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Latest IT Service Management Blogs

Written by industry experts and experienced trainers, our IT Service Management blogs are amalgam of the concepts, processes and practices of domains like ITIL, VeriSM, SIAM and more. It contains case studies, ITSM news, articles, latest insights, infographics and free resources to get you going with IT service management success.

ITIL Business Relationship management - Invensis Learning

A Comprehensive Guide to ITIL Business Relationship Management

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In every organization, a new project needs adequate justification for approval and budget allocation. The introduction of a new IT service is counted as a project as it needs financial investment along with many...
How to Build an Effective ITSM Strategy

6 Steps to Create an Effective ITSM Strategy

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The trick behind providing good service is efficient ITSM (ITSM). A customer or business user will not know what is going on behind the scenes at the service provider’s premises. What can be seen...
How ITIL Simplifies the Problem Management Process?

A Comprehensive Guide to ITIL Problem Management

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A problem is an integral part of service delivery. Especially in the IT service management context, every other day there is a new software release, a new security patch, a change in the systems...
How Does ITIL Assist Businesses in Their Digital Transformation?

ITSM Digital Transformation: Key Benefits Explored

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Do you know what digital transformation is, how companies achieve it, and what that means for ITSM? In the present era, digital transformation is spreading widely, and every firm is gearing up for a...
service portfolio management

Understanding Service Portfolio Management

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Service portfolio management is the governance process of the service portfolio. The process is one by which a service provider can manage their investments across the service lifecycle by taking into account every service...
risk management - invensis learning

Objectives of Risk Management in ITIL Explained

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Risk, in the IT sector, is defined by the NIST as the probability that a particular threat source will accidentally or intentionally exploit particular information system vulnerabilities. The threats can arise from vulnerabilities or...
6 Essentials for a Successful ITIL® Implementation

How to Implement ITIL for a Successful Outcome

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Information Technology Infrastructure Library (ITIL), in simple words, is a framework for IT Service Management. It is the most prominent, consistent, and comprehensive documentation of best practices for IT Service Management, according to the...
ITIL Vendor Management

Understanding the Stages of ITIL Vendor Management

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Learn about how ITIL Vendor management facilitates and manages the vendor and organization relationship, along with its key roles in IT sectors. ITIL, or Information Technology Infrastructure Library, an acronym, was used for the...
Change Management vs Project Management - Invensis Learning

Understanding Change Management vs Project Management

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The success of an organization is critically dependent on its ability to adapt to new business environments as they develop. In order to do so, a structure must be adopted to introduce new methods...
How to Combine the ITIL Best Practices with the Agile Mindset?

Benefits of Combining ITIL vs Agile Approaches

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In today’s competitive workplace, several enterprises are into business transformation using ITIL and other industry oriented frameworks for IT Service Management. Their main focus is on improving service quality. Besides quality, organizations are trying...

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