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Latest IT Service Management Blogs

Written by industry experts and experienced trainers, our IT Service Management blogs are amalgam of the concepts, processes and practices of domains like ITIL, VeriSM, SIAM and more. It contains case studies, ITSM news, articles, latest insights, infographics and free resources to get you going with IT service management success.

itil framework - invensis learning

Understanding the ITIL Framework: Key Concepts Explained

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The ITIL framework encompasses the complete information technology lifespan in a company. It is termed the IT Service Lifecycle. Service lifecycle is an approach to ITSM Certification Courses that places an emphasis on how important...
ITIL Access Management - invensis learning

ITIL Access Management: Key Objectives and Process

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Access Management in an organization is the virtue of how well the organization function when it comes to authorization of assets to users. The concerning aspect of unauthorized access is eliminated with effective access...
VeriSM vs ITIL 4 - Invensis Learning

Understanding VeriSM vs ITIL: Key Differences

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While ITIL has remained approximately for several years and is known as one of the best (ITSM) IT service management best practices platforms. VeriSM founded in 2018 is trying to fit into the sector...
service desk in ITIL - invensis learning

ITIL Service Desk: Streamline and Enhance Your IT Operations

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A service desk is the primary point of contact for the coordination of activities between the end-user and the IT service provider. In this blog, we will learn about the various operations of the...
itil service request fulfillment - invensis learning

Key Activities in ITIL Service Request Fulfillment

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A formal request by a user for any service they require such as the installation of new software, change of hardware, or replacement of a component is called a service request. The official definition...
Service catalogue management - invensis learning

Everything You Need to Know About Service Catalogue Management

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Service Catalogue Management is a way of keeping the operational service information consolidated in a catalogue. It helps in providing access to the authorized users for specific services. In this article, we will learn...
Which Certification is more Useful

ITIL vs PMP Certification: Making the Right Choice

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In today’s competitive job market, how do you stand out from the crowd for your dream job role? According to a popular job portal report, close to 52% of job postings require professional certifications...
How to Implement ITIL Change Management in an Organization

How to Implement ITIL Change Management in an Organization

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Change is the only constant, they say. In a professional setting, it is the only way to progress. When you narrow it down to an IT service organization, change becomes a way of life. There...
ITIL Service Strategy

ITIL Service Strategy: Aligning IT with Business Needs

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For an organization to be successful, it is essential for them to have a set of overall objectives which are clearly defined and a sound business strategy associated with those ideas. This business strategy...
How Project Managers are Using ITIL in an Effective Way

Mastering the Seven Step Improvement Process in ITIL

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ITIL has been adopted and implemented in organizations across the world. Successful implementations often have a lot of planning, and research in the background before the actual adoption process starts. One such background work...

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