Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?UntitledThe Current Standard for Digital Service Management

    The ITIL 5 Foundation (Version 5.0) is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), introducing the core concepts of digital product and service management, the ITIL Value System, and how organisations co-create value in modern digital environments. ITIL 5 Foundation certification training in Accra gives IT and business professionals a current, globally recognised credential built for the digital era. ITIL 5 is the fifth iteration of the IT Infrastructure Library and a significant evolution from ITIL 4, adding an explicit focus on digital product and service management, the product and service lifecycle, and Value Stream Mapping and Management. For professionals across Accra's banking, telecoms, fintech and public-sector employers, it signals modern service management capability that employers recognise. Whether you are moving up from ITIL 4, new to ITIL, or working alongside digital service teams, this training prepares you for the 40-question, 60-minute closed-book exam and its 65 per cent pass mark. Start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Accra, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?The Current Standard for Digital Service Management

    The ITIL 5 Foundation (Version 5.0) is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), introducing the core concepts of digital product and service management, the ITIL Value System, and how organisations co-create value in modern digital environments. ITIL 5 Foundation certification training in Accra gives IT and business professionals a current, globally recognised credential built for the digital era.

    ITIL 5 is the fifth iteration of the IT Infrastructure Library and a significant evolution from ITIL 4, adding an explicit focus on digital product and service management, the product and service lifecycle, and Value Stream Mapping and Management. For professionals across Accra's banking, telecoms, fintech and public-sector employers, it signals modern service management capability that employers recognise.

    Whether you are moving up from ITIL 4, new to ITIL, or working alongside digital service teams, this training prepares you for the 40-question, 60-minute closed-book exam and its 65 per cent pass mark. Start your ITIL 5 journey with Invensis Learning.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Accra, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 5 Foundation certification training in Accra designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Accra
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Accra

    • Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 5 Foundation exam prep training in Accra
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Accra
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL V5 Foundation Certification Eligibility in AccraDo You Qualify for the ITIL V5 Foundation Exam?

    ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites - open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    What You Gain from ITIL 5 Foundation TrainingValue for Your Career and Your Team

    For Individuals

    For Individuals

    ITIL 5 Foundation training helps IT and business professionals gain a modern, digital-era service management credential and prepare for the ITIL 5 Version 5.0 exam. The programme suits service desk analysts, IT operations staff, digital product owners and business teams who want to speak the language of value co-creation. Whether you are updating knowledge from ITIL 4, entering ITSM for the first time, or supporting digital service teams in banking, telecoms or the public sector, this training builds capability aligned to current employer expectations in Accra.

    If you want a recognised credential that proves modern service management skill, ITIL 5 Foundation is a clear step forward. You gain digital product and service management knowledge, structured exam preparation, and a supported route from learning to certified.

    • Earn a current, globally recognised AXELOS (PeopleCert) credential built for the digital era
    • Position yourself for IT service management and digital service roles across Accra employers
    • Build fluency in the ITIL Value System and the seven guiding principles
    • Strengthen value co-creation, product lifecycle and value stream management skills
    • Signal modern capability beyond ITIL 4 to employers and recruiters
    • Prepare for the 40-question ITIL 5 Foundation exam with structured practice
    • Open a path toward higher ITIL 5 qualifications as your career grows
    • Carry a credential that travels, as ITIL is recognised in over 200 countries
    For Organizations

    For Organizations

    ITIL 5 Foundation group training helps organisations equip IT and digital service teams with a consistent, current approach to service management. The training can be delivered for service desks, operations teams, digital product groups or wider departments. For organisations modernising their digital products and services, this training provides a scalable, flexible way to raise service management maturity across the team.

    If your teams struggle to connect delivery with value and outcomes, ITIL 5 Foundation group training creates a shared service management language. Teams gain a common approach to value co-creation, the product and service lifecycle, and continual improvement.

    • Builds a shared ITIL 5 vocabulary across IT and digital service teams
    • Connects digital products and services to value co-creation and outcomes
    • Improves incident, problem and change ways of working across the lifecycle
    • Strengthens value stream thinking to reduce waste and improve flow
    • Enables customised delivery aligned with your service strategy
    • Standardises service management practice across business units
    • Provides flexible delivery for teams in Accra and across Ghana
    • Builds stronger in-house digital service management capability

    ITIL V5 Foundation Exam Format in AccraWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL V5 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL V5 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL V5 Foundation Certification Cost in Accra

    The total cost of getting ITIL V5 Foundation certified in Accra includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 5 Foundation certification training in Accra delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL Version 5 Foundation training cost in Accra is USD 1375

    Exam Cost:

    • PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITSM Jobs and Demand in AccraRoles and Sectors Hiring in Ghana

    ITIL 5 Foundation is increasingly valued across Accra by banks, telecoms, fintech firms and public-sector employers modernising their digital products and services. As Ghana pushes ahead with digital government, 5G and a fast-growing fintech ecosystem, employers want service teams who understand value co-creation and the product and service lifecycle. Demand spans service desk and support roles up to IT service delivery and IT management, and here is what the market is telling us right now.

    GH₵ 102,000

    Average IT Manager salary, Accra

    per year, WorldSalaries 2026

    GH₵ 33k-120k

    IT service and analyst pay range, Ghana

    per year, Paylab 2026

    450+

    Open IT roles listed, Ghana

    LinkedIn and JobwebGhana 2026

    5.9%

    Ghana real GDP growth

    projected 2026

    SECTORS HIRING

    • —Banking, Financial Services and Insurance
    • —Telecommunications and Mobile Money
    • —Fintech and Digital Payments
    • —Government and Public Sector Digital Services
    • —IT Services, Consulting and BPO
    • —Oil, Gas, Energy and Mining

    GROWTH TRENDS

    • —Ghana's real GDP projected to grow around 5.9 per cent in 2026
    • —National 5G rollout targeting 80 per cent population coverage
    • —Ghana Card digital ID and e-government expanding service demand
    • —Over 200 fintech firms scaling digital products and services
    • —Global IT players such as IBM, TCS and Cognizant growing local delivery
    • —Mobile money at scale raising the bar for reliable IT operations

    Sources: PayScale, Glassdoor, WorldSalaries, Paylab (Ghana) 2026; LinkedIn, JobwebGhana; Trade.gov Ghana ICT; Bank of Ghana fintech data 2026.

    Market Forces Making ITIL 5 Skills Valuable in Accra

    Digital Government at Scale

    Ghana Card, e-services and digital-government platforms must stay reliable for millions of citizens, creating strong demand for service teams who can manage products and services across the lifecycle.

    ITIL 5 builds value system and lifecycle skills

    Mobile Money Reliability Pressure

    With mobile money accounts in the tens of millions and huge transaction volumes, operators need disciplined incident, problem and improvement practices, exactly what ITIL 5 Foundation introduces.

    ITIL 5 builds practice and continual improvement skills

    Fintech Growth Outpacing ITSM Maturity

    Over 200 fintech firms are scaling fast, but many lack a consistent service management approach. ITIL 5 value co-creation and lifecycle thinking helps teams grow reliable digital services.

    ITIL 5 builds value co-creation skills

    Modern Service Management Skills Gap

    Ghana has strong IT support talent but fewer professionals trained on the current ITIL 5 digital service management approach, making Version 5.0 holders stand out to employers.

    ITIL 5 makes certified professionals stand out

    5G and Connectivity Rollout

    National 5G expansion, new submarine cables and fibre backbone growth demand coordinated service operations and value stream management to keep new services flowing smoothly.

    ITIL 5 builds value stream and flow skills

    Value Leakage in Digital Delivery

    As organisations fund more digital initiatives, weak links between work and outcomes cause waste. Value Stream Mapping and Management helps teams see flow, cut waste and lift value.

    ITIL 5 builds value stream mapping skills

    Sources: Trade.gov Ghana ICT and Digital Economy guides; Bank of Ghana; The Fintech Times (Ghana) 2026; African Leadership Magazine 2026.

    ITIL 5 Foundation is more than a certificate. It is a modern service management foundation for Accra's digital economy. Join professionals building value-led IT services and start your ITIL 5 journey today.

    Your Accra Career Transformation

    From Where You Are to ITIL 5 Certified,

    And Where ITIL 5 Foundation Takes You

    Ghana's digital economy is expanding with fintech, mobile money and digital government, and employers increasingly separate professionals with a current service management credential from the rest. Here is which side of that line you want to be on.

    Today

    Pay capped in support roles with limited leverage to negotiate in Ghana

    After ITIL 5

    IT service management roles in Accra rise into six-figure GH₵ bands, with IT manager pay averaging around GH₵ 102,000

    Today

    Shortlisted less often for roles that list ITIL as preferred

    After ITIL 5

    Eligible for service management roles across banking, telecoms, fintech and the public sector

    Today

    Strong on daily support, but employers want value-led service thinking

    After ITIL 5

    Fluent in modern digital product and service management and value streams

    You earn your ITIL 5 Foundation

    Before

    Skills proven mainly by experience, with no current, recognised ITSM credential

    Now you have

    A current AXELOS (PeopleCert) service management credential recognised across Ghana and globally

    Before

    Stuck in support tasks with limited path into service management

    Now you have

    A clear route into IT service delivery and service management roles

    Before

    Task focused, with limited view of how services create value

    Now you have

    Command of value co-creation, the ITIL Value System and the product and service lifecycle

    Before

    Knowledge tied to older frameworks that employers are moving beyond

    Now you have

    A modern credential built for the digital era, ahead of ITIL 4 only holders

    "The gap between running tasks and managing services that create value is increasingly a recognised credential, and the employers that matter already know it."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: PayScale, Glassdoor, WorldSalaries, Paylab (Ghana) 2026.

    How to Get ITIL V5 Founfdation Certified in Accra Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Accra is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Step 1

    Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4

    Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5

    Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6

    Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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    100% Secure and Safe download

    Skills You Will Build in ITIL 5 FoundationThe Nine Foundation Topic Areas Explained

    This ITIL 5 Foundation programme builds a working grasp of digital product and service management, from the ITIL Value System to value streams. By the end, learners can speak the language of value co-creation and are ready for the Version 5.0 exam.

    Digital Product and Service Management

    The skills covered in ITIL 5 Foundation start here: understand what defines digital products and services, how value is created, the product and service lifecycle, and why continual improvement is foundational in the digital era.

    Value Co-Creation

    Learn how value is co-created with consumers and stakeholders, weighing outcomes, costs, risks, experience and sustainability, and moving from output-focused to outcome-focused service delivery.

    The Four Dimensions

    Apply a holistic view across Organizations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, plus the external PESTLE factors that shape them.

    The ITIL Value System

    See how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.

    The Seven Guiding Principles

    Put the guiding principles to work: focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think holistically, keep it simple, and optimise and automate.

    The Product and Service Lifecycle

    Understand the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and how they work together to create value.

    ITIL Management Practices

    Explore the role of ITIL 5 management practices and how official practice guides support consistent, effective ways of working that teams can adapt to their own context.

    Continual Improvement and Value Streams

    Use the continual improvement model step by step, and learn to identify, map and manage value streams to improve flow, visibility and outcomes across digital services.

    Who Should TakeITIL V5 Foundation Certification Training in Accra?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1375

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

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    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1375

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis LearningFor Your ITIL 5 Foundation Certification Training in Accra?

    Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations in Accra who want a current, digital-era service management credential. As a PeopleCert Accredited Training Organization, we combine accredited trainers, aligned courseware, flexible delivery and dedicated support. As a trusted ITIL Version 5 Foundation training company in Accra, we focus on real learning outcomes. Whether you enrol as an individual learner or plan corporate training for your team, we provide a professional learning experience built around practical understanding, real-world application and exam readiness.

    • PeopleCert Accredited Training Organization delivering the official ITIL 5 syllabus
    • Experienced, PeopleCert-accredited trainers with real service management exposure
    • Flexible formats: live online, classroom and corporate group training
    • ITIL 5 Foundation aligned courseware, case studies and mock exams
    • First-attempt guidance to help you clear the Version 5.0 exam
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Trusted by professionals and organisations across Ghana and worldwide

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in AccraInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Accra

    Movenpick Ambassador Hotel, Liberia Avenue, West Ridge, Accra, Korle-Klottey Municipal District, Greater Accra Region, Ghana

    ITIL Version 5 Foundation Training Location in Accra

    Kempinski Hotel Gold Coast City, 66, Guinea Bissau Loop, Ridge, Ministerial Area, Accra, Korle-Klottey Municipal District, Greater Accra Region, Ghana

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    Group Training for IT TeamsFor Your Organisation in Accra

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    • Upskill whole service desk, operations and digital product teams together
    • Customised schedules aligned with your team's availability in Accra
    • Flexible delivery through onsite, live virtual or blended formats
    • PeopleCert-accredited trainers with real service management experience
    • Role-based examples drawn from banking, telecoms and fintech contexts
    • Dedicated coordination and progress tracking for corporate programmes
    • Scalable delivery for teams across Ghana and global locations

    Leading Organisations

    MTN GhanaEcobankGCB BankTelecel GhanaIPMCHubtel

    What Our Learners Say

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    Passed on My First Attempt

    "The trainer made the ITIL Value System and value streams genuinely easy to follow. I went from confused about ITIL 5 to passing the exam on my first attempt, and I now use the guiding principles daily on our service desk."

    Kwame Mensah

    IT Service Desk Analyst

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    A Clear Upgrade from ITIL 4

    "Coming from an ITIL 4 background, I wanted to understand what changed in Version 5.0. The sessions on digital product and service management and the product lifecycle were exactly what I needed, and the mock exams built my confidence."

    Ama Boateng

    IT Operations Analyst

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    Practical and Relevant to My Work

    "Practical, well-paced and grounded in real examples from fintech and telecoms. The continual improvement model and value stream mapping sessions changed how I look at our digital services in Accra."

    Kofi Owusu

    Digital Product Owner

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    0/0

    Great Outcome for Our Whole Team

    "We trained our whole service management team through Invensis Learning. The corporate delivery was flexible around our shifts, and the shared ITIL 5 vocabulary has made our incident and change conversations far more consistent."

    Abena Asante

    IT Service Delivery Manager, Banking Sector

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    0/0

    Reliable Partner for Group Training

    "As an L&D lead, I needed a provider that could align a group cohort to the current syllabus quickly. The trainers were accredited and responsive, and our pass rate was strong. We will run the next cohort with them too."

    Yaw Darko

    Learning and Development Lead, Telecoms

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    We also deliver ITIL Version 5 Foundation Certification Trainingacross multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation gives you a current, globally recognised service management credential from AXELOS (PeopleCert) at a time when Accra's banks, telecoms, fintech firms and public-sector bodies are modernising digital services. It signals modern capability and opens IT service management and delivery roles across Ghana.

    General

    Is the ITIL 5 Foundation certification worth it in Accra?

    Yes. ITIL 5 Foundation gives you a current, globally recognised service management credential from AXELOS (PeopleCert) at a time when Accra's banks, telecoms, fintech firms and public-sector bodies are modernising digital services. It signals modern capability and opens IT service management and delivery roles across Ghana.

    What is ITIL 5 Foundation?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create, deliver and continually improve value in modern digital environments.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It adds an explicit focus on digital product and service management, introduces the product and service lifecycle as a core element, makes Value Stream Mapping and Management a dedicated topic, and updates the ITIL Value System for the digital era.

    Who should take ITIL 5 Foundation training?

    It suits IT service management professionals, service desk and operations staff, digital product managers, and business professionals working with digital service teams. It also fits ITIL 4 holders updating their knowledge and anyone planning to pursue higher ITIL 5 qualifications.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To maintain it, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal options at peoplecert.org.

    Pricing

    How much does ITIL 5 Foundation training cost in Accra?

    Training fees vary by format, whether live online, classroom or corporate group training, and by inclusions such as the exam voucher. Pricing is available on request in local terms. Contact a learning advisor for a quote tailored to your chosen format.

    What is included in the ITIL 5 Foundation course fee?

    The fee typically includes ITIL 5 Foundation aligned courseware, industry case studies, mock exams and practice questions, first-attempt exam guidance, and learner support. Exam voucher inclusion depends on the package you select. Request a quote to confirm what is included.

    Is the exam fee included in the training price?

    PeopleCert exam pricing varies by region and channel, and exam voucher inclusion depends on the training package. Some packages bundle the ITIL 5 Foundation exam voucher while others price it separately. Ask a learning advisor to confirm before you enrol.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, operations teams and departments in Accra. Contact us for a tailored group quote.

    What payment options are available?

    We accept major cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with single-answer multiple-choice questions, based on the official AXELOS (PeopleCert) ITIL 5 Version 5.0 syllabus. It covers nine topic areas from digital product and service management concepts through to value stream management.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and a time limit of 60 minutes (one hour). It is a closed-book, single-answer multiple-choice paper.

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65 per cent, which means answering at least 26 of the 40 questions correctly. Structured practice and mock exams during training help you prepare across all nine topic areas.

    Where can I take the ITIL 5 Foundation exam?

    You can sit the exam online through PeopleCert's OnVUE online proctored system, available 24/7, or at a PeopleCert authorized test centre. It is usually arranged through your accredited training provider as part of a training and exam package.

    Do I need any prerequisites or ITIL 4 to take the exam?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. ITIL 4 holders will find some familiar concepts, but ITIL 4 is not required.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers nine topic areas: Digital Product and Service Management Concepts, Value Co-creation, The Dimensions of Product and Service Management, the ITIL Value System, the Guiding Principles, the Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    Can a beginner take this course without IT experience?

    Yes. ITIL 5 Foundation is designed as an accessible entry point for both IT and business professionals. There are no prerequisites, and the training builds concepts from the ground up with practical examples and guided support.

    What learning materials are provided?

    You receive ITIL 5 Foundation aligned courseware, industry case studies illustrating service management in realistic scenarios, practice questions and mock exams, and first-attempt guidance to help you prepare for the Version 5.0 exam.

    Is the courseware aligned with the current ITIL 5 syllabus?

    Yes. The courseware is aligned to the official AXELOS ITIL 5 Foundation (Version 5.0) syllabus and delivered by a PeopleCert Accredited Training Organization.

    How long is the training programme?

    The instructor-led ITIL 5 Foundation programme runs for 16 hours, typically delivered over two full days or across four half-days, covering all nine Foundation topic areas and preparing you for the exam.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course in Accra?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to the schedule, courseware and learning resources. A learning advisor can help you pick the right batch.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training, and customised corporate group training, so you can choose the format that fits your schedule in Accra. Talk to an advisor to see upcoming batches.

    How soon can I start?

    New batches run regularly across live online and corporate formats. Contact a learning advisor to see upcoming schedules and choose a start date that suits you.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexible options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.