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Latest IT Service Management Blogs

Written by industry experts and experienced trainers, our IT Service Management blogs are amalgam of the concepts, processes and practices of domains like ITIL, VeriSM, SIAM and more. It contains case studies, ITSM news, articles, latest insights, infographics and free resources to get you going with IT service management success.

IT Gap Analysis

What You Need to Know About IT Gap Analysis

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If you are in a role related to IT service management or project management in your enterprise, gap analysis is a simple tool that will help you to identify the gap between where you...
Change Management Best Practices - Invensis Learning

Top 8 Best Practices for Change Management Success

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Change management has been one of the most important performance drivers for any company in the ever-changing modern world.  The corporate world is quickly changing: Technology is in constant evolution  Trends are evolving for consumers  New rules for...
what is capacity management-invensis learning

Understanding What Capacity Management Is and Its Importance

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By ensuring effective capacity management in an organization can be really efficient in terms of productivity, revenue, etc. Any organization gets their merit with their capabilities and the readiness of the resources that brings...
Significance and Key Benefits of ITIL 4

10 Key Benefits of ITIL in Digital Transformation

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Digital Transformation has been a hot topic in recent years as data is found to be the greatest asset in the current era. Digital devices and data help in developing Information Technology to the...
Continual Service Improvement - Invensis Learning

Understanding ITIL Continual Service Improvement

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Process Management is a key discipline for enterprises that work tirelessly to Continual Service Improvement. ITIL Continual Service Improvement embraces every aspect of the ITIL service lifecycle and can be applied to deliver a...
availability management - invensis learning

Understanding Availability Management in Detail

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Availability Management in ITIL is the ability of a configuration item or IT Service to perform its agreed function when required. Availability is determined by reliability, maintainability, serviceability, performance, and security. It is the...
ITIL Service Strategy

ITIL Service Strategy: Aligning IT with Business Needs

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For an organization to be successful, it is essential for them to have a set of overall objectives which are clearly defined and a sound business strategy associated with those ideas. This business strategy...
risk management - invensis learning

Objectives of Risk Management in ITIL Explained

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Risk, in the IT sector, is defined by the NIST as the probability that a particular threat source will accidentally or intentionally exploit particular information system vulnerabilities. The threats can arise from vulnerabilities or...
itil service request fulfillment - invensis learning

Key Activities in ITIL Service Request Fulfillment

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A formal request by a user for any service they require such as the installation of new software, change of hardware, or replacement of a component is called a service request. The official definition...
knowledge management - invensis learning

ITIL Knowledge Management Explained: A Complete Overview

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The Service Knowledge Management System (SKMS) is a collection of systems, tools, and databases that are required for knowledge management to be successful. It is the responsibility of Knowledge Management in ITIL to maintain...

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