Objectives of Risk Management in ITIL Explained
Risk, in the IT sector, is defined by the NIST as the probability that a particular threat source will accidentally or intentionally exploit particular information system vulnerabilities. The threats can arise from vulnerabilities or...
10 Key ITIL Implementation Mistakes You Must Avoid
The Service Desk as prescribed by ITIL comes into existence only when something goes wrong in an organization. Things can go wrong in various ways such as software expires, a laptop becomes non-functional, or...
Understanding Change Management vs Project Management
The success of an organization is critically dependent on its ability to adapt to new business environments as they develop. In order to do so, a structure must be adopted to introduce new methods...
A Comprehensive Guide to IT Service Continuity Management
Service continuity management is a reactive and proactive process that involves contingency planning for recovery in case the information and communication technology service is damaged or put out of action by a sudden disaster....
Understanding ITIL Service Providers and Their Types
The ITIL service providers and service portfolio are the two phases of the same coin. While one of them takes care of the supply of services between the internal and the external customers, the...
Achieve Process Excellence with ITIL Service Transition
The role of ITIL Service Transition is to move services and service changes into operational use. ITIL Service Transition also introduces the service knowledge management system (SKMS) which has the ability to support organizational...
7 Key ITIL Abbreviations You Should Know
It would be fair to say that ITSM Certifications has evolved over the years. ITSM is not just structured processes and supporting procedures, it has evolved into an entity where discipline has become adept...
Understanding ITIL Service Validation and Testing
ITIL V3 introduced service validation and testing as a new process to test and validate the new services or changes to the existing services being introduced. The main purpose of the service validation and...
ITIL Service Transition – FAQs
The current article is the third of the five-part FAQ series on the ITIL process stages. If you have missed our earlier article in this series covering FAQs on Service Design
Service Transition helps organizations...
Top Incident Management Best Practices for Success
A long time ago, ITSM was quite different than what it is today. The emergence of the concept of smartphones and other mobile devices has revolutionized how people interact with both information and technology.
While...
