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Latest IT Service Management Blogs

Written by industry experts and experienced trainers, our IT Service Management blogs are amalgam of the concepts, processes and practices of domains like ITIL, VeriSM, SIAM and more. It contains case studies, ITSM news, articles, latest insights, infographics and free resources to get you going with IT service management success.

Guiding Principles in ITIL 4? and ITIL 4 Foundation Course Details

The 7 ITIL Guiding Principles: Key to Business Success

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ITIL is an acronym for Information Technology Infrastructure Library. ITIL 4 is the updated version published in 2019, where the architecture and the guidance are updated. The purpose of ITIL 4 is to generate...
itil framework - invensis learning

Understanding the ITIL Framework: Key Concepts Explained

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The ITIL framework encompasses the complete information technology lifespan in a company. It is termed the IT Service Lifecycle. Service lifecycle is an approach to ITSM Certification Courses that places an emphasis on how important...
what is capacity management-invensis learning

Understanding What Capacity Management Is and Its Importance

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By ensuring effective capacity management in an organization can be really efficient in terms of productivity, revenue, etc. Any organization gets their merit with their capabilities and the readiness of the resources that brings...
Common ITIL Implementation Mistakes to Avoid at All Costs

10 Key ITIL Implementation Mistakes You Must Avoid

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The Service Desk as prescribed by ITIL comes into existence only when something goes wrong in an organization. Things can go wrong in various ways such as software expires, a laptop becomes non-functional, or...
availability management - invensis learning

Understanding Availability Management in Detail

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Availability Management in ITIL is the ability of a configuration item or IT Service to perform its agreed function when required. Availability is determined by reliability, maintainability, serviceability, performance, and security. It is the...
Change Management Best Practices - Invensis Learning

Top 8 Best Practices for Change Management Success

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Change management has been one of the most important performance drivers for any company in the ever-changing modern world.  The corporate world is quickly changing: Technology is in constant evolution  Trends are evolving for consumers  New rules for...
service desk in ITIL - invensis learning

ITIL Service Desk: Streamline and Enhance Your IT Operations

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A service desk is the primary point of contact for the coordination of activities between the end-user and the IT service provider. In this blog, we will learn about the various operations of the...
ITIL Service Transition - Invensis Learning

Achieve Process Excellence with ITIL Service Transition

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The role of ITIL Service Transition is to move services and service changes into operational use. ITIL Service Transition also introduces the service knowledge management system (SKMS) which has the ability to support organizational...
ITSM vs ITIL - Invensis Learning

ITSM vs ITIL: What’s the Difference?

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One of the most common questions when it comes to IT service management is: "What is the difference between ITSM and ITIL®?" In this article, let us explore the concept of ITSM vs ITIL. IT...
ITIL Service Strategy

ITIL Service Strategy: Aligning IT with Business Needs

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For an organization to be successful, it is essential for them to have a set of overall objectives which are clearly defined and a sound business strategy associated with those ideas. This business strategy...

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