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Latest IT Service Management Blogs

Written by industry experts and experienced trainers, our IT Service Management blogs are amalgam of the concepts, processes and practices of domains like ITIL, VeriSM, SIAM and more. It contains case studies, ITSM news, articles, latest insights, infographics and free resources to get you going with IT service management success.

The Value of ITIL Certifications

The Value of ITIL Certifications

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ITIL principles help organizations define the scope of improvement, and services that can be leveraged from within the organization to enable improvement. In the process, ITIL helps an organization reduce costs on the one...
ITIL Service Operation

ITIL Service Operation – FAQs

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The current article is the fourth in the five-part FAQ series on the ITIL process stages. If you have missed our earlier article in this series covering FAQs on Service Transition you can find...
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Learn about How You Can Become an ITIL Expert?

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In an organization, an ITIL expert is a major asset who can improve services by providing ways to manage business risk and disruption of service, establishing cost-effective systems to manage demand for services, and...
9 Common Mistakes ITIL Professionals Must Avoid

9 Common Mistakes ITIL Professionals Must Avoid

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If you are working for an IT organization, you would be conversant with the term” ITIL”. It is gaining widespread recognition in IT organizations globally. ITIL is the most sought-after certification by IT professionals who...
Change Management vs Project Management - Invensis Learning

Understanding Change Management vs Project Management

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The success of an organization is critically dependent on its ability to adapt to new business environments as they develop. In order to do so, a structure must be adopted to introduce new methods...
Guiding Principles in ITIL 4? and ITIL 4 Foundation Course Details

The 7 ITIL Guiding Principles: Key to Business Success

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ITIL is an acronym for Information Technology Infrastructure Library. ITIL 4 is the updated version published in 2019, where the architecture and the guidance are updated. The purpose of ITIL 4 is to generate...
ITIL Incident, Problem and Change Management Process

ITIL Incident, Problem and Change Management Process

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Most organizations consider themselves accomplished with ITIL implementation once their incident, problem, and change management processes are in place. It gives a picture of functioning perfectly once they can handle their incidents better, problem...
ITIL Change Management Process

A Comprehensive Guide on Change Management in ITIL

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As businesses contend for market position and share, IT must be flexible and adaptive regarding its services. As a result, almost all businesses rely on the availability of IT services. Furthermore, businesses expect the...
what is it project manager everything you should know

What You Need to Know About IT Project Managers

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Hey there, tech enthusiasts, future project managers, and curious minds alike! Have you ever wondered about the wizards behind the seamless apps you use or the innovative software transforming industries?  Well, that's where IT Project...
How to Implement ITIL Change Management in an Organization

How to Implement ITIL Change Management in an Organization

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Change is the only constant, they say. In a professional setting, it is the only way to progress. When you narrow it down to an IT service organization, change becomes a way of life. There...

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