Advertisement
PRINCE2 Certification Training

Latest IT Service Management Blogs

Written by industry experts and experienced trainers, our IT Service Management blogs are amalgam of the concepts, processes and practices of domains like ITIL, VeriSM, SIAM and more. It contains case studies, ITSM news, articles, latest insights, infographics and free resources to get you going with IT service management success.

knowledge management - invensis learning

ITIL Knowledge Management Explained: A Complete Overview

0
The Service Knowledge Management System (SKMS) is a collection of systems, tools, and databases that are required for knowledge management to be successful. It is the responsibility of Knowledge Management in ITIL to maintain...
How to Use ITIL Tools and Techniques in an Organization

How to Use ITIL Tools and Techniques in an Organization

2
ITIL is a best practice framework for IT Service Management (ITSM), enabling enterprises to bring about business change, manage risk, improve the customer experience, earn a return on investment (ROI), and gain other benefits...
How ITIL Helps your BYOD Strategy

Enhance Your BYOD Strategy Using ITIL Framework

0
Mobile devices and tablets are transforming the way employees work and how IT supports them. The BYOD (Bring-Your-Own-Device) strategy has several benefits to your organization and end-users, especially the cost-cutting in terms of procuring...
How to Combine the ITIL Best Practices with the Agile Mindset?

Benefits of Combining ITIL vs Agile Approaches

0
In today’s competitive workplace, several enterprises are into business transformation using ITIL and other industry oriented frameworks for IT Service Management. Their main focus is on improving service quality. Besides quality, organizations are trying...
itil service lifecycle module - invensis learning

Understanding the ITIL Service Lifecycle in Detail

0
Service lifecycle is an approach to IT Service Management that places an emphasis on how important coordination and control is, across the various functions, processes, and systems that are necessary to manage the complete...
What is VeriSM - Invensis Learning

What is VeriSM? A Complete Overview

0
In today’s dynamic business environment where there is a widespread digital transformation happening across industry sectors, it needs proper service management frameworks and guidelines to address the complexity. This is precisely what VeriSM strives...
ITIl Service Providers - Invensis learning

Understanding ITIL Service Providers and Their Types

0
The ITIL service providers and service portfolio are the two phases of the same coin. While one of them takes care of the supply of services between the internal and the external customers, the...
value creation through services - invensis learning

Understanding Value Creation Through Services in ITIL

0
The value of a service comes from what it enables someone to do and what the service is made from. Thus we can say that the customer decides the value of a service and...
availability management - invensis learning

Understanding Availability Management in Detail

0
Availability Management in ITIL is the ability of a configuration item or IT Service to perform its agreed function when required. Availability is determined by reliability, maintainability, serviceability, performance, and security. It is the...
ITIL incident management - invensis learning

ITIL Incident Management Process: Steps and Flow Diagram

0
Business always targets uninterrupted services to accomplish greater proficiency and productivity. Incident management is the initial step embraced by most enterprises for achieving a speedy recovery. ITIL defines the incident as “An unplanned interruption...

Related Articles

Popular Posts