Essential Elements of an ITIL Disaster Recovery Plan
You may be able to come up with the best disaster recovery (DR) plan, assign responsibilities to various personnel involved and ensure everything is in place. However, the critical part is maintaining the plan,...
Business Value and Optimization of ITIL Service Operation
ITIL Service Operation serves the objective of ensuring the delivery of IT services efficiently in an organization. To ensure the consistent flow of effective IT services, the ITIL service Operation functions and processes are...
Objectives and Benefits of ITIL Change Management
Change management in ITIL is a process designed to understand the risks involved and minimize them while making changes in the IT infrastructure. The Change Management process is a sequence of activities that are...
A Comprehensive Guide to ITIL Business Relationship Management
In every organization, a new project needs adequate justification for approval and budget allocation. The introduction of a new IT service is counted as a project as it needs financial investment along with many...
ITIL Demand Management: A Detailed Guide
Every business has to equip best practices in order to optimize the customer demands for each of the services. Demand management in ITIL is one such concept that takes care of the demand from...
What is a Configuration Management Database (CMDB)?
Your organization is growing and so is its IT infrastructure every day. With growth, comes addition of people, resources, and hardware and software assets. It is of essential importance that all assets of your...
ITIL Service Strategy: Aligning IT with Business Needs
For an organization to be successful, it is essential for them to have a set of overall objectives which are clearly defined and a sound business strategy associated with those ideas. This business strategy...
Understanding Service Portfolio Management
Service portfolio management is the governance process of the service portfolio. The process is one by which a service provider can manage their investments across the service lifecycle by taking into account every service...
ITIL Knowledge Management Explained: A Complete Overview
The Service Knowledge Management System (SKMS) is a collection of systems, tools, and databases that are required for knowledge management to be successful. It is the responsibility of Knowledge Management in ITIL to maintain...
What is Service Level Management? A Comprehensive Guide
Service Level Management is the process that is responsible for negotiating Service Level Agreements and ensuring that they are met. IT is one of the 5 components of the ITIL service delivery area. The...
