Implementation of ITIL brings along numerous changes in the roles responsibilities and processes of an organization. However, change is not always accepted positively by everyone. Your team needs to be motivated to accept the new set of practices prescribed by ITIL. Below is the roadmap for ITIL implementation, following this would ensure that ITIL does not become a burden for you.
ITIL Implementation Roadmap
ITIL (Information Technology Infrastructure Library) is a globally-recognized IT service management approach in enterprises across the globe. The ITIL framework is drawn from best practices followed by both public and private sectors all over the world.
ITIL is gaining traction around the world and is in the midst of evolving IT service management principles. Though DevOps and other methodologies are being implemented in IT services lately, nothing comes close to ITIL with its comprehensive guidelines and best practices.
Having knowledge of ITIL is good, but knowing how to implement the ITIL framework for your IT services that aligns with organizational business strategies is another thing. It requires everybody to stay on the same page, and get a buy-in from the senior management towards ITIL implementation.
1. Build the Required Capability:
Successful implementation of the ITIL framework requires employees to know what ITIL is in the first place. A basic entry-level ITIL Foundation certification training can help employees to understand the ITIL framework and how it adds value to your IT services.
2. Do a Gap Analysis:
Before implementing the ITIL framework, conduct a gap analysis in your enterprise. Remember the 80-20 rule here and apply the ITIL principles for processes that are hampering the most and get them streamlined as per ITIL guidelines.
4. Identify the Quick Wins:
With ITIL guidelines, the processes get streamlined and it changes the way you will be handling things from now on. The next step is to quickly identify those changes.
5. Spread Awareness:
When you identify those quick wins, spread the awareness among others in your organization, especially to the senior management.
6. Implement and Monitor Change:
Now slowly implement the ITIL framework to other processes and monitor change. Change is inevitable and it needs to be monitored during ITIL implementation to get the maximum benefit out of it.
7. Get Buy-in From the Management:
After you have seen the ITIL implementation benefits, you have to present the same to your senior management to get an exclusive buy-in to implement the ITIL framework across the IT value chain.
8. Design or Tweak the Processes:
Implementing ITIL to every process at once will be foolhardy, that kind of change will be difficult to handle for any enterprise. Do not implement ITIL guidelines to processes that are already doing well. Check which processes need an overhaul or a few tweaks to achieve better performance.
9. Identify Improvement Opportunities:
ITIL Implementation is not a one-time activity, you need to go back and check if is there anything else that can be made to improve IT processes. As IT Service Management (ITSM) is evolving, it makes sense to improve your processes as the need arises.
10. Cut Down Costs
By implementing the ITIL framework, you will be able to cut down on costs for IT services. Many unnecessary and redundant processes will be removed and your IT department gets streamlined.
11. Share the Results:
After implementing ITIL in your organization, share the results with the team and higher management. Show them how ITIL implementation helped your organization to cut down on costs and bag business-critical projects.
Conclusion
These guidelines ensure a proper functioning implementation of ITIL in any organization. As a service professional you must adhere to certain best practices in order to avoid errors. To learn more about such processes and best practices enroll in Invensis learning’s ITIL 4 Foundation Certification training to begin your journey in the IT service management domain.
Know more about Service Management best practices through Invensis Learning’s IT Service Management certification training on ITIL Foundation Certification, SIAM Foundation, SIAM professional, VeriSM, etc.
