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Latest IT Service Management Blogs

Written by industry experts and experienced trainers, our IT Service Management blogs are amalgam of the concepts, processes and practices of domains like ITIL, VeriSM, SIAM and more. It contains case studies, ITSM news, articles, latest insights, infographics and free resources to get you going with IT service management success.

strategy management for IT services - invensis learning

What You Need to Know About IT Strategy Management

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Strategy management for IT services is a process of defining and maintaining the perspective, position, plans, and patterns (which constitute the 4 Ps) of an organization with regards to its services and management of...
CMDB, ITIL: Keeping Track of IT Assets

How CMDB Helps Track IT Assets in ITIL

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Your organization is growing and so is its IT infrastructure every day. With growth, comes addition of people, resources, and hardware and software assets. It is of essential importance that all assets of your...
Best ITSM Tools

Discover the 6 Best IT Service Management Tools Available

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To establish and maintain a robust IT ecosystem, boost staff productivity, decrease IT risks, and enhance the end-user experience, it's no wonder that the majority of firms are using the best ITSM solutions. However, we...
ITIL Service Design and its Importance

Understanding ITIL Service Design: Principles and Benefits

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It is an established fact that the ITIL service lifecycle has 5 stages – service strategy, service design, service transition, service operation, and continual service design. All these stages are equally important to help...
ITIL Service Transition - Invensis Learning

Achieve Process Excellence with ITIL Service Transition

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The role of ITIL Service Transition is to move services and service changes into operational use. ITIL Service Transition also introduces the service knowledge management system (SKMS) which has the ability to support organizational...
ITSM Best Practices - Invensis Learning

ITSM Best Practices: A Comprehensive Guide

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IT service management (ITSM) focuses on integrating IT services with the organization's overall operations and processes, so it is important to understand ITSM best practices for improving efficiency. Since most of the applications are...
Continual Service Improvement - Invensis Learning

Understanding ITIL Continual Service Improvement

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Process Management is a key discipline for enterprises that work tirelessly to Continual Service Improvement. ITIL Continual Service Improvement embraces every aspect of the ITIL service lifecycle and can be applied to deliver a...
Best Workflow Automation Software Platforms

14 Best Workflow Automation Software Platforms in 2026

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Manual handoffs, scattered tools, and “Can you remind me on Slack?” are exactly how work falls through the cracks. As teams scale, these invisible gaps turn into delays, rework, compliance risk, and burned-out people...
ITIL Access Management - invensis learning

ITIL Access Management: Key Objectives and Process

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Access Management in an organization is the virtue of how well the organization function when it comes to authorization of assets to users. The concerning aspect of unauthorized access is eliminated with effective access...
How to Use ITIL Tools and Techniques in an Organization

How to Use ITIL Tools and Techniques in an Organization

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ITIL is a best practice framework for IT Service Management (ITSM), enabling enterprises to bring about business change, manage risk, improve the customer experience, earn a return on investment (ROI), and gain other benefits...

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