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Latest IT Service Management Blogs

Written by industry experts and experienced trainers, our IT Service Management blogs are amalgam of the concepts, processes and practices of domains like ITIL, VeriSM, SIAM and more. It contains case studies, ITSM news, articles, latest insights, infographics and free resources to get you going with IT service management success.

7 Critical ITIL Abbreviations You Should Know

7 Key ITIL Abbreviations You Should Know

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It would be fair to say that ITSM Certifications has evolved over the years.  ITSM is not just structured processes and supporting procedures, it has evolved into an entity where discipline has become adept...
ITIL incident management - invensis learning

Understanding Incident Management Roles & Responsibilities

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Business always targets uninterrupted services to accomplish greater proficiency and productivity. Incident management is the initial step embraced by most enterprises for achieving a speedy recovery. ITIL defines the incident as “An unplanned interruption...
risk management - invensis learning

Understanding the Objectives of Risk Management

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Risk, in the IT sector, is defined by the NIST as the probability that a particular threat source will accidentally or intentionally exploit particular information system vulnerabilities. The threats can arise from vulnerabilities or...
ITIL change management - invensis learning

Objectives and Benefits of ITIL Change Management

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Change management in ITIL is a process designed to understand the risks involved and minimize them while making changes in the IT infrastructure. The Change Management process is a sequence of activities that are...
release and deployment management - invensis learning

Understanding Effective Release and Deployment Management

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The main objective of the release and deployment management is planning, scheduling, and controlling of the build, testing, and deployment of releases and delivering the new functionality which is required by the businesses and...
What is Workflow Orchestration

What is Workflow Orchestration?: The Complete Business Guide

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Behind every seamless customer experience, every lightning-fast product release, and every synchronized system integration lies something most people never see: workflow orchestration. It may not be flashy or visible every day. Still, it represents...
supplier management - invensis learning

A Comprehensive Guide to ITIL Supplier Management

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Every organization purchases some quantity of goods and services from external suppliers. These supplies are essential for the smooth functioning of an organization. It is thus important that the organization engages properly with its...
How to Build an Effective ITSM Strategy

6 Steps to Create an Effective ITSM Strategy

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The trick behind providing good service is efficient ITSM (ITSM). A customer or business user will not know what is going on behind the scenes at the service provider’s premises. What can be seen...
What is VeriSM - Invensis Learning

What is VeriSM? A Complete Overview

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In today’s dynamic business environment where there is a widespread digital transformation happening across industry sectors, it needs proper service management frameworks and guidelines to address the complexity. This is precisely what VeriSM strives...
ITIL Business Relationship management - Invensis Learning

A Comprehensive Guide to ITIL Business Relationship Management

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In every organization, a new project needs adequate justification for approval and budget allocation. The introduction of a new IT service is counted as a project as it needs financial investment along with many...

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