Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the EXIN VeriSM Foundation Certification?UntitledYour Entry into Modern Service Management

    The VeriSM Foundation (VeriSM-F) certification is an entry-level credential that introduces VeriSM, a service management approach built for the digital age. Awarded by EXIN and based on the framework developed by the IFDC, it teaches you how an organisation can define its own flexible service management approach rather than follow a single prescriptive method. Grounded in the current EXIN VeriSM Foundation Examination Specification, the training covers the VeriSM model, the management mesh, service culture, progressive practices and innovative technologies. You learn how to combine practices such as ITIL, Agile, DevOps and Lean to suit your organisation's context. For professionals in Fiji, where telecommunications, BPO and financial services are scaling digital operations fast, the credential signals modern, agnostic service management capability that employers value. It has no prerequisites, is open to IT and business professionals alike, and stays valid for life. Start your VeriSM journey with Invensis Learning.

    Invensis Learning is an EXIN Accredited Training Provider in Fiji, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    What Is the EXIN VeriSM Foundation Certification?Your Entry into Modern Service Management

    The VeriSM Foundation (VeriSM-F) certification is an entry-level credential that introduces VeriSM, a service management approach built for the digital age. Awarded by EXIN and based on the framework developed by the IFDC, it teaches you how an organisation can define its own flexible service management approach rather than follow a single prescriptive method.

    Grounded in the current EXIN VeriSM Foundation Examination Specification, the training covers the VeriSM model, the management mesh, service culture, progressive practices and innovative technologies. You learn how to combine practices such as ITIL, Agile, DevOps and Lean to suit your organisation's context.

    For professionals in Fiji, where telecommunications, BPO and financial services are scaling digital operations fast, the credential signals modern, agnostic service management capability that employers value. It has no prerequisites, is open to IT and business professionals alike, and stays valid for life. Start your VeriSM journey with Invensis Learning.

    Certification Badge

    Invensis Learning is an EXIN Accredited Training Provider in Fiji, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    Key Highlightsof the VeriSM™ Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured VeriSM Foundation Certification training in Fiji designed to help learners understand core concepts, frameworks, tools, and practices
    • Course content aligned with the latest syllabus, certification requirements, or industry learning objectives where applicable
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized VeriSM Foundation course online materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered through Instructor-led VeriSM Foundation training in Fiji by experienced trainers with relevant service management expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Fiji

    • Flexible learning options available for professionals seeking VeriSM Foundation training online
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to VeriSM Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance on certification preparation as part of the VeriSM Foundation certification program in Fiji
    • Earn a VeriSM Foundation certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Fiji
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability building through a Corporate VeriSM Foundation training program designed for team-based learning initiatives

    VeriSM Foundation Certification Eligibility in FijiDo You Qualify for the VeriSM™ Foundation Exam?

    VeriSM Foundation training does not require any prior experience or knowledge. However, it is advantageous for professionals to possess some level of familiarity with service management principles or IT service delivery.

    • There are no prerequisites criteria for taking the Online VeriSM Foundation training.

    • Familiarity with service management principles or IT service delivery is advantageous but not required.

    • Open to IT and service-management practitioners, transformation leads, DevOps engineers, business owners of services, and consultants.

    Why the VeriSM Foundation Credential Pays OffSkills Employers in Fiji Value

    For Individuals

    For Individuals

    VeriSM Foundation training gives IT and business professionals in Fiji a modern, framework-agnostic way to manage services in a digital world. You learn to define a service management approach that fits your organisation rather than forcing a single method onto it. Whether you work in telecoms, BPO, banking or government, the credential proves you can integrate ITIL, Agile, DevOps and Lean practices and design services around consumer outcomes.

    With no prerequisites and lifetime validity, this is an accessible first step that strengthens your service management profile and opens progression to VeriSM Essentials, Plus and Professional.

    • Proves modern, agnostic service management capability employers value
    • Requires no prior experience and stays valid for life
    • Builds fluency in the VeriSM model and management mesh
    • Shows you can combine ITIL, Agile, DevOps and Lean in one approach
    • Strengthens your profile for service desk to IT management roles in Fiji
    • Backed by EXIN, an internationally recognised examination body
    • Opens a clear path to VeriSM Essentials, Plus and Professional
    For Organizations

    For Organizations

    VeriSM Foundation group training helps Fijian organisations build a shared, modern approach to service management. Teams learn to integrate the practices they already use into one flexible, consumer-focused model. For telecoms, BPO providers, banks and government units scaling digital services, the training creates a common language for service culture, governance and continuous improvement.

    Delivered onsite or live online for your teams, the programme standardises service management thinking across departments and supports better, outcome-driven service delivery.

    • Creates a shared service management language across teams
    • Integrates existing ITIL, Agile and DevOps practices into one model
    • Improves consumer-focused, outcome-based service delivery
    • Supports digital transformation across Fijian operations
    • Standardises service culture and governance thinking
    • Flexible onsite or live online delivery for teams
    • Builds in-house capability without a single rigid framework

    VeriSM Foundation Exam Format in FijiWhat to expect on exam day

    The VeriSM Foundation exam validates your understanding of the VeriSM service-management framework for the digital age. The exam focuses on the VeriSM model, service-management principles, the management mesh, the four stages of the VeriSM model (Define, Produce, Provide, Respond), progressive practices, and integrating VeriSM with other service-management frameworks. Through a combination of multiple-choice questions, candidates are tested on their ability to apply VeriSM principles in real-world digital-service environments.

    Exam ComponentDetails
    Exam TypeMultiple choice questions
    No of Questions40 questions
    Exam Duration60 minutes
    Passing Score65% (26/40 marks required)
    TypeClosed book
    Conducted ByEXIN
    Testing BasisVeriSM Foundation BoK (IFDC)
    Testing FormatEXIN online proctored or test centre

    VeriSM Foundation Certification Cost in Fiji

    The total cost of earning the VeriSM Foundation credential typically includes the fee for VeriSM Foundation training and exam preparation, along with the certification examination cost.

    Training Cost Includes:

    • 2 days of expert-led EXIN-accredited VeriSM Foundation training
    • EXIN-aligned digital courseware on the IFDC VeriSM Foundation BoK
    • Scenario practice on the VeriSM model, Management Mesh, and progressive practices
    • Full-length 40-question mock exams that mirror the live EXIN paper
    • The VeriSM™ Foundation training cost in Fiji is FJD 2630

    Exam Cost:

    • EXIN VeriSM Foundation exam fee paid to EXIN
    • Online proctored delivery via the EXIN candidate portal (or at an EXIN test centre)
    • 40 multiple-choice questions, 60 minutes, 65% pass mark (26 of 40), closed book
    • Exam available in English, Portuguese, Chinese, Dutch, German, and Japanese
    • Lifetime-valid EXIN VeriSM Foundation credential — no formal renewal required

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where VeriSM Skills Take Your Career in FijiRoles, Demand and Pay

    Modern service management skills are increasingly sought across Fiji as telecommunications, BPO and KPO, banking and government accelerate digital delivery. VeriSM Foundation certified professionals stand out because they can integrate ITIL, Agile and DevOps practices rather than rely on a single framework. Demand spans service desk and support roles through to IT service managers and heads of IT, and here is what the market is showing right now.

    FJ$70,500

    Average IT Manager salary, Fiji

    per year, Glassdoor 2026

    FJ$40,000

    IT support pay, Suva

    average, WorldSalaries 2026

    15,000

    BPO and KPO workforce target

    by 2030, Investment Fiji

    8% a year

    Tech sector growth

    to 2027, industry estimate

    SECTORS HIRING

    • —Telecommunications and Connectivity
    • —Business Process and Knowledge Process Outsourcing
    • —Banking, Financial Services and Insurance
    • —Government and Public Sector Digital Services
    • —Tourism, Aviation and Hospitality
    • —IT Services and System Integration

    GROWTH TRENDS

    • —Australia and New Zealand nearshoring into Fiji BPO and KPO
    • —UTC+12 timezone advantage for real-time NZ and AU delivery
    • —Government digital transformation and rural connectivity rollout
    • —5G expansion by Vodafone and Digicel Fiji
    • —Shift from call centres to high-value KPO and cybersecurity
    • —Multi-framework IT estates needing integrated service management

    Sources: Glassdoor, WorldSalaries, PayScale, Paylab (Fiji) 2026; Investment Fiji, Outsource Accelerator, US ITA Country Commercial Guide 2025-2026.

    Service Management Challenges Fuelling Demand in Fiji

    Fragmented Frameworks Across IT Teams

    Many Fijian enterprises run ITIL, Agile and DevOps in silos, creating gaps that the VeriSM management mesh is designed to integrate into one coherent, consumer-focused service approach.

    VeriSM builds an integrated service management approach

    Rapid BPO and KPO Expansion

    As Australian and New Zealand firms nearshore to Fiji, providers must deliver consistent, outcome-focused services at scale, driving demand for modern, flexible service management skills.

    VeriSM supports consistent service at scale

    Digital Transformation Skills Gap

    Telecoms, banks and government are digitising fast, yet few professionals can shape a flexible, context-driven service management approach that keeps pace with continuous change.

    VeriSM builds context-driven service capability

    Rising Consumer Expectations

    5G, cloud and always-on services raise the bar for service quality across Fiji, so organisations need people who can design and govern services around real consumer outcomes.

    VeriSM designs services around consumer outcomes

    Sources: US ITA Country Commercial Guide (Fiji ICT and Digital Economy) 2025-2026; Outsource Accelerator, Investment Fiji, FBC News 2025-2026.

    VeriSM Foundation is more than a credential. It equips you to unify the practices your organisation already uses into one flexible service approach. Join professionals shaping modern service delivery in Fiji. Start your journey today.

    Your Fiji Career Transformation

    Your Career Before and After VeriSM Foundation

    The Shift Modern Service Management Delivers

    Fiji's digital economy is expanding with BPO and KPO growth, telecoms investment and government transformation, and employers increasingly value professionals who can manage services flexibly. Here is which side of that line you want to be on.

    Today

    Pay capped in support roles with limited leverage in the Fijian market

    After VeriSM

    IT service manager roles in Fiji reach around FJ$72,000, with heads of IT far higher

    Today

    Shortlisted less often for roles that expect agnostic service management skills

    After VeriSM

    Eligible for modern service management roles across telecoms, BPO, banking and government

    Today

    Confident in operations, but employers want a broader service management view

    After VeriSM

    Fluent in designing services around consumer outcomes and governing at scale

    You earn your VeriSM Foundation

    Before

    Service management skills tied to one framework and hard to prove

    Now you have

    A modern, EXIN-backed service management credential recognised worldwide

    Before

    Practices running in silos with no unifying model

    Now you have

    The ability to integrate ITIL, Agile, DevOps and Lean into one approach

    Before

    Limited progression beyond support and operational roles

    Now you have

    A clear route from service desk roles into IT service management

    Before

    Recognition that fades when you change employer or sector

    Now you have

    A credential that travels across sectors and across the Pacific and beyond

    "In a digital-first economy, the professionals who can shape a flexible, context-driven service model are the ones organisations increasingly want to hire."

    Join thousands of professionals who trained with Invensis Learning and moved their careers forward.

    Sources: Glassdoor, WorldSalaries, PayScale, Paylab (Fiji) 2026.

    How to Get VeriSM Foundation Certified in FijiStep-by-Step Certification Process

    The path to Online VeriSM Foundation certification follows a straightforward single-exam route. Complete the accredited training program, schedule the examination through EXIN, pass the assessment, and earn a globally recognized service management credential.

    Step 1: Enroll in VeriSM Foundation Training

    Enroll for an upcoming Online VeriSM Foundation course through Invensis Learning , an Accredited Partner of EXIN , and attend the 2-day training.

    Step 2: Schedule the Exam

    Once you have completed the Online VeriSM Certification Training Course, you can schedule your exam online through the EXIN website. The exam is available in English, Portuguese, Chinese, Dutch, German, and Japanese.

    Step 3: Take the Exam

    The VeriSM Foundation exam is a multiple-choice exam that consists of 40 questions. You have 60 minutes to complete the exam. The exam is closed-book, which means you cannot use any resources to help answer the questions.

    Step 4: Qualify the Exam

    To pass the exam, you must score 65% or higher. You will receive your results immediately after you complete the exam.

    Step 5: Get Certified

    Once you have passed the exam, you will be awarded the Online VeriSM Foundation certification.

    Step 6: Maintain Your Certification

    Uphold the value of your VeriSM Foundation certification by engaging in continuous learning and acquiring Professional Development Units (PDUs).

    Step 1

    Enroll in VeriSM Foundation Training

    Enroll for an upcoming Online VeriSM Foundation course through Invensis Learning , an Accredited Partner of EXIN , and attend the 2-day training.

    Step 2

    Schedule the Exam

    Once you have completed the Online VeriSM Certification Training Course, you can schedule your exam online through the EXIN website. The exam is available in English, Portuguese, Chinese, Dutch, German, and Japanese.

    Step 3

    Take the Exam

    The VeriSM Foundation exam is a multiple-choice exam that consists of 40 questions. You have 60 minutes to complete the exam. The exam is closed-book, which means you cannot use any resources to help answer the questions.

    Step 4

    Qualify the Exam

    To pass the exam, you must score 65% or higher. You will receive your results immediately after you complete the exam.

    Step 5

    Get Certified

    Once you have passed the exam, you will be awarded the Online VeriSM Foundation certification.

    Step 6

    Maintain Your Certification

    Uphold the value of your VeriSM Foundation certification by engaging in continuous learning and acquiring Professional Development Units (PDUs).

    Module 1: The Service Organization

    • Organizational context
    • Organizational governance
    • Digital transformation

    Module 2: Service Culture

    • Define a service culture
    • Explain the elements of a service culture

    Module 3: People and Organizational Structure

    • Organization structure
    • Service management challenges

    Module 4: The VeriSM Model

    • The VeriSM model
    • Adapting the VeriSM model

    Module 5: Progressive Practices

    • Progressive practices

    Module 6: Innovative Technologies

    • Impact of technology

    Module 7: Getting Started

    • Getting started

    Course Curriculumof the VeriSM™ Foundation Certification Training

    The VeriSM Foundation curriculum follows the official IFDC VeriSM Foundation syllabus and covers seven modules across the digital service management lifecycle.

    • Organizational context
    • Organizational governance
    • Digital transformation

    Governance and context questions here connect directly to nearly every later module.

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    Skills You Will Build in This ProgrammeCapabilities for Modern Service Delivery

    The skills covered in VeriSM Foundation span the seven topic areas of the EXIN examination, from the VeriSM model to innovative technologies. By the end, you can help an organisation define, apply and evolve its own service management approach.

    The VeriSM Model and Management Mesh

    Understand the VeriSM model, its governance, principles and four stages (Define, Produce, Provide, Respond), and how the management mesh integrates resources, environment and practices into a flexible service management approach.

    Building a Service Culture

    Learn how consumer-centric values, behaviours and ethics shape a modern service organisation, and how culture underpins every service management decision during periods of digital change.

    Selecting Progressive Practices

    See how ITIL, Agile, DevOps, Lean, SIAM and other practices fit within the management mesh, and how to select and combine them to match your organisation's context and needs.

    Applying Innovative Technologies

    Explore how cloud, artificial intelligence, automation, IoT and analytics influence service management, and how to manage the risks and opportunities these technologies bring.

    People and Organisational Structure

    Understand how teams, roles, collaboration and servant leadership enable service delivery, and why cross-functional working matters for service organisations in the digital age.

    Getting Started with VeriSM

    Learn the practical steps to assess current maturity, define an initial management mesh, integrate existing frameworks and drive continuous improvement over time.

    Who Should TakeVeriSM Foundation Certification Training in Fiji?

    Service Managers

    IT Architects

    Service Desk Manager

    Project Managers

    Process Owners

    Process Managers

    IT Manager

    Business Analysts

    Quality Managers

    Who Can Take This Certification Training

    VeriSM Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service management learning and professional development journey.

    VeriSM™ Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    FJD 2630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    VeriSM™ Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Untitled

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom VeriSM Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official EXIN-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Untitled

    VeriSM™ Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen service management capabilities, standardize operational practices, and support workforce development through customized team learning initiatives. This format is ideal for VeriSM Foundation training for companies in Fiji seeking to build modern service management capabilities across teams.

    Official EXIN-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Untitled

    VeriSM™ Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Untitled

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides VeriSM Foundation coaching for professionals seeking individualized support and focused guidance on modern service management concepts and practices.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    VeriSM™ Foundation Live Virtual Training

    VeriSM™ Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    FJD 2630

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis LearningFor Your VeriSM Foundation Certification Training in Fiji

    Invensis Learning delivers structured VeriSM Foundation training for individual professionals and organisations in Fiji looking to build modern service management capability and prepare for the EXIN exam. Our programmes combine accredited trainers, flexible delivery formats, organised courseware and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, we provide a professional learning experience as a trusted VeriSM Foundation training company in Fiji, built around practical understanding, real-world application and measurable outcomes.

    • Authorised training partner delivering EXIN-aligned VeriSM Foundation courseware
    • Accredited, experienced trainers with real IT service management practice
    • Live online, classroom and self-paced formats to fit working professionals in Fiji
    • Comprehensive exam preparation with practice questions and mock tests
    • ISO 9001:2015 quality and ISO 27001:2022 information security certified
    • Dedicated learner support before, during and after training
    • Customised corporate group training for teams across Fiji
    • Globally recognised certification trusted by employers worldwide

    50+

    Industries Served

    1-to-1

    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    100+

    Countries Served

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    VeriSM Foundation Training Locations in FijiInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    VeriSM Foundation Training Location in Fiji

    Sofitel Fiji Resort & Spa, Fiji

    VeriSM Foundation Training Location in Fiji

    Hilton Fiji Beach Resort & Spa, Fiji

    corporate banner

    Corporate VeriSM Foundation TrainingFor Teams in Fiji

    Untitled

    • Suitable for small, medium and large teams
    • Customised schedules based on team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Experienced trainers with real service management expertise
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and support for corporate programmes
    • Scalable delivery for teams across Fiji and global locations

    Trusted by Leading Organisations

    Vodafone FijiTelecom FijiBSPANZ FijiFiji AirwaysDigicel Fiji

    What Our Learners Say

    Untitled

    The Management Mesh Finally Made Sense

    "The VeriSM Foundation course finally gave me one way to think about the ITIL, Agile and DevOps practices we already use. The trainer's real examples made the management mesh click, and I passed the exam on my first sitting."

    Aliki Rokolekutu

    Service Desk Team Lead

    Untitled

    0/0

    Beginner-Friendly and Exam-Ready

    "As an IT support analyst with no formal service management background, I found the training beginner-friendly and well structured. The practice questions matched the real exam closely and built my confidence."

    Mereani Vular

    IT Support Analyst

    Untitled

    0/0

    A More Consumer-Focused Way to Work

    "The sessions on service culture and consumer outcomes changed how I approach my role. I now think about services from the customer's perspective first, which has helped me coordinate delivery far better."

    Anand Prasad

    IT Service Coordinator

    Untitled

    0/0

    A Shared Language Across Our Team

    "We trained a mixed team of IT and operations staff, and VeriSM gave everyone a shared language for service management. Delivery was flexible around our shifts, and the trainer tailored examples to our telecoms environment."

    Sekove Naiqama

    IT Operations Manager, Telecommunications

    Untitled

    0/0

    Ideal for Upskilling Our BPO Teams

    "As an L&D lead at a BPO provider, I needed training that would upskill teams without forcing a single framework. Invensis Learning delivered a well-organised corporate programme with strong support and clear reporting."

    Lanieta Tuilagi

    Learning and Development Manager, BPO Sector

    Untitled

    0/0



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    Invensis Learning delivers industry-leading VeriSM™ Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    VeriSM Foundation is an entry-level EXIN credential that validates your understanding of VeriSM, a service management approach for the digital age. It covers the VeriSM model, the management mesh, VeriSM patterns and how an organisation can define its own flexible service management approach.

    General

    What is the VeriSM Foundation certification?

    VeriSM Foundation is an entry-level EXIN credential that validates your understanding of VeriSM, a service management approach for the digital age. It covers the VeriSM model, the management mesh, VeriSM patterns and how an organisation can define its own flexible service management approach.

    Is VeriSM Foundation worth it for professionals in Fiji?

    Yes. As telecoms, BPO, banking and government in Fiji accelerate digital delivery, employers value professionals who can integrate ITIL, Agile and DevOps rather than rely on one framework. The credential is recognised internationally by EXIN and strengthens your service management profile.

    Who should take the VeriSM Foundation course?

    It suits IT service management practitioners, IT and business professionals, ITIL holders wanting a broader view, and early-career professionals. Because VeriSM is framework-agnostic, it is relevant to anyone in a digitally-enabled organisation who wants to understand modern service management.

    Are there any prerequisites for VeriSM Foundation?

    No. VeriSM Foundation has no formal prerequisites. It is the entry point to the EXIN VeriSM scheme and is open to everyone, regardless of education, experience or prior IT service management knowledge.

    How long is the VeriSM Foundation certification valid?

    The certification is valid for life. It does not expire, and there is no renewal, re-examination or continuing education requirement once you pass.

    Pricing

    How much does VeriSM Foundation training cost in Fiji?

    Training fees vary by format, whether live online, classroom or corporate group delivery. For current pricing in Fiji, request a quote from a learning advisor and we will share the options that suit you.

    What is included in the course fee?

    The fee typically includes EXIN-aligned courseware, practice questions, mock tests, exam preparation guidance, learner support and a course completion certificate. Exact inclusions depend on the plan you choose.

    Is the EXIN exam fee included in the training price?

    EXIN prices its exam by region and purchasing channel, so the exam voucher may be bundled with training or purchased separately. Confirm the current fee with your advisor, and ask about a combined training and exam package.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for teams across Fiji. Contact us for a tailored group quote.

    What payment methods are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that works best for you.

    Exam

    What is the format of the VeriSM Foundation exam?

    The exam is closed book with 40 single-answer multiple-choice questions. It is delivered by EXIN, either through online proctoring or at an accredited testing location.

    How many questions are on the exam and how long is it?

    The VeriSM Foundation exam has 40 questions and a time limit of 60 minutes (one hour).

    What is the passing score for VeriSM Foundation?

    The pass mark is 65%, which means answering at least 26 of the 40 questions correctly.

    What topics does the exam cover?

    The EXIN examination covers seven topic areas: The Service Organization, Service Culture, People and Organisational Structure, the VeriSM Model, Progressive Practices, Innovative Technologies, and Getting Started.

    Where can I take the VeriSM Foundation exam in Fiji?

    You can sit the exam online through EXIN's online proctored system from home or the office, or at an EXIN accredited testing location. The exam is often arranged as part of a training and exam bundle.

    What happens if I do not pass the first time?

    You can resit the EXIN exam. We provide preparation support and practice tests to help you pass, and your advisor can confirm EXIN's current re-sit policy and any fees before you book.

    Course Content

    What will I learn in the VeriSM Foundation course?

    You will learn the VeriSM model and management mesh, service culture, people and organisational structure, progressive practices such as ITIL, Agile, DevOps and Lean, innovative technologies, and how to get started with VeriSM in a real organisation.

    Do I need service management experience to start?

    No prior experience is needed. The course is beginner-friendly and starts from first principles, so IT and business professionals at any stage can follow it comfortably.

    What learning materials are provided?

    You receive EXIN-aligned courseware, practice questions mapped to the exam, topic-wise quizzes and revision aids, plus trainer guidance throughout the programme.

    How is the training delivered and how long is it?

    The programme runs for around 16 hours, typically over two days, and is available as live online, classroom or corporate group training. You can pick the format that fits your schedule.

    Is the courseware aligned to the current EXIN specification?

    Yes. The courseware is aligned to the current EXIN VeriSM Foundation Examination Specification and the VeriSM framework, so you prepare against the topics the exam actually tests.

    Enrollment

    How do I enrol in VeriSM Foundation training in Fiji?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing.

    What training formats are available?

    We offer live online (virtual) instructor-led training, classroom training, self-paced e-learning and customised corporate group training, so you can learn in the way that suits you best.

    When can I start?

    We run regular batches for individuals and can schedule dedicated corporate sessions around your team. See upcoming schedules or ask an advisor about the next available cohort.

    Can I reschedule or transfer my batch?

    Yes. Flexi options let you reschedule or move to another batch on selected plans. Contact our support team to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.