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Latest IT Service Management Blogs

Written by industry experts and experienced trainers, our IT Service Management blogs are amalgam of the concepts, processes and practices of domains like ITIL, VeriSM, SIAM and more. It contains case studies, ITSM news, articles, latest insights, infographics and free resources to get you going with IT service management success.

service desk in ITIL - invensis learning

ITIL Service Desk: Streamline and Enhance Your IT Operations

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A service desk is the primary point of contact for the coordination of activities between the end-user and the IT service provider. In this blog, we will learn about the various operations of the...
what is itil certification - invensis learning

A Complete Overview of What is ITIL Certification?

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IT services and service providers are the heart of any company, big or small. Without them, it is not possible to run a company in this digital world where everything and everyone is connected....
How to Implement ITIL Change Management in an Organization

How to Implement ITIL Change Management in an Organization

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Change is the only constant, they say. In a professional setting, it is the only way to progress. When you narrow it down to an IT service organization, change becomes a way of life. There...
What is Change Management - Invensis Learning

What is Change Management?

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The only thing constant today is change. This is why organizations need to be ready to adapt to any changes that may occur externally by making changes in their operations and processes so that...
ITIl Service Providers - Invensis learning

Understanding ITIL Service Providers and Their Types

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The ITIL service providers and service portfolio are the two phases of the same coin. While one of them takes care of the supply of services between the internal and the external customers, the...
How Can ITIL Certification Help You With a Job Switch?

How Can ITIL Certification Help You With a Job Switch?

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ITIL is the most popular framework in the IT sector for getting the most out of IT-enabled services. It encourages using a universal language that can be modified to benefit important business domains. In...
Top 10 IT Certifications in 2019 and Beyond

Top 10 IT Certifications in 2025 and Beyond

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Today, IT has become a way of life, from checking a simple e-mail to working in a room full of servers, computers, and Information Technology has changed the way we conduct our day-to-day work...
Most Common Questions Asked about ITIL - Part 1

Most Common Questions Asked about ITIL – Part 1

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Today, organizations are looking at the ITIL framework as a methodology that streamlines overall IT processes, is cost-effective, brings higher ROI, and helps in improving productivity. As ITIL is a set of best practices,...
ITIL Service Strategy

ITIL Service Strategy – FAQs

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Organizations are today looking at the ITIL framework as a methodology that streamlines the overall IT process, brings in cost efficiencies, and better alignment between business and IT. This FAQ series will drill down...
How Project Managers are Using ITIL in an Effective Way

Mastering the Seven Step Improvement Process in ITIL

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ITIL has been adopted and implemented in organizations across the world. Successful implementations often have a lot of planning, and research in the background before the actual adoption process starts. One such background work...

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