Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL Version 5 Foundation Certification?UntitledYour Entry into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert), and ITIL Version 5 Foundation certification training in Czechia prepares you to understand modern digital product and service management. It introduces the ITIL value system and the practices that help organisations create, deliver and continually improve value in digital environments. The course suits IT and business professionals at any stage, from service desk and support staff to analysts, team leads and managers moving into service management roles. There are no formal prerequisites, so it is an accessible first step whether you are entering the field or formalising experience you already have. Delivered in live virtual and classroom formats, the training covers the guiding principles, the four dimensions, the product and service lifecycle, key management practices and continual improvement, then prepares you for the ITIL 5 Foundation exam. Start your ITIL journey with Invensis Learning and build skills employers across Czechia recognise.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Czechia, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL Version 5 Foundation Certification?Your Entry into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert), and ITIL Version 5 Foundation certification training in Czechia prepares you to understand modern digital product and service management. It introduces the ITIL value system and the practices that help organisations create, deliver and continually improve value in digital environments.

    The course suits IT and business professionals at any stage, from service desk and support staff to analysts, team leads and managers moving into service management roles. There are no formal prerequisites, so it is an accessible first step whether you are entering the field or formalising experience you already have.

    Delivered in live virtual and classroom formats, the training covers the guiding principles, the four dimensions, the product and service lifecycle, key management practices and continual improvement, then prepares you for the ITIL 5 Foundation exam. Start your ITIL journey with Invensis Learning and build skills employers across Czechia recognise.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Czechia, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 5 Foundation certification training in Czechia designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Czechia
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Czechia

    • Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 5 Foundation exam prep training in Czechia
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Czechia
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL V5 Foundation Certification Eligibility in CzechiaDo You Qualify for the ITIL V5 Foundation Exam?

    ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites — open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    What You Gain from ITIL 5 Foundation TrainingBenefits for Professionals and Organisations

    For Individuals

    For Individuals

    ITIL 5 Foundation training helps professionals build a clear understanding of digital product and service management and prepare for the ITIL 5 Foundation exam. It suits support staff, analysts and aspiring service managers who want a recognised first credential. Whether you are starting out in IT, moving into a service role, or working in a shared services centre in Prague or Brno, this training builds skills aligned with what employers expect from service teams.

    If you want to prove your service management knowledge with a credential that travels across employers and sectors, ITIL 5 Foundation is a clear starting point. You gain practical concepts, exam readiness and a structured path supported by Invensis Learning.

    • Earn a globally recognised, entry-level service management credential from AXELOS
    • Speak the common language of modern digital service management with confidence
    • Open doors to service desk, incident, change and service management roles
    • Apply the ITIL value system and guiding principles to real workplace decisions
    • Stand out in Czechia's competitive business services and IT job market
    • Build a strong foundation for higher ITIL 5 qualifications later
    • Boost your credibility with employers, peers and stakeholders
    • Improve how you support users, manage incidents and drive improvement
    For Organizations

    For Organizations

    ITIL 5 Foundation group training helps organisations build service management capability by equipping teams with a shared framework and practical skills. The training can be delivered for service desks, IT operations and business services teams. For organisations looking to raise service quality and link delivery to value, this training provides a scalable, flexible solution that fits busy schedules.

    If your teams handle digital services across silos and tools, ITIL 5 Foundation group training creates a common approach to value, governance and continual improvement, so everyone works from the same playbook.

    • Builds a shared service management language across teams and functions
    • Improves incident, change and service request handling across the organisation
    • Connects digital service delivery to measurable business value
    • Supports consistent ways of working across multi-supplier environments
    • Strengthens continual improvement and value-stream thinking
    • Enables customised training aligned with your service operating model
    • Standardises practice across service desks and delivery teams
    • Provides flexible delivery for distributed and hybrid teams

    ITIL V5 Foundation Exam Format in CzechiaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL V5 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL V5 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL V5 Foundation Certification Cost in Czechia

    The total cost of getting ITIL V5 Foundation certified in Czechia includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 5 Foundation certification training in Czechia delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL Version 5 Foundation training cost in Czechia is CZK 29150

    Exam Cost:

    • PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Skills Take Your Career in CzechiaRoles, Demand and Pay

    ITIL 5 Foundation is a practical entry point for service management careers across Czechia, valued by the business services centres, IT outsourcers, banks, telcos and manufacturers that run large digital operations. As centres move to higher-value work and adopt AI at scale, employers want people who can apply ITIL practices to real services. Demand spans roles from Service Desk Analyst and Incident Manager to Change Manager and IT Service Manager, and here is what the market is telling us right now.

    Kč 1.35M

    IT Service Manager pay, Czechia

    per year, Glassdoor 2026

    Kč 1.28M

    Change Manager average, Czechia

    per year, SalaryExpert 2026

    380+

    Business services centres

    operating in Czechia, ABSL 2026

    214,000

    Jobs in business services

    across Czechia, ABSL 2026

    SECTORS HIRING

    • —Business Services and Shared Service Centres
    • —IT Outsourcing and Software Services
    • —Banking, Financial Services and Insurance
    • —Telecommunications and Technology
    • —Automotive and Manufacturing
    • —Energy, Utilities and Public Sector

    GROWTH TRENDS

    • —380+ business services centres employing around 214,000 people
    • —AI now deployed by about 80% of business services centres
    • —Prague hiring outlook around +16%, Moravia around +25% for 2026
    • —Rising demand for service management and process design skills
    • —Over 40% of the sector workforce is international
    • —Centres moving to higher-value work, lifting ITSM maturity

    Sources: Glassdoor, SalaryExpert, worldsalaries (Czechia) 2026; ABSL Czech Republic business services report 2026.

    Market Forces Making ITSM Skills Essential in Czechia

    Scaling Service Operations in GBS Hubs

    Czechia's 380+ business services centres run service desks for global clients. Consistent ITIL practice keeps quality high and predictable as volumes and complexity grow.

    ITIL builds consistent service management skills

    AI Adoption Outpacing Process Maturity

    With AI deployed in around 80% of centres, organisations need the ITIL value system to govern automation, keep service control and still create value for users.

    ITIL governs automation without losing control

    Talent Gap in Service Management

    Demand for process design and service management skills is rising faster than supply across Prague, Brno and Ostrava, making credentialed practitioners hard to find.

    ITIL makes certified practitioners stand out

    Always-On Customer Expectations

    Banks, telcos and utilities expect uninterrupted digital services, so employers value staff who can apply incident, change and continual improvement practices well.

    ITIL builds incident and change capability

    Fragmented Tooling and Ways of Working

    Multi-supplier, multi-tool environments create silos. ITIL's four dimensions help teams integrate delivery and work from one common service management model.

    ITIL gives teams a shared language

    Cost and Value Pressure

    Capital discipline pushes centres to prove value. ITIL value-stream and continual improvement thinking helps eliminate waste and link service delivery to outcomes.

    ITIL builds value-stream thinking

    Sources: ABSL Czech Republic business services report 2026; Glassdoor, expats.cz hiring outlook (Czechia) 2026.

    ITIL 5 Foundation is more than a certificate. It is a practical first step into service management. Join professionals across Czechia who turn digital services into measurable value. Start your journey today.

    Your Czechia Career Transformation

    Your Career Before and After ITIL 5 Foundation

    The Shift This Training Delivers

    Czechia's business services and IT market is expanding with digital transformation and AI adoption, and employers increasingly separate credentialed service professionals from the rest. Here is which side of that line you want to be on.

    Today

    Pay capped with limited leverage to negotiate in the Czech market

    After ITIL 5

    Service Delivery Manager roles in Czechia average around Kc 995,000, with IT Service Manager bands reaching higher

    Today

    Shortlisted less often for roles that list ITIL as preferred

    After ITIL 5

    Eligible for service management roles across business services, banking, telecoms and manufacturing

    Today

    Confident in tasks, but employers want recognised service management knowledge

    After ITIL 5

    Fluent in applying the ITIL value system and practices to real services

    You earn your ITIL 5 Foundation

    Before

    Service knowledge gained on the job but not formally recognised

    Now you have

    A globally recognised AXELOS service management credential

    Before

    Stuck in support tasks with no recognised path into service management

    Now you have

    A clear route into incident, change and service management roles

    Before

    Working in silos with inconsistent ways of handling services

    Now you have

    A shared language for value, governance and continual improvement

    Before

    Recognition limited when you change employer or sector

    Now you have

    A credential that travels across employers, sectors and borders

    "The gap between doing the work and being recognised for it is increasingly a recognised credential, and the employers that matter already know it."

    Join the professionals who trained with Invensis Learning and made the shift.

    Sources: Glassdoor, SalaryExpert, worldsalaries (Czechia) 2026.

    How to Get ITIL V5 Founfdation Certified in CzechiaStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Czechia is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Step 1

    Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4

    Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5

    Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6

    Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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    Skills You Will Build in ITIL 5 FoundationCapabilities You Can Apply at Work

    Here is what you will learn in ITIL 5 Foundation: how to manage modern digital products and services, apply the ITIL value system, and use the guiding principles, four dimensions and key practices to create and improve value. By the end, you will be ready for the exam and able to apply the concepts at work.

    Digital Product and Service Management

    Understand what sets digital products and services apart, how they create value, and how they are managed across the product and service lifecycle in modern organisations.

    The ITIL Value System

    Connect guiding principles, governance, value chain activities, management practices and continual improvement into one integrated system that keeps value flowing.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are, and progress iteratively with feedback to make better, more practical service decisions.

    The Four Dimensions

    Balance organisations and people, value streams and processes, information and technology, and partners and suppliers for a holistic approach to service management.

    Key Management Practices

    Explore core ITIL practices, including incident management, change enablement and service request management, and how they support consistent ways of working.

    Continual Improvement and Value Streams

    Use continual improvement and value stream mapping to remove waste, improve flow and keep raising the value your services deliver over time.

    Who Should TakeITIL V5 Foundation Certification Training in Czechia?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    CZK 29150

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Untitled

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Untitled

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Untitled

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Untitled

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    CZK 29150

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis LearningFor ITIL Version 5 Foundation Certification Training in Czechia

    As a trusted ITIL Version 5 Foundation training company in Czechia, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations that want to build service management capability and prepare for the exam. Our programmes combine experienced, accredited instructors, flexible delivery formats, organised courseware and learner-focused support. Whether you are enrolling as an individual or planning corporate training for your team in Czechia, Invensis Learning provides a professional experience built around practical understanding, real-world application and measurable outcomes.

    • Accredited training organisation delivering AXELOS (PeopleCert) aligned ITIL courseware
    • Expert trainers with real-world IT service management experience
    • Flexible formats: live online, classroom and corporate group training
    • Comprehensive materials, practice tests and exam simulators
    • ISO 9001:2015 and ISO 27001:2022 certified for quality and security
    • Post-training support and clear guidance on the ITIL 5 Foundation exam
    • Globally recognised training partner supporting learners across 100+ countries
    • Dedicated learner support before, during and after training

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    15+

    Years of Training Excellence

    ISO 9001:2015 Certified

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    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

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    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in CzechiaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Czechia

    Hilton Prague Atrium, 311, Pobřežní, Florenc, Karlín, Prague 8, district Prague 8, Prague, 186 00, Czech Republic

    ITIL Version 5 Foundation Training Location in Czechia

    Grand Hotel Prague Towers, 1655/1, Kongresová, Nusle, Prague 4, district Prague 4, Prague, 140 00, Czech Republic

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    Corporate ITIL 5 Foundation Training in CzechiaFor Teams

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    • Tailored ITIL training for teams, departments and service desks
    • Flexible delivery through onsite, live virtual or blended formats
    • Training schedules aligned with your team's availability
    • Accredited trainers with hands-on IT service management experience
    • Role-based examples and industry-relevant case discussions
    • Progress tracking, assessments and learner reporting
    • Scalable delivery for teams across Czechia and global sites

    Trusted by Leading Organisations

    Skoda AutoCEZKomercni BankaO2 Czech RepublicHoneywellIBM

    What Our Learners Say

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    Passed First Time and Using It Daily

    "The training made the ITIL value system genuinely clear, not just theory. I passed the ITIL 5 Foundation exam on my first attempt and now use the guiding principles every day on the service desk."

    Tomas Novak

    Service Desk Analyst

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    Practical and Easy to Follow Online

    "I joined the live online sessions around a busy job in a business services centre. The trainer used real examples from service operations, which helped the four dimensions and practices stick."

    Petra Svobodova

    IT Support Specialist

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    A Solid Step into Service Management

    "As someone moving from support into service management, this gave me the language and confidence I needed. The mock questions were close to the real exam and the materials were well organised."

    Jakub Dvorak

    Aspiring Service Manager

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    Our Team Finally Speaks One Language

    "We trained our IT operations team together and now everyone shares the same approach to incidents, changes and improvement. Handovers are smoother and our reporting is far more consistent."

    Lucie Horakova

    IT Operations Manager, Business Services

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    Tailored Corporate Training That Worked

    "Invensis Learning delivered tailored corporate training that fit our service model. The accredited trainer and flexible scheduling made it easy to upskill a distributed team without disrupting delivery."

    Martin Prochazka

    Head of Service Delivery, IT Outsourcing

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation is a globally recognised entry credential valued by Czechia's business services centres, IT outsourcers, banks and manufacturers. It opens roles from service desk analyst to incident, change and service management, where pay rises with seniority.

    General

    Is ITIL 5 Foundation worth it for my career in Czechia?

    Yes. ITIL 5 Foundation is a globally recognised entry credential valued by Czechia's business services centres, IT outsourcers, banks and manufacturers. It opens roles from service desk analyst to incident, change and service management, where pay rises with seniority.

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL value system, and the practices that help organisations create, deliver and improve value.

    Who should take this training?

    It suits IT and business professionals at any stage, including service desk and support staff, analysts, team leads and managers moving into service roles. There are no formal prerequisites, so it is open to anyone wanting a recognised first credential.

    Are there any prerequisites for ITIL 5 Foundation?

    No. AXELOS sets no formal prerequisites for ITIL 5 Foundation. No prior ITIL, ITSM knowledge or work experience is required, which makes it an accessible starting point for both IT and business professionals.

    How long is the ITIL 5 Foundation certification valid?

    The certification is valid for three years. To renew, you earn 60 CPD (Continuing Professional Development) points within each three-year cycle. You can confirm current renewal options through your PeopleCert account.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The fee typically includes accredited courseware, instructor-led sessions, practice questions, mock exams and exam simulator access, plus learner support and a course completion record. Exam delivery is arranged through PeopleCert. Request a quote for details.

    How much does ITIL 5 Foundation training cost in Czechia?

    Training cost varies by format, schedule and whether the exam is bundled. Pricing for live online, classroom and corporate options is available on request. Talk to a learning advisor for a quote tailored to your needs.

    Is the exam fee included in the training price?

    It depends on the package you choose. Some options bundle the ITIL 5 Foundation exam, while others price training and exam separately. PeopleCert exam fees vary by region and currency, so confirm what is included when you request a quote.

    Do you offer group or corporate pricing?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations and business services teams. Contact us for a tailored group quote for your organisation in Czechia.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What if I do not pass the ITIL 5 Foundation exam first time?

    You can re-sit the exam. Our training includes practice questions, mock exams and exam guidance to help you prepare thoroughly, and selected plans offer retake support. Confirm the current re-sit policy and fees with PeopleCert.

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book and uses single-answer multiple-choice questions. It is delivered online with PeopleCert OnVUE proctoring or at an authorised test centre, based on the ITIL 5 Foundation (Version 5.0) syllabus.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and a duration of 60 minutes (one hour). It is a closed-book, multiple-choice examination delivered by PeopleCert.

    What is the passing score for ITIL 5 Foundation?

    You need 65% to pass, which is 26 out of 40 questions correct. Broad understanding across all nine topic areas of the syllabus is the best way to prepare.

    How do I book the ITIL 5 Foundation exam?

    You schedule the exam through PeopleCert, either via OnVUE online proctoring available 24/7 or at an authorised test centre. Our team can guide you through booking once you are ready.

    Course Content

    Do I need prior experience to follow the course?

    No prior experience is needed. The course starts from core concepts and builds up, with practical examples and trainer support, so beginners and experienced staff can both follow it comfortably.

    What topics does the ITIL 5 Foundation syllabus cover?

    The syllabus covers digital product and service management concepts, value co-creation, the four dimensions, the ITIL value system, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions, mock exams and an exam simulator, along with topic-wise quizzes, to help you identify weak areas and build readiness for the exam.

    Is the courseware aligned to the current ITIL version?

    Yes. The courseware is aligned to the current ITIL 5 (Version 5.0) Foundation syllabus published by AXELOS (PeopleCert), covering the ITIL value system and the latest practice guidance.

    What language and materials are provided?

    Training is delivered in English with accredited courseware, reference guides, quizzes and practice materials. Corporate sessions can be tailored to your team's context and service operating model.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website by choosing your format and completing payment, after which you receive access to schedules and materials. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available in Czechia?

    We offer live online (live virtual) instructor-led training, classroom sessions and customised corporate group training, so you can choose the format that fits your schedule across Prague, Brno and beyond.

    Can I reschedule or transfer to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans let you attend the training twice. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.

    Is support available after the training?

    Yes. You receive post-training support, including guidance on the exam and access to learning resources, so you can move from training to certification with a clear, supported path.