VeriSM – A Service Management Framework for Digital Transformation
The service Management concept is merely no longer limited to IT. Every organization is now a service provider. Organizations that focus on selling products need to provide essential services to flourish. The concept of...
ITSM Digital Transformation: Key Benefits Explored
Do you know what digital transformation is, how companies achieve it, and what that means for ITSM? In the present era, digital transformation is spreading widely, and every firm is gearing up for a...
Understanding the Objectives of Risk Management
Risk, in the IT sector, is defined by the NIST as the probability that a particular threat source will accidentally or intentionally exploit particular information system vulnerabilities. The threats can arise from vulnerabilities or...
What Does a Change Manager Do? Everything You Need To Know
By-employee awareness and utilization, a change planner will play a vital role in ensuring that programs (change initiatives) reach goals on schedule and within budget. This person would concentrate on the people’s side of...
What is VeriSM? A Complete Overview
In today’s dynamic business environment where there is a widespread digital transformation happening across industry sectors, it needs proper service management frameworks and guidelines to address the complexity. This is precisely what VeriSM strives...
ITIL vs PMP Certification: Making the Right Choice
In today’s competitive job market, how do you stand out from the crowd for your dream job role? According to a popular job portal report, close to 52% of job postings require professional certifications...
4 Ways to Improve ITIL Incident Management with Decision Support
The manner in which software engineers resolve incidents plays a crucial role in the business performance of the service provider. Hence, to get the best results in terms of incident management, and reduce negative...
ITIL Knowledge Management Explained: A Complete Overview
The Service Knowledge Management System (SKMS) is a collection of systems, tools, and databases that are required for knowledge management to be successful. It is the responsibility of Knowledge Management in ITIL to maintain...
ITIL 4 Update 2019 – Perspective from Global ITSM Thought Leaders
At the end of 2017 when AXELOS announced that the world’s widely-accepted service management framework ITIL was going to be updated with major changes, enterprises and the ITSM community, in general, were eagerly awaiting...
What You Need to Know About IT Gap Analysis
If you are in a role related to IT service management or project management in your enterprise, gap analysis is a simple tool that will help you to identify the gap between where you...
