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Latest IT Service Management Blogs

Written by industry experts and experienced trainers, our IT Service Management blogs are amalgam of the concepts, processes and practices of domains like ITIL, VeriSM, SIAM and more. It contains case studies, ITSM news, articles, latest insights, infographics and free resources to get you going with IT service management success.

How to Implement ITIL Change Management in an Organization

How to Implement ITIL Change Management in an Organization

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Change is the only constant, they say. In a professional setting, it is the only way to progress. When you narrow it down to an IT service organization, change becomes a way of life. There...
ITIL Vendor Management

Understanding the Stages of ITIL Vendor Management

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Learn about how ITIL Vendor management facilitates and manages the vendor and organization relationship, along with its key roles in IT sectors. ITIL, or Information Technology Infrastructure Library, an acronym, was used for the...
demand management in itil - invensis learning

ITIL Demand Management: A Detailed Guide

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Every business has to equip best practices in order to optimize the customer demands for each of the services. Demand management in ITIL is one such concept that takes care of the demand from...
ITIL Service Transition - Invensis Learning

Achieve Process Excellence with ITIL Service Transition

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The role of ITIL Service Transition is to move services and service changes into operational use. ITIL Service Transition also introduces the service knowledge management system (SKMS) which has the ability to support organizational...
How to Combine the ITIL Best Practices with the Agile Mindset?

Benefits of Combining ITIL vs Agile Approaches

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In today’s competitive workplace, several enterprises are into business transformation using ITIL and other industry oriented frameworks for IT Service Management. Their main focus is on improving service quality. Besides quality, organizations are trying...
value creation through services - invensis learning

Understanding Value Creation Through Services in ITIL

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The value of a service comes from what it enables someone to do and what the service is made from. Thus we can say that the customer decides the value of a service and...
6 Essentials for a Successful ITIL® Implementation

How to Implement ITIL for a Successful Outcome

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Information Technology Infrastructure Library (ITIL), in simple words, is a framework for IT Service Management. It is the most prominent, consistent, and comprehensive documentation of best practices for IT Service Management, according to the...
How ITIL Simplifies the Problem Management Process?

A Comprehensive Guide to ITIL Problem Management

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A problem is an integral part of service delivery. Especially in the IT service management context, every other day there is a new software release, a new security patch, a change in the systems...
knowledge management - invensis learning

ITIL Knowledge Management Explained: A Complete Overview

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The Service Knowledge Management System (SKMS) is a collection of systems, tools, and databases that are required for knowledge management to be successful. It is the responsibility of Knowledge Management in ITIL to maintain...
strategy management for IT services - invensis learning

What You Need to Know About IT Strategy Management

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Strategy management for IT services is a process of defining and maintaining the perspective, position, plans, and patterns (which constitute the 4 Ps) of an organization with regards to its services and management of...

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