ITIL Job Roles Filled by a Single Person – Explained!
In the face of extreme competition, enterprises are looking at reducing their overall IT operation costs to a minimum. Information Technology Infrastructure Library (ITIL) has become a widely-recognized standard for ITSM Certification Courses and administration...
ITIL Implementation Roadmap For Success
Implementation of ITIL brings along numerous changes in the roles responsibilities and processes of an organization. However, change is not always accepted positively by everyone. Your team needs to be motivated to accept the...
Learn about How You Can Become an ITIL Expert?
In an organization, an ITIL expert is a major asset who can improve services by providing ways to manage business risk and disruption of service, establishing cost-effective systems to manage demand for services, and...
Importance of IT Communications in ITIL Implementation
It is common knowledge that ITIL is a framework for service management. However, several organizations tend to ignore the importance of people when it comes to implementing ITIL. The role of people is as...
How to Use ITIL Tools and Techniques in an Organization
ITIL is a best practice framework for IT Service Management (ITSM), enabling enterprises to bring about business change, manage risk, improve the customer experience, earn a return on investment (ROI), and gain other benefits...
7 Critical ITIL Abbreviations You Should Know
It would be fair to say that ITSM Certifications has evolved over the years. ITSM is not just structured processes and supporting procedures, it has evolved into an entity where discipline has become adept...
Measuring ITIL Change Management Process through CSFs
In ITIL we often use the term ‘Critical Success factors (CSFs), it is nothing but a list of things that tells you whether the project is going in the right direction. CSFs aim at...
How the ITIL Certification Credits System Works
Information technology is evolving at a rapid pace in this digital age. For IT organizations, this advancement constantly creates new opportunities to deliver services that will contribute to business growth and customer satisfaction. In...
What is Change Management?
The only thing constant today is change. This is why organizations need to be ready to adapt to any changes that may occur externally by making changes in their operations and processes so that...
Key ITIL Concepts That One Should Know
ITIL or Information Technology Infrastructure Library was developed to assist organizations with streamlining the IT department with the rest of the company. It takes a holistic approach to operations within a company and focuses...
