What Are Guiding Principles in ITIL 4? | ITIL 4 Foundation Course Details to...
ITIL is an acronym for Information Technology Infrastructure Library. ITIL 4 is the updated version published in 2019, where the architecture and the guidance are updated. The purpose of ITIL 4 is to generate...
Implementing ITIL Framework with Other Process Methodologies
ITIL® is the most prominent, consistent, and comprehensive documentation of best practices for ITSM Certification.
Over the past three decades, the ITIL framework has evolved and kept pace with the advancement in technology and the growing...
Most Common Questions Asked about ITIL – Part 1
Today, organizations are looking at the ITIL framework as a methodology that streamlines overall IT processes, is cost-effective, brings higher ROI, and helps in improving productivity. As ITIL is a set of best practices,...
What is ITIL and its Levels of Certification?
An ITIL (Information Technology Infrastructure Library) certification today is a highly valued qualification on the resume of an ITSM professional. It gives one better opportunities and options to move up the ladder in their...
A Comprehensive Guide on Change Management in ITIL
As businesses contend for market position and share, IT must be flexible and adaptive regarding its services. As a result, almost all businesses rely on the availability of IT services. Furthermore, businesses expect the...
An Overview of ITIL Service Providers and Portfolios
The ITIL service providers and service portfolio are the two phases of the same coin. While one of them takes care of the supply of services between the internal and the external customers, the...
What is Capacity Management?: Process, Objectives & Examples
By ensuring effective capacity management in an organization can be really efficient in terms of productivity, revenue, etc. Any organization gets their merit with their capabilities and the readiness of the resources that brings...
Risk Management: Components, Objectives, & Examples
Risk, in the IT sector, is defined by the NIST as the probability that a particular threat source will accidentally or intentionally exploit particular information system vulnerabilities. The threats can arise from vulnerabilities or...
An Overview of IT Service Management and ITSM Frameworks
IT Service Management consists of all the activities which are executed by an organization for a customer. ITSM involves managing systems that provide value to customers. It is concerned with implementing IT services that...
8 Things IT Managers Should Know before Implementing ITIL
IT project managers get themselves certified in ITIL where they learn the principles of ITIL in theory and think they are ready to implement those processes and principles in their organizations. However, ITIL implementation...
