Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?UntitledYour First Step into Modern Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme, introducing you to digital product and service management, the ITIL Value System, and the practices that help organisations create and continually improve value. Invensis Learning's ITIL Version 5 Foundation certification training in Australia gives professionals across IT and business a practical, exam-ready grounding in the latest framework from AXELOS, delivered by PeopleCert. Built for the modern digital era, ITIL 5 Foundation suits service desk staff, IT analysts, project and business professionals, and anyone moving into service management. With Australian agencies and enterprises racing to close a national digital skills gap, a recognised ITIL credential signals that you can connect technology to real business value. Whether you are starting out in IT service management or formalising years of hands-on experience, ITIL 5 Foundation is an accessible, globally respected first step. Start your certification journey with Invensis Learning and build skills Australian employers are actively hiring for.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Australia, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your First Step into Modern Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme, introducing you to digital product and service management, the ITIL Value System, and the practices that help organisations create and continually improve value. Invensis Learning's ITIL Version 5 Foundation certification training in Australia gives professionals across IT and business a practical, exam-ready grounding in the latest framework from AXELOS, delivered by PeopleCert.

    Built for the modern digital era, ITIL 5 Foundation suits service desk staff, IT analysts, project and business professionals, and anyone moving into service management. With Australian agencies and enterprises racing to close a national digital skills gap, a recognised ITIL credential signals that you can connect technology to real business value.

    Whether you are starting out in IT service management or formalising years of hands-on experience, ITIL 5 Foundation is an accessible, globally respected first step. Start your certification journey with Invensis Learning and build skills Australian employers are actively hiring for.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Australia, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 5 Foundation certification training in Australia designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Australia
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Australia

    • Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 5 Foundation exam prep training in Australia
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Australia
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL V5 Foundation Certification Eligibility in AustraliaDo You Qualify for the ITIL V5 Foundation Exam?

    ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites — open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    BenefitsOf ITIL 5 Foundation Certification Training

    For Individuals

    For Individuals

    ITIL 5 Foundation training helps you prove your service management knowledge and prepare for the PeopleCert exam with confidence. The credential suits service desk staff, IT analysts, and business professionals who want to formalise their skills. Whether you are entering IT service management, switching careers, or supporting digital services in government, banking, telco or healthcare, this training builds capabilities aligned with what Australian employers expect.

    If you want a recognised, accessible entry point into modern service management, ITIL 5 Foundation is a clear path forward. You gain framework knowledge, exam readiness, and a credential that travels across sectors and borders.

    • Earns you a globally recognised AXELOS and PeopleCert credential
    • Opens doors to service desk, ITSM analyst and service manager roles
    • Builds a shared service language valued across Australian employers
    • Replaces reactive support with a structured, value-driven approach
    • Strengthens your standing in a market short of certified talent
    • Requires no prior experience, so it suits career starters and changers
    • Aligns your skills to the latest digital service management practices
    • Provides a clear stepping stone to higher ITIL qualifications
    For Organizations

    For Organizations

    ITIL 5 Foundation group training helps organisations build service management capability by equipping teams with structured knowledge and practical skills. The training can be delivered for service desks, IT operations or wider business units. For organisations looking to standardise service delivery and improve value, this training provides a scalable, flexible solution.

    If your teams run services inconsistently across tools and locations, ITIL 5 Foundation group training creates a shared framework. Staff gain a common approach to value, governance and continual improvement that lifts service quality.

    • Builds a consistent service management language across teams
    • Improves the reliability and value of digital service delivery
    • Helps standardise incident, change and service practices
    • Supports in-house capability building and reduced contractor reliance
    • Enables customised training aligned with your service environment
    • Lifts service desk performance and customer experience
    • Provides flexible delivery for onsite or distributed teams
    • Strengthens governance and continual improvement across services

    ITIL V5 Foundation Exam Format in AustraliaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL V5 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL V5 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL V5 Foundation Certification Cost in Australia

    The total cost of getting ITIL V5 Foundation certified in Australia includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 5 Foundation certification training in Australia delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL Version 5 Foundation training cost in Australia is AUD 2840

    Exam Cost:

    • PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your ITIL Career Path in AustraliaRoles, Demand and Pay

    ITIL 5 Foundation has quickly become a baseline credential for service management roles across Australia, valued by government agencies, banks, telcos, healthcare providers and managed-service firms running large, always-on IT operations. As a $9.7 billion public-sector digital agenda meets a deep digital skills shortage, employers are prioritising people who can standardise service delivery and prove value. Demand runs from service desk analyst up to service delivery and IT service manager, and here is what the Australian market is telling us right now.

    A$112,600

    Service Delivery Manager average, Australia

    per year, PayScale 2026

    A$121,000

    IT Service Manager average, Australia

    PayScale 2026

    150+

    ITIL and ITSM roles advertised, Australia

    Glassdoor, June 2026

    61,000+

    Digital professional shortfall, public sector

    5-year government forecast

    SECTORS HIRING

    • —Government and Public Sector
    • —Banking, Financial Services and Insurance
    • —Telecommunications and Media
    • —Healthcare and Aged Care
    • —Mining, Energy and Utilities
    • —Managed IT and Professional Services

    GROWTH TRENDS

    • —A $9.7 billion federal digital agenda driving service demand
    • —National shortfall of 61,000+ digital professionals forecast
    • —Service desks maturing into value-driven service functions
    • —Cloud, AI and cyber growth raising service complexity
    • —Government shifting from contractors to in-house digital teams
    • —Certified ITIL talent scarce versus broad IT support pool

    Sources: PayScale, Glassdoor, SEEK, Indeed (Australia) 2026; Australian Government Data and Digital Workforce Plan.

    Market Forces Fuelling ITSM Demand in Australia

    Public-Sector Delivery Cliff

    A $9.7 billion federal digital agenda is nearing a delivery crunch, with 71% of agencies flagging talent shortages as a high project risk. Standardised ITIL practices help teams deliver dependably at scale.

    ITIL 5 builds reliable, scalable service practices

    National Digital Skills Gap

    Australia's public service faces a shortfall of more than 61,000 digital professionals over five years. Certified ITIL professionals remain scarce and prized as organisations build in-house capability.

    ITIL 5 makes certified service talent stand out

    Cloud and AI Service Complexity

    As enterprises adopt multi-cloud and AI workloads, service environments grow harder to run. ITIL 5's four dimensions and value streams help teams manage this complexity with confidence.

    ITIL 5 builds four-dimension service thinking

    Rising Cyber and Compliance Pressure

    More than half of agencies report critical cyber skills gaps. ITIL's governance and management practices give service teams the structure to meet security and compliance expectations.

    ITIL 5 builds governance and practice discipline

    From Service Desk to Service Value

    Employers want more than ticket-closing; they want measurable value. ITIL 5's value co-creation and continual improvement turn reactive support into a strategic service function.

    ITIL 5 builds value co-creation skills

    Contractor-To-In-House Shift

    Government is moving from contractor-led delivery to permanent digital teams. A shared ITIL language helps new in-house service teams work consistently from day one.

    ITIL 5 gives new teams a common language

    Sources: Australian Government Data and Digital Workforce Plan; The Canberra Times; Information Age (ACS) 2025-2026; Glassdoor, SEEK (Australia) 2026.

    ITIL 5 Foundation is more than a certificate. It is your entry into one of Australia's most in-demand skill sets. Join professionals turning service management into a career advantage. Start today.

    Your Australian Career Transformation

    From Where You Are to Where ITIL 5 Takes You

    A Clear Service Management Upgrade

    Australia's digital economy is expanding fast, and employers increasingly separate certified service professionals from the rest. Here is which side of that line ITIL 5 Foundation puts you on.

    Today

    Pay capped in a junior support role with little leverage

    After ITIL 5

    Service delivery and IT service manager roles in Australia average A$112,000 to A$121,000

    Today

    Limited to entry-level service desk shortlists

    After ITIL 5

    Eligible for ITSM roles across government, banking, telco and mining

    Today

    Confident on tools, but missing a recognised framework

    After ITIL 5

    Fluent in the ITIL framework Australian employers ask for by name

    You earn your ITIL 5 Foundation

    Before

    Service management skills picked up on the job, with no formal proof

    Now you have

    A globally recognised ITIL 5 credential from AXELOS and PeopleCert

    Before

    Overlooked for service roles that list ITIL as preferred

    Now you have

    A clear route into service desk lead, service manager and ITSM analyst roles

    Before

    A reactive, ticket-by-ticket approach to IT support

    Now you have

    A value-driven, framework-based way of running digital services

    Before

    Recognition that fades when you change employer or sector

    Now you have

    A credential that travels across Australian and global organisations

    "The gap between closing tickets and leading a service function is increasingly a recognised framework, and Australia's top employers already know it."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: PayScale, Glassdoor, SEEK (Australia) 2026.

    How to Get ITIL V5 Founfdation Certified in AustraliaStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Australia is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Step 1

    Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4

    Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5

    Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6

    Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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    The Capabilities You Will BuildFrom ITIL 5 Foundation Training

    Here is what you will learn in ITIL 5 Foundation: how to apply the ITIL Value System, the four dimensions, the guiding principles and core management practices to create and improve digital services. By the end, you can speak the language of modern service management with confidence.

    Digital Product and Service Management

    Understand what sets digital products and services apart, how value is created across their lifecycle, and why continual improvement sits at the heart of modern service management.

    The ITIL Value System

    Learn how guiding principles, governance, value chain activities, practices and continual improvement combine into one system that keeps organisations creating value.

    The Four Dimensions of Service

    Apply a holistic view across organisations and people, value streams and processes, information and technology, and partners and suppliers to every service you support.

    The ITIL Guiding Principles

    Use principles such as focus on value, start where you are, and progress iteratively with feedback to make better, faster decisions in real digital environments.

    The Product and Service Lifecycle

    Follow services from discovery and design through build, operation, delivery and support, and see how each stage works together to deliver value.

    Management Practices and Improvement

    Get to grips with ITIL's core management practices and Value Stream Mapping, and learn how continual improvement keeps services efficient and relevant.

    Who Should TakeITIL V5 Foundation Certification Training in Australia?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    AUD 2840

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Untitled

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Untitled

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Untitled

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    AUD 2840

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis LearningFor Your ITIL Version 5 Foundation Certification Training in Australia?

    As a trusted ITIL Version 5 Foundation training company in Australia, Invensis Learning delivers structured ITIL 5 Foundation training for individuals and organisations across Australia, combining accredited courseware, certified trainers and flexible learning formats. As an AXELOS and PeopleCert accredited training partner, we align every session to the current Version 5.0 syllabus and back it with practice resources and learner support. Whether you enrol as an individual or arrange corporate training for your team, we focus on practical understanding, exam readiness and real-world application, supported by ISO 9001 and ISO 27001 certified processes.

    • Accredited training partner delivering AXELOS-aligned ITIL 5 courseware
    • Experienced, certified trainers with hands-on ITSM expertise
    • Flexible formats: live online, classroom and self-paced learning
    • ISO 9001 and ISO 27001 certified for quality and information security
    • Practice questions, mock exams and exam-day guidance included
    • Dedicated learner support before, during and after training
    • Corporate and group training delivered across Australia and worldwide
    • Trusted by professionals and organisations across many industries

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in AustraliaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Australia

    Park Hyatt Sydney, 7 Hickson Rd, The Rocks NSW 2000, Australia

    ITIL Version 5 Foundation Training Location in Australia

    Gilligan’s, 57/89 Grafton St, Cairns City QLD 4870, Australia

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    Corporate ITIL 5 Foundation TrainingFor Teams Across Australia

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    • Tailored ITIL 5 training delivered onsite or live online for your team
    • Flexible scheduling that fits around your operational shifts
    • Accredited trainers with real ITSM and service delivery experience
    • Role-based examples drawn from your sector and service environment
    • Group pricing and progress reporting for managers and L&D leads
    • A consistent service language across teams and locations

    Trusted by Leading Australian Organisations

    TelstraOptusNBN CoAustralia PostCommonwealth BankWoolworths

    What Our Learners Say

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    From Help Desk to Certified with Confidence

    "I came in from a help desk role with no formal training. The trainer made the ITIL Value System and guiding principles easy to grasp, and the mock exams meant I sat the PeopleCert exam feeling genuinely ready. Passed first time."

    Liam Patterson

    Service Desk Analyst

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    0/0

    Practical and Genuinely Useful

    "The sessions were practical and well paced, with real examples I could relate to my own support work. Understanding the four dimensions and the lifecycle changed how I think about service delivery, not just how I answer exam questions."

    Sophie Nguyen

    IT Support Officer

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    Well Structured and Supportive

    "Clear explanations of value co-creation and continual improvement, and the trainer answered every question. The courseware and quizzes were well organised, which made revision around a busy work schedule much easier."

    Daniel Brooks

    ITSM Analyst

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    Standardised Our Service Desk Practices

    "We trained our service desk team through Invensis Learning to standardise how we handle incidents and changes. The live online format suited our shifts, and we now share a common ITIL language that has noticeably improved consistency."

    Rebecca Hughes

    L&D Manager, Banking Sector

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    A Shared Framework for Our Team

    "Rolling out ITIL 5 Foundation across our IT operations team gave everyone a shared framework as we moved more delivery in-house. The trainer tailored examples to a public-sector context, which made adoption far smoother."

    Marcus Tan

    IT Operations Lead, Government Agency

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, delivered by PeopleCert. It introduces digital product and service management, the ITIL Value System, the guiding principles and core practices that help organisations create and improve value.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, delivered by PeopleCert. It introduces digital product and service management, the ITIL Value System, the guiding principles and core practices that help organisations create and improve value.

    Who should take ITIL 5 Foundation in Australia?

    It suits service desk staff, IT analysts, project and business professionals, and anyone moving into service management. With Australian employers facing a digital skills shortage, the credential is valued across government, banking, telco, healthcare and managed-service organisations.

    Is the ITIL 5 Foundation certification worth it?

    Yes. ITIL 5 Foundation is a globally recognised credential that maps to in-demand roles such as service desk analyst, service delivery manager and IT service manager, which in Australia average A$70,000 to A$121,000 a year. Talk to a learning advisor about your career goals.

    Do I need any prerequisites for ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone. No prior ITIL or IT service management knowledge is required, which makes it an accessible first step for career starters and changers alike.

    How long is the ITIL 5 Foundation certification valid?

    The certification is valid for three years. To renew it, you earn 60 Continuing Professional Development (CPD) points within each three-year cycle, as specified by PeopleCert.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes AXELOS-aligned courseware, instructor-led sessions, practice questions, mock exams and learner support. Exam vouchers can be bundled on request. Contact us for a detailed quote on what is included in your plan.

    How much does ITIL 5 Foundation training cost in Australia?

    Training fees vary by format and whether an exam voucher is bundled, so pricing is available on request. Request a quote and a learning advisor will share current options for live online, classroom and corporate delivery in Australia.

    Is the exam fee included in the training price?

    It depends on the package. PeopleCert sets the ITIL 5 Foundation exam fee, which can be purchased separately or bundled with your training. Ask us to include an exam voucher when you request your quote.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations and business units. Contact us for a tailored group quote for your team.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book and uses multiple-choice questions with a single correct answer. It is based on the ITIL 5 Foundation (Version 5.0) syllabus published by PeopleCert and AXELOS.

    How many questions are on the exam and how long is it?

    The ITIL 5 Foundation exam has 40 multiple-choice questions and a time limit of 60 minutes. There are no formal prerequisites to sit it.

    What is the passing score for the exam?

    You need 65% to pass, which is 26 out of 40 questions answered correctly. Focus on broad understanding across all nine syllabus topic areas rather than memorising one section.

    How is the ITIL 5 Foundation exam delivered?

    You can take the exam online with PeopleCert OnVUE proctoring, available 24/7, or at an authorised PeopleCert test centre. Both options are available to candidates in Australia.

    What if I do not pass the exam the first time?

    You can re-sit the ITIL 5 Foundation exam through PeopleCert if needed. Our training includes mock exams and exam-day guidance to help you prepare thoroughly and sit with confidence. Confirm current re-sit fees on the PeopleCert portal.

    Course Content

    What topics does ITIL 5 Foundation cover?

    The course covers digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping.

    Can a complete beginner take this course?

    Yes. ITIL 5 Foundation is designed as an entry point and needs no prior experience. Trainers introduce every concept from first principles, with practical examples and practice questions to build your confidence step by step.

    What learning materials are provided?

    You receive AXELOS-aligned courseware, practice questions, mock exams and topic-wise quizzes, plus learner support. These resources help you reinforce understanding and identify any areas to revise before the exam.

    Is the courseware aligned to the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the current ITIL 5 Foundation (Version 5.0) syllabus from PeopleCert and AXELOS, including the ITIL Value System and value stream mapping introduced in this edition.

    Will I receive a certificate after the training?

    You receive a course completion certificate from Invensis Learning after the training. The ITIL 5 Foundation certification itself is awarded by PeopleCert once you pass the official exam.

    Enrollment

    How do I enrol in ITIL 5 Foundation training?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing.

    What training formats are available?

    We offer live online (virtual instructor-led) training, classroom training, self-paced e-learning, and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    How soon can I start ITIL 5 Foundation training?

    New batches run regularly across Australian time zones, and self-paced learning lets you start straight away. View upcoming schedules or speak with an advisor to find the next live online or classroom session that suits you.

    Can I reschedule or transfer to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans let you attend the training twice. Contact support to arrange a change that fits your schedule.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.