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Latest IT Service Management Blogs

Written by industry experts and experienced trainers, our IT Service Management blogs are amalgam of the concepts, processes and practices of domains like ITIL, VeriSM, SIAM and more. It contains case studies, ITSM news, articles, latest insights, infographics and free resources to get you going with IT service management success.

How to Implement ITIL Change Management in an Organization

How to Implement ITIL Change Management in an Organization

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Change is the only constant, they say. In a professional setting, it is the only way to progress. When you narrow it down to an IT service organization, change becomes a way of life. There...
7 Critical ITIL Abbreviations You Should Know

7 Key ITIL Abbreviations You Should Know

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It would be fair to say that ITSM Certifications has evolved over the years.  ITSM is not just structured processes and supporting procedures, it has evolved into an entity where discipline has become adept...
service level management - invensis learning

What is Service Level Management? A Comprehensive Guide

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Service Level Management is the process that is responsible for negotiating Service Level Agreements and ensuring that they are met. IT is one of the 5 components of the ITIL service delivery area. The...
itil framework - invensis learning

Understanding the ITIL Framework: Key Concepts Explained

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The ITIL framework encompasses the complete information technology lifespan in a company. It is termed the IT Service Lifecycle. Service lifecycle is an approach to ITSM Certification Courses that places an emphasis on how important...
How to Build an Effective ITSM Strategy

6 Steps to Create an Effective ITSM Strategy

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The trick behind providing good service is efficient ITSM (ITSM). A customer or business user will not know what is going on behind the scenes at the service provider’s premises. What can be seen...
Mapping ITIL processes in your Disaster Recovery Plan

Essential Elements of an ITIL Disaster Recovery Plan

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You may be able to come up with the best disaster recovery (DR) plan, assign responsibilities to various personnel involved and ensure everything is in place. However, the critical part is maintaining the plan,...
ITIL Service Transition

ITIL Service Transition – FAQs

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The current article is the third of the five-part FAQ series on the ITIL process stages. If you have missed our earlier article in this series covering FAQs on Service Design Service Transition helps organizations...
ITIL Vendor Management

Understanding the Stages of ITIL Vendor Management

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Learn about how ITIL Vendor management facilitates and manages the vendor and organization relationship, along with its key roles in IT sectors. ITIL, or Information Technology Infrastructure Library, an acronym, was used for the...
strategy management for IT services - invensis learning

What You Need to Know About IT Strategy Management

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Strategy management for IT services is a process of defining and maintaining the perspective, position, plans, and patterns (which constitute the 4 Ps) of an organization with regards to its services and management of...
What is VeriSM - Invensis Learning

What is VeriSM? A Complete Overview

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In today’s dynamic business environment where there is a widespread digital transformation happening across industry sectors, it needs proper service management frameworks and guidelines to address the complexity. This is precisely what VeriSM strives...

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