10 Common ITIL Implementation Mistakes to Avoid at All Costs
The Service Desk as prescribed by ITIL comes into existence only when something goes wrong in an organization. Things can go wrong in various ways such as software expires, a laptop becomes non-functional, or...
ITSM vs ITIL: Understanding the Similarities & Differences
One of the most common questions when it comes to IT service management is: "What is the difference between ITSM and ITIL®?" In this article, let us explore the concept of ITSM vs ITIL.
IT...
How ITIL and DevOps Can Co-Exist?
In today’s competitive business environment, organizations are striving to achieve excellence in their service offerings. And this has given rise to robust service management methodologies, first in Information Technology Infrastructure Library (ITIL) and now...
Biggest Barriers for ITIL Adoption in an Organization
According to IDC’s 2015 report, the overall spending in the ICT sector will reach USD 3.8 trillion. The major chunk of this spending will go into the third platform technologies such as cloud, mobile,...
Top 10 Quick Wins by Implementing ITIL
Information Technology Infrastructure Library (ITIL) is a de facto industry standard for IT organizations across the globe. But then major changes through ITIL take time and effort and there is every chance that key...
4 Ways to Improve ITIL Incident Management with Decision Support
The manner in which software engineers resolve incidents plays a crucial role in the business performance of the service provider. Hence, to get the best results in terms of incident management, and reduce negative...
ITIL 4 Update 2019 – Perspective from Global ITSM Thought Leaders
At the end of 2017 when AXELOS announced that the world’s widely-accepted service management framework ITIL was going to be updated with major changes, enterprises and the ITSM community, in general, were eagerly awaiting...
How Cultural Dynamics Play an Important Role in ITIL Implementation
Culture is usually defined as ‘the beliefs, customs, arts, etc. of a particular society, group, place, or time’. For example, physical contact, be it a handshake or a hug, or a pat on the...
Top 10 Ways of Resistance to ITIL Implementation
In today’s complex technology and business environment, it is very much necessary for organizations to provide services that cater to the demands of changing business needs. To provide better IT services, enterprises need a...
Change Management Training for Employees – What are the Best Practices?
Change management has been one of the most important performance drivers for any company in the ever-changing modern world.
The corporate world is quickly changing:
Technology is in constant evolution
Trends are evolving for consumers
New rules for...
