Most Common Questions Asked about ITIL – Part 1
Today, organizations are looking at the ITIL framework as a methodology that streamlines overall IT processes, is cost-effective, brings higher ROI, and helps in improving productivity. As ITIL is a set of best practices,...
A Comprehensive Guide to ITIL Business Relationship Management
In every organization, a new project needs adequate justification for approval and budget allocation. The introduction of a new IT service is counted as a project as it needs financial investment along with many...
Understanding Change Management vs Project Management
The success of an organization is critically dependent on its ability to adapt to new business environments as they develop. In order to do so, a structure must be adopted to introduce new methods...
What Does a Change Manager Do? Everything You Need To Know
By-employee awareness and utilization, a change planner will play a vital role in ensuring that programs (change initiatives) reach goals on schedule and within budget. This person would concentrate on the people’s side of...
How to Use ITIL Tools and Techniques in an Organization
ITIL is a best practice framework for IT Service Management (ITSM), enabling enterprises to bring about business change, manage risk, improve the customer experience, earn a return on investment (ROI), and gain other benefits...
Most Common Questions Asked about ITIL – Part 2
This post is dedicated to questions with regards to ITIL Version 3, its latest version. Users will have queries regarding the changes that were made and the fate of implementations done using ITIL v2....
How to Crack ITIL 4 Foundation Certification Exam 2025?
You want to prepare for the ITIL 4 Foundation exam and pass it the first time you take it. Understanding ITIL 4 Exam Concepts is important, but you must know the ITIL 4 Exam...
Key Activities in ITIL Service Request Fulfillment
A formal request by a user for any service they require such as the installation of new software, change of hardware, or replacement of a component is called a service request. The official definition...
Understanding ITIL Availability Management in Detail
Availability Management in ITIL is the ability of a configuration item or IT Service to perform its agreed function when required. Availability is determined by reliability, maintainability, serviceability, performance, and security. It is the...
ITIL Knowledge Management Explained: A Complete Overview
The Service Knowledge Management System (SKMS) is a collection of systems, tools, and databases that are required for knowledge management to be successful. It is the responsibility of Knowledge Management in ITIL to maintain...
