Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL Version 5 Foundation Certification Training in Brunei?UntitledYour Entry Point to Modern ITSM

    The ITIL Version 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), introducing the core concepts of digital product and service management. ITIL Version 5 Foundation certification training in Brunei gives IT and business professionals a recognised, current credential built around the ITIL Value System, value co-creation and continual improvement. The course suits service desk staff, IT analysts, support engineers and managers who want to deliver dependable digital services across Brunei's government, banking, telecom and energy sectors. You learn the guiding principles, the four dimensions, and the product and service lifecycle that modern employers expect. Aligned to the current Version 5.0 syllabus and assessed by a 40-question exam, the training is a practical first step toward IT service management roles. Start your ITIL journey with Invensis Learning and build skills the digital economy is actively hiring for.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Brunei, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL Version 5 Foundation Certification Training in Brunei?Your Entry Point to Modern ITSM

    The ITIL Version 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), introducing the core concepts of digital product and service management. ITIL Version 5 Foundation certification training in Brunei gives IT and business professionals a recognised, current credential built around the ITIL Value System, value co-creation and continual improvement.

    The course suits service desk staff, IT analysts, support engineers and managers who want to deliver dependable digital services across Brunei's government, banking, telecom and energy sectors. You learn the guiding principles, the four dimensions, and the product and service lifecycle that modern employers expect.

    Aligned to the current Version 5.0 syllabus and assessed by a 40-question exam, the training is a practical first step toward IT service management roles. Start your ITIL journey with Invensis Learning and build skills the digital economy is actively hiring for.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Brunei, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 5 Foundation certification training in Brunei designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Brunei
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Brunei

    • Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 5 Foundation exam prep training in Brunei
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Brunei
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL V5 Foundation Certification Eligibility in BruneiDo You Qualify for the ITIL V5 Foundation Exam?

    ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites — open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    What You Gain from Getting ITIL 5 CertifiedOutcomes That Move Your Career Forward

    For Individuals

    For Individuals

    ITIL 5 Foundation training helps IT and business professionals build modern service management capability and prepare for the Foundation exam. It suits service desk staff, support engineers, analysts and managers who want a recognised grounding in delivering digital services. Whether you are starting out in IT, formalising on-the-job skills, or moving into a service role in Brunei's government, banking or telecom sectors, this training builds capabilities employers value.

    If you want a recognised first credential in IT service management, ITIL 5 Foundation is a clear, practical step. You gain the ITIL Value System knowledge, exam-ready preparation and a structured path that employers across sectors trust.

    • Earn a current, globally recognised AXELOS (PeopleCert) credential
    • Qualify for IT service desk, analyst and delivery roles in Brunei
    • Speak a common, best-practice language for IT service management
    • Apply the ITIL Value System and guiding principles at work
    • Strengthen incident, request and service handling confidence
    • Stand out in a market short of certified ITSM professionals
    • Build a foundation for higher ITIL 5 qualifications
    • Improve earning potential as you move into service roles
    For Organizations

    For Organizations

    ITIL 5 group training helps organisations build dependable IT service management capability by equipping teams with shared concepts and practical skills. It can be delivered for service desks, IT operations and digital teams. For organisations modernising services under Brunei's digital agenda, the training offers a scalable, flexible way to raise service quality.

    If your teams handle services differently from one another, ITIL 5 group training creates a common approach to value, governance and continual improvement, so service quality becomes consistent and measurable.

    • Builds consistent IT service management practice across teams
    • Improves incident, problem and request handling reliability
    • Aligns IT services with business value and customer outcomes
    • Creates a shared service-management language across departments
    • Supports digital transformation and Smart Nation readiness
    • Enables customised training aligned to your operating model
    • Offers flexible onsite or live virtual delivery for teams
    • Strengthens in-house ITSM capability and staff retention

    ITIL V5 Foundation Exam Format in BruneiWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL V5 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL V5 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL V5 Foundation Certification Cost in Brunei

    The total cost of getting ITIL V5 Foundation certified in Brunei includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 5 Foundation certification training in Brunei delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL Version 5 Foundation training cost in Brunei is BND 2440

    Exam Cost:

    • PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITSM Roles You Can Land in BruneiDemand Across the Smart Nation

    ITIL 5 Foundation has quickly become a baseline credential for IT service roles across Brunei, valued by government agencies, banks, telecom operators and energy firms modernising their digital services. As the Digital Economy Masterplan 2025 and Wawasan Brunei 2035 push organisations toward Smart Nation goals, professionals who can run reliable, value-led services are in demand, from service desk analysts to IT service delivery managers. Here is what the local market is telling us.

    B$63,700

    Average IT manager salary, Brunei

    per year, WorldSalaries 2026

    B$48,340

    IT service consultant salary, Brunei

    average per year, WorldSalaries 2026

    96.4%

    Population with internet access by 2026

    Digital Economy Masterplan 2025

    90%

    5G population coverage, Brunei

    DST network rollout 2025

    SECTORS HIRING

    • —Government and Public Sector / Digital Government
    • —Banking, Finance and Islamic Fintech
    • —Telecommunications and Connectivity
    • —Oil, Gas and Energy
    • —IT Services and Managed Services
    • —Education and Healthcare

    GROWTH TRENDS

    • —Digital Economy Masterplan 2025 driving Smart Nation services
    • —5G and fibre expansion lifting service demand
    • —Banks shifting to digital-first, cloud-native platforms
    • —Economic diversification beyond oil and gas
    • —Government digital services needing ITSM maturity
    • —Shortage of certified ITSM professionals locally

    Sources: WorldSalaries, Paylab, Glassdoor (Brunei) 2025-2026; Brunei Digital Economy Masterplan 2025 (MTIC); DST 5G rollout 2025.

    Why ITIL 5 Skills Are in Demand Across Brunei

    Smart Nation Delivery Pressure

    Brunei's Digital Economy Masterplan 2025 commits government to reliable digital services for citizens, yet many agencies lack mature ITSM practice, the exact gap ITIL 5 is built to close.

    ITIL 5 builds service management discipline

    Digital-First Banking Demands

    Islamic banks run cloud-native apps and APIs around the clock, so demand for service management discipline and incident control keeps rising across the finance sector.

    ITIL 5 builds incident and request skills

    5G and Fibre Service Complexity

    With 5G covering most of the population and thousands of kilometres of fibre live, telecom operators need structured service operation to keep networks reliable at scale.

    ITIL 5 builds service operation skills

    Reliability of Government Services

    As public services move online, downtime carries real cost, pushing agencies to adopt ITIL guiding principles and continual improvement to sustain availability.

    ITIL 5 builds continual improvement skills

    Diversifying Beyond Oil and Gas

    Vision 2035 pushes the economy past energy, and new digital businesses need service management foundations to grow dependable, scalable products.

    ITIL 5 builds value-led service skills

    Scarcity of Certified ITSM Talent

    Brunei's IT pool is strong in support skills but thin in certified service managers, making ITIL 5 holders stand out to local employers.

    ITIL 5 makes certified professionals stand out

    Sources: Brunei Digital Economy Masterplan 2025 (MTIC); DST 5G rollout 2025; WorldSalaries, Glassdoor (Brunei) 2025-2026.

    ITIL 5 Foundation is more than a certificate. It is a fast route into Brunei's growing IT service management roles. Join professionals turning service skills into career growth. Start your journey today.

    Your Brunei Career Transformation

    Your IT Service Career, Before and After

    The Shift ITIL 5 Makes

    Brunei's digital economy is expanding with Smart Nation programmes and a shift beyond oil and gas, and employers increasingly separate certified service professionals from the rest. Here is which side of that line you want to be on.

    Today

    Salary capped in a support role with limited bargaining power

    After ITIL 5

    IT manager roles in Brunei average around B$63,700, with consultant bands above B$48,000

    Today

    Passed over for service management roles that ask for ITIL

    After ITIL 5

    Eligible for service desk, delivery and ITSM roles across government, banking and telecom

    Today

    Confident fixing tickets, but not in framing services around value

    After ITIL 5

    Fluent in the ITIL Value System, guiding principles and the service lifecycle

    You earn your ITIL 5 Foundation

    Before

    Service skills learned on the job with no recognised credential

    Now you have

    A current AXELOS (PeopleCert) credential recognised by Brunei and global employers

    Before

    Limited path beyond a support or operator role

    Now you have

    A clear route into IT service delivery and ITSM leadership roles

    Before

    Ways of working that vary from one team to another

    Now you have

    A shared, best-practice language for running reliable digital services

    Before

    Recognition limited when you change sector or employer

    Now you have

    A globally portable qualification that travels across sectors and borders

    "The gap between keeping systems running and managing services for value is a recognised credential, and Brunei's leading employers already know it."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: WorldSalaries, Paylab (Brunei) 2025-2026.

    How to Get ITIL V5 Founfdation Certified in BruneiStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Brunei is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Step 1

    Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4

    Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5

    Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6

    Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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    The Service Management Skills You Will BuildSkills You Can Apply from Day One

    Here is what you will learn in ITIL 5 Foundation: the concepts, principles and practices that underpin modern IT service management. By the end of the course you can apply the ITIL Value System and prepare for the 40-question Foundation exam with confidence.

    Digital Product and Service Concepts

    Understand what defines modern digital products and services, how value is created across their lifecycle, and why continual improvement sits at the heart of ITIL 5.

    Co-Create Value with Stakeholders

    Learn how value is co-created between providers, consumers and stakeholders by balancing outcomes, costs, risks, experience and sustainability.

    Apply the Four Dimensions

    Use the four dimensions of organisations and people, value streams and processes, information and technology, and partners and suppliers for a holistic approach to service management.

    Navigate the ITIL Value System

    See how guiding principles, governance, value chain activities, management practices and continual improvement work together as one integrated system.

    Put the Guiding Principles to Work

    Apply principles such as focus on value, start where you are, and progress iteratively with feedback to make better decisions in real digital environments.

    Manage the Service Lifecycle

    Understand the purpose of each lifecycle activity, from discovery and design through to operation, delivery and support, and how they combine to create value.

    Use ITIL Management Practices

    Explore the role of ITIL's management practices and how official practice guidance supports consistent, effective ways of working across teams.

    Drive Improvement and Value Streams

    Build the habit of continual improvement and learn value stream mapping and management to remove waste and improve the flow of value.

    Who Should TakeITIL V5 Foundation Certification Training in Brunei?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    BND 2440

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    BND 2440

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Train with Invensis LearningFor Your ITIL 5 Certification in Brunei

    As a trusted ITIL Version 5 Foundation training company in Brunei, Invensis Learning delivers accredited ITIL 5 Foundation training for professionals and organisations across Brunei that want to build dependable IT service management capability. Our programmes combine experienced, certified trainers, AXELOS (PeopleCert) aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or arrange corporate training for your team, you gain a practical, exam-ready learning experience backed by ISO 9001 and ISO 27001 certified quality standards.

    • Accredited training aligned to the AXELOS (PeopleCert) ITIL 5 syllabus
    • Experienced ITSM trainers with real-world service management practice
    • Live online, classroom and corporate delivery to fit your schedule
    • Structured courseware, practice questions and exam-focused preparation
    • Dedicated learner support before, during and after the training
    • ISO 9001 and ISO 27001 certified training operations
    • Trusted by professionals and organisations across 100+ countries
    • Competitive pricing for individual and corporate learners

    50+

    Industries Served

    1-to-1

    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    100+

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    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in BruneiInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Brunei

    Radisson Hotel, Jalan Tasek, Tasek Lama, Saba, Bandar Seri Begawan, Mukim Kianggeh, Brunei-Muara, BS8611, Brunei بروني

    ITIL Version 5 Foundation Training Location in Brunei

    Times Cineplex, The Empire Hotel & Country Club, Lebuhraya Muara–Tutong, Jerudong, Mukim Sengkurong, Brunei-Muara, BG3122, Brunei بروني

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    Team ITIL 5 Training in BruneiBuild a Service-Led Culture

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    • Suitable for small, medium and large IT and service teams
    • Customised schedules aligned to your team's availability
    • Onsite, live virtual or hybrid delivery across Brunei
    • Trainers with hands-on ITSM and service management experience
    • Role-based, sector-relevant examples for real workplace application
    • Dedicated coordination and reporting for corporate programmes
    • Scalable delivery for teams in Brunei and global locations

    Trusted by Leading Organisations

    DSTBIBDBaiduri BankProgresifImagineUNN

    What Our Learners Say

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    Passed the Foundation Exam First Time

    "The course made the ITIL Value System and guiding principles click for me. I now frame incidents and requests around value, and I passed the Foundation exam on my first attempt."

    Hafiz Rahman

    Service Desk Analyst

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    Practical and Relevant to Local Work

    "Clear, practical sessions and great mock questions. The trainer used examples from telecom and banking that matched my day-to-day work in Brunei, which made the concepts easy to apply."

    Nurul Hidayah

    IT Support Engineer

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    Structure I Use Every Week

    "A good balance of theory and application. The four dimensions and service lifecycle modules gave me a structure I now use at work every week to plan and improve services."

    Aiman Yusof

    IT Service Analyst

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    Visible Improvement in Our Service Desk

    "We upskilled our service desk team with Invensis Learning. Incident handling and communication improved noticeably, and the delivery suited our shift schedule without disrupting operations."

    Siti Aminah

    IT Operations Lead, Banking Sector

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    A Shared Language for Our Teams

    "The corporate ITIL 5 programme gave our engineers a shared service-management language. Coordination was smooth and the content was tailored to our environment and goals."

    Khairul Anwar

    Learning and Development Manager, Telecommunications

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation is a recognised entry-level credential that opens IT service roles across Brunei's government, banking, telecom and energy sectors, where IT manager bands average around B$63,700 a year. It proves you can deliver reliable, value-led digital services.

    General

    Is the ITIL 5 Foundation certification worth it in Brunei?

    Yes. ITIL 5 Foundation is a recognised entry-level credential that opens IT service roles across Brunei's government, banking, telecom and energy sectors, where IT manager bands average around B$63,700 a year. It proves you can deliver reliable, value-led digital services.

    What is ITIL 5 Foundation?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the guiding principles and the service lifecycle for the modern digital era.

    Who should take this course?

    It suits IT and business professionals at any stage, including service desk staff, support engineers, IT analysts, project team members and managers who want a recognised grounding in modern IT service management.

    Are there any prerequisites for ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all. Prior ITSM or ITIL knowledge is helpful but not required, making it an accessible first step into service management.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To keep it current you earn 60 CPD (Continuing Professional Development) points within each three-year cycle, as specified by PeopleCert.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The fee typically covers instructor-led training, AXELOS (PeopleCert) aligned courseware, practice questions, mock exams and learner support. Exam vouchers can be bundled depending on the package. Request a quote for the current inclusions.

    How much does ITIL 5 Foundation training cost in Brunei?

    Pricing varies by format and whether the exam voucher is bundled, so course fees are available on request. Contact a learning advisor for a quote tailored to live online, classroom or corporate delivery.

    Is the exam fee included in the price?

    It depends on the package. The PeopleCert exam fee can be purchased on its own or bundled with training. Ask our team which option gives you the best value for your plan.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT and service teams. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What if I do not pass the ITIL 5 Foundation exam first time?

    You can resit the exam. Our training includes mock exams, practice questions and trainer guidance to prepare you thoroughly, and our team can help you rebook. Confirm current resit fees and policy with PeopleCert.

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with 40 multiple-choice questions. It is delivered online with PeopleCert OnVUE proctoring or at an authorised test centre, based on the Version 5.0 syllabus.

    How many questions are on the exam and how long is it?

    There are 40 multiple-choice questions and you have 60 minutes (one hour) to complete the exam.

    What is the passing score for the exam?

    The pass mark is 65%, which means answering 26 of the 40 questions correctly.

    How is the ITIL 5 Foundation exam delivered?

    You can sit the exam online with PeopleCert OnVUE proctoring, available around the clock, or at a PeopleCert authorised test centre. There are no formal prerequisites to take it.

    Course Content

    What will I learn in ITIL 5 Foundation training?

    You will learn digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the service lifecycle, management practices, continual improvement and value stream mapping.

    Do I need prior experience to follow the course?

    No. The course is designed for beginners and experienced staff alike. Trainers explain each concept from first principles, so you can follow it without prior ITIL or ITSM background.

    Which syllabus version does the course cover?

    The training is aligned to the current ITIL 5 Version 5.0 syllabus published by AXELOS (PeopleCert), covering the nine topic areas tested in the Foundation exam.

    Are practice tests and materials included?

    Yes. You receive courseware, practice questions and mock exams that mirror the Foundation exam style, helping you find weak areas and build readiness.

    What is the difference between ITIL 5 and ITIL 4?

    ITIL 5 adds an explicit focus on digital product and service management, the full product and service lifecycle, and value stream mapping, evolving the ITIL 4 Service Value System into the ITIL Value System.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website and join the next available batch. Choose live online, classroom or corporate delivery, complete payment, and you will receive your schedule and learning resources. Talk to an advisor to see upcoming dates.

    What training formats are available?

    We offer ITIL 5 training online as live virtual instructor-led sessions, classroom training and customised corporate group training, so you can pick the format that fits your schedule.

    Can I reschedule my batch?

    Yes. Flexible options let you reschedule or move to another batch on selected plans. Contact support to arrange a change.

    Is the course available across Brunei?

    Yes. Live online training is available anywhere in Brunei, and onsite corporate delivery can be arranged for teams in Bandar Seri Begawan and beyond.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.