ITIL Version 5 Foundation Certification Training in Brazil

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Build modern IT service management skills with instructor-led ITIL 5 Foundation training for professionals and teams across Brazil. This AXELOS (PeopleCert) aligned programme prepares you for the ITIL 5 Foundation exam and equips you to help create, deliver and continually improve digital products and services, in flexible online (live virtual) and corporate formats.

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Build Modern IT Service Skills with ITIL 5 in Brazil

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What Is the ITIL 5 Foundation Certification?Your Entry into Modern IT Service Management

ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert), the global authority on IT service management. ITIL Version 5 Foundation certification training in Brazil gives IT and business professionals a clear, modern grounding in digital product and service management, the ITIL Value System, and the practices that help organisations create and continually improve value.

The programme is built for service desk staff, support and infrastructure analysts, and anyone moving into IT service management who wants a recognised, portable credential. You learn the guiding principles, the four dimensions, the product and service lifecycle, and the management practices the modern digital era demands.

With Brazilian employers digitising services and expanding cloud operations, a framework-literate professional stands out. Start your ITIL 5 Foundation journey with Invensis Learning and prepare for the exam with structured, guided support.

Key Highlightsof the ITIL Version 5 Foundation Training Course

End-to-End Learning and Certification Readiness

Structured ITIL 5 Foundation certification training in Brazil designed to help learners
Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Brazil
Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
Guided preparation support for learners pursuing certification, assessment, or professional skill validation

Structured Courseware and Learning Resources

Access to organized course materials that support step-by-step learning
Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
Practice questions, assignments, quizzes, or mock assessments included where applicable
Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

Instructor-Led, Practical Learning Experience

Live interactive sessions delivered by experienced trainers with relevant domain expertise
Real-world examples, case discussions, and practical activities to improve applied understanding
Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
Training focused on helping learners apply concepts at work, not just complete the course content

Flexible Learning Support in Brazil

Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
Learning support designed to help participants stay on track throughout the training journey
Additional revision, retake, or post-training support may be available based on the selected course

Learn the Core Concepts Covered in the Course

Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
Explore practical use cases that show how the concepts are applied in professional environments
Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

Assessment, Practice, and Completion Support

Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
Use assessments to identify learning gaps and strengthen weak areas
Receive guidance through a structured ITIL 5 Foundation exam prep training in Brazil
Earn a course completion certificate after successfully meeting the course requirements

Career and Workplace Application

Build practical skills that support professional growth, role advancement, and improved job performance in Brazil
Strengthen confidence in applying course concepts to workplace challenges
Improve professional credibility through structured training and certification preparation where applicable
Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

ITIL V5 Foundation Certification Eligibility in BrazilDo You Qualify for the ITIL V5 Foundation Exam?

ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

No formal prerequisites — open to anyone interested in IT service management.
Suitable for IT professionals, service desk and support staff, and ITSM practitioners.
Useful for managers and business stakeholders who interact with IT services.
A basic familiarity with IT services is helpful but not required.

What You Gain from ITIL 5 Foundation CertificationCareer Value from Day One

For Individuals

ITIL 5 Foundation training helps professionals build practical IT service management capability and prepare for the certification exam. It suits service desk and support staff, infrastructure analysts, and career changers entering ITSM. Whether you are formalising existing experience, moving from a technical role into service management, or working in IT services, BFSI, telecom or the public sector, this training builds skills employers in Brazil value.

If you want a recognised, globally portable credential and a confident grasp of the ITIL Value System, ITIL 5 Foundation is a clear first step. You gain modern service-management knowledge, exam preparation, and a structured path from learning to certification.

Earn an entry-level ITSM credential recognised by employers across Brazil and worldwide
Speak the shared language of incidents, changes, problems and service value with confidence
Stand out for service desk, support and ITSM analyst roles that list ITIL as preferred
Tap into the reported 20 to 30% pay premium that certified service professionals attract
Build a foundation you can extend into higher ITIL 5 and specialist qualifications
Apply modern digital product and service thinking from your first day back at work
Prepare for the 40-question ITIL 5 Foundation exam with structured, guided practice

For Organizations

ITIL 5 Foundation group training helps organisations build consistent IT service management capability by equipping teams with a shared framework and vocabulary. It can be delivered for service desks, infrastructure teams or whole IT functions. For organisations connecting IT services to business value and improving reliability, this training provides a scalable, flexible solution across sites.

If your teams manage incidents and changes through habit rather than a shared method, ITIL 5 Foundation training creates a common service-management language. People gain a standardised approach to value, governance and continual improvement.

Standardise IT service management practice across teams and delivery centres
Reduce incident impact and rework through a shared, framework-based approach
Align IT services to business value and customer outcomes
Onboard new hires faster with a common ITSM vocabulary
Support digital transformation and cloud operations with disciplined service practice
Deliver flexible online or onsite training that fits team schedules
Build in-house ITSM capability that scales across Brazilian and global sites

ITIL V5 Foundation Exam Format in BrazilWhat to expect on exam day

The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

Exam Component	Details
Exam Name	ITIL V5 Foundation
Conducted By	PeopleCert
Exam Duration	60 minutes
Number of Questions	40 multiple-choice questions
Passing Score	65% (26 of 40 correct)
Exam Format	Multiple-choice, closed book; online proctored or test center
Testing Basis	ITIL V5 Foundation syllabus
Testing Format	PeopleCert online proctored or test center
Book	Closed book
Certificate Validity	3 years; renew via PeopleCert CPD or re-exam

ITIL V5 Foundation Certification Cost in Brazil

The total cost of getting ITIL V5 Foundation certified in Brazil includes the training fee and the certification exam fee.

Training Cost Includes:

Accredited ITIL 5 Foundation certification training in Brazil delivered by experienced service management instructors
Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
Expert guidance throughout the learning journey, including exam preparation strategies and revision support
The ITIL Version 5 Foundation training cost in Brazil is USD 1625

Exam Cost:

PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
PeopleCert online proctored or test center delivery
ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

ITSM Career Outlook in BrazilRoles, Sectors and Salary Signals

ITIL 5 Foundation is a recognised entry marker for IT service management careers across Brazil, valued by IT services and outsourcing providers, banks, telecom operators and public-sector employers that run large, always-on service operations. As organisations digitise services and scale cloud, framework-literate professionals are in demand from service desk and ITSM analyst roles up to service delivery and infrastructure management, and here is what the market is telling us right now.

R$132,000

IT service delivery manager pay, Brazil

average per year, Glassdoor 2026

R$154,000

IT infrastructure manager pay, Brazil

average per year, Salario.com.br 2026

48%

Employers paying more for certified IT staff

Robert Half Salary Guide 2026

20-30%

Reported ITIL-certified pay premium

industry estimate, verify

SECTORS HIRING

—IT Services and Outsourcing (ITO)
—Banking, Financial Services and Insurance
—Telecommunications
—Government and Public Sector
—Retail and E-commerce
—Manufacturing and Industry

GROWTH TRENDS

—National Digital Government Strategy targeting 95% of federal services online by 2027
—Multi-cloud adoption, with around 54% of enterprises on more than one public cloud
—Managed security services growing at roughly 15% a year through 2030
—IT outsourcing the largest segment of the Brazilian IT services market
—Employers paying premiums for certified and specialised IT talent
—Persistent shortage of cloud, networks and service-management professionals

Sources: Salario.com.br, Glassdoor, Infojobs, Robert Half (Brazil) 2026; Mordor Intelligence, Statista, Trade.gov (Brazil IT services and digital government).

Designation

ITIL Version 5 Foundation Certified Professionals in Brazil : Salary Insights and Trends

Hiring Companies in Brazil

R$24K

Min

R$33K

Average

R$46K

Max

Infojobs · talent.com (Brazil) 2026

StefaniniAtentoTIVITAccenture

Source: Stefanini · Atento · TIVIT · Accenture

Market Forces Fuelling IT Service Demand in Brazil

IT Outsourcing at Scale

IT outsourcing is the largest segment of Brazil's IT services market. Providers run high volumes of client services and need standardised, framework-based ITSM to stay consistent and reliable.

ITIL 5 Foundation builds shared service practice

Cloud Without a Service Framework

Around 54% of Brazilian enterprises use multiple public clouds, yet many lack consistent service management to control incidents, changes and cost across providers.

ITIL 5 Foundation brings incident and change discipline

Public-Sector Digitisation

The National Digital Government Strategy aims to put 95% of federal services online by 2027, demanding well-governed, dependable IT services that citizens can trust.

ITIL 5 Foundation supports reliable digital services

Rising Reliability and Security Pressure

Managed security services are growing at roughly 15% a year. Service desks must handle incidents and risks with disciplined, repeatable practice, not ad hoc habits.

ITIL 5 Foundation strengthens service operation

ITSM Skills Shortage

Brazilian employers report difficulty filling cloud, networks and service-management roles, so professionals fluent in a recognised framework are increasingly valued.

ITIL 5 Foundation makes certified talent stand out

Certification-Led Hiring

Robert Half reports 48% of technology hiring managers will pay more for certified or specialised candidates, so a recognised credential helps you negotiate and get shortlisted.

ITIL 5 Foundation signals proven capability

Sources: Mordor Intelligence, Statista, Trade.gov (Brazil IT services, cloud and digital government); Robert Half Salary Guide (Brazil) 2026.

ITIL 5 Foundation is more than a certificate. It is a practical edge for IT professionals in a digitising market. Join people who manage services with a shared framework and start your ITSM journey today.

Your Brazil Career Transformation

Your IT Career Before and After Certification

The ITIL 5 Foundation Difference

Brazil's IT services and cloud market is expanding fast, and employers increasingly separate framework-literate professionals from the rest. Here is which side of that line you want to be on.

Today

Pay capped with little leverage to negotiate in the Brazilian market

After ITIL 5

IT service delivery manager roles average around R$132,000 a year in Brazil

Today

Pay capped with little leverage to negotiate in the Brazilian market

Today

Overlooked for roles that list ITIL as preferred

After ITIL 5

Eligible for ITSM roles across IT services, BFSI and telecom

Today

Overlooked for roles that list ITIL as preferred

Today

Confident in tasks, but employers want service discipline

After ITIL 5

Able to manage incidents, changes and value with a shared framework

Today

Confident in tasks, but employers want service discipline

You earn ITIL 5 Foundation

Before

Service work depends on ad hoc habits, not a shared framework

Now you have

A recognised ITSM credential aligned to AXELOS (PeopleCert) standards

Before

Service work depends on ad hoc habits, not a shared framework

Before

Limited to reactive support tasks with no formal method

Now you have

A clear route into ITSM analyst and service delivery roles

Before

Limited to reactive support tasks with no formal method

Before

Unfamiliar with modern digital service value language

Now you have

Fluency in the ITIL Value System, practices and guiding principles

Before

Unfamiliar with modern digital service value language

Before

Recognition fades when you change employer or sector

Now you have

A globally portable credential valued across Brazilian industries

Before

Recognition fades when you change employer or sector

"The gap between doing the tasks and managing the service is a shared framework, and the employers that matter in Brazil already know it."

Join 50,000+ professionals who trained with Invensis Learning and made the shift.

Sources: Glassdoor, Salario.com.br, Infojobs, Robert Half (Brazil) 2026.

How to Get ITIL V5 Founfdation Certified in BrazilStep-by-Step Certification Process

The ITIL V5 Foundation certification path in Brazil is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

Step 1

Enrol in the 2-Day ITIL V5 Foundation Course

Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

Step 1

Enrol in the 2-Day ITIL V5 Foundation Course

Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 3

Schedule Your Exam

The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

Step 3

Schedule Your Exam

The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

Step 4

Sit the ITIL V5 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

Step 4

Sit the ITIL V5 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

Step 5

Earn Your ITIL V5 Foundation Certificate

After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

Step 5

Earn Your ITIL V5 Foundation Certificate

Step 6

Maintain and Progress Your Certification

ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

Step 6

Maintain and Progress Your Certification

ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

Course Curriculumof the ITIL Version 5 Foundation Certification Training

The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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Digital products and digital services
Products, services, and service offerings
Value co-creation
Utility and warranty
Outputs vs outcomes
Costs and risks
Continual improvement
Service relationships and SLAs

Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

Module 1: Key ITIL Terms & Definitions

Digital products and digital services
Products, services, and service offerings
Value co-creation
Utility and warranty
Outputs vs outcomes
Costs and risks
Continual improvement
Service relationships and SLAs

Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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Skills You Will Build in ITIL 5 Foundation TrainingCore ITSM Skills for the Workplace

ITIL 5 Foundation training helps you build a working command of modern IT service management. By the end, you can describe the ITIL Value System, apply the guiding principles, and explain how digital products and services create value across their lifecycle.

Digital Product and Service Concepts

Explain what distinguishes modern digital products and services, how value is created in digital environments, and how products and services are managed across their lifecycle. This is the self-contained answer to what you will learn in ITIL 5 Foundation.

Value Co-Creation Thinking

Weigh outcomes, costs, risks, experience and sustainability, and explain how value is co-created collaboratively with consumers, users and stakeholders rather than delivered by the provider alone.

The Four Dimensions of Service

Apply Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers as a holistic view of every product, service and component.

ITIL Value System and Guiding Principles

Describe how the ITIL Value System connects governance, value chain activities, practices and improvement, and apply the seven guiding principles to real digital decisions.

Product and Service Lifecycle

Understand the purpose of discovery, design, build, operation, and delivery and support activities, and how they work together to create and sustain value.

Management Practices and Continual Improvement

Explain the role of ITIL's management practices, continual improvement, and Value Stream Mapping and Management in keeping services effective and adaptable.

Who Should TakeITIL V5 Foundation Certification Training in Brazil?

IT Service Manager

Service Desk Analyst

ITSM Practitioner

IT Support Engineer

IT Operations Manager

Incident / Problem Manager

Change Manager

IT Project Manager

Who Can Take This Certification Training

ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

ITIL V5 Foundation Classroom Training

Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support

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Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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ITIL V5 Foundation Live Virtual Training

Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity

USD 1625

Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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ITIL V5 Foundation Corporate Group Training

Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces

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Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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ITIL V5 Foundation Focused 1-to-1 Training

One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs

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Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

Untitled

ITIL V5 Foundation Classroom Training

Instructor-led classroom sessions

Interactive discussions and group activities

Real-world examples and practical exercises

Structured learning with fixed schedules

Opportunities for peer networking and collaboration

Practice assessments and knowledge checks

Dedicated Q&A and concept clarification

Immediate trainer feedback and support

Untitled

Please Note:Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

Loading schedules…

Why Choose Invensis Learning in BrazilAccredited Training, Real Outcomes

As a trusted ITIL Version 5 Foundation training company in Brazil, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations building IT service management capability and preparing for the certification exam. Our programmes combine experienced, accredited trainers, flexible delivery, organised courseware aligned to the current syllabus, and learner-focused support. Whether you enrol as an individual or plan group training for your team, you get a professional learning experience built around practical understanding, real-world application and exam readiness.

Accredited trainers with real-world IT service management experience
Live online (live virtual) and classroom formats that fit working professionals in Brazil
Courseware aligned to the current ITIL 5 Foundation syllabus from AXELOS (PeopleCert)
Practice questions and mock exams to build exam readiness
ISO 9001:2015 quality and ISO 27001:2022 information security certified
Dedicated learner support before, during and after training
Customised corporate training for teams across Brazil and worldwide
Trusted by professionals and organisations across multiple industries

ISO 9001

Quality Management

200K+

Professionals Trained

12M+

Hours of Training Delivered

Flexible Learning Modes

ISO 9001:2015 Certified

ISO 27001:2022 Certified

Secure SSL Encryption

Leaders in Training industry for 12+ years

Over 5000 five star reviews

Level AA conformance, W3C WCAG 2.2

ITIL Version 5 Foundation Training Locations in BrazilAll our classroom training is now available online at your convenience

ITIL Version 5 Foundation in Brazil

Renaissance São Paulo Hotel, 2233, Alameda Santos, Cerqueira César, Jardim Paulista, São Paulo, Região Sudeste, 01419-002, Brasil

ITIL Version 5 Foundation in Brazil

Hilton São Paulo Morumbi, 12901, Avenida das Nações Unidas, Brooklin Novo, Itaim Bibi, São Paulo, Região Sudeste, 04571-000, Brasil

ITIL Version 5 Foundation in Brazil

Renaissance São Paulo Hotel, 2233, Alameda Santos, Cerqueira César, Jardim Paulista, São Paulo, Região Sudeste, 01419-002, Brasil

ITIL Version 5 Foundation in Brazil

Hilton São Paulo Morumbi, 12901, Avenida das Nações Unidas, Brooklin Novo, Itaim Bibi, São Paulo, Região Sudeste, 04571-000, Brasil

Corporate ITSM Training in BrazilUpskill Your IT Workforce

Untitled

Suitable for small, medium and large IT and service teams
Customised schedules aligned to your team's availability
Flexible delivery through live online, onsite or hybrid formats across Brazil
Accredited trainers with hands-on ITSM and ITIL experience
Role-based examples drawn from real service operations
Progress tracking, assessments and dedicated learner support
Scalable delivery for teams across Brazilian and global locations

What Our Learners Say

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Passed on My First Attempt

"The ITIL 5 Foundation course finally gave me a clear way to talk about incidents, changes and service value. The trainer used real service desk examples, and I passed the exam on my first attempt."

Lucas Almeida

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Practical and Well Structured

"Coming from an infrastructure background, the guiding principles and four dimensions made instant sense. The mock exams were close to the real thing and helped me focus my revision."

Mariana Costa

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Skills I Apply Every Day

"Good balance of theory and application. I now use the ITIL Value System language in daily stand-ups, and it has made handovers between my team and operations much smoother."

Rafael Oliveira

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Standardised Our Service Practice

"We trained our service desk team through Invensis Learning. The shared framework cut confusion around incident and change handling, and onboarding new hires is noticeably faster now."

Camila Souza

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Right Fit for a Distributed Team

"Flexible live virtual scheduling let us upskill a distributed team without disrupting delivery. The trainers tailored examples to our cloud operations, and the outcomes were measurable."

Bruno Ferreira

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0/0

4.6

Ratings

100K+

Happy Learners

100+

Locations Worldwide

99%

Training Satisfaction

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Foundation

SIAM Professional

Frequently Asked QuestionsHere's everything you may ask...

ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the guiding principles and key management practices, giving you a recognised grounding in modern IT service management.

General

What is the ITIL 5 Foundation certification?

Who should take ITIL 5 Foundation training in Brazil?

It suits service desk and support staff, infrastructure and ITSM analysts, project and IT team members, and anyone moving into IT service management. There are no formal prerequisites, so it is open to professionals at any career stage across Brazil.

Is ITIL 5 Foundation recognised by employers in Brazil?

Yes. ITIL is a globally recognised IT service management framework valued by IT services and outsourcing providers, banks, telecom operators and public-sector employers in Brazil, especially as organisations digitise services and scale cloud operations.

Is the ITIL 5 Foundation certification worth it?

For most IT professionals, yes. It opens service desk, support and ITSM analyst roles, and certified service professionals reportedly attract a 20 to 30% pay premium. Robert Half also reports 48% of tech hiring managers in Brazil will pay more for certified candidates. Talk to a learning advisor to plan your path.

How long is the ITIL 5 Foundation certification valid?

ITIL 5 Foundation is valid for three years. To keep it current you renew within each three-year cycle by earning 60 CPD (Continuing Professional Development) points, as specified by AXELOS (PeopleCert).

Pricing

How much does ITIL 5 Foundation training cost in Brazil?

Training is quoted in Brazilian reais and varies by format and schedule, while the AXELOS (PeopleCert) exam fee is billed separately. Pricing is available on request. Contact us for a quote tailored to live virtual, classroom or corporate delivery.

What is included in the ITIL 5 Foundation course fee?

The training fee typically includes syllabus-aligned courseware, practice questions, mock exams, learner support and a course completion certificate. Exam vouchers can be included depending on the package you choose. Request a quote to confirm inclusions.

Is the exam fee included in the training price?

It depends on the package. Some bundles include the AXELOS (PeopleCert) exam voucher, while others price training and exam separately. Tell a learning advisor which option you prefer and we will confirm the details.

Do you offer group or corporate discounts in Brazil?

Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, infrastructure teams and whole IT functions. Ask about corporate or group pricing for your team.

What payment options are available?

We accept major cards and bank transfers, and instalment options are available on selected plans. Speak with a learning advisor to choose the option that suits you.

Exam

What is the format of the ITIL 5 Foundation exam?

The exam is closed book and uses multiple-choice, single-answer questions. It is delivered online with OnVUE remote proctoring, available 24/7, or at an authorised test centre, and is based on the ITIL 5 Foundation (Version 5.0) syllabus from AXELOS (PeopleCert).

How many questions are on the ITIL 5 Foundation exam?

The exam has 40 multiple-choice questions and a duration of 60 minutes. You need 65%, which is 26 correct answers out of 40, to pass.

What is the passing score for the ITIL 5 Foundation exam?

The passing score is 65%, which means answering 26 of the 40 questions correctly within the 60-minute time limit.

Do I need any prerequisites to sit the exam?

No. ITIL 5 Foundation has no formal prerequisites and is open to all. Attending an accredited training course is recommended to prepare, but it is not mandatory to take the exam.

What if I do not pass the exam on the first attempt?

You can resit the exam by booking another attempt with AXELOS (PeopleCert), and our trainers help you target weak areas with practice questions and mock exams before you retake. Confirm the current resit policy and fees on the PeopleCert portal.

Course Content

What topics does the ITIL 5 Foundation training cover?

The training covers the nine topic areas of the syllabus: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and Value Stream Mapping and Management.

Can a beginner take this course without IT experience?

Yes. ITIL 5 Foundation is designed as an entry point with no prerequisites, so beginners and business professionals can take it. The training builds concepts step by step, supported by examples and practice, so prior ITSM experience is not required.

What learning resources are provided?

You receive syllabus-aligned courseware, practice questions, mock exams and topic-wise quizzes, plus trainer-led examples that connect concepts to real service operations. These help you identify weak areas and build exam readiness.

Is the courseware aligned with the latest ITIL 5 syllabus?

Yes. The courseware is aligned to the current ITIL 5 Foundation (Version 5.0) syllabus published by AXELOS (PeopleCert), so you study the concepts and terminology the exam actually tests.

Will I receive a certificate after the training?

Yes. You receive a course completion certificate from Invensis Learning after meeting the course requirements. The ITIL 5 Foundation certification itself is awarded by AXELOS (PeopleCert) once you pass the exam.

Enrollment

How do I enrol in the ITIL 5 Foundation course?

You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. A learning advisor can help you pick the right batch.

What training formats are available in Brazil?

We offer online (live virtual) instructor-led training, classroom training, and customised corporate group training, so you can choose the format that fits your schedule and learning style.

How soon can I start?

New live virtual batches run regularly, and self-paced options let you begin right away. Check upcoming schedules or talk to a learning advisor to find the next start date that works for you.

Can I reschedule or transfer to another batch?

Yes. Flexible options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange a change before your scheduled batch.

What is the refund or cancellation policy?

Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.

ITIL V5 Foundation Exam Format in BrazilWhat to expect on exam day

Exam Component

Details

Exam Name

ITIL V5 Foundation

Conducted By

PeopleCert

Exam Duration

60 minutes

Number of Questions

40 multiple-choice questions

Passing Score

65% (26 of 40 correct)

Exam Format

Multiple-choice, closed book; online proctored or test center

Testing Basis

ITIL V5 Foundation syllabus

Testing Format

PeopleCert online proctored or test center

Book

Closed book

Certificate Validity

3 years; renew via PeopleCert CPD or re-exam

ITSM Career Outlook in BrazilRoles, Sectors and Salary Signals

ITIL Version 5 Foundation Certification Training in Brazil

What Is the ITIL 5 Foundation Certification?UntitledYour Entry into Modern IT Service Management

What Is the ITIL 5 Foundation Certification?Your Entry into Modern IT Service Management

Key Highlightsof the ITIL Version 5 Foundation Training Course

ITIL V5 Foundation Certification Eligibility in BrazilDo You Qualify for the ITIL V5 Foundation Exam?

What You Gain from ITIL 5 Foundation CertificationCareer Value from Day One

ITIL V5 Foundation Exam Format in BrazilWhat to expect on exam day

ITIL V5 Foundation Certification Cost in Brazil

ITSM Career Outlook in BrazilRoles, Sectors and Salary Signals

SECTORS HIRING

GROWTH TRENDS

Market Forces Fuelling IT Service Demand in Brazil

IT Outsourcing at Scale

Cloud Without a Service Framework

Public-Sector Digitisation

Rising Reliability and Security Pressure

ITSM Skills Shortage

Certification-Led Hiring

Your IT Career Before and After Certification

The ITIL 5 Foundation Difference

How to Get ITIL V5 Founfdation Certified in BrazilStep-by-Step Certification Process

Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

Step 2: Complete the Accredited Training

Step 3: Schedule Your Exam

Step 4: Sit the ITIL V5 Foundation Exam

Step 5: Earn Your ITIL V5 Foundation Certificate

Step 6: Maintain and Progress Your Certification

Enrol in the 2-Day ITIL V5 Foundation Course

Enrol in the 2-Day ITIL V5 Foundation Course

Complete the Accredited Training

Complete the Accredited Training

Schedule Your Exam

Schedule Your Exam

Sit the ITIL V5 Foundation Exam

Sit the ITIL V5 Foundation Exam

Earn Your ITIL V5 Foundation Certificate

Earn Your ITIL V5 Foundation Certificate

Maintain and Progress Your Certification

Maintain and Progress Your Certification

Module 1: Key ITIL Terms & Definitions

Module 2: ITIL Four Dimensions of Product & Service Management

Module 3: ITIL Product & Service Lifecycle

Module 4: ITIL Value System (ITIL VS)

Module 5: Value Stream Identification, Mapping & Management

Module 6: ITIL & Artificial Intelligence (AI)

Module 7: ITIL & Other Frameworks

Course Curriculumof the ITIL Version 5 Foundation Certification Training

Module 1: Key ITIL Terms & Definitions

Skills You Will Build in ITIL 5 Foundation TrainingCore ITSM Skills for the Workplace

Digital Product and Service Concepts

Value Co-Creation Thinking

The Four Dimensions of Service

ITIL Value System and Guiding Principles

Product and Service Lifecycle

Management Practices and Continual Improvement

Who Should TakeITIL V5 Foundation Certification Training in Brazil?

ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

ITIL V5 Foundation Classroom Training

ITIL V5 Foundation Live Virtual Training

ITIL V5 Foundation Corporate Group Training

ITIL V5 Foundation Focused 1-to-1 Training

ITIL V5 Foundation Classroom Training

Why Choose Invensis Learning in BrazilAccredited Training, Real Outcomes

ITIL Version 5 Foundation Training Locations in BrazilAll our classroom training is now available online at your convenience

Corporate ITSM Training in BrazilUpskill Your IT Workforce

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