Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation and Why It Matters in DenmarkUntitledYour Entry into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme created by AXELOS and awarded by PeopleCert, introducing digital product and service management, the ITIL Value System, and the practices that help organisations co-create value. ITIL 5 Foundation certification training in Denmark gives IT and business professionals a globally recognised credential and a practical command of modern service management. ITIL 5 is the fifth iteration of the framework, with a sharper focus on digital products, value streams and the full product and service lifecycle. For Denmark, where public-sector digitalisation and a structural IT skills shortage are reshaping the market, the credential signals exactly the capability employers in Copenhagen, Aarhus and Odense are hiring for. Whether you support services at an IT consultancy, run operations inside a global capability centre, or lead a service desk in the public sector, this programme prepares you to pass the ITIL 5 Foundation exam and apply the framework at work. Start your ITSM journey with Invensis Learning and an AXELOS-aligned learning path.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Denmark, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation and Why It Matters in DenmarkYour Entry into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme created by AXELOS and awarded by PeopleCert, introducing digital product and service management, the ITIL Value System, and the practices that help organisations co-create value. ITIL 5 Foundation certification training in Denmark gives IT and business professionals a globally recognised credential and a practical command of modern service management.

    ITIL 5 is the fifth iteration of the framework, with a sharper focus on digital products, value streams and the full product and service lifecycle. For Denmark, where public-sector digitalisation and a structural IT skills shortage are reshaping the market, the credential signals exactly the capability employers in Copenhagen, Aarhus and Odense are hiring for.

    Whether you support services at an IT consultancy, run operations inside a global capability centre, or lead a service desk in the public sector, this programme prepares you to pass the ITIL 5 Foundation exam and apply the framework at work. Start your ITSM journey with Invensis Learning and an AXELOS-aligned learning path.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Denmark, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 5 Foundation certification training in Denmark designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Denmark
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Denmark

    • Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 5 Foundation exam prep training in Denmark
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Denmark
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL V5 Foundation Certification Eligibility in DenmarkDo You Qualify for the ITIL V5 Foundation Exam?

    ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites — open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    Why ITIL 5 Foundation Pays off for Danish ProfessionalsSkills, Recognition and Career Mobility

    For Individuals

    For Individuals

    ITIL 5 Foundation training helps IT and business professionals build practical service management capability and prepare for the certification exam. The programme suits service desk staff, support analysts, project team members and managers who want a structured, modern approach to digital services. Whether you are formalising on-the-job experience, moving into a service role, or supporting IT across consulting, pharma, shipping, banking or the public sector, the training builds skills aligned with what Danish employers expect.

    If you want a recognised entry point into IT service management, ITIL 5 Foundation is a clear first step. You gain framework knowledge, exam readiness and a credential that employers across Denmark and worldwide understand and value.

    • Earn a globally recognised AXELOS credential awarded by PeopleCert
    • Stand out in a Danish market short of certified IT specialists
    • Speak a common service management language with your team
    • Open routes into service desk, delivery and IT service manager roles
    • Apply the ITIL Value System and four dimensions to real services
    • Build confidence to sit the foundation exam first time
    • Carry a portable credential across sectors and employers
    For Organizations

    For Organizations

    ITIL 5 Foundation group training helps organisations build service management capability by equipping teams with a common framework and practical skills. The training can be delivered for IT operations, service desks or whole departments. For organisations modernising services and tightening governance, this training offers a scalable, flexible way to raise the baseline across the team.

    If your teams handle services in different ad hoc ways, ITIL 5 Foundation group training creates one shared language for value, practices and continual improvement. Your people gain a consistent, outcome-focused approach to running modern digital services.

    • Builds a shared service management framework across teams
    • Improves incident, change and request handling consistency
    • Connects IT services to business value and outcomes
    • Supports digitalisation and cloud transformation programmes
    • Enables customised training aligned with your operating model
    • Standardises ITSM practice across departments and suppliers
    • Provides flexible delivery for teams across Denmark

    ITIL V5 Foundation Exam Format in DenmarkWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL V5 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL V5 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL V5 Foundation Certification Cost in Denmark

    The total cost of getting ITIL V5 Foundation certified in Denmark includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 5 Foundation certification training in Denmark delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL Version 5 Foundation training cost in Denmark is DKK 10560

    Exam Cost:

    • PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your ITIL 5 Foundation Career in DenmarkRoles, Demand and Pay

    ITIL is the global standard for IT service management, and Danish employers value certified practitioners as they modernise services and close a wide IT skills gap. From IT services firms and global capability centres to pharma, shipping, banking and the public sector, the credential maps to roles from service desk analyst to IT service manager. Here is what the Danish market is telling us right now.

    kr 829,271

    IT Service Manager average, Copenhagen

    per year, SalaryExpert 2026

    kr 586,692

    Service Delivery Manager average, Denmark

    PayScale 2026

    7,000+

    Structural IT specialist shortfall

    Denmark, 2026

    DKK 2bn

    Digital society investment

    national strategy 2022-2026

    SECTORS HIRING

    • —IT Services and Consultancies
    • —Public Sector and Govtech
    • —Shipping, Logistics and Maritime
    • —Life Sciences and Pharma
    • —Banking, FinTech and Insurance
    • —Energy and Green Technology

    GROWTH TRENDS

    • —National digitalisation strategy investing DKK 2bn in five years
    • —Joint Government Digital Strategy 2026-2029 expanding public services
    • —Structural IT specialist shortfall exceeding 7,000 roles
    • —Cloud, AI and cybersecurity adoption raising ITSM demand
    • —Enterprises maturing service desks into governed functions
    • —ICT skills shortage lifting the premium on certified talent

    Sources: SalaryExpert, PayScale, Glassdoor (Denmark) 2026; European Commission Digital Decade 2026; Danish national digitalisation strategy 2022-2026.

    What Is Driving ITIL Demand Across Denmark

    Acute IT Skills Shortage

    Denmark carries a structural shortfall of 7,000+ IT specialists and tens of thousands of open vacancies, so certified service management professionals are scarce and sought after.

    ITIL 5 Foundation makes certified talent stand out

    Public-Sector Digitalisation at Scale

    The Joint Government Digital Strategy and a DKK 2bn investment push agencies to deliver coherent digital services, raising demand for ITIL-led service management.

    ITIL 5 Foundation builds service governance skills

    Fragmented Ways of Working

    Many Danish enterprises run cloud, on-premise and supplier services without a common framework. ITIL gives teams one language to standardise and improve.

    ITIL 5 Foundation gives teams a shared language

    Cloud and AI Operations Pressure

    Rapid cloud, automation and AI adoption strains incident, change and service practices, so employers need people who can keep services dependable.

    ITIL 5 Foundation builds reliable service practices

    Multi-Supplier Complexity

    Shipping, pharma and finance firms rely on layered supplier ecosystems. ITIL's four dimensions help govern partners, processes and value streams at scale.

    ITIL 5 Foundation covers partners and value streams

    Value, Not Just Uptime

    Boards now want IT to prove value, not only availability. ITIL 5's value co-creation focus equips professionals to connect services to real business outcomes.

    ITIL 5 Foundation links services to outcomes

    Sources: European Commission Digital Decade 2026; Danish national digitalisation strategy 2022-2026; SalaryExpert, Glassdoor (Denmark) 2026.

    ITIL 5 Foundation is more than a certificate. It is a practical edge in Denmark's service-driven IT market. Join professionals who run modern, value-focused services and lead with a recognised framework. Start your journey today.

    Your Denmark Career Transformation

    Your Before and After with ITIL 5 Foundation

    The Shift Danish Employers Notice

    Denmark's IT market is splitting into professionals who can run modern, value-driven services and those who cannot, and a recognised ITIL credential is increasingly the line between them. Here is which side of that line you want to be on.

    Today

    Pay capped with limited leverage in a tight Danish market

    After ITIL 5 Foundation

    IT service manager roles in Copenhagen average around kr 829,000

    Today

    Overlooked for roles that list ITIL as preferred

    After ITIL 5 Foundation

    Eligible for service desk, delivery and ITSM roles across sectors

    Today

    Confident in tasks, but not in framework-led service management

    After ITIL 5 Foundation

    Fluent in the ITIL Value System and the four dimensions

    You earn your ITIL 5 Foundation

    Before

    Service skills learned on the job, with no recognised credential

    Now you have

    A globally recognised ITIL credential from AXELOS and PeopleCert

    Before

    Stuck in a support or coordinator role with no clear path

    Now you have

    A clear route towards service delivery and IT service manager roles

    Before

    Each team works in its own ad hoc, undocumented way

    Now you have

    A shared ITIL language for incidents, changes and value streams

    Before

    Recognition limited to one employer or sector

    Now you have

    A portable credential valued across Danish and global employers

    "In Denmark's service-driven IT market, a recognised framework credential is fast becoming the difference between delivering tasks and leading services."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: SalaryExpert, PayScale, Glassdoor (Denmark) 2026.

    How to Get ITIL V5 Founfdation Certified in DenmarkStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Denmark is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Step 1

    Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4

    Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5

    Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6

    Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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    100% Secure and Safe download

    Skills You Will Build in ITIL 5 Foundation TrainingThe ITIL Value System in Practice

    ITIL 5 Foundation training covers the core of modern service management: the ITIL Value System, the guiding principles, the four dimensions, the product and service lifecycle, and key management practices. By the end you can apply ITIL concepts at work and sit the foundation exam with confidence.

    Digital Product and Service Management

    Understand what sets digital products and services apart, how value is created in digital environments, and how products and services are managed across their lifecycle.

    The ITIL Value System

    Explain how guiding principles, governance, value chain activities, management practices and continual improvement work together as one integrated system to deliver value.

    Value Co-Creation and the Four Dimensions

    Apply the value co-creation model and the four dimensions: organisations and people, value streams and processes, information and technology, and partners and suppliers.

    The Seven Guiding Principles

    Use principles such as focus on value, start where you are, and keep it simple and practical to make better, faster service decisions in real digital settings.

    Product and Service Lifecycle

    Describe the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and how they combine to create value.

    Management Practices and Continual Improvement

    Outline ITIL's key management practices, the role of continual improvement, and how value stream mapping helps teams remove waste and improve everyday work.

    Who Should TakeITIL V5 Foundation Certification Training in Denmark?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    DKK 10560

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Untitled

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Untitled

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Untitled

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Untitled

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    DKK 10560

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis for ITIL 5 Foundation in DenmarkAccredited, Flexible Learning

    Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations across Denmark. As an Accredited Training Organization, we combine certified ITSM trainers, AXELOS-aligned courseware and flexible delivery to take you from learning to a confident exam attempt. Whether you join a live online cohort or arrange classroom training for your team, you get a practical, support-rich experience built around real service management outcomes and internationally recognised quality standards.

    • Accredited Training Organization aligned to AXELOS and PeopleCert standards
    • Experienced, certified ITSM trainers with real-world service exposure
    • Live online and classroom formats that fit working professionals in Denmark
    • AXELOS-aligned courseware, practice questions and exam preparation support
    • ISO 9001:2015 quality and ISO 27001:2022 information security certified
    • Dedicated learner support before, during and after training
    • Corporate group training tailored for Danish teams and time zones

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in DenmarkInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Denmark

    Villa Provence Hotel, Fredens Torv 12, 8000 Aarhus

    ITIL Version 5 Foundation Training Location in Denmark

    Hotel Royal, Store Torv 4, 8000 Aarhus

    corporate banner

    Corporate ITIL 5 Foundation TrainingAligned Across Denmark

    Untitled

    • Upskill whole service teams on one shared ITIL framework
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Schedules aligned with your team's availability and time zone
    • AXELOS-aligned trainers with practical ITSM and industry experience
    • Role-based examples drawn from Danish IT and service operations
    • Dedicated coordination and progress tracking for group programmes
    • Scalable delivery for teams across Copenhagen, Aarhus and beyond

    Leading Organisations

    MaerskNovo NordiskDanske BankNetcompanyOrstedKMD

    What Our Learners Say

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    Passed the Foundation Exam First Time

    "The trainer made the ITIL Value System and the guiding principles genuinely easy to follow. I went in as a support analyst with no framework background and passed the foundation exam comfortably on my first attempt."

    Mette Sorensen

    IT Support Analyst

    Untitled

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    Practical and Well Structured

    "Clear, practical sessions with plenty of mock questions. The four dimensions and lifecycle topics finally clicked for me, and I now use the same language with my service desk colleagues every day."

    Lars Andersen

    Service Desk Team Lead

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    Flexible Learning That Fits Work

    "I took the live online format around a busy work schedule and it worked well. The AXELOS-aligned materials and revision support gave me real confidence going into the exam."

    Sofie Nielsen

    Junior IT Service Coordinator

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    Standardised Our Service Practices

    "We enrolled our whole operations team and the customised group sessions standardised how we handle incidents and changes. The shared ITIL language has already improved how the team works together."

    Henrik Jensen

    IT Operations Lead, Logistics Sector

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    A Smooth Corporate Training Experience

    "As an L&D lead I valued the clear coordination and progress tracking. The trainers tailored examples to our context, and our team came away certified and noticeably more aligned on service management."

    Camilla Pedersen

    Head of Learning and Development, FinTech Sector

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme created by AXELOS and awarded by PeopleCert. It introduces digital product and service management, the ITIL Value System, and the practices that help organisations create and continually improve value.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme created by AXELOS and awarded by PeopleCert. It introduces digital product and service management, the ITIL Value System, and the practices that help organisations create and continually improve value.

    Is ITIL 5 Foundation worth it in Denmark?

    Yes. With a structural IT specialist shortage and heavy public and private digitalisation, Danish employers value ITIL-certified professionals for roles from service desk to IT service manager. The credential is globally recognised and portable across sectors.

    Who should take ITIL 5 Foundation training?

    It suits IT and business professionals at any career stage, including service desk staff, support analysts, project team members and managers who want a common service management language. No prior ITIL knowledge is required.

    Do I need prior experience or prerequisites?

    No. ITIL 5 Foundation has no formal prerequisites, so beginners and experienced professionals can both enrol. Training is recommended to prepare for the exam, and Invensis Learning provides AXELOS-aligned materials and trainer support.

    How long is the certification valid and how do I renew it?

    The certification is valid for three years. You renew it by earning 60 CPD (Continuing Professional Development) points within the three-year cycle, as specified by PeopleCert.

    Who governs the ITIL 5 Foundation certification?

    ITIL was created by AXELOS, which PeopleCert acquired in 2021. PeopleCert is now the sole owner, publisher and examination body for all ITIL qualifications, including ITIL 5 Foundation.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes AXELOS-aligned courseware, instructor-led sessions, practice questions, mock tests and learner support. Exam vouchers may be bundled or purchased separately through PeopleCert. Request a quote for current inclusions.

    How much does ITIL 5 Foundation training cost in Denmark?

    Pricing varies by format and schedule and is available on request. Live online and classroom options are quoted locally, while the PeopleCert exam fee is billed separately. Talk to a learning advisor for a tailored quote.

    Is the exam fee included in the training price?

    Exam fees are set by PeopleCert and may be bundled with training or bought separately, depending on the package. Confirm whether your chosen plan includes the exam voucher when you request a quote.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for teams and departments across Denmark. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is a closed-book, multiple-choice test of 40 questions. It is delivered online proctored through PeopleCert OnVUE or at an authorised test centre, and is based on the ITIL 5 Foundation (Version 5.0) syllabus.

    How many questions are on the exam and how long is it?

    The exam has 40 multiple-choice questions and you have 60 minutes (one hour) to complete it. It is taken under closed-book conditions.

    What is the passing score for ITIL 5 Foundation?

    You need 65%, which is 26 out of 40 questions correct, to pass. Aim for broad understanding across all nine syllabus topics rather than mastering any single area.

    How and where do I take the exam?

    You can sit the exam online from home or office through PeopleCert OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre. Invensis Learning helps you prepare and schedule it.

    What if I do not pass on the first attempt?

    You can re-sit the exam through PeopleCert; re-sit fees and policies are set by PeopleCert. Our trainers and practice resources are designed to help you prepare for a confident first attempt.

    Which syllabus version is the exam based on?

    The exam is based on the current ITIL 5 Foundation (Version 5.0) syllabus from PeopleCert and AXELOS, covering nine topic areas from digital product and service management to value stream mapping.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    Training covers nine topic areas, including digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement and value stream mapping.

    Can a complete beginner take this course?

    Yes. ITIL 5 Foundation is designed as an entry point with no prerequisites, so beginners can follow it comfortably. Trainers explain each concept from the ground up and use practical examples and practice questions to reinforce learning.

    What learning materials are provided?

    You receive AXELOS-aligned courseware, practice questions, mock tests and reference materials mapped to the ITIL 5 Foundation syllabus, plus trainer-led sessions and post-training support.

    Are there practice tests and mock exams included?

    Yes. The programme includes practice questions and full-length mock exams that mirror the 40-question format, helping you identify weak areas and build readiness for the real exam.

    What language is the training delivered in?

    Training is delivered in English, the language of the ITIL 5 Foundation exam, which keeps terminology consistent between your preparation and the assessment.

    Enrollment

    How do I enrol in ITIL 5 Foundation training?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to start.

    What training formats are available in Denmark?

    We offer ITIL 5 Foundation training online as live virtual instructor-led sessions, classroom training, self-paced e-learning and customised corporate group training, so you can pick the format that fits your schedule.

    How soon can I start?

    New cohorts run regularly, and self-paced learning lets you begin immediately. Check upcoming schedules or ask a learning advisor about the next live online batch in your time zone.

    Can I reschedule or transfer to another batch?

    Yes. Flexi options let you reschedule or move to another batch on selected plans. Contact our support team to arrange a change that suits you.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.