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Latest IT Service Management Blogs

Written by industry experts and experienced trainers, our IT Service Management blogs are amalgam of the concepts, processes and practices of domains like ITIL, VeriSM, SIAM and more. It contains case studies, ITSM news, articles, latest insights, infographics and free resources to get you going with IT service management success.

itil service lifecycle module - invensis learning

Understanding the ITIL Service Lifecycle in Detail

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Service lifecycle is an approach to IT Service Management that places an emphasis on how important coordination and control is, across the various functions, processes, and systems that are necessary to manage the complete...
Guiding Principles in ITIL 4? and ITIL 4 Foundation Course Details

The 7 ITIL Guiding Principles: Key to Business Success

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ITIL is an acronym for Information Technology Infrastructure Library. ITIL 4 is the updated version published in 2019, where the architecture and the guidance are updated. The purpose of ITIL 4 is to generate...
CMDB, ITIL: Keeping Track of IT Assets

What is a Configuration Management Database (CMDB)?

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Your organization is growing and so is its IT infrastructure every day. With growth, comes addition of people, resources, and hardware and software assets. It is of essential importance that all assets of your...
IT service continuity management - invensis learning

A Comprehensive Guide to IT Service Continuity Management

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Service continuity management is a reactive and proactive process that involves contingency planning for recovery in case the information and communication technology service is damaged or put out of action by a sudden disaster....
How ITIL Helps your BYOD Strategy

Enhance Your BYOD Strategy Using ITIL Framework

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Mobile devices and tablets are transforming the way employees work and how IT supports them. The BYOD (Bring-Your-Own-Device) strategy has several benefits to your organization and end-users, especially the cost-cutting in terms of procuring...
Best Workflow Automation Software Platforms

14 Best Workflow Automation Software Platforms in 2026

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Manual handoffs, scattered tools, and “Can you remind me on Slack?” are exactly how work falls through the cracks. As teams scale, these invisible gaps turn into delays, rework, compliance risk, and burned-out people...
How to Use ITIL Tools and Techniques in an Organization

How to Use ITIL Tools and Techniques in an Organization

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ITIL is a best practice framework for IT Service Management (ITSM), enabling enterprises to bring about business change, manage risk, improve the customer experience, earn a return on investment (ROI), and gain other benefits...

Key ITIL Concepts Every Professional Should Know

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ITIL or Information Technology Infrastructure Library was developed to assist organizations with streamlining the IT department with the rest of the company. It takes a holistic approach to operations within a company and focuses...
How to Crack ITIL 4 Foundation Certification Exam 2022?

How to Crack ITIL 4 Foundation Certification Exam 2026?

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You want to prepare for the ITIL 4 Foundation exam and pass it the first time you take it. Understanding ITIL 4 Exam Concepts is important, but you must know the ITIL 4 Exam...
How ITIL Simplifies the Problem Management Process?

A Comprehensive Guide to ITIL Problem Management

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A problem is an integral part of service delivery. Especially in the IT service management context, every other day there is a new software release, a new security patch, a change in the systems...

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