A Comprehensive Guide to ITIL Business Relationship Management
In every organization, a new project needs adequate justification for approval and budget allocation. The introduction of a new IT service is counted as a project as it needs financial investment along with many...
Objectives and Benefits of ITIL Change Management
Change management in ITIL is a process designed to understand the risks involved and minimize them while making changes in the IT infrastructure. The Change Management process is a sequence of activities that are...
Enhance Your BYOD Strategy Using ITIL Framework
Mobile devices and tablets are transforming the way employees work and how IT supports them. The BYOD (Bring-Your-Own-Device) strategy has several benefits to your organization and end-users, especially the cost-cutting in terms of procuring...
Benefits of Combining ITIL vs Agile Approaches
In today’s competitive workplace, several enterprises are into business transformation using ITIL and other industry oriented frameworks for IT Service Management. Their main focus is on improving service quality. Besides quality, organizations are trying...
How to Use ITIL Tools and Techniques in an Organization
ITIL is a best practice framework for IT Service Management (ITSM), enabling enterprises to bring about business change, manage risk, improve the customer experience, earn a return on investment (ROI), and gain other benefits...
What You Need to Know About IT Strategy Management
Strategy management for IT services is a process of defining and maintaining the perspective, position, plans, and patterns (which constitute the 4 Ps) of an organization with regards to its services and management of...
Key Activities in ITIL Service Request Fulfillment
A formal request by a user for any service they require such as the installation of new software, change of hardware, or replacement of a component is called a service request. The official definition...
ITIL Access Management: Key Objectives and Process
Access Management in an organization is the virtue of how well the organization function when it comes to authorization of assets to users. The concerning aspect of unauthorized access is eliminated with effective access...
ITSM vs ITIL: What’s the Difference?
One of the most common questions when it comes to IT service management is: "What is the difference between ITSM and ITIL®?" In this article, let us explore the concept of ITSM vs ITIL.
IT...
A Comprehensive Overview of Information Security Management
Information security describes the activities which are related to the protection of information and infrastructure assets against the risk of being misused, lost, disclosed, and damaged. Information Security Management (ISM) is a governance activity...
