Advertisement
PRINCE2 Certification Training

Latest IT Service Management Blogs

Written by industry experts and experienced trainers, our IT Service Management blogs are amalgam of the concepts, processes and practices of domains like ITIL, VeriSM, SIAM and more. It contains case studies, ITSM news, articles, latest insights, infographics and free resources to get you going with IT service management success.

ITIL incident management - invensis learning

ITIL Incident Management Process: Steps and Flow Diagram

0
Business always targets uninterrupted services to accomplish greater proficiency and productivity. Incident management is the initial step embraced by most enterprises for achieving a speedy recovery. ITIL defines the incident as “An unplanned interruption...
availability management - invensis learning

Understanding Availability Management in Detail

0
Availability Management in ITIL is the ability of a configuration item or IT Service to perform its agreed function when required. Availability is determined by reliability, maintainability, serviceability, performance, and security. It is the...
How to Build an Effective ITSM Strategy

6 Steps to Create an Effective ITSM Strategy

0
The trick behind providing good service is efficient ITSM (ITSM). A customer or business user will not know what is going on behind the scenes at the service provider’s premises. What can be seen...
ITIL Service Transition

ITIL Service Transition – FAQs

10
The current article is the third of the five-part FAQ series on the ITIL process stages. If you have missed our earlier article in this series covering FAQs on Service Design Service Transition helps organizations...
How to Design ITIL SLA Structures?

How to Design Effective SLA Structures

1
Service Level Agreement (SLA) is the most fundamental aspect of the ITSM Certification Courses philosophy. Everything that ITIL recommends and suggests revolves around the assumption of an effective SLA. An SLA is a set...
CMDB, ITIL: Keeping Track of IT Assets

How CMDB Helps Track IT Assets in ITIL

0
Your organization is growing and so is its IT infrastructure every day. With growth, comes addition of people, resources, and hardware and software assets. It is of essential importance that all assets of your...
ITIL Access Management - invensis learning

ITIL Access Management: Key Objectives and Process

0
Access Management in an organization is the virtue of how well the organization function when it comes to authorization of assets to users. The concerning aspect of unauthorized access is eliminated with effective access...

Key ITIL Concepts Every Professional Should Know

0
ITIL or Information Technology Infrastructure Library was developed to assist organizations with streamlining the IT department with the rest of the company. It takes a holistic approach to operations within a company and focuses...
value creation through services - invensis learning

Understanding Value Creation Through Services in ITIL

0
The value of a service comes from what it enables someone to do and what the service is made from. Thus we can say that the customer decides the value of a service and...
service desk in ITIL - invensis learning

ITIL Service Desk: Streamline and Enhance Your IT Operations

0
A service desk is the primary point of contact for the coordination of activities between the end-user and the IT service provider. In this blog, we will learn about the various operations of the...

Related Articles

Popular Posts