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Latest IT Service Management Blogs

Written by industry experts and experienced trainers, our IT Service Management blogs are amalgam of the concepts, processes and practices of domains like ITIL, VeriSM, SIAM and more. It contains case studies, ITSM news, articles, latest insights, infographics and free resources to get you going with IT service management success.

demand management in itil - invensis learning

ITIL Demand Management: A Detailed Guide

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Every business has to equip best practices in order to optimize the customer demands for each of the services. Demand management in ITIL is one such concept that takes care of the demand from...
Which Certification is more Useful

PMP vs ITIL Expert: Which Certification Is More Valuable?

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In today’s competitive job market, how do you stand out from the crowd for your dream job role? According to a popular job portal report, close to 52% of job postings require professional certifications...
service desk in ITIL - invensis learning

ITIL Service Desk: Streamline and Enhance Your IT Operations

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A service desk is the primary point of contact for the coordination of activities between the end-user and the IT service provider. In this blog, we will learn about the various operations of the...
knowledge management - invensis learning

ITIL Knowledge Management Explained: A Complete Overview

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The Service Knowledge Management System (SKMS) is a collection of systems, tools, and databases that are required for knowledge management to be successful. It is the responsibility of Knowledge Management in ITIL to maintain...
ITIL Business Relationship management - Invensis Learning

A Comprehensive Guide to ITIL Business Relationship Management

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In every organization, a new project needs adequate justification for approval and budget allocation. The introduction of a new IT service is counted as a project as it needs financial investment along with many...
IT service management - invensis learning

Understanding the ITSM Framework for Effective Management

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IT Service Management consists of all the activities which are executed by an organization for a customer. ITSM involves managing systems that provide value to customers. It is concerned with implementing IT services that...
ITSM vs ITIL - Invensis Learning

ITSM vs ITIL: What’s the Difference?

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One of the most common questions when it comes to IT service management is: "What is the difference between ITSM and ITIL®?" In this article, let us explore the concept of ITSM vs ITIL. IT...
7 Critical ITIL Abbreviations You Should Know

7 Key ITIL Abbreviations You Should Know

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It would be fair to say that ITSM Certifications has evolved over the years.  ITSM is not just structured processes and supporting procedures, it has evolved into an entity where discipline has become adept...
Service catalogue management - invensis learning

Everything You Need to Know About Service Catalogue Management

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Service Catalogue Management is a way of keeping the operational service information consolidated in a catalogue. It helps in providing access to the authorized users for specific services. In this article, we will learn...
How to Crack ITIL 4 Foundation Certification Exam 2022?

How to Crack the ITIL 4 Foundation Certification Exam in 2026?

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Table of Contents: Introduction How Difficult is the ITIL 4 Foundation Exam? What are the Tips on How to Crack the ITIL 4 Foundation Exam? ...

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