What is Service Level Management?: Objective And Process
Service Level Management is the process that is responsible for negotiating Service Level Agreements and ensuring that they are met. IT is one of the 5 components of the ITIL service delivery area. The...
What is Service Portfolio Management: Objective & Process
Service portfolio management is the governance process of the service portfolio. The process is one by which a service provider can manage their investments across the service lifecycle by taking into account every service...
A Complete Overview of ITIL Change Management
Change management in ITIL is a process designed to understand the risks involved and minimize them while making changes in the IT infrastructure. The Change Management process is a sequence of activities that are...
ITIL Access Management: Objectives, Process And Values
Access Management in an organization is the virtue of how well the organization function when it comes to authorization of assets to users. The concerning aspect of unauthorized access is eliminated with effective access...
What is Capacity Management?: Process, Objectives & Examples
By ensuring effective capacity management in an organization can be really efficient in terms of productivity, revenue, etc. Any organization gets their merit with their capabilities and the readiness of the resources that brings...
ITIL Service Transition: Process & Objectives
The role of ITIL Service Transition is to move services and service changes into operational use. ITIL Service Transition also introduces the service knowledge management system (SKMS) which has the ability to support organizational...
ITIL Incident Management: Roles & Responsibilities Explained
Business always targets uninterrupted services to accomplish greater proficiency and productivity. Incident management is the initial step embraced by most enterprises for achieving a speedy recovery. ITIL defines the incident as “An unplanned interruption...
ITIL Continual Service Improvement And 7-Step Improvement Process
Process Management is a key discipline for enterprises that work tirelessly to Continual Service Improvement. ITIL Continual Service Improvement embraces every aspect of the ITIL service lifecycle and can be applied to deliver a...
Key ITIL Concepts That One Should Know
ITIL or Information Technology Infrastructure Library was developed to assist organizations with streamlining the IT department with the rest of the company. It takes a holistic approach to operations within a company and focuses...
ITSM Best Practices to Achieve Continuous Process Improvement
IT service management (ITSM) focuses on integrating IT services with the organization's overall operations and processes, so it is important to understand ITSM best practices for improving efficiency. Since most of the applications are...
