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Latest IT Service Management Blogs

Written by industry experts and experienced trainers, our IT Service Management blogs are amalgam of the concepts, processes and practices of domains like ITIL, VeriSM, SIAM and more. It contains case studies, ITSM news, articles, latest insights, infographics and free resources to get you going with IT service management success.

knowledge management - invensis learning

ITIL Knowledge Management Explained: A Complete Overview

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The Service Knowledge Management System (SKMS) is a collection of systems, tools, and databases that are required for knowledge management to be successful. It is the responsibility of Knowledge Management in ITIL to maintain...
ITIL Access Management - invensis learning

ITIL Access Management: Key Objectives and Process

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Access Management in an organization is the virtue of how well the organization function when it comes to authorization of assets to users. The concerning aspect of unauthorized access is eliminated with effective access...
release and deployment management - invensis learning

Understanding Effective Release and Deployment Management

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The main objective of the release and deployment management is planning, scheduling, and controlling of the build, testing, and deployment of releases and delivering the new functionality which is required by the businesses and...
How Project Managers are Using ITIL in an Effective Way

Mastering the Seven Step Improvement Process in ITIL

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ITIL has been adopted and implemented in organizations across the world. Successful implementations often have a lot of planning, and research in the background before the actual adoption process starts. One such background work...
How ITIL Simplifies the Problem Management Process?

A Comprehensive Guide to ITIL Problem Management

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A problem is an integral part of service delivery. Especially in the IT service management context, every other day there is a new software release, a new security patch, a change in the systems...
service validation and testing - invensis learning

Understanding ITIL Service Validation and Testing

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ITIL V3 introduced service validation and testing as a new process to test and validate the new services or changes to the existing services being introduced. The main purpose of the service validation and...
ITIL Service Strategy

ITIL Service Strategy: Aligning IT with Business Needs

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For an organization to be successful, it is essential for them to have a set of overall objectives which are clearly defined and a sound business strategy associated with those ideas. This business strategy...
ITIL Service Transition

ITIL Service Transition – FAQs

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The current article is the third of the five-part FAQ series on the ITIL process stages. If you have missed our earlier article in this series covering FAQs on Service Design Service Transition helps organizations...
strategy management for IT services - invensis learning

What You Need to Know About IT Strategy Management

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Strategy management for IT services is a process of defining and maintaining the perspective, position, plans, and patterns (which constitute the 4 Ps) of an organization with regards to its services and management of...
availability management - invensis learning

Understanding ITIL Availability Management in Detail

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Availability Management in ITIL is the ability of a configuration item or IT Service to perform its agreed function when required. Availability is determined by reliability, maintainability, serviceability, performance, and security. It is the...

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