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Latest IT Service Management Blogs

Written by industry experts and experienced trainers, our IT Service Management blogs are amalgam of the concepts, processes and practices of domains like ITIL, VeriSM, SIAM and more. It contains case studies, ITSM news, articles, latest insights, infographics and free resources to get you going with IT service management success.

Continual Service Improvement - Invensis Learning

Understanding ITIL Continual Service Improvement

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Process Management is a key discipline for enterprises that work tirelessly to Continual Service Improvement. ITIL Continual Service Improvement embraces every aspect of the ITIL service lifecycle and can be applied to deliver a...
Service catalogue management - invensis learning

Everything You Need to Know About Service Catalogue Management

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Service Catalogue Management is a way of keeping the operational service information consolidated in a catalogue. It helps in providing access to the authorized users for specific services. In this article, we will learn...
Significance and Key Benefits of ITIL 4

10 Key Benefits of ITIL in Digital Transformation

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Digital Transformation has been a hot topic in recent years as data is found to be the greatest asset in the current era. Digital devices and data help in developing Information Technology to the...
ITIL incident management - invensis learning

Understanding Incident Management Roles & Responsibilities

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Business always targets uninterrupted services to accomplish greater proficiency and productivity. Incident management is the initial step embraced by most enterprises for achieving a speedy recovery. ITIL defines the incident as “An unplanned interruption...
ITIL Service Design and its Importance

Understanding ITIL Service Design: Principles and Benefits

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It is an established fact that the ITIL service lifecycle has 5 stages – service strategy, service design, service transition, service operation, and continual service design. All these stages are equally important to help...
7 Critical ITIL Abbreviations You Should Know

7 Key ITIL Abbreviations You Should Know

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It would be fair to say that ITSM Certifications has evolved over the years.  ITSM is not just structured processes and supporting procedures, it has evolved into an entity where discipline has become adept...
Best ITSM Tools

Discover the 6 Best IT Service Management Tools Available

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To establish and maintain a robust IT ecosystem, boost staff productivity, decrease IT risks, and enhance the end-user experience, it's no wonder that the majority of firms are using the best ITSM solutions. However, we...
Change Management vs Project Management - Invensis Learning

Understanding Change Management vs Project Management

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The success of an organization is critically dependent on its ability to adapt to new business environments as they develop. In order to do so, a structure must be adopted to introduce new methods...
itil framework - invensis learning

Understanding the ITIL Framework: Key Concepts Explained

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The ITIL framework encompasses the complete information technology lifespan in a company. It is termed the IT Service Lifecycle. Service lifecycle is an approach to ITSM Certification Courses that places an emphasis on how important...
IT service continuity management - invensis learning

A Comprehensive Guide to IT Service Continuity Management

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Service continuity management is a reactive and proactive process that involves contingency planning for recovery in case the information and communication technology service is damaged or put out of action by a sudden disaster....

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