ITIL Version 5 Foundation Training in Dominican Republic

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ITIL 5 Foundation training in the Dominican Republic gives IT and business professionals an accredited route into modern digital product and service management. Master the ITIL Value System, the four dimensions and the guiding principles, and prepare for the PeopleCert exam with experienced, AXELOS-aligned trainers in flexible online and in-house formats.

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Hours

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Want to Train Your Team?

Build Modern IT Service Skills with ITIL 5 in Dominican Republic

Starts from

DOP 73460

What Is ITIL Version 5 Foundation?Your Starting Point in Service Management

The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS, examined by PeopleCert, that introduces modern digital product and service management. ITIL Version 5 Foundation certification training in the Dominican Republic gives you a recognised, practical grounding in how organisations create, deliver and continually improve value in digital environments.

Built for IT and business professionals across Santo Domingo, Santiago and beyond, this programme suits service desk staff, support analysts, IT managers and anyone moving into service management. You learn the ITIL Value System, the four dimensions of product and service management, the guiding principles and the product and service lifecycle, then sit the global ITIL 5 Foundation exam.

With banks, telecoms, nearshore delivery centres and public-sector teams standardising how they run digital services, certified professionals are increasingly in demand. Start your ITIL 5 journey with Invensis Learning and build skills employers value.

Key Highlightsof the ITIL Version 5 Foundation Training Course

End-to-End Learning and Certification Readiness

Structured ITIL 5 Foundation certification training in Dominican Republic designed to help learners
Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Dominican Republic
Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
Guided preparation support for learners pursuing certification, assessment, or professional skill validation

Structured Courseware and Learning Resources

Access to organized course materials that support step-by-step learning
Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
Practice questions, assignments, quizzes, or mock assessments included where applicable
Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

Instructor-Led, Practical Learning Experience

Live interactive sessions delivered by experienced trainers with relevant domain expertise
Real-world examples, case discussions, and practical activities to improve applied understanding
Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
Training focused on helping learners apply concepts at work, not just complete the course content

Flexible Learning Support in Dominican Republic

Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
Learning support designed to help participants stay on track throughout the training journey
Additional revision, retake, or post-training support may be available based on the selected course

Learn the Core Concepts Covered in the Course

Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
Explore practical use cases that show how the concepts are applied in professional environments
Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

Assessment, Practice, and Completion Support

Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
Use assessments to identify learning gaps and strengthen weak areas
Receive guidance through a structured ITIL 5 Foundation exam prep training in Dominican Republic
Earn a course completion certificate after successfully meeting the course requirements

Career and Workplace Application

Build practical skills that support professional growth, role advancement, and improved job performance in Dominican Republic
Strengthen confidence in applying course concepts to workplace challenges
Improve professional credibility through structured training and certification preparation where applicable
Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

ITIL V5 Foundation Certification Eligibility in Dominican RepublicDo You Qualify for the ITIL V5 Foundation Exam?

ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

No formal prerequisites — open to anyone interested in IT service management.
Suitable for IT professionals, service desk and support staff, and ITSM practitioners.
Useful for managers and business stakeholders who interact with IT services.
A basic familiarity with IT services is helpful but not required.

Why ITIL 5 Foundation Is Worth ItValue for Professionals and Teams

For Individuals

ITIL 5 Foundation training helps IT and business professionals build practical service management capability and prepare for the PeopleCert exam. The certification suits support analysts, service desk staff and IT coordinators who want to grow into structured service management roles. Whether you are formalising skills you already use, moving up from a help desk, or supporting digital services in banking, telecoms, BPO or the public sector, this training builds capability aligned with what Dominican employers now expect.

If you want a recognised, entry-level credential that proves you understand how value is created and delivered through digital services, ITIL 5 Foundation is a clear first step. You gain framework knowledge, exam readiness and a structured path employers across the Dominican Republic respect.

Earn a globally recognised AXELOS and PeopleCert credential
Stand out for service desk, ITSM and IT management roles
Speak the shared language of modern digital service management
Apply the ITIL Value System and guiding principles at work
Prepare with confidence for the ITIL 5 Foundation exam
Improve your earning potential in the Dominican IT market
Move from support or project work into service roles
Hold a credential that travels across sectors and borders

For Organizations

ITIL 5 Foundation group training helps organisations raise service management maturity by giving teams a common framework and practical, consistent ways of working. The training can be delivered for service desks, IT operations and cross-functional digital teams. For organisations standardising how they run and improve digital services, this training provides a scalable, flexible foundation that supports better outcomes for customers and users.

If your service teams work to different standards, ITIL 5 Foundation training creates a shared approach to value co-creation, the guiding principles and the service lifecycle. Teams gain a consistent vocabulary that improves collaboration and service quality.

Builds a shared service management language across teams
Standardises incident, request and change practice
Connects IT service delivery to business value
Improves reliability and consistency of digital services
Supports onboarding and capability building at scale
Enables customised training aligned to your operating model
Strengthens service quality across departments and sites
Provides flexible delivery for distributed teams

ITIL V5 Foundation Exam Format in Dominican RepublicWhat to expect on exam day

The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

Exam Component	Details
Exam Name	ITIL V5 Foundation
Conducted By	PeopleCert
Exam Duration	60 minutes
Number of Questions	40 multiple-choice questions
Passing Score	65% (26 of 40 correct)
Exam Format	Multiple-choice, closed book; online proctored or test center
Testing Basis	ITIL V5 Foundation syllabus
Testing Format	PeopleCert online proctored or test center
Book	Closed book
Certificate Validity	3 years; renew via PeopleCert CPD or re-exam

ITIL V5 Foundation Certification Cost in Dominican Republic

The total cost of getting ITIL V5 Foundation certified in Dominican Republic includes the training fee and the certification exam fee.

Training Cost Includes:

Accredited ITIL 5 Foundation certification training in Dominican Republic delivered by experienced service management instructors
Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
Expert guidance throughout the learning journey, including exam preparation strategies and revision support
The ITIL Version 5 Foundation training cost in Dominican Republic is DOP 73460

Exam Cost:

PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
PeopleCert online proctored or test center delivery
ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

Where ITIL 5 Skills Pay off in Dominican RepublicRoles, Demand and Pay

ITIL 5 Foundation is becoming a practical marker of service management capability across the Dominican Republic, valued by banks, telecoms, nearshore delivery centres and public-sector teams that run digital services at scale. As organisations standardise how they support and improve those services, professionals who understand the framework are increasingly sought after. Demand spans service desk, ITSM analyst and IT service management roles, and here is what the local market is telling us right now.

RD$60k-120k

Experienced IT pay, Dominican Republic

per month, salary research 2026

10-20%

Santo Domingo salary premium

versus smaller towns, 2026

Up to 40%

Nearshore release-cycle speed-up

faster deployment, nearshore reports 2026

~90%

Banco Popular operations online

conducted digitally, 2026

SECTORS HIRING

—Banking, Financial Services and Insurance
—Telecommunications
—IT Outsourcing and Nearshore BPO
—Government and Public Sector
—Tourism and Hospitality Technology
—Retail and E-commerce

GROWTH TRENDS

—Agenda Digital 2030 modernising public services
—Nearshore delivery hub for cloud, security and AI
—Banks running near fully digital operations
—Claro and Altice expanding network services
—Tier-III data centres and subsea fibre capacity
—Standardised ITSM in demand as service desks scale

Sources: PayScale, Paylab, Glassdoor, worldsalaries (Dominican Republic) 2026; Agenda Digital 2030; nearshore IT market reports 2026.

Designation

ITIL Version 5 Foundation Certified Professionals in Dominican Republic : Salary Insights and Trends

Hiring Companies in Dominican Republic

RD$360K

Min

RD$540K

Average

RD$780K

Max

PayScale · Paylab · Glassdoor (Dominican Republic) 2026

TeleperformanceAloricaClaroAltice

Source: Teleperformance · Alorica · Claro · Altice

Market Forces Driving ITSM Demand in the Dominican Republic

Service Desks Scaling Faster Than Process

Nearshore support and IT delivery centres in Santo Domingo are growing fast, but many scale headcount before processes. ITIL 5 Foundation gives teams the shared practices that growth needs.

ITIL 5 builds structured service management skills

Banking's Near Total Shift to Digital

With leading banks running close to 90% of operations online, downtime is costly. Employers need staff who understand incident, request and availability practice to keep digital services reliable.

ITIL 5 builds incident and service value skills

Public Services Modernising Under Agenda Digital 2030

Government digitisation under Agenda Digital 2030 expands the number of public digital services to design, run and improve, raising demand for people grounded in service management discipline.

ITIL 5 builds service lifecycle and governance skills

Telecom Complexity Across Claro and Altice

Expanding mobile and fixed networks mean more services to support across more channels. Structured service operations help telecom teams manage that complexity without losing service quality.

ITIL 5 builds end-to-end service delivery skills

Shortage of Framework-Certified ITSM Talent

The Dominican market has deep IT support talent but fewer professionals with a formal service management framework. ITIL 5 Foundation helps certified candidates stand out to employers.

ITIL 5 makes certified professionals stand out

Cost and Uptime Pressure on Nearshore Delivery

The country's nearshore cost advantage only holds with reliable, standardised delivery. Teams that apply continual improvement and consistent practice protect both uptime and client trust.

ITIL 5 builds continual improvement skills

Sources: Agenda Digital 2030; nearshore BPO and IT outsourcing reports; Banco Popular, Claro, Altice (Dominican Republic) 2026.

ITIL 5 Foundation is more than a certificate. It is a practical edge for anyone running digital services in the Dominican Republic. Join professionals who standardise service delivery and connect IT to value. Start your journey today.

Your Dominican Republic Career Shift

Your Career Before and After ITIL 5 Foundation

See the Difference Certification Makes

The Dominican Republic's IT and service market is expanding with digital transformation, nearshore delivery and public-sector modernisation, and employers increasingly separate framework-certified service professionals from the rest. Here is which side of that line you want to be on.

Today

Pay capped in entry IT support bands with little leverage

After ITIL 5-F

Positioned for ITSM and service desk manager roles that pay more in the Dominican market

Today

Pay capped in entry IT support bands with little leverage

Today

Passed over for service roles that ask for ITIL knowledge

After ITIL 5-F

Eligible for ITSM analyst, change and service delivery roles

Today

Passed over for service roles that ask for ITIL knowledge

Today

Confident running tickets, but not the wider service system

After ITIL 5-F

Fluent in the ITIL Value System and end-to-end service value

Today

Confident running tickets, but not the wider service system

You earn ITIL 5 Foundation

Before

Service know-how tied to one employer's way of working

Now you have

A globally recognised AXELOS and PeopleCert credential

Before

Service know-how tied to one employer's way of working

Before

No formal grounding in modern digital service management

Now you have

Command of the four dimensions, guiding principles and lifecycle

Before

No formal grounding in modern digital service management

Before

Limited path beyond a support or operator role

Now you have

A clear route into ITSM and IT service leadership roles

Before

Limited path beyond a support or operator role

Before

Skills recognised only within your current team

Now you have

A credential that travels across sectors and borders

Before

Skills recognised only within your current team

"The gap between running tickets and leading a service is increasingly a recognised framework, and the employers that matter already know it."

Join professionals across the Dominican Republic who trained with Invensis Learning and stepped up into service management.

Sources: PayScale, Paylab, Glassdoor (Dominican Republic) 2026.

How to Get ITIL V5 Founfdation Certified in Dominican RepublicStep-by-Step Certification Process

The ITIL V5 Foundation certification path in Dominican Republic is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

Step 1

Enrol in the 2-Day ITIL V5 Foundation Course

Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

Step 1

Enrol in the 2-Day ITIL V5 Foundation Course

Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 3

Schedule Your Exam

The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

Step 3

Schedule Your Exam

The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

Step 4

Sit the ITIL V5 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

Step 4

Sit the ITIL V5 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

Step 5

Earn Your ITIL V5 Foundation Certificate

After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

Step 5

Earn Your ITIL V5 Foundation Certificate

Step 6

Maintain and Progress Your Certification

ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

Step 6

Maintain and Progress Your Certification

ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

Course Curriculumof the ITIL Version 5 Foundation Certification Training

The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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Digital products and digital services
Products, services, and service offerings
Value co-creation
Utility and warranty
Outputs vs outcomes
Costs and risks
Continual improvement
Service relationships and SLAs

Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

Module 1: Key ITIL Terms & Definitions

Digital products and digital services
Products, services, and service offerings
Value co-creation
Utility and warranty
Outputs vs outcomes
Costs and risks
Continual improvement
Service relationships and SLAs

Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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Skills You Will Build in ITIL 5 FoundationCapabilities for Real Service Work

This ITIL 5 Foundation training covers the full Foundation syllabus, from digital product and service management concepts to the ITIL Value System, the four dimensions, the guiding principles and the product and service lifecycle. Here are the core capabilities you will build.

Digital Product and Service Management

Understand what sets digital products and services apart, how value is created in digital environments, and how products and services are managed across their lifecycle, the core concepts behind ITIL 5.

Value Co-Creation with Stakeholders

Learn how value is co-created between providers, consumers and stakeholders by balancing outcomes, costs, risks, experience and sustainability, moving from output-focused to outcome-focused delivery.

The Four Dimensions of Service

Apply a holistic view across Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, so no part of service delivery is neglected.

The ITIL Value System

See how the ITIL Value System brings together the guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.

Applying the Guiding Principles

Use the guiding principles, such as focus on value, start where you are, and keep it simple and practical, to make better decisions and adapt practice to real digital environments.

Lifecycle and Management Practices

Work through the product and service lifecycle from discovery and design to operation, delivery and support, and see how ITIL's management practices and continual improvement keep value flowing.

Who Should TakeITIL V5 Foundation Certification Training in Dominican Republic?

IT Service Manager

Service Desk Analyst

ITSM Practitioner

IT Support Engineer

IT Operations Manager

Incident / Problem Manager

Change Manager

IT Project Manager

Who Can Take This Certification Training

ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

ITIL V5 Foundation Classroom Training

Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support

Untitled

Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

Untitled

ITIL V5 Foundation Live Virtual Training

Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity

DOP 73460

Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

Untitled

ITIL V5 Foundation Corporate Group Training

Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces

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Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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ITIL V5 Foundation Focused 1-to-1 Training

One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs

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Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

Untitled

ITIL V5 Foundation Classroom Training

Instructor-led classroom sessions

Interactive discussions and group activities

Real-world examples and practical exercises

Structured learning with fixed schedules

Opportunities for peer networking and collaboration

Practice assessments and knowledge checks

Dedicated Q&A and concept clarification

Immediate trainer feedback and support

Untitled

Please Note:Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

Loading schedules…

Your ITIL Version 5 Foundation Partner in Dominican RepublicAccredited, Expert-Led and Flexible

As a trusted ITIL Version 5 Foundation training company, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations across the Dominican Republic that want to build service management capability and prepare for the PeopleCert exam. Our programmes combine experienced accredited trainers, flexible delivery formats, organised courseware and learner-focused support. Whether you are enrolling as an individual or planning corporate training for your team, Invensis Learning provides a professional learning experience designed around practical understanding, real-world application and measurable outcomes.

Training aligned to AXELOS and PeopleCert standards
Experienced, certified trainers with real ITSM experience
Flexible live online and in-house classroom formats
Structured courseware, practice questions and mock exams
Dedicated learner support before, during and after training
ISO 9001:2015 quality and ISO 27001:2022 security certified
Corporate and group training across the Dominican Republic
Global delivery with regional support across many markets

1-to-1

Doubt-Clearing Sessions

60+

Global Course Portfolio

100+

Countries Served

ISO 9001

Quality Management

ISO 9001:2015 Certified

ISO 27001:2022 Certified

Secure SSL Encryption

Leaders in Training industry for 12+ years

Over 5000 five star reviews

Level AA conformance, W3C WCAG 2.2

ITIL Version 5 Foundation Training Locations in Dominican RepublicAll our classroom training is now available online at your convenience

ITIL Version 5 Foundation in Dominican Republic

JW Marriott Santo Domingo, Avenida Winston Churchill, Polígono Central, Santo Domingo de Guzmán, Distrito Nacional, 03201, República Dominicana

ITIL Version 5 Foundation in Dominican Republic

Real Intercontinental Hotel, Avenida Winston Churchill, Polígono Central, Santo Domingo de Guzmán, Distrito Nacional, 03201, República Dominicana

ITIL Version 5 Foundation in Dominican Republic

JW Marriott Santo Domingo, Avenida Winston Churchill, Polígono Central, Santo Domingo de Guzmán, Distrito Nacional, 03201, República Dominicana

ITIL Version 5 Foundation in Dominican Republic

Real Intercontinental Hotel, Avenida Winston Churchill, Polígono Central, Santo Domingo de Guzmán, Distrito Nacional, 03201, República Dominicana

What Dominican Republic Learners Say

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Passed First Time and Using It at Work

"The trainer made the ITIL Value System and the guiding principles easy to follow, and the mock exams matched the real test well. I passed the ITIL 5 Foundation exam first time and now apply the framework on my service desk every day."

Yamil Perez

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0/0

Flexible Format That Fitted My Schedule

"I joined the live online sessions around my shifts and never felt lost. The four dimensions and the service lifecycle finally clicked for me, and the certification helped me move into a service management analyst role in Santo Domingo."

Rosanna Jimenez

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0/0

Practical Grounding I Could Apply Quickly

"Coming from a help desk background, I wanted structure rather than theory. The course gave me a clear, practical grounding in incident, request and change practice, and I feel far more confident handling real service issues now."

Manuel de la Cruz

Untitled

0/0

Standardised How Our Team Works

"We put a full support team through the training to standardise how we work. The shared vocabulary and the continual improvement approach reduced rework and made our service reviews far more productive across the team."

Carolina Santana

Nearshore BPO Provider

0/0

Tailored, Expert-Led Corporate Training

"Invensis Learning tailored the sessions to our banking service environment and the trainers clearly knew the field. Our service desk now applies consistent practice, and handovers between teams are noticeably smoother since the training."

Ramon Vasquez

Banking and Financial Services

0/0

4.6

Ratings

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Happy Learners

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Locations Worldwide

99%

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Foundation

SIAM Professional

Frequently Asked QuestionsHere's everything you may ask...

ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces modern digital product and service management, including the ITIL Value System, the four dimensions, the guiding principles and the product and service lifecycle.

General

What is the ITIL 5 Foundation certification?

Who should take ITIL 5 Foundation training?

It is designed for IT and business professionals who want to understand modern service management. Service desk staff, support analysts, IT coordinators, managers and anyone moving into a service role will benefit. There are no formal prerequisites, so beginners are welcome.

Is ITIL 5 Foundation worth it in the Dominican Republic?

Yes. Banks, telecoms, nearshore delivery centres and public-sector teams across the Dominican Republic are standardising how they run digital services, so framework-certified professionals are in demand. The credential helps you qualify for service desk, ITSM and IT management roles that pay above entry-level IT bands.

Is ITIL 5 Foundation recognised by employers here?

Yes. ITIL is a globally recognised service management framework from AXELOS, and the Foundation credential is valued by employers in the Dominican Republic and worldwide, including banking, telecommunications, BPO and government organisations that run digital services.

How long is the ITIL 5 Foundation certification valid?

The certification is valid for three years. To keep it current, you renew within each three-year cycle by earning 60 CPD (Continuing Professional Development) points. You can confirm current renewal options through PeopleCert.

Do I need prior experience or qualifications?

No. ITIL 5 Foundation has no formal prerequisites and is open to all. No prior ITIL or service management knowledge is required, which makes it an ideal first step for professionals new to the framework.

Pricing

What is included in the ITIL 5 Foundation course fee?

The training fee typically includes accredited courseware, instructor-led sessions, practice questions, mock exams and learner support. Exam arrangements are confirmed at booking. Speak with a learning advisor for a full breakdown of what is included.

How much does ITIL 5 Foundation training cost in the Dominican Republic?

Pricing varies by format, schedule and whether you book as an individual or a group, so the fee is available on request. Request a quote and we will share current options for live online and in-house training in the Dominican Republic.

Is the PeopleCert exam fee included in the training price?

Exam fees are set by PeopleCert and may be billed separately or bundled, depending on the package you choose. Pricing varies by region and channel, so confirm the current exam fee and what your package includes when you enrol.

Do you offer group or corporate discounts?

Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations and cross-functional teams. Contact us for a tailored group quote for your organisation.

What payment options are available?

We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Talk to a learning advisor to choose the option that best suits you or your team.

Exam

What if I do not pass the exam first time?

Our training is built around exam readiness, with mock exams and practice questions to prepare you thoroughly. If you need to resit, PeopleCert allows you to re-book the exam; confirm current resit fees and policy with PeopleCert before you schedule again.

What is the format of the ITIL 5 Foundation exam?

The exam is closed book and uses multiple-choice questions with a single correct answer. It is delivered by PeopleCert, either online proctored through OnVUE or at an authorised test centre, so you can choose what suits you.

How many questions are on the exam and what is the pass mark?

The ITIL 5 Foundation exam has 40 multiple-choice questions and lasts 60 minutes. The pass mark is 65%, which means you need 26 of the 40 questions correct.

How and where do I take the exam?

You take the exam through PeopleCert. You can sit it from home or the office using OnVUE online proctoring, available around the clock, or at a PeopleCert authorised test centre. Our team can guide you through booking.

Are there prerequisites to sit the exam?

No. There are no formal prerequisites to sit the ITIL 5 Foundation exam. While attending accredited training is recommended to prepare effectively, the certification is open to all candidates.

Course Content

Can a beginner take ITIL 5 Foundation training?

Yes. The course is designed as an entry point and assumes no prior ITIL knowledge. Trainers build concepts step by step, supported by examples and practice, so beginners and experienced professionals alike can follow comfortably.

What topics does the ITIL 5 Foundation syllabus cover?

The syllabus covers digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, ITIL's management practices, continual improvement and value stream mapping and management.

What learning materials are provided?

You receive accredited courseware mapped to the ITIL 5 Foundation syllabus, along with practice questions, mock exams, quizzes and reference materials to reinforce each topic and build exam readiness.

Is the courseware aligned to the latest ITIL 5 syllabus?

Yes. The courseware is aligned to the current ITIL 5 Foundation (Version 5.0) syllabus published by PeopleCert and AXELOS, so you study the latest concepts and terminology.

Will I get a certificate after the training?

You receive a course completion certificate from Invensis Learning after meeting the training requirements. The ITIL 5 Foundation certification itself is awarded by PeopleCert once you pass the exam.

Enrollment

How soon can I start and how do I enrol?

You can enrol through the Invensis Learning website or with a learning advisor. Choose your format, complete payment, and you receive access to schedules, courseware and resources. See upcoming batches to find a start date that suits you.

What training formats are available?

We offer live online instructor-led training, in-house classroom sessions and customised corporate group training. You can pick the format that fits your schedule and how you prefer to learn.

Do you offer live online and in-house training here?

Yes. We deliver live online (live virtual) instructor-led training across the Dominican Republic, and in-house or onsite sessions for teams in Santo Domingo, Santiago and other locations. Talk to an advisor about the best option for you.

Can I reschedule or transfer my booking?

Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team and we will help you arrange a date that works.

What is your refund or cancellation policy?

Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.

ITIL V5 Foundation Exam Format in Dominican RepublicWhat to expect on exam day

Exam Component

Details

Exam Name

ITIL V5 Foundation

Conducted By

PeopleCert

Exam Duration

60 minutes

Number of Questions

40 multiple-choice questions

Passing Score

65% (26 of 40 correct)

Exam Format

Multiple-choice, closed book; online proctored or test center

Testing Basis

ITIL V5 Foundation syllabus

Testing Format

PeopleCert online proctored or test center

Book

Closed book

Certificate Validity

3 years; renew via PeopleCert CPD or re-exam

Where ITIL 5 Skills Pay off in Dominican RepublicRoles, Demand and Pay

ITIL Version 5 Foundation Training in Dominican Republic

What Is ITIL Version 5 Foundation?UntitledYour Starting Point in Service Management

What Is ITIL Version 5 Foundation?Your Starting Point in Service Management

Key Highlightsof the ITIL Version 5 Foundation Training Course

ITIL V5 Foundation Certification Eligibility in Dominican RepublicDo You Qualify for the ITIL V5 Foundation Exam?

Why ITIL 5 Foundation Is Worth ItValue for Professionals and Teams

ITIL V5 Foundation Exam Format in Dominican RepublicWhat to expect on exam day

ITIL V5 Foundation Certification Cost in Dominican Republic

Where ITIL 5 Skills Pay off in Dominican RepublicRoles, Demand and Pay

SECTORS HIRING

GROWTH TRENDS

Market Forces Driving ITSM Demand in the Dominican Republic

Service Desks Scaling Faster Than Process

Banking's Near Total Shift to Digital

Public Services Modernising Under Agenda Digital 2030

Telecom Complexity Across Claro and Altice

Shortage of Framework-Certified ITSM Talent

Cost and Uptime Pressure on Nearshore Delivery

Your Career Before and After ITIL 5 Foundation

See the Difference Certification Makes

How to Get ITIL V5 Founfdation Certified in Dominican RepublicStep-by-Step Certification Process

Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

Step 2: Complete the Accredited Training

Step 3: Schedule Your Exam

Step 4: Sit the ITIL V5 Foundation Exam

Step 5: Earn Your ITIL V5 Foundation Certificate

Step 6: Maintain and Progress Your Certification

Enrol in the 2-Day ITIL V5 Foundation Course

Enrol in the 2-Day ITIL V5 Foundation Course

Complete the Accredited Training

Complete the Accredited Training

Schedule Your Exam

Schedule Your Exam

Sit the ITIL V5 Foundation Exam

Sit the ITIL V5 Foundation Exam

Earn Your ITIL V5 Foundation Certificate

Earn Your ITIL V5 Foundation Certificate

Maintain and Progress Your Certification

Maintain and Progress Your Certification

Module 1: Key ITIL Terms & Definitions

Module 2: ITIL Four Dimensions of Product & Service Management

Module 3: ITIL Product & Service Lifecycle

Module 4: ITIL Value System (ITIL VS)

Module 5: Value Stream Identification, Mapping & Management

Module 6: ITIL & Artificial Intelligence (AI)

Module 7: ITIL & Other Frameworks

Course Curriculumof the ITIL Version 5 Foundation Certification Training

Module 1: Key ITIL Terms & Definitions

Skills You Will Build in ITIL 5 FoundationCapabilities for Real Service Work

Digital Product and Service Management

Value Co-Creation with Stakeholders

The Four Dimensions of Service

The ITIL Value System

Applying the Guiding Principles

Lifecycle and Management Practices

Who Should TakeITIL V5 Foundation Certification Training in Dominican Republic?

ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

ITIL V5 Foundation Classroom Training

ITIL V5 Foundation Live Virtual Training

ITIL V5 Foundation Corporate Group Training

ITIL V5 Foundation Focused 1-to-1 Training

ITIL V5 Foundation Classroom Training

Your ITIL Version 5 Foundation Partner in Dominican RepublicAccredited, Expert-Led and Flexible

ITIL Version 5 Foundation Training Locations in Dominican RepublicAll our classroom training is now available online at your convenience

Corporate ITIL 5 Foundation TrainingUpskill Your Workforce

What Dominican Republic Learners Say

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