Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the EXIN VeriSM Foundation Certification?UntitledYour Entry into Digital-Age Service Management

    The VeriSM Foundation (VeriSM-F) is an entry-level EXIN certification that introduces VeriSM, a service management approach for the digital age. VeriSM Foundation certification training in Hong Kong prepares IT and business professionals to define a flexible, organisation-specific service management approach using the VeriSM model and the management mesh. VeriSM is governed by EXIN and built on the framework developed by the IFDC and the VeriSM publication. Rather than prescribing one method, it shows you how to select and combine practices such as ITIL, Agile, DevOps, Lean and SIAM for the right situation. The credential is grounded in the current EXIN VeriSM Foundation Examination Specification, which spans seven topic areas from the service organisation and service culture to the VeriSM model, progressive practices and innovative technologies. With no formal prerequisites and lifetime validity, VeriSM Foundation suits ITSM practitioners, IT managers, and business professionals across Hong Kong's banking, fintech, telecoms and public-sector organisations that are integrating multiple frameworks under digital transformation. Start your VeriSM journey with Invensis Learning and prepare with confidence for the 40-question EXIN exam.

    Invensis Learning is an EXIN Accredited Training Provider in Hong Kong, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    What Is the EXIN VeriSM Foundation Certification?Your Entry into Digital-Age Service Management

    The VeriSM Foundation (VeriSM-F) is an entry-level EXIN certification that introduces VeriSM, a service management approach for the digital age. VeriSM Foundation certification training in Hong Kong prepares IT and business professionals to define a flexible, organisation-specific service management approach using the VeriSM model and the management mesh.

    VeriSM is governed by EXIN and built on the framework developed by the IFDC and the VeriSM publication. Rather than prescribing one method, it shows you how to select and combine practices such as ITIL, Agile, DevOps, Lean and SIAM for the right situation. The credential is grounded in the current EXIN VeriSM Foundation Examination Specification, which spans seven topic areas from the service organisation and service culture to the VeriSM model, progressive practices and innovative technologies.

    With no formal prerequisites and lifetime validity, VeriSM Foundation suits ITSM practitioners, IT managers, and business professionals across Hong Kong's banking, fintech, telecoms and public-sector organisations that are integrating multiple frameworks under digital transformation. Start your VeriSM journey with Invensis Learning and prepare with confidence for the 40-question EXIN exam.

    Certification Badge

    Invensis Learning is an EXIN Accredited Training Provider in Hong Kong, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    Key Highlightsof the VeriSM™ Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured VeriSM Foundation Certification training in Hong Kong designed to help learners understand core concepts, frameworks, tools, and practices
    • Course content aligned with the latest syllabus, certification requirements, or industry learning objectives where applicable
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized VeriSM Foundation course online materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered through Instructor-led VeriSM Foundation training in Hong Kong by experienced trainers with relevant service management expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Hong Kong

    • Flexible learning options available for professionals seeking VeriSM Foundation training online
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to VeriSM Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance on certification preparation as part of the VeriSM Foundation certification program in Hong Kong
    • Earn a VeriSM Foundation certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Hong Kong
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability building through a Corporate VeriSM Foundation training program designed for team-based learning initiatives

    VeriSM Foundation Certification Eligibility in Hong KongDo You Qualify for the VeriSM™ Foundation Exam?

    VeriSM Foundation training does not require any prior experience or knowledge. However, it is advantageous for professionals to possess some level of familiarity with service management principles or IT service delivery.

    • There are no prerequisites criteria for taking the Online VeriSM Foundation training.

    • Familiarity with service management principles or IT service delivery is advantageous but not required.

    • Open to IT and service-management practitioners, transformation leads, DevOps engineers, business owners of services, and consultants.

    The Career Payoff of Getting VeriSM CertifiedModern Service Management Skills That Travel

    For Individuals

    For Individuals

    VeriSM Foundation helps IT and business professionals prove they can shape a modern, flexible service management approach. The credential suits ITSM practitioners, IT managers and business professionals who want to move beyond a single framework and manage services around consumer outcomes. Whether you are formalising your service management knowledge, adapting to digital transformation, or preparing for higher EXIN VeriSM levels, this training builds capability employers across Hong Kong recognise.

    If you want a recognised, agnostic service management credential that reflects how digital organisations actually work, VeriSM Foundation is a clear step forward. You gain the VeriSM model, the management mesh, and structured exam preparation on a supported path to certification.

    • Earn a globally recognised EXIN credential valued by digital-transformation employers
    • Learn a framework-agnostic approach that unifies ITIL, Agile, DevOps and Lean
    • Position yourself for service delivery and ITSM roles across Hong Kong
    • Master the VeriSM model and management mesh to link services to consumer value
    • Enter the EXIN VeriSM scheme, with clear progression to Essentials, Plus and Professional
    • Bridge IT and business language, an edge for professionals in either function
    • Gain a lifetime certification with no renewal or re-examination required
    • Start with no prerequisites, so any professional can build the skill
    For Organizations

    For Organizations

    VeriSM group training helps organisations build modern service management capability by equipping IT and business teams with a flexible, context-driven approach. The training can be delivered for service management functions, PMOs or transformation teams. For organisations integrating multiple frameworks and delivering more digital services, VeriSM provides a scalable way to align teams around consumer value.

    If your organisation runs ITIL, Agile and DevOps side by side without an integrating model, VeriSM group training creates a common service management approach. Teams gain a shared method for selecting practices, governing services and improving continually.

    • Builds a shared, framework-agnostic service management language across teams
    • Connects IT service delivery to consumer outcomes and business strategy
    • Helps teams integrate ITIL, Agile and DevOps through the management mesh
    • Supports consistent service governance during digital transformation
    • Enables customised training aligned to your operating context
    • Standardises modern service practice across business units
    • Provides flexible delivery for busy IT and business teams
    • Strengthens in-house capability for service culture and continual improvement

    VeriSM Foundation Exam Format in Hong KongWhat to expect on exam day

    The VeriSM Foundation exam validates your understanding of the VeriSM service-management framework for the digital age. The exam focuses on the VeriSM model, service-management principles, the management mesh, the four stages of the VeriSM model (Define, Produce, Provide, Respond), progressive practices, and integrating VeriSM with other service-management frameworks. Through a combination of multiple-choice questions, candidates are tested on their ability to apply VeriSM principles in real-world digital-service environments.

    Exam ComponentDetails
    Exam TypeMultiple choice questions
    No of Questions40 questions
    Exam Duration60 minutes
    Passing Score65% (26/40 marks required)
    TypeClosed book
    Conducted ByEXIN
    Testing BasisVeriSM Foundation BoK (IFDC)
    Testing FormatEXIN online proctored or test centre

    VeriSM Foundation Certification Cost in Hong Kong

    The total cost of earning the VeriSM Foundation credential typically includes the fee for VeriSM Foundation training and exam preparation, along with the certification examination cost.

    Training Cost Includes:

    • 2 days of expert-led EXIN-accredited VeriSM Foundation training
    • EXIN-aligned digital courseware on the IFDC VeriSM Foundation BoK
    • Scenario practice on the VeriSM model, Management Mesh, and progressive practices
    • Full-length 40-question mock exams that mirror the live EXIN paper
    • The VeriSM™ Foundation training cost in Hong Kong is HKD 11160

    Exam Cost:

    • EXIN VeriSM Foundation exam fee paid to EXIN
    • Online proctored delivery via the EXIN candidate portal (or at an EXIN test centre)
    • 40 multiple-choice questions, 60 minutes, 65% pass mark (26 of 40), closed book
    • Exam available in English, Portuguese, Chinese, Dutch, German, and Japanese
    • Lifetime-valid EXIN VeriSM Foundation credential — no formal renewal required

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    What VeriSM Foundation Unlocks in Hong KongRoles, Demand and Pay

    VeriSM Foundation is increasingly valued across Hong Kong's banking, fintech, telecoms and public-sector employers that run large, framework-diverse service estates. As the HKMA drives fintech adoption and organisations weave AI, automation and cloud into service delivery, professionals who can integrate ITIL, Agile and DevOps under one flexible model stand out. Demand spans service desk and ITSM analyst roles up to service delivery managers, IT managers and IT directors, and here is what the market is telling us right now.

    HK$600K

    Average IT Manager salary, Hong Kong

    per year, PayScale 2026

    HK$540K

    Service Delivery Manager pay, Hong Kong

    average per year, 2026

    HK$805K

    Senior IT Manager salary, Hong Kong

    8+ years, PayScale 2026

    60%

    Leaders naming IT talent gap as top blocker

    KOS International 2026

    SECTORS HIRING

    • —Banking, Financial Services and Insurance
    • —FinTech and Virtual Banking
    • —Telecommunications and Digital Services
    • —Government and Public Sector
    • —Consulting and Professional Services
    • —Aviation, Transport and Logistics

    GROWTH TRENDS

    • —HKMA Fintech Promotion Blueprint accelerating digital service delivery
    • —Six in ten leaders cite IT talent gaps as the top technology blocker
    • —Multi-framework estates needing an integrating service model
    • —AIOps and automation reshaping IT service operations
    • —Cyber-resilience mandates across eight critical sectors
    • —Greater Bay Area integration expanding cross-border digital services

    Sources: PayScale, Indeed, SalaryExpert, Glassdoor, Robert Half (Hong Kong) 2026; KOS International, HKMA Fintech Promotion Blueprint 2026.

    The Service Management Pressures Hong Kong Faces

    Fragmented Framework Estates

    Hong Kong enterprises run ITIL, Agile and DevOps side by side without a unifying model. The VeriSM management mesh is built to integrate these practices into one context-driven approach.

    VeriSM builds an integrating, agnostic approach

    Persistent IT Talent Shortage

    Six in ten Hong Kong leaders name IT talent gaps as their biggest technology blocker. Professionals who can manage services across IT and business functions are scarce and highly valued.

    VeriSM helps professionals bridge IT and business

    Fintech and Digital-Banking Acceleration

    The HKMA Fintech Promotion Blueprint pushes banks to ship digital services faster. VeriSM gives service teams a flexible, consumer-focused way to design and deliver at pace.

    VeriSM builds consumer-centric service skills

    Cyber Resilience Across Critical Sectors

    Eight sectors are designated critical under Hong Kong's cybersecurity rules. VeriSM weaves governance, risk and responsible technology use into the way services are managed.

    VeriSM embeds governance into service design

    AIOps and Automation Adoption

    Most Hong Kong banks now use AI, with AIOps a growing frontier. VeriSM helps teams place automation, cloud and innovative technologies into their service management mesh.

    VeriSM covers innovative technologies in the mesh

    Sources: HKMA Fintech Promotion Blueprint 2026; KOS International, KPMG Hong Kong Banking Outlook 2026; Robert Half (Hong Kong) 2026.

    VeriSM Foundation is more than a credential. It is a career edge for professionals who can shape modern, flexible service management. Join those who connect IT services to business value across Hong Kong. Start your journey today.

    Your Hong Kong Career Transformation

    Your Career Before and After VeriSM

    The Shift Certified Professionals Make

    Hong Kong's digital economy is expanding with fintech, cloud and AI adoption, and employers increasingly separate professionals who can integrate service management from those tied to one framework. Here is which side of that line you want to be on.

    Today

    Pay capped with limited leverage in Hong Kong's competitive IT market

    After VeriSM

    Service delivery and IT manager roles in Hong Kong average HK$540K to HK$600K, rising to HK$805K with seniority

    Today

    Passed over for roles that list modern service management skills

    After VeriSM

    Eligible for ITSM and service delivery roles across BFSI, telecoms and the public sector

    Today

    Confident in delivery, but employers want an integrating approach

    After VeriSM

    Able to combine ITIL, Agile and DevOps through the VeriSM management mesh

    You earn your VeriSM Foundation

    Before

    Service management skills tied to a single framework such as ITIL

    Now you have

    A recognised EXIN credential in framework-agnostic service management

    Before

    Caught between IT delivery and the business outcomes it should serve

    Now you have

    Fluency in linking services to consumer value with the VeriSM model

    Before

    No formal grounding in modern, digital-age service management

    Now you have

    Command of the management mesh, VeriSM patterns and progressive practices

    Before

    Recognition limited to your current employer or sector

    Now you have

    A globally recognised credential valued across Hong Kong and beyond

    "The gap between running one framework and integrating modern service management is now a recognised credential, and Hong Kong's digital-first employers already know it."

    Join the professionals who trained with Invensis Learning and made the shift.

    Sources: PayScale, Indeed, SalaryExpert (Hong Kong) 2026.

    How to Get VeriSM Foundation Certified in Hong KongStep-by-Step Certification Process

    The path to Online VeriSM Foundation certification follows a straightforward single-exam route. Complete the accredited training program, schedule the examination through EXIN, pass the assessment, and earn a globally recognized service management credential.

    Step 1: Enroll in VeriSM Foundation Training

    Enroll for an upcoming Online VeriSM Foundation course through Invensis Learning , an Accredited Partner of EXIN , and attend the 2-day training.

    Step 2: Schedule the Exam

    Once you have completed the Online VeriSM Certification Training Course, you can schedule your exam online through the EXIN website. The exam is available in English, Portuguese, Chinese, Dutch, German, and Japanese.

    Step 3: Take the Exam

    The VeriSM Foundation exam is a multiple-choice exam that consists of 40 questions. You have 60 minutes to complete the exam. The exam is closed-book, which means you cannot use any resources to help answer the questions.

    Step 4: Qualify the Exam

    To pass the exam, you must score 65% or higher. You will receive your results immediately after you complete the exam.

    Step 5: Get Certified

    Once you have passed the exam, you will be awarded the Online VeriSM Foundation certification.

    Step 6: Maintain Your Certification

    Uphold the value of your VeriSM Foundation certification by engaging in continuous learning and acquiring Professional Development Units (PDUs).

    Step 1

    Enroll in VeriSM Foundation Training

    Enroll for an upcoming Online VeriSM Foundation course through Invensis Learning , an Accredited Partner of EXIN , and attend the 2-day training.

    Step 2

    Schedule the Exam

    Once you have completed the Online VeriSM Certification Training Course, you can schedule your exam online through the EXIN website. The exam is available in English, Portuguese, Chinese, Dutch, German, and Japanese.

    Step 3

    Take the Exam

    The VeriSM Foundation exam is a multiple-choice exam that consists of 40 questions. You have 60 minutes to complete the exam. The exam is closed-book, which means you cannot use any resources to help answer the questions.

    Step 4

    Qualify the Exam

    To pass the exam, you must score 65% or higher. You will receive your results immediately after you complete the exam.

    Step 5

    Get Certified

    Once you have passed the exam, you will be awarded the Online VeriSM Foundation certification.

    Step 6

    Maintain Your Certification

    Uphold the value of your VeriSM Foundation certification by engaging in continuous learning and acquiring Professional Development Units (PDUs).

    Module 1: The Service Organization

    • Organizational context
    • Organizational governance
    • Digital transformation

    Module 2: Service Culture

    • Define a service culture
    • Explain the elements of a service culture

    Module 3: People and Organizational Structure

    • Organization structure
    • Service management challenges

    Module 4: The VeriSM Model

    • The VeriSM model
    • Adapting the VeriSM model

    Module 5: Progressive Practices

    • Progressive practices

    Module 6: Innovative Technologies

    • Impact of technology

    Module 7: Getting Started

    • Getting started

    Course Curriculumof the VeriSM™ Foundation Certification Training

    The VeriSM Foundation curriculum follows the official IFDC VeriSM Foundation syllabus and covers seven modules across the digital service management lifecycle.

    • Organizational context
    • Organizational governance
    • Digital transformation

    Governance and context questions here connect directly to nearly every later module.

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    The Modern Service Management Skills You BuildBuilt on the EXIN VeriSM Syllabus

    In VeriSM Foundation you learn to define and run a flexible, consumer-centric service management approach for the digital age. By the end of the programme, you can apply the VeriSM model and management mesh and integrate the right practices for your organisation's context.

    Define a Service Management Approach

    Learn how a service organisation works, what a service is, and how to define a flexible, context-driven service management approach for the digital age, from initial assessment to getting started with VeriSM.

    Apply the VeriSM Model and Management Mesh

    Master the VeriSM model, its governance, service management principles, and the management mesh that integrates resources, environment, and management and emerging practices across the Define, Produce, Provide and Respond stages.

    Build a Consumer-Centric Service Culture

    Develop the values, behaviours and consumer focus that underpin modern service management, and learn how culture, ethics and continual improvement shape service outcomes during digital transformation.

    Integrate Progressive Practices

    Understand how ITIL, Agile, DevOps, Lean, SIAM and other progressive practices fit within the VeriSM mesh, and how to select and combine them for the right situation rather than following one prescriptive framework.

    Harness Innovative Technologies

    Explore how cloud, artificial intelligence and automation, IoT, and big data influence service management, and how to place these innovative technologies into your management mesh responsibly.

    Structure People and Teams for Service

    Learn how people, organisational structures, collaboration and servant leadership shape service management capability, and how cross-functional teams deliver value in a VeriSM organisation.

    Who Should TakeVeriSM Foundation Certification Training in Hong Kong?

    Service Managers

    IT Architects

    Service Desk Manager

    Project Managers

    Process Owners

    Process Managers

    IT Manager

    Business Analysts

    Quality Managers

    Who Can Take This Certification Training

    VeriSM Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service management learning and professional development journey.

    VeriSM™ Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    HKD 11160

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    VeriSM™ Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Untitled

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom VeriSM Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official EXIN-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Untitled

    VeriSM™ Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen service management capabilities, standardize operational practices, and support workforce development through customized team learning initiatives. This format is ideal for VeriSM Foundation training for companies in Hong Kong seeking to build modern service management capabilities across teams.

    Official EXIN-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Untitled

    VeriSM™ Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Untitled

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides VeriSM Foundation coaching for professionals seeking individualized support and focused guidance on modern service management concepts and practices.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    VeriSM™ Foundation Live Virtual Training

    VeriSM™ Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    HKD 11160

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Learners Choose Invensis LearningFor VeriSM Foundation Certification Training in Hong Kong

    As a trusted VeriSM Foundation training company in Hong Kong, Invensis Learning delivers structured VeriSM Foundation training for professionals and organisations building modern service management capability. As an EXIN Accredited Training Provider, we combine experienced instructors, official courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team in Hong Kong, we provide a professional learning experience built around practical understanding, real-world application and clear exam readiness.

    • EXIN Accredited Training Provider delivering official VeriSM courseware
    • Experienced trainers with real IT service management expertise
    • Flexible formats: online live virtual, classroom and corporate group training
    • Structured, exam-focused materials aligned to the EXIN specification
    • ISO 9001:2015 and ISO 27001:2022 certified training operation
    • Dedicated learner support before, during and after training
    • Customised schedules for individuals, teams and organisations
    • Trusted delivery for professionals and organisations across Hong Kong

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    VeriSM Foundation Training Locations in Hong KongInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    VeriSM Foundation Training Location in Hong Kong

    Grand Hyatt Hong Kong, Convention Avenue, Wan Chai North, Wan Chai District, Wan Chai District, Hong Kong Island Hong Kong Island, Hong Kong, China

    VeriSM Foundation Training Location in Hong Kong

    JW Marriott Hotel Hong Kong, Justice Drive, Tamar, Admiralty, Central and Western District, Hong Kong Island Hong Kong Island, Hong Kong, China

    corporate banner

    Corporate VeriSM Foundation TrainingFor Your Hong Kong Teams

    Untitled

    • Customised VeriSM training for IT and business teams
    • Flexible onsite, live virtual or hybrid delivery across Hong Kong
    • Trainers with real IT service management experience
    • Schedules aligned to your team's availability
    • A consistent service management language across the organisation
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for local and Greater Bay Area teams

    Trusted by Leading Hong Kong Organisations

    HSBCHang Seng BankPCCWHKTCathay PacificMTR Corporation

    What Our Learners Say

    Untitled

    Passed the EXIN Exam with Confidence

    "The trainer made the VeriSM model and management mesh genuinely clear, and the mock questions matched the exam style well. I passed the EXIN exam first time and now use the approach to blend our ITIL and Agile practices."

    Kelvin Cheung

    IT Service Delivery Lead

    Untitled

    0/0

    Perfect Bridge Between IT and Business

    "As someone from the business side, I finally understand how service management connects to consumer value. VeriSM Foundation gave me a language to work with our IT teams during our digital transformation."

    Priscilla Wong

    Digital Operations Analyst

    Untitled

    0/0

    Practical and Relevant to Fintech

    "Well-structured sessions and practical examples of progressive practices and innovative technologies. The framework-agnostic thinking has already changed how I approach service design in our fintech projects."

    Wing Lam

    ITSM Analyst

    Untitled

    0/0

    Great Fit for Our Service Management Team

    "We trained a mixed IT and operations group and the delivery was flexible around our shift patterns. The team now shares one service management approach, which has improved how we prioritise and govern services."

    Marcus Ho

    IT Operations Manager, Banking Sector

    Untitled

    0/0

    Reliable Corporate Training Partner

    "As an L&D lead I needed a modern, vendor-neutral credential for our transformation teams. Invensis delivered VeriSM Foundation onsite with strong content and coordination, and our completion and pass results were excellent."

    Ada Tsang

    Learning and Development Lead, Telecoms

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    We also deliver VeriSM™ Foundation Certification Trainingacross multiple cities

    Invensis Learning delivers industry-leading VeriSM™ Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    VeriSM Foundation is EXIN's entry-level credential in VeriSM, a service management approach for the digital age. It validates understanding of the VeriSM model, the management mesh and how to define a flexible service management approach. It suits IT and business professionals alike, with no prior service management knowledge required.

    General

    What is the VeriSM Foundation certification and who is it for?

    VeriSM Foundation is EXIN's entry-level credential in VeriSM, a service management approach for the digital age. It validates understanding of the VeriSM model, the management mesh and how to define a flexible service management approach. It suits IT and business professionals alike, with no prior service management knowledge required.

    Is the VeriSM Foundation certification worth it in Hong Kong?

    Yes. Hong Kong employers running fintech, cloud and multi-framework service estates increasingly value professionals who can integrate practices under one model. Service delivery and IT manager roles average around HK$540K to HK$600K a year, rising to HK$805K with seniority, so the credential supports strong career progression.

    Is VeriSM Foundation recognised in Hong Kong?

    Yes. EXIN is an internationally recognised examination body operating in over 165 countries, and VeriSM Foundation is valued globally as a modern, agnostic service management credential. It is particularly relevant to Hong Kong organisations undergoing digital transformation or using multiple service management frameworks.

    What is the VeriSM management mesh?

    The management mesh is the central concept of VeriSM. It integrates four elements, resources, environment, emerging practices and management practices, so an organisation can create its own service management approach. The mesh is flexible and adapts to the organisation's context and VeriSM pattern.

    How is VeriSM different from ITIL?

    ITIL is a prescriptive framework with specific practices, while VeriSM is an approach that positions ITIL as one of many practices within the management mesh. VeriSM does not prescribe which practices to use; it helps you select and combine ITIL, Agile, DevOps, Lean and SIAM for your context. The two are highly complementary.

    How long is the VeriSM Foundation certification valid?

    VeriSM Foundation certification is for lifetime. The credential does not expire, and no renewal, re-examination or continuing education is required to keep it.

    Pricing

    How much does VeriSM Foundation training cost in Hong Kong?

    Pricing is available on request and depends on the format you choose, such as live virtual or corporate group training. The fee typically bundles official courseware, exam preparation and learner support, with the EXIN exam voucher often included. Request a quote for current Hong Kong pricing.

    What is included in the VeriSM Foundation course fee?

    The training fee usually includes EXIN-aligned courseware covering the seven topic areas, practice questions, mock exams, learner support and a course completion certificate. Accredited packages often include the EXIN exam voucher. Confirm inclusions when you request your quote.

    Is the EXIN exam fee included in the training price?

    Often, yes. VeriSM Foundation is commonly delivered as a training and exam bundle through an EXIN Accredited Training Provider, though pricing varies by region and channel. Ask a learning advisor whether the exam voucher is included in your selected package.

    Do you offer corporate or group discounts for VeriSM training?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT, operations and transformation teams in Hong Kong. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the VeriSM Foundation exam?

    The EXIN VeriSM Foundation exam is closed book with single-answer multiple-choice questions. It is based on the current EXIN VeriSM Foundation Examination Specification, spanning seven topic areas from the service organisation to getting started with VeriSM.

    How many questions are on the exam and how long is it?

    The exam has 40 multiple-choice questions and you have 60 minutes (one hour) to complete it. It is a closed-book examination.

    What is the passing score for the VeriSM Foundation exam?

    The pass mark is 65%, meaning you must answer at least 26 of the 40 questions correctly. Broad understanding across all seven topic areas, especially the VeriSM model, is the best way to prepare.

    Where can I take the VeriSM Foundation exam?

    You can take the exam online through EXIN's online proctored system or at an EXIN accredited testing location. It is typically arranged through an EXIN Accredited Training Provider as part of a training and exam bundle.

    Are there prerequisites to sit the VeriSM Foundation exam?

    No. EXIN VeriSM Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior service management knowledge. Attending an accredited training course is recommended to prepare.

    What if I do not pass the exam the first time?

    You can re-sit the EXIN exam if needed, and our training focuses on thorough preparation with mock exams and practice questions to build readiness. Confirm the current re-sit policy and any fees with EXIN or your learning advisor before booking.

    Course Content

    What topics does the VeriSM Foundation training cover?

    The training covers the seven EXIN topic areas: the service organisation, service culture, people and organisational structure, the VeriSM model, progressive practices, innovative technologies, and getting started. The VeriSM model and management mesh carry the largest weighting.

    Do I need prior service management experience to take this course?

    No prior experience is needed. VeriSM Foundation is designed to be accessible to IT and business professionals at any career stage. The training builds concepts step by step, so beginners and experienced practitioners can both follow along comfortably.

    What learning resources are provided?

    You receive EXIN-aligned courseware covering all seven topic areas, practice questions mapped to the exam, mock assessments, and revision aids, along with instructor support throughout the programme.

    Is the courseware aligned to the current EXIN specification?

    Yes. Our courseware is aligned to the current EXIN VeriSM Foundation Examination Specification and the VeriSM framework, so what you study reflects the topics and weightings tested in the exam.

    Will I receive a certificate after the training?

    Yes. You receive a course completion certificate after meeting the course requirements. On passing the EXIN exam, you also receive the official EXIN VeriSM Foundation digital certificate and badge, valid for lifetime.

    Enrollment

    How do I enrol in the VeriSM Foundation course in Hong Kong?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you would like guidance first.

    What training formats are available?

    We offer online live virtual instructor-led training, classroom sessions and customised corporate group training, so you can choose the format that fits your schedule and learning style in Hong Kong.

    How soon can I start the training?

    New batches run regularly across our live virtual and corporate options. Check the upcoming schedules or speak with a learning advisor to find the next start date that suits you.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange a change to your enrolment.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.