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Latest IT Service Management Blogs

Written by industry experts and experienced trainers, our IT Service Management blogs are amalgam of the concepts, processes and practices of domains like ITIL, VeriSM, SIAM and more. It contains case studies, ITSM news, articles, latest insights, infographics and free resources to get you going with IT service management success.

Common ITIL Implementation Mistakes to Avoid at All Costs

10 Key ITIL Implementation Mistakes You Must Avoid

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The Service Desk as prescribed by ITIL comes into existence only when something goes wrong in an organization. Things can go wrong in various ways such as software expires, a laptop becomes non-functional, or...
ITSM vs ITIL - Invensis Learning

ITSM vs ITIL: What’s the Difference?

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One of the most common questions when it comes to IT service management is: "What is the difference between ITSM and ITIL®?" In this article, let us explore the concept of ITSM vs ITIL. IT...
7 Important Skills for Project Managers

How ITIL and DevOps Can Co-Exist?

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In today’s competitive business environment, organizations are striving to achieve excellence in their service offerings. And this has given rise to robust service management methodologies, first in Information Technology Infrastructure Library (ITIL) and now...
Biggest Barriers for ITIL Adoption in an Organization

Biggest Barriers for ITIL Adoption in an Organization

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According to IDC’s 2015 report, the overall spending in the ICT sector will reach USD 3.8 trillion. The major chunk of this spending will go into the third platform technologies such as cloud, mobile,...
4 Ways to Improve ITIL Incident Management with Decision Support

4 Ways to Improve ITIL Incident Management with Decision Support

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The manner in which software engineers resolve incidents plays a crucial role in the business performance of the service provider. Hence, to get the best results in terms of incident management, and reduce negative...
Top 10 Quick Wins by Implementing ITIL

Top 10 Quick Wins by Implementing ITIL

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Information Technology Infrastructure Library (ITIL) is a de facto industry standard for IT organizations across the globe. But then major changes through ITIL take time and effort and there is every chance that key...
ITIL 4 Update 2019

ITIL 4 Update 2019 – Perspective from Global ITSM Thought Leaders

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At the end of 2017 when AXELOS announced that the world’s widely-accepted service management framework ITIL was going to be updated with major changes, enterprises and the ITSM community, in general, were eagerly awaiting...
Cultural Dynamics Play an Important Role in ITIL Implementation

How Cultural Dynamics Play an Important Role in ITIL Implementation

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Culture is usually defined as ‘the beliefs, customs, arts, etc. of a particular society, group, place, or time’. For example, physical contact, be it a handshake or a hug, or a pat on the...
Change Management Best Practices - Invensis Learning

Top 8 Best Practices for Change Management Success

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Change management has been one of the most important performance drivers for any company in the ever-changing modern world.  The corporate world is quickly changing: Technology is in constant evolution  Trends are evolving for consumers  New rules for...
Top 10 Ways of Resistance to ITIL Implementation

Top 10 Ways of Resistance to ITIL Implementation

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In today’s complex technology and business environment, it is very much necessary for organizations to provide services that cater to the demands of changing business needs. To provide better IT services, enterprises need a...

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