Top Incident Management Best Practices for Success
A long time ago, ITSM was quite different than what it is today. The emergence of the concept of smartphones and other mobile devices has revolutionized how people interact with both information and technology.
While...
Understanding Value Creation Through Services in ITIL
The value of a service comes from what it enables someone to do and what the service is made from. Thus we can say that the customer decides the value of a service and...
What You Need to Know About IT Strategy Management
Strategy management for IT services is a process of defining and maintaining the perspective, position, plans, and patterns (which constitute the 4 Ps) of an organization with regards to its services and management of...
Benefits of Combining ITIL vs Agile Approaches
In today’s competitive workplace, several enterprises are into business transformation using ITIL and other industry oriented frameworks for IT Service Management. Their main focus is on improving service quality. Besides quality, organizations are trying...
ITSM Best Practices: A Comprehensive Guide
IT service management (ITSM) focuses on integrating IT services with the organization's overall operations and processes, so it is important to understand ITSM best practices for improving efficiency. Since most of the applications are...
Understanding Effective Release and Deployment Management
The main objective of the release and deployment management is planning, scheduling, and controlling of the build, testing, and deployment of releases and delivering the new functionality which is required by the businesses and...
Understanding ITIL Continual Service Improvement
Process Management is a key discipline for enterprises that work tirelessly to Continual Service Improvement. ITIL Continual Service Improvement embraces every aspect of the ITIL service lifecycle and can be applied to deliver a...
Understanding Service Portfolio Management
Service portfolio management is the governance process of the service portfolio. The process is one by which a service provider can manage their investments across the service lifecycle by taking into account every service...
Understanding ITIL Service Providers and Their Types
The ITIL service providers and service portfolio are the two phases of the same coin. While one of them takes care of the supply of services between the internal and the external customers, the...
What is Workflow Orchestration?: The Complete Business Guide
Behind every seamless customer experience, every lightning-fast product release, and every synchronized system integration lies something most people never see: workflow orchestration. It may not be flashy or visible every day. Still, it represents...
