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Latest IT Service Management Blogs

Written by industry experts and experienced trainers, our IT Service Management blogs are amalgam of the concepts, processes and practices of domains like ITIL, VeriSM, SIAM and more. It contains case studies, ITSM news, articles, latest insights, infographics and free resources to get you going with IT service management success.

How to Build an Effective ITSM Strategy

6 Steps to Create an Effective ITSM Strategy

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The trick behind providing good service is efficient ITSM (ITSM). A customer or business user will not know what is going on behind the scenes at the service provider’s premises. What can be seen...
itil service lifecycle module - invensis learning

Understanding the ITIL Service Lifecycle in Detail

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Service lifecycle is an approach to IT Service Management that places an emphasis on how important coordination and control is, across the various functions, processes, and systems that are necessary to manage the complete...
Continual Service Improvement - Invensis Learning

Understanding ITIL Continual Service Improvement

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Process Management is a key discipline for enterprises that work tirelessly to Continual Service Improvement. ITIL Continual Service Improvement embraces every aspect of the ITIL service lifecycle and can be applied to deliver a...
supplier management - invensis learning

A Comprehensive Guide to ITIL Supplier Management

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Every organization purchases some quantity of goods and services from external suppliers. These supplies are essential for the smooth functioning of an organization. It is thus important that the organization engages properly with its...
itil framework - invensis learning

Understanding the ITIL Framework: Key Concepts Explained

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The ITIL framework encompasses the complete information technology lifespan in a company. It is termed the IT Service Lifecycle. Service lifecycle is an approach to ITSM Certification Courses that places an emphasis on how important...
How to Use ITIL Tools and Techniques in an Organization

How to Use ITIL Tools and Techniques in an Organization

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ITIL is a best practice framework for IT Service Management (ITSM), enabling enterprises to bring about business change, manage risk, improve the customer experience, earn a return on investment (ROI), and gain other benefits...
ITSM Best Practices - Invensis Learning

ITSM Best Practices: A Comprehensive Guide

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IT service management (ITSM) focuses on integrating IT services with the organization's overall operations and processes, so it is important to understand ITSM best practices for improving efficiency. Since most of the applications are...
Service catalogue management - invensis learning

Everything You Need to Know About Service Catalogue Management

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Service Catalogue Management is a way of keeping the operational service information consolidated in a catalogue. It helps in providing access to the authorized users for specific services. In this article, we will learn...
Change Management Best Practices - Invensis Learning

Top 8 Best Practices for Change Management Success

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Change management has been one of the most important performance drivers for any company in the ever-changing modern world.  The corporate world is quickly changing: Technology is in constant evolution  Trends are evolving for consumers  New rules for...
service validation and testing - invensis learning

Understanding ITIL Service Validation and Testing

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ITIL V3 introduced service validation and testing as a new process to test and validate the new services or changes to the existing services being introduced. The main purpose of the service validation and...

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