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Latest IT Service Management Blogs

Written by industry experts and experienced trainers, our IT Service Management blogs are amalgam of the concepts, processes and practices of domains like ITIL, VeriSM, SIAM and more. It contains case studies, ITSM news, articles, latest insights, infographics and free resources to get you going with IT service management success.

risk management - invensis learning

Objectives of Risk Management in ITIL Explained

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Risk, in the IT sector, is defined by the NIST as the probability that a particular threat source will accidentally or intentionally exploit particular information system vulnerabilities. The threats can arise from vulnerabilities or...
availability management - invensis learning

Understanding Availability Management in Detail

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Availability Management in ITIL is the ability of a configuration item or IT Service to perform its agreed function when required. Availability is determined by reliability, maintainability, serviceability, performance, and security. It is the...
How to Implement ITIL Change Management in an Organization

How to Implement ITIL Change Management in an Organization

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Change is the only constant, they say. In a professional setting, it is the only way to progress. When you narrow it down to an IT service organization, change becomes a way of life. There...
IT Gap Analysis

What You Need to Know About IT Gap Analysis

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If you are in a role related to IT service management or project management in your enterprise, gap analysis is a simple tool that will help you to identify the gap between where you...
ITIL Service Design and its Importance

Understanding ITIL Service Design: Principles and Benefits

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It is an established fact that the ITIL service lifecycle has 5 stages – service strategy, service design, service transition, service operation, and continual service design. All these stages are equally important to help...
IT service continuity management - invensis learning

A Comprehensive Guide to IT Service Continuity Management

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Service continuity management is a reactive and proactive process that involves contingency planning for recovery in case the information and communication technology service is damaged or put out of action by a sudden disaster....
supplier management - invensis learning

A Comprehensive Guide to ITIL Supplier Management

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Every organization purchases some quantity of goods and services from external suppliers. These supplies are essential for the smooth functioning of an organization. It is thus important that the organization engages properly with its...
ITIL Service Transition - Invensis Learning

Achieve Process Excellence with ITIL Service Transition

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The role of ITIL Service Transition is to move services and service changes into operational use. ITIL Service Transition also introduces the service knowledge management system (SKMS) which has the ability to support organizational...
Which Certification is more Useful

PMP vs ITIL Expert: Which Certification Is More Valuable?

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In today’s competitive job market, how do you stand out from the crowd for your dream job role? According to a popular job portal report, close to 52% of job postings require professional certifications...
7 Critical ITIL Abbreviations You Should Know

7 Key ITIL Abbreviations You Should Know

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It would be fair to say that ITSM Certifications has evolved over the years.  ITSM is not just structured processes and supporting procedures, it has evolved into an entity where discipline has become adept...

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