Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?UntitledYour Entry into Modern Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS and PeopleCert, introducing the core concepts of digital product and service management, the ITIL Value System, and value co-creation. ITIL 5 Foundation certification training in Vienna gives IT and business professionals a globally recognised credential that proves they can help organisations create, deliver, and continually improve value in modern digital environments. ITIL 5 is the fifth iteration of the IT Infrastructure Library and a significant evolution from ITIL 4, with a clear focus on the product and service lifecycle, Value Stream Mapping and Management, and the digital era. For professionals at Vienna's banks, telecom operators, and public-sector employers, the credential signals practical fluency in the practices that keep digital services reliable and value-led. Delivered in live virtual and classroom formats, this PeopleCert-aligned programme suits service desk staff, IT operations teams, consultants, and managers. You gain structured exam preparation and a clear, supported path from study to certified with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Vienna, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Modern Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS and PeopleCert, introducing the core concepts of digital product and service management, the ITIL Value System, and value co-creation. ITIL 5 Foundation certification training in Vienna gives IT and business professionals a globally recognised credential that proves they can help organisations create, deliver, and continually improve value in modern digital environments.

    ITIL 5 is the fifth iteration of the IT Infrastructure Library and a significant evolution from ITIL 4, with a clear focus on the product and service lifecycle, Value Stream Mapping and Management, and the digital era. For professionals at Vienna's banks, telecom operators, and public-sector employers, the credential signals practical fluency in the practices that keep digital services reliable and value-led.

    Delivered in live virtual and classroom formats, this PeopleCert-aligned programme suits service desk staff, IT operations teams, consultants, and managers. You gain structured exam preparation and a clear, supported path from study to certified with Invensis Learning.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Vienna, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 5 Foundation certification training in Vienna designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Vienna
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Vienna

    • Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 5 Foundation exam prep training in Vienna
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Vienna
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL V5 Foundation Certification Eligibility in ViennaDo You Qualify for the ITIL V5 Foundation Exam?

    ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites - open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    Why This ITSM Credential Is Worth EarningOutcomes That Move Your Career Forward

    For Individuals

    For Individuals

    ITIL 5 Foundation training helps IT and business professionals understand modern service management and prepare for the ITIL 5 Foundation exam. The programme suits service desk staff, IT operations teams, analysts, consultants and managers who want to deliver value-led digital services. Whether you are formalising your service-management knowledge, moving from operational IT into service delivery, or working in IT, banking, telecom or the public sector in Vienna, this training builds capabilities aligned with current employer expectations.

    If you want a recognised first credential in IT service management, ITIL 5 Foundation is a clear path forward. You gain knowledge of the ITIL Value System, structured exam preparation, and a supported journey that employers value across sectors and regions.

    • Earns a globally recognised AXELOS and PeopleCert credential valued across Vienna employers
    • Opens roles from service desk analyst to IT service manager
    • Builds fluency in the ITIL Value System and digital product and service management
    • Strengthens your ability to deliver reliable, value-led IT services
    • Gives a current ITIL 5 credential aligned to the latest digital practices
    • Improves earning potential as certified ITSM professionals stay scarce in Austria
    • Provides a structured first step toward higher ITIL 5 qualifications
    • Adds a portable credential that travels across sectors and borders
    For Organizations

    For Organizations

    ITIL 5 Foundation group training helps organisations build service-management capability by equipping teams with structured knowledge and a shared framework. The training can be delivered for IT operations, service desk, and digital teams. For organisations looking to raise service quality and connect IT delivery to business value, this training provides a scalable, flexible solution.

    If your teams manage digital services without a common framework, ITIL 5 Foundation group training creates a shared service-management language. Teams gain a standardised approach to value creation, governance and continual improvement.

    • Standardises IT service management practice across teams
    • Improves service quality, uptime and customer experience
    • Aligns IT delivery with business value and strategy
    • Supports governance and compliance under NIS2 and DORA pressures
    • Builds a shared service-management language across departments
    • Enables customised, flexible delivery for Vienna teams
    • Reduces incident impact through consistent practices
    • Strengthens in-house ITSM capability and staff retention

    ITIL V5 Foundation Exam Format in ViennaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL V5 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL V5 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL V5 Foundation Certification Cost in Vienna

    The total cost of getting ITIL V5 Foundation certified in Vienna includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 5 Foundation certification training in Vienna delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL Version 5 Foundation training cost in Vienna is EUR 1630

    Exam Cost:

    • PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in ViennaWhat the Credential Unlocks

    ITIL has become a baseline marker of service-management capability across Vienna, valued by banks, telecom operators, public-sector bodies and managed-service providers that run large, always-on digital estates. As Austrian enterprises migrate to the cloud, automate operations and tighten compliance, employers increasingly look for professionals who can deliver value-led services. Demand spans the ladder, from service desk analyst to IT service manager and head of service management, and here is what the Vienna market is telling us right now.

    EUR 75,000

    Average IT Service Manager salary, Vienna

    per year, Glassdoor 2026

    EUR 68,000

    Service Delivery Manager salary, Vienna

    average, SalaryExpert 2026

    EUR 135,000

    Senior IT leadership band, Vienna

    top earners, Glassdoor 2026

    ~45%

    Tech share of Austrian job openings

    2026 industry estimate

    SECTORS HIRING

    • —Banking and Financial Services
    • —Telecommunications and Media
    • —Public Sector and Utilities
    • —IT and Managed Services
    • —Manufacturing and Industry
    • —Insurance and Professional Services

    GROWTH TRENDS

    • —Cloud and hybrid migration across Austrian enterprises
    • —AI and automation reshaping IT operations
    • —Compliance pressure from NIS2 and DORA regulations
    • —Shortage of certified ITSM professionals in Austria
    • —Expansion of digital public services in Vienna
    • —Shift from IT services to value-led digital products

    Sources: Glassdoor, SalaryExpert and ERI (Vienna) 2026; weAreDevelopers, Austrian Digital Skills Initiative 2026.

    What Is Driving ITSM Demand in Vienna

    Cloud and Hybrid Complexity

    Vienna banks, telcos and utilities are migrating to cloud and hybrid estates, but many lack a common framework to govern services at scale, the exact gap ITIL 5 is built to close.

    ITIL 5 builds service-management structure

    Regulatory and Compliance Pressure

    NIS2 and DORA push Austrian financial and critical-infrastructure organisations to formalise IT service governance, raising demand for professionals who understand structured service management.

    ITIL 5 builds governance capability

    IT Skills Shortage

    Austria needs over 200,000 additional workers a year, and certified ITSM professionals are scarce. A recognised ITIL credential helps Vienna talent stand out to employers.

    ITIL 5 makes certified talent stand out

    AI and Automation in IT Operations

    Vienna telcos and banks are automating operations with AI, but tools alone do not deliver value. ITIL 5 practices help teams turn automation into reliable, value-led services.

    ITIL 5 builds value-led practice skills

    Rising Service Quality Expectations

    Customers and citizens expect always-on digital services from Vienna's banks and public bodies, pushing organisations to adopt consistent, improvement-driven service practices.

    ITIL 5 builds continual improvement skills

    Shift from IT Services to Digital Products

    Austrian organisations are moving from traditional IT services to digital products, and ITIL 5's product and service lifecycle approach equips teams to manage that shift.

    ITIL 5 builds lifecycle thinking

    Sources: EURES and Austrian Digital Skills Initiative 2026; weAreDevelopers, Glassdoor (Austria) 2026.

    ITIL 5 Foundation is more than a credential. It is a practical foundation for value-led IT service management. Join Vienna professionals who keep digital services reliable and aligned to business value. Start your journey today.

    Your Vienna Career Transformation

    The Leap from IT Operator to Service Leader

    What This Credential Changes

    Vienna's IT market is expanding with cloud migration, automation and tighter compliance, and employers increasingly separate professionals who can deliver value-led services from the rest. Here is which side of that line you want to be on.

    Today

    Pay capped with limited leverage to negotiate in the Vienna market

    After ITIL 5

    IT service manager roles in Vienna average around EUR 75,000, with senior bands reaching far higher

    Today

    Overlooked for roles that list ITIL among their requirements

    After ITIL 5

    Eligible for ITSM roles across banking, telecom, public sector and industry

    Today

    Strong on operations, but light on structured service-management practice

    After ITIL 5

    Fluent in the value-led service practices Austrian employers ask for

    You earn your ITIL 5 Foundation

    Before

    Service management practice varies team to team with no common framework

    Now you have

    A globally recognised ITSM credential that employers trust

    Before

    Limited to operational, task-level IT work

    Now you have

    A clear route into service delivery and IT service manager roles

    Before

    Focused on fixing incidents, not creating lasting value

    Now you have

    Skill in value co-creation and the ITIL Value System

    Before

    Recognition fades when you change employer or sector

    Now you have

    A portable credential valued across Vienna and beyond

    "The gap between running IT and leading value-led services is increasingly a recognised credential, and the employers that matter already know it."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: Glassdoor, SalaryExpert and ERI (Vienna) 2026.

    How to Get ITIL V5 Founfdation Certified in Vienna Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Vienna is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Step 1

    Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4

    Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5

    Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6

    Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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    Capabilities You Will BuildFrom the Value System to Daily Practice

    This ITIL 5 Foundation programme helps learners gain a working understanding of modern service management, the ITIL Value System and the practices that create value. By the end, you can speak the language of value-led service management and approach the ITIL 5 Foundation exam with confidence.

    Digital Product and Service Management

    Understand what you will learn in ITIL 5 Foundation, starting with how modern digital products and services create and sustain value across their lifecycle, and why continual improvement is foundational.

    The ITIL Value System

    Explain how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system that drives value.

    Value Co-Creation

    Weigh outcomes, costs, risks, experience and sustainability, and see how value is co-created collaboratively with consumers, users and stakeholders rather than delivered by the provider alone.

    The Four Dimensions

    Apply the four dimensions, Organizations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, for a holistic approach to managing services.

    The ITIL Guiding Principles

    Use the guiding principles, such as focus on value, start where you are, and progress iteratively with feedback, to make better decisions in real digital environments.

    Management Practices and Improvement

    Explore the role of ITIL's management practices, the product and service lifecycle, and continual improvement to keep services reliable, value-led and aligned to the organisation.

    Who Should TakeITIL V5 Foundation Certification Training in Vienna?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Untitled

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Untitled

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1630

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Your ITIL 5 Foundation Certification Training in ViennaWhy Learners Choose Invensis Learning

    As a trusted ITIL Version 5 Foundation training company in Vienna, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations looking to build service-management capability and prepare for the ITIL 5 Foundation exam. Our programmes combine experienced trainers, courseware aligned to the AXELOS and PeopleCert syllabus, flexible delivery formats, and learner-focused support. Whether you are enrolling as an individual learner or planning corporate training for your team in Vienna, Invensis Learning provides a professional training experience designed around practical understanding, real-world application, and measurable learning outcomes.

    • Experienced ITSM trainers aligned to the AXELOS and PeopleCert syllabus
    • Flexible learning formats for individuals, teams, and corporate groups
    • Structured course materials designed for clear and practical learning
    • Online (live virtual) and classroom instructor-led training in Vienna
    • Exam preparation support to help you sit the ITIL 5 Foundation exam with confidence
    • Practical examples, exercises, discussions, and assessments to support application
    • Dedicated learner support before, during, and after training
    • Scalable training delivery for local, regional, and global teams

    24/7

    Learner Support

    50+

    Industries Served

    1-to-1

    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    ISO 9001:2015 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in ViennaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Vienna

    Hilton Vienna Park, 1, Am Stadtpark, Landstraße, Katastralgemeinde Landstraße, Landstraße, Wien, 1030, Österreich

    ITIL Version 5 Foundation Training Location in Vienna

    InterContinental, 28, Johannesgasse, Botschaftsviertel, Landstraße, Katastralgemeinde Landstraße, Landstraße, Wien, 1030, Österreich

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    Corporate ITIL 5 Foundation TrainingFor Teams Across Vienna

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    • Suitable for small, medium, and large teams
    • Customised training schedules based on team availability
    • Flexible delivery through onsite, live virtual, or hybrid formats
    • Experienced trainers with relevant ITSM and industry expertise
    • Role-based and industry-relevant examples for better workplace application
    • Dedicated coordination and learner support for corporate programmes
    • Scalable delivery for teams across Vienna and global locations

    Trusted by Leading Organisations

    Erste GroupA1 Telekom AustriaRaiffeisen Bank InternationalOMVSiemensUNIQA

    What Our Learners Say

    Untitled

    Passed with Confidence

    "The ITIL 5 Foundation training finally connected the dots between our daily service desk work and the bigger value picture. The trainer used real examples and the mock questions made the exam feel familiar. I passed on my first attempt."

    Lukas Gruber

    IT Support Analyst

    Untitled

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    Practical and Flexible

    "Clear, well-structured sessions on the ITIL Value System and the guiding principles. The live virtual format fit around my work hours, and I could apply the four dimensions to our service reviews straight away."

    Stefan Bauer

    Service Delivery Coordinator

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    Immediately Useful on Client Work

    "As a consultant, the ITIL 5 vocabulary and lifecycle thinking have made my client conversations much sharper. The course was current, well paced, and the trainer answered every question clearly."

    Anna Hofer

    IT Consultant

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    A Common Framework for Our Team

    "We enrolled our operations team to standardise how we manage services. The shared ITIL 5 language reduced confusion across shifts, and our incident handling is noticeably more consistent. Coordination with Invensis was smooth throughout."

    Markus Wagner

    IT Operations Lead, Banking Sector

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    Tailored and Well Organised

    "The corporate training was tailored to our telecom environment and scheduled around our roster. Our teams came away with a practical grasp of value-led service management, and the reporting helped us track progress across the group."

    Julia Berger

    L&D Manager, Telecommunications

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation is a globally recognised IT service management credential valued by Vienna employers in banking, telecom, the public sector and managed services. As Austrian enterprises migrate to the cloud and tighten compliance, certified ITSM professionals are in demand, with IT service manager roles in Vienna averaging around EUR 75,000 a year.

    General

    Is the ITIL 5 Foundation certification worth it in Vienna?

    Yes. ITIL 5 Foundation is a globally recognised IT service management credential valued by Vienna employers in banking, telecom, the public sector and managed services. As Austrian enterprises migrate to the cloud and tighten compliance, certified ITSM professionals are in demand, with IT service manager roles in Vienna averaging around EUR 75,000 a year.

    What is the ITIL 5 Foundation certification and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS and PeopleCert. It introduces digital product and service management, the ITIL Value System and value co-creation. It suits service desk staff, IT operations teams, analysts, consultants and managers who want a recognised first credential in service management.

    Do I need prior experience or prerequisites?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all. No prior ITIL or IT service management knowledge is required, which makes it accessible to both IT and business professionals at any stage of their career.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 is the fifth iteration of the IT Infrastructure Library and a significant evolution from ITIL 4. It places explicit focus on digital product and service management, adds the product and service lifecycle and Value Stream Mapping and Management, and updates the Service Value System into the ITIL Value System for the digital era.

    How long is the ITIL 5 Foundation certification valid?

    The ITIL 5 Foundation certification is valid for three years. To renew it, you earn 60 CPD (Continuing Professional Development) points within the three-year certification cycle. Verify current renewal options with PeopleCert.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes syllabus-aligned courseware, practice questions, mock exams, trainer-led sessions, exam preparation support, and learner support. Speak with a learning advisor for a detailed quote.

    How much does ITIL 5 Foundation training cost in Vienna?

    The price depends on your chosen format, such as live virtual or classroom training, and whether the exam is bundled. Pricing is available on request. Contact us for a tailored quote for Vienna or ask about corporate group rates.

    Is the exam fee included in the training price?

    This depends on the package you select. Some plans bundle the PeopleCert exam with the training, while others quote it separately. PeopleCert sets the exam fee, which varies by region and channel. Confirm what your package includes with a learning advisor.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT, operations and service desk teams. Contact us for a group quote for your Vienna team.

    What payment methods are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is a closed-book, multiple-choice examination delivered by PeopleCert. You can sit it online with OnVUE proctoring, available 24/7, or at an authorised test centre.

    How many questions are on the exam and how long is it?

    The exam has 40 multiple-choice questions and a duration of 60 minutes (one hour). It is a single-answer, closed-book format based on the ITIL 5 Foundation syllabus.

    What is the passing score for the ITIL 5 Foundation exam?

    The pass mark is 65%, which means answering 26 of the 40 questions correctly. The training includes practice questions and mock exams to help you reach that standard.

    How do I book the ITIL 5 Foundation exam?

    The exam is delivered by PeopleCert. You can schedule it through the PeopleCert portal and take it online with OnVUE proctoring or at an authorised test centre. Our team can guide you through the booking process.

    What happens if I do not pass the first time?

    You can re-sit the ITIL 5 Foundation exam. PeopleCert sets the resit policy and any reexamination fee. Our trainers provide preparation support and revision guidance to help you feel ready before you sit the exam again.

    Course Content

    What topics are covered in the ITIL 5 Foundation training?

    The training covers digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, ITIL's management practices, continual improvement, and Value Stream Mapping and Management.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is an entry-level qualification with no prerequisites, so beginners are welcome. The training explains concepts from first principles and provides hands-on examples and practice questions to build your understanding.

    What learning resources and materials are provided?

    You receive courseware aligned to the AXELOS and PeopleCert syllabus, practice questions, mock exams, and topic-wise revision aids. Materials are designed to support both exam preparation and real-world application.

    Is the courseware aligned with the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the current ITIL 5 Foundation (Version 5.0) syllabus published by AXELOS and PeopleCert, covering the ITIL Value System and the latest digital service management practices.

    Will I receive a certificate after the training?

    You receive a course completion certificate after meeting the training requirements. The internationally recognised ITIL 5 Foundation certification itself is awarded by PeopleCert once you pass the exam.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available in Vienna?

    We offer online (live virtual) instructor-led training, classroom training, and customised corporate group training for teams in Vienna, so you can choose the format that fits your schedule and learning style.

    Are weekend or weekday batches available?

    Yes. We run both weekday and weekend ITIL 5 Foundation batches to suit working professionals. Contact us for upcoming schedules in Vienna and to reserve a place in the batch that works for you.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexible options let you reschedule or transfer to another batch where available. Contact support to arrange this before your scheduled training date.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.