10 Key ITIL Implementation Mistakes You Must Avoid
The Service Desk as prescribed by ITIL comes into existence only when something goes wrong in an organization. Things can go wrong in various ways such as software expires, a laptop becomes non-functional, or...
Importance of ITIL in a Virtual Environment
Virtualization is the process of creating something that is virtual yet not real. The ‘something’ can be network resources, storage devices, or an operating system. According to Moore’s law, Virtualization should be made a...
Understanding Change Management vs Project Management
The success of an organization is critically dependent on its ability to adapt to new business environments as they develop. In order to do so, a structure must be adopted to introduce new methods...
ITIL Access Management: Key Objectives and Process
Access Management in an organization is the virtue of how well the organization function when it comes to authorization of assets to users. The concerning aspect of unauthorized access is eliminated with effective access...
What is Service Level Management? A Comprehensive Guide
Service Level Management is the process that is responsible for negotiating Service Level Agreements and ensuring that they are met. IT is one of the 5 components of the ITIL service delivery area. The...
How Cultural Dynamics Play an Important Role in ITIL Implementation
Culture is usually defined as ‘the beliefs, customs, arts, etc. of a particular society, group, place, or time’. For example, physical contact, be it a handshake or a hug, or a pat on the...
Understanding Service Portfolio Management
Service portfolio management is the governance process of the service portfolio. The process is one by which a service provider can manage their investments across the service lifecycle by taking into account every service...
Mastering the Seven Step Improvement Process in ITIL
ITIL has been adopted and implemented in organizations across the world. Successful implementations often have a lot of planning, and research in the background before the actual adoption process starts. One such background work...
A Comprehensive Guide to ITIL Business Relationship Management
In every organization, a new project needs adequate justification for approval and budget allocation. The introduction of a new IT service is counted as a project as it needs financial investment along with many...
Understanding the ITIL Framework: Key Concepts Explained
The ITIL framework encompasses the complete information technology lifespan in a company. It is termed the IT Service Lifecycle. Service lifecycle is an approach to ITSM Certification Courses that places an emphasis on how important...
