Understanding Change Management vs Project Management
The success of an organization is critically dependent on its ability to adapt to new business environments as they develop. In order to do so, a structure must be adopted to introduce new methods...
ITSM Best Practices: A Comprehensive Guide
IT service management (ITSM) focuses on integrating IT services with the organization's overall operations and processes, so it is important to understand ITSM best practices for improving efficiency. Since most of the applications are...
Understanding VeriSM vs ITIL: Key Differences
While ITIL has remained approximately for several years and is known as one of the best (ITSM) IT service management best practices platforms. VeriSM founded in 2018 is trying to fit into the sector...
Top 8 Best Practices for Change Management Success
Change management has been one of the most important performance drivers for any company in the ever-changing modern world.
The corporate world is quickly changing:
Technology is in constant evolution
Trends are evolving for consumers
New rules for...
Understanding the ITIL Service Lifecycle in Detail
Service lifecycle is an approach to IT Service Management that places an emphasis on how important coordination and control is, across the various functions, processes, and systems that are necessary to manage the complete...
Understanding Incident Management Roles & Responsibilities
Business always targets uninterrupted services to accomplish greater proficiency and productivity. Incident management is the initial step embraced by most enterprises for achieving a speedy recovery. ITIL defines the incident as “An unplanned interruption...
A Comprehensive Guide to ITIL Problem Management
A problem is an integral part of service delivery. Especially in the IT service management context, every other day there is a new software release, a new security patch, a change in the systems...
Essential Elements of an ITIL Disaster Recovery Plan
You may be able to come up with the best disaster recovery (DR) plan, assign responsibilities to various personnel involved and ensure everything is in place. However, the critical part is maintaining the plan,...
Key Activities in ITIL Service Request Fulfillment
A formal request by a user for any service they require such as the installation of new software, change of hardware, or replacement of a component is called a service request. The official definition...
6 Steps to Create an Effective ITSM Strategy
The trick behind providing good service is efficient ITSM (ITSM). A customer or business user will not know what is going on behind the scenes at the service provider’s premises. What can be seen...
