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Latest IT Service Management Blogs

Written by industry experts and experienced trainers, our IT Service Management blogs are amalgam of the concepts, processes and practices of domains like ITIL, VeriSM, SIAM and more. It contains case studies, ITSM news, articles, latest insights, infographics and free resources to get you going with IT service management success.

supplier management - invensis learning

A Comprehensive Guide to ITIL Supplier Management

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Every organization purchases some quantity of goods and services from external suppliers. These supplies are essential for the smooth functioning of an organization. It is thus important that the organization engages properly with its...
ITIl Service Providers - Invensis learning

Understanding ITIL Service Providers and Their Types

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The ITIL service providers and service portfolio are the two phases of the same coin. While one of them takes care of the supply of services between the internal and the external customers, the...
ITSM Best Practices - Invensis Learning

ITSM Best Practices: A Comprehensive Guide

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IT service management (ITSM) focuses on integrating IT services with the organization's overall operations and processes, so it is important to understand ITSM best practices for improving efficiency. Since most of the applications are...
Information security management in ITIL - invensis learning

A Comprehensive Overview of Information Security Management

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Information security describes the activities which are related to the protection of information and infrastructure assets against the risk of being misused, lost, disclosed, and damaged. Information Security Management (ISM) is a governance activity...
How Does ITIL Assist Businesses in Their Digital Transformation?

ITSM Digital Transformation: Key Benefits Explored

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Do you know what digital transformation is, how companies achieve it, and what that means for ITSM? In the present era, digital transformation is spreading widely, and every firm is gearing up for a...
strategy management for IT services - invensis learning

What You Need to Know About IT Strategy Management

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Strategy management for IT services is a process of defining and maintaining the perspective, position, plans, and patterns (which constitute the 4 Ps) of an organization with regards to its services and management of...
How Project Managers are Using ITIL in an Effective Way

Mastering the Seven Step Improvement Process in ITIL

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ITIL has been adopted and implemented in organizations across the world. Successful implementations often have a lot of planning, and research in the background before the actual adoption process starts. One such background work...
itil service request fulfillment - invensis learning

Key Activities in ITIL Service Request Fulfillment

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A formal request by a user for any service they require such as the installation of new software, change of hardware, or replacement of a component is called a service request. The official definition...
demand management in itil - invensis learning

ITIL Demand Management: A Detailed Guide

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Every business has to equip best practices in order to optimize the customer demands for each of the services. Demand management in ITIL is one such concept that takes care of the demand from...
What is VeriSM - Invensis Learning

What is VeriSM? A Complete Overview

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In today’s dynamic business environment where there is a widespread digital transformation happening across industry sectors, it needs proper service management frameworks and guidelines to address the complexity. This is precisely what VeriSM strives...

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