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Latest IT Service Management Blogs

Written by industry experts and experienced trainers, our IT Service Management blogs are amalgam of the concepts, processes and practices of domains like ITIL, VeriSM, SIAM and more. It contains case studies, ITSM news, articles, latest insights, infographics and free resources to get you going with IT service management success.

VeriSM - A Service Management Framework for Digital Transformation

VeriSM – A Service Management Framework for Digital Transformation

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The service Management concept is merely no longer limited to IT. Every organization is now a service provider. Organizations that focus on selling products need to provide essential services to flourish. The concept of...
How Does ITIL Assist Businesses in Their Digital Transformation?

ITSM Digital Transformation: Key Benefits Explored

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Do you know what digital transformation is, how companies achieve it, and what that means for ITSM? In the present era, digital transformation is spreading widely, and every firm is gearing up for a...
risk management - invensis learning

Understanding the Objectives of Risk Management

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Risk, in the IT sector, is defined by the NIST as the probability that a particular threat source will accidentally or intentionally exploit particular information system vulnerabilities. The threats can arise from vulnerabilities or...
Change Manager Job Description - Invensis Learning

What Does a Change Manager Do? Everything You Need To Know

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By-employee awareness and utilization, a change planner will play a vital role in ensuring that programs (change initiatives) reach goals on schedule and within budget. This person would concentrate on the people’s side of...
What is VeriSM - Invensis Learning

What is VeriSM? A Complete Overview

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In today’s dynamic business environment where there is a widespread digital transformation happening across industry sectors, it needs proper service management frameworks and guidelines to address the complexity. This is precisely what VeriSM strives...
Which Certification is more Useful

ITIL vs PMP Certification: Making the Right Choice

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In today’s competitive job market, how do you stand out from the crowd for your dream job role? According to a popular job portal report, close to 52% of job postings require professional certifications...
4 Ways to Improve ITIL Incident Management with Decision Support

4 Ways to Improve ITIL Incident Management with Decision Support

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The manner in which software engineers resolve incidents plays a crucial role in the business performance of the service provider. Hence, to get the best results in terms of incident management, and reduce negative...
knowledge management - invensis learning

ITIL Knowledge Management Explained: A Complete Overview

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The Service Knowledge Management System (SKMS) is a collection of systems, tools, and databases that are required for knowledge management to be successful. It is the responsibility of Knowledge Management in ITIL to maintain...
ITIL 4 Update 2019

ITIL 4 Update 2019 – Perspective from Global ITSM Thought Leaders

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At the end of 2017 when AXELOS announced that the world’s widely-accepted service management framework ITIL was going to be updated with major changes, enterprises and the ITSM community, in general, were eagerly awaiting...
IT Gap Analysis

What You Need to Know About IT Gap Analysis

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If you are in a role related to IT service management or project management in your enterprise, gap analysis is a simple tool that will help you to identify the gap between where you...

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