What is Change Management?
The only thing constant today is change. This is why organizations need to be ready to adapt to any changes that may occur externally by making changes in their operations and processes so that...
A Comprehensive Overview of Information Security Management
Information security describes the activities which are related to the protection of information and infrastructure assets against the risk of being misused, lost, disclosed, and damaged. Information Security Management (ISM) is a governance activity...
What is VeriSM? A Complete Overview
In today’s dynamic business environment where there is a widespread digital transformation happening across industry sectors, it needs proper service management frameworks and guidelines to address the complexity. This is precisely what VeriSM strives...
The Value of ITIL Certifications
ITIL principles help organizations define the scope of improvement, and services that can be leveraged from within the organization to enable improvement. In the process, ITIL helps an organization reduce costs on the one...
Objectives and Benefits of ITIL Change Management
Change management in ITIL is a process designed to understand the risks involved and minimize them while making changes in the IT infrastructure. The Change Management process is a sequence of activities that are...
9 Common Mistakes ITIL Professionals Must Avoid
If you are working for an IT organization, you would be conversant with the term” ITIL”. It is gaining widespread recognition in IT organizations globally.
ITIL is the most sought-after certification by IT professionals who...
Enhance Your BYOD Strategy Using ITIL Framework
Mobile devices and tablets are transforming the way employees work and how IT supports them. The BYOD (Bring-Your-Own-Device) strategy has several benefits to your organization and end-users, especially the cost-cutting in terms of procuring...
ITIL Knowledge Management Explained: A Complete Overview
The Service Knowledge Management System (SKMS) is a collection of systems, tools, and databases that are required for knowledge management to be successful. It is the responsibility of Knowledge Management in ITIL to maintain...
Understanding the ITIL Framework: Key Concepts Explained
The ITIL framework encompasses the complete information technology lifespan in a company. It is termed the IT Service Lifecycle. Service lifecycle is an approach to ITSM Certification Courses that places an emphasis on how important...
ITIL Service Strategy – FAQs
Organizations are today looking at the ITIL framework as a methodology that streamlines the overall IT process, brings in cost efficiencies, and better alignment between business and IT. This FAQ series will drill down...
