Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?UntitledYour Entry into Digital Service Management

    The ITIL 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), introducing the digital product and service management practices that modern IT teams depend on. ITIL 5 Foundation certification training in Albania gives professionals a shared language for creating, delivering and continually improving value through technology. The programme follows the current ITIL 5 (Version 5.0) syllabus and covers the ITIL Value System, the four dimensions, the guiding principles, the product and service lifecycle, management practices, continual improvement and value stream management. It prepares you for the one-hour, 40-question PeopleCert exam, which carries no formal prerequisites. Whether you work in IT, banking, telecoms, BPO or the public sector, ITIL 5-F helps you prove practical service management skills as Albania's digital economy grows. Start your ITIL journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Albania, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    The ITIL 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), introducing the digital product and service management practices that modern IT teams depend on. ITIL 5 Foundation certification training in Albania gives professionals a shared language for creating, delivering and continually improving value through technology.

    The programme follows the current ITIL 5 (Version 5.0) syllabus and covers the ITIL Value System, the four dimensions, the guiding principles, the product and service lifecycle, management practices, continual improvement and value stream management. It prepares you for the one-hour, 40-question PeopleCert exam, which carries no formal prerequisites.

    Whether you work in IT, banking, telecoms, BPO or the public sector, ITIL 5-F helps you prove practical service management skills as Albania's digital economy grows. Start your ITIL journey with Invensis Learning.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Albania, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 5 Foundation certification training in Albania designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Albania
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Albania

    • Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 5 Foundation exam prep training in Albania
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Albania
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL V5 Foundation Certification Eligibility in AlbaniaDo You Qualify for the ITIL V5 Foundation Exam?

    ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites — open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    The Real Value of Getting ITIL CertifiedOutcomes for Individuals and Organisations

    For Individuals

    For Individuals

    ITIL 5 Foundation training helps IT and business professionals build modern service management capability and prepare for the PeopleCert exam. The credential suits support staff, analysts, administrators, managers and career changers who want to understand how value is created through digital products and services. Whether you are starting in IT, moving into a service role, or working in banking, telecoms, BPO or the public sector in Albania, this training builds skills aligned with what employers now expect.

    If you want a recognised, accessible entry point into IT service management, ITIL 5-F is a clear path forward. You gain practical concepts, exam readiness and a credential that travels across sectors and borders.

    • Validates practical service management skills that Albanian employers recognise
    • Gives you a shared ITIL vocabulary for digital products and services
    • Improves how you handle incidents, requests and service delivery day to day
    • Opens roles from service desk analyst to service and operations management
    • Earns you a globally recognised AXELOS (PeopleCert) credential
    • Needs no prior experience, so it suits career starters and switchers
    • Prepares you for the short, one-hour Foundation exam
    • Gives a clear first step toward higher ITIL 5 qualifications
    For Organizations

    For Organizations

    ITIL 5 Foundation group training helps organisations build consistent service management capability by equipping IT and support teams with a shared framework and practical skills. The training can be delivered for service desks, IT operations or whole departments. For organisations modernising digital services, this training provides a scalable, flexible way to align technology delivery with business value.

    If your teams manage services in different ways with no common method, ITIL 5-F group training creates a shared service management language. Teams gain a standardised approach to value, incidents, requests and continual improvement.

    • Standardises service management practice across IT and support teams
    • Connects technology delivery to business value and customer outcomes
    • Reduces rework by giving teams a common ITIL language
    • Supports digital transformation across banking, telecoms and public services
    • Enables tailored group training aligned to your service goals
    • Improves incident, request and change handling at scale
    • Builds in-house service management capability you can retain
    • Offers flexible live online or onsite delivery for teams in Albania

    ITIL V5 Foundation Exam Format in AlbaniaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL V5 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL V5 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL V5 Foundation Certification Cost in Albania

    The total cost of getting ITIL V5 Foundation certified in Albania includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 5 Foundation certification training in Albania delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL Version 5 Foundation training cost in Albania is ALL 104580

    Exam Cost:

    • PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Foundation Takes You in AlbaniaRoles, Demand and Pay

    ITIL 5 Foundation has become a practical signal of IT service management capability across Albania, valued by banks, telecoms, BPO providers and government bodies that run digital services at scale. As the Digital Agenda of Albania 2022-2026 and the e-Albania platform expand public services, employers increasingly want professionals who can manage products and services the ITIL way. Demand runs from service desk analyst up to service delivery and IT operations management, and here is what the market is showing right now.

    L 141,231

    Top monthly IT salary band, Albania

    gross, Paylab 2026

    40,000+

    ICT and BPO professionals, Albania

    sector workforce, 2025-26

    1,250+

    Public services on e-Albania

    AKSHI / Digital Agenda

    9.24%

    Forecast IT outsourcing growth

    2024-2029, Statista

    SECTORS HIRING

    • —Banking and Financial Services
    • —Telecommunications
    • —IT and BPO / Shared Services
    • —Government and Public Administration
    • —Energy and Utilities
    • —Insurance and Fintech

    GROWTH TRENDS

    • —Digital Agenda of Albania 2022-2026 expanding public e-services
    • —e-Albania hosting over 1,250 services across 250+ institutions
    • —BPO sector moving upmarket into IT and technical support
    • —IT outsourcing market forecast to grow about 9% to 2029
    • —Banks and telecoms scaling digital service operations
    • —Shortage of staff holding formal ITSM credentials

    Sources: Paylab, Glassdoor, PayScale (Albania) 2026; Statista IT Services Albania; AKSHI and Digital Agenda of Albania 2022-2026.

    Why Albanian Employers Need ITIL Skills Now

    Rapid Public Sector Digitalisation

    With e-Albania hosting over 1,250 services and GovNet linking 250+ institutions, public bodies need structured ways to run and improve digital services, exactly what ITIL is built to provide.

    ITIL builds value-led service management skills

    Banks Under Service-Quality Pressure

    Albanian banks are digitising fast, raising the bar on uptime, incident response and change. Staff who can apply ITIL practices help keep critical services reliable and customers satisfied.

    ITIL builds incident and lifecycle skills

    BPO Sector Moving Upmarket

    Albania's large outsourcing base is expanding from contact centres into IT and technical support. Providers increasingly need teams fluent in service management to win and keep higher-value work.

    ITIL supports technical service delivery

    Telecom Service Reliability

    Telecom operators manage complex, always-on services for millions of users. Value-led, lifecycle-based service management helps them reduce outages and deliver consistent customer experience.

    ITIL builds service delivery capability

    Shortage of ITSM-Skilled Staff

    Albania has a growing pool of developers but few professionals with formal service management credentials. ITIL 5 Foundation makes certified candidates rare and sought-after.

    ITIL makes certified professionals stand out

    EU Accession and Governance Standards

    As Albania aligns with EU standards, organisations face pressure to standardise IT governance and service practice. A common ITIL framework helps teams meet rising expectations.

    ITIL aligns teams to recognised practice

    Sources: AKSHI and Digital Agenda of Albania 2022-2026; Statista IT Services Albania; TechBehemoths and Paylab (Albania ICT) 2025-2026.

    ITIL 5 Foundation is more than a credential. It is a practical edge for IT professionals in Albania who want to manage services the modern way. Join the teams connecting technology delivery to business value. Start your journey today.

    Your Albania Career Transformation

    From Today's Limits to Tomorrow's ITIL Career

    Your Before and After

    Albania's digital economy is expanding with public e-services, banking modernisation and a growing IT and BPO base, and employers increasingly separate professionals who can manage services from those who only complete tasks. Here is which side of that line you want to be on.

    Today

    Pay tied to general IT support bands in the Albanian market

    After ITIL

    Eligible for higher service and operations management bands

    Today

    Overlooked when roles ask for service management skills

    After ITIL

    Shortlisted for roles that list ITIL as preferred

    Today

    Strong on tasks, but light on service governance

    After ITIL

    Fluent in value-led, lifecycle-based service management

    You earn ITIL 5 Foundation

    Before

    Service work runs on individual habits, not a shared method

    Now you have

    A common ITIL framework your whole team understands

    Before

    Recognition that stops at your current employer

    Now you have

    A globally recognised AXELOS (PeopleCert) credential

    Before

    Limited mostly to hands-on support tasks

    Now you have

    A path into service, delivery and operations management roles

    Before

    Improvement happens ad hoc, only when there is time

    Now you have

    Continual improvement built into how you work

    "The gap between doing IT tasks and managing services is increasingly a recognised credential, and the employers that matter in Albania already know it."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: Paylab, Glassdoor, PayScale (Albania) 2026; Statista; AKSHI.

    How to Get ITIL V5 Founfdation Certified in AlbaniaStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Albania is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Step 1

    Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4

    Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5

    Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6

    Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

    image

    100% Secure and Safe download

    The Modern Service Management Skills You Will GainMapped to the ITIL 5 Syllabus

    Here is what you will learn in ITIL 5 Foundation: how to manage digital products and services the ITIL way, from value co-creation to continual improvement. By the end of the programme you can apply the ITIL Value System and guiding principles in real IT environments.

    Digital Product and Service Management

    Understand what defines modern digital products and services, how value is created through them, and how they are managed across the full lifecycle, from discovery to retirement.

    Value Co-Creation with Stakeholders

    Learn how value is created together with consumers and stakeholders, balancing the outcomes they want against costs, risks, experience and sustainability.

    The Four Dimensions

    Apply a holistic view across organisations and people, value streams and processes, information and technology, and partners and suppliers for every service.

    The ITIL Value System

    See how guiding principles, governance, value chain activities, management practices and continual improvement fit together as one integrated system.

    Applying the Guiding Principles

    Use the ITIL guiding principles, such as focus on value, start where you are, and keep it simple and practical, to make better day-to-day decisions.

    The Product and Service Lifecycle

    Understand the purpose of each lifecycle activity, from discovery and design through to operation, delivery and support, and how they work together to create value.

    ITIL Management Practices

    Explore the role of ITIL management practices and how official practice guides support consistent, effective ways of working across an organisation.

    Continual Improvement and Value Streams

    Embed continual improvement into everyday work and use value stream mapping and management to remove waste and improve the flow of value.

    Who Should TakeITIL V5 Foundation Certification Training in Albania?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    ALL 104580

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Untitled

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Untitled

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Untitled

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Untitled

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    ALL 104580

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    ITIL 5 Foundation Certification Training in Albania, Done RightWhy Professionals and Teams Choose Us

    Invensis Learning delivers structured ITIL 5 Foundation training for individuals and organisations across Albania who want to build IT service management capability and pass the PeopleCert exam with confidence. Our programmes combine accredited, experienced trainers, official AXELOS-aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan group training for your team, Invensis Learning, a trusted ITIL Version 5 Foundation training company in Albania, provides a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • Accredited training partner of PeopleCert for ITIL qualifications
    • Experienced, certified trainers with real IT service management exposure
    • Flexible formats for individuals, working professionals and corporate teams
    • Official AXELOS-aligned courseware and structured exam preparation
    • Practice questions, mock exams and revision support included
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 and ISO 27001:2022 certified delivery
    • Trusted by professionals and organisations across many industries

    500+

    Corporate Clients

    15+

    Years of Training Excellence

    24/7

    Learner Support

    50+

    Industries Served

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in AlbaniaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Albania

    Marriott Tirana, Sheshi Italia, Qyteti Studenti, Njësia Bashkiake Nr. 2, Tiranë, Bashkia Tiranë, Qarku i Tiranës, Shqipëria Qendrore, 2391, Shqipëria

    ITIL Version 5 Foundation Training Location in Albania

    Rogner Hotel Tirana, Bulevardi Dëshmorët e Kombit, Njësia Bashkiake Nr. 2, Tiranë, Bashkia Tiranë, Qarku i Tiranës, Shqipëria Qendrore, 2391, Shqipëria

    corporate banner

    Corporate ITIL Training in AlbaniaUpskill Your Service Team

    Untitled

    • Suitable for small, medium and large teams
    • Customised schedules built around team availability
    • Live virtual, onsite or hybrid delivery across Albania
    • Accredited trainers with real IT service management experience
    • Role-based ITIL examples relevant to your sector
    • Dedicated coordination and learner support for groups
    • Exam preparation and progress tracking included

    Trusted by Leading Organisations

    One AlbaniaVodafone AlbaniaBKTRaiffeisen BankCredins BankTeleperformance

    What Our Learners Say

    Untitled

    Passed First Time and Applying It Daily

    "The training made the ITIL Value System and guiding principles easy to grasp, and the mock exams matched the real paper closely. I passed on my first attempt and now use the lifecycle ideas in my support work every day."

    Arben Hoxha

    IT Support Specialist

    Untitled

    0/0

    Practical and Exam-Ready

    "As a service desk analyst I wanted a credential that actually helped at work. The trainer explained the four dimensions and management practices with clear examples, and I felt fully ready for the PeopleCert exam."

    Elira Kola

    Service Desk Analyst

    Untitled

    0/0

    Beginner Friendly and Useful

    "I came in with no formal ITIL background and still followed everything comfortably. The continual improvement and value stream topics changed how I think about incidents and changes as a systems administrator."

    Klodian Berisha

    Systems Administrator

    Untitled

    0/0

    A Shared Language Across the Team

    "We trained our service team and now everyone speaks the same ITIL language. Incident and request handling is more consistent, and the live online format fitted around shift schedules without disrupting operations."

    Besarta Shehu

    Learning and Development Manager, Banking Sector

    Untitled

    0/0

    Standardised Our Service Practice

    "Rolling out ITIL 5 Foundation across our operations team helped us standardise how we manage services for clients. The trainers tailored examples to our sector, and the coordination from start to finish was excellent."

    Genti Prifti

    IT Operations Lead, Outsourcing Sector

    Untitled

    0/0



    Trustpilot

    4.6

    Ratings

    100K+

    Happy Learners

    100+

    Locations Worldwide

    99%

    Training Satisfaction

    Enquire with us now

    Drop us a query and our learning consultant will reach out to you shortly

    Get Course Details & Pricing

    Fill out this form and we will respond quickly.

    We also deliver ITIL Version 5 Foundation Certification Trainingacross multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

    City map with location markers

    Explore Our Other Course Categories

    Agile

    Project Management

    ITSM

    Quality Management

    DevOps

    IT Governance

    Other Related Courses

    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System and the practices teams use to create, deliver and improve value. It suits IT and business professionals at any career stage.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System and the practices teams use to create, deliver and improve value. It suits IT and business professionals at any career stage.

    Is ITIL 5 Foundation worth it for professionals in Albania?

    Yes. As banks, telecoms, BPO providers and government bodies expand digital services, employers across Albania value staff who can manage services the ITIL way. The credential is globally recognised and opens roles from service desk analyst to service and operations management.

    Who should take ITIL 5 Foundation?

    It is designed for IT and business professionals who want to understand modern service management, including support staff, analysts, administrators, managers and career changers. There are no formal prerequisites, so beginners are welcome.

    Do I need prior ITIL experience to start?

    No. ITIL 5 Foundation has no formal prerequisites and is the entry point to the ITIL 5 scheme. Some familiarity with IT helps but is not required, as the training builds the concepts from the ground up.

    How long is the ITIL 5 Foundation certification valid?

    The certification is valid for three years. To keep it current, you renew within each three-year cycle by earning 60 CPD points, as set out by PeopleCert.

    Pricing

    How much does ITIL 5 Foundation training cost in Albania?

    Training is usually bought as a combined training and exam package through an accredited provider, and the price varies by format and schedule. Local fees are quoted in Albanian Lek and are available on request. Request a quote for current pricing.

    What is included in the course fee?

    Your enrolment typically includes official AXELOS-aligned courseware, expert-led sessions, practice questions, mock exams and exam preparation support. Ask a learning advisor what each format includes before you enrol.

    Is the exam fee included in the training price?

    ITIL 5 Foundation is commonly sold as a training and exam bundle, but this depends on the package. PeopleCert exam pricing varies by region, so confirm whether the exam voucher is included when you request a quote.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for teams across Albania. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    It is a closed-book, multiple-choice exam with single-answer questions, based on the current ITIL 5 (Version 5.0) syllabus from PeopleCert. You can take it online with OnVUE proctoring or at an authorised test centre.

    How many questions are on the ITIL 5 Foundation exam?

    The exam has 40 multiple-choice questions and lasts 60 minutes (one hour). It is a closed-book paper delivered by PeopleCert.

    What is the passing score for ITIL 5 Foundation?

    You need 65%, which is 26 out of 40 questions correct, to pass. A broad understanding across all nine topic areas is the best way to prepare.

    Are there prerequisites to sit the exam?

    No. There are no formal prerequisites for ITIL 5 Foundation. Attending an accredited course is recommended to prepare effectively, though self-study is also possible.

    How do I book the ITIL 5 Foundation exam?

    You book through PeopleCert, choosing OnVUE online proctoring available 24/7 or an authorised test centre. Our team can guide you through scheduling once you are ready.

    What happens if I do not pass the first time?

    You can re-sit the exam through PeopleCert. Our training includes mock exams and structured exam preparation to help you pass, and a learning advisor can explain the current re-sit options.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers the nine ITIL 5 topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement and value stream management.

    Can a complete beginner take this course?

    Yes. ITIL 5 Foundation is an entry-level course with no prerequisites. The training starts from core concepts, so beginners and experienced IT staff can both follow it comfortably.

    What learning materials are provided?

    You receive official AXELOS-aligned ITIL 5 courseware, along with practice questions, mock exams and revision aids to support your preparation.

    Is the courseware aligned to the latest ITIL version?

    Yes. The courseware follows ITIL 5 (Version 5.0), the current edition published by AXELOS (PeopleCert), including the updated ITIL Value System and value stream management.

    Will I receive a certificate after the training?

    You receive a course completion record from Invensis Learning, and on passing the PeopleCert exam you earn the official ITIL 5 Foundation certification and digital badge.

    Enrollment

    How do I enrol in ITIL 5 Foundation training in Albania?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing.

    What training formats are available?

    We offer online (live virtual) instructor-led training, self-paced e-learning, and customised corporate group training, so you can pick the format that fits your schedule across Albania.

    How soon can I start?

    New live online cohorts run regularly, and self-paced learning starts as soon as you enrol. See upcoming schedules or ask an advisor about the next available batch.

    Can I reschedule or transfer my enrolment?

    Yes. Flexible options let you reschedule or transfer to another batch on selected plans. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.