Top 10 IT Certifications in 2024 and Beyond
Today, IT has become a way of life, from checking a simple e-mail to working in a room full of servers, computers, and Information Technology has changed the way we conduct our day-to-day work...
6 Steps to Build an Effective ITSM Strategy
The trick behind providing good service is efficient ITSM (ITSM). A customer or business user will not know what is going on behind the scenes at the service provider’s premises. What can be seen...
A Complete Overview of What is ITIL Certification?
IT services and service providers are the heart of any company, big or small. Without them, it is not possible to run a company in this digital world where everything and everyone is connected....
The Value of ITIL Certified Employees for Organizations
All over the world, embracing ITIL is the current industry trend. In fact, in an AXELOS survey titled ‘The Importance of ITIL’ conducted in 2014, 52% of respondents in the APAC region and 68%...
What is ITIL and its Levels of Certification?
An ITIL (Information Technology Infrastructure Library) certification today is a highly valued qualification on the resume of an ITSM professional. It gives one better opportunities and options to move up the ladder in their...
How ITIL Simplifies the Problem Management Process?
A problem is an integral part of service delivery. Especially in the IT service management context, every other day there is a new software release, a new security patch, a change in the systems...
What is VeriSM? A Beginner’s Guide to VeriSM Approach
In today’s dynamic business environment where there is a widespread digital transformation happening across industry sectors, it needs proper service management frameworks and guidelines to address the complexity. This is precisely what VeriSM strives...
How to Implement ITIL Change Management in an Organization
Change is the only constant, they say. In a professional setting, it is the only way to progress. When you narrow it down to an IT service organization, change becomes a way of life.
There...
What Does a Change Manager Do? Everything You Need To Know
By-employee awareness and utilization, a change planner will play a vital role in ensuring that programs (change initiatives) reach goals on schedule and within budget. This person would concentrate on the people’s side of...
Six Essentials for a Successful ITIL® Implementation
Information Technology Infrastructure Library (ITIL), in simple words, is a framework for IT Service Management. It is the most prominent, consistent, and comprehensive documentation of best practices for IT Service Management, according to the...
