Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?UntitledA Modern Path to Service Management

    ITIL 5 Foundation certification training in Baku gives IT and business professionals a structured route into modern digital product and service management. ITIL Version 5 Foundation (ITIL 5-F) is the latest edition of the world's most widely adopted IT service management framework, published by AXELOS and examined by PeopleCert. Delivered by Invensis Learning in live online and classroom formats, the programme covers the ITIL Value System, the guiding principles, the four dimensions, the product and service lifecycle and value stream mapping. It suits service desk staff, IT analysts, support engineers and managers across Baku's banks, telecoms and energy organisations. As Azerbaijan accelerates its 2026 to 2029 digital economy strategy, employers increasingly want teams who can deliver reliable, value-driven services. Earn an internationally recognised AXELOS credential and start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Baku, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?A Modern Path to Service Management

    ITIL 5 Foundation certification training in Baku gives IT and business professionals a structured route into modern digital product and service management. ITIL Version 5 Foundation (ITIL 5-F) is the latest edition of the world's most widely adopted IT service management framework, published by AXELOS and examined by PeopleCert.

    Delivered by Invensis Learning in live online and classroom formats, the programme covers the ITIL Value System, the guiding principles, the four dimensions, the product and service lifecycle and value stream mapping. It suits service desk staff, IT analysts, support engineers and managers across Baku's banks, telecoms and energy organisations.

    As Azerbaijan accelerates its 2026 to 2029 digital economy strategy, employers increasingly want teams who can deliver reliable, value-driven services. Earn an internationally recognised AXELOS credential and start your ITIL 5 journey with Invensis Learning.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Baku, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 5 Foundation certification training in Baku designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Baku
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Baku

    • Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 5 Foundation exam prep training in Baku
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Baku
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL V5 Foundation Certification Eligibility in BakuDo You Qualify for the ITIL V5 Foundation Exam?

    ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites - open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    What You Gain from ITIL 5 CertificationBenefits for Your Career and Team

    For Individuals

    For Individuals

    ITIL 5 Foundation training helps you turn hands-on IT experience into recognised service management capability. The credential suits service desk agents, support engineers, IT analysts and team leads who want to deliver more reliable, value-driven services. Whether you are starting in IT, moving into a service role, or supporting digital projects in banking, telecom, energy or government, this training builds skills employers across Baku actively look for.

    If you want an accessible, globally recognised first step in IT service management, ITIL 5 Foundation is a clear path forward. You gain practical knowledge, full exam preparation and a credential that travels across sectors and borders.

    • Validates practical knowledge of modern IT service management and the ITIL 5 framework
    • Opens doors to service desk, support and ITSM analyst roles across Baku employers
    • Builds a shared service vocabulary recognised by banks, telecoms and energy firms
    • Strengthens your ability to deliver value, manage incidents and improve services
    • Provides a globally recognised AXELOS credential valued in Azerbaijan and abroad
    • Offers an entry point with no prerequisites, ideal for career starters and switchers
    • Prepares you fully for the 40-question PeopleCert ITIL 5 Foundation exam
    • Lays the foundation for higher ITIL 5 qualifications and IT leadership roles
    For Organizations

    For Organizations

    ITIL 5 group training helps organisations build a common service management language and raise the quality of IT delivery. The training can be delivered for service desks, support functions or wider IT departments. For organisations modernising services as part of Azerbaijan's digital economy push, this training provides a scalable, flexible way to lift team capability.

    If your teams struggle with inconsistent processes or rising service demand, ITIL 5 group training creates a shared approach to incidents, problems and continual improvement. Your people gain practical skills they can apply from day one.

    • Builds consistent service management practice across IT and support teams
    • Improves incident response, problem management and service reliability
    • Aligns IT delivery with business value and customer outcomes
    • Supports digital transformation goals across Azerbaijani enterprises
    • Standardises terminology and ways of working across departments
    • Enables flexible onsite or live virtual training for whole teams
    • Strengthens governance and continual improvement capability
    • Helps reduce downtime and service costs through proven practices

    ITIL V5 Foundation Exam Format in BakuWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL V5 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL V5 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL V5 Foundation Certification Cost in Baku

    The total cost of getting ITIL V5 Foundation certified in Baku includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 5 Foundation certification training in Baku delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL Version 5 Foundation training cost in Baku is AZN 2750

    Exam Cost:

    • PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Skills Take Your Career in BakuRoles, Sectors and Demand

    ITIL 5 Foundation has become a practical entry credential for IT service roles across Baku, valued by banks, telecoms, energy companies and government IT teams modernising their services. As Azerbaijan diversifies beyond oil and scales its digital economy, employers want professionals who can run reliable, value-driven services. Demand spans service desk analyst, IT support specialist, incident manager and service delivery roles, and here is what the local market shows.

    ₼12,000

    IT support specialist pay, Baku

    per year, Glassdoor 2026

    ₼48,160

    IT specialist average, Baku

    per year, WorldSalaries 2026

    ₼1,172

    Average monthly salary, Azerbaijan

    April 2026, official data

    500

    Active startups target by 2026

    national digital strategy

    SECTORS HIRING

    • —Banking, Fintech and Financial Services
    • —Telecom and ICT Services
    • —Oil, Gas and Energy (SOCAR and Partners)
    • —Government and Public Digital Services
    • —IT Outsourcing and Professional Services
    • —Aviation, Transport and Logistics

    GROWTH TRENDS

    • —2026 to 2029 digital economy strategy driving non-oil IT growth
    • —Banks going mobile-first, with millions of digital users
    • —Smart City programmes rolling out in Baku and the regions
    • —Cloud, cybersecurity and state system integration expanding
    • —Startup ecosystem set to more than double by 2026
    • —Rising demand for structured IT service management skills

    Sources: Glassdoor, Paylab, WorldSalaries (Baku, Azerbaijan) 2026; News.az, bne IntelliNews, Report.az digital economy strategy 2026-2029.

    Market Forces Driving ITSM Demand in Baku

    Digital Transformation Pressure

    Azerbaijan's 2026 to 2029 digital strategy pushes banks, government and energy firms to modernise IT services fast, and they need people who can structure and run those services.

    ITIL 5 builds modern service management skills

    Service Reliability Expectations

    With millions now using mobile banking and digital public services, downtime is costly. Employers want ITIL-trained staff who can manage incidents and keep services stable.

    ITIL 5 builds incident and problem skills

    ITSM Skills Shortage

    Baku has a deep pool of developers but far fewer professionals trained in structured service management, making certified ITIL practitioners valuable and easier to hire.

    ITIL 5 makes certified practitioners stand out

    Cloud and Cybersecurity Growth

    As state systems move to the cloud and security rises up the agenda, organisations need a common service framework to govern, support and continually improve operations.

    ITIL 5 builds governance and improvement skills

    Cost and Value Pressure

    Beyond oil, enterprises watch IT spend closely. ITIL's focus on value helps teams cut waste, prioritise work and prove the return on technology investment.

    ITIL 5 builds value co-creation skills

    Multi-Vendor Complexity

    Banks and telecoms run services across many suppliers and platforms. ITIL gives teams a shared language to coordinate partners and manage end-to-end service delivery.

    ITIL 5 builds end-to-end coordination skills

    Sources: News.az, bne IntelliNews, AzerNews, Report.az (Azerbaijan digital economy) 2026.

    ITIL 5 Foundation is more than a certificate. It is a practical toolkit for delivering reliable digital services. Join Baku professionals building modern ITSM skills. Start today.

    Your Baku Career Transformation

    Your IT Career Before and After ITIL 5

    The Shift Employers Notice

    Azerbaijan's IT market is expanding fast as the country builds its digital economy beyond oil, and employers increasingly separate certified service professionals from the rest. Here is which side of that line you want to be on.

    Today

    Pay capped in entry-level support roles with limited leverage

    After ITIL 5

    Eligible for higher-paid ITSM and service management bands in Baku

    Today

    Overlooked for roles that ask for ITIL service management knowledge

    After ITIL 5

    Shortlisted for jobs that list ITIL 5 as preferred or required

    Today

    Strong on tools, but light on service strategy and governance

    After ITIL 5

    Fluent in value co-creation, the four dimensions and continual improvement

    You earn ITIL 5 Foundation

    Before

    Seen as a hands-on technician without a recognised service framework

    Now you have

    An AXELOS credential recognised by employers in Baku and worldwide

    Before

    Firefighting issues with no shared process or common language

    Now you have

    A structured approach to incidents, problems and service improvement

    Before

    Limited to support tasks with a narrow remit and few options

    Now you have

    A route into ITSM analyst, service delivery and IT management roles

    Before

    Recognition tied to one employer or a single set of tools

    Now you have

    A portable, globally recognised qualification across sectors

    "The gap between fixing tickets and managing services is increasingly a recognised credential, and Baku's leading employers already know it."

    Join 50,000+ professionals who trained with Invensis Learning and advanced their careers.

    Sources: Glassdoor, Paylab, WorldSalaries (Azerbaijan) 2026.

    How to Get ITIL V5 Founfdation Certified in Baku Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Baku is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Step 1

    Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4

    Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5

    Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6

    Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

    image

    100% Secure and Safe download

    Core ITIL 5 Skills You Will GainMapped to the PeopleCert Syllabus

    This ITIL 5 Foundation training covers the full Foundation syllabus from AXELOS and PeopleCert. By the end, you can explain the ITIL Value System, the guiding principles, the four dimensions and the product and service lifecycle, and you will be ready for the certification exam.

    Digital Product and Service Management

    Understand what sets digital products and services apart, how value is created, and how products and services are managed across their full lifecycle in modern organisations.

    The ITIL Value System

    Learn how guiding principles, governance, value chain activities, management practices and continual improvement combine into one integrated system for creating value.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are, and progress iteratively with feedback to make better decisions in real digital environments.

    The Four Dimensions of Service

    Take a holistic view across organisations and people, value streams and processes, information and technology, and partners and suppliers.

    The Product and Service Lifecycle

    Explore each lifecycle activity, from discovery and design through to operation, delivery and support, and how they work together to create value.

    Continual Improvement and Value Streams

    Build skills in continual improvement and value stream mapping and management to remove waste and keep services aligned to customer outcomes.

    Who Should TakeITIL V5 Foundation Certification Training in Baku?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    AZN 2750

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Untitled

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Untitled

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Untitled

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Untitled

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    AZN 2750

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis for ITIL 5 Foundation in BakuYour Trusted ITIL Training Partner

    Invensis Learning delivers accredited ITIL 5 Foundation training for professionals and organisations in Baku and across Azerbaijan. Our programmes combine expert, certified trainers, AXELOS and PeopleCert aligned courseware, flexible delivery formats and dedicated learner support. Whether you enrol as an individual or arrange corporate training for your team, you get a professional learning experience built around practical understanding, real-world application and exam success.

    • Training aligned with AXELOS and PeopleCert ITIL 5 standards
    • Expert trainers with real-world IT service management experience
    • Flexible live online, classroom and corporate training formats
    • ISO 9001:2015 and ISO 27001:2022 certified training delivery
    • Comprehensive courseware, practice tests and exam simulators
    • Dedicated learner support before, during and after training
    • Trusted by professionals and enterprises across 100+ countries
    • Competitive pricing for individual learners and corporate teams

    24/7

    Learner Support

    50+

    Industries Served

    1-to-1

    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in BakuInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Baku

    Marriott Absheron Hotel, 674, Richard Zorge Street, Nasimi District, Baku, 1000, Azerbaijan

    ITIL Version 5 Foundation Training Location in Baku

    Hilton, 1, Zarifa Aliyeva Street, Baku, 1000, Azerbaijan

    corporate banner

    Corporate ITIL Training in BakuBuilt Around Your Business

    Untitled

    • Suitable for small, medium and large IT and support teams
    • Customised schedules aligned with your team's availability
    • Flexible onsite, live virtual or hybrid delivery in Baku
    • Experienced trainers with real ITSM and industry expertise
    • Role-based examples relevant to banking, telecom and energy
    • Dedicated coordination and support for corporate programmes
    • Scalable delivery for teams across Azerbaijan and beyond

    Leading Organisations

    SOCARKapital BankPASHA BankAzercellBakcellAztelekom

    What Our Learners Say

    Untitled

    A Clear Route into Service Management

    "The trainer explained the ITIL Value System and guiding principles with real examples from IT operations. I passed the PeopleCert exam on my first try and now apply the practices on the service desk every day."

    Elnur Mammadov

    IT Support Specialist

    Untitled

    0/0

    Practical and Beginner-Friendly

    "I came in with no formal ITSM background and the course made the four dimensions and lifecycle easy to follow. The mock exams were close to the real thing and built my confidence."

    Leyla Aliyeva

    Service Desk Analyst

    Untitled

    0/0

    Great Preparation for the Exam

    "Well-structured sessions and clear courseware. The focus on continual improvement and value streams helped me understand how IT really supports the business, not just fix tickets."

    Rashad Huseynov

    Junior IT Analyst

    Untitled

    0/0

    Stronger, More Consistent Service Team

    "We trained our service desk team with Invensis Learning and saw faster, more consistent incident handling within weeks. The live virtual format fit our shift schedules and the trainer tailored examples to banking."

    Gunel Ismayilova

    L&D Manager, Banking Sector

    Untitled

    0/0

    A Shared Service Language Across the Team

    "Rolling out ITIL 5 across our support function gave everyone a common vocabulary and approach. Invensis handled scheduling and reporting smoothly for a group of twenty."

    Tural Aliyev

    IT Operations Lead, Telecom Sector

    Untitled

    0/0



    Trustpilot

    4.6

    Ratings

    100K+

    Happy Learners

    100+

    Locations Worldwide

    99%

    Training Satisfaction

    Enquire with us now

    Drop us a query and our learning consultant will reach out to you shortly

    Get Course Details & Pricing

    Fill out this form and we will respond quickly.

    We also deliver ITIL Version 5 Foundation Certification Trainingacross multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

    Baku
    City map with location markers

    Explore Our Other Course Categories

    Agile

    Project Management

    ITSM

    Quality Management

    DevOps

    IT Governance

    Other Related Courses

    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in AXELOS's ITIL 5 scheme. It introduces the core concepts of modern digital product and service management, the ITIL Value System and the practices that help organisations create and improve value. It is examined by PeopleCert.

    General

    What is ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in AXELOS's ITIL 5 scheme. It introduces the core concepts of modern digital product and service management, the ITIL Value System and the practices that help organisations create and improve value. It is examined by PeopleCert.

    Who should take ITIL 5 Foundation training in Baku?

    It suits IT and business professionals at any stage, including service desk staff, support engineers, IT analysts, project team members and managers in Baku's banking, telecom, energy and government sectors who want a structured grasp of IT service management.

    Is ITIL 5 Foundation worth it in Azerbaijan?

    Yes. As Azerbaijan scales its digital economy beyond oil, employers increasingly value structured service management skills. ITIL is the world's most widely adopted ITSM framework, and the credential helps you stand out for service desk, ITSM and service management roles.

    Do I need any prerequisites for ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone. No prior ITIL or IT service management experience is required, which makes it an ideal first step for career starters and professionals moving into IT service roles.

    How long is the ITIL 5 Foundation certification valid?

    The ITIL 5 Foundation certification is valid for three years. To keep it current you renew within each three-year cycle, typically by earning 60 CPD points through continuing professional development, as set out by PeopleCert.

    Who governs the ITIL 5 certification?

    ITIL is owned and published by AXELOS, now part of PeopleCert, which is the sole examination body for all ITIL qualifications. All syllabus, exam and certification details come from PeopleCert.

    Pricing

    How much does ITIL 5 Foundation training cost in Baku?

    ITIL 5 Foundation training fees in Baku vary by format, schedule and whether the exam voucher is bundled. Invensis Learning quotes pricing on request in local currency. Request a quote or speak with a learning advisor for current batch prices.

    Is the exam fee included in the training price?

    It depends on the package. Some bundles include the PeopleCert exam voucher and others price it separately. PeopleCert sets the exam fee by region and currency. Ask our team for a quote that confirms exactly what is included.

    What is included in the course fee?

    The training fee typically includes AXELOS and PeopleCert aligned courseware, practice questions, mock exams, an exam simulator, learner support and a course completion certificate. Confirm the inclusions for your chosen format when you request a quote.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT and support teams in Baku. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is a closed-book, multiple-choice paper of 40 single-answer questions. It is based on the ITIL 5 Foundation syllabus from AXELOS and delivered by PeopleCert, either online proctored or at an authorised test centre.

    How many questions are on the exam and what is the pass mark?

    The exam has 40 questions and you need 26 correct, which is 65%, to pass. You have 60 minutes to complete it. There are no formal prerequisites to sit the exam.

    How long is the ITIL 5 Foundation exam?

    You have 60 minutes (one hour) to answer the 40 multiple-choice questions. The exam is closed book, so you cannot use reference materials during the test.

    How do I book the ITIL 5 Foundation exam?

    The exam is delivered by PeopleCert. You can sit it online with 24/7 remote proctoring through PeopleCert, or at an authorised test centre. Our team can guide you through scheduling and what to expect on the day.

    What happens if I do not pass the first time?

    You can resit the ITIL 5 Foundation exam. Re-sit terms and fees are set by PeopleCert. Our trainers provide focused preparation, mock exams and practice questions to help you pass with confidence on your first attempt.

    Course Content

    What topics does the ITIL 5 Foundation course cover?

    The course covers the ITIL 5 Foundation syllabus: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement and value stream mapping.

    Can a beginner take ITIL 5 Foundation?

    Yes. ITIL 5 Foundation is designed as an entry-level credential with no prerequisites. The training starts from core concepts and builds up gradually, so beginners and professionals new to IT service management can follow it comfortably.

    What learning materials are provided?

    You receive AXELOS and PeopleCert aligned courseware, practice questions, mock exams, an exam simulator, quizzes and revision aids. These resources help you understand the syllabus and prepare thoroughly for the exam.

    Are there practice tests and mock exams?

    Yes. The programme includes practice questions, full mock exams and an exam simulator that mirror the real 40-question format, helping you identify weak areas and build exam readiness before test day.

    Is the courseware aligned with the latest ITIL 5 syllabus?

    Yes. The courseware is aligned with the current ITIL 5 Foundation (Version 5.0) syllabus published by AXELOS and examined by PeopleCert, so you study the latest concepts, including the ITIL Value System and value stream management.

    Enrollment

    How do I enrol in ITIL 5 Foundation training in Baku?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available?

    We offer live online (live virtual) instructor-led training, classroom sessions and customised corporate group training, so you can pick the format that fits your schedule and learning style in Baku.

    When are the upcoming ITIL 5 Foundation batches?

    New live online and classroom batches run regularly. Contact us or view the upcoming schedules to find a start date that suits you, and reserve your place early as seats per batch are limited.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans let you attend the training twice. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.