4 Ways to Improve ITIL Incident Management with Decision Support
The manner in which software engineers resolve incidents plays a crucial role in the business performance of the service provider. Hence, to get the best results in terms of incident management, and reduce negative...
Understanding ITIL Service Providers and Their Types
The ITIL service providers and service portfolio are the two phases of the same coin. While one of them takes care of the supply of services between the internal and the external customers, the...
Enhance Your BYOD Strategy Using ITIL Framework
Mobile devices and tablets are transforming the way employees work and how IT supports them. The BYOD (Bring-Your-Own-Device) strategy has several benefits to your organization and end-users, especially the cost-cutting in terms of procuring...
A Comprehensive Guide on Change Management in ITIL
As businesses contend for market position and share, IT must be flexible and adaptive regarding its services. As a result, almost all businesses rely on the availability of IT services. Furthermore, businesses expect the...
What is ITIL and its Levels of Certification?
An ITIL (Information Technology Infrastructure Library) certification today is a highly valued qualification on the resume of an ITSM professional. It gives one better opportunities and options to move up the ladder in their...
7 Reasons to Start Using ITIL and ITSM Today
An IT organization may have made huge investments to improve its infrastructure. However, that does not guarantee that the organization will deliver excellent performance in terms of cost reduction and profit enhancement. The implementation...
Implementing ITIL Framework with Other Process Methodologies
ITIL® is the most prominent, consistent, and comprehensive documentation of best practices for ITSM Certification.
Over the past three decades, the ITIL framework has evolved and kept pace with the advancement in technology and the growing...
6 Steps to Create ITIL Friendly Culture in Your Organization
According to Gartner’s ‘ITIL and Process Improvement Key Initiative’ report, organizations believe implementing Information Technology Information Library (ITIL) has improved customer satisfaction with IT services and has resulted in better communication and information flow...
Key Activities in ITIL Service Request Fulfillment
A formal request by a user for any service they require such as the installation of new software, change of hardware, or replacement of a component is called a service request. The official definition...
Mastering the Seven Step Improvement Process in ITIL
ITIL has been adopted and implemented in organizations across the world. Successful implementations often have a lot of planning, and research in the background before the actual adoption process starts. One such background work...
