Business Value and Optimization of ITIL Service Operation
ITIL Service Operation serves the objective of ensuring the delivery of IT services efficiently in an organization. To ensure the consistent flow of effective IT services, the ITIL service Operation functions and processes are...
ITSM Digital Transformation: Key Benefits Explored
Do you know what digital transformation is, how companies achieve it, and what that means for ITSM? In the present era, digital transformation is spreading widely, and every firm is gearing up for a...
Objectives and Benefits of ITIL Change Management
Change management in ITIL is a process designed to understand the risks involved and minimize them while making changes in the IT infrastructure. The Change Management process is a sequence of activities that are...
ITIL Access Management: Key Objectives and Process
Access Management in an organization is the virtue of how well the organization function when it comes to authorization of assets to users. The concerning aspect of unauthorized access is eliminated with effective access...
7 Key ITIL Abbreviations You Should Know
It would be fair to say that ITSM Certifications has evolved over the years. ITSM is not just structured processes and supporting procedures, it has evolved into an entity where discipline has become adept...
Discover the 6 Best IT Service Management Tools Available
To establish and maintain a robust IT ecosystem, boost staff productivity, decrease IT risks, and enhance the end-user experience, it's no wonder that the majority of firms are using the best ITSM solutions.
However, we...
Top Incident Management Best Practices for Success
A long time ago, ITSM was quite different than what it is today. The emergence of the concept of smartphones and other mobile devices has revolutionized how people interact with both information and technology.
While...
Understanding Effective Release and Deployment Management
The main objective of the release and deployment management is planning, scheduling, and controlling of the build, testing, and deployment of releases and delivering the new functionality which is required by the businesses and...
Understanding ITIL Service Providers and Their Types
The ITIL service providers and service portfolio are the two phases of the same coin. While one of them takes care of the supply of services between the internal and the external customers, the...
What is a Configuration Management Database (CMDB)?
Your organization is growing and so is its IT infrastructure every day. With growth, comes addition of people, resources, and hardware and software assets. It is of essential importance that all assets of your...
