An Overview Of Value Creation Through Services in ITIL
The value of a service comes from what it enables someone to do and what the service is made from. Thus we can say that the customer decides the value of a service and...
What is Strategy Management for IT Services?
Strategy management for IT services is a process of defining and maintaining the perspective, position, plans, and patterns (which constitute the 4 Ps) of an organization with regards to its services and management of...
An Introduction To Information Security Management in ITIL
Information security describes the activities which are related to the protection of information and infrastructure assets against the risk of being misused, lost, disclosed, and damaged. Information Security Management (ISM) is a governance activity...
7 Reasons Why You Should Consider ITIL Certification
In today’s service-based environment, the tech industry is in a constant state of flux, making it difficult for enterprises to stay on course with changing business landscape. Information Technology Infrastructure Library (ITIL) is a...
What is an IT Project Manager? Everything You Should Know
Hey there, tech enthusiasts, future project managers, and curious minds alike! Have you ever wondered about the wizards behind the seamless apps you use or the innovative software transforming industries?
Well, that's where IT Project...
Change Management Training for Employees – What are the Best Practices?
Change management has been one of the most important performance drivers for any company in the ever-changing modern world.
The corporate world is quickly changing:
Technology is in constant evolution
Trends are evolving for consumers
New rules for...
4 Ways to Improve ITIL Incident Management with Decision Support
The manner in which software engineers resolve incidents plays a crucial role in the business performance of the service provider. Hence, to get the best results in terms of incident management, and reduce negative...
The Value of ITIL Certifications
ITIL principles help organizations define the scope of improvement, and services that can be leveraged from within the organization to enable improvement. In the process, ITIL helps an organization reduce costs on the one...
What is ITIL Framework?
The ITIL framework encompasses the complete information technology lifespan in a company. It is termed the IT Service Lifecycle. Service lifecycle is an approach to ITSM Certification Courses that places an emphasis on how important...
Key Differences Between Change Management and Project Management
The success of an organization is critically dependent on its ability to adapt to new business environments as they develop. In order to do so, a structure must be adopted to introduce new methods...
