Measuring ITIL Change Management Process through CSFs
In ITIL we often use the term ‘Critical Success factors (CSFs), it is nothing but a list of things that tells you whether the project is going in the right direction. CSFs aim at...
An Overview of IT Service Continuity Management
Service continuity management is a reactive and proactive process that involves contingency planning for recovery in case the information and communication technology service is damaged or put out of action by a sudden disaster....
Learn about How You Can Become an ITIL Expert?
In an organization, an ITIL expert is a major asset who can improve services by providing ways to manage business risk and disruption of service, establishing cost-effective systems to manage demand for services, and...
ITIL Demand Management: Objective, Scope, Value & Process
Every business has to equip best practices in order to optimize the customer demands for each of the services. Demand management in ITIL is one such concept that takes care of the demand from...
What is Service Level Management?: Objective And Process
Service Level Management is the process that is responsible for negotiating Service Level Agreements and ensuring that they are met. IT is one of the 5 components of the ITIL service delivery area. The...
How ITIL Helps your BYOD Strategy
Mobile devices and tablets are transforming the way employees work and how IT supports them. The BYOD (Bring-Your-Own-Device) strategy has several benefits to your organization and end-users, especially the cost-cutting in terms of procuring...
What is an IT Project Manager? Everything You Should Know
Hey there, tech enthusiasts, future project managers, and curious minds alike! Have you ever wondered about the wizards behind the seamless apps you use or the innovative software transforming industries?
Well, that's where IT Project...
How Does ITIL Assist Businesses in Their Digital Transformation?
Do you know what digital transformation is, how companies achieve it, and what that means for ITSM? In the present era, digital transformation is spreading widely, and every firm is gearing up for a...
An Overview of ITIL Service Providers and Portfolios
The ITIL service providers and service portfolio are the two phases of the same coin. While one of them takes care of the supply of services between the internal and the external customers, the...
VeriSM – A Service Management Framework for Digital Transformation
The service Management concept is merely no longer limited to IT. Every organization is now a service provider. Organizations that focus on selling products need to provide essential services to flourish. The concept of...
