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Latest IT Service Management Blogs

Written by industry experts and experienced trainers, our IT Service Management blogs are amalgam of the concepts, processes and practices of domains like ITIL, VeriSM, SIAM and more. It contains case studies, ITSM news, articles, latest insights, infographics and free resources to get you going with IT service management success.

service validation and testing - invensis learning

Understanding ITIL Service Validation and Testing

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ITIL V3 introduced service validation and testing as a new process to test and validate the new services or changes to the existing services being introduced. The main purpose of the service validation and...
service level management - invensis learning

What is Service Level Management? A Comprehensive Guide

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Service Level Management is the process that is responsible for negotiating Service Level Agreements and ensuring that they are met. IT is one of the 5 components of the ITIL service delivery area. The...
itil service lifecycle module - invensis learning

Understanding the ITIL Service Lifecycle in Detail

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Service lifecycle is an approach to IT Service Management that places an emphasis on how important coordination and control is, across the various functions, processes, and systems that are necessary to manage the complete...
ITIL Service Transition

ITIL Service Transition – FAQs

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The current article is the third of the five-part FAQ series on the ITIL process stages. If you have missed our earlier article in this series covering FAQs on Service Design Service Transition helps organizations...
Best ITSM Tools

Discover the 6 Best IT Service Management Tools Available

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To establish and maintain a robust IT ecosystem, boost staff productivity, decrease IT risks, and enhance the end-user experience, it's no wonder that the majority of firms are using the best ITSM solutions. However, we...

Key ITIL Concepts Every Professional Should Know

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ITIL or Information Technology Infrastructure Library was developed to assist organizations with streamlining the IT department with the rest of the company. It takes a holistic approach to operations within a company and focuses...
ITIL Business Relationship management - Invensis Learning

A Comprehensive Guide to ITIL Business Relationship Management

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In every organization, a new project needs adequate justification for approval and budget allocation. The introduction of a new IT service is counted as a project as it needs financial investment along with many...
Information security management in ITIL - invensis learning

A Comprehensive Overview of Information Security Management

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Information security describes the activities which are related to the protection of information and infrastructure assets against the risk of being misused, lost, disclosed, and damaged. Information Security Management (ISM) is a governance activity...
Which Certification is more Useful

ITIL vs PMP Certification: Making the Right Choice

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In today’s competitive job market, how do you stand out from the crowd for your dream job role? According to a popular job portal report, close to 52% of job postings require professional certifications...
ITIL Service Operation - Invensis Learning

Business Value and Optimization of ITIL Service Operation

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ITIL Service Operation serves the objective of ensuring the delivery of IT services efficiently in an organization. To ensure the consistent flow of effective IT services, the ITIL service Operation functions and processes are...

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