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Latest IT Service Management Blogs

Written by industry experts and experienced trainers, our IT Service Management blogs are amalgam of the concepts, processes and practices of domains like ITIL, VeriSM, SIAM and more. It contains case studies, ITSM news, articles, latest insights, infographics and free resources to get you going with IT service management success.

service desk in ITIL - invensis learning

ITIL Service Desk: Streamline and Enhance Your IT Operations

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A service desk is the primary point of contact for the coordination of activities between the end-user and the IT service provider. In this blog, we will learn about the various operations of the...
9 Best Practices to Improve Incident Management

Top Incident Management Best Practices for Success

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A long time ago, ITSM was quite different than what it is today. The emergence of the concept of smartphones and other mobile devices has revolutionized how people interact with both information and technology. While...
release and deployment management - invensis learning

Understanding Effective Release and Deployment Management

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The main objective of the release and deployment management is planning, scheduling, and controlling of the build, testing, and deployment of releases and delivering the new functionality which is required by the businesses and...
service portfolio management

Understanding Service Portfolio Management

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Service portfolio management is the governance process of the service portfolio. The process is one by which a service provider can manage their investments across the service lifecycle by taking into account every service...
How Does ITIL Assist Businesses in Their Digital Transformation?

ITSM Digital Transformation: Key Benefits Explored

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Do you know what digital transformation is, how companies achieve it, and what that means for ITSM? In the present era, digital transformation is spreading widely, and every firm is gearing up for a...
Guiding Principles in ITIL 4? and ITIL 4 Foundation Course Details

The 7 ITIL Guiding Principles: Key to Business Success

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ITIL is an acronym for Information Technology Infrastructure Library. ITIL 4 is the updated version published in 2019, where the architecture and the guidance are updated. The purpose of ITIL 4 is to generate...
CMDB, ITIL: Keeping Track of IT Assets

How CMDB Helps Track IT Assets in ITIL

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Your organization is growing and so is its IT infrastructure every day. With growth, comes addition of people, resources, and hardware and software assets. It is of essential importance that all assets of your...
Significance and Key Benefits of ITIL 4

10 Key Benefits of ITIL in Digital Transformation

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Digital Transformation has been a hot topic in recent years as data is found to be the greatest asset in the current era. Digital devices and data help in developing Information Technology to the...
ITIL Vendor Management

Understanding the Stages of ITIL Vendor Management

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Learn about how ITIL Vendor management facilitates and manages the vendor and organization relationship, along with its key roles in IT sectors. ITIL, or Information Technology Infrastructure Library, an acronym, was used for the...
ITIL Business Relationship management - Invensis Learning

A Comprehensive Guide to ITIL Business Relationship Management

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In every organization, a new project needs adequate justification for approval and budget allocation. The introduction of a new IT service is counted as a project as it needs financial investment along with many...

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