Foundation Training

    As a trusted ITIL Version 5 Foundation training company in Jakarta, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations that want to build modern service management capability. Our programmes combine PeopleCert-accredited instructors, aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning provides a professional experience built around practical understanding, real-world application and exam readiness.

    • PeopleCert-accredited trainers with real IT service management experience
    • Courseware aligned to the official AXELOS ITIL 5 (Version 5.0) syllabus
    • Flexible formats: live virtual, classroom and corporate group training
    • Mock exams and practice questions to build Foundation exam readiness
    • Guidance to clear the ITIL 5 Foundation exam on your first attempt
    • Dedicated learner support before, during and after training
    • ISO 9001 and ISO 27001 certified training and information security
    • Trusted by professionals and organisations across Jakarta and worldwide

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    Rated by Learners Worldwide

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    Corporate Clients

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    Years of Training Excellence

    24/7

    Learner Support

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    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

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    ITIL Version 5 Foundation Training Locations in JakartaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Jakarta

    Hotel Indonesia Kempinski, Jalan Haji Mohammad Saleh Ishak, RW 05, Menteng, Jakarta Pusat, Daerah Khusus Ibukota Jakarta, Jawa, 10310, Indonesia

    ITIL Version 5 Foundation Training Location in Jakarta

    Grand Hyatt Jakarta, Jalan Haji Mohammad Saleh Ishak, RW 05, Gondangdia, Menteng, Jakarta Pusat, Daerah Khusus Ibukota Jakarta, Jawa, 10350, Indonesia

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    Corporate ITIL 5 Training for Jakarta TeamsFor Your Teams

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    • Suitable for small, medium and large IT and service teams
    • Customised schedules aligned with your team's availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • PeopleCert-accredited trainers with service management expertise
    • Role-based examples drawn from banking, fintech and telecoms
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Jakarta and global locations

    Leading Organisations

    Bank Central AsiaBank MandiriTelkom IndonesiaGoToAstra InternationalIndosat Ooredoo Hutchison

    What Our Learners Say

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    Passed the Foundation Exam with Confidence

    "The ITIL 5 Foundation course finally made the Value System and value co-creation click for me. The trainer used banking examples that matched my day job, and the mock exams meant I walked into the real exam feeling calm and prepared."

    Budi Santoso

    IT Support Lead

    Untitled

    0/0

    Current, Practical and Easy to Apply

    "As a service desk lead, I wanted the current version rather than an older one. The sessions on incident and problem practices and the guiding principles were practical and easy to apply back at work the next day."

    Dewi Lestari

    Service Desk Team Lead

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    Clear Structure and Strong Trainer Support

    "Good structure across all nine topic areas and helpful trainer discussions. The continual improvement and value stream sessions gave me a clear way to talk about improvements with my managers."

    Andi Wijaya

    IT Operations Analyst

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    A Shared Framework Across Our IT Teams

    "We trained a mixed group of service desk and operations staff on ITIL 5 Foundation. The onsite delivery fitted our schedule, and the team now shares one language for incidents, changes and improvements. Coordination with Invensis was smooth."

    Ratna Kusuma

    Learning and Development Manager, Private Bank

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    0/0

    Standardised Service Governance at Scale

    "Rolling out ITIL 5 across our service delivery group helped us standardise governance ahead of new data-protection requirements. The trainers tailored the content to our telecoms context, and adoption was faster than we expected."

    Hendra Gunawan

    IT Service Delivery Head, Telecoms Firm

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation is a recognised, current-version service management credential valued by Jakarta employers in banking, fintech, telecoms and IT services. As enterprises modernise digital services, professionals who understand the ITIL 5 framework are increasingly in demand across service desk, operations and service management roles.

    General

    Is ITIL 5 Foundation worth it for professionals in Jakarta?

    Yes. ITIL 5 Foundation is a recognised, current-version service management credential valued by Jakarta employers in banking, fintech, telecoms and IT services. As enterprises modernise digital services, professionals who understand the ITIL 5 framework are increasingly in demand across service desk, operations and service management roles.

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and value co-creation. It suits IT professionals, developers, product owners and business staff working with digital services.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core element, dedicated value stream mapping and management, an updated ITIL Value System, and a stronger emphasis on value co-creation and sustainability.

    Do I need ITIL 4 before taking ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all. Professionals who hold ITIL 4 Foundation will find some familiar concepts, but ITIL 4 is not required to enrol or to sit the ITIL 5 Foundation exam.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To keep it active, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal options at peoplecert.org.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes ITIL 5 aligned courseware, live instructor-led sessions, mock exams and practice questions, case studies and learner support. Many packages also include the PeopleCert exam voucher. Contact us to confirm inclusions and request a quote for training in Jakarta.

    How much does ITIL 5 Foundation training cost in Jakarta?

    Training fees vary by format and whether the exam voucher is bundled. Pricing for Jakarta is available on request, and corporate group rates differ from individual enrolment. Speak with a learning advisor for a tailored quote.

    Is the exam fee included in the training price?

    It depends on the package you choose. Some plans bundle the PeopleCert exam voucher with the training, while others quote it separately. PeopleCert exam pricing varies by region and channel, so confirm the current fee at peoplecert.org and check your package inclusions with us.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT, service desk and delivery teams in Jakarta. Ask about corporate or group pricing for a tailored quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Talk to a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with 40 single-answer, multiple-choice questions to complete in 60 minutes. It is based on the ITIL 5 Foundation (Version 5.0) syllabus and is delivered online through PeopleCert's OnVUE proctoring or at an authorised test centre.

    What is the passing score for the ITIL 5 Foundation exam?

    The pass mark is 65 per cent, which means answering at least 26 of the 40 questions correctly. The exam tests knowledge and comprehension across the nine ITIL 5 Foundation topic areas.

    Are there prerequisites to sit the ITIL 5 Foundation exam?

    No. There are no formal prerequisites for ITIL 5 Foundation. It is open to all professionals regardless of education, experience or prior ITIL knowledge, making it a suitable entry point into the ITIL 5 scheme.

    Where can I take the ITIL 5 Foundation exam in Jakarta?

    You can sit the exam online through PeopleCert's OnVUE proctored system, available 24/7 from home or office, or at a PeopleCert authorised test centre. The exam is usually arranged as part of your training and exam package.

    What if I do not pass on the first attempt?

    You can re-sit the ITIL 5 Foundation exam. Our training includes mock exams, practice questions and first-attempt guidance to help you prepare thoroughly. Confirm the current re-sit policy and any fees at peoplecert.org before rebooking.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers the nine ITIL 5 Foundation topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, ITIL management practices, continual improvement, and value stream mapping and management.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is designed as an entry point with no prerequisites. The trainer builds concepts from the ground up, so IT and business professionals new to ITIL can follow along and apply the framework confidently.

    What learning materials are provided?

    You receive ITIL 5 aligned courseware, industry case studies, practice questions and mock exams, plus trainer-led discussion and Q&A. These resources help you understand each topic area and prepare for the Foundation exam.

    How long is the ITIL 5 Foundation training?

    Invensis Learning delivers ITIL 5 Foundation as a 16-hour programme, run over two full days or four half-days depending on the schedule format. Both cover all nine topic areas and prepare you for the exam.

    Is the courseware aligned with the latest ITIL version?

    Yes. The courseware is aligned to the current ITIL 5 (Version 5.0) framework and the official ITIL 5 Foundation syllabus from AXELOS and PeopleCert, so you learn the latest edition rather than an older one.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available in Jakarta?

    We offer live virtual (online) instructor-led training, classroom sessions, self-paced e-learning and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    How soon can I start?

    New batches run regularly for both individual and corporate learners in Jakarta. Live virtual sessions often have the nearest start dates. Check the upcoming schedule or speak with an advisor to pick a batch that works for you.

    Can I reschedule my enrolment to another batch?

    Yes. Flexi options let you reschedule or move to another batch, and selected plans allow you to attend the training twice. Contact support to arrange a change.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.