Understanding ITIL Service Providers and Their Types
The ITIL service providers and service portfolio are the two phases of the same coin. While one of them takes care of the supply of services between the internal and the external customers, the...
14 Best Workflow Automation Software Platforms in 2026
Manual handoffs, scattered tools, and “Can you remind me on Slack?” are exactly how work falls through the cracks. As teams scale, these invisible gaps turn into delays, rework, compliance risk, and burned-out people...
A Comprehensive Guide to ITIL Business Relationship Management
In every organization, a new project needs adequate justification for approval and budget allocation. The introduction of a new IT service is counted as a project as it needs financial investment along with many...
Understanding ITIL Service Validation and Testing
ITIL V3 introduced service validation and testing as a new process to test and validate the new services or changes to the existing services being introduced. The main purpose of the service validation and...
What You Need to Know About IT Strategy Management
Strategy management for IT services is a process of defining and maintaining the perspective, position, plans, and patterns (which constitute the 4 Ps) of an organization with regards to its services and management of...
Everything You Need to Know About Service Catalogue Management
Service Catalogue Management is a way of keeping the operational service information consolidated in a catalogue. It helps in providing access to the authorized users for specific services. In this article, we will learn...
Understanding the ITSM Framework for Effective Management
IT Service Management consists of all the activities which are executed by an organization for a customer. ITSM involves managing systems that provide value to customers. It is concerned with implementing IT services that...
A Comprehensive Guide to IT Service Continuity Management
Service continuity management is a reactive and proactive process that involves contingency planning for recovery in case the information and communication technology service is damaged or put out of action by a sudden disaster....
ITSM vs ITIL: What’s the Difference?
One of the most common questions when it comes to IT service management is: "What is the difference between ITSM and ITIL®?" In this article, let us explore the concept of ITSM vs ITIL.
IT...
ITIL Service Desk: Streamline and Enhance Your IT Operations
A service desk is the primary point of contact for the coordination of activities between the end-user and the IT service provider. In this blog, we will learn about the various operations of the...
