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Latest IT Service Management Blogs

Written by industry experts and experienced trainers, our IT Service Management blogs are amalgam of the concepts, processes and practices of domains like ITIL, VeriSM, SIAM and more. It contains case studies, ITSM news, articles, latest insights, infographics and free resources to get you going with IT service management success.

service validation and testing - invensis learning

Understanding ITIL Service Validation and Testing

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ITIL V3 introduced service validation and testing as a new process to test and validate the new services or changes to the existing services being introduced. The main purpose of the service validation and...
itil service request fulfillment - invensis learning

Key Activities in ITIL Service Request Fulfillment

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A formal request by a user for any service they require such as the installation of new software, change of hardware, or replacement of a component is called a service request. The official definition...
VeriSM vs ITIL 4 - Invensis Learning

Understanding VeriSM vs ITIL: Key Differences

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While ITIL has remained approximately for several years and is known as one of the best (ITSM) IT service management best practices platforms. VeriSM founded in 2018 is trying to fit into the sector...
Best ITSM Tools

Discover the 6 Best IT Service Management Tools Available

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To establish and maintain a robust IT ecosystem, boost staff productivity, decrease IT risks, and enhance the end-user experience, it's no wonder that the majority of firms are using the best ITSM solutions. However, we...
service portfolio management

Understanding Service Portfolio Management

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Service portfolio management is the governance process of the service portfolio. The process is one by which a service provider can manage their investments across the service lifecycle by taking into account every service...
Which Certification is more Useful

PMP vs ITIL Expert: Which Certification Is More Valuable?

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In today’s competitive job market, how do you stand out from the crowd for your dream job role? According to a popular job portal report, close to 52% of job postings require professional certifications...

Key ITIL Concepts Every Professional Should Know

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ITIL or Information Technology Infrastructure Library was developed to assist organizations with streamlining the IT department with the rest of the company. It takes a holistic approach to operations within a company and focuses...
Common ITIL Implementation Mistakes to Avoid at All Costs

10 Key ITIL Implementation Mistakes You Must Avoid

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The Service Desk as prescribed by ITIL comes into existence only when something goes wrong in an organization. Things can go wrong in various ways such as software expires, a laptop becomes non-functional, or...
6 Essentials for a Successful ITIL® Implementation

How to Implement ITIL for a Successful Outcome

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Information Technology Infrastructure Library (ITIL), in simple words, is a framework for IT Service Management. It is the most prominent, consistent, and comprehensive documentation of best practices for IT Service Management, according to the...
ITIL change management - invensis learning

Objectives and Benefits of ITIL Change Management

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Change management in ITIL is a process designed to understand the risks involved and minimize them while making changes in the IT infrastructure. The Change Management process is a sequence of activities that are...

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