VeriSM – A Service Management Framework for Digital Transformation
The service Management concept is merely no longer limited to IT. Every organization is now a service provider. Organizations that focus on selling products need to provide essential services to flourish. The concept of...
Top 9 Best Practices to Improve Incident Management
A long time ago, ITSM was quite different than what it is today. The emergence of the concept of smartphones and other mobile devices has revolutionized how people interact with both information and technology.
While...
How to Combine the ITIL Best Practices with the Agile Mindset?
In today’s competitive workplace, several enterprises are into business transformation using ITIL and other industry oriented frameworks for IT Service Management. Their main focus is on improving service quality. Besides quality, organizations are trying...
ITIL 4 Update 2019 – Perspective from Global ITSM Thought Leaders
At the end of 2017 when AXELOS announced that the world’s widely-accepted service management framework ITIL was going to be updated with major changes, enterprises and the ITSM community, in general, were eagerly awaiting...
Top 10 IT Certifications in 2025 and Beyond
Today, IT has become a way of life, from checking a simple e-mail to working in a room full of servers, computers, and Information Technology has changed the way we conduct our day-to-day work...
How to Build Comprehensive Knowledge About ITIL
In today’s service-based environment, IT enterprises across the globe are looking to provide services that cater to the next-gen business demand and ensure those services add value that aligns with the organizational business strategy....
ITIL Job Roles Filled by a Single Person – Explained!
In the face of extreme competition, enterprises are looking at reducing their overall IT operation costs to a minimum. Information Technology Infrastructure Library (ITIL) has become a widely-recognized standard for ITSM Certification Courses and administration...
PMP or ITIL Expert: Which Certification is more Useful & Valuable?
In today’s competitive job market, how do you stand out from the crowd for your dream job role? According to a popular job portal report, close to 52% of job postings require professional certifications...
7 Critical ITIL Abbreviations You Should Know
It would be fair to say that ITSM Certifications has evolved over the years. ITSM is not just structured processes and supporting procedures, it has evolved into an entity where discipline has become adept...
How ITIL and DevOps Can Co-Exist?
In today’s competitive business environment, organizations are striving to achieve excellence in their service offerings. And this has given rise to robust service management methodologies, first in Information Technology Infrastructure Library (ITIL) and now...
